Presentation on Map Reviews Nearby

AT&T Store in Corte Madera

4.4 (199) Ctr, 305, Corte Madera, CA 94925, United States

Categories

Cell phone store
Cell phone accessory store
Telecommunications service provider

Location on the map

Corte Madera, Marin County, California, US

Phone: +1 415-924-9803
Site: https://att.com/stores/calif...

Opening hours

Monday:10 AM–6 PM
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:10 AM–6 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.4

199 Reviews for AT&T Store 2024:

Review №1

2024-06-21 22:08:29

Trey was absolutely a star! He helped us with a very complex and frustrating issue with setting up phone, transferring from another provider ( Verizon hell actually) and made everything so simple and easy that my friend cried with happiness after completing the process. He is exceptional in every wayAlso Lelei was outstanding! Guiding us to to Trey and explaining our issues prior so we didn’t have to repeat story for 10th time. Excellent service!!

Review №2

2024-03-07 00:12:40

Stellar sums it up! Service, knowledge, professionalism, efficiency, courtesy all exceeded my expectations! I never felt rushed. Roberto gave me 1 on 1 attention until my new service was activated, and assisted setting up all of my devices. 100% satisfied with my experience which was a pleasant transition from my frustrations with Verizon customer service.Thank you for this experience!Casey

Review №3

2024-03-19 03:07:52

OT greeted me promptly and cordially. After establishing my needs he sat me with Miles who did a terrific job answering all my questions and helping me make a decision. I couldnt be happier with the experience. Trey made sure my accessory needs were met and the three gentlemen could not have been friendlier or more professional. Thank you for your care and assistance.

Review №4

2024-04-12 00:29:21

Marco V AT&T store associate at Corte Madera really went above in beyond. He was not only very personable, he was also knowledgeable. I was speaking to a AT&T representative on the phone while in the store and he was very patient and more informed than the phone operator. I’m switching phone carriers and he helped me avoid a month long outage of service. When the phone operator said that was the only option. If I ever come back to AT&T, which is not likely, I would only like to deal with him. Thank you very much Marco V

Review №5

2024-04-18 19:23:05

Had to wait about 20 minutes but when my turn came up it was worth the wait and Marco is knowledgeable, informative and patient with customers in general and spent amble time with me explaining the different plans and what was available to me. Very appreciative and Thanks again‼️

Review №6

2024-03-20 03:13:12

3/19/24 update: we had to go back into the store two times this week because we moved and were having issues getting cellular cover in our new location. OT and his team Miles and Trey are awesome. They go above and beyond just as Marco who wasnt there this time does.Miles helped us with two new phones and was very patient. Trey and OT helped out as we were also buying accessories. OT is a great addition to the management team. Thank you!Marco is knowledgeable and very helpful. Thank you for your patience and getting my galaxy fte to work properly.

Review №7

2024-05-19 01:24:36

The Corte Madera store is fantastic! Att should be proud to have Trey representing ATT. Knowledgable, friendly, eloquent.I am switching everything over from Comcast.

Review №8

2024-03-30 18:49:58

Marco was great. Very friendly, good customer service and efficient. Im very happy with my experience at the Corte Madera AT&T store.

Review №9

2023-11-19 21:18:06

Trey and Roberto were OUTSTANDING!!! Trey was so knowledgeable and efficient, and I felt well taken care of by him. When he had to step away, Roberto jumped right in and he was friendly and able to continue without losing any threads from the progress Trey had made. Im SO glad to be back with AT&T and this particular store. They are consistently THE BEST!

Review №10

2024-03-06 19:53:37

Trey and Miles were great. Great service very friendly very knowledgeable. I’ll problem solved.

Review №11

2024-02-12 00:06:01

Could not find the cable channel number for CBS. Store did not know. Told me they were a store and could not answer qujestions. Gave me an 800 number to call. Called message; Number not in service.. UNBELIEVABLE

Review №12

2024-01-17 06:29:09

Tre Wright helped me w/my Apple Watch, iPhone, even came to my home on his day off to teach me how to navigate the new fiber optic installation process ~ Smar,t, kind & a natural born teacher!⭐️⭐️⭐️⭐️⭐️💫

Review №13

2023-12-22 18:03:55

When you have 2 employees working as slowly as possible with 5+ customers waiting there isnt a lot of positive experience. If the manager put as much effort into helping customers as he does in telling everyone they have to wait while he wanders around he would be a star employee. Id avoid unless you have lots of time on your hands.

