Presentation on Map Reviews Nearby

Avalon West Hollywood in Los Angeles

4.4 (152) 7316 Santa Monica Blvd, West Hollywood, CA 90046, United States

Categories

Apartment rental agency
Apartment building
Apartment complex
Townhouse complex

Location on the map

Los Angeles, Los Angeles County, California, US

Phone: +1 323-238-8305
Site: https://avaloncommunities.co...

Opening hours

Monday:Closed
Tuesday:9:30 AM–6:30 PM
Wednesday:9:30 AM–6:30 PM
Thursday:9:30 AM–6:30 PM
Friday:8:30 AM–5:30 PM
Saturday:8:30 AM–5:30 PM
Sunday:8:30 AM–5:30 PM

Edit info

Total reviews rating 4.4

152 Reviews for Avalon West Hollywood 2024:

Review №1

2024-04-08 22:54:32

Certainly, here’s your updated review with the addition about Rosie:I am eager to share my experience living in the Avalon complex, which has become not just a place of residence for us but a true home. Our family values quality and comfort, and here we found exactly what we were looking for.I particularly want to highlight the gym, equipped with modern equipment that allows maintaining physical fitness without the need to leave the complex. This significantly saves time and makes the training process as comfortable and accessible as possible.The pool deserves special words of gratitude. We spend a lot of time there with the family, enjoying quality rest and the opportunity to take a break from the daily hustle. The water is always clean, and the area around the pool is well-maintained and inviting for a pleasant time.I must also mention Rosie, the manager, who was incredibly kind and always there to assist me whenever I sought help. Her friendliness and efficiency have made a significant difference in our living experience.I can confidently recommend Avalon to friends and acquaintances searching for the ideal living space. Here, you will find not only comfort and security but also a friendly community.

Review №2

2024-06-28 14:00:48

Avalon West Hollywood is not recommended. Multiple armed break-ins, a murder, frequent unhoused intrusions, and human feces found multiple times in the stairwells. Elevators often broken, fire alarms constant. Dishonest lease renewal tactics. Package theft, broken garage doors, car vandalism and disrespectful AirBnB guests. Only positives: friendly maintenance, clean gym.

Review №3

2024-02-15 00:49:11

I had a wonderful experience moving into Avalon West Hollywood! Special shout out to Rosa Moreno (Rosie) from the management team who was super helpful throughout. I had a complicated situation with my lease that required a lot of back and forth. Rosie was incredibly patient and accommodating the entire time. Add to that, shes super approachable -- I really appreciate that I can come to her about anything. And she always handles any questions or concerns I have immediately. Thanks so much Rosie!!!

Review №4

2024-05-02 22:12:35

I moved to Avalon West Hollywood in April 2024 from Avalon Riverview in New York City. As someone who has been with Avalon for over a decade, and mostly happy with them, Avalon West Hollywood far exceeded my expectations. From Day 1, Rosie Moreno provided the best move-in experience, from the orientation in the community and to personally putting in maintenance orders for my apartment. She attends to all my inquiries with care. Almost all of my requests have been resolved within a day. Another shoutout goes to Leo Najaryan, on a couple of occasions he went out of his way to resolve my requests in expeditious manner. What an amazing office team!A few words on the maintenance team. In my opinion, they are the real heroes. Eden Alcaraz and Eduardo Lopez made my apartment a priority and resolved all my maintenance requests flawlessly. My apartment is fully functioning and I have a piece of mind thanks to them. Would definitely recommend moving into this community.

Review №5

2024-02-17 00:46:43

Living at Avalon for 3+ years and it’s been a great experience. the leasing team has been very helpful, especially Rosie!! She has gone above and beyond to resolve any resident issues / concerns. Truly the best!!

Review №6

2023-12-09 20:46:08

Living at Avalon West Hollywood for the last four years has been an incredible experience. The location is great, and the building is a real luxury. What stands out most is the top-notch amenities and the sense of community here.But the real star of Avalon is Romeo Singh, the property manager. He’s not just good at his job; he’s amazing. Super responsive, and always there when you need him. He runs the place so well, making sure everything is top-notch. It’s his leadership that really makes Avalon feel special. Big thanks to Romeo for making my experience at Avalon so memorable!In short, Avalon West Hollywood isn’t just a place to live; it’s a place that feels like home, thanks to the people who run it. Definitely a top recommendation for anyone looking for a place in the area.

Review №7

2024-02-10 22:31:35

Ever since the unhoused encampment on Poinsettia has grown, crime in the area has gotten increasingly bad, and the building has been awful at communicating this to us. There was an armed robbery + a break-in on the ground level floor on the poinsettia side. there was also a shooting at 4 AM about a month later. and most recently, a break in ON my floor. Word is someone from the unhoused encampment has gained access to our key fobs and the building is not able to revoke access. They’ve made no steps to change the locks. And now this morning, someone started a fire in the stairwell. Whenever I’ve tried to contact building safety or management - my requests go unanswered.There have also been countless times where fire alarms have gone off in the middle of the night because people get into the building and smoke in the stairwells. I’ve evacuated and stood in the lobby, waiting for direction from the building and often times no one shows up. it falls on the residents to figure out if we need to call the cops/fire department or not. I have tried calling the safety line and no one answers.Before I moved into my unit, there was a leak and they told me it would be fixed beforehand. it wasn’t. It continued to leak for an entire year and was never resolved. I put in countless requests, spoke with management face-to-face, spoke with maintenance, filled out surveys, sent emails, called, etc. and the issue was never resolved and little communication was ever had. The windows continue to leak for the entire year, even flooding my floor and ruining my carpet.as of 2/10/24: my apartment has flooded again and my lease just officially ended. they offered me a $150 gift card for the damages…. keep in mind there’s been mold in the apartment for a year.The building sent out surveys to ask how you’re enjoying your time - I would fill them out and ask to speak to someone and never once received an answer. So what’s the point?I’ve never left a review in my life, but feel others should know this information. While the actual apartment units and amenities are beautiful, the lack of safety and communication from management is unacceptable.

Review №8

2024-02-12 04:52:14

This is a beautiful building that unfortunately has poor management and poor security. My husband and I have lived here over six years but recently security has gone downhill. I have had around 5-10 packages stolen inside the building and they won’t do anything about it. Why are there security cameras then? It’s a free for all with packages and residents know it so they just take whatever and no one cares. It is also basically impossible to contact anyone that works here. You have to use an app but it won’t even let me log in. And whenever there is a security issue you can only call a third party number and they won’t do anything about it. We have made a lot of noise complaints because our upstairs neighborspends entire days singing and playing the piano very loudly from 8am to midnight sometimes and Avalon won’t do anytjing about it. Anyone can basically get in because security is never around and there have been break ins recently. This doesn’t feel like a luxury building anymore and I am extremely disappointed in how it is being managed. They have put as much distance between residents and management as possible so it is basically impossible to talk to anybody so maybe yhis message will help?

Review №9

2024-04-10 01:51:03

ROSIE MORENO IS AN ABSOLUTE GEM OF A HUMAN. FIRSTLY, SHE IS INCREDIBLY PROFESSIONAL WITH REGARDS TO HER MANNERISMS, ARTICULATION AND OVERALL KNOWLEDGE OF THE PROPERTY. She deserves unlimited stars for how prompt of a responder she is to any issues present within the property. Frankly, shes the only one who actually responds, is knowledgable and super intelligent with her feedback. She is an asset to the community property and deserves all of the recognition and more!

Review №10

2024-04-11 02:50:45

Just making an update to my previous review(s), Rosie has been awesome! She’s attentive, personable and addresses all of your concerns to the best of her ability. I’d be remiss if I didn’t mention Victoria in housekeeping and Adrian who holds down our maintenance issues. They are the best and deserve recognition. Is the building perfect? Absolutely not. However, happy that they are here providing tenants with great customer service and a friendly smile!

Review №11

2024-02-11 00:35:18

Disheartening Experience: Lost Packages and Security ConcernsRecently, I encountered a series of distressing incidents involving lost packages within my residential building. Despite paying a monthly rent of approximately $5000, regrettably, the management has failed to provide a secure place for my packages.On two separate occasions, parcels sent via FedEx vanished from the designated delivery area, prompting me to raise the issue with both FedEx and the building management.The first incident occurred on November 24, 2023, when a package failed to materialize despite my attempts to retrieve it. Initially, I suspected potential mishandling by the courier, but my concerns deepened when a similar incident occurred on February 6th, 2024. Upon consulting with the building management, I was informed that the packages had been stolen, which deeply troubled me.Despite refraining from lodging complaints against the building during previous instances of trespassing by homeless individuals and other security concerns, such as individuals sleeping in corridors and hiding in parking garages, the issue of multiple theft incidents affecting residents mail properties remains unresolved.Moreover, the assurance of a secure environment played a significant role in my decision to choose this building as my residence. Discovering stolen packages within the premises was distressing, particularly considering the lack of a proactive resolution from the building management. Their response, limited to verbal expressions of regret and personal anecdotes, falls short of satisfactory.This level of customer service is unacceptable and does not align with the expectations associated with a residence that emphasizes security. The absence of a tangible solution or proactive effort to address the situation is concerning. As someone who placed trust in the buildings security measures, the handling of lost packages is disappointing.I strongly encourage potential residents to carefully evaluate the buildings security claims against the actual measures in place, especially in light of my unfortunate experiences with lost packages. My hope is that this feedback serves as a warning for both the management and prospective residents, prompting a reassessment of the security protocols within the building.

