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Categories

  • Cell phone store
  • Cell phone accessory store
  • Telecommunications service provider

Phone: +1 626-799-7499
Site: https://att.com/stores/calif...
Opening hours
  • Monday:9 AM–8 PM
  • Tuesday:9 AM–8 PM
  • Wednesday:9 AM–8 PM
  • Thursday:9 AM–8 PM
  • Friday:9 AM–8 PM
  • Saturday:9 AM–8 PM
  • Sunday:10 AM–6 PM
Edit info

Total reviews rating 4.2

140 Reviews for AT&T Store 2024:

Review №1

2024-05-18 18:48:46

I didnt want to go to a store because customer service nowadays is horrendous. Royce at the South Pasadena store was exceptionally patient, nice, and helpful. He would let me know what he was doing in trying to resolve the issue. Its very hard to find good customer service where the person is not talking down to you and rushing to finish with you. Royce made the whole experience pain-free. Keep hiring people like him.

Review №2

2024-05-29 03:44:27

If you need help or if you have any question with your phone, we highly recommend you to come to AT&T South Pasadena and look for Royce. He is nice and very helpful. He knows what hes doing. Hope AT&T should hire more people like. Cool dude.

Review №3

2024-03-12 17:30:29

Terrible customer service from the 1 rep here today. Walked in to him opening the door 15 minutes late. No uniform. No name tag. Did not greet me. Literally just said what do you want when i walked in. If you call that a greeting. I dont know that guys name but good lord get trained in customer service or find something else to do. HORRIFIC CUSTOMER SERVICE!!!

Review №4

2024-05-22 01:10:27

Krystal really helped me out and made a recommendation I would have never thought of without her. Thank you! Highly recommend

Review №5

2023-12-05 22:00:31

Subpar condescending staff, would not answer any questions without an attitude and made the whole process of not more difficult, than more stressful than it should have been. Employee never gave me her name but I suggest staying away from the young girl in the beanie.

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Review №6

2024-04-13 21:26:27

My husband went to the store with an email issue that’s been bothering him for over a month. He said Krystal was super helpful and solved the problem within minutes! Thank you, Krystal!

Review №7

2024-01-28 22:09:12

Never going back here. This is an authorized dealer not a corporate AT&T store. When they couldn’t figure out how to refund me, they told me to drive to a corporate store. The incredibly kind and competent employee who helped me at the corporate store in Alhambra told me this was not the first time that this specific authorized dealer had told people to go there to fix their mistakes.

Review №8

2023-09-19 20:15:29

I came into the store looking to upgrade my iPhone and was greeted by a representative named Damian. I told him what I was looking for and he made it happen! He was super thorough and explained what my current plan offered. I ended up upgrading my plan and using my current phone as a trade in. Working with Damian made the process super easy and quick! I’ve had my share of interactions with reps but this guy definitely set the bar! Super professional, easy going and knowledgeable! I hope to continue working with him. A+ Service!!

Review №9

2023-08-24 02:08:07

I agree with the previous review. If it is possible, I would put zero. The staff is completely incompetent. It is already second time when they say one thing and the opposite happens. You cannot rely on the word. When you ask to explain, they tell me to call customer service. The only one thing they are doing extremely well it is taking credit or debit card. They also refused to give me their names. I wonder whether it is the companys policy, or their manager Angie needs to look into their training. Have to switch the provider.

Review №10

2024-05-20 19:18:00

Great customer service at this store. Angie was the best and answered all my question.