Review №14

2023-12-16 21:17:19

The AT&T store in the Corte Madera Mall was so helpful. I thought I would have to buy a new phone. The problem was with an app. They identified the problem, and I was able to reach the developer and we resolved the issue. Thank you all at the AT&T store.

Review №15

2023-10-10 22:41:39

Went to this corporate store today & had the pleasure of working with Marco. What a great employee! Knowledgeable, professional, patient, & just a great guy. We will definitely go back to this location for our phone purchases & upgrades. Thank you!!

Review №16

2023-06-29 19:17:41

TREY WRIGHT! Every company should have a representative such as Trey…he is informative, accommodating, calm, sincere and quite knowledgeable. There have been moments when my learning curve was slow and his ability to help with ease and patience boosted my confidence. I would highly recommend this AT * T store and to ask for Trey, he is a standout employee and a gentleman. Thank you Trey for all your assistance, it is deeply appreciated!

Review №17

2023-10-25 17:21:40

The ATT onboarding process is simply awful, however the staff in Corte Madera are truly great! Patient, knowledgeable, responsive, and friendly. No better way to deal with the ATT cumbersome system than at this nice facility. I’d give them a 10 star rating if the ATT website system was better.

Review №18

2023-03-12 17:31:09

Service at the Corte Madera store is awesome! Trey definitely went out of his way to help me set up my phone.Thank you great store and amazing customer service. Definitely will let my friends and family where to go .

Review №19

2023-07-22 17:52:22

If you are greeted by Robert, the manager, he just tells you to go away. In all my years going to this place, he makes sure to discourage you to be service at this store! He has a motto, tell them to wait longer than an hour and they just go away ! He does this to all customers that come in, I did witness it. Since one of those, I decided to wait, and it was not an hour wait. I do not see him servicing the clients, but shooing them away. I did buy my new phone in Strawberry shopping center at the ATT store, where he send me. As he did not wanted to bother with a new sale. I guess??

Review №20

2024-01-14 21:11:53

Marco saved my life today!Lucky ATT to have such a remarkable employee

Review №21

2022-12-01 22:38:47

I had an amazing experience buying my new iPhone 14 at AT&T in Corte Madera! My sales Consultant was Trey Wright and he was very helpful! It was a busy time but Trey acknowledged me when I walked in the store. Once he was available he answered all my questions. Trey and Roberto, and Marco went above and beyond to help me! Thank you guys!!

Review №22

2023-11-13 19:30:18

Waited 30 minutes on Monday late morning. Only one employee helping customers and one employee checking on customers. Just needed a screen cover change that was under warranty. Never received help.

Review №23

2022-05-07 22:51:08

This was by far the most pleasant experience we have ever had at any cell phone store! We worked with both Roberto and Jennifer and they were exceptionally friendly, accommodating, and helpful. We were very impressed with their service and their welcoming attitude. They truly cared that everything was working perfectly with our new phones and that we were completely satisfied. We unfortunately witnessed several customers who were being rude to them, and they handled that beautifully. I highly recommend this store!

Review №24

2023-03-14 22:19:35

The team member who helped me was awesome! Tarci has helped me so much and he deserves a medal for customer service, going above and beyond to find a solution. I cant say enough about how amazing he is! Thank you for reminding me ATT is the way to go!

Review №25

2023-09-10 17:14:45

Bait and switch.I went in to trade in my iPhone and established a new account with AT&T. The special that was running at the time was a $800 trade in and the sales rep said since they didn’t have the iPhone I wanted in the store a new one would be mailed to me and all I had to do was send in my old iPhone and be credited the $800. I sent in my old iPhone and was never credited the $800. I spoke with an AT&T rep online and they were going to look into the case. Several weeks later I got a letter from AT&T saying they were unable to confirm the promotion, it was on their website at the time I went into the store, and gave me a $150 AT&T gift card.The only reason I decided to set up an account with AT&T was for the $800 trade in promo.

Review №26

2022-07-03 23:43:25

Robert Bobby had the best customer service we have had yet at ATT . He was patient with us and extremely helpful . We would come back again to him if we need any assistance. He was someone we would consider that has top customer service. Helped us know about deals and teacher discount which we didn’t know about . He was quick, efficient and detailed. Thank you !

Review №27

2023-08-01 18:09:41

I never thought I’d leave a 5 star review for the AT&T store but Marcos was so over the top fantastic I had to give him a shout out. Note to AT&T: Unfortunately for us who go to the store, he needs to be promoted.

