Adhered to COVID-19 protocol. Business was easy to find in a shopping mall. They were friendly and check in process was simple. I took my MacBook Pro 13” in to check why it wasn’t taking a charge and battery was completely drained of power. They explained what they were going to do, ie diagnose then will call if there’s anything that needs to be repaired. I could’ve asked for a quote/more details regarding price point if my laptop indeed needed a repair but did not and they did not provide that information also. So makes sense that the quote would be provided after the diagnostic test. Another thing was that they called me to pick up my laptop more than 7 business days later. Granted I didn’t need my laptop super pronto but someone working remotely might’ve needed it faster than not. Anyway great service-still 5 stars, and I would return if I had any more issues. Thank you basics and beyond!
These guys were AWESOME! Have to admit I was highly skeptical about what could be done with my 2015 imac that seemed to have a fried hard drive. Well, they replace the drive (at a very good price) in just under a week and now the product runs faster than ever. Throughout the process, there was great communication, and great Covid protocols. I cant thanks the Basic-n-Beyond team enough, and of course, highly recommend them!
We can’t say enough about how terrific our experience was regarding B&B’s service, support and pricing. They were quick to turn around our project (retrieving data from old iMac and setting up new iMac, then later, installing and setting up dual-boot Mac OSx and Windows) and took their time explaining things to my wife (and me!). They were also very available to discuss things over the phone and offer help.I’m a computer PC tech that’s woefully Mac-ignorant. But I do recognize highly competent service & support when I see it, irrespective of the type of computer. My wife and I were both very impressed every step of the way. We highly recommend B&B for all your Apple device needs!
My iMac died on me around the end of November 2021 a few weeks before the end of me teaching Fall semester at Palomar College. I had a few more lessons to plan and a final, and I was lost. Took it in to these guys. They thoroughly explained everything to me as far as services, expectations and time. To my surprise, they were able to restore all my data, upgrade to the next OS, keep me from shelling out a ton of cash for a new computer AND got it back to me before the semester was over! You need it done? Then these are your peeps!!!Thank you BNB!
Very helpful staff. They have helped me with my iMac a couple of times over the past few years, and I highly recommend them. They think outside the box, are efficient and get things done quickly. Thanks for the support!
Basics-n-Beyond did a wonderful job serving me! Even though all other authorized service providers were booked up for a whole week, Basics-n-Beyond offered me a walk-in appointment. I dropped off my iPhone X and picked it up with a new screen the next day! The service was friendly and efficient, and I couldnt have asked for anything more!
I use my MacBook Pro daily in my work as a creative director. I came in to Basics & Beyond with a serious problem that AppleCare and the Apple Store was not able to resolve. Because Basics-n-Beyond is an Apple Authorized Service Provider, they were able to get in contact with the right people at Apple, where the Apple Store could not. PJ worked with me, treating me like family, going consistently above and beyond until the issue was resolved. All the staff are patient, friendly, and very knowledgeable. Best customer service I’ve experienced in a long time, Ill be back with all our Apple repair needs in the future.
Id rather go here than the Apple Store! My iMac was super sluggish and they suggested memory upgrade. Worked like a charm - they were super responsive and professional. Definitely recommend.
Sooooooo helpful! After the folks at the Apple store said they would get back to me in three to five days and that the hard-to-get part might not even be available for 3 to 6 weeks(!)… Chris and company FINISHED the entire job in 1.5 working days! Friendly, helpful, personal …. can I give them MORE stars than just 5?
I would have given them 5 stars since they immediately fixed my laptop. However, they charged me $90 for a used part (quoting a $30 savings) which has an online cost of $25-$50 brand new.
Always professional, knowledgeable and efficient, I love this place. Theyve always fixed any issues Ive had with my computer, iPad or iPhone, and its a super nice shop... and not having to wait in a crowded Apple store is great.
Extremely helpful and professional. High quality work done in an efficient manner. Highly recommend coming here instead of the Apple Store for service and repair. Thank you for the great work!
