Presentation on Map Reviews Nearby

Banfield Pet Hospital in Elk Grove

4.1 (82) 4730 Elk Grove Blvd #120, Elk Grove, CA 95758, United States

Categories

Veterinarian
Animal hospital

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-478-7330
Site: http://banfield.com/veterina...

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:8 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.1

82 Reviews for Banfield Pet Hospital 2024:

Review №1

2024-04-03 17:11:45

On time and on point. Our poodle mix is in great shape because of the regular checkups and care he receives at Banfield.

Review №2

2024-02-16 21:15:53

Working on establishing a vet for dog. Set appointment and arrive early understanding how busy businesses are. Im told that they cant checking me in because Im early. Come the time of appointment they tell me that they cant check me in because vet went to lunch. What is the point of appointments? Then they tell me maybe they can get me in an hour but have have other appointments. What kind of professionalism is this? So far, not impressed. Not sure Im going to even consider doing business here.

Review №3

2024-02-15 15:40:11

I am NOT one to go on google and write reviews, probably left a total of 5 throughout my life. But this needs to be said.Paid premium dollar to have our cat spayed at this location. The first time, the hospital didnt have the medication to give the cat for her spay. They notified me the DAY BEFORE leading up to her appointment. Two weeks later, scheduled again, took a day off work again, they notify me 30 minutes before the appointment that there is a leak in their surgery suite and that they can not perform the surgery. Banfield is a multi million dollar operation. I have never seen anything like this before. I told the lady we already gave the cat the prescribed anxiety medication, the response...we can prescribe more medication. The only room in this whole hospital that happened to have a leak is the surgery room? And some bow last time the medication required to perform the surgery ran out???? Yeah no, save your pets and go somewhere else, this place has red flags all over. Horrible. Zero regard for peoples schedules.After requesting a refund of all the money we have spent and the full plan we signed up with, the response OK, Ill talk to my manager and hang up. This place is a joke. Read the other reviews. Its not just one person. And its a different reason every time. No regards for other peoples schedules or accommodations, just cancelling appointments left and right.

Review №4

2024-06-23 22:17:17

Professional and truly care about your animals. Dr. Breen and Dr. Martineli are awesome. The whole staff works hard to care for your pets. They give their all to their job.

Review №5

2020-11-20 16:34:13

I have been taking my furry friends to Banfield for the last 4 years.Ive had nothing but great experience every time I go there.My dogs just like any other pet dont like it so much but the friendly staff and Drs make sure that they are comfortable and they do everything to keep them calm during their visit.Great place and friendly staff.

Review №6

2024-05-04 14:43:21

Our go to pet hospital for all our fur babies normal routine vacations.

Review №7

2024-06-07 05:46:59

All the staff are very nice, helpful, and friendly. Thank you so much for taking good care of my baby❤️

Review №8

2019-07-28 19:44:39

My dog had glaucoma in his right eye. The vet determined it needed to be removed. I tortured myself watching pet eye removal surgery videos. I was expecting his to look raw and beat up. They were so careful with the hair removal and the soft tissue. He looks great and is feeling great thanks to banfield and their lovely surgeon lady. She impressed me so much with her knowledge and great attitude towards her job. They wont give handouts, but rather helpful organizations that can assist in emergency situations. They accept carecredit which really came in handy. Id recommend them. You get what you pay for:)

Review №9

2023-01-28 01:51:31

I am so very disappointed in Banfield. 13 years ago when we brought our chihuahua to Banfield they were great; appointments available in a reasonable time, promptly answered the phone, and they followed up on everything. I dont know what happened between then and now, but its not the same company. It took them 4 weeks and 5 phone calls to respond to Chewy for my dogs medication prescription despite saying each time we did it. Surprise surprise, Chewy never received any correspondence from Banfield. No one answers the phones, and when they do, they put you on hold for 20 minutes then send you to voice-mail they never use. I had to drive over to the location and wait 45 minutes in the waiting room to get them to do something, after calling multiple times today.I have been with Banfield for over 10 years, and I have just cancelled my optimum wellness plan because of how incredibly bad the customer service is. Believe it or not, this is the better of the two locations, which says a lot.If theyre ignoring the humans, i wonder how they are treating the animals. As soon as the Banfield optimum wellness plan goes up for renew for our other dog, we will not be going back here again.

