Presentation on Map Reviews Nearby

Avila at Rancho Santa Margarita Apartments in Rancho Santa Margarita

3.9 (84) 22751 El Prado, Rancho Santa Margarita, CA 92688, United States

Avila at Rancho Santa Margarita Apartments image

Categories

Apartment rental agency
Apartment complex

Location on the map

Rancho Santa Margarita, Orange County, California, US

Phone: +1 833-360-0602
Site: https://avila-apts.com/

Opening hours

Monday:9 AM–6 PM
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:9 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 3.9

84 Reviews for Avila at Rancho Santa Margarita Apartments 2024:

Review №1

2024-04-01 18:48:00

I’ve had a wonderful experience with the front office staff. Mario, Sandy, and Paola helped my partner and I look at apartments to find the right one for us. They helped us get everything started and ready so our move in was smooth. We’ve been moved in officially for a week and are loving it. We have no complaints, the apartment is beautiful and the neighbors have all been lovely so far.

Review №2

2024-02-21 21:03:56

The community has become worse over the past year. The management on site is horrible. Recently I was forced to move from my apartment so they could complete a project. I had to move my belongings, rearrange my apartment and was only compensated for the amount of rent. I should not be enlisted to “help” in your project or have my life disrupted as a result. The office staff was rude, inflexible and at one point was yelling at me. There are many other reasons to look elsewhere for an apartment. I’ve recommended to several friends and colleagues to look anywhere but here.

Review №3

2023-08-02 16:36:46

My Wife recently moved to Avila going on 1 month and we are very pleased to say From the very beginning, Jordan went above and beyond to ensure that our move-in process was seamless and stress-free. His professionalism and attentiveness were evident from our first interaction, and he guided us through every step of the way with a warm and welcoming demeanor. He patiently answered all our questions, addressed any concerns we had, and exhibited a deep understanding of the property and its amenities.What truly impressed us was Jordans commitment to making us feel at home. His personalized approach and genuine interest in our needs and preferences made a world of difference. He took the time to understand our requirements and presented us with the perfect apartment that exceeded our expectations. Thanks to his efforts, we felt like valued members of the Avila community right from the start.Throughout our stay, Jordan remained readily available, providing swift responses to any requests or maintenance inquiries we had. It is evident that he takes pride in his work and genuinely cares about the residents well-being. His dedication to ensuring our comfort and satisfaction was evident in every interaction we had with him. We will definitely recommend Avila to anyone seeking a great living experience.

Review №4

2024-01-18 20:54:10

Horrible management and office staff. Theyre rude and they do not help tenants. The place is exceptionally loud with small engines like blowers, mowers, trimmers, cutters, and pressure washers going every single day. Parking is horrible. Gangs move in and they dont do anything about it. The pool or hot tub is always down. The gym is a joke. Work orders go unfinished or half finished. The pipes in the wall are loud and will wake you up at night. Do not live here. You will regret it.

Review №5

2023-12-04 17:01:50

Overall, this apartment community feels safe and I haven’t had any concerns so far in the last few months that I’ve lived here. I also do not have any crime/noise complaints (but yes, the reviews are true that mention the loud noises in the morning from lawn maintenance and it can become quite a nuisance if you work from home or sleep in the mornings so please consider that). Maintenance typically responds the same day for any tickets that I’ve submitted. Pest control will come to your apartment only if you submit a request and she only comes on Friday’s. I have had an issue with the trash valet company that Avila uses but luckily I have a door camera that backed up my statement and so that issue was quickly resolved. Avila residents are charged rent, HOA fee, and many small fees that equal up to around $100 so expect to pay about (almost) an additional $200 on top of your rent and I don’t feel that was clearly explained to me or I was not paying attention before I signed the lease. I also HATE the amount of HUGE spiders that are all over the place including in my apartment during the warmer months. Yes, they are harmless but if you have a fear of spiders, please take that into consideration before moving here. Last thing that is displeasing is the parking. The garages are very small so if you have a big car and small children that you need to get out of the car, it will be an issue for you. You will need to get them out of the car first and then park into the garage, therefore I park into an open space and just walk a distance to my apartment. That will be changing however due to their new parking rule/restrictions. I’ve decided not to renew my lease here for personal reasons so I will update my review upon move out.

Review №6

2024-06-02 19:00:13

I have lived here for many years, and Avila has always been a home to me. Overall, Avila is the best Apartment community in the area!

Review №7

2024-06-18 00:48:05

Paola was tremendously helpful and informative. If Paola is a representative of the service I am to expect at Avila, I cant wait to become a resident!

