Presentation on Map Reviews Nearby

Audi Elk Grove in Elk Grove

4.4 (199) 9776A W Stockton Blvd #1, Elk Grove, CA 95757, United States

Categories

Audi dealer
Auto market
Car dealer
Car finance and loan company
Car leasing service
Motor vehicle dealer
Used car dealer

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-473-1590
Site: https://audielkgrove.com/

Opening hours

Monday:Closed
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:9 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 4.4

199 Reviews for Audi Elk Grove 2024:

Review №1

2024-02-07 02:50:03

Cesar R. was very friendly and welcoming. He took the time to show me different models I was interested in and helped me narrow down the car best suited for me. Cesar truly went above and beyond in every step of the process, from securing the car I wanted to closing the deal.He is extremely personable and highly professional. Cesar and Chance were awesome! I definitely recommend buying from Audi Elk Grove! Thank you again for helping me buy my dream car :)

Review №2

2024-04-14 15:14:29

I have been looking for an updated car for 3 months. I visited 3 dealerships before I got a hold of TJ at Elk Grove Audi. He was professional, transparent, and very helpful. When I was ready to buy, the process was smooth and easy.

Review №3

2024-03-29 22:58:59

Working with Rodrigo M was such a great experience. He was very patient and welcoming, he listening to all of my concerns and made sure to check each and everything I was concerned about. He made sure I understood very well what was going to be done to my vehicle and explained everything with detail which I appreciated very much.I highly recommend Rodrigo M at Elk Grove Audi to anyone in need of automotive service, and I will certainly be returning for all of my future maintenance needs.Over all, I was thoroughly impressed with the level of professionalism and care I received throughout the entire process. From start to finish, the experience was seamless and exceeded my expectations in every way. First and foremost, Rodrigo M was incredibly welcoming and attentive from the moment I walked in

Review №4

2024-05-27 16:18:45

We had a very good experience with Jakobie our salesman he was very patient with us and very kind. We were very happy to do business with him.

Review №5

2024-05-15 22:53:58

I brought my car to Audi Elk Grove to find a problems 2 other shops just could not find. By the next day the issue was found and the issue was soon fixed. I have been shop to shop and without a car for over 7 weeks. I wish I had bypassed all the small shops and just came to Audi Elk Grove first off. I would have saved myself an incredible amount of money, time and stress. These guys know what they are doing! On top of it the customer service is 5 stars. I would like to also make a special shoutout to Leon in the service department. He has been incredible. The contact and updates were incredibly helpful and he took the time to listen to me and sympathized with everything I had been dealing with. I am grateful to have been helped by Leon.

Review №6

2024-02-07 02:46:07

Great Customer Service, from the first moment we walked in we were treated very nicely. My daughter was not sure what she wanted. Sales Associate Cesar R. was great, he was friendly, very knowledgeable and above all so patient and kind. I have dealt with quite a few car salesmen in my years and I can honestly say Elk Grove Audis Cesar R. is truly the best. He went above and beyond, he secured her car from another Audi dealership. Chance was also very friendly and helpful throughout the process. My daughter had a great experience buying her first new car.

Review №7

2024-02-23 16:21:21

I bought my car from Elk Grove Audi, but even after moving to North Sacramento area I still bring my car for service to Elk Grove due to their professional staff that go out of their way to provide exceptional service. I recently brought my car in for my 80K miles service and was provided a brand new loaner car while mine was being serviced. During the multi point inspection there were some mechanical issues that needed to be fixed. Britt communicated to me quickly the issues and was able to cover some of the issues with warranty repair. He was also able to keep me in the loaner for the extra time it took to complete the service which i couldnt have appreciated more so i didnt have to worry about transportation as it was my sole car.

Review №8

2024-06-12 18:31:45

We had an excellent buying experience at Audi of elk Grove. Just purchased the Q7. We worked with TJ who was knowledgeable, experienced and relatable. It was such a refreshing experience with this Dealer. We had been looking around and had been to other dealers in the past but TJ was by far the best. We will certainly be returning customers!

Review №9

2023-09-13 22:37:18

My experience with Audi Elk Grove was in the service department.From my first call to the day I picked up my car was great!A big Thank you to Britt MacDonald who handled my car service needs with diligence and very professional!The best customer service ever working with Britt, he answered all our questions and concerns.He knows his stuff thats for sure.Was in contact with me with everything, was able to get part necessary for a great deal .He is great at what he does. Just his customer service alone gives out a great sense that he loves his job and he represents the brand Audi with pride.Was expected to pick up car on Thursday but received his call Wednesday with the car ready with all service done.They are on top of it ! Best experience with car service,they wont give you the run around or excuses like Ive experienced at other mechanic shops.I would highly recommend you take your AUDI for services here.Thanks again Britt and the mechanics behind the scenes.Thank you Audi Elk Grove.

Review №10

2024-05-30 23:53:50

Vince was very helpful in my car buying process. He was friendly, knowledgable and patient. He made the experience easier than I could have imagined. I couldnt be happier with my new Audi.

Review №11

2024-02-22 02:38:22

We were just exploring cars without the intention to buy. Cesar was helping us, showing and explaining the differences between the different models. He was very patient and took the time with us. We drove tested 3 cars. It was a very relaxing experience, as we were never pressured into buying like other dealerships. We actually left with a brand new Audi the same day. Chance was also helping us out when Cesar was off when we picked up our car the next day. The experience was also amazing. The staff are especially professional, knowledgeable, honest, and friendly. Thank you Cesar, Chance, Rosa and the team. We certainly will return in the future!!

Review №12

2024-05-25 02:25:33

Had such a good experience at Elk Grove Audi!!! Came home with a 2024 A6 thanks to TJ!Vincent had reached out to me to get me started & Tj made it all happen with a great deal & couldn’t thank him enough! Will definitely be keeping my business here😊

Review №13

2024-05-08 04:00:32

Great service from Audi Elk Grove. Vince Webb was just a star helping us with the car and staying at work well after everyone else had left. Still love the car.

Review №14

2024-02-19 06:10:56

Excellent service from salesman Bobby and Austin, finance manager. They were awesome to work with. The entire experience was a breeze! Id highly recommend purchasing your next vehicle from Audi Elk Grove.

Review №15

2023-12-03 18:31:34

We had a great first experience buying with Audi in Elk Grove. We highly recommend working with Cesar. Buying can be stressful, but Cesar had great energy and we had a lot of fun with him. He was personable, genuine, and above all, we felt we could trust him. We appreciated that he was not pushy or just trying to make a sale. He answered all of our questions about the different cars we test drove and made the application and buying process easy. The entire team excelled in customer service, they went above and beyond to make it a positive experience for us, including putting a big red bow on the car and free Audi merchandise. Thank you again to Cesar, Rosa, and their manager!

Review №16

2024-03-12 17:16:23

Bobby, and Julie made our car buying experience the absolutely Best experience that we have ever had purchasing a vehicle, which says a lot considering that we have purchased over 25 vehicles in our lifetime.Simply “Outstanding Customer Service Experience”…

Review №17

2024-06-07 00:29:59

Service is always great at Elk Grove Audi! My service advisor Rodrigo is great ! Knowledgeable, polite and always respectful.Keep up the great work !C

Review №18

2024-04-06 15:55:39

Worked with Diego on an Audi A5 Sportback. I am from out of state and they made the whole experience simple and easy. Diego was very responsive, and answered all of my questions. When there in person to see the car and make the purchase he and Jakobie took great care of me. Highly recommend this group.

Review №19

2023-11-28 16:42:32

Audi of Elk Grove exceeded our expectations for an enjoyable customer buying experience. We would highly recommend them if interested in exploring what Audi has to offer. The sales staff was positive and understood what our needs were without undue pressure to make a purchase. Great work Brian and Vince!

Review №20

2024-04-29 18:02:06

Everyone was very nice and helpful. TJ was very knowledgeable and spent a lot of time with us, making sure we knew everything we needed to know about our new car.

Review №21

2024-01-17 12:47:03

Our Sales rep, Cesar Renoyso was excellent. He was responsive, accommodating to our needs, and personable. Buying a new car can be stressful. Cesar made the process seamless.

Review №22

2024-01-27 17:17:19

This is my 4th vehicle that I’ve purchased from Vince Webb at Elk Grove Audi. Seamless transaction with a sales guy I trust. Have many referrals to Vince and he has taken care of them 100%

Review №23

2023-08-03 19:14:56

Me and my husband are very thrilled to be part of the Elk Grove Audi family. We got our previous Audi Q5 with them and after 3 years of sharing just one car we’ve decided it’s time to upgrade and get another car from them. Kerry our salesperson at the Audi Elk Grove is awesome! She helped us get our cars, she was really patient with us and very knowledgeable about the car features and even help us set up everything. We never felt like we were rushed to make the decision to purchase. She also worked with our budget and was kind enough to show us different car options and test drove them to make sure we like it and choose the best car that would suit our lifestyle and budget. Also, Rosa from the Volkswagen office was very thorough and honest as we sign our financial paperwork with her at the office next door. They also gave us free hats that my husband really loved hehe :) Although, I wish they have more options with snacks and drinks because we were there for 5 hours and we were starving. They offered it to us but we just really didn’t like the options for snacks but we had some drinks. We love Audi and all the people there at the dealership from the receptionist to the service guys are very nice. We’re glad that we went with them as we drove off the lot with our 2 new 2023 Audi cars!!!

Review №24

2023-12-23 19:37:28

Fantastic experience at Audi Elk Grove in Dec 2023!!!From start to finish, I had a blast with everyone at Audi Elk Grove.My sales person Cesar Reynoso was patient and helpful while I reviewed different SUV options in my budget. Never once did I feel pressured to “upgrade” or “spend a little more for XYZ”. Fantastic attitude, and exactly what customer service should be. Top marks.The manager Brian Lonchar gave me a very good trade-in value of my 2019 Audi TT (it will be for sale ASAP if you are looking for a perfect condition one).I am really happy with the 2023 Audi Q5 I drove home, albeit a different driving experience (but I was ready for a larger car with cargo room).Hands down the best experience I have had shelling out $$ for what is normally a miserable experience haggling. There was even a R8 on the lot I was able to admire and dream about.I will get my next Audi from this dealership.They have some fantastic deals now.