Review №28

2022-11-20 08:44:35

I had purchased a new Ipad and needed to add cellular coverage. Trey helped me not only with that but explained my phone coverage in detail and helped me with my ipad. He was kind, patient, very professional and informative. Unfortunately a woman (supervisor i suppose but she did not introduce herself) interrupted us and was quite rude, saying I should go to Apple for help. Were there other customers Id have understood but none were there. Thank you to Trey. Hes a keeper and an excellent employee. I hope his help did not cause him any trouble or reprimands from his superior. Hes a great employee. Ask for him...There should be more like him.

Review №29

2023-11-12 00:31:28

Truly an awful experience with incompetence galore. Spent an hour waiting to be told I could not get the phone I needed, even though it was their error the first of four times I’ve been in that caused this.

Review №30

2024-06-24 23:43:53

They do not answer their phone. Odd for a phone store.....

Review №31

2022-10-12 22:46:18

I had dropped and broke my phone at work and came to replace. I was sent away for not having an appointment. The manager was not only very rude and unprofessional to me, but also to two other customers who walked in that I witnessed while waiting. This really rubbed me the wrong way. This encounter occurred on the afternoon of 10/12/22. You guys gut me in wireless charges every month, and I still came to throw more money at you with a new phone purchase, and im treated like an inconvenience. I get enough of that at the DMV. Im switching providers..

Review №32

2021-04-12 00:03:54

Kaye was a lifesaver! She was attentive to my business needs and made sure to get the best deals for me. She was patient and took her time making sure everything was set up just right! Super personable and enjoyable to work with as well!

Review №33

2019-06-05 22:07:30

BAD WENT THERE TO PAY MY BILL THEN I WAS GONNA ASK A QUESTION ABOUT MY BILL NO BODY Was Able to Talk to dont even a Person There Ask Me IF I was Waiting for SOMETHING....Besides AT & T still has NO GREAT COVERAGE Stores guys are not really Helpful qpqqq

Review №34

2024-02-22 19:09:21

Trey is the the greatest representative….ask for him ….he will solve your problem

Review №35

2024-04-04 18:27:33

Great service! Thank you Marco!

Review №36

2023-02-10 01:56:32

Trey was awesome! He was super patient and did a great job setting up my new ATT account both wireless and Internet

Review №37

2022-11-03 23:34:49

Bobby was very helpful, knowledgeable and explain all of the in’s & out’s of my bill/promotions when buying a new phone while also being super mindful of my time. Very pleased with the service I was provided! 😊

Review №38

2023-03-08 20:23:07

Had issues with getting a phone unlocked for transfer purposes and had excellent, professional, and courteous service from Marco, who connected me with Roshaun in Jamaica and Tommy in Lubbock, TX to get the technical issues resolved.

Review №39

2022-12-20 22:59:04

I had a great experience in the AT&T store today. I had issues with the SIM card in my phone, and Gail was awesome and answered all my questions :)

Review №40

2021-01-09 21:13:12

I had a terrific experience at the Corte Madera store today. I came in with a significant issue that I had been unable to solve through customer service. The manager, Jea and the sales rep, Damion, took the time to understand the issue fully and figure out a good solution. I came in very concerned about the issue and my inability to solve it. I left very satisfied with the result and the sincere efforts of both employees to solve my problem. I have been an ATT customer for nearly 15 years, and my experience today reinforced my loyalty to the company.

Review №41

2020-07-11 00:30:10

Aron was my customer service rep and he was superb. Patient, knowledgeable, polite, accurate - what more could I have asked for! I will definitely ask for him on my next visit; you should too! Wish I could give him 6 stars Stars ⭐️.

Review №42

2022-02-18 00:17:42

José Garcia from corte madera is phenomenal at his job. He solved my att billing issues and answered all my questions. I went to ATT store in San Rafael and no rep was able to help me like Jose.

Review №43

2021-04-21 18:48:58

Nate T. was fantastic in offering us a great trade in option and clearly taking us thru the process of trading in one phone and getting two, including setting up a new line. Super knowledgeable, helpful, and friendly. AMAZING CUSTOMER SERVICE. Thank you Nate!

Review №44

2023-09-15 20:33:36

This is probably the worst customer experience Ive ever had. The apathy, hostility and disorder on display at this location is shameful. Go literally anywhere else.