Review №8

2023-11-25 05:59:23

Thats funny how eager this company is to ask yelp to remove negative reviews, so did happen with mine, because I posted about their horrendous fees they charge above the rent...If the management of Avila wouldnt have known: therere valid reason why people leave negative reviews! Perhaps you should consider them and make some changes instead of making yelp to remove them. Such a sneaky behavior...My review theyve removed:I dont like writing negative reviews, but unfortunately, its necessary.Please reconsider moving here. They increase the rent by 9-10% EVERY YEAR, plus you pay hundreds of dollars on other fees they dont show on their website. Ive listed the extra mandatory fees they charge on top of the advertised rent.Before signing any contracts with this company, carefully read it and think twice.Furthermore, be aware that after signing the contract, they have the liberty to add extra fees as they please.Racquelle Orozco is beyond rude, unprofessional, disrespectful and discriminative. The worst manager assistant out of the 5 in the past few years, and she allows herself to yell at PAYING residents.They consistently raise the rent by 9-10% every year. I dont think that most of us see our salaries increase by that much annually, yet they dont care, so youll either have to move out or pay $250-300 more per month for your second year.The advertised rent price does not include these mandatory fees, which are an additional cost right after you move in at least $285 per month was for my neighbors for a 1 bedroom, and was $365 per month for our 2 bedroom.1. HOA fee: $81 per month. Yes, youre renting, but youll still pay HOA, $1,053 for 13 months.2. Energy management fee: $15 per month.3. Valet trash fee: $25 per month with no opt-out option.4. Water/sewer/trash fee: A minimum of $120 per month, which increases monthly, adds up in at least $1,560 for a year.5. Pest control fee: $10 per month, yet youll still see rats.6. Rental insurance fee: $20 per month minimum7. Payment system service fee: $12 per month.8. Pet fee.9. Parking permit fee (EXTRA fee for big cars!)10. Penalty feesOn top of these, youll still have to cover:Electricity, which was $450-500 per month for us (2 adults) over 6 months during the summer, and $250 per month for 7 months during the winter, averaging $360 per month.RSM has the hottest summers in Orange County, and we werent running the AC nonstop.Gas cost us $180 per month for 7 months during the winter and $50 per month for 6 months during the summer, averaging $115 per month.Additionally, youll need to budget for extras like internet, cable TV, or streaming services.Please do the math and dont make the same mistake we did.Other considerations:$4,000 penalty for early move out popped up in our contract without any notice!1. Theres no quiet time.Throughout the day, you can expect noise, on weekends too!- 7-8 am: Trash trucks- 8-11 am: Gardeners with constant chainsaw and leaf blowing- 9 am-5 pm: Non-stop construction (ON WEEKENDS TOO!!!), hammering, loud music, speeding vehicles- From 4 pm: Loud neighbors parties, speeding cars and motorcycles around the neighborhood2. The management team may seem friendly on your tour. After you sign the contract they become unresponsive and allow themselves to use a rude tone quite often.Racquelle Orozco has a very bad attitude and can be extremely disrespectful and discriminative to residents.3. The gym is outdated and small.4. The pools arent well-maintained and are not heated.5. The washing machines are horrible, even with a half load, they can damage your clothes.6. The apartments might seem upgraded, but the buildings are old, so youll face many issues once you move in, floods, mold, plumbing issues7. Parking is first come first serve, so theres no spots available after 6 pm. Cars get damaged because some people just dont know how to park.8. Frequent break ins, shady people lurking around, especially in the park and baseball fieldLook elsewhere.

Review №9

2024-02-20 20:24:57

I have been living here for about 4 years and Mario has been a big help with every apartment that we had to move in. If you need a person to talk to I recommend reaching out to Mario

Review №10

2023-11-20 11:13:39

Be aware, they raise the rent 10% every year, and you pay HOA along with other fees!!!It seems like they are trying to remove my review from Yelp, who knows why...Shame on you!So I have to post it here, along with their extra monthly fees above the price listed on their website.We decided to move out of Avila after residing there for many years due to our experiences with Raquelle Orozco, who I believe is the assistant manager. Because of her, we moved out and they lost a reliable resident who always paid rent on time and caused no trouble conduct. We got fed up and moved out. Without getting into specific incidents, her extremely disrespectful, unprofessional, rude, and discriminatory behavior made us decide not to renew our lease. It became clear that, especially under her management, residents are not valued beyond the initial lease signing; you become merely a signature to them.Everything is true hat other people say. Avila increases the rent by 10% each year, and the additional fees for our apartment was approx. $300-$400/month which you pay for Avila directly and are not listed on their site. E.g. HOA, valet trash service (mandatory!), water, sewer, trash, pest control, bill management and so on.This amount does NOT include electricity it was avg. $250/month for our 1 bedroom, the gas was avg. $100/month, plus insurance, internet, parking fees, pet fees, and more. They can add fees at their will.Despite pricing the apartments as if they were in a superb, luxury, gated community near the beach, it is far from reality. Just check out the gym, and walk around the neighborhood.Constant noise, buildings are falling apart, mold, flood, hence the non-stop constructions.The security of personal property is a concern, with incidents of car part thefts, violence, break-ins, and package thefts. It happened to us too, but you can read about these from others in various Facebook groups.The management office appears disinterested in resident concerns beyond securing a signed contract and monthly payments. Fortunately, there are numerous alternatives available, offering comparable or even lower prices and a better living experience.