Review №25

2023-09-29 19:54:21

I got my current car from here and usually come to this dealership for service. They have all new sales managers and sales people. I received a letter from the sales managers expressing interest in buying back my car.Tried to reach out and have a conversation and it was a TOTAL waste of my time. Got passed around between sales people, asked to speak to a manager, no one called. Emailed the managers no one bothered to respond.This is not how you treat a customer! I’ll take my 15 years of being a loyal Audi customer to a different dealership! They have forever lost my business.I would stay away, their behavior is not indicative of responsible or trustworthy management.

Review №26

2023-08-09 15:37:44

Elk Grove Audi dealership truly stands out with its exceptional service and knowledgeable sales team. I was thoroughly impressed by the salesmans expertise and professionalism during my recent visit. Their deep understanding of the Audi lineup, coupled with their ability to answer my questions and provide insightful recommendations, made the car-buying experience smooth and enjoyable. The staffs dedication to ensuring customers make informed decisions reflects their commitment to excellence. If youre in the market for an Audi and want a dealership with skilled and personable salespeople, Elk Grove Audi should be your top choice. Shoutout to Daniel 👍

Review №27

2021-07-31 18:30:09

Nice lot of people. Not TOO much sales pressure, but theyre still salesman I dont think you can avoid it. Car was ready within 20 minutes of arrival. Ordered over the phone so we wouldnt be there all day. Took 2 hours to finish paperwork and go over all the set up and features which wasnt too bad. Overall good experience. And a smokin hot car!

Review №28

2023-08-29 01:30:18

I just purchased an 2021 Audi SQ7 from Audi Elk Grove and it was a pleasant experience. Jakobie was incredibly helpful and easy to work with especially since I had to drive from Nevada to look at the car. Austin was also very helpful and timely while setting up the finances. Overall, this dealership was very professional and efficient with the process of buying a vehicle. I would recommend this dealership for anyone looking for an Audi either in California or Nevada.

Review №29

2020-06-04 03:08:52

Cant believe how painless and quickly the purchase of my 2019 Q5 and trade-in got done. Not once did I think of the dreadful car salesman.. actually enjoyed the process. Daniel in sales and Eddie in finance were nothing short of amazing to deal with..If your looking to buy.. HIT THEM UP!!

Review №30

2023-07-24 16:49:10

The whole buying experience at Elk Grove Audi was wonderful. The sales staff were extremely helpful, knowledgeable and willing. I drove multiple vehicles and had every question answered very intelligently. The entire staff made the experience easy and enjoyable, I never felt rushed or pushed into a decision, I would absolutely return for another vehicle purchase in the future!

Review №31

2023-12-16 15:46:15

My husband and I had an amazing experience with TJ. He was professional, patient and attentive to what we wanted. If you are looking for a great car and an excellent customer experience definitely go see TJ at Elk Grove Audi.

Review №32

2023-11-26 08:34:34

Vince was super helpful and fast. If you are looking to purchase or lease an Audi I would come to Elk Grove and make an appt with him. I’ve been to the Rocklin and Auburn locations and they just don’t have as good of service as I get at this location. The trip is worth it.

Review №33

2023-08-15 16:07:16

We had an exceptional buying experience at Elk Grove Audi!!!We purchased a Q5 which was our second vehicle purchase at Elk Grove Audi...Austin, John, Vincent and all of the wonderful staff at Elk Grove Audi made us feel welcome, comfortable and confident with our purchase...We highly recommend Elk Grove Audi for luxury enthusiasts and/or someone interested in a great used vehicle...Our next purchase will be at Elk Grove Audi!!! 💛😎

Review №34

2023-03-16 00:31:15

I enjoyed my car buying experience at Audi Elk Grove. We faced a couple challenges in finalizing the paperwork due to conflicting finance terms, but the staff was willing to help find alternatives that worked to both of our advantages with super reasonable terms. I was able to get through the process relatively quickly and on the road in the same day. Additionally, I uncovered an issue several days after purchasing my car and Audi Elk Grove was willing to cover the repair/service fees, despite it being at another dealership. I appreciate their willingness to help me solve a problem that I uncovered after the time of sale.

Review №35

2023-11-30 16:29:13

I had other competitive deals i was working on with multiple dealers, but the customer service received from Jakobie was the difference maker for me. Excellent salesman, no pressure, informative, knowledgeable and a great communicator.

Review №36

2023-10-16 04:16:28

Not pushy, their product sells itself. Able to give a lot of info via phone and text prior to visit to minimize time in person. Watched the football game with drinks and snacks while waiting. No bright, glaring lights, or loud obnoxious music, very chill environment; for the sensory sensitive. Vince Webb is the most exceptional sales man. He listened to our wants and made it happen. We talked on Friday and picked up our, all electric SUV, they had to find off site, on Sunday. Definitely would come back again and will send friends and family too. Thank you Elk Grove Audi.

Review №37

2023-08-18 16:28:09

Daniel provided the best service! He had great recommendations on model options when I was indecisive about what to get. He was patient as well. Sale was quick and I was driving away in less than an hour after confirming which model to go with. I would recommend Daniel at Elk Grove Audi! Five stars!

Review №38

2023-05-23 21:56:41

I love taking my car here for service. The entire team is so helpful. Their level of communication is spot on! I have been to other Audi dealerships in the area, but I will continue to bring both of my cars here. Special shout out to Tim for being so accommodating when I needed to get my brakes done on my A3. They even washed my car and cleaned the carpets (most places only wash the outside). I highly recommend taking your Audi/VW here for service.

Review №39

2023-09-13 17:01:49

I have a 2017 e-tron and have been going to this dealership for about three years for my needed services. The service has always been fair but recently has gotten much worse. They always make sure to charge me at least $150 regardless if its a warranty issue. In the past I brought my car in because it was making noise in the rear when I would get on the freeway (wheel bearing going out). They called me a few hours later telling me it was done and charged me $176 for diagnostic fees. As soon as I got on the freeway my car was making the same noise. I had to return and demand a service technician take a ride along with me. He agreed it was still making the noise and they charged me for a whole another service and never gave me a credit for not repairing anything the first time. I should have never come back after that when they charged me for a service they never provided. Unfortunately I had a mechanical issue happen out of the blue and I had to have my car towed there as the car was inoperable. They have now had my car for over two weeks trying to repair a factory warranty issue and have refused to provide a loaner or help subsidize with a rental vehicle in the meantime. Im stuck paying $52 a day with no end in sight as they cant tell me when my car will actually be repaired. Needless to say when I finally get my car back I will NEVER get service from them again.

Review №40

2023-02-18 00:35:34

Guys thanks for a painless experience during my vehicle purchase! TJ you are the man, not a pushy salesman professional and down to earth, you earned my business by treating me like a normal person, when I told I couldn’t talk when you called me back you got off the phone quickly, when I told you I was on my way to the dealership you where there to take care of me, just so you know that seal the deal for me! Financing was a breeze, Amine looked for the best rate for me and even after looking my self at home nothing came even close! Now to the detailing staff that had already finished their shifts and decided to detail my car just so the vehicle was perfect to drive off the lot, you guys are amazing! Anyone looking to buy a car in or around Elk Grove should consider stopping by Audi, great inventory fantastic pricing and outstanding service! I appreciate you guys!

Review №41

2024-01-18 01:04:31

I live 850 miles away and they took my vehicle in immediately. I can’t be more grateful I was able to drive home on time because of the timely repairs. Thank you all in service!

Review №42

2024-02-01 00:52:55

The Audi team always goes above and beyond with my services and inquiries. I will always patronize this dealership due to their customer service, integrity and professionalism.

Review №43

2023-09-07 01:44:32

Having my coworker come to work in tears every single day because they’ve had her car over a week & she’s having to continue to pay daily for a rental car because they don’t have any loaners available. Be aware if you buy a car & it ends up in their shop for any reason for an extended time not only will you need to pay to have your car fixed they will not be providing you a loaner. Just something to think about.

Review №44

2023-11-07 21:05:55

Great team, great service, we just stopped by to take a look at the new q8 etron car and we end up getting one with a good deal same day . Thanks to Amine Regragui and his team they was very friendly and professional and i definitely recommend that branch to anyone looking to buy an audi car.Thank you .

Review №45

2022-04-06 19:37:12

Cannot say enough positive things about Service Advisor Lisa and the team at Elk Grove Audi.Lisa in service, Who I have been coming to see the past year in is my go-to for all things serviced with my Q5 she is smart and knowledgeable. She is awesome to work with, always has my appointments dialed in and when she can have a loaner assigned to me. She provides me with excellent recommendations around servicing my Q5 without selling me on things I dont need. The service videos they perform with the technician is AMAZING. It thinks its an awesome tool, that seriously keeps the dealer honest and allows the customer to understand exactly why the work theyre recommending needs to be done. I spend the extra dollar coming here, because Id rather have it done right the first time. Thanks Lisa and to technicians who both take very good care of me and truly make my Audi ownership experience a great one.

Review №46

2023-04-21 18:53:39

Brought my Audi Q7 to this dealership for first service since moving back from Georgia. Service Advisor Britt provided excellent customer service, was very informative and got my vehicle in/out within a reasonable timeframe. Hoping service will continue at this level and I can continue to bring vehicle here. Location is more convenient than others.

Review №47

2024-03-28 23:25:06

Excellent service. Justin and Richard explained whole repairs process. We can understand all repairs . Thanks again

Review №48

2024-01-29 15:56:12

TJ was fantastic intelligent knowledgeable, helpful, very professional not pushy at all. Very proud to sell these Audi cars.

