Banner Bank in Grass Valley

Review №1

2024-02-09 03:11:24

Very professional place, Erika was super friendly and helped opening an account very easy. The best manager this bank has had in years!

Review №2

2023-07-19 18:10:32

After over 10 yrs banking at this location and hundreds of digital check deposits they absolutely refused one digital deposit for size despite it being from repeat client. Ended my relationship with them per a letter they sent giving me three days notice to collect my funds and close my account-they did not appreciate my persistence and complaints. Horrible experience.

Review №3

2021-06-15 05:31:22

As a business owner the standards for my products are high and I expect the same from the businesses I work with. Let me start by saying my 1st career was in the banking industry for 20 years. I worked my way up from a teller position into management. Customer service is #1 in my book of standards and we didnt receive that with Banner Bank. We opened our first account last year no problems at all. Last week we went to open a second business account and got nothing but a run around. Because of our current relationship with the bank we were told they would open they account ahead of time and we could bring documentation needed with us. Then we needed the paperwork according to a second person. We would have to to wait. The gentleman waited until 4:50 PM on a Friday before letting us know we would have to wait until Monday now. Upon hearing this we said we would be pulling our business and we were told what ever.

Review №4

2022-08-10 00:22:14

Today I dropped by Banner Bank to see if I could exchange a torn $20 bill I received from their ATM last week. They asked me if I had and account. I said no, I just did a withdrawal. They asked for a receipt. Who keeps those? So they turned me down, even tho the $20 was from their ATM. I asked them where I could exchange it and they said I should go to my own bank. There isn’t one in Grass Valley, that’s why I had to use Banner Banks ATM. SUCH A PETTY AND UNCARING POLICY. I went to SPD market afterwards and they gladly took the $20 and even taped it back together for me. So bottom line, SPD solved a problem for me created by Banner Bank.

Review №5

2022-07-09 05:57:30

I love banner bank,I ve had a problem with a certain teller in the past. But hes not there anymore,all is great now. The tellers an managment are very helpful.amanaman

Review №6

2019-07-31 16:31:53

Your bank and all of the employees ROCK thank youEspecially Nicole, Skip, Vuman, John, & Elena it is a warmfeeling to be part of a Business that so appreciates theirCustomers. Pam

Review №7

2021-10-25 21:10:17

Fabulous customer service right when you enter the door they acknowledge you wherever they may be,They are down to literally two employees and working their tails off great job both of you I go in there twice a week to make my deposits they care they acknowledge they welcome and they try, that’s what makes a fabulous employee good job you two Matt and Kelsey you rock!

Review №8

2022-10-13 05:10:07

Worse bank to put your money in, if you have any problems with your account they wont help at all, I filed a dispute they wont even send me a letter explaining why they denied or even ask me for any proof or documentation that I had to support my dispute

Review №9

2019-05-13 22:09:10

The tellers are all so friendly, never has had a problem with the bank since opening my account there.

Review №10

2023-05-03 18:33:52

They have been nothing but good to me