Review №12

2024-01-12 15:44:54

The worst housing Ive ever lived in. Cant wait to move out.1) Constant noise in the mornings from the neighboring building - loading/unloading there.If Avalons staff cared even a little about the comfort of their residents, they would have arranged with Quixote to start making noise later, not at 5 in the morning.2) The alarm screams once a week consistently. Naturally, this happens at night or early in the morning. It lasts about 20-30 minutes, be prepared.3) We have a patio route and the cleaners blow trash right into our house. The administration doesnt care about it, we wrote to them.4) In the evenings, something is pouring from above into my patio. I dont know what it is, but its insanely annoying.In conclusion: I pay $3,800 for a one-bedroom and live in a nightmare. Think twice before moving in.

Review №13

2023-09-02 01:56:36

I have been residing at the Avalon for over two years and have had a really awesome experience. Romeo Singh from the leasing office is absolutely AMAZING! He is always super attentive and sweet!He goes above and beyond to be helpful in any/every possible way he can. Maggie is also super sweet and very helpful. My experiences with the maintenance staff have also been great. Adrian n Brent are always quick to respond. my first few months here I had some challenges but this team has really turned things around for me and I would definitely recommend living here to anyone that is looking for a contemporary modern apt with awesome amenities in WeHo.

Review №14

2024-01-17 19:53:34

Rosie and David from the leasing office are fantastic. I had to move in very quickly for a new job and they were very competent in the move in process. They went above and beyond to make sure I was accommodated and they did it with a good attitude.

Review №15

2024-03-13 22:12:38

Save yourself from this building and look somewhere else. The fire alarms genuinely go off at least once a week, but usually more (and typically when you’re asleep, cuz why not :))))). Out of the 5 elevators in the building, no more than 3 are ever functional at the same time. And the staff, specifically the manager, Omeyimi, couldn’t care less. My lease is up in a couple months and I can’t wait to gtfo. Thoughts and prayers if you choose this building as a home.

Review №16

2020-01-15 01:14:16

Michael and Nicole are exceptional at what they do here at Avalon. Ive encountered the two of them a couple of times, each time I received a warm welcome. Genuine southern hospitality is what it felt like. Michael and Nicole articulate themselves well with the residents, they are transparent with direction and assistance. Every resident that came in and out of the lobby today loved stopping by briefly to ask how they are doing. Just true feelings between resident and community consultant. I took the time to stop what I was doing just to inform possible renters that the Avalon in West Hollywood is the place to catch some upscale shut eye every night!

Review №17

2024-03-18 21:05:22

The staff are very welcoming and helpful. Especially Eduardo, the maintenance technician on staff who goes above and beyond his job description to ensure each tenants problem is resolved.

Review №18

2024-02-03 02:11:54

The customer service at Avalon WH is top notch, especially because of Rosa! She helped me with my application and made my move-in experience easy!

Review №19

2023-08-30 00:29:36

I have to say, living at Avalon is so far my best Apartment Complex living experience. The building is super nice located in a great area. I love the amenities and events the building is hosting. And the biggest bonus, which i never experienced so far is how AMAZING the staff/managers are. Always super helpful and supporting.I finally truly feel home❤️🙏

Review №20

2019-05-30 18:27:05

I pre-leased at the Avalon West Hollywood before it opened in the early spring of 2017. Ive attached a photo of the early days (day 1) of the Avalon WeHo. Since day one I have had nothing but positive interactions with the staff here. Theyve done a great job managing a very large complex as well as the associated growing pains. Ill be moving on in June when my lease expires but it has been a wonderful two years here. The property is centrally situated about two miles from the WeHo Nightspots complete with the Pick-up - a Trolley that runs on the weekends. Walk to Runyon, a huge park behind the building, close to Melrose, all around a great location.Ive got to do a shout out to the current staff Sahar and Julieth. Two all-stars. Matt C. one of the original employees here was promoted and now has his own property but he too was awesome. Avalon seems to pride themselves in hiring very responsive customer obsessed employees. The property itself could be coined in-city resort living. All made possible by a very responsive team. Ill miss the Avalon WeHo and all it has to offer. Thanks for a great two years!

Review №21

2023-09-26 22:08:02

Love the location, beautiful amenities, and everyone in the leasing office has been great (Romeo, Rosie, Maggie). On top of that, Avalon periodically throws special events for residents, which are really fun and a great way to meet people. Cant wait for more--keep them up!

Review №22

2023-11-09 01:07:42

Love this apartment complex and its amenities!Rosa has been so great us and incredibly effective and accommodating.Maggie is also such a gem, very helpful, and so efficient with her time and way of work.Very content knowing they’re both apart of the managing team as they make living here such a breeze and are definitely both huge assets to the place.Brent from maintenance

Review №23

2023-07-08 02:23:22

The building is beautiful, safe, well maintained, and well priced. The area is wonderful and lively. The best thing about Avalon, though, is the leasing staff and how helpful and warm they are. I have always had my concerns resolved quickly and fully. Special shoutouts to Romeo and Maggie who have helped us a lot over the past 4+ months!Highly recommend!

Review №24

2023-05-06 16:00:29

I’ve had an overall very positive experience living here. The many amenities and modern design of the place are both great. There is definitely a community to be found amongst the residents here (you just have to look)! As for the staff, the standouts for me have been Joeanna, Romeo, Adrian, Brent and Maggie (who’s always there with a smile!)….she has helped me with issues and requests on numerous occasions (thanks, Maggie). 16 months here and counting. Love calling this place my home. And love the comedy and mixer events the building puts on for us!

Review №25

2023-08-29 21:13:52

I lived in Avalon WeHo for the past 2.5 years and absolutely loved it! The highlight of my living there though was definitely the assistance i received; whenever needed, from Romeo in the office!Ive lived in a lot of buildings over the years and can truly say that Romeo is the best property manager ive ever had. Every time I had any issues or needed assistance, he greeted me with a smile and truly did everything he could to rectify any situation. Even now, im no longer a resident and Romeo was instrumental in still going out of his way to help me with an urgent need for my new building!I only left this building because I had to move out of state, but would have loved to continue living there under Romeos management!

Review №26

2024-03-13 23:29:24

What makes living in this community so easy is the assistance of the staff. Eden Alcaraz From the maintenance team is always eager to help and assist you with your problems that requiere maintain teams support.

Review №27

2024-03-13 04:17:59

Richard in Maintenance absolutely SAVED the day!! He came over to my apartment late at night to fix an emergency issue. He was so sweet!

Review №28

2023-02-25 02:14:43

I recently had an urgent issue (that at the time seemed completely unsolvable) and I must say that Romeo was an absolute lifesaver!! He responded to my concerns with urgency and kindness, and I was blown away by his level of dedication and professionalism.When I contacted Romeo about the issue, he immediately took charge and reassured me (repeatedly as I had a mental breakdown) that he would do everything in his power to resolve the problem. He was incredibly responsive and kept me updated throughout the entire process, which really helped ease my anxiety.What really stood out to me was that Romeo made it his top priority to make sure the issue was resolved before he finished his shift. He went above and beyond to ensure that everything was resolved and talked me through each step he was taking.Overall, I can confidently say that Romeo is a fantastic supervisor and really cares about the tenants. His exceptional customer service, attention to detail, and willingness to help truly set him apart. I feel fortunate to have him as a resource here at Avalon West Hollywood, and Im confident that other tenants feel the same way.

Review №29

2019-01-18 20:13:54

Avalon WEHO is phenomenal! The amenities are amazing and it makes you feel like youre staying at a nice, hip hotel. The location is perfect, smack dab in the heart of WEHO. You can even walk to Runyon Canyon!I cannot say enough about the staff, especially Julieth Perez. Shes been such a help since our move and has continued to be an abundantly smiling resource. If there is anything we need, she responds immediately.