Review №49

2024-04-01 03:47:52

Nice dealership, easy to locate, Daniel was extremely pleasant and patient. Very happy!!

Review №50

2023-08-01 19:17:40

Used buyer beware! I would not recommend Elk Grove Audi (EGA) for a used, non-Audi car purchase to anyone. I would strongly suggest a pre-purchase inspection by a qualified third party, as EGA’s pre-purchase inspection process missed a large repair to the AC system, and I am left bearing the cost to repair.On 6/22/23 I purchased a very clean 2019 Ford Expedition with approximately 16,000 miles on the odometer, and EGA missed that the AC was not blowing cold at all in the rear zone and only blowing cold for a few minutes in the front during their multi-point inspection. When I test drove the car in the mid-morning it was cool out and I only noticed 45 minutes into my drive to San Jose in the heat of the afternoon, after I had completed the purchase, that the cabin was uncomfortably warm, even with front and rear AC set to “Max AC”. I notified EGA as soon as I noticed the AC didn’t seem to be working at full capacity.A few days later, I took the vehicle in to a Ford dealership for diagnostic, as discussed and agreed to by EGA. Estimate to replace an AC EVAP core was $2,900 total. Total charges out the door totaled $2,283.24.EGA is unwilling to reimburse me for the cost of the repair, the extended warranty I purchased will not cover due to the issue being “pre-existing”, so I am left holding the bag.Expensive mistake on my part. Don’t trust this dealership to do the right thing.

Review №51

2023-07-28 17:42:09

I worked with Elk Grove Audi in 2020 when I leased a Q3. I love the vehicle, and it was a breeze working with Hanna and the team. Process was straight forward and enjoyable. The team was genuinely interested in my experience. I drove down from Tahoe for this specific car, and would do so again in the future. Thank you!UPDATE (2023): This week I traded in my Q3 for an upgrade. I chose to work with Elk Grove Audi again. They made a great offer and are excellent to work with.

Review №52

2023-07-05 21:21:04

UPDATE: car was confirmed to be secretly repaired by the dealer and they did not mention the car had been in any prior accidents. Upon taking the car to a different shop, they pointed out the hood and fender are not original. Shame on Elk Grove audi for hiding this. They are not honest people and I dont reccomend doing buisness with them.I had a truly terrible experience at Elk Grove Audi. I was helping a friend purchase an S5, and it quickly became apparent that this dealership was completely unprepared for the process. At first, everything seemed fine, but as soon as we got closer to actually buying the car, everything went wrong.To start with, when we asked for a pre-purchase inspection, they refused, which should have been a major red flag. They couldnt even manage to find the front license plate, so when it came time to add the temporary plates, they just taped the front plate onto the car instead of providing proper mounting hardware. It was clear that they had no attention to detail whatsoever.The worst part of the experience was dealing with our sales representative Hanna, who seemed to be angry at us at every turn. Every time we brought up a concern, she dismissed it out of hand and acted like we were just being difficult. It was incredibly frustrating and disrespectful.After the purchase was finally complete, we thought that would be the end of it, but no such luck. They called my friend to tell him that the car needed a smog test, which was their responsibility to provide. When we asked why, they lied and tried to make it seem like it was just a random maintenance issue. It was clear that they had no idea what they were doing.And to top it all off, they did not disclose that the car had an oil leak, which ended up costing my friend $5000 in repairs within the first month of ownership. This was completely unacceptable, and its clear that Elk Grove Audi does not care about its customers at all.Overall, I would strongly advise against doing business with this dealership. They are completely unprofessional and will cause you nothing but frustration and headaches.

Review №53

2023-06-27 16:41:06

Vince and Hanna did a great job. We worked all the details out over the phone …..then Test drive…. My wife likes the Q5, we went home, called back the next day… when we arrived most paperwork was done.. in and out in an hour and half latter.

Review №54

2024-04-08 16:19:23

Overall a very good experience. That said, it should never ever take 5 hours to buy a car.

Review №55

2023-06-13 09:02:46

Sales person TJ and manager Yusuf were very knowledgeable about the company and all Audi products. They made us feel so comfortable and confident. We’re so happy that brought the Q8 home and enjoy it very much!

Review №56

2021-05-18 13:53:10

The best way to describe Elk Grove Audi is that its the exact opposite of a used car lot. The staff is professional, the sales people arent pushy, the GM is available and welcomes customers. I was treated very well by everyone, and would recommend them over some of the other lots nearby. Extremely professional feel to the whole process. Hanna in sales, and Eddie in finance made things extremely easy. Love my new A4.

Review №57

2024-02-16 21:24:19

Sales associate was very nice and friendly. Managed to work everything out and worked out perfectly

Review №58

2024-03-10 00:19:27

The salesman was very helpful incuding after the purchase, helping me sign up with the MyAudi APP

Review №59

2022-08-22 21:15:12

Let me start of by saying that if a dealership makes you want to sell your car because you don’t want to deal with their disrespectful staff, it’s a serious issue. This dealership has the most disrespectful and unprofessional staff I have ever encountered. Every time I call for service or even come in for service, they are rude, in a bad mood, and talk to you like they are doing you a favor. We have been yelled at, talked down to, and disrespected our intelligence. One guy I’ve dealt with for a while now is Mike. He is so rude and will treat you like you don’t know anything. Management never cares about their customers satisfaction. If you’re in the area, go somewhere else in the auto mall for service. They were most likely screw something on your car, be rude, and disrespect you. It’s not worth giving your money to a dealership that acts like they’re doing you a favor when you’re paying. It’s ridiculous. Take your business where it is appreciated.

Review №60

2014-01-25 16:41:15

My wife and I could not have had a better experience buying a brand new car. This is our first Audi and everyone at Elk Grove Audi were very friendly, welcoming, and professional. Vince Webb was exceptional and found the vehicle that we wanted. He was able to answer all of our questions and needs of the Audi that we wanted. Sales manager and finance team were excellent. I would highly recommend this dealership and its staff to anyone. Vince Webb was very patient, professional, and now a great friend. Wonderful and painless experience!!

Review №61

2023-12-09 20:26:24

Bobby and Austin were fabulous working with them. They both did an outstanding job and all aspects of leading a car.

Review №62

2024-03-25 02:15:34

Great service provided. Thanks TJ Duong for answering all questions and assistance during my last visit to Audi

Review №63

2018-05-13 19:46:22

I had a great experience buying from Elk Grove Audi. I was greeted immediately. Everyone was courteous and friendly. There was no haggling or pressure to buy. I test drove several cars and the staff was very patient as I made my decision as to which car I wanted to buy. Everything was quick and easy from the financing, through to signing the paperwork, to receiving the keys to my car.

Review №64

2013-05-30 23:12:53

An unprecedented experience buying a car at Elk Grove Audi. From the start, their customer service was superior and 180 degrees different from any other car dealership weve experienced. No pressure...just warm, friendly and helpful. We felt comfortable from start to finish...and everyone we worked with was exceptionally knowledgeable and courteous. A special thank you to our client rep (Wesley) for taking care of us with kid gloves. Well done EGA! Well be back when it comes time for our next purchase!

Review №65

2013-07-06 15:25:59

I had a great buying experience with Joshua. A very knowledgeable and personable salesman who had every intent of making my car buying experience a good one.After test driving and reviewing the vehicles features I was assured that I would continue to receive any support needed if questions would arise even after leaving the lot.Because of its close proximity to Sacramento I found Elk Grove Audi to be very convenient and didnt have to look too far to find the vehicle I wanted. I would recommend Elk Grove Audi to anyone looking to purchase a new or used vehicle.

Review №66

2021-02-21 15:05:45

The team at Elk Grove Audi were Great. My wife is very happy with the Q7 and Vincent did a great job, was not a pushy salesmen. If fact, my wife had to leave early but he offered to have her come back so he can go over all the features of the car.

Review №67

2023-07-12 15:29:24

Had a great experience finding my new car at Audi Elk Grove with the help of Kerry Lucy and Manager Yusuf! Everyone there is so friendly and knowledgeable. Thank you again!

Review №68

2018-08-28 00:53:17

Elk Grove Audi dealership staff was professional and service was exceptional. Vince Webb, Internet Sales Manager and Audi Band Specialist was not only detailed but delighted in presenting the Q5. It made for a Sunday that went by quicker than I expected and I drove home in a new car I love. I would highly recommend for the family feel and sense of pride and ownership displayed by everyone.

Review №69

2015-09-09 04:38:11

Visiting Elk Grove Audi this past weekend my wife and started out with the mindset this is gong to be the same old vulture swooping in tactic we felt was going to happen. Either that or judging a book by its cover and not giving us any respect as usual. Well instead, it happened to be THE most stress free car buying experience my wife and I have EVER experienced. Our sales professional Ralph Jackson was a consummate professional and made us feel right at home. He didnt sell us a car he sold us an experience we will never forget. He took his time with us and answered every question calmly thoroughly. He made us feel valued. Even if we would not have bought our 2016 Audi Q5 that day we certainly would still have sang his high praises. EVERY dealership should have a Ralph Jackson on their Team. We enjoyed everyone we met from Ralph to Finance, etc. Ralph has us as a customer and friend for life. Great job and thank you for an awesome experience (and a great new Q% too!!)

Review №70

2020-09-24 15:04:30

I just took delivery of my new Q8 yesterday, I simply couldnt be more pleased with the sales service I received from Vince and Oak Grove Audi. I decided on a Q8 back in Jan., 20. After soliciting bids from 5 dealers, Oak Grove gave me (by far) the best offer. I ordered the car at just the beginning of Covid restrictions, including the factory shut down. So the delivery was delayed several months. But WOW! Worth the wait. Beautiful, technologically advanced car.I couldnt recommend Oak Grove Audi highly enough. Vince is a very straightforward, honest and ethical guy. There was no sales nonsense or any high pressure of any type. He even offered the same price for a 21 model car with a few extra standard features as the original price wed agreed on for a 20 model. If you are shopping for an Audi, call Vince!Gene StangelThis is a picture of a happy buyer!

