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Phone: +1 951-571-4141
Site: https://ayreshotels.com/ayre...
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Total reviews rating 4.6

199 Reviews for Ayres Hotel & Spa Moreno Valley 2024:

Review №1

2024-04-30 18:23:32

Stayed here for the first time while in town for work. The place was relatively quiet, and the tacos downstairs lived up to their reputation—definitely a highlight. The beds were a bit firm for our taste, as we prefer softer mattresses. Wasnt a fan of the coffee at breakfast, so we opted to grab some elsewhere, but no big deal. The value you get here is excellent, with fresh-baked cookies at check-in, complimentary breakfast, and friendly staff. The neighborhood felt safe with plenty of places to eat nearby. Well definitely be back!

Review №2

2024-05-28 18:43:56

I arrived late, about 8pm, at the hotel. We had a few choices, but this location was so cute and had spa in the name. I mentioned that I was just really here for the jacuzzi and she said we had an hour, so we rushed to get settled and go down. WHAT A DARN SHAME it was when we entered the jacuzzi on this COLD night! It was barely lukewarm water. Another guest called the front office, as we warned her before she got in. The office told her they cannot assist as the maintenance man is gone. We were so cold and the wind was strong, it took us a bit before we braved getting out. This was so disappointing. Service got low stars because of this issue and the front desk lady not even trying to help.. however the lady on security gets 10 stars for her hospitality and kindness.Now, that being said, the place was super clean, beds were nice, too hard for me, but clean and comfy. The free breakfast was very good with lots of choices and great staff! All staff was kind.They had a garden type tub, so I was able to take a super hot bath to relax, so that made up for it a little bit and helped my sore legs.

Review №3

2024-06-30 04:52:25

After seeing a lot of 5 star reviews, I was very optimistic and really looked forward to staying at this hotel. I was very exhausted after extensive travel and just really wanted to get some sleep. When I got my room and was ready to brush my teeth, immediately dark gray water (i.e. metal contaminated water...lead?) was pouring out of the bathroom faucet! Pressure was inconsistent, and it eventually turned clear. I immediately went down to the front desk to confront if there was any recent construction done that I should be aware of. They stated there were none. I informed them what had happened, and they said the maintenance staff was already gone home and there is no one who could take a look, and they would just make a note. (Most likely, they will not have a water test kit.) I told them I needed bottled water because I had no access to safe water in my room. At the bare minimum, I want to brush my teeth, so unfortunately, I didnt get to shower or do anything else and was fortunate that it was only 1 night. When I was grabbing breakfast, the staff ignored me because they were so busy in their conversation, and I found a fly in the eggs. I just checked out immediately and will need to find a different hotel for my next visit.

Review №4

2024-05-13 20:55:09

This is the best hotel in Moreno Valley, by far. We have stayed in competing hotels. I truly appreciate Ayers offer a military discount. I found the staff to be helpful and professional. We have stayed here before and this time did not disappoint. We enjoyed the suite as well as the pool, jacuzzi, and breakfast. We look forward to returning in the future. As to the location, I appreciate that there is a grocery store close by as well as places to eat.

Review №5

2024-05-06 03:00:00

We were in town for a family wedding and the hotel was just a few mins from the venue. Great place. Clean rooms. Lots of stores and restaurants located conveniently with 1-2 miles. Friendly staff. Would stay here again.They do have free breakfast which looked wonderful to me. However I didn’t not eat while there, but there were 2-3 relatives who did not care for it. Mind you I had over 25 relatives staying in same hotel.

Review №6

2024-06-01 03:28:29

I just wanted to thank Mayra for going above and beyond with exceptional customer service. She was very polite and accommodating while I was staying here for work answering all my questions with a very upbeat and positive attitude. I hope her manager sees this post to get some sort of recognition for her help.

Review №7

2024-03-19 00:41:45

Wow.....just...wow. what a beautiful hotel.rooms are Perfect. You read that right. Danette at the front desk was 💯. She did a great job of welcoming us to Moreno valley. Great hot tub, breakfast and parking. well be back for sure.

Review №8

2024-02-26 22:08:27

Everything was fantastic, except there was a horrible stench in the hallway, like something died and wasnt removed for at least a week. Great rooms and plenty of places to shop and dine in the immediate area. Front desk personnel were helpful and friendly.

Review №9

2024-01-23 11:17:52

Stayed for a week during Christmas. Outdated rooms. Beds were horribly uncomfortable. They do a sheet, thin scratchy blanket, then another sheet on top. The full breakfast was OK. I wish they wouldve splurged on pancakes and Philadelphia cream cheese. The other brands of cream cheeses are just gross. I paid over $150 per night. It was one of the higher priced hotels in the area. Employees were nice. Alot of homeless in the area. It seemed the hotel next door had security. Id try another hotel in the area next time.

Review №10

2024-01-31 19:26:31

We have regularly stayed at the Ayres Moreno Valley for at least 15 years. The hotel is clean and the staff are great. The accommodations in the room were very good. However, our last couple of stays were lacking. The once superb breakfast has really gone downhill. One of the reasons we picked the Ayres was the long gone fabulous omelettes. Two stays ago, on a weekend, we were told they did omelettes only during the week. Our last stay was for four days during the week, not an omelette or cooked to order serving of eggs to be found! The steamer table had some overcooked scrambled eggs, tasteless sausage patties, and cold potatoes. We left out from 10:30am to 10:45pm, one day, our room was not serviced all day. The desk person said she would note it, but that was it. Get it together folks!