Review №30

2023-08-04 21:33:34

Ive been working with Romeo in the leasing office to cover a few concerns and have been very pleased with the level of service and care hes given with regard to my issues. Ive lived at the Avalon for almost 5 years and have seen my fair share of leasing office employees who pay very little mind to issues that have plagued many of my neighbours so it has been refreshing to be treated with the respect and attention that hes given. Some of the concerns he has helped me address include issues with neighbours where he has had to play the middle-man in addressing both partys concerns, which is never an easy ask given both parties will always feel like they are in the right. I do hope Avalon Bay celebrates and rewards their employees like Romeo because us tenants need more people like him to stick around!8/4/23: Updating my review to add some very concerning issues for future potential residents:- Package Theft: This was happening when I first moved in and is happening again. The leasing office is either not doing anything to keep this from happening or at the very least, is not communicating with the residents how they plan to combat this.- Homeless People Inside Building: The biggest of my concerns. Multiple times in the last 1.5 years Ive been in this current unit (I have lived in 2 others previously) I have encountered homeless people in the stairwell next to my unit which leads out to a street. You need a fob to enter it and there is another gate a floor above however the gate has an opening where anyone can slide their arm through to easily open and enter. I have been told by leasing to use other forms to enter/exit however this is not a valid resolution. TODAY especially, that is now the only way in and out of my section of the building because they are doing work on the bridge that connects to all the elevators. I happened upon another homeless person today while trying to get back to my unit. I called the security line because I felt unsafe and they told me they were unable to contact the buildings security to handle this. THIS IS NOT OK. Not only am I being told to just try to avoid the stairwell (which I cant do if there is an emergency like a fire) but when I do what they ask, which is to call security, I cant even get them to address the problem. I ended up running VERY quickly up the stairs in hopes I wouldnt encounter the person should they prove to be dangerous.- Lack of Proper Communication: We are asked to report questions/requests on an app and are no longer able to go to the leasing office w/o an appointment (they actually tell us not to knock on the door anymore). Ive been trying to be diligent about doing this however Ive found that when they close out tickets that havent been fully resolved saying that they have a vendor request out, a month+ later, we are none-the-wiser on if theyve even done anything or what the progress is. Not to say they havent placed external requests to fix the problems but the issue is that they do not communicate progress updates.TL;DR -- Ive lived in this building for 5 years and am very seriously considering either breaking my lease or at the very least, moving as soon as my current lease is up.

Review №31

2023-08-29 20:05:29

A Haven of Luxury, Community, and Fitness!Review:I am thrilled to share my positive experience living in the building I currently call home. This place truly deserves a shining review, especially for its exceptional pool, state-of-the-art gym, and the remarkable activities it offers for the community.Lets start with the pool – a hidden gem within this building. Impeccably maintained, it offers a serene oasis where I can escape the hustle and bustle of daily life. Whether I want to take a refreshing swim, bask in the sun on the comfortable loungers, or simply unwind by the waters edge, this pool is a tranquil retreat that adds a touch of luxury to my living experience.Speaking of luxury, the gym in this building is an absolute game-changer. Equipped with top-notch equipment, it caters to fitness enthusiasts of all levels. From cardio machines to free weights and everything in between, this gym has it all. The convenience of having a well-equipped fitness center just a few steps away from my front door has transformed my approach to wellness. Whether Im squeezing in a quick morning workout or indulging in a longer session, this gym ensures I can stay active and healthy with ease.What truly sets this building apart, however, is the array of amazing activities it offers for the community. The management team goes above and beyond to organize engaging events that foster a sense of camaraderie among residents. From meditation & reiki in the rooftop to lively game tournaments and themed parties, theres never a dull moment. These events have allowed me to meet my neighbors, form new friendships, and create meaningful connections within the community. Its truly heartwarming to be part of such a vibrant and inclusive environment.In summary, living in this building has been an absolute joy. The pool, gym, and community activities are exceptional, making it a haven of luxury, fitness, and camaraderie. I feel incredibly fortunate to call this place home, and I wholeheartedly recommend it to anyone seeking a vibrant and fulfilling living experience.

Review №32

2023-05-03 23:53:24

Couldnt be happier with my choice to live at Avalon West Hollywood. The management team has been fantastic.Special shout outs to Romeo in leasing and Adrian in maintenance! They both went out of their way to help me with two tricky issues I was having at one point. Its not easy to find people willing to go above and beyond and I really appreciate it!

Review №33

2023-07-14 14:25:04

Very unhelpful staff. Leaking freezer that they won’t replace. Got a rusty nail through my foot by the pool. Slip and fall risks go unattended (pooled water by the pool has lead to slippery moss growing). Elevators slow and often not working. Fire alarm goes off something close to weekly. Almost a really nice building. I can easily believe that it was a couple of years ago. Would recommend elsewhere now.

Review №34

2023-10-02 01:16:07

In the heart of Avalon West Hollywood, Dr. RocknRod Long has found himself amidst a community that can only be described as a haven of coolness. Its as if this place has managed to capture the essence of Los Angeles and distill it into mini-communities of camaraderie. And let me tell you, the residents here are nothing short of exceptional.The women of this community exude an unparalleled elegance and sophistication. They are the epitome of well-groomed, intelligent, and strikingly beautiful individuals. Its a rare and delightful combination that truly sets them apart.But dont think for a moment that the gentlemen here lag behind. Quite the contrary, in fact. This community boasts an impressive lineup of dapper, executive-type men that could easily give anyone a run for their money. Even our most confident visitor might find themselves humbled by the sheer competition in this distinguished crowd.One thing that strikes you immediately is the liberal atmosphere that permeates this place. By the poolside, youll find everyone dressed in effortlessly sexy attire, which adds to the overall appeal of this community. There are no restrictions on individual expression, and its a refreshing change of pace.Whats even more refreshing is the vibrant and active social scene that thrives here. Surprisingly, theres an absence of gossipy behavior; instead, what prevails is a genuine sense of camaraderie. Its a testament to the carefully curated selection process, ensuring that only the finest individuals are welcomed into this exclusive fold.The staff members deserve a special mention for their outstanding role in maintaining the order and spirit of the community. Their diligent screening process ensures that the harmony and high standards of Avalon West Hollywood are upheld.Now, lets talk location. Situated right in the heart of Los Angeles, on the cusp of West Hollywood, this community offers breathtaking views, superb freeway access, and an unbeatable central location. Nestled between two major production studios, its the perfect spot for those who want to be in the epicenter of Hollywoods action.In closing, what can we say? Its evident that Dr. RocknRod Long has discovered a gem in Avalon West Hollywood. And if I may borrow a Hollywood phrase, the best thing about this place? Well, its undoubtedly the incredible people who call it home. Cheers to the cream of the crop, the camaraderie, and the enchanting vibe of this remarkable community! 🌟

Review №35

2023-01-04 01:46:57

The Avalon West Hollywood Team is awesome. They are responsive and super helpful! Romeo in the leasing office was a standout. He was very patient and knowledgeable in answering all of our questions. He made himself available to us and gave us solutions to any problems we encountered! The staff is amazing here and made moving in here a no brainer decision!

Review №36

2023-09-11 13:24:56

Another reason I am happy at Avalon WeHo is the fun community events. Since I’ve lived here, there have been pool parties, yoga class, comedy show, and more!! It’s a great way to meet other people in apartment. Looking forward to the next event. Shoutout to the admin team!!!

Review №37

2023-07-14 20:30:58

Romeo, has been nothing but spectacular. He has helped me resolve every concern that I have thrown in his direction with Air BnBs, Noise concerns, and all billing questions. The community has significantly gotten better since he has started working here, and I hope he gets the proper recognition he deserves.

Review №38

2023-07-23 19:35:10

The current staff here is the best that Ive seen! Ive been living here since 2019 and this is the first time the staff has actually showed concern regarding my problems and has followed up with solutions. I have sat with Romeo several times about issues in the building and he took care of them all! Honestly, if Romeo wasnt a part of the team, I would be moving out right now.

Review №39

2021-07-14 18:29:33

This building is a gem. The apartments are modern and beautiful. Maintenance is hard-working and super responsive. Management goes out of their way to make sure the tenants are happy and taken care of. The amenities are next level; I’ve never seen a building gym and pool as great as ours. The location is perfect too, as the building is attached to a Trader Joes which is an enormous convenience. Management threw us a pool party last week which was so fun and on par with any hotel pool party I’ve been to. Toni and her team did a great job. I highly recommend this place!

Review №40

2023-06-16 17:28:27

Romeo and Coco are among the rare few that are capable of making you feel like family even when meeting for the first time. In a world that can often feel like doom and gloom, these two can really brighten your day with their warm demeanors and genuine compassion. Any issues I’ve encountered have been dealt with professionalism, kindness, and urgency when working with both Romeo and Coco. I’m grateful for having the pleasure of being able to interact with such beautiful souls!

Review №41

2022-06-21 18:29:01

I want to give a shoutout to Chris on the maintenance team. He has done an exceptional job every time Ive requested. Professional, quick, and thorough he always ensures the job is complete and that you are satisfied with his work.He has made my stay at Avalon very welcoming and I just wish I wouldve had someone at my old apartment like him.Great hire and a very hardworking, pleasant guy.Just wanted to again thank Brent and the team. They are a big reason why Im renewing. These guys are the best

Review №42

2023-03-04 22:28:48

Living at Avalon West Hollywood is the absolute best!!Its not just the high quality facilities or the the wonderful/friendly staff, but its the only place ive ever lived where the sense of community among the residents is real! I have met so many people by going to the organized events and also just conversations in the elevator! Avalon West Hollywood is a network you want to be a part of. I hope I continue living here for many years!