Review №71

2019-11-26 21:27:23

These guys are shady when selling used cars. They hide problems then offer to fix it once the contract is signed. No thanks, Ill fix it myself or take it to a real dealer. Purchased 2/18

Review №72

2015-08-18 16:31:12

Everyone at Elk Grove Audi was extremely helpful during my selection of an Audi A4. This was my first time ever purchasing a vehicle and was pleased about the overall experience. Going into the dealership, I had an idea of what I wanted and Vince Webb, an Audi Brand Specialist, solidified my decision. Theyre overall knowledge of the vehicles as well as their patience were top notch and would recommend any one who is on the fence of purchasing an Audi to visit this location. Thank you Vince Webb and the rest of the Elk Grove Audi Team!

Review №73

2021-01-26 21:05:27

I was treated professionally by all at the dealership and I love my 2021 Q-5 from the sales staff, review of what I was purchasing and no sales BS. What was represented was completely accurate and presented by a professional sales person. I love the car, its performance and handling. Great vehicle with onboard electronics which are very safety oriented.Quite a contrast to the treatment afforded my wife and I at Rocklin Audi in respect my wifes 2021 Q-3, which was purchased in November 2020 at a time Elk Grove Audi didnt have any in stock Q-3s.

Review №74

2019-07-11 04:21:31

As the lease on our 2016 Audi Q5 came to an end, it was now time to decide on a new replacement. We decided to open the field and research other similarly equipped/size SUVs which led us to six different lots with a wide range of cars, test drive and sales experiences. In the end, we decide to lease a 2019 Q5 from Audi of Elk Grove. Vince Webb led us through the test drive, pointed out key new features/improvements, and ultimately found a model and trim that was exactly what we were looking for with no pressure to push us to models or trims that exceeded our needs. He was respectful of our time and decision-making process and very responsive without pushing or pressuring us. Vince was extremely communicative, both at the Audi lot and over email/ text as we did our research and deliberated. He was very transparent through the whole process. Having a good sales person makes all the difference in stressful situations like buying a new car. By contrast, there were other dealers with very different experiences to the point that I was ready to walk off the lot after the first couple of minutes. Vince and Audi of Elk Grove got us into a vehicle that had all of our must-haves in just a couple days showing saint-like patience for our questions. Typically weve bought our cars in the Bay Area, but could easily and wholeheartedly recommend this dealership and Vince to others shopping for a new car.

Review №75

2023-11-30 04:04:11

Audi Elk Grove has quick scheduling & turn around time. Staff are very friendly and service technicians highly knowledgeable!

Review №76

2013-06-05 04:55:22

My Experience has been amazing with Elk Grove Audi .I live in San Jose but preferred to buy my car from Elk Grove Audi dealer because I found them honest to their profession unlike some of the greedy breed of dealers in San Jose area . My sales agent was Wesley Howell who was very helpful in getting me the right car . Wesley worked really hard to get me Audi Q7 on time and with possible discounts . The other staff in Elk Grove Audi is also wonderful and very cooperative . They genuinely care for all your concerns and make sure buying a car is an overall pleasant experience for you .

Review №77

2013-05-16 06:34:18

We did about 6mo of research on cars before deciding on an Audi for our next purchase. We shopped extensively and looked at about 15 different cars before we found this dealership. We made a 500 mile round trip to go down there. Wesley did a fantastic job of taking care of us. He was not at all the typical car salesman I was expecting on my way down. He was honest and not overbearing. We are thrilled with our new Q5 and this dealership. Looking forward to our next visit.

Review №78

2013-09-02 23:16:44

I want to commend Mike Fallis, Internet Sales Manager at Elk Grove Audi. My husband and I have had an extraordinary car-buying experience because of Mike. He was supportive, attentive, and made a remarkable effort to serve our needs. Ultimately, he sold us the car of our dreams at a very workable price. He then patiently explained all the exquisite features of our new A-5. He has even offered to come by my office to answer any further questions about our new baby. We feel most grateful to Mike for his professionalism, knowledge, and kindness.

Review №79

2013-03-17 16:30:41

We recently purchased an Audi A6 from Elk Grove Audi. This was the best experience we had so far with any dealership. We were very surprised that the purchasing process was so stress-free and smooth, unlike any of our prior experiences with dealers. We felt the price we got was fair and very competitive in the Sacramento area. Our car was factory ordered and we received timely updates of the progress. The staff, Guenther Wilson and Michael Nelson whom with dealt with primarily was very professional and courteous. I would definitely recommend to check out Elk Grove Audi and talk to Guenther before purchasing your next Audi.

Review №80

2022-01-28 06:39:00

I bought my Q7 here. I just called and scheduled a service a month in advance because I needed a loaner, I thought that by scheduling way ahead in advance it would give them ample time to secure me one. They are unwilling to provide me one. Ive always gotten a loaner from BMW and Mercedes Benz no questions asked even when I bought from a different dealer.

Review №81

2021-10-22 01:30:09

Would not recommend service due to extremely expensive. Nice staff, no complaints there. $29 for the engine air filters, $91 to pop it in. The brake job was quoted over $3,000 which is over twice as much as reputable shops in the area. Purchased tires there 1 year 1 month to find out my road hazard warranty does not cover repairs, or anything except $50 toward replacement. I had to pay $35 to fix my tire. Oil change was $180. I would not recommend unless you have warranty. There are many local shops who provide service. I understand about certified technicians, for specialties, not oil changes and filter changes.

Review №82

2019-07-16 22:35:33

Aloof, unprofessional staff who have zero motivation to sell cars.My husband and I went into the dealership yesterday afternoon and we were ready to purchase a car they had listed online. It was the same make/model as the one we currently owned so we knew what we were buying. This would have been an easy, instant sale for the dealership.We arrived, parked our car in the customer area, and walked around a bit looking at the cars, locating the one we were interested in. The lot was an absolute ghost town. There wasnt one other customer there.After 15 minutes of looking, we had still not been approached by a salesperson. We walked towards the sales building and could see through the glass building into an office where 2 sales people were looking at their phones and talking/laughing. No customers were in the sales office, either. Only employees.We entered and asked the receptionist if there was someone who could show us a car. She looked around and said she would send someone out. We went back to the lot and waited.... and waited. After several minutes more we decided that this dealership was not deserving (or interested in) our business.Today, we purchased a car from another area dealer. We would have preferred to keep our business in Elk Grove, but the lack of service we received pushed us to look elsewhere. Good for us... but bad for EG Audis business.

Review №83

2023-11-22 03:44:46

An incredible seamless experience! Vince, Amine and Julie are super stars! I’m a fan of Audi Elk Grove!

Review №84

2013-06-26 21:14:39

Much like the other reviews, I had an exceptional experience w/ Elk Grove Audi. Wesley Howell, the Internet Sales Manager, earned my business over the phone and once I was confident that we had a fair deal for both sides in place, I decided to head up there all the way from San Jose.Upon arrival, I was greeted w/ a special blend of warmth and professionalism that is seemingly lacking in many of the car dealerships in San Jose. We worked out everything smoothly and I got a great deal on Q7 that fit my criterion to a T (even had some extras!).Wesley was responsive throughout the entire transaction and I genuinely feel like he took a lot of care to understand who I am and what my needs are for the car I was about to purchase. Ive driven off showroom floors without as much as a handshake after they got their necessary paperwork done, but Wesley sat down with me in the vehicle to go over EVERYTHING, so that I was very comfortable w/ what I was purchasing before heading on my long drive home.I would purchase another car from them in a heartbeat when that fateful time comes around again...kudos to the team at Elk Grove Audi!

Review №85

2021-08-12 01:36:10

Great service experience. Easy to schedule, and smooth covid-friendly intake. Mike communicated during repair, while I ran errands in loaner vehicle. Work completed on time, no issues with quality. Will use them again!Subsequently purchased new custom SQ7 from factory. Vince was attentive, knowledgeable, and informative as car moved through production and shipping. Couldnt be happuer

Review №86

2013-05-06 20:12:24

Thank you for making it easy for me to choose Elk Grove Audi over many of the Bay Area dealers. I received the best price up front compared to what the others wanted to offer. This didnt only save me money, but precious valuable time as well.Thank you Wesley and the Elk Grove Sales/Finance Team for making it easy and fun! The A4 and I are getting along great!!!

Review №87

2013-06-17 03:52:32

I have purchased many vehicles in my life: Range Rover, Lexus, Mustang.. and others. The Audio Dealership at the Elk Grove auto mall assisted me like no other. This was the best car buying experience I ever had.It was REALLY a haggle free pricing experience and the car was priced more than fairly.I told them what I needed on my Trade in Vehicle and it was accomplished. Im 36 years old and am happy to say I finally had a wonderful experience purchasing a car, even with less than perfect credit. Even when my credit was a one I didnt feel the genuine care that I felt with Audio and the gentlemen who helped me.Thank you so very much...especially to the 2 gentlemen who help me; Jerry Sypkens & Wesley Howell thank you for exceeding my expectations and treating me as you would want to be treated.Sincerely,Happy CustomerSumer,

Review №88

2015-11-20 13:54:59

I have never had a more pleasant car buying experience than here at Elk Grove Audi.Daniel Pascual was very professional and true to his word. There was no haggling back and forth at all. I was treated with utmost respect by everyone I came in contact with during the purchase of my 2016 Q5 Audi. Thank you Elk Grove Audi! I am certainly recommending your dealership to everyone I know !

Review №89

2018-11-08 17:18:10

BEST AUDI DEALERSHIP! If you ever need parts make sure you talk to bill. He is simply amazing to make it short and simple. And when your Audi needs service make sure you talk to Paul. He is also just simply amazing. He will keep you informed and updated with everything that is going on. He is so professional and respectful. I have an Audi dealership closer to me, but I choose to drive here instead because of all the love I get from everyone.