Review №11

2024-03-01 05:08:58

We’ve been here for three years and still really love it. Staff is fantastic, the maintenance team fixes issues quickly, and the neighborhood is great.

Review №12

2023-06-24 23:24:48

I lived a little over two years at Avila in RSM and here is the summary of pros and cons:Pros:1. Close to many shopping places such as Pavilion’s, Trader Joe’s, Kohls and many food places. You can literally walk to many of them.2. Many nice parks nearby3. Close to hiking trails4. Nice employees5. Pretty quick response to maintenance issues.Cons:1. Got 10% rental increase at the end of first year and another 10% increase at the end of second year2. You will not pay only the rental but also $80 HOA ( increased from $20 to $80 this year) and trash collection fee of $20 (no opt out option)3. Trash trucks make crazy noise every morning4. Blowers and movers will make noise almost every day.So it’s almost impossible to have quiet mornings5. Parking is a big problem. It’s very hard to find parking space after 5 pm. No assigned outdoor parking. I’ve seen people with 3 cars and they park them all outside and use their garage as storage6. Got my car parts stolen at two different times. There is no any security personnel during the nights7. There are cars that are left for a month and no one inspects such parking violations. I needed to report one time and they put notice on the car only then.So make your choice considering these facts. For me, quietness and consistency are very important which I could not find here.

Review №13

2023-12-15 19:03:09

I am considering relocating from Irvine to RSM. I spoke with Mario and he was very professional and informative. I simply loved the unit he showed me as well!

Review №14

2023-03-15 17:58:54

Buildings are falling apart. My unit has flooded 3 times. When they test the fire alarms they set it off every time they test a unit and it went off almost 30 times while I was working from home. Every time we call management regarding consistent issues none of the staff cares and does nothing. During flooding we were expected to work & live in our unit as normal despite people being inside cutting down walls.

Review №15

2023-08-04 01:53:28

The leasing staff, particularly Paola, have made my move-in process incredibly easy. The management team has been extremely kind, which has made a potentially overwhelming experience feel more comfortable and homely.

Review №16

2023-06-15 23:37:57

I wish I could give zero stars, new management sucks, very unprofessional, they don’t know what they are charging for. They promise and don’t deliver. I’ve lived here for five years and this is the first time I’m late because they told me my check wasFine then she said it didn’t go through.after a couple days they told me it didn’t go through and I had to pay a late fee.it’s been very inconvenient communicating with them. I can’t wait to move out. They will lose their tenants with this new management and customer service.

Review №17

2021-10-21 17:26:46

We love living here! My husband and I had looked at a lot of places before deciding on Avila! We were happily surprised with all of the amenities, the landscaping of the property, available carports, and quietness of the property itself. We live near the toll road and the Antonio intersection, which can be loud, but it is easily forgotten about. We always appreciate the response of the maintenance staff when we have had issues, they have always been very kind to us and fix our issues. The interior of our apartment is very new and was extremely clean when we moved in! We thoroughly enjoy living here!

Review №18

2022-10-19 20:26:52

Yes, the place is great, but watch out for some of the office people. They are RUDE (hands up and talks to you like you are trash) and never answer the phone. Also, they let you know that they will be working on the asphalt, the day of at 10 AM and to make sure to move your vehicles ASAP or they will be towed at owners expense.

Review №19

2018-01-27 22:59:34

Well, I was saving a review for after I had been here a couple months to see the ins and outs of this place. So far I have to say Im pretty impressed. The grounds are well taken care of, the place is for the most part quiet. They are adding a roof on our building which can get a bit annoying, bit its all good knowing its progress. Upon move-in I had not seen the place and the carpets were not in the best shape. But I made them aware, and Im sure they would of taken care of them, but I was in a hurry to get in sitting with a truck. So that was kind of a bummer. I have not dealt much with the office staff, but the all seem great when I have. They layout in a large 2-bedroom is awesome, both on opposite ends of the place, and they have little hallways to get to them and not right off the living room. Nice appliances etc. I thought this might be hell in an apartment coming from a house! But all is good at Avila....Update to add. We have had two service calls, one for our garage door, and one for a leak under the sink. They were out within 4 hours to fix the sink on a Sunday, and quick on the garage door. Im impressed.