Review №43

2023-02-28 20:38:15

Weve been living at this building for 3 years now and have nothing but wonderful things to say about the management and maintenance teams. When we had an issue with a neighboring unit, Romeo Singh the Sales and Service Supervisor, went above and beyond our expectations and did everything in his power to help.This issue was really hard on us and we were super frustrated, but Romeos calm and helpful demeanor set things right. He explained what had to be done and got the right people involved when appropriate. Romeo is truly a class act in professionalism but his cheerful, positive attitude make him a super star.You wont want to ever move out of this building, so heres my suggestion: rent hikes can be steep, so dont choose a unit at the very tippy-top of your budget. Plan ahead for the rent increases so that you can continue to enjoy your wonderful apartment in a top-notch location with absolutely wonderful walkability and convenience. Having a Trader Joes, Smart and Final, and Target within walking distance almost brings a tear to my eye.There are also 2 super close parks, one that has a farmers market every week. And NOTHING beats having a Club Pilates below the complex. The ability to hop down every day for class and not worry about parking is life changing. It really is the best, highly recommend living here.

Review №44

2022-09-24 18:59:43

I have been living in this apartment for 2+ years and has been one the best apartments that I have ever lived in. From great and caring front desk to extremely resourceful service team, everything has been great.Today Romeo Singh from building management planned a breathwork ceremony with Vanessa Viola at the rooftop which was well received by the building tenants. This was the first spiritual event that took place in the building during my time and I hope we continue to see more of these types events in the future. Thank you Avalon West Hollywood!!

Review №45

2024-06-23 03:46:19

Maintenance team are the best. Always quick and responsiveThanks!

Review №46

2023-10-31 23:47:47

I just want to give the review to Romeo. He is extremely helpful and always nice. I had a lot of issues but Romeo is always trying to help to resolve it on a professional way. Thank you

Review №47

2022-10-24 18:19:22

Best living experience in Los Angeles. Feels like living in paradise.I’ve been living at Avalon West Hollywood for almost a year now and couldn’t be happier. I find the building, management, and community to be extraordinary and I highly recommend this building to anyone who’d like to enjoy an elevated living experience that feels like staying at a luxury resort 365 days a year.First, the building. It is new, modern, smartly planned, beautifully designed and perfectly located. The great attention to details is noticed everywhere - from the marvelous lobby through the exquisite amenities and public spaces, to the beautiful apartments and the gorgeous landscape throughout the property. Even the parking garage is well thought of and feels good to park in.Some of the building’s many indulging amenities include an amazing 2 story gym, large pool and hot tub, specious cabanas, sun deck, huge lounges to hang out in and host events, beautiful rooftop, BBQ stations and firepits throughout the property, convenient conference rooms, fun playgrounds for kids, adults and pets and more and more…And then there’s also amazing establishments surrounding the building such as Trader Joe’s, Smart & Final, Wells Fargo, Target, Best Buy, great restaurants, coffeeshops and pubs, beautiful parks, sports centers, hiking tracks, and more.To conclude, this building has everything going for it and it feels like paradise. 10 out of 10.Second, the management. Wow. Ashley Esposito, the community manager, is absolutely the best. The experience that she provides to the residents is second to none. Any need, question or help that I have ever needed – she’s always been super attentive, quick, professional, kind and helpful. She sincerely cares about the residents’ wellbeing, safety and experience and devotes all efforts and thought necessary into orchestrating the community in a smart, sensitive and balanced way. It’s not easy to keep hundreds of residents satisfied at all times, especially when their expectations and standards are so high, but Ashley somehow is able to jungle it all successfully.Ashley and the extraordinary team that she has built and empowered around her, which includes the lovely Amanda Oliver (who’s a natural leader) and Nellie Molina (who’s smile can solve any issue), go above and beyond to not only quickly and efficiently resolve mundane day to day issues related to maintenance (shout-out to Brent Collier for his great work and team!) and operations but also to produce fun, entertaining and bonding public activities and events for the community such as pool parties, comedy and movie nights, mingling events with alcohol and snacks and more.. All of these events are carefully planned and meticulously executed by them with a lot of generosity, humor, fun and good vibes all around.To conclude, this management team is the best out there and I greatly appreciate and thankful for their sincere care and efforts to create for the Avalon community the best living experience possible. Thanks them, the residents feel taken care of and safe, and everybody gets to know each other, bond, network and have a lot of fun together. 10 out of 10.Third, the community. Somehow Avalon West Hollywood and its management team is able to draw to it good people from all walks of lives. With younger and older people, singles and families - it is truly a multi-cultural place where you would encounter a variety of people from very different backgrounds, countries, cultures, and histories. The neighbors tend to be very kind, authentic, open with each other and fun. We hang together by the pool a lot, have lunches and dinners together and become real friends. Whenever a neighbor leaves the building, it really saddens the other neighbors as we truly feel connected. To conclude, the community (residents) here is amazing and that makes the living experience here that much more meaningful, fun and enjoyable. 10 out of 10.To conclude, Avalon West Hollywood is an outstanding building with an extraordinary management team and community. Thank you Avalon!

Review №48

2023-10-13 01:20:41

Great location, amenities, finishes and atmosphere. Maggie from the leasing office cares and is super-professional. She helped me solve a difficult maintenance issue. Totally recommend Avalon Weho!!!

Review №49

2022-06-03 21:01:32

My partner and I have lived here for 2+ years and have been very happy. The current management team has been responsive, friendly, and available. The maintenance staff are incredible and prompt. We are currently saving to buy a home, but the motivation has been difficult because we like living here so much. I think we might be renters for the a couple more years...

Review №50

2022-05-28 16:33:34

Avalon has been a great community to love, hotel style amenities, and very kind, helpful staff! Been living here for almost a year now and it has been a pleasure.Staff like Adrian Crisanto make a real difference in the seevice and experience provided here.He/they make sure you get your service requests taken care of with high attention to detail and seamless! A team you can trust! 👏🏽👌🏽

Review №51

2022-09-17 18:20:28

We met Romeo Singh at Avalon Del Mar Station before he moved to Avalon West Hollywood. All we can say is, Avalon West Hollywood is lucky to get him. Hes extremely helpful and knowledgable. We needed to find and move into an apartment quickly and he facilitated our application process and gave us essential information about ways we could expedite acquiring wifi. Hes also LOADS of fun. He runs many social programs at Avalon Del Mar Station including a shuffleboard contest, of which he is apparently the victor just waiting for a challenger! His kind, helpful, and engaging personality made what would have been a hassle at best and a nightmare at worst and pleasurable experience. We are going to miss him dearly at Avalon Del Mar Station. Our loss is Avalon West Hollywoods gain.

Review №52

2020-01-08 22:20:05

I leased a apartment at Avalon West Hollywood some 8 months ago and recently relocated within the same building. Nicolle, Andrea and all her team at the leasing office were really great to deal with. I am from Australia and appreciate the very professional service that they offered. I would have no hesitation in anyone looking to lease at Avalon in West Hollywood. The building is excellent and the leasing team are really great to deal with.

Review №53

2023-10-02 21:59:56

Management put notice to tow my registered car from an EV spot I pay $220 extra per month for.Luckily I caught it as it could have been towed next day after receiving notice.Absolutely appalled by their record keeping. I’ve had this spot for a year.

Review №54

2017-05-01 22:18:25

Tony has always be so awesome to work with at Avalon Studio City and now that we are moving to Avalon West Hollywood we are so happy he has moved to this leasing office also. He has been so helpful to let us tour different units while we wait for ours to be finished in June. He also brought in cool paper furniture dimension scales so we could see how the furniture fits. Thanks Tony for always being so great to work with!

Review №55

2018-02-09 00:58:57

I moved into Avalon WeHo in December, and Ive been loving! Super nice stuff at the leasing office. Special thanks to Tony, who helped me with every step of my application, lease and adding roomates! hes one of the best community consultants Ive ever seen, always so patient, professional, knowledgeable and helpful!The building is brand new, and the amazing amenities makes me feel like living in a resort on a permanent spring break, and there are community event at the pool lounge every month to get to know your neighbors.I highly recommended Avalon West Hollywood!!

Review №56

2021-05-27 18:01:28

Ive lived here for over a year and I cant say enough good things about Chris and the maintenance team here. They are all very friendly, responsive and quick. Ive submitted a few repair requests and I always hear back from Chris immediately and often the work has taken place in the same day. When Chris arrives, he is always very professional and takes care of the work immediately. Im very grateful to be in a building that is so well taken care of. Thanks Chris!!!

Review №57

2017-05-21 20:21:55

My grandson moved into Avalon West Hollywood in mid-April. This followed a relocation to Los Angeles from Louisville KY. Matthew Crowe was our leasing representative and he assisted us with the entire process even though it was long distance. He was extremely helpful and responsive to our questions and made it easy for me and my grandson to have the apartment ready when he arrived in LA. My grandson is very happy with his apartment. It is new, well designed and comfortable. Matthew and all of the office staff as well as the maintenance person have been friendly and welcoming. Overall, a great experience. Thank you.