Review №90

2020-02-28 19:00:06

Everyone there was absolutely amazing in helping me get my car! Noel M specifically helped me find the exact car I wanted, and was so patient in helping me choose. She listened so well to what I wanted, and I couldn’t be happier. Noel is very knowledgeable, and knew what car would meet my needs and expectations. I would highly recommend this dealership and definitely ask for Noel!

Review №91

2020-05-29 14:15:08

Elk Grove Audi has set and raises the bar for outstanding service! Their attention to customer details make a difference. They get it!! Their focus on the customer is what customers want!Most impressive is their prompt and responsiveness to questions, active listening to address concerns, and over-all knowledge of their inventory.I researched as many aspects of the car and financing as I could and appreciated being treated with respect. The direct and open transparency to negotiate the car deal was exactly what I wanted. Jerry Sypkens’ straight-forward approach was spot on for me. Yusuf Strwart’s professional, personal approach and quick action at the end were welcoming. Vince (the Prince) Webb was the most patient explainer of electronic detail a “senior” could hope to have… and Jared made the closing paperwork flow easy!I’ve purchased and leased many cars over the past 50 years, starting with my first Chevrolet Monte Carlo at 16 years old! In my memory I don’t recall ever closing a deal as quickly as this one!I highly recommend Elk Grove Audi, Jerry, Yusuf and Vince specifically!

Review №92

2019-06-25 21:22:29

Everybody was very professional. I worked with Noel and Yusuf on leasing a new vehicle and both of them really went out of their way to make the process and the numbers as comfortable as possible. I drove 2 hours to their dealership and would do so again because of how refreshing the experience was.

Review №93

2019-09-04 18:01:22

Wasnt really shopping for a car, but once I saw the First Edition e-tron, I was hooked. Vince and all the folks at Elk Grove Audi made this one of the easiest, fastest and most pleasurable car buying experiences Ive had - and Ive had quite a few because I really like new cars! I wouldnt hesitate to purchase from Elk Grove Audi again and highly recommend Vince or any of the salespersons really since they were all very helpful when Vince had a day off.

Review №94

2012-11-19 06:58:55

We just bought our second car through Elk Grove Audi. Our first car has been serviced there for over 4 years as well. I have always had a positive experience working with Elk Grove Audi. They are consistently professional and easy to work with. We worked with Mike for the purchase of both our cars. I would highly recommend Elk Grove Audi for both sales and service.

Review №95

2013-07-17 13:33:54

This was the BEST used car buying experience Ive ever experienced. Everyone I met there, including Guenther, Mike and Daniel (who I talked to on the phone) were very kind, caring towards my needs, super-friendly and above all, knew their Audis!! Id certainly recommend going to Elk Grove Audi for your next car.. These guys know their stuff! I applaud you!

Review №96

2013-08-14 22:28:12

Ordered a car from Elk Grove Audi and several people helped me and the process and everything was first class. I had a couple issues come up and they took care of me without hesitation. I highly recommend Lasher folks. All 6 people I spoke with and met were geniune good positive people. Also a great price and finding what I wanted.

Review №97

2014-09-02 16:19:05

Excellent customer service, friendly staff. Helped me in every step of the process choosing the perfect car for me. Patrick, Jerry and Mike provided all round customer satisfaction, and I would recommend Elk Grove Audi to everyone looking to purchase a car.

Review №98

2013-06-03 17:23:22

Working with Mike and Gina was fantastic. I flew up from San Diego to look at (purchase) an Audi. Everything from the pre-sales to the finance conversation and the delivery were perfect. Ive purchased a lot of cars, and have worked with many dealerships. This experience was among the best. I would absolutely buy my next vehicle through Mike and Gina.Excellent customer service, no pressure, honesty, good pricing.

Review №99

2024-02-05 09:04:35

Professional staff and very knowledgeable. The whole experience was easy and pleasant.

Review №100

2019-07-30 16:31:37

Elk Grove Audi is the ultimate professional organization. Every one of the employees that we dealt with were extremely nice, efficient, and prepared. Their performance exceeded our expectations and they made the process of acquiring a new car enjoyable and effortless. We highly recommend Elk Grove Audi to anyone.

Review №101

2021-02-10 01:55:49

I went to Audi dealer today. Very disappointed with the sale manager ( forgot his name) but the sale man, Vincent was very nice and easy to talk to. I had a deal with vincent after spending long time there with him. We made a deal. Then the sale manager called us in try to give us a different deal. One said one thing and the other one said another. That place need to improve in honesty when negotiating deal with customers

Review №102

2024-01-09 06:43:44

I like that their sales team did not pounce on my daughter and I when we walked into the dealership showroom to look at some of the floor models cars. They approached us without high pressure and answered our questions. We arent ready to get a car at this time, but I definitely will return when we are ready.

Review №103

2023-04-18 23:55:33

This place so far has taken great care of us. We spent the whole day there figuring out what car was right for us. I would recommend Vince to anyone going in. Very patient with my whole family

Review №104

2013-10-30 21:23:00

I had an excellent experience working with Vince Webb at Elk Grove Audi. I spent several weeks talking with several dealerships about the purchase of a new A6. Vince provided the best information, personal attention, and price of any of the dealers. After much discussion, negotiation, and internet research, my wife and I decided to just to buyout the lease on our current A6. Vince provided the most cost effective and comprehensive buyout package which included a vehicle certification, detailing, and extension of the Audi factory warranty. We found Vince and the entire dealership very professional and easy to work with. Looking forward to connecting with Vince and Elk Grove Audi again when we are ready to purchase a new Audi in a few years.

Review №105

2021-03-10 01:38:39

We worked with Dominic, Michelle and Patrick and they made the purchase of our Certified Preowned 2018 Audi Q3 a breeze as well as enjoyable. Excellent Service all around! Would recommend to my family and friends.

Review №106

2014-11-14 18:57:36

I took my first to Audi of Elk Grove before the summer looking to get some information on the A6. I was looking at a mid-sized sedan and Audi peeked my interest to have me visit. As I walked into the lobby, I was greeted by Vince with a warm smile. This guy really knows his stuff! After He handed me the A6 product book, we proceeded to look over one of the A6s in shop and he just started pouring out so much information. I really take notice when someone really knows their stuff as he was providing to many details, facts and insights about the car as well as Audis background as well. I had mentioned that I was in just to gather some onsite information and probably have a more firm decision post summer and was pleasantly surprised there was no pushy salesman behavior some might experience to get sale.I made my second visit to Elk Grove Audi post summer like I had planned with a firmer stance of acquiring an A6. I was glad when Vince instantly recognized me. After talking more about the A6, we decided to do some car color comparison; I was looking for a dark grey exterior. While there wasnt a dark grey exterior and a black interior, I still wanted to take it for a test drive to make that final decision if I had wanted it; I was aware by Vince that I could custom order my A6 if we couldnt find one to my preference.As the Elk Grove Auto Mall is the closest to my house, I have test driven as well went on drive along test drives along the same sample drive route. Test driving first started along some less densely driven in town roads and finishing up on some highway performance. It pretty much confirmed with me that I wanted this car.Going back to the dealership, we started entering in the specifications I had wanted. It seemed with the surrounding Audi dealerships, my preferences were not available. I was about to fold and custom order the car, about a 4 month process when Vince decided to try one last trick and look at the incoming load of cars coming to the California dealerships. To our surprise, there were about 2 unclaimed cars that fit my bill so we had one routed to Elk Grove and Id only have to wait about 2 months for that.Those two months seemed like a really long time but I was glad that whenever I had questions and shot Vince an email, he would always be replying in a timely manner so I am very pleased with the communication he provided. I was very surprised as the time drew near that delivery was ahead of schedule and the car came in 4 days earlier then it was scheduled too.After I walked in to the aww of my new car and getting the boring paperwork out of the way, I went to sit in my car for the first time. Vince was very very thorough in going over a lot of the immediate features of the car. We also did one last drive around the dealership to get the final feel of the car before I was sent off. I leaft the dealership with a slight craving for spicy chicken. If you are wondering about that, then maybe you just have to visit Elk Grove Audi and see!I would not hesitate to recommend Vince and Elk Grove Audi team to anyone looking to get a high class German car. They provided the level of communication, information and service that is needed to provide a good shopping experience.

Review №107

2016-01-04 22:22:14

Best dealership on the west coast. Elk Grove Audi is amazing. They make your buying experience easy, fun, and inviting. Excellent selection, convenient location, and very knowledgable staff. Daniel our salesmen was top notch, and very accommodating!

Review №108

2013-08-06 17:29:41

We had the pleasure to work with Wesley Howell, the Internet Sales Manager, for our recent Q7 purchase. Working with Wesley and Elk Grove Audi was the best dealership experience weve ever had. He was very respectful, knowledgeable and accommodating. Wesley delivered our new SUV to our home in Tracy and walked thru all the paperwork with us in our dining room. He made the transaction very smooth and painless. He was also very knowledgeable about the features/controls of the Q7 and spent the time going over every option with us. The little things that stand out were programming our garage door opener with the Q7 for us, paring our iPhones with the Bluetooth and adjusting the rear hatchback door height so it stops at the perfect height.These are the personal touches that truly make Wesley and the Elk Grove Audi dealership stand out from the luxury competition. I would highly recommend this dealership to all friends and family and will be the place I purchase my next Audi.

Review №109

2013-12-19 16:36:54

Elk Grove Audi made the process of buying a beautiful new car easy and stress free. Specifically, Wesley Howell was a joy to work with. Wesley worked with me to find the exact car I was looking for at a great price. The sales process was both collarboative and transparent. I highly recommend Elk Grove Audi and their staff!

Review №110

2015-06-15 13:09:25

My initial contact with Elk Grove Audi was to test drive an A6 TDi. Mike was very helpful, answering all questions. After doing additional research I decided the A4 was a better fit for me. When I returned to the dealership on June 13th I found a 2014 A4 which fit my needs. Vince was extremely helpful on the test drive. When I decided to purchase the car Vince, Mike and the finance manager worked quickly and professionally to complete the purchase. I am extremely pleased with my purchase experience at Elk Grove Audi.