Review №10

2023-03-11 17:12:14

When we first started coming here we were happy. It was a perfect place for preventative care and care for our pug terrier who had ear issues and allergies.Lately, this place has been horrible.First, when we went to go in a week or two ago just to pick up flea medicine the office was randomly closed due to staffing. No notice anywhere except on the door.We have been trying to take our dog in for his allergy shots, vaccines, and to have his ears looked at again.We scheduled the appointment to get the shots without any issue. But on the day of the appointment they called and stated they cant do the appointment without scheduling a comprehensive exam first, which resulted in us having to reschedule. They showed no care when we told them he needed to have his allergy shot to help with his itchiness, it was comprehensive or nothing, which makes no sense at all. I could understand if we were requesting a medicine, and they wanted to exam him first to make sure it was correct, but this was a monthly shot that has been in his record and vaccines.When they rescheduled we told them he couldnt be kenneled due to pug related behavior (anxiety that causes him to scratch at his ears.) This was something THEY told us to say on previous visits so he didnt self-harm his ears while kenneled. They scheduled us for an in office visit that was supposed to be for today at 3pm.Just now, we got ANOTHER call to reschedule his appointment. They stated they were Closing early today because of staffing.... AGAIN.This is frankly the last straw. We are going to cancel our dogs from Banfield and will never be back.I called the Franklin Ranch Pet Hospital while my wife was on hold (shes still on hold and just driving to Banfield now) and they answered immediately. Franklin Ranch even scheduled an appointment for today (same day) at noon to look at our dog.I dont know what has happened to this location, but something changed and everything has been awful.I do NOT recommend signing up for this location and will never recommend Banfield to anyone.

Review №11

2022-06-19 22:08:08

Dont waste your time coming to this location. Their communication skills suck!! One person will tell you one thing then another person will say different. I took my dog here and spent about 200 plus getting shots and yearly exam. I was told she needed to come back to get a booster. I was not wanting to come back and have to pay another doctor visit. I was told during that visit since she is not going to see a DR that it would be a tech visit and I wouldnt get charged a office visit. They said my dog would just come in for the $20 booster and go. The day of my appointment they call and tell me that whoever scheduled me did it wrong and they dont do afternoon appointments. Therefore they wanted me to bring her in within the next hour or two. Totally disrupting my morning plans. I was annoyed but I Said sure thats fine. AGAIN I had them quote me for the price and it was the same as they told me in person a few weeks back. I drove over there which is not in the city I live in to get her to her appointment. When I got there before taking my dog they said it would be 80 dollars. I said no its a tech visit all she is getting is her booster shot. They then try to said well you dont have a wellness plan so the office visit is 60 bucks. Had they told me that UP FRONT I would of saved the gas and canceled. I was not about to pay almost 100 bucks for them to take my dog back for one min to give a booster and hand her back to me. Worst customer service ever. They should of honored what they quoted day of and weeks before. They are all about money. Course they arent honest they probably hoped i would say just go ahead since Im annoyed and there already. Sorry Ill be taking my dog to a actual vet place next time.

Review №12

2022-03-18 18:22:13

All the staff and doctors are wonderful. I’m very pleased with the care my four dogs get here and I’m saying this from a professional healthcare stand point as well as the quality of care my dogs had received here. Dr. Bennett and the technician Mark go above and beyond to address my concerns and questions about my doggies and they take the time to answer all my questions while providing the best care possible for my dogs. They really know what they’re doing and they’re excellent at communication which I find extremely important. I’m very pleased with the care I receive here