Review №58

2022-09-27 05:56:44

I’ll admit this is a tough review to write.People are great but building acoustic and sonic engineering are not.Truth be told — It’s a noisy building being situated on SM Blvd. Between the Trader Joe’s 6am loading time carts being wheeled across ungraded pavement and sirens throughout the day and night no one’s sleeping unless they’re “self medicating” themselves (quote was not paraphrased from fellow resident). Unfortunately, suffering from insomnia induced by noise anxiety, I had to move out after 4 months but the resident services manager Romeo made the process relatively easy and exhibited the utmost level of professionalism.In hindsight I probably should have not chosen a unit 4 stories up facing down to the Trader Joe’s loading dock. However, I also believe the leasing office should have disclosed that crucial “noisy” piece of info. Perhaps it was a mutual misstep.

Review №59

2021-03-19 04:43:18

Chris is an amazing tech! He was able to fix everything I needed and also took care of another issue I was having in my apt that I didnt put in a request for. My shower needed a new part and he was able to locate and install it the same day. Very nice to deal with and made sure to keep great communication! Thank you!!

Review №60

2020-02-29 20:44:54

Avalon West Hollywood is definitely one of the best properties Ive ever stayed in. Nicolle made our move in and move out very smooth with no problems, exceeding our expectations and provided excellent response and service when needed. The entire leasing office staff is very friendly and attentive and will make your West Hollywood experience one of the best. Will absolutely be coming back when looking to live in the area once again.

Review №61

2022-07-11 23:42:24

Brent! The best guy in my building! I call him the Super Service Guy!! He’s on time, polite, attentive, and always does a great job. Avalon should be happy they have you overseeing their maintenance…Thanks for all you do Brent!! Avalon West Hollywood!!!

Review №62

2021-03-17 19:41:31

Adey is one of the kindest people I’ve ran into during an apartment search— ever. He is thorough, communicates efficiently, and just so pleasant all around. Looking for that perfect place to live in itself is a little stressful, but he reassures you that he is doing everything he can to find a unit that best suits you. I have to also mention Stephanie, who graciously listens and is just so accommodating. Great job, Avalon West Hollywood.

Review №63

2024-03-08 05:25:25

The elevator doesnt work and the fire alarm goes off at least once a week. this place is very overrated

Review №64

2018-09-07 18:17:04

I’ve been a resident at the Avalon weho since September 2017 and I’ve loved it here since the first day I walked in for the tour. Everyone is so friendly and helpful in the leasing office. I always ask for Dominick, he’s always so upbeat and helpful from my service needs to printing out my emails for me. Me and my son Love love love it here!

Review №65

2021-03-23 16:58:21

I just moved into my apartment last week from Cleveland. Before even getting to LA, Adey was so attentive to me. He answered any questions I had, made sure my mattresses that were delivered early got put into my unit for when I arrived and was there to help out with anything else I needed. I was blown away from his kindness and professionalism. The move in process was super simple and I am very happy living here!

Review №66

2021-03-15 17:51:34

This place is truly amazing! The staff outdoes themselves and my roommates and I appreciate how kind and welcoming everyone in this community is. Elliot made our transition into our new home seamless and exciting! Great amenities are a plus- don’t hesitate making this your new home.

Review №67

2021-12-16 00:59:16

Avalon West Hollywood is the best of the best! From the friendly and incredibly helpful and responsive team of staff, to the beautiful grounds and amenities (pool, gym, rooftop and more), I wish I could give this place more than 5 stars. I have been so lucky to call this place home and am really going to miss it!!

Review №68

2017-03-18 16:41:19

These apartments are beautiful and brand new. Tony Yuan, the leasing agent was amazing in the process. He was so helpful, kind and knowledgeable. Unfortunately my move date did not work out with the apartment I originally applied for, due to delay in construction of the new building, however Tony refunded my deposit and more with out question. The management for this building is awesome and anyone that lives here will be lucky.

Review №69

2018-09-23 01:37:04

Beware of Avalon.Lived at the Avalon from late May 2017-May 2018.I would not recommend renting at the Avalon. There are many issues.Only get an apartment on the top floor, as the ceilings are paper thin, and you will hear every foot step of the tenants above you. For the most parts, tenants here are respectful, but pay mind to the fact that it is in West Hollywood, and frequently on the weekends there would be loud parties in the apartments with drinking, smoking off of balconies, etc, that was never really addressed.There was many instances of one, even two elevators being down at once. This caused major inconveniences to the tenants and was very frustrating. Because The Avalon is right in front of poinsettia park, there is a large homeless encampment across from the park along poinsettia pl, by OWN. There was many instances of fights, noise complaints, and drug deals happening due to this issue. For the amt of rent being paid, and location, I would expect something more secure and safe.Security was always difficult to reach, and was very slow. God forbid if anyone had a real emergency.We rented an apartment on the second floor facing inwards towards the pool. Every time it rained, a large amount of worms would crawl out of the soil, and be washed up onto our patio. Once the sunlight hit the worms, they would bond to the cement ground and become impossible to remove without a power washer. Eye sore. High cabinets that require a step stool in order to reach the top shelf.Deliveries here were also always a mess; particularly if you have a fresh delivery such as amazon fresh or a meal preparation service. Packages would often get stolen from the lobby, even after the Amazon lockers were implemented.There are some positives to The Avalon. The gym was never very crowded. The pool was nice and always has a crowd on the weekends and warmer days. The location is pretty central, being just off of La Brea and Santa Monica. The staff was usually always kind, not always quick to reply or helpful. Good water pressure that heated up quickly. Trader Joes being right outside of the lobby had to have been my favorite part of living at this location! So convenient and easy!

Review №70

2018-03-01 06:13:03

Besides being a beautifully designed building with great amenities, the service and admin staff are terrific! The Maintenance team is quick and effective! Every work order is handled almost the day immediately after requested and the work is always above and beyond our expectations. The leasing and admin staff are friendly, available and always willing to help! Simply an amazing place to live!

Review №71

2023-07-31 22:45:46

This review is for the maintenance team, in particular Adrian. Lived here 2+ years and they have always resolved my requests with promptness and positive attitude.

Review №72

2020-06-19 21:25:32

Chris in maintenance is absolutely amazing! He was very attentive and punctual with all of the service requests in our new apartment! He is definitely an asset to Avalon Weho! This place is great, wouldn’t want to live anywhere else in West Hollywood!

Review №73

2019-04-18 21:26:06

I live at the Avalon West Hollywood and I would be nothing without Sahar and Julieth! They are so helpful and professional in everything they do over at the Avalon. Every time I have a problem they make it disappear! Whoever their bosses are should give them a raise and a promotion because they’re wonderful and they deserve it!! I would highly recommend taking a tour of Avalon West Hollywood because it’s an amazing place to live with great lounge areas and offers a phenomenal view of the Hollywood sign from the roof. Check it out!

Review №74

2018-09-08 17:21:37

This was the best moving experience ever. Dominick and Julieth were extremely quick, responsive, helpful and quintessentially happy to help with any of my needs and requests. After my experience with the Avalon and the leasing team here I highly recommend this apartment complex to anyone who is looking for a gorgeous place to live in west hollywood.

Review №75

2018-05-18 04:24:46

We moved in last summer and I am really sad that I have to write this review.Avalon West Hollywood has been the worst building I have ever lived in. While the building itself is a beautiful design, it is an absolute operational disaster.First of all, the elevators break down almost every day for the past 9 months. so if you live in a high floor, youre screwed, or if you have to access your car, youre screwed. Corporate avalon sent a heartfelt email to all residents outlining how they are taking all necessary measures to fix this situation but we never see any results. There have been numerous occasions when the elevators broke down and people were stuck in them for a while until someone was able to let them out.Secondly, the alarms of the building will go off, again almost every day, at ridiculous hours. So you may be woken up by the alarms at 7am, or you may be working from home and have the alarms go off during the day, or have the alarms go off at night. For a place that is marketed as great for those working from home it is certainly not the right choice.Thirdly, the response we are getting from management is an absolute joke. We are getting emails about how they will address and fix all these issues, but 9 months later we are at the same exact situation. Moreover, even if you try and call the property during the day (if for example the power goes off and youre wondering what the heck is wrong), nobody will pick up the phone or give a damn about how the buildings issues have affected your life. Specifically, the community manager, Gardenia, has been completely removed from all those conversations - when we reached out to her to address our issues she just dismissed us and run off. Matt is probably the only one who has taken on listening to resident complaints, but clearly he does not have any support from corporate Avalon.Finally, the building has a huge homeless encampment behind it. There have been multiple incidents where cars have been broken into, residents have been harassed / threatened and even cases where people from the encampment were trying to access resident units while under the influence. While Avalon cannot potentially control the encampment itself, the level of security provided in the building is incredibly poor.

Review №76

2021-10-07 03:14:22

Ive lived here almost a year and have had a few small issues that required maintenance. The response time, service and professionalism has always been 5-star. Thank you, Ryan for also being fun to talk to while you quickly fixed my dishwasher today!