Review №20

2022-01-18 04:43:26

I have been a resident at Avila for 1 week at the time of writing this review. I will return to update it if anything changes.I had a really positive experience with the signing process. The leasing manager, Tyler Benson, was super quick to respond and so accommodating. I viewed something like 5 different apartments over 3 days and I even changed my mind and switched my apartment after selecting one and submitting an application. They also bumped up the availability date so that I was able to move in within 2 days of signing.There were a handful of other things that made the sign on process excellent, including a deposit discount, waived fees, and small things like the cable service calling me the day of signing my lease to get my internet set up rapidly. The modem was ready in my apartment by my move-in date, which I mentioned before was literally 48 hours later.Ive had one maintenance request since moving in (a small thing related to kitchen plumbing) and it was resolved quickly.As for the apartments and complex, Im very happy with it. The inside of every apartment I viewed was very nice. This is the most spacious apartment I found out of the dozen or so I viewed. The garage is spacious as well. I also just like the style a lot. The kitchen and trim is all very minimal and the ceilings are high.The noise is minimal. My unit is at the corner and faces a major road, but with the doors and windows closed, its quiet inside.I cant speak to some of the other complaints as I have only been here for a week, but my experience so far has been very positive.Move out update: I lived here for about a year and had zero complaints. No unexpected charges or problems after move out either.

Review №21

2019-07-02 16:48:02

The most lazy and unethical management company I have ever seen. I had to drive home from my vacation in Arizona because they were going to tow my car for being parked in my carport. They put these notices up with less than a 24 hour notice of doing repairs. If it wasnt for my neighbor calling me they would have towed my car without giving a proper notice. This apartment complex sucks i wouldnt suggest anyone ever moving here. How is this morally right? Karma will get them.That automatic response from them is complete BS, they started repaving areas of the complex and then stopped for over a week after just one small section by the front office. The only notice we ever got was on the door just stating they were going to be paving but after a week of seeing no work being done how and i suppose to know their schedule. Day one their concrete people blew concrete and dirt all over the residents cars, i showed the front office and they did nothing. This place is worthless just like the manager in there!

Review №22

2022-06-21 17:59:17

Thanks to Tatiana and Alyssas professionalism & welcoming help to get us situated in our spot, giving us a tour right before closing time, and helping us with a timely maintenance request!Some minor observations regarding paint quality, parking availability, and difficulty moving furniture in due to narrow staircase and awkward floor plan layout, but overall so far so good and happy being a new resident here

Review №23

2021-03-22 16:18:03

So far my husband and I have loved this complex, its been about a month. Although, they take way too long to get maintenance out to us, yet we see maintenance guys sitting in their garage by our carport all day long. Normally Im pretty gracious i totally understand they have other things they need to do. But it shouldnt take a week to make it to our apartment to check out why our heater isnt working. Ive called multiple times and left a message, and I usually get the same answer, let me see what I can do, not sure if they actually do that or just say it. Anyway, its a beautiful complex, nice neighbors, good price, but just pray nothing breaks in your apartment.

Review №24

2023-09-14 02:30:36

Nice remodeled apartment, amenities are sufficient.Office staff very unprofessional. Lack of communication. If you need something, you have to ask a hundreds time.

Review №25

2022-12-11 14:43:10

I wonder if they are going to make parking spaces for the motorcycles because they take a full parking space for just one motorcycle and they have more than one motorcycle plus cars and they don’t care. is getting really annoying with Parkings spaces in building one 2 of my neighbors have more than 3 cars plus my neighbors that have motorcycles and cars 😩😩😩 is really annoying. oh and there is also people that doesn’t know how to park so sometimes even if there is a parking space you can’t fit in because you can hit the other car. Plus the people working is this apartments have like 10 parking spaces and that’s where they have all the items they need but they still have to take the parking spaces from outside to leave more items 😫

Review №26

2021-04-05 18:09:10

I love this community, I love my unit, and I love the staff that work here. Everyone has been very helpful and polite, especially the maintenance guys! Ive found them to be very responsive when I submit an issue. This community is very affordable for the area, and the 1+den is especially spacious for the price. I only wish that this place had 3 bedrooms so that we didnt have to leave when we eventually expand our family!