Review №13

2020-03-30 18:29:14

*** HORRIBLE EXPERIENCE. PET OWNERS BEWARE ***This location has given in horrible experienced mainly due to two things, lack of communication within their own staff and lack of communication to their customers. I am not a person that writes bad reviews or go out of my way in order to make a point but due to my time with Banfield, it has been unpleasant overall. The miscommunication between staff and customer is beyond unbelievable.I was first suggested to sign up for their wellness plan to be eligible to use their services at a discounted rate. My pet was only two years old and healthy, so I refused since the only service I wanted was to have her teeth cleaned. They then suggested to sign up for their “Active Plan” if teeth cleaning was something, I was interested in. I then make an appointment for teeth cleaning and then was notified that dental cleaning was not included while showing up to the appointment. They said that dental cleaning will be extra for an addition $450. This is very frustrating, especially when the sole reason for why I signed up was DENTAL CLEANING! In addition to paying all these months (over ~$200).They tried to fix this by telling me to contact their customer service line and see if I can get credit for the misinformation from the staff. After talking to customer service, they were not able to do anything. They then tell me that it was the Active Plus that includes teeth cleaning, so I sign up for that.This is where my tipping point for this company. I then bring my dog for an appointment because she developed a lump near her nipple area. The veterinarian diagnosed it as a false pregnancy cause her to have an enlarged mammary gland. They then suggest coming back within 2 weeks for two things, a post checkup in order to see if the swelling has gotten better and a teeth cleaning, which I make an appointment for.I bring her in for her checkup and was told the teeth cleaning will cost over $500 since she is not due for another cleaning until July. This additional charge was not even discussed prior to making the appointment from the staff. If I had knew the cost, I would have waited for a few months for which it will be covered.Despite the miscommunication, they then tell me that my dog will not be able to see by a veterinarian for her swelling because she is scheduled for a teeth cleaning which is an addition charge of over $500. I was pretty fed up at this point and left. My dog still has not received her post check up and today I completely wasted my time due to their incompetence. I highly do not recommend this establishment due their inability to satisfy pet owners needs.

Review №14

2023-10-17 18:46:46

Front desk staff is super unprofessional. They never answer the phones. I’m not sure if they don’t have a consisten vet at this location but they constantly are canceling appointments because a doctor isn’t in and the front desk won’t call you to let you know your appointment has been canceled. The vet techs and doctors have always been kind but Banfield and their wellness plans are pointless if you can’t get an appointment to be seen.

Review №15

2022-12-04 03:06:38

I hate to be the type of person who tries something once and writes off that thing entirely, but I guess there’s a reason why they said “first impressions count”.I took my 1-year-old cat to Banfield yesterday, at 10 A.M. After checking him in, I was told that I would receive a call whenever he was ready to be picked up. Can’t speak for other locations, but this location closes at 6 P.M., and I never received a call. When I tried calling multiple times at 4 P.M. to check on my cat, no one picked up. I had to leave work an hour early to pick my cat up before the place was set to close, and when I arrived, was made to wait close to 45 mins longer. When I tried to call the hospital when no one came out to the reception area, no one answered still.When I was briefed on what my cat had done yesterday, I discovered a physical exam was done, in addition to 2 vaccines, which begs the question: what took 6+ hours to do??? Was my cat in a room for 6+ hours waiting for the physical exam and vaccines? And if so, why was I told to bring him in at 10 A.M.???Also upsetting was the fact that I was told that I would have up to 72 hours to pick a plan based on his visit yesterday. When I asked if that included the weekend (NON-business days), I was told yes. When I asked whether I could schedule an appointment for him to be seen again on Monday to secure the plan based on yesterday’s visit and have his visit covered retroactively, I was told there was “no guarantee” that I would be able to secure an appointment for Monday.It should also be noted that their plans are not insurance plans. Visits are covered, however, none of the treatments that would need to be done as a result of any findings (e.g., medications needed to be taken, etc) are covered.Definitely won’t be going back, signing up for any of their plans, or recommending to any friends or family. If you are thinking of taking your pet to Banfield, consider the following first:1. Plans do not include treatment coverage2. It may take longer than reasonably expected for your pet to get a basic physical exam and a couple of vaccines.3. Non-business days are counted in their 72 hour follow up window for bloodwork and/or plan selection as part of your pet’s initial intake visit, even though almost every reputable business counts business days only and even though Banfield is closed on weekends.4. Patients who require a follow up are not given priority in scheduling, so that there is “no guarantee “ that your pet may be seen again without having to incur the cost of a full visit all over again.