Review №77

2021-06-19 21:54:53

Excellent Eliot!! Very professional and kind !!I am transferring from AvA Hollywood which is lots of paper works - little annoying but Eliot made us easier and within24 hour he finished all the paper works and got approved for us. So next week we gonna move into Avalon West Hollywood!!This is our 2nd time Avalon community living with my husband & 4th time living in Avalon community for my self because This community always make us home and give residents great option even if we don’t like certain home we can transfer or 30days guarantee satisfaction program and so on. Big comapny with professional excellent crews/ employees like Eliot !!Thank you so much Eliot and Stephanieand God bless u!!

Review №78

2021-02-11 04:12:53

My husband and I moved here during the pandemic which at times is frustrating because we cant use all amenities. However, the new management team has tried to accommodate and let us utilise the common space as much as we can (following cdc guidelines) as well as implementing better package delivery systems and just an overall improvement in communication. The one team that has never failed us even before new management is the maintenance team. A special shout out to Chris who has been so prompt and efficient with any work we need in the unit (nothing more frustrating than waiting ages for something to be fixed!). Thank you so much and please dont ever leave!!!

Review №79

2019-03-11 19:35:19

Dom is amazing!! So nice and always helpful! Ever since I’ve been staying at the Avalon West Hollywood Dom has been super reliable and generous with his time and rescources as an employee here! I can always count on him to take care of anything I need in no time and with a great attitude (: Love him!

Review №80

2018-11-29 00:23:55

I will leave the previous review I made up so you can see the good things I experiences when I applied and initially moved in. Tony, Matt and the personnel that existed at the property at that time are great. The only person left her is Matt. He is still great but that is where the greatness stops, when it comes to personnel that currently work here. In regards to all of the issues other people have mentioned (thin walls, hear your neighbors above you constantly, dogs peeing in the hallway, elevators constantly down) etc are true. But that is not why I am downgrading this rating. Issues are expected with new buildings. It is how the management (aka the people who can actually make those decisions) handle it. Management (Sr. Community Manager and Portfolio Operations Manager) is completely lacking.I moved here in September 2017. Paid my rent (over $3k for a one bedroom) on time every time, no questions asked. Wanted to renew even. However, the problem came when I wanted to add my spouse as an occupant. Avalons policy is that everyone over 18 who lives in the apartment has to qualify to rent the apartment by themselves or an insane security deposit is assessed. Well, a spouse isnt a roommate. In the eyes of the military, a spouse is considered a dependent. In Avalons eyes, my spouse is considered a roommate. Why they would expect me to pay an additional $2.5k to my already paid $500 deposit is asinine. I have paid the rent alone, no problems. Why would I stop once my spouse moved in. Moreover, their definition of resident and spouse is problematic when it comes to the military clause. By Avalons definition, they could legally sue the spouse or charge the spouse to break the lease if I (we) were to get orders to PCS. That is illegal. By treating us like this, I will be sure to inform all bases that are located within the realm of an Avalon property and inform them this. They also lost a qualified tenant (from this property and any other in their portfolio) because of this asinine policy.Id recommend Avalon take a serious look at customer service and employing people who can critically think beyond policy, especially if the policy is illegal.*********PREVIOUS REVIEW**********Moving to LA (from Boston) will be my 7th move in 12 years. Although it doesnt get easier with practice, I am excited to call Avalon WeHo my home. Not being familiar with the area, I hired a realtor to show me around each neighborhood of LA. Was totally sold on the WeHo neighborhood. Then, I found out about Avalon WeHo. Pictures dont do it justice...this place is beautiful. It reminds me of a Las Vegas resort. Pool, hot tub, two story fitness center, and roof top deck are al fabulous. Staff has been ver helpful as well. Leasing an apartment clear across the country can be a stressful experience. These folks couldnt have made it any easier. I can also be a bit indecisive at times and they were very helpful/accomodating. Special shout out to Tony for putting up with me over the last few months as I prepared for my cross country move. Highly recommend!

Review №81

2019-03-01 01:53:31

Had an amazing experience looking at units with Dominick! He made sure to answer all of my roommate and my questions thoroughly, and followed up in a timely manner. I was extremely impressed with his knowledge, and look forward to finishing working together to move into my dream apartment!

Review №82

2022-08-11 02:15:12

Joeanna and entire Avalon team are very careful and kind. They always treated me with the greartest care and they smiling all the time. The place is also nice and cozy. Look forward to living here.

Review №83

2020-12-29 01:12:18

Shoutout to Cesar!! Ive never used my balcony since Ive lived here and its gotten a little dirty, but last week, Cesar with maintenance came by and cleaned my balcony back to pristine condition! I couldnt thank him enough! Avalons maintenance team always responds quickly and solves any problem I ever run into within a day.

Review №84

2018-11-15 01:39:35

Just moved to Avalon such a awesome community and the staff is great to work with.The finishing in the apartment is great compared to other comps in the area. The gym is also 2 levels not just a closet sized gym youd find in other communities. There is solid wifi everywhere even the roof top amenity which has amazing views.The community is always well lit at night theres a trader joes a wells fargo and there are a bunch of restaurants opening up downstairs, youll never have to leave.

Review №85

2020-12-10 20:42:44

I’m new to LA and this has been the first place I’ve settled down in...I couldn’t be any happier! The maintenance staff is beyond friendly and accommodating. Chris, specifically, has helped me out on multiple occasions and is so professional. Avalon is lucky to have him ☺️

Review №86

2017-12-02 01:17:10

I’ve lived here for a few months now and while there are many pros, they’re almost being outweighed by the cons. Nearly the whole time I’ve been living here so far, the elevators have been out of service in the main Lobby. The one other con this building has is how poor the floors/ceilings were constructed. I can literally trace every footstep from the neighbor above me and the music/tv playing from the neighbor below me. I understand I got really unlucky with the neighbor above me, who has an extremely heavy walk and chooses to weight lift in his apartment, but the ceilings shouldn’t be so thin that the plates clatter in the cabinets when the doors shut in the apartments above and below me. I can literally hear the conversations being had in the apartment upstairs. Especially for someone who works from home, this can really drive you crazy! This is an issue that I’ve heard a few other residents complain about too.As for the pros, this building really does have great amenities. They keep the building beautifully clean at all times, have on site security, a gorgeous rooftop, a friendly staff and a 2 story gym. I feel like I live at a resort! A resort with really thin ceilings, that is, lol.

Review №87

2017-05-27 15:59:42

This place is absolutely amazing. Great finishes, built very well, awesome layouts, great location, great prices compared to others I looked at. The view on the roof deck is incredible. Matthew was very nice and helpful in every way, I think I signed a lease within hours of seeing the place. The staff is super nice and accommodate to anything you need, unlike some other places Ive lived at. You truley get your bang for the buck. Highly recommended 👍👍👍

Review №88

2018-09-12 21:17:42

*READ BEFORE LEASING*Many of the positive reviews here are from residents incentivized as they move in. Notice they are rarely current or previous residents.Living at Avalon West Hollywood was by far the worst apartment living situation I have endured since living in LA. I have lived at two other apartment complexes in 6 years and never had any issues and never leave negative reviews.I do want to start by mentioning two exceptions. Matt in the leasing office and Josh in the maintenance department are fantastic and always went above and beyond to help within the ridiculous management constraints placed on them.The building manager however is rude, unhelpful and often refused to even come out of her office or answer calls.All the reviews about the elevators and fire alarm systems are if anything understated. There was not a SINGLE WEEK in the time I was a resident that the elevators werent out of order. I received an email every week (I have a folder with more than 50 of them) saying there was an issue and on 3 occasions that I know of people were trapped in them. They kept changing the maintenance company to fix the issue but the maintenance people I spoke to said it was a hardware issue and that the only fix was to replace the faulty elevators (which they obviously dont want to pay for).The second issue, which was also an issue for many other residents, was they refuse to issue an additional key even for 2 or 3 bedroom apartments unless you add another person to your lease. My mom and sister would visit from Australia and they refused to let her have a key for more than 5 days in my 2 BEDROOM APARTMENT and insisted she leave her passport with the office while she had a key. I was expected to have my 70 yr old mom in LA with no Identification on her! Every time I would have a friend water my plants or walk my dog while I traveled, they could only do it during office hours. The whole thing was a ridiculous inconvenience.Finally the EXTORTION I was subjected to when I moved out.I was sent a bill for $1500 on top of my $500 deposit when I moved out. Apparently the service charges (water, trash etc) were not added to my monthly rent bill, which was always paid on time, for the last 3 months and was then all suddenly billed at the same time (apparently a computer issue).I was supposed to have included ALL move out cleaning and painting in my “Signature package”, which I paid extra monthly for and yet they still charged $200 for “extra cleaning” when I moved out that was never explained or justified.They tried to charge me an extra 3 DAYS RENT (over $500) after I had vacated the apartment because it was a weekend and they didn’t bother to check the keys or do the move out inspection. After insisting they checked the door logs and cameras they conceded I wasn’t even there and took the charge off.Finally, I had plugged in 3 automated light switches in the apartment when I moved in which took me about 30 mins to do. When I moved out they sent me a bill for $960 for electrical work to plug the original ones I left in the apartment back in. When I requested an actual invoice from the contractor they backtracked and said it was only $500 and sent me an invoice written up that day with no hourly rate or hours billed. For 2 months they have refused to send me this information (which is required under CA Fair Housing Laws). I called the contractor and their hourly rate is $90. So they are claiming it too a licensed electrician 5.5 hours to do something that took me 30 mins. I called 3 other electricians who quoted hourly rates between $70-$100 and even with coming out all of them quoted less than 2 hours total. They claim this is not a disputable charge” so I would have to take it to small claims court.I am all for paying reasonable costs where incurred but take exception to being gouged especially given the ridiculous inconveniences incurred as a resident. It is really not good enough considering the exorbitant rental rates.Do yourself a favor, save yourself the headache and rent elsewhere.