Review №111

2014-05-20 20:09:09

I went to Elk Grove Audi to research and test drive the Q5. I had test driven a Q5 one other occasion at a competing Audi dealership, but was not ready or comfortable with moving forward with the purchase. The evening that I went to Elk Grove Audi I was also gathering more information and had a price in mind that I wanted to pay. I was greeted by Rich when I walked onto the lot. He was very friendly and a wealth of information. I got into the Q5 to take a test ride and he spent several minutes going over the multitude of bells and whistles and techie stuff that the Q5 had available. I am very much into the tech stuff and was surprised to learn there were also 3 different driving modes the vehicle was capable of (all omitted during my test drive at the competitor). We then took the Q5 out for a spin, I was able to check out its highway performance as well as some back road turning radius assessments. The entire experience completely sold me on the vehicle being exactly what I desired.I had done quite a bit of research and knew the price that I wanted to negotiate, this process took approximately 3 minutes! Thats right 3 minutes, I told them my price, and they agreed. It was better than the truecar price and lower than the average price paid on Edmunds. I was very pleased and ordered my custom Q5.I received email updates at every stage of the process, when the car went to be built, got to port in Germany, when it arrived in port in San Diego, when it was truck loaded and in route to the dealership.Mike Fallis took delivery of the vehicle had it detailed and ready to go as soon as it hit the lot so I could enjoy my Q5 at the earliest possible moment. He then spent a great deal of time going through all the special Audi connect features, and answered my multitude of questions.I would Highly recommend Elk Grove Audi to all of my friends and family. They give the personalized service that is so often overlooked.

Review №112

2016-03-14 18:08:36

My car buying experience at Lasher Audi in Elk Grove, CA has been extremely pleasant. This is the second car I purchased from this dealership - I am a repeat customer because I was happy the first time. At Lasher Audi, they are laid back and you don’t feel pressure. There is no need for intense haggling - a reasonable deal is easy to come by. They are straightforward and polite about their best offer - after all, these prestigious German luxury vehicles are not for people looking for a cheap car. The favorable experiences will continue when you come in for routine maintenance. You get treated like a VIP and the service is highly professional. For me, Audi is a better value than Mercedes or BMW, and every bit the sophisticated performer of these comparable vehicles.Doc G.

Review №113

2013-04-25 04:53:06

The wife and I did our due diligence and decided on the make and model. We found the Audi S5 on the Internet located at Elk Grove Audi. We had quick correspondence from their Internet salesman, Mike Fallis. We made arrangements to see and test-drive the Audi. It was as it was described online. Our entire contact with Elk Grove Audi was extremely professional without any high pressured tactics to sell us a vehicle. We were introduced to all the manager’s in order to answer any questions that we may have.We purchased the Audi and so far we a extremely pleased.

Review №114

2012-11-05 16:40:56

I purchased a Q5 from Elk Grove Audi and had a great experience. The internet sales department was very helpful, worked out a good deal for me, and the time spent test driving / signing docs / dealing with my trade in was very efficient. Mike Fallis helped me with the process and was incredibly helpful and patient with all of my questions. He also made the trade-in process painless.

Review №115

2019-01-26 18:10:19

I had been searching for a vehicle for over six months from Rocklin to Palo Alto to find the right Audi that fit exactly what I was looking for. During my quest, I found a handful of vehicles where I had visited the dealerships but was put off by their lack of customer service and ability to really listen to my bottom line that I walked away from the deals. That was until I discovered Audi Elk Grove. I was tied up at work when I found the vehicle and had someone contact them on my behalf to talk through the condition of the vehicle and asking price. Based on the first initial contact conversation feedback, we drove down there right away. When we arrived at the dealership we were greeted immediately by David Cobian, the Internet Sales Manager/ Audi Brand Specialist, who had the vehicle already out front waiting for us. Once I had advised I was the one purchasing the vehicle, his demeanor and customer service was unchanged and he still remained professional and cordial. He asked questions, weighed out the pros and cons between the two series to make certain I was buying not just a vehicle but the right vehicle. He completely harmonized the sales buying process but adding in the human element of identifying my needs and working with me to make it happen. I knew right then that this was the vehicle for me and moved forward. He was kind enough to stay well past business hours along with Eddie in Finance and The Manager Yusus (who personally shook my hand and thanked me). Similar to my work endeavors, I’m very particular on who I not only choose to do business with, but to partner with long term for future needs. I highly recommend Elk Grove Audi and this professional team of individuals who well surpassed my expectations. Even if they don’t have the vehicle currently in stock you’re looking for, I would recommend giving them a chance to help you find the right one. David Cobian delivered more than a 5-star customer service experience. - Nicole

Review №116

2021-02-17 14:30:39

This is the third vehicle my family has purchased with the Lasher folks at the Elk Grove Auto Mall. Every time they have exceeded expectations. A quality owned and operated dealership, don’t hesitate to give them a chance to earn your business.

Review №117

2019-09-22 01:08:45

Faithful customer since Jan 2017Services Department Only:Im going to have to give a very low score on my experience with you guys. I was told my car would be ready mid day, it was barely ready at closing. Top it off, my car was completely filthy on the outside when I picked it up, due to the maintenance area. After being called at 445pm to say it was ready, it hadnt been washed by 6. I immediately took it to a detailer, spending an additional $100. Ive been going to this site since jan 2017, but seems like the professionalism is dying down there. The service members that checked me out had the nerve to joke about me being there at 602pm yet I was waiting behind his own customer. He didnt have the decency to act professional or inform me my car hadnt been cleaned. Departed team members like Jett Wolf and Patrick were so good at their craft and friendly, that I moved to the natomas area & still chose to use elk Grove for my services. But Im done with Lasher... the GM should evaluate his team and fix he weak spots.

Review №118

2018-01-06 03:25:45

I am only giving 1 star because of my Salesman. Otherwise, be very wary when you purchase a vehicle here.I had my own loan ready to go...they lied and kept putting off me picking up my Q5, even after my loan Company said it funded immediately!!!! I picked up the car and they hadnt even cleaned it (pre owned)Three days later I was pulled over for expired tags. They left the old plates on without covering the old plate. When I called the sales manager could care less.Fast forward three weeks and my Coolant alert in the car came on. I didnt dare take it back to Elk Grove Audi they completely lost my trust. I took my car to Rocklin Audi and was treated like a queen. After 1400$$ later I was told I was sold a car that needed a whole new cooling system, hoses, cracked housing on and on. I will never ever trust Lasher Elk Grove with a purchase again!!!!

Review №119

2023-12-10 17:07:55

The experience was great. Salesman was very knowledgable and friendly and they worked with us on pricing

Review №120

2019-01-01 18:03:07

Purchased a new 2018 Audi A4 Allroad. Regina Klostreich was our salesperson and Yusuf Stewart was our Sales Manager. Both provided excellent service and were a pleasure to work with. We were treated in a professional and respectful manner, and all questions were answered clearly and quickly. I certainly would recommend them when contemplating the purchase of a new Audi.

Review №121

2019-08-22 07:46:45

Very bad purchasing experience at this Audi dealership, with some shady sales practices that everyone should be aware of. I was looking for a CPO 2018 Audi A7 Competition at Elk Grove Audi in Sacramento. I live in LA, so had to made this deal over email and phone. Initial email communications with Noel (salesperson) was normal, although not very professional. After several ineffective email communications with Noel, I called the sales manager (Yusuf S) and able to agree on a deal for this car over the phone for just over $53K. I told him that I will be flying over on Saturday to purchase it, assuming the car is as clean as advertised. I put down $1K down payment and handed over the sales process back to Noel. Come Saturday, we flew to Sacramento and arrived at the dealership on time at 3pm with my wife and kids. I met Noel and she brought the car out for me to inspect it. To my disappointment, the car has not been washed yet and full of dirt as if the car been sitting for over a month without being washed. When I asked why its not yet washed, Noels response was that theyre waiting for me to approve the car, finish paperwork, then theyll wash it. Not the kind of answer I was expecting and since they know that Ill be coming over that day to inspect and buy the car, isnt it common courtesy to wash the car that I will be paying over $50K first? This of course upset me and makes me think that they are trying to hide something from me by not washing the car first, so it will be hard to see scratches, blemishes and dents. This just leaves a bad taste that an Audi dealership would do such a thing. So I went around to look at each the car super careful with my wife (also fuming), found some minor scratches and no major issues. I test drove it and I found no issue. So I then told her that Ill take the car and she said shell fill up the gas and wash it. Then come the finance paperwork and this is where it gets even uglier. Went to the finance office and met with the finance guy there to sign the paperwork. It started with signing the basic DMV, privacy stuff, and a few more where he explained each in some detail before I signed it. Then come this one paperwork he wants me to sign without saying too much about it. I was about to sign it, when I saw that its for a Theft code for $289!! I was surprised to see this, as I never asked for this and the $289 for a theft code that he said gets me some sort of warranty in case it gets stolen, bla, bla. I said I didnt ask for this, but then he responded with Its included as part of the negotiated priced that you agreed with the sales manager he said. So I was like, ok then. If its included, sure, Ill take it and I signed it. Then comes the long retails installment sale contract paperwork that breaks down all the numbers, price of car, dp, fees, etc. So he explained a few areas where I have to sign or initial, which I started doing while at the same time looking at the numbers again and to my shock, he listed the $289 as an additional cost instead of it being included per what he told me earlier. So I asked him about why this charge is there, where I couldve easily missed it, if I didnt take my time as he went straight to the total that I have to pay. And it gets awkward of course and he said that he will call the sales manager again to confirm (I dont know what is it to confirm, as he said earlier that its included as part of the negotiated price). He called someone, explained how I didnt want this theft code included. The call lasted less than 10 seconds, he hung up and tear up the sale contract and printed a new one. I kept quiet, but was fuming inside. So after he printed another one, I looked through it carefully, signed it and left. Noel came back with my now washed car. We looked through the car again and sure enough, we found several more obvious scratches in bunches that we couldnt possibly see when its dirty. We drove off with our car upset and couldnt believe an Audi dealership could go this low to try and cheat a customer. Sleazy practice!