Review №16

2022-02-08 19:33:05

I had no issues with Banfield until today. When I dropped off my cat for her appointment today, they did not even take a look at her and suggested us to take her to the ER. Not because her condition is bad that she needs emergency care, but because they think they cannot get an urine sample from her without sedation. I waited several days for this appointment and gave her calming medication like they requested, but they dont even want to take a look! After several hours of waiting, they called me to say that they werent able to get a urine sample, which is fine. But when we took her home, her carrier is all wet with her pee! The care team is rude and unprofessional.Edit: I did report this to the company. I also tried to reach out to this clinics manager twice but she never called me back.

Review №17

2024-06-27 19:33:27

Very Nice 😊 People. Thank You for your thoughtful service.

Review №18

2019-04-17 04:07:45

We have been taking our pet to the pets mart Banfield hospitals for a number of years. This was the first time that i took her to this particular location at the Raleys shopping center. It is a nice and clean facility. The staff was very friendly and helpful. They made me comfortable and reassuring as this was the first time that i was leaving my pet with them. The tech staff was also very attentive. The doctor called me in a few hours and took her time explaining the issues with her. I was impressed with their service.

Review №19

2024-05-21 22:48:44

They are great with our pets. I really like everyone there. They are really supportive of our choices on how we care for our pets.

Review №20

2023-09-26 17:12:11

Friendly staff and reasonable wellness plans to cover your pets basic needs make this place a good alternative to other expensive veterinarians, although the price can add up quick if you need a service that isn’t covered by your annual plan.

Review №21

2019-10-06 22:45:41

Like this Banfield the best. The front desk staff is good. They get to know you and your pet - more than just a phone number. After each visit, we get a call to check on our pet. Very nice. Best of all, Dr. Earlhoff is on top of things. She is younger, but she knows her stuff. I appreciate that she brings alternative ideas when discussing options. This place is a keeper.

Review №22

2020-02-23 12:36:39

I love this particular one the MOST. Not only is it neat and clean but they are so friendly. You can tell they really love working there. I took my Sons dog in (they were visiting from Reno) and the convenience of transferring her records in a matter of second is such a plus!They spent time going over everything with me in complete detail. They asked if I had any questions. I didnt feel rushed at all. Love this place...highly reccomend!

Review №23

2022-11-28 23:35:57

The actual vet was fine for the 5 minutes I saw them. But every single vet tech Ive encountered at this location has been rude and incompetent, with some of them being flat out dishonest. Its been a 3 week process just to get some heartworm prevention because none of the techs know what they are doing. Go somewhere else unless you want to waste your time and money.

Review №24

2022-10-25 20:12:24

Each visit different depending on staff scheduled for the day. Not easy taking my special companion(who helps with my mental heathcare, my overall experience) to a place that doesnt greet my dog or acknowledge that we walked in! I know Covid-19 has changed everything, but how about, hello and we will be with you in??:??. To me I can see you are busy. To me I can see you are gossiping. To me I can see you are not interested & faking a conversation on the telephone. I see you! Do you see US? I am paying your hourly wages through my companions Healthcare options.

Review №25

2022-07-23 12:03:06

Banfield is one of the best hospitals, I have ever dealt with. I am very impressed and I want everybody to know about the awesome experiences that I have endured. Thank you Banfield for helping me with everything and all my fur babies

Review №26

2018-11-25 19:42:26

Dr Bennett is fabulous! He was able to make my cats and their humans feel very at ease during the visit. The office rates are reasonable, and getting the appointment was easy and fast. All around great experience!

Review №27

2020-03-10 03:04:28

Dr. Erloff and staff were very attentive to all of our questions. They did the work they needed to and gave us some pointers on how our pet can do even better next time. We signed up for the optimum wellness plan and I can safely say our Snoopys doing great in his 11th year. Great staff, friendly service, would highly recommend.