Review №45

2020-07-04 22:50:15

Had lunch with the family in Corte Madera and was walking the mall in July 4 and ran across this AT&T store. I had some issues to address from my last upgrade at another store last year.To my surprise they were open! I debated going in as my normal experience was a very long wait, but it didn’t look crowded so I figure I’d give it a shot.I was immediately greeted by a friendly guy who asked what he could do for me. I explained my question s, and he said he would get his manager to help. She came out from her lunch break and very politely and professionally listened to my issues and explained/answered them very clearly and completely.I had the best visit to an AT&T store ever! I’ve had AT&T since AT&T started. I think before that was Cellular One!I wish I lived closer to this store. I have literally spent hours in other stores and have gotten “questionable” information, almost downright lies from salespersons at stores in San Francisco.I will make a trip to this store for any time I need to speak to a salesman. It will be worth crossing the bridge!BK

Review №46

2023-04-21 19:27:24

Trey Wright was my consultant. He was awesome in all ways. (patient, professional, and knowledgeable.)

Review №47

2021-08-08 18:51:55

The Representative was very unresponsive to me picking up my order! I had to say something to get a response? Lack of communication! Felt I was being a problem purchasing a new phone! Ask him to change a few things on account and there still the same? Should have went to T-Mobile!

Review №48

2022-05-21 22:43:12

I had major problems that previous ATT online support and with other ATT stores.Larry at The ATT store in Corte Madera took 5 minutes to fix my problem. I was very satisfied with his customer service.

Review №49

2023-03-11 00:29:26

Trey was an amazing help, really got the job done for the services we needed and explained everything perfectly and thoroughly until we understood

Review №50

2020-09-19 00:16:49

She went beyond the call of duty. I was having difficulty with several of my ATT accounts. After 40 years in the computer business I was at wits end. I retired as the director of systems software and computer operations with 25 excellent staff members. In 1968 I set up the first - that I know of - help desk. Watching her work her way through my problems was reminiscent of my young years when my mind was sharp. Jea was outstanding in problem solving and customer service. I am not that easy to please but I am ecstatic. She is definitely someone to keep on the team.Thank YouPhilip Terry

Review №51

2022-10-13 23:28:06

Bobby was great! He was pleasant and knowledgeable. The process of getting a new phone was quick and easy.

Review №52

2020-10-18 00:39:57

I first came in to purchase a new speaker. I was helped by Damian. As soon as I walked in he greeted me and we got started. I was in and out within 20min. I had never received such fast service at at&t. Even with the masks I knew I got a genuine smile from him on the way out. I then came back later hoping to get a proof of purchase for my airpods that are unfortunately on the sprits. Again I was created immediately by Jae. She was pleasant and gave me the paperwork I needed within 5 min. In and out with lots of smiles. Thank you staff wor providing quick and please t survive during these troubled times. The power of a smile!!

Review №53

2024-02-13 23:37:31

Terrible customer service!! Avoid this location if you can.

Review №54

2020-10-22 20:06:25

Wow never going to the San Rafael location again (no offense guys) First of all it’s amazing to call a store and have them answer, Jaya was so nice and super helpful and the reason I ended up coming in. Then I worked with Mario who was patient and kind and lightening fast! I was in and out in 10 mins and actually put me in a better mood than when I came in. Basically if you’re in Marin, go to this store. Thanks y’all!

Review №55

2020-08-26 23:05:56

Went in to update out plan etc. Mario was super patient and walked us through what we had and what we could change and save $. I was a skeptic ! Well he got our plan to a savings about 78. Per month and now have bonus insurance and other perks. Thanks Mario

Review №56

2019-03-17 03:14:19

Had a wonderful experience purchasing an iPhone here. Tarsi, our technician, was absolutely phenomenal! He was friendly and warm, very knowledgeable, and incredibly patient with us and our many questions. He deserves a raise!!!

Review №57

2022-01-05 02:07:42

So appreciate Virginia and Tommy they helped me out in a very difficult situation that Verizon couldnt help me with. They were kind, generous and have gone above and beyond! Thanks Att corte Madera!

Review №58

2022-10-06 23:17:50

Tarci and Roberto went above and beyond helping me navigate a difficult process. ThePatience and caring they showed me really touched my heart.

Review №59

2020-07-17 23:23:00

Aron was fantastic! Great attitude. Knowledgeable and very helpful in finding the best plans for two of us! Don’t forget to make an appointment before you go in! And wear your mask!