Review №27

2022-12-01 15:57:06

I love this community! A beautiful area, nature, a park, clean air and shops - this is what my family and I need. The administrators of our neighborhood will always help in all matters, thanks to them for that. I love Avila and love living here!

Review №28

2023-12-17 05:08:18

I moved a month ago, everything seems new and it is the best option to move!!! And the service is excellent. Thanks to Paola and Mario they are the best! 😊

Review №29

2022-11-01 07:13:47

My family and i have lived here for 4 years and have had a great experience we feel safe and like our neighbors. The leasing office personnel has always been friendly and makes sure our maintenance problems are resolved i would highly recommend Avila Apts to anyone!

Review №30

2020-10-13 18:40:15

My experience with Avila at Rancho Santa Margarita was extremely wonderful. The manager is super honest, transparent, very nice and kind. I loved so much my apartment, the views and my neighbors. Ill miss living there... 100% recommended! the best place to live ❤ If I ever return to California I will choose this place again! Thank you so much for everything!

Review №31

2017-01-07 16:03:46

My husband and I have lived here over four years. Every time I look out my kitchen window and see trees, Im thankful we picked the best apartment. The office staff and maintenance people are fantastic. We are thrilled we can just pick up the phone if something needs to be fixed. My only problem is how high our rent goes up each year. Being older and on a fixed income, something has to be cut out unfortunately. However, we do love it here.

Review №32

2018-04-05 23:29:35

Great community, well maintained, nice units, however, office staff of Avila at Rancho Santa Margarita apartments does not appear to know what good customer service is. When I came in with a billing issue, and spoke with an office staff expressing my concerns, the immediate response I received was very direct, and without a slight sense of care from an office staff member. Ive been a resident at Avila for almost two years, and this was by far the worst customer experience Ive had with a sr. staff of the leasing office. Additionally, mobile application through which monthly rent payments are made, does not display information that office staff claims that it does, which resulted in outstanding utilities balance, that could only be paid by personal check/money order. Very poor in-person and digital experience.

Review №33

2019-06-26 01:47:37

Mold in the apartment I live and terrible customer service! Terrible place to live. The Assistant GM told me that it was my fault there was “build up” if you don’t leave a window cracked or a fan on all of your apartment due to lack of airflow. I’ve rented a lot of places and lived the same way, never once have I heard that. Next, they we’re supposed to have the air tested(my request, not there’s) due to my newborn baby coughing. The day before the testing, maintenance went into my apartment while I was not home, WITHOUT MY PERMISSION, and completely cleaned off everything. Seems pretty shady to me! Told them I wouldn’t live in the apartment, for my son’s safety, until it was tested. It took 18 days into the month to see results, I haven’t been living there and they are threatening to evict me because I haven’t paid rent. This ended in me going back and forth with the front office, when all I wanted to do was pay for the days that I lived(but didn’t live there due to it being disgusting) there and get out but they refused and made us pay for the whole month. You might want to think twice before applying to live here, or buy multiple fans for “airflow.”

Review №34

2017-01-31 23:05:39

We were home hunting a couple of months ago in Rancho Santa Margarita and we were very impressed by our welcome to Avila. Our new apartment was immaculately ready for our move in day and Marina of the office staff was especially caring in meeting our needs. Love the wide open spaces and well kept grounds. All of the staff has been helpful! Shout out to Josh, Jason and Bert, too.

Review №35

2022-08-03 21:15:02

Loud noisy neighbors. Inconsiderate parking and driving. Cant find parking after 6:00PM. Our car was hit twice inn the parking lot from people trying to squeeze in tight spots. Also many people dont use their garage as an actual, ya know garage. Instead its a gym, or hangout spot. The management does nothing with complaints.I had a work order for our stove in which the temp regulator must have gone bad because one of the elements when turned on would get crazy hot. Hotter that high would go, and both element rings came on, no matter which one you selected. It was a double burner one where you could have a small or large size element depending on the size of pot. Maintenance guy came up, checked it tried to explain to me how the burner was working and that it was working correctly. It was never fixed. We moved out. Complained to the front about him. Never wanted him back in our apartment again for any maintenance. Guy came the next time we called about something. Thumbs freakin up there...Noisy noisy noisy. Durning covid it was so bad we would leave on weekends to ouw friends place just to get away from the noise. Car alarms, people yelling and skateboarding under the carport. Our apartment faced the car port so everything just echoed. Just hated living there the last year.

Review №36

2016-06-06 02:55:31

We are very satisfied with our experience thus far at Avila. Maintenance requests have been addressed promptly and the living situation is great. The only issue is parking.. it would be nice if each person in the apartment (maximum 2) had an assigned parking space in the community.

