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Categories

  • Tour operator

Phone: +1 800-462-2848
Site: https://backroads.com/
Opening hours
  • Monday:7 AM–5 PM
  • Tuesday:7 AM–5 PM
  • Wednesday:7 AM–5 PM
  • Thursday:7 AM–5 PM
  • Friday:7 AM–5 PM
  • Saturday:7 AM–3 PM
  • Sunday:7 AM–3 PM
Edit info

Total reviews rating 4.2

71 Reviews for Backroads 2024:

Review №1

2024-06-29 18:55:05

Nova Scotia biking trip . Excellent service, food and cycling. 11 guests, 3 guides. Guests were mid-40s to early 70s. Half used E-bikes (which were great.) Plenty of options for routes and distances that fit the person and the weather. Nice hotels, fantastic private dining experiences, plenty of snacks. Guides were attentive to details, customer service and fun.

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Review №2

2023-11-01 21:36:01

I have had the privilege of working with Backroads as their Ground Handler in Bhutan for over 20 years now, and let me tell you, they sure know how to provide an adventure of a lifetime!Backroads guests have come in all shapes and sizes, young and old, working professionals and retirees, families and solo travelers, you name it! And what makes each of my experiences exciting is meeting and connecting with people from many different countries, from all walks of life coming together to explore the breathtaking beauty of Bhutan through Backroads tours in Bhutan.Whether its rafting down rapids in Punakha, biking through lush valleys or hiking up to sacred monasteries, the Backroads team of Trip Experts, Tour Leaders and local Bhutanese guides are well-versed with the local terrain and culture, making each tour a truly immersive experience.What sets Backroads apart is their attention to detail and their unwavering focus on the comfort and safety of their guests.

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Review №3

2023-09-17 19:50:49

Great bike touring company. Had a wonderful time cycling from Prague to Vienna. I’m 47 and I was the youngest person on the trip and one of only 3 singles. Most people were over 60 and used e-bikes. Ideally more people would have been on regular bikes and in my age group. Not much Backroads can do about that but it is something to be aware of when considering booking with them.

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Review №4

2024-04-26 15:59:36

UPDATE: Added two stars because I had a very comprehensive and thoughtful conversation with Erika at BR, in which she said she took notes.Nice to be heard.Good to know there was followup discussion with guides from my trip to clear up communications so tour will be the best for everyone here on out. This was a new tour so I believe some of the issues may have been the kinks were still being worked out.Would still recommend BR for seasoned hikers who have the right equipment.SUGGESTIONS to BR hikers based on complaints below1. Get printouts of trail of the day while also using the BR app and possibly another back up hiking app2. Buck up for good lightweight gear and then take the essentials with you everyday-including rain gear. Also train for these hikes if you are even a little hesitant about your fitness or ability3. Be extra aware of possessions and follow up with staff repeatedly if necessary, especially concerning situations where you need their helpBONUS if only doing morning hike confirm before leaving with guide EXACTLY where you will be dropped off AND where the hotel is located_____________________________________________________________While some parts were amazing- that was due to winery lunches and tour guides from local venues, not Backroads.BE AWARE BR guides will not actually guide you, they expect you to follow their app. Which may not always load or function well in remote locations. Got lost twice because of it, happened to others on the tour as well.Three main complaints1. Mis rated trails were actually much harder than stated. Others on tour called it the “torture trail”. A few falls took place Was rated the easiest of hikes 1-3. Other repeat BR hikers said really was a 2-42. Guide promised he would have ponchos available on the hike so I specifically left mine behind to lighten the load. When approached during a downpour for a poncho, the guide laughed, said “it was in the van”.3. Boots stolen from resort that BR lined up. None of the guides acknowledged it or offered to help communicate with the winery.BONUS COMPLAINTHad planned to only do the first morning hikes. Guides made this seem like an imposition. Had me dropped off with no real help or direction to get to new places.

Review №5

2024-04-22 20:32:04

Travelers BEWARE: I went on 3 tours with Backroads. And for each tour paid 000’s in travel insurance. Because of emergent illness we needed to exercise insurance for 3rd trip (unable to cycle, unable to join activities-meals). Insurance would not help. Backroads did not care. Very disappointed. Horrible experience and never to be trusted.

Review №6

2024-01-19 01:31:16

I just visited the Backroads site to see if there were reviews demonstrating an improvement in the client experience with this tour company. I traveled once to Costa Rica with them and it was an amazing trip! Later, I booked a trip to South Africa and had the same experience as a previous reviewer had booking to Patagonia. Backroads cancelled the trip and I already had airfare and pre/post travel in place. When I spoke to them about it I was treated discourteously and was presented with a cross-sell to another trip on another continent. I had already paid in full and I was refunded the money, and was offered a very modest credit to a trip with them in the future--not worth the resulting expense and hassle. I ended up having to create a custom trip on short lead time with another company. Now Id like to go to Patagonia, but I am wary of their cancellation protocol, and given the a recent review, I am inclined to select another tour company.

Review №7

2022-07-16 01:04:39

Wow, what an experience! It was incredible. My family had a fantastic time. Great for kids. Super flexible. We did the Brittany/Normandy trip

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Review №8

2019-08-13 15:46:17

Just returned from my fourth Backroads trip, a bike trip to Burgundy. My compliments to the company for delivering consistently great experiences. We rode through beautiful countryside, past famous vineyards and historic chateaus. Our accommodations were deluxe, and the food was wonderful. Our guides were knowledgeable, and professional.

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Review №9

2024-05-03 03:23:49

Backroads trips are fantastic. Incredible staff that help to create wonderful adventures and experience

Review №10

2023-09-14 20:44:17

My experience with backroads has been very disappointing. After having several people tell me how fantastic they are, my girlfriend and I took the plunge and booked a trip to Patagonia through them. After receiving our confirmation, we booked non refundable flights down to Argentina. So far so good, right? Not so fast. 2 months later, we get an email saying the trip is cancelled. Their accommodation was to offer us either the same trip on different dates which dont work for us (non refundable flights and also due to other other engagements) or to offer us a nominal discount on a more expensive trip leaving on the same dates. To add insult to injury, no one will call me back to help resolve this. Going forward, we will be booking with other operators and strongly advise you to do the same. Proceed with caution!!!Please let me know who I should be asking for or provide an extension where I can reach youUpdate: the situation has been resolved to everyones satisfaction, thank you!