Review №60

2022-12-04 21:08:22

Gale was AMAZING! She walked me thru entire process as we updated to an IPhone 13 from my old 8!!Thank you Gale!!

Review №61

2021-08-26 19:00:58

I made an appointment via online first so I didn’t have to wait in the line. Staff came, and took care of me immediately. They helped to port out number and made it clear that I could use my new number immediately. Thank you for your service!!👍🏻 Very appreciate!!

Review №62

2020-06-22 20:07:37

Mario, AT&T store rep, was awesome. I made an appointment for today after trying to get information about my plan online and speaking to AT&T reps in the phone. Online was a little confusing. Talking to the rep on the phone, he was more interested in selling me WiFi & tv and all the things that I’m not interested in. That’s when I made the appointment to visit the store in The Town Center Corte Madera.Mario greeted me right a way. He was courteous l, polite and above all helpful. Another words he explained everything, got me set up with the plan of my liking & answered every one of my questions.Way to go Mario!

Review №63

2022-05-09 21:03:50

I had an incredible experience at AT&T in Corte Madera, I had not appointment and I wanted to change my phone operator the same day. Bobby was super, very helpful and fast!

Review №64

2022-05-08 00:42:45

The minute they found out I’m returning a broken charger, they left me waiting for a whole hour. I ended up leaving the store and not returning it.Never this store again. A customer remains a customer regardless if they’re buying or returning. Those guys will only help you if you’re helping their commission check. So unprofessional

Review №65

2020-09-11 22:32:21

I always enjoy my experience at this AT&T location. Great service and knowledgeable associates. I was assisted by Heidy and Damion who helped me with my plan and new phone purchase. I’ll continue to come back!

Review №66

2022-02-16 00:22:56

Wonderful experience. I brought in an old Blackberry and left with a fully functional Galaxy phone. Aron was great and made the whole experience seamless. Thank you!

Review №67

2015-06-12 02:44:38

Easily the worst customer experience Ive ever had. The incompetence and attitude of the staff was unfathomable. Let me paint you a picture:Website said open till 8pm. I walk in around 6:30. Go up to the front desk to a woman who was clearly trying to avoid me. Ask for help and she says let me put you on the waitlist. Look around. There are two customers in the store, with FOUR employees picking items up and putting them back down. Clearly enough to handle it. I give them the benefit of the doubt.Sit down at a table and quietly read on my phone. Two women work together to put a poster up in the store. Instead of helping me? Not exactly a two man job. But Ill give the benefit of the doubt, again. I thought AT&T might want my business.45 minutes later the employees are still trying to put up a poster, I havent even been spoken to. The boyfriend of a customer tries to come back in the front door. Its locked. A lady lets him in and says sorry, we closed at 7, thats why it was locked.Nobody told me when I walked in that they were closing soon? Website said 8pm. Nobody even tried to assist me. I storm out, door is locked again. Lady says Oh, youre leaving?.Of course Im leaving. And I hope nobody ever goes to this store again. F*** AT&T. Dont even bother.

Review №68

2017-02-09 00:45:56

I made an appointment at the Corte Madera AT&T Store for 12pm on a weekday to hopefully minimize the wait time. That didnt matter. With virtually NOBODY in the store, I was told I needed to be patient when I asked about my appointment at 12:10pm. Really? Im 53 years old. And I was told to be patient by the guy in charge of customer service. The bad customer service didnt get any better. That lovely attitude of the AT&T Customer Service Rep spilled over and just kept on spilling. I was told that this was likely a communication problem and that I must have somehow created this problem. Where do they get these people? He didnt even know what the problem was. He was merely switching out the sim card. I spent 4 hours on the phone last night with AT&T after they gave me the wrong phone number. I was pretty damn patient. After all, stuff happens. BUT the Corte Madera customer service rep trying unsuccessfully to tell me that this was my fault? Simply amazing. I didnt ask for his opinion. What a horrible employee. Thats customer service at the Corte Madera AT&T.

Review №69

2021-04-24 19:38:40

Kaye helped me promptly upon arriving at the store and met all of my needs for my account. They had a great promotion going which I was happy to take advantage of.

Review №70

2021-03-25 23:34:43

Nate very patiently explained and corrected issues with my new phone and wiped clean my own one. I appreciated the time he spent with me and I never felt that he was condescending toward me. Made my day!