Brought in drive and recovered files, however after sometime it was found the files were lost. Due to the high cost of recovering the files I would have thought they would have a backup of the files in the cloud being its an Apple provider. Unfortunately, lost the data and now they want to charge the same rate again to try and recover the same files with no attempt to work with us on a solution.
Professional, knowledgeable, friendly staff. If you need something done right go here! They use all genuine apple products and will even do the things Apple wont do!
I highly recommend this place to everyone.. Stephen was a really big help and friendly. I thought my iMac was a total lose having some issue with it and Stephen was able to fix it same day in an hour like he said.. Great service all the way around .. will be coming back and tellingmy people about.. thank u once agin .Really happy customer!!!!!!!!!
I am pretty proficient with devices from the Apple universe, but the problems with my 27 iMac had me stumped. These guys diagnosed the failing hard drive in my computer and replaced it with a 4Tb SSD for a very reasonable price. I couldnt be happier. They even carried my computer up and down the stairs for me. They are super courteous and communicative and in pretty good spirits considering the pressure they are under during the pandemic. Highly recommended.
Chris and his team are our go to source for Apple repairs and consulting. They provide honest advice and quick resolutions.
They have been so helpful here and I wouldnt go anywhere else! I have used hem twice for phone repairs and they truly go above and beyond. Chris was so helpful and they went out of their way to help me today. Thank you guys!
Very nice staff, but why is this called basics and beyond when there is a $140.00 minimum charge? I had a very simple issue and they wouldnt do it for less than $140.00.
Best Apple Repair place. Period. These guys know their stuff!
Absolutely top notch. Corey went above and beyond. I could not be happier with the work that BnB did for me.
My warranty repair was very easy and the staff was very helpful and courteous.
The employees here are very kind and helpful. Also drop off and pick up is very easy and managed well here.
They are the best, they have saved me many times. Very professional and dependable.
Very professional and friendly. Fixed my computer in less than an hour and saved all my files.
Very nice staff but very expensive repair quote
Very quick and professional service....I highly recommend!
Great place ! Very nice pple
They do magic
Total reviews rating 4.2
39 Reviews for Basics-n-Beyond - Apple Authorized Service Provider 2024:
Review №1
2023-06-28 02:06:16I have been using Basic-n-Beyond for a few years now. I know what you are thinking. Why go here when I can just go to Apple . Yes. I thought that too. But these guys are top notch. Chris is excellent. Very Calm. Very much a profession.When I took my new Desktop of 13 years, Hey. Its new to me. To Apple. They said its an antique. They needed to replace the hard drive and said they wouldnt or couldnt do it. I took it a few doors from Apple and they said Sure; we can fix it. And they did. My 2012 desktop Mac works great . Its June 2023.My 2015 Laptop MacBook Pro was not responding when I hit the Z key. Apple said they dont repair 6 year old computers. So I took it to Basics-n-Beyond and they said it might be $650 to fix it if they can. It might be more since they couldnt know until they replaced the part. They said my Laptop was working fine except for the Z key. I got it home and the Z Key is working now for some reason. Never look at Gift Horse in the Mouth. Never really knew what that means; anyway. These guys are profession. Calm. Good at what they do. Fairly quick. I trust them and I dont trust that many people let alone businesses. What computer place isnt expensive? This isnt a second rate Mac Repair place. They probably repair more and know more than Apple. Chris and Troy are good guys . I would image they are probably faster than Apple in repair.
Review №2
2022-11-09 05:37:31I feel completely scammed out of my money. Went in for a battery issue and was told I had to pay $100 as a hold until they could diagnose the issue. Thought this was very weird but when I was told it would just be a hold on my credit card I reluctantly obliged. The next morning they called and said they plugged in my laptop and it was charging fine. Great! I thought I definitely didnt have the money to spend in the first place to fix it. When I asked about the $100 hold they said it was the fee for their time and I wouldnt get it back!!! I understand paying for their time but $100 for them to say it started working fine again the next day?! What a scam! I feel so awful about this situation. Why would you call it a hold if it was a fee for any other reason but to deceive the customer! I should have went to the apple Genius Bar where they inspect your computer for free. What a shame! Why wasnt I made aware before hand so I could politely decline - I am hurting for money right now and $100 is a lot to me.