Review №122

2016-03-12 15:36:04

This is the best dealership weve ever been to. Have owned two Audis and their service and customer care is top notch. We drove 45 minutes out of our way when we had a different Audi dealership right down the road. We have since moved to a different part of the country and quickly learned that we where spoiled when using Elk Grove Audi.

Review №123

2015-12-07 06:20:57

I (Troy Bradley) pulled up to Elk Grove Audi in my A4 Ultrasport and had the warmest reception I have ever had at a dealership as a new Audi owner. Jet in service greeted me and made sure I had everything I needed i.e. changing wipers, taillights, and installing a new battery. I came in right before evening closing and everybody made sure I was safe to keep traveling on the road with my new/ used Audi. Thank You So Much Elk Grove Audi!!!!!!!

Review №124

2013-09-26 17:43:43

I had a very positive experience working with Daniel Pascual, Audi brand specialist at Elk Grove Audi. I came in with a model in mind (A3) which sold a few hours prior to my arrival and Daniel was able to show me A4 Avant, which fell in the same price range and also alleviated my concerns about the limited cargo space of the A3. After a test-drive I had no doubts about which car I wanted and Daniel helped me through the process of completing the purchase.I would highly recommend Daniel and Elk Grove Audi, they have a great selection of model and competitive, dynamic pricing.

Review №125

2014-07-12 12:06:14

Elk Grove Audi knows how to treat their customers! I called on a Sunday to inquire about an Audi Q7 TDI Prestige S-Line. I spoke to Daniel Pascual, the internet sales manager and he made the process so simple! I had my car appraised at Carmax and he immediately agreed to meet their trade in value. We negotiated a fair price and on the following day I drove from Oakland to seal the deal. I was there 45 minutes max, completing paperwork and learning about the bells whistles on the car, before I drove off in my beautiful beast.This dealership goes out of their way to make sure the customer is happy. I had been to several other dealerships that seemed uninterested in my business. Elk Grove let me know that they wanted my business. If you are looking for an Audi, contact Daniel, he will give you the best service and the best price, I promise!

Review №126

2024-01-31 01:48:29

Very friendly and the salesperson forgot his name but they are all very friendly

Review №127

2016-02-15 22:49:59

I wish they had a negative star rating because 1 star is giving this dealership WAAYYY to much credit. I bought my car in TX and had an amazing experience. I moved to stockton for a job and have been bringing my car to Elk Grove Audi. The customer service, especially from Jet Wolf is minuscule. I have never had such poor service from any business in my life. I already drive 30+ miles to bring my car in, I guarantee you I will drive even further just avoid comin to Elk Grove Audi again!

Review №128

2016-07-20 20:02:18

After considerable research, financial pre-approvals, and time to reflect; earlier this week I decided to move forward on my plan to purchase an Audi TTS. I found the car with all of the options I wanted and in the color I was hoping to find at Elk Grove Audi. I contacted Audi through their website and received a friendly, prompt, and professional response from Daniel Pascual. This theme of being friendly, prompt, and professional was found through all of my interactions with the team, but especially Daniel. Within a few hours, I left the dealer with my new car and am exceptionally happy with the car and the experience. Thank you, Daniel and the entire team.

Review №129

2016-08-21 19:15:35

The Elk Grove Audi team were fair, friendly and did a great job in helping us find just the right Q5. The transaction was smooth and low key. I would definitely recommend them and do business withe again.

Review №130

2023-07-18 01:45:29

Amazing customer service. I’ve been going to this Audi dealership for 8 yrs. I’m always treated with 5 star customer service. I will not go to any other Audi dealership.

Review №131

2024-05-13 15:33:39

I have been a customer for over 40 years with the Lasher auto group. They always provide the best service experience.

Review №132

2013-04-05 04:19:04

* * * * * FIVE STARS * * * * *Everyone at Elk Grove Audi was just as one would expect from a top-notch luxury car establishment. The salesman, Daniel, truly impressed me with his extensive knowledge of the A5 and was such a kind, easy going gentleman throughout the entire process. No matter how many questions I had or scenarios I posed, Daniel either knew the answer or immediately sought out assistance.I am a 2nd time Audi owner and hope to always have one in the family. I am LOVING my new A5 and all the richness that Audi offers.Thank you,Beth :-)

Review №133

2018-08-01 15:53:34

I really wanted an A3 etron but had been lied to or ignored at other dealerships. I was given a quote for my new car and trade in by Jerry and Hanna of Lasher Audi. I was hesitant given my prior experiences but I made the trek out there and was so please I did. The transaction was exactly as the quoted me over the phone.So refreshing to deal with a dealership and sales people with integrity. It’s clear they want the sale but want a long term customer as well.

Review №134

2013-07-22 13:42:18

Guenther was fantastic as was my entire experience. I ordered my new Audi A7 and I was continually updated as to its progress and timeframes for delivery. The paperwork process was simple and easy and everything that was communicated was 100% accurate. Guenther was incredibly knowledgeable and helpful about the car and has been a great resource post sale as well. They even delivered the car to my house in San Francisco! Who does that?!? Fantastic buying experience, would highly recommend the team at Lasher Elk Grove.

Review №135

2019-07-04 16:44:14

By far this was the best car buying experience in my life. Starting with my salesman Ross Shimi and through the finance experience. No high pressure sale tactics all just professional business. I would highly recommend this team to any!Rhonda

Review №136

2021-06-04 14:59:04

Daniel was super awesome in providing services. Trade- in process was painless and even whole buying experience was. Even though we went late in the evening, whole team made sure we were comfortable enough before making purchase.

Review №137

2023-12-07 23:07:25

Fast, efficient, understanding, and professional staff. Very easy to work with. Answered all of my questions.

Review №138

2013-02-22 22:19:01

I recently purchase an A3 TDI from Elk Grove Audi. The internet sales team was very helpful and curteous. I dealt with both Wesley Howell and Mike Fallis at different times during my purchase process. Wesley initially responded to my request and Mike Fallis took me for a test drive. When I was ready to purchase the car, Wesley guided me through the entire process. I applied for financing online, so when I arrived, the application was already in progress. He also took a car in on trade, and made that process seamless.Perhaps the best part was that they honored my price even though they had another buyer willing to pay more (and this car was the last A3 TDI in their inventory). Im sure other dealers would have taken the higher money. Additional thanks to Patrick Ahern (for the original deal) and Jerry Sypkens for honoring it.

Review №139

2017-09-20 04:43:32

Honestly, I would give a half star to the service department and this is not an assessment of the sales staff, which as I recall was exceptional when purchasing the Q5. The first few scheduled maintenance services were fine. There was a recall performed- water pump issues covered. However, the last two times have been sub par both of which included recalls, scheduled maintenance. In February 2017, I Was charged for labor on diagnosiis of an issue that was found to be under warranty. The repair was made with no charges but the $160 for diagnosis stayed on the invoice. Then this last time in August 2017, I was charged labor to diagnose an issue that should have been found when inspecting the brake system as part of the scheduled maintenance. Then the part that was found to be the issue was the brake sensor wire which was replaced for which I was charged an amount that is $30 more than any Audi dealer that I can find online would charge for the exact part. No qualms with the labor to replace that, but the $80 charge to diagnose when if the visual brake system inspection under the scheduled maintenance details would have found is an inflated charge. I understand accept the dealer service to be pricey but the attention to detail is lacking and costly at Elk Grove Audi. as stated already the sales team at this place was exceptional and I have a VW from the same companies VW dealership, but as for the service dept. at this Audi dealership the case is not the same.

Review №140

2018-02-20 22:20:23

Had a great experience with Jeff (manager). He really went above my expectation helping me out with the wheel locks that I didnt have a key too. A little bit of kindness makes a huge difference in this world. Great customer service at this place! Thanks Jeff

Review №141

2021-04-20 22:40:53

The staff at Elk Grove Audi were knowledgeable, professional and helpful throughout. We had a great experience and wouldnt hesitate to work with them again.

Review №142

2021-08-01 09:20:07

If I could give a 0 I would this place is only good if you don’t know what you are going for, multiple times I have allowed their mistakes to fly under the radar only to speak to that reprehensible service manager, Felipe something irrelevant, Claimed a simple misunderstanding on his own dealerships POV a matter of my own actions. Terriblly vague service tokens and a service manager who thinks he’s the be all and end all of service professionals. In fact his own employee Leon Huang is 100000% a better fit than the 2 bit Ex service assistant of a manager that is employed right now. FELIPE should be sent back to VW and allow someone who actually can deal with customers to run the service desk. Lost my business and my car. All thanks to FELIPE FUENTES at Elk Grove Audi and his TERRIBLE customer service

Review №143

2018-04-21 09:10:34

It was really nice going here two years ago. Really did service the car nicely. But now I will not go back ever again. So I got brake system fluid flushed complete just 8 months ago. This brake fluid should be good for 2 years atleast. But on last inspection it was bad. Went to a parts service centre to see if my car had water or air intercooler. The service man was really arrogant and said we dont call INTERCOOLER here in Audiworld. The system on computer said it was secondary radiator and then he was confused why they called is secondary radiator named instead of an intercooler. Idiots working here who are use just waiting to rip off your money. Before careful!

Review №144

2019-11-24 00:17:10

When I get my car at car max, everything was fine until I start doing recall and no choice but got to go dealership. My first visit was mad, they are being careless on car and leave minor scratches. This time I go, they can keep calling me on their mistake for missing too like I am a theif and more scratch. If you Don not know how to wash a car, then do not touch it. I like adui car but not the service. Why am I not buying Honda? And spend more on Audi.