Review №71

2020-09-26 19:48:09

Mario was knowledgeable, attentive, he listened to my concerns and gave me all the answers I was looking for! He’s also fluent in Spanish as well! Great asset to your team AT&T!

Review №72

2020-02-14 21:39:32

I visited the store in Corte Madera. Nick Paole was an outstanding agent. He was knowledgeable, think in terms of customer values, and very friendly! Super pleasant experience. Thank you, Nick’

Review №73

2019-12-22 20:47:34

Went inside today. No one greets you. There are no iPhones set up to look at. We walked the entire show room. Not one person said anything. We walked out disappointed. Heading to the Apple store to get 3 new phones.

Review №74

2014-02-22 18:12:24

I was very satisfied with the service at this AT&T store. The salesperson - Benjamin -was polite, patient, helpful and positive and pleasant. i am a very new smart phone user and he was an excellent teacher.

Review №75

2015-07-19 01:00:00

One of the worse retail experiences of my life. I went in to return a Bose speaker and an employee took my name and said someone would be with you. After 15 minutes I asked another employee how long the wait was going to be. He told me it would be 76 minutes unless his manager came back. He then told me that some folks have been waiting an hour and twenty minutes. I am not kidding or exaggerating.They have no one that can help with simple transactions. The Verizon store across the way is 10 xs better.They should fire the head of retail stores at AT&T, thats how bad it was.

Review №76

2023-03-15 03:37:55

Marco was extremely helpful and knowledgeable, I definitely recommend this store everyone was so nice and the service was excellent.

Review №77

2019-08-11 19:12:05

We were told to go to the store after talking to customer care. The woman at the store could do absolutely nothing kept asking us the same questions and clearly had no idea what to do. I dont know how AT&T could keep any of their customers.

Review №78

2019-05-31 21:24:29

Friendly knowlegable staff. Although their business almost exclusively Apple based they were happy to deal with the Samsung and Huawei phones my wife and I have. Efficient and painless with a smile, does it get better than that?

Review №79

2021-02-10 23:24:04

FANTASTIC service from Aron !!When you go to AT&T in CorteMadera, CA...you will not bedisappointed. Aron takes the timeto everything you could possiblyask for !Jea, also, was totally special and kind too. Her intelligence was second to none .

Review №80

2016-08-02 06:07:44

I had the best experience with Marissa at the ATT store in Corte Madera. Marissa was the most bomb employee I am sure ATT has ever encountered. She went the extra mile to put it mildly. I was frustrated with trying to bundle my services and she was patient, kind and most important got to the problem. Marissa followed up with me and even called me on her day off! This girl is the whole package and more. A total gem. She needs to run ATT. Things would be incredible then!

Review №81

2022-11-14 01:10:35

Gail is wonderful and stuck with me throughout my visit to the store today. She is the best!

Review №82

2020-10-01 18:25:45

Tarci was awesome! He was the fourth AT&T rep I talked to and handled everything in just minutes. Highly recommend.

Review №83

2022-06-06 22:50:19

I was a Corte Madera store and we did have a great service the agent was Roberto, my father was happy with his attention

Review №84

2020-03-10 20:17:38

Christian is very knowledgeable and friendly and resolves any and all issues and concerns I have regardless of its complexity. I rather wait longer in line for him than take the first available agent.

Review №85

2014-02-13 07:35:16

The problem is not the people at the store, it is the company. The worst service, expensive and unreliable. I had U-Verse (what a name!) for a month and it failed three times. The store manager promised to discount installation and internet gateway fees just by calling him. When I went to the store nobody knew anything about it, then he reluctantly waved only the installation fee. The salesperson admitted that ATT does false advertising in their web promotions. Oh yeah, you cannot get disconnected at the store, you have to call in...... hours of wasted time, disconnects.... I was lucky to find someone (Tia in Saint Louis) through the store phone that finally and apparently took care of my request to stop this lousy rip-off service U-Verse.... U-what? For a technological giant they really suck, their broadband is so outdated that I had that sort of system in South America about four years ago, even there they do no use it anymore. A giant with a midget size brain. What about sending you a video with your bill.... it would not even open........ I feel that I should be reimbursed for all the wasted time, frustration and lies. Now I am trying to get a refund for the modem and the stupid DSL box...... for which they charged me $100, what the hell do I need that crap for? Shame ATT, what went wrong with you people, what is it that you do not understand? I encourage everybody to drop this company, get out, before you get screwed, they could care less!