Review №89

2024-06-13 21:28:09

The process to get the INE document takes from 15 to 20 days

Review №90

2018-08-11 01:07:17

If you want to meet your new best friend go into the Avalon and be greeted by the sweetest angel, Dominick! he made the whole moving process such a breeze! I’m blown away by his upbeat attitude and attentiveness. I love!!!!!

Review №91

2018-10-31 21:46:42

Moving is such a stressful process and to find the right apartment sometimes it felt impossible, but when I met Julieth at Avalon West Hollywood all my issues seemed to fade away. Her smile and helpful personality made me feel at home. Working with her has been such a positive experience! I look forward to moving in. Moving to Weho? Look no further and ask for Julieth!!

Review №92

2018-08-16 05:15:11

READ THIS BEFORE LEASING WITH THEMI don’t normally write a review and since I have had a horrible experience living at Avalon, I wanted to share this with those who still haven’t made this mistake. There is a lot to talk about negative things at Avalon West Hollywood, and I can tell you that all “Good” reviews that you see here are the result of either fake reviews by friends/families and/or promotional offers that they do (at front desk) to raise the poor rating that they have had previously. So DO NOT BE FOOLED WITH CURRENT RATING and just read this before making any collusion by yourself. If I just want to summarize the overall experience, it would be in following 3 categories:Building & Structure: All I can say that the building is made of PAPER. Sure, it looks nice from outside, but once you get in, you will see all the problems. Ask every single resident who lives at this community (except the top floor), and they will all confirm that they can hear the neighbor upstairs or adjacent to them. In fact, A Civil engineer who actually worked as part of the Development team told me that for laminate flooring, they typically use some sort of isolation to avoid the noise, but this community has avoid it for the cost. The walls are so thin as well, and I’m not kidding if I say that you can hear the neighbors alarm at 4:00 am and hear them walking, opening & closing doors, etc. About the common area, most of the elevators in this community do not work, or are in “Maintenance” status. The fire alarms go off, almost every week, and even in middle of night for no reason. The management calls it “Testing” and the reality is, all these so called brand new stuff, are good for nothing, and the staff hasn’t done anything to permanently fix them.Neighborhood: Yes, it is considered to be “West Hollywood” but if you stay here for just one night, you will see that you are surrounded by Homeless people who literally live by this building on Poinsettia St. In fact, even after so many complaints by residents and neighbors, they have not been to solve the homeless issue at this neighborhood. Within 1st week of my move-in, someone broke into my storage and I’m not saying that happened by Homeless people, but due to lack of building security. The management didn’t even bother to investigate and review the cameras. After that, there have been numerous cases of theft from cars and apartments and the management hasn’t even bothered increase the security of this building. They just have some cool looking surveillance camera to show (especially to new residents) that they have safe and secure environment, but don’t get fooled.Management & Staff: even if I say that the building issues were something that I could ignore, and even if I could put up with the security issues of the neighborhood, the community management has been the worst, I have ever seen in my entire life. I can start with just saying that the entire crew has been changed more than 4 times within last year (the community is almost 1 year old), and that by itself tells you that their own staff have been either unhappy with the management or could not keep up with all the issues and problems within this building. There are only two people (Gardenia Cercado & Matthew Crowe,) who have been fixed and actually “Managing” such horrible living experience for ever one and these two, have been the source of all problems.In summary, the “Luxury” apartment that they advertise, is nothing but a cool looking shelter with horrible living experience and terrible management. There are so may better options and even better price if you want to consider, and I’m not trying to advertise any specific building, but just trying to inform you before locking yourself in. At least do a little research and see that less than 10% of old residents actually renewed their lease and that by itself tells you how satisfied people have been. Hopefully this helps other to not make my mistake...

Review №93

2021-02-08 23:34:59

The management team has really stepped up at the property! Im impressed with how they have handled our new outdoor gym setup, and making sure that we are getting our packages delivered (either in the Amazon locker, or directly to our door). Thank you!

Review №94

2023-04-24 18:58:47

The maintenance team at Avalon is incredible. Eduardo responds so quickly and is very kind. They are so efficient and helpful!

Review №95

2018-03-01 19:28:41

Theres an angel waiting to help you at Avalon Weho! Ask for Kayla Sargent and watch this sweet, compassionate professional calmly bring everything together for your move-in needs. This property and staff is world-class and excellence greets you at the front door, continues throughout the amenities and every corner of your unit! Avalon, theres no place like finally finding home!

Review №96

2018-11-02 19:27:02

Ive thoroughly enjoyed my time at Avalon West Hollywood. The building is exceptional - the staff incredibly helpful. Special shout out to Julieth Perez - shes routinely provided outstanding customer service, which is very much appreciated!

Review №97

2022-06-24 22:16:57

Maintenance is very fast and easy, Adrian is the best. He double checked everything worked correctly after fixing, even helped paint our TV wire cover so it matches the wall color.

Review №98

2022-06-07 21:41:35

Great place to live. Super responsive and quick to fix maintenance issues in unit. Reported an issue with a GFCI outlet last evening, this morning Adrian C. one of their maintenance techs came and fixed it in minutes.

Review №99

2020-12-20 04:54:07

While shopping at the nearby Trader Joe’s, I accidentally parked in the residential parking lot. Being new to the area I wasn’t quite sure where to go. I couldn’t figure out how to get to my car and ran in to a member of the maintenance team, Brent and he helped my get to my car and escort me out of the garage. If I didn’t run in to him I am not sure what I would have done. He was so helpful and showed me how to get around in the future. Thank you Brent for your help!

Review №100

2020-12-26 22:40:43

There is absolutely zero rapport between the rental prices and the quality of the property and the level of service. If you can get pass the ticky-tacky construction (e.g., particle board cabinetry, plastic thats supposed to look like subway tiles in the bathrooms, cheap faux hardwood), youre in for a treat with the non-existent level of service in the building. Unfortunately, I didnt take the time to read reviews before I signed on the dotted line or I would have been made aware of the elevators that go out of service on a VERY regular basis--this is at least a weekely occurence, the fact that the Customer Care Center is a call center in the Philippines, where you have to explain which property youre referencing., etc. Overall, the staff are pleasant, and armed with an excuse (no proactivity) for all that ails the property. It is, by a longshot, one of the worst buildings of its class in West Hollywood.

Review №101

2020-12-18 01:11:34

Avalon will not accept the true market rentals like other landlords in these challenging times. My advice is shop around and what you will find in other offerings is far batter than what the Avalon Group offers.RegardsAdam Kernahan

Review №102

2019-04-13 02:03:53

The management team here is fabulous and extremely helpful . As stressful life can get they are on your team. They ensure a safe, comfortable, and a very friendly place to call home . Special shoutout to Dominic, he goes above and beyond to accommodate every situation .

Review №103

2017-12-27 22:37:04

I feel ya Jessica. Sadly there is nothing that can be done about hearing everything above and below you. You know when people above you wake up in the am, the middle of the night and as soon as they get home. Every step they take you hear it. Its a very unsettling feeling to always feel/hear stomping and racing around. It feels as if these people are in your space and their energy in your room. They did a very poor job with construction between floors. They say its for earthquake safety, but I lived in a place that was brand new before here. I never heard anybody above me there. I remember hearing a door shut once in the other complex, thats about it. Here I have to wear ear plugs to sleep or my sleep is interrupted constantly. Try hearing your alarm with ear plugs in? I have missed it going off more than once. Its not a good situation. Perhaps it depends on who lives above you and their consciousnesses for others around them, but it seems there are many of us upset over this. I have spoke to some in passing who said the same thing. Not like they can rip the floors and ceilings up to add insulation. Sometimes I swear something is going to come through the ceiling. Peace, quiet time and good rest is a must in most of our lives. If you need a lot of that, pick the top floor or another place that you are sure is constructed better.