Review №28

2022-09-19 19:51:42

First impressions are exactly that. Called to ask some simple questions about appt availability & pricing. The girl who answered the phone was so rude & sounded like she was extremely annoyed to be answering my questions. Dont bother, imagine how they treat the animals when they are left there. Ill stick with my existing vet even though he is further away.

Review №29

2019-01-07 16:03:58

Im so glad I took my puppy Otto there. They where very helpful and took very good care of my dog. Thanks again.

Review №30

2022-05-01 04:57:31

Banfield is one of the best pet hospitals ever. My pets have been going here all their life and they love the staff. My pets are treated like their extended family.

Review №31

2023-06-17 18:12:35

The vet and animal technicians actually care and listen! They always listen to our concerns, accommodate our pets opinions, and follow up the next day with a phone call to check on them.

Review №32

2022-08-28 04:53:56

Everyone is very welcoming to our cats. They are concerned with their emotional well-being before anything else. They care for your pets like they were their own.

Review №33

2023-12-12 22:03:42

Great service took care of my baby binx so well

Review №34

2022-10-20 22:30:42

Very inconsistent practices throughout the different locations and they always always always are trying to sell you something more than actually caring for your pet. They take advantage of their convenience for sure.

Review №35

2018-06-12 23:12:45

We had to buy some ear cleaning solution for our dog. I could get my dog to let me use it. 3 weeks later, with no cleaning, the vet said that his ears were clean. Otherwise, they are excellent with my dog.

Review №36

2022-01-31 20:49:02

Dog needs to see a vet. Open sore. Cant afford to go to emergency clinic. Best they can do for me(Feb 1st) is an appt at the end of March. Dont go here.

Review №37

2020-01-09 20:28:44

My dog developed pancreatitis and as a wellness member, I took my dog to be seen. Had I been given the chance to have a conversation with a vet, my dog would not have been misdiagnosed and would be alive today. Instead my dog suffered an additional week before she passed away at a local hospital due to complications of her pancreatitis. My dog would have turned 2 this month.I give them NO STARS.

Review №38

2022-02-21 06:54:23

Great vets! Great staff! Happy furbaby!

Review №39

2019-12-01 22:14:35

Banfield is the only place Ill take my dogs. And Im selective of the Banfield clinics and vets Ill go to. I have two vets in the Banfield on Elk Grove Blvd in Elk Grove and two vets in the Folsom, CA location.I refuse to take my dogs to nor recommend the Banfield on Laguna Blvd as Ive witnessed incompetence and a pure lack of respect there. In fact, I had a Golden Retriever who consumed several Norco, live two miles from the Laguna location and was in front of their store by the time I could call to say I was coming. STANDING IN FRONT OF THEIR STORE WITH A DOG WHOS SUFFERING A POTENTIALLY FATAL OVERDOSE. Their money hungry, lack of love for the wellbeing of animals, based response? GO ELSEWHERE. Drive20 minutes to another vet. Money talks, Do no harm walks.Go to the EG Blvd or Folsom locations. Youll be glad you did. 5 stars for those locations, -5 stars and a call to corporate for the Laguna Blvd in EG location.

Review №40

2023-01-29 16:07:08

Great location separate from Petsmart. Love the people here, especially Amber W. She was so great with our cat!!!

Review №41

2019-10-09 20:02:14

I really like the vets at this location. I also like that it is not inside a petsmart so there are less distractions and animals than at other Banfields. I drive farther to come here as opposed to going to a closer location because of these reasons.

Review №42

2021-03-02 01:23:44

I’m really not satisfied with this location at all. There was a lack of adequate communication, then when I came in to pick my pet up I guess I was invisible because they literally skipped over me until another guest repeatedly said I was before her and another guy they were servicing.

Review №43

2019-08-19 03:20:23

Great staff. With 2 fosters I really appreciate that extra tlc. Their Wellness Plans are so affordable. I highly recommend Banfield.

Review №44

2023-03-20 21:46:47

Staff was pleasant and curious and Brandi never felt scared. Will continue taking her here.