Review №86

2023-01-25 00:58:09

Horrible service. The manager said he couldn’t help me because he needed to “stay open” in case other customers came in who wanted to open a line, so i waited until another employee freed up while he stood at a table doing nothing. Pretty wild

Review №87

2023-07-05 19:37:22

Great team at ATT store in Corte Madera. Special thanks to Marco!

Review №88

2022-01-23 17:58:11

Dont go to this store people, really bad services!!!I went to this store to activate my phone and waited for 2 hours and they told me there was a system wide outage and they couldnt activate the phone. This was totally NOT true as I went to another store right way and that store was able to activate the phone for me.

Review №89

2021-01-30 20:53:48

Aron provided excellent service. He went above and beyond to make sure all our questions were answered . Highly recommend. Please give him a raise!!

Review №90

2019-10-16 19:12:59

With maximum attitude for a G7? Forget it man, were on the G8. Charming. Makes me want to buy a G8, knowing that in a year or so youll stop supporting the device and ridicule me for owning it. Service could not get any worse.

Review №91

2022-04-30 15:09:18

Was waiting 15 minutes and was not even acknowledged. Another employee arrived and walked right by us to clock in. When he walked back out he again didnt even acknowledge me and walked right past to help a woman who had just walked in. Horrible customer service, we left and went to the Northgate location!

Review №92

2019-05-13 00:52:13

If I could give this place 0 stars I would. Absolutely terrible. Waited for 45 mins for a prepaid card No one ever even said hi or acknowledged us. Went to T-Mobile in the plaza and was greeted as soon as I walked in and they got me a plan for half the price. I will be going there for all my travel needs. Never going back to ATT

Review №93

2022-11-23 02:09:31

Trey provided EXCELLENT and EXTRAORDINARY customer service, so far beyond anything I got by phone! He’s awesome!

Review №94

2021-04-26 19:51:26

Nate and Kaye were patient and cooperative trying to solve my very complicated story. They were both fsntastic with customer service.

Review №95

2022-08-27 20:46:22

Zero stars. Questions not answered. Had to go home and spend hours on phone with ATT customer service and finally was disconnected before being helped. This has happened before so I’ll be going to another mobile carrier.

Review №96

2021-02-10 23:19:18

Had a great experience at AT&T with Aron and Jea! Very accomodating and helpful & Knowledgeable not to mention patient with my lack of knowledge! Thank you so much!

Review №97

2020-08-14 22:31:31

Nate provided professional and courteous service. He was most helpful. I appreciate dealing with this particular store. Patricia Nave

Review №98

2020-07-12 21:52:48

Damion was phenomenal!! They were all masked and practicing social distancing. Plus, they were very polite and super helpful.

Review №99

2014-01-27 21:19:36

Worst service I have ever experienced. They are horrible horrible evil people. They like to sell you opened box phones that are broken and then charge a restock fee to return them. These people should not be representatives of AT&T.

Review №100

2020-03-12 03:58:16

A driver for AT&T named Adrian went 30mph in my friends Subaru and he was late for class. I wish there was a 0 star option. Worst customer service ever. Please share this to as many people as possible. 👊🏿

Review №101

2022-02-16 03:14:37

Tarci and Jenny made this timely task of switching to AT & T very pleasant. They both went above and beyond to help me.

Review №102

2022-01-04 20:47:55

The worst customer service i have experienced, ever. Do not go to this store. Unfortunately, 4th street is not much better. I suggest taking your business elsewhere.

Review №103

2023-05-11 20:37:26

Gladys has been patient, personal, helpful, smart, fast, friendly, and professional.

Review №104

2023-10-11 00:29:37

Marco was amazingly helpful. Great attitude.

Review №105

2020-08-09 21:43:55

Mario was very thorough, knowledgeable and walked us through a new system that will be giving us everything we wanted and more.

Review №106

2022-02-15 22:14:18

ATT does not honor the rates they advertise. The stores say they must charge more than the rates ATT corporate advertised.

Review №107

2020-07-31 21:57:08

Heidy safe may day on helping me get a new phone and add all of my information from my broken phone and she help me recover my email, great service 👍 she the best and very professional 👏 👍 👌

Review №108

2020-05-21 15:47:13

WORST Customer Experience IN YEARS...STAY Away..., Have spent over 8 hours trying to un-due the damage the incompetent store Reps. Created.... (have written a long letter to the CEO)....