Review №104

2018-04-12 08:11:27

There is a new skid row on the same street as the apartment building, nothing but weed smoke and loud barking dogs and neighbors day and night. Response to any matenance are super late, management doesn’t care at all they are going through the motions at work . Complaints don’t do anything to matter and all of the elevators break down every-week having to walk half a mile around the building hoping and guessing that another elevator works. For a building that has been around for not even a year yet with homeless people that are violent living in tent ⛺️ city right out the front door, just don’t rent here it’s terrible the floors and walls are super hollow and there is nothing but trash on the street

Review №105

2018-05-02 03:26:03

GORGEOUS place, ruined by punks thinking they are above the rules & treat it like its a hotel....inconsiderate neighbors, ESP the ones overhead. {yes there is a massive flaw in the floor design of the apartments, AND ADD NEIGHBORS THAT DONT CARE, ITS TRULY AWFUL>>NO SLEEP} There needs to be SECURITY 24/7.. THE OFFICE/ management CAN NOT DO THEIR JOB AND PATROL/ SECURE THE RESIDENTS AS WELL..We are so disappointed in what we thought was going to be a great move. We have met a handful of lovely people that came here because IT WAS SUPPOSE TO BE A SMOKE FREE LIVING ENVIRONMENT, WHICH IS THE MAIN REASON WHY WE CAME HERE.{again these residents think they are above the rules & act like they have never been/ lived anywhere nice}. Its pretty pricey to live here and for the most part we have cool, educated professional neighbors/ tenants/ residents, but its that % THAT IS RUDE, ENTITLED & UNMANNERED that can really ruin that everyday life.. If you never want to sleep, have your furniture, clothes & you smell like pot/ cigarette smoke, dont mind broken down elevators ALL THE TIME, walking out to Poinsettia to see the mess, drug paraphernalia, filth the homeless {in their tents the governor has allowed them to do at the tax payers expense, literally} leave out onto the streets, THEN THIS IS TOTALLY THE PLACE FOR YOU. Did we mention the door slamming? Yelling in the Hallways late hours? No this is not a zoo, ANIMALS behave much better than what lives here.Kurt the security guard is A JOKE.. we have literally cried, asking him to address issues with other tenants and says, AND WE QOUTE I DONT GET PAID ENOUGH, WHY DONT YOU GO TALK TO THEM. and this is a security guard that The Avalon swears is great!

Review №106

2018-10-31 22:03:38

Julieth is the only person could handle my frustration during my apartment hunting. Being a student and working full time is already too hard to come and get a tour with a new born baby. She made our tours so fun that I wish I could work at her office and work with her. Thank You!

Review №107

2022-08-05 16:12:42

I moved in here about a year ago and I love the complex. Lots of amenities and it’s always very clean. The staff even goes out of their way to water my plants when I’m out of the country. A very well run facility.

Review №108

2022-09-17 20:51:13

Joeanna and Romeo have been amazing. I have lived at Avalon West Hollywood since the 1st day it opened and so far they have been the best to work with.

Review №109

2020-03-10 00:07:08

Great building! Enjoyed it very much. Amenities are great and always in good condition. The staff has always been super helpful and accommodating. Especially Nicolle! Will miss this building!

Review №110

2017-07-10 08:34:32

I toured the inside of one of these apartments with a famous friend of mine, Andy Milonakis. What a gorgeous place to live!

Review №111

2018-09-25 00:31:38

When I first moved in I didn’t speak English Julieth and Dominick have been very helpful since then, and have always tried their best to make sure I was taken care of. Even after 5 months, they always asked me how everything is going with a smile. I’m very helpful for this team and will refer them to anyone I know.

Review №112

2021-04-15 08:58:55

DO NOT STAY HERE. I have lived here for quite a while and the place is not as nice as they advertise. The building is VERY noisy!!!! The neighbors below me play loud music till late into the wee hours of the morning and when you inform the building managers, they tell you sorry, its not much we can do. Most have left in droves. Theres a reason why!

Review №113

2018-08-27 17:30:00

Dominick and Julieth are amazing! So helpful from the beginning with our tours and all questions were answered. A big reason why we moved in was knowing that we would have help right away from them. Thank you guys so much!

Review №114

2020-02-22 18:39:10

Michael has been friendly, responsive and willing to go the extra mile since I moved into the building in 2020. In general, very pleased with my experience at Avalon Weho thus far!

Review №115

2019-09-30 23:46:16

Andrea at Avalon West provides consistently superior assistance and communication. Since starting a few months ago, Ive come to rely on her for any matters that may arise.

Review №116

2018-08-11 01:06:10

Blown away by the hospitality and customer service at the leasing office. Everyone was so cohesive with a good attitude. Been working with Dominick who was so attentive and an extreme multitasker! Thanks for all the help!!

Review №117

2023-09-21 01:59:15

I stayed here in air bnb past week and it was worst experience, it reflects against you unfortunately! Never coming back there.

Review №118

2021-04-16 21:03:52

Great place to live..I think its the best in West Hollywood..we took one of the town homes and it is great and easy access. Super convenient location..fantastic maintenance team,, any service request we get a response same day and get it fixed max next day..clean and well maintained!

Review №119

2023-03-10 03:37:24

I’m thankful for Ashley and her helpfulness every time I have an issue/concern with anything. Keep up the great work!

Review №120

2023-04-06 18:44:27

Beautiful building with an outstanding atmosphere. Brent provided a wealth of knowledge and professionalism that made the visit even better.

Review №121

2022-10-07 20:57:47

Romeo, was nothing far from extraordinary! He was friendly helpful and extremely accommodating one of the best I have seen working here!

Review №122

2017-04-26 02:56:56

Tony and the team at The Avalon have been great to deal with and very attentive to all our questions and concerns as we prepare to move into our new digs in June.

Review №123

2022-06-08 21:59:18

Shout out to Adrian from maintenance! Efficient, super friendly and was great with my pup! Really appreciate the excellent service.

Review №124

2020-09-25 17:30:18

Had a great time while living here, the office staff was awesome and the maintenance staff was top notch! As a military veteran I would definitely recommend to anyone looking for a place to stay!

Review №125

2020-03-20 18:26:42

I lived there for a little over a year and the staff was great and so helpful. Nicolle in particular was always there to help whenever I needed anything, so thank you Nicolle and everyone in the office!

Review №126

2019-04-05 00:52:10

Loved the building, gorgeous apartments, amenity space, and views from the rooftop! Thank you to Julieth for touring me, she was very helpful and friendly :)

Review №127

2019-02-23 16:40:55

Dominick is the best, he’s always present and extremely professional at all times. If you’re looking for a apartment home his the man for the job.

Review №128

2018-09-07 20:36:23

Dominick, Julieth and Matt have been the most helpful in my recent situation, and have made living at the Avalon a wondering experience. 10/10

Review №129

2022-03-02 01:38:45

Shout out to Nallie!! Wonderful staff! She’s so nice and helpful to find my lost packages.

Review №130

2018-09-07 17:30:06

Love this building!!! Julieth was extremely helpful and finding a brand new apartment! Love my new home :)

Review №131

2022-07-12 21:02:19

Very clean place, safe, and super friendly staff all the way around even including the great maintenance staff. Above Par all the way around.

Review №132

2018-09-09 00:34:38

Dominick was the best! He was so attentive and helpful. Makes you feel right at home

Review №133

2019-02-19 04:34:17

Wow Julieth is amazing ! I almost rented an apartment because she’s such a good saleswoman :)

Review №134

2018-08-03 01:56:15

Not the luxury building that it presents itself to be. be prepared for noise coming thru the floors, elevators not working, homeless encampment on the corner, lack of security etc etc

Review №135

2017-10-13 00:47:15

Great apartment. but neighborhood can be improved. Smart and final smells.

Review №136

2018-03-16 06:59:11

Ali the maintenance tech came over really late fixed my door lock! She’s the best!

Review №137

2022-09-28 16:49:31

Romeo Singh and Joeanna are the absolute best and always help me with whatever I need

Review №138

2019-01-24 19:20:06

Dominick was understanding and went above and beyond to help me. Much appreciated! Great customer service!

Review №139

2022-12-22 05:08:09

Helpful support team especially Romeo Singh who helps me out with requests quickly

Review №140

2018-01-30 08:17:48

Good location, excellent amenities and all the employees are friendly. Im very happy living here.

Review №141

2018-05-27 06:09:45

Hello, Im Brazilian, I was very interested in the apartment, and I wanted to know how long I can stay there and what rates I have to pay

Review №142

2019-08-06 18:42:37

Even though we decided on another place, Derrick was incredibly helpful in our search.

Review №143

2019-08-18 20:02:31

Derrick was a wonderful consultant as we toured the property.

Review №144

2023-06-01 17:05:31

Nice property in a convenient location in WeHo, home away from home.

Review №145

2018-09-08 18:27:00

I love living here. Julieth & Dominic were very helpful.

Review №146

2023-09-18 05:19:53

Horrible management. They won’t get anything done.

Review №147

2022-05-24 02:43:37

Excellent service. The property is well maintained.

Review №148

2018-03-19 01:59:07

Great staff and amenities. Beautiful new building in a great location.

Review №149

2017-08-10 23:02:53

As I come from another country I did not know the region right, but if you are straight I recommend going somewhere else.

Review №150

2022-10-07 22:24:10

Nice place but pricey

Review №151

2024-02-02 02:12:36

Cute building

Review №152

2024-07-02 21:54:50

Support team is amazing! Answers super fast. Eddy did an amazing job helping with bathroom installation work. 💕