Review №3
2023-04-24 22:39:54Just moved to California from Sweden this past year and bought a new iMac after making the big switch from a PC. I recently had a home training session on how to setup and use my new iMac and I couldnt be more pleased with the experience. From start to finish, the team at Basics-n-Beyond was professional, knowledgeable, and extremely helpful in teaching me the ins and outs of my new Mac!All the employees from the start to finish were very friendly and easy to talk to, which made the learning experience even more enjoyable.Overall, I highly recommend Basics-n-Beyond for anyone looking for expert training on all things Apple. Whether youre a beginner like me or an experienced user looking to take your skills to the next level, Basics-n-Beyond has the expertise and patience to help you achieve your goals. Thank you, Basics-n-Beyond, for such an incredible learning experience!
Review №4
2022-08-19 01:02:15Amazing experience! Troy helped me out with my old mac book pro and he was extremely professional and provided superb custom service. I don’t consider myself a tech person, but troy took the time to explain everything to me in a way I’d understand and made this whole process a pleasant one to remember. Ill be sure to come back with any tech needs!!
Review №5
2022-11-09 05:34:21What a scam! This place is Very deceptive! I asked how this place is different from brining my Mac to the Genius Bar, they said there was no difference. When I asked why I had to pay $100 upfront they explained that it was just a hold. I went to the apple store right after and they said they would have check out my computer free of charge with NO HOLD! When I brought this up to them they argued with me saying the the apple store loses money because they dont charge ... & THERE IS NO WAY TO GEY MY MONEY BACK - SO ITS NOT A HOLD AT ALL!!WHY WERE THEY NOT HONEST ABOUT THIS UP FRONT WHEN I QUESTIONED IT!Completely unreasonable and shady! I wish I would have gone with my gut.. I knew that didnt feel right. Save your money and go to the Genius Bar where its free
Review №6
2022-11-09 05:39:50BEWARE!! they claim to put a $100 HOLD on your credit card that will go towards fixing the problem - They DONT TELL YOU that even if the fix is simple or there is no problem at all they will still KEEP YOUR $100! its unfortunate that this place is recommended on the Apple website - GO TO A GENIUS BAR INSTEAD! IT WILL BE FREE THERE IS NO SUCH CHARGE. Complete Scam! They are no upfront about this! Why would you call if a hold of no matter what youre paying the $100. That is not a hold!
Review №7
2022-01-20 19:10:01Took care of and honored Apple Care warranty to replace screen under warranty. Professional, communicative and met all promised deadlines. Would definitely go back as well as encourage others to use them...Most more personal experience than the Apple Store.
Review №8
2022-01-25 21:21:22The staff here completely wasted my time and money. They didn’t answer my online quote request, so I called to see if they could replace a particular part. I was told “probably” and “highly likely” but they refused to check if they had the particular part in stock unless I came in and paid the $100 minimum fee, and refused to make appointments. I drove over an hour and waited 40 minutes in store for a staff member to become available, only for him to take all of 1 minute to check for the part I needed and confirm they didn’t have it. That could easily have been done over the phone! I feel like this place takes advantage of the fact that they are one of only 2 certified Apple repair shops in San Diego. Their competition (Crywolf) was much more responsive and honest, so I will go to them in the future if needed.
Review №9
2020-10-10 00:29:28This is the place to go to if you need help with your Apple products. They are friendly, professional and very efficient. I needed my display replaced for my MacBook Pro. All done in 4 days from drop off to pick up. I was impressed. I highly recommend this authorized Apple service team.
Review №10
2021-12-21 02:25:11Outstanding Customer service. Alan took the time and helped me work though my Mac Display issue. He also helped me figure out how to get my files off the hard drive of my old Macbook Pro that went down, He refused to charge me for the time he spent explaining the process. Next time I will forego the Genius bar and come straight here.