Review №45

2019-08-06 00:57:41

I enjoy them being so close to home and I can book online. Noticed a new worker that doesnt have the best customer service, younger girl, but everyone else is great!

Review №46

2024-04-07 19:17:48

I love Banfield and the team.

Review №47

2020-06-16 02:01:06

Always great service and knowledge. Repeat customer over the last few years. Recommend them! Especially your puppies and senior pups!

Review №48

2020-10-03 21:34:53

So far, not too happy. Been waiting for over 3 hours to check on my puppys possible ear infection. Staff cant give me an estimated wait time.

Review №49

2019-06-23 13:40:57

They did a great job when we had to put our dog down. They were very comforting. Great staff and great service.

Review №50

2019-07-07 21:28:36

If your on budget I dont recommend going here I dont trust these people they gave me a prescription for some dog food and which it had worse ingredients than dog food that you get over the counter how and they call themselves a veterinarian that cares about animals all they want is more money after paying lots of money for my dog to be tested and finding out theres nothing wrong they want another $300 for testing and he never did help me fix my animal

Review №51

2022-09-27 23:52:05

This place is usually very professional and on top of things but lately staff has taken advantage of them being short staff and not answering the phone calls. Horrible service do not come here

Review №52

2019-06-09 00:45:13

Great service, they really care about ones pets, and making sure the pet owner is up to speed on what service theyre being provided and why.

Review №53

2021-05-31 15:13:36

Professional courteous service Elk Grove Banfield do not go to the Florin Road 1 that location is absolutely horrible I guess its the neighborhood go figure

Review №54

2019-02-01 20:10:15

Loving & caring group here. Always very thorough with our pup. We never leave here disappointed. ❤

Review №55

2021-04-26 14:46:46

The hospital is great all people that work there is great a little pricey but worth it plus 24 hours emergency services 5 star in my book

Review №56

2021-12-18 20:49:51

All they do is take my money never fixed the problem ever! Thousands spent and my dog is still coughing. Thousands

Review №57

2018-12-29 18:58:12

Great employees and doctors. My pup had separation anxiety early on and they took great care of her.

Review №58

2018-12-19 15:32:17

Very nice staff and Doctor very efficient and friendly, takes good care of my dogs .

Review №59

2019-07-26 16:59:14

Dr. Erlhoff is amazing and always shows sincere care for our doggie Shelby.

Review №60

2019-04-01 17:35:35

Wonderful people who love Dizzy as though he was a part of their family.

Review №61

2022-09-03 16:25:57

Always take great care of our pets!

Review №62

2021-04-07 03:40:34

I took a lost cat to check for microchip. I didnt need an appointment and i was in and out.

Review №63

2022-04-25 17:06:47

Great place to take your fur family

Review №64

2022-03-27 04:13:12

Elk Grove location is always friendly and attentive.

Review №65

2019-05-29 22:08:14

They were great with my animals

Review №66

2019-03-17 03:43:40

Great staff and awesome vets.

Review №67

2022-05-25 07:21:59

They never have appointments available

Review №68

2019-02-04 17:40:50

Very attentive and knowledge staff!

Review №69

2021-10-01 17:41:10

Not helpful with my pets care.

Review №70

2020-01-14 23:16:27

Very prompt nice staff

Review №71

2019-09-17 04:53:11

Very nice to take Bandit to

Review №72

2020-12-01 23:51:56

Friendly, knowledgeable staff.

Review №73

2018-06-12 13:50:13

Nice people .good with dogs

Review №74

2018-06-07 12:31:02

Loved thw hospital and staff

Review №75

2021-04-23 03:24:18

Everyone is helpful an upbeat.

Review №76

2019-10-13 02:34:28

Bring your wallet!

Review №77

2022-06-21 05:19:19

Good Service

Review №78

2021-03-22 23:24:32

Excellent staff

Review №79

2020-02-20 01:41:06

GREAT STAFF!!

Review №80

2018-07-01 01:07:17

Very friendly

Review №81

2020-02-16 18:54:56

Hours and care

Review №82

2021-04-07 16:48:21

SUPER 🐦🎉🐦🎈