Review №145

2020-10-27 14:54:45

I am recommending Audi service consultant Leon Hoang for a hassle free and professional service he has given me and my Audi A6. During the service, I was provided with an Audi loaner so I can drive back to work and Leon kept me updated with the work up to the time it was completed. Kudos to Leon and Audi Elk Grove!

Review №146

2021-01-26 01:44:25

High High Customer Service provided from the moment you walk in the door.My service advisor Mike Crisel took time to explain the details of work needed for my A3 eTron. They had a loaner car ready to go.All streamlined, pleasant unrushed service. FIVE STARS 🌟.

Review №147

2013-08-02 16:49:43

Having had a bad experience with Niello I moved to Lasher. They took pity on me and helped me right a situation with my 2009 Q7. Wesley was very helpful and made the transition into my new 2014 Q7 easy. I would highly recommend Lasher for their sales department and their service department.

Review №148

2019-11-21 18:46:28

We all sceptical about car sales, but this was an extraordinary experience. Honest and respectful people. No gimmicks, no misleading statements, straight forward. Offered bigger discounts than they quoted on the internet. I will only deal with them from now on.

Review №149

2020-05-30 22:04:44

Had a recall service done here, they washed my vehicle afterwards completely complementary. Service Department was very friendly and attentive to my concerns on the phone and in person, I loved the care they gave my vehicle, would definitely consider this place if my car ever needs anything done!

Review №150

2020-10-14 00:39:01

They did not have the vehicle we were looking for. Vincent went above and beyond to find our vehicle. We will continue to do business with Elk Grove Audi and recommend friends and family.

Review №151

2013-10-04 15:06:29

I had a very positive experience dealing with all the people at Elk Grove Audi. They were pleasant, helpfull, and non-pressuring. I would reccomend this dealership to anyone looking into purchasing an Audi.

Review №152

2013-05-18 20:22:13

The best dealership to buy a Audi !! I purchased my A5 1 month ago .A dream car. Mike Fallis the internet sales manager was awsome to deal with. The entire dealership team made by car buying experience a pleasure, I rate this dealership and my experience a solid 10.

Review №153

2023-11-19 17:18:08

Thank you Jakobie and the folks at Elk Grove Audi for taking care of us! Very happy customers!

Review №154

2013-10-02 03:50:52

Marty is Sales, Jerry, Sale Manager and Rochelle in Finance all top notch folks. Great car buying experience. I would highly recommend them and the Elk Grove Audi dealership.

Review №155

2019-09-21 20:36:01

Bought a pre-owned Audi A4 that was a part of the Oil Consumption Recall was never fully performed and they would not fix it! Sales Manager Yusef Stewart and Sales Specialist Hanna Petrasunas are very unethical! To top it off they sold an extended warranty that did cover the issue either!

Review №156

2013-10-04 15:53:44

Wesley Howell and the rest of the Elk Grove Audi team were fantastic when we purchased our Q7. I would highly recommend Wesley to anyone looking to purchase an Audi.

Review №157

2024-01-29 18:45:22

Very knowledgeable and professional, everything was perfect.

Review №158

2018-08-16 22:53:44

This Audi place is were they scam people form money. They charge you 1000% more for work and parts. In May 2018 they told me that I need to replace my front and back brakes for $1,500. I did it my self price $80. I am not happy with this place.

Review №159

2020-03-17 14:22:59

Second time purchasing a car from Elk Grove Audi. Both experiences were absolutely top notch. Ill be going back again and again!

Review №160

2012-12-16 03:54:46

We have now bought our second Audi from them. They were all (but especially Guenther, Patrick & Mike) were really attentive and patient and got us exactly what we wanted every time. Thanks Very Much.

Review №161

2015-10-15 01:20:44

Had a great experience at Lasher Audi. They didnt have the exact style i was looking for in stock and they were able to find one and have it at the shop within a week. Patrick Ahern and Mike Fallis are about as nice as they come and a pleasure to do business with. Thanks guys!

Review №162

2023-10-05 15:59:59

Great prompt service. They fit me in today even though my appt was actually tomorrow.

Review №163

2023-12-31 11:10:07

Great customer service and efficient purchase experience. Thanks Vincent!

Review №164

2016-11-30 18:33:11

When for service for my A6 over the phone they said they would fix it for $65 then when I got there they said $188 for wiper blades and to fix the problem. At the end they want to charge me 5 hours for $800 to fix my sunroof that they say was the problem with the water leak. Every time I come here it starts under $100 and goes up over $500 by the end of the day.

Review №165

2016-07-11 16:15:31

I would like to thank you, Vince, for spending the time to help Jeff and I pick out all of the features that we wanted and for taking the time to introduce me to the multi media package. I have a funny story to tell with you.I hope to see you when I come in for my 5,000 mile service:)Stephanie

Review №166

2023-08-30 16:01:54

Best experience of my life n to c my cousin so happy they will be receiving more buissness from us fit sure

Review №167

2023-04-05 00:46:16

Customer Service at Audi of Elk Grove is amazing, friendly, courteous, made me feel like part of the family.

Review №168

2022-05-31 18:31:25

The service team was amazing and very accommodating to what I needed for my Audi service. Rodrigo is beyond wonderful and helpful and I’m very satisfied with this team!

Review №169

2021-04-08 19:12:31

Outstanding friendly service. Purchased a 2021 Audi Q8. Daniel P made it the fastest and easiest car purchase I have ever experienced .

Review №170

2023-08-22 16:51:43

Wonderful buying experience! Definitely coming back for my next car!

Review №171

2015-11-21 16:38:43

I finally decided on an A7. Victor at Elk Grove took the time to find me what I wanted and made the entire process a pleasure. I recommend them to anyone looking for a new car, especially an Audi.

Review №172

2011-10-20 18:34:46

My wife and I had great service why buying at elk grove Audi. Our sales guy Raelph was super help full and follows up with me everytime I come in to get a service.

Review №173

2018-05-10 17:48:00

I had a really bad experience with this Audi dealership they wanted to charge me 165 just to charge the battery so they can reprogram my key that I got had ordered and that’s after I got the battery for them and then told me I can’t change the battery here that I have to take the car off there lot to do it and I called Audi in Sacramento and they told me it’s completely out of line for them to do that so I’m taking it to them because of their honesty and great service nilli Audi

Review №174

2020-06-12 18:25:43

Vince and Yusuf were both extremely helpful and knowledgeable...they talked me into my dream car without making me feel pressured. I definitely recommend this dealership!

Review №175

2019-06-21 23:55:01

This is a great place to get a car. The people there are nice and you never feel pressured to buy a car. The carbuying experience is an extremely enjoyable one.

Review №176

2013-08-28 02:22:16

It has been very nice experience.Great to work with knowledgeable and friendly people.Audi is very nice to drive.Would recommend this dealership with confidence.

Review №177

2015-12-15 19:59:33

Great experience, very friendly and helpful during the entire process.Fastest car transaction ever experienced, hours less than my past experiences.

Review №178

2023-09-02 02:11:46

Enjoyed working with Vincent! Great buying experience.

Review №179

2017-04-19 18:49:12

Very very very poor customer service. when ever we call they always like we are so busy and they are pretty rude lady at the front always say give us your number and we will call u back but they never call back. i will prefer to go somewhere else than this. They should change the dealers.

Review №180

2023-08-27 06:38:17

Just trying to figure out my vehicle registration, otherwise, everyone was great.

Review №181

2016-06-30 23:37:42

These guys will take care of you! I had an issue and it was resolved in a very efficient and professional manner and I was very happy. Thank you! Especially Bill in the service department.

Review №182

2015-03-02 00:02:52

My wife and I bought a new Audi A4 from Elk Grove Audi. The experience was enjoyable, trouble fee, and very professional.

Review №183

2018-07-20 21:17:56

Very good service and very patient staff. Highly recommend Leon who really knows what he’s doing. The front desk lady is also very nice and hardworking.

Review №184

2019-05-01 14:50:31

I worked with Hanna & her team recently on my A8L purchase...Couldnt have been easier to work with. Highly recommend Elk Grove Audi

Review №185

2022-06-13 20:03:44

The staff were polite and helpful. The service appointment went smoothly and was completed on time.

Review №186

2012-11-10 09:09:15

They went out of their way to get me into the car I wanted. Very pleased, will totally return to do business with Lasher Audi again!

Review №187

2019-03-17 03:28:33

The took care of all my needs. They also washed and vacuumed my car. Leon was extremely helpful.

Review №188

2021-03-13 20:42:28

Very knowledgeable and friendly salesman. The rest of the staff was great. Made the deal easy!

Review №189

2023-02-23 23:50:18

We like Audi Elk Grove. Sales person is really good.

Review №190

2021-03-23 00:07:25

From the sales team to service team, this audi dealership is the best in the sacramento metropolitan area.

Review №191

2023-04-12 23:55:19

Love Elk Grove Audi. Always take my car there to be serviced.

Review №192

2020-11-18 18:54:46

Daniel and Yusef in Elk Grove provided excellent customer service and went above and beyond to work with us.

Review №193

2023-11-09 16:20:28

Daniel was super friendly and very helpful.

Review №194

2018-09-14 02:47:41

This Audi dealership went above and beyond!! Very helpful and very courteous staff!!! We are very happy with our purchase!

Review №195

2018-10-12 22:44:49

Worst customer service experience from the lousy service department I have ever had. You would expect more from luxury car dealerships, particularly when they are trying to pick your pocket.

Review №196

2013-06-17 16:43:05

Great experience. They gave me terrific service and the car I wanted at a very competitive price.

Review №197

2021-01-11 17:17:14

Awesome experience for cars, really well informed staff and were able to get me to what I needed quickly!

Review №198

2016-08-29 15:52:46

Tremendous experience. Vince is a gentleman and will go to incredible lengths to take care of you.

Review №199

2023-07-28 17:42:54

Had a great experience with Vincent @ Audi Elk Grove!