Review №37

2018-01-30 02:09:36

Last week we viewed, applied and was approved for an apt the same day. We applied the same day to get the amazing move in specials. So we have chosen our apt, been approved, transferred our utilities and mail to the new address as well as got insurance on the new apt. We also turned down several other offers for apts because we had put our deposit and everything was set. Yesterday the leasing agent calls to tell me they made a mistake and the apt we chose would not be ready until 10 days after our lease was up. After some discussion she assured me they would fix this. Today they told me that the problem was solved and they had another apt for us. We agreed to take that one and everything was set once again. Now she has called me back with more apologies about this new apartment not being ready either. So now less than 2 weeks before our agreed upon move date my family has no place to go and this is not okay. We did everything we were supposed to do to secure our apt and none of this is our fault. But now we are SOL because of the mistakes of the people at that property. Im so disgusted and distraught. I had other options. Good ones but I thought I had a home. And now I dont and my family is in danger of being homeless in less than 2 weeks because of them.

Review №38

2019-10-01 01:38:14

Worst place I have ever lived. Management is completely unwilling to assist tenants with issues. We submitted several noise complaints that remained unresolved to the day we broke our lease to finally get out. Parking is a nightmare. Rules are loosely followed or completely ignored here. Stay far, far away. There are much better managed and maintained apartments in Rancho Santa Margarita, go to one of them.

Review №39

2019-08-02 11:42:38

I walked a few apartments more than once, visited multiple times before we even put a deposit down & Tyler was great every single time! He answered any and all questions we had while being absolutely delightful to work with.We just moved in yesterday but we couldnt be happier with the office staff!

Review №40

2019-07-23 17:02:09

I would give zero stars if possible. If you’re looking for a $2400 a month crack den where the sinks clog weekly and the ac doesn’t work, then you’re home. Also, be prepared for them to steal your money when you move out. The security deposit is apparently theirs so it’s more an additional non-refundable additional payment. And they’ll just walk in your apartment unannounced so lock up your valuables. So if this sounds like a great situation to you, then Avila apartments is your next home!!!!

Review №41

2019-07-18 23:16:31

Moving from a townhouse to apartment was a hard pill to swallow but I must say the Avila apartments have made this experience that much easier. Clean, quiet, great staff. We just resigned a 12 month lease.

Review №42

2019-02-21 16:36:37

Avila at RSM is a fantastic, clean, quiet, and safe community! I would visit my friends from time to time, coming from Fontana, and I fell in love with this place, so much so, I moved to RSM (and I work in DTLA) and it was definitely worth it. Leasing office staff are always willing to help and listen, the maintenance crew are always upbeat and do superb work. Definitely recommend to everyone!

Review №43

2014-05-27 19:59:38

Love our apartment.Parking used to be good, but the new management company has not been keeping up with garage checks, so by 6pm, parking is a nightmare. There are no available extra carports or garages to rent out either. Ive called about it three times and to no avail.

Review №44

2018-12-13 17:05:10

We just recently renewed our lease. Apartments are clean, and amenities are great! Access to samlarc parks and the bbq area is a plus. Considering that we moved from townhouses to apartments the Avila’s have made our move that much easier!

Review №45

2019-09-24 07:54:44

I lived here for 5 years and got really sick but wasn’t sure why it kept recurring. Then we had downstairs neighbors that had just moved in and a month in they kept getting really sick. They found black mold in the apartment! They told us about it and apparently that’s what was making us sick. They requested from management to get it fixed but never happened so they had no choice to move out. We couldn’t break our lease for another 5 or 6 months but we when it was time, we were out of there!

Review №46

2017-11-25 05:35:09

Updated:This review is based on my moved-in 3-days experience. As a new tenant, it is Avila’s responsibility to make sure that before the new tenant moves in, everything should be ready and satisfactory, but for my case it was a total mess and unsatisfactory. I was quoted/promised an A2 805 sq. ft. with fireplace fully remodeled/upgraded “exactly” the same as the one I toured but turnout no fireplace & not exactly the same. I wanted in the first floor but found out during my first day moved-in the 1st floor didn’t have a fireplace but of course the leasing office didn’t tell me that during the application process. The asst. manager did say it was the leasing associate’s mistake for giving me wrong information, which by the way no longer working at Avila. I am not even sure how many sq. ft. my unit is now since all the floorplan I’ve seen in the website for A2 is 805 sq. ft. with fireplace. When I signed the lease, it didn’t list the sq. ft. and I did ask the asst. manager and said still an A2 805 sq. ft. but I wondered why the floorplan I am in now it doesn’t show that from their website.Not all were the same from what I saw during my tour quoted as “exactly” the same, again I’m basing from what I saw. On top of all the miscommunication and mistakes with the floorplan, the hassles I had to go through and stress on my first day moved-in, basically three days. It was just terrible and disappointing. Leaked in the bedroom, not proper cleaned up in the bathroom, wrong toilet cover tank, molds in the shower sliding door, dirty bath tub drain with still hair in it from the previous tenant, old & rusty dryer, leaked under the sink, cob webs everywhere and since they have to find the leaked they had to open the wall, so I had a big hole, exposed wall insulation in my bedroom. I had to sleep in the living room for 3 nights. It was just too dusty everywhere because of the hole and I can keep going, again I am basing this based from what I saw during my tour “quoted/promised” as “exactly” the same. I understand it was the leasing associate’s mistake but this all happened during my move-in. The leasing office management did fix all my issues/concerns that were fixable (except the floorplan), which by the way it is Avila’s responsibility to fix it but my move-in excitement, experience was ruined turned into very stressful 3 days.I am sure Avila is a great apartment to live but my review is based on my 3-day moved in experience. One thing that met my expectation, during all the hassles I had to go through was the maintenance, David has been a great maintenance guy and understood my frustration, I can give him 10 of this 👍 but other than that the leasing office 👎, because they put me into emotionally and stressful state of mind during the 3-days living at Avila that could have been avoided before my move-in date.

Review №47

2022-06-23 00:01:07

I have lived here for 5 years now and the leasing staff has always been super helpful. I have had a couple leaks in the past and the maintenance team always responds very quickly and efficiently.

Review №48

2023-01-02 16:35:23

Overall the experience is positive. The location is nice, the facilities are well maintained and taken care of. The staff is helpful - so it’s proved to be a good place to stay for me and my family. Thank you!

Review №49

2018-07-23 22:10:44

I love that I found a place for myself and my dogs. The apartments are spacious and the upgraded appliances were nice. My only frustration would be with the leasing office follow through on returning phone calls other than that I love living here.

Review №50

2018-08-22 16:45:46

I have now lived here for ~6 months and excluding minor maintenance issues, I have enjoyed living at this complex. All maintenance issues were resolved within 24 hours, which worked for me. I find this complex much quieter than The Park at Irvine Spectrum.

Review №51

2020-09-06 05:08:33

Office staff is highly professional, grounds are always beautifully maintained!

Review №52

2018-09-26 20:40:30

Staff are extremely lazy and couldnt be bothered to deal with many issues... Phones go down so youre not able to call in and Report any issues in your own apartment. not really sure what these people are trying to do here but housing is in such demand that even a shity renter like this can get away with it.if I could give any advice to the business owner of this complex it would be to change your staff as soon as possible as to not increase the negative image that has been built

Review №53

2015-12-15 00:45:50

If you need to find out if a package had been delivery to you, do not call the leasing office because the personal could put you on hold forever. Do not try to call them back because they will answer rudely and denied that you were on hold for a long time, and also make fun of tenants.Better go straight to the office.

Review №54

2018-04-27 03:55:09

Been here a month. So far everything has been going well. Residents and staff have all been friendly. The grounds are well kept. Great location for families. Lots of trails and parks around town.

Review №55

2022-06-09 02:44:15

I toured with Christina, great place, very clean and friendly staff that was there. Christina was very professional and answered all my questions. Still considering moving to Orange County, if everything works out I’ll move here for sure!

Review №56

2022-06-10 02:15:12

I called into schedule a tour and was helped by Tatiana, she was very nice and professional. I toured with Alyssa, she was also great. beautiful property

Review №57

2018-06-30 00:49:00

Maintenance guys dont do their jobs right or take several weeks to fix simple things. The office staff quality not so great they dont seem to have it all together. I lived at Villa La Paz and even they had better service

Review №58

2024-06-12 17:14:01

Home to enjoying the restful and relaxing environment.

Review №59

2022-04-11 04:39:07

These kids, one of which lives in Avila, tagged a trash can with a rattle can outside of our apartment. We yelled at them to leave. They came back the next night and chucked eggs at our window. Woke up my newborn. Cool place to live.

Review №60

2018-07-10 20:48:16

I really wish it were possible to provide a 0 star or even a negative star value. This place is beyond horrible.I lived here for almost one year but the experience was horrible. The office staff is no help with resolving any issues.The parking here is a joke. Be prepared to never find a place to park, and good luck having guests over and finding them a place to park.I could go on and on about how we were left in a 100 DEGREE apartment when there was a heat wave of 112 at for 4 days without air conditioning, because they unwilling to fix it because they have to order the part. They dont want to bring someone from outside to fix it, they wouldnt allow me to bring someone in to fix it. When I talked to JENNY she nicely told me love it or get out you have to wait until part get ordered and already told you what is going on and you have to leave the office now. By the way, she was very condescending when speaking towards me, it was super rude, especially since she didnt have that attitude to the white woman she spoke to before me. This may just be an assumption, but it seemed like she doesnt like foreign people.I dont know how you dont have any compassion to another person, Id love to ask JENNY did you ever live in 100 Degree home? Did you ever wear other people shoes?This apartment complex is owned by GREYSTAR. I have called them countless times, and they have never called me back, or ever contacted me.Do yourself a favor, avoid the headache, frustration and indecency, and go somewhere else. DO NOT MOVE HERE!

Review №61

2019-07-08 14:59:12

Excelente attention, beautiful community. Great area. They always resolved all my questions and problems. Installations are clean and modern. Lease office is always pending of you.

Review №62

2023-09-17 22:00:42

Clean, quiet, lots of amenities. Everyone we have met has been nice and helpful

Review №63

2021-11-19 04:41:28

I like the new company that collects trash. The tanks are always in their places and everything is clean. This company is much better than the previous one.

Review №64

2023-10-01 17:17:33

Outstanding and Friendly Service by All of AVILA Staff....Especially Jojo and Tatiana!!AVILA is the BEST place to live in RSM...Classy, Cozy and Cool!!😁💕

Review №65

2018-12-05 17:46:57

Typically I dont leave negative reviews but since this place cant take 5 mins out of their day to come change out the air filter in my apartment after 5 days i think theyve earned it. Even after going in a second time you would think they would have the common sense to get it handled that day but nope. Most apartments will changed out the air filters on a 30 or 60 day schedule but not them, never once did they offer it. Ive have other issues with trash and spills down the stairs and sidewalks too, eventually if you conplain they will come pressure wash but be ready for the maintance guy to 1. Spray water all over your patio or 2. Spray water under your door into your apartment, just ask my 1st floor neighbor. I could write a list but ill stop there. Also lets see how long management will leave this random chair sitting here before they pick it up.**update took them 1 month to get the filter changed after complaining more than 6 times it finally gor done***

Review №66

2021-06-13 03:01:21

Beautiful apartment with great amenities and a great complex/location! The pricing is extremely fair and everything inside the apartment has been updated!

Review №67

2022-06-10 02:10:50

Walked in and was helped by Tatiana, she was very sweet and helpful. She answered all of my questions, great customer service!!

Review №68

2024-05-31 21:03:32

Love living here unfortunately some people can’t bind by the rules and not smoke by the building but aside from that I’m pretty much content.

Review №69

2023-05-30 05:47:06

So delicious food I like it so much and so nice to please. nice music

Review №70

2022-06-08 22:53:52

I toured with Alyssa and she was very helpful. Beautiful property.

Review №71

2019-08-01 14:32:00

Only here a week so far but already impressed with the staff and the overall feel of the community. Location is perfect too!

Review №72

2019-05-04 05:01:04

I placed a service call for after business hours, soon after I called Juan came and provided very good service, Very professional and friendly gentleman.I live here for a year and very happy with the services

Review №73

2019-08-24 17:31:03

Avila is so beautiful complex and and very safe, have a friendly and helpfully staffs, I’m so happy to live in avila and very love that. Thank you Avila 😊

Review №74

2018-06-22 17:19:52

Great knook in rsm. Has great amenities and parks that are walking distance. Very family oriented!

Review №75

2022-01-19 06:20:37

We absolutely love living here. Best decision we made to live here.

Review №76

2017-12-14 18:21:48

All positive vibes is what you get while living at Avila I dont regret a thing

Review №77

2022-06-17 18:04:33

Clean and Friendly. Maintenance is always on time when needed

Review №78

2019-03-29 06:14:28

Everything was fine until I no longer became a resident

Review №79

2018-07-09 18:39:00

All grass or cement with seating and shade. Picnic tables

Review №80

2016-01-26 15:14:22

Nice to send to friends

Review №81

2020-07-10 02:42:05

Beautiful place ❤️

Review №82

2022-04-25 06:41:34

Volleyball

Review №83

2021-05-09 18:14:02

It is a very well organized, clean, harmonious place with green spaces. The apartments have the right spaces so you can live with your family. There are also many shops around that make your stay easy!

Review №84

2022-07-12 14:46:53

My first place where I lived very good