Review №109

2023-03-31 22:38:25

Marca and Tarci are amazing! Super helpful and hard working!

Review №110

2023-07-25 18:40:47

AT&T store associate always knowledgeable and helpful about all AT&T mobile servicesThanks

Review №111

2012-10-30 21:45:41

This may be the worst AT&T Store I have ever had the misfortune of dealing with.Go somewhere else. The associates in this store will treat you as though you should bow down and thank them taking the time to be bothered to wait on you.

Review №112

2023-03-22 22:27:21

Gladys Lum was very helpful and provided excellent customer service!

Review №113

2020-08-07 18:27:44

Excelente service that heidy gave me, She took her time to explain all service available which was nice because I didn’t even know TV and internet was available at my house

Review №114

2023-03-13 19:37:44

Marco is great! Patient and knows product and services.

Review №115

2020-07-04 22:24:00

Fantastic customer service! Came in with a technical problem, and the people here spent more than an hour resolving it, with success!

Review №116

2021-03-13 21:57:59

Aron was super helpful for both my phone/account needs as well as my father’s.

Review №117

2020-07-09 23:50:00

Mario was the best helper. He is very honest and saved me a lot of money.

Review №118

2022-11-04 20:48:48

Always friendly, always professional, always make me laugh & smile, I love Roberto ❤

Review №119

2022-11-02 14:11:48

The worst. Always too busy. Never gets back to you. They are sneaky and double billed me for nine months.

Review №120

2022-09-24 18:44:37

Bobby was extremely helpful and resolved all our issues .

Review №121

2020-03-10 22:04:59

Tarci stepped up and solved my issues with my new Samsung phone he really took initiative to see the matter solved.Greatly appreciated

Review №122

2023-12-08 22:31:33

Full services and products. Wait too long, I left.

Review №123

2022-11-07 21:49:52

Excellent service, everyone was extremely helpful, went smooth as silk.

Review №124

2019-10-08 22:54:48

The store has the new iPhone 11 and the new iPad

Review №125

2020-09-21 19:39:45

I worked with Nate this morning and he was FANTASTIC! Very helpful. Very patient.Thank you very much.

Review №126

2022-11-10 02:06:06

Remarkable customer service! Rating Gayle 20 on the scale 1-10!

Review №127

2022-11-22 23:35:35

Excellent customer service. Full choice of products needed.

Review №128

2020-09-01 20:26:59

Went to upgrade my phone and Hiedy helped me out! She was great and was very helpful!

Review №129

2022-06-15 13:49:45

Excellent staff with advanced knowledge and skills but the service system stinks.

Review №130

2020-07-31 21:17:36

Excellent service by Heidy, knows her stuff and she help me save money on account

Review №131

2021-01-15 00:09:51

Excellent experience with Jea and Tarci. Very efficient and knowledgeable. I will return!

Review №132

2021-02-05 20:32:32

Nate was professional, patient, and he set up my phone quickly. Give the man a raise!!

Review №133

2020-06-28 20:04:04

Mario was an amazing help & explained everything super good. Highly recommended!

Review №134

2023-03-12 19:00:12

Tray and Marco were fantastic, so helpful

Review №135

2020-02-18 23:40:41

Christian and Aron At the AT&T Corte Madera store are the super jocks when it comes to mobile devices and getting you the best deal

Review №136

2021-02-03 22:43:12

Super customer service and knowledgeable sales staff! Won’t ever go anywhere else!

Review №137

2022-11-18 21:37:10

Worked with Gail. She was amazing. Thank you!!!

Review №138

2023-04-19 21:44:15

Gladys is steller. Great customer service.

Review №139

2022-11-08 22:17:52

Gail was very patient and wonderfully helpful.

Review №140

2019-07-10 03:13:01

Poor service. Rude employees.I switched to Verizon after an unpleasant experience at the AT&T Store in Corte Madera.

Review №141

2013-05-13 18:25:42

No one answers the phone. Finally after 3 disconnects I got connected to customer service and the sound was so faint that I couldnt hear them.When I said I cant hear you They hung up! How do they stay in business???

Review №142

2015-09-28 19:38:53

Poor customer service and long waits to get simple tasks completed. Wait time was much longer than I was told.

Review №143

2022-11-14 19:20:56

Gail assisted me in setting up my iphone

Review №144

2022-12-08 21:23:49

Garcia. Super helpful. Pleasant. Great experience

Review №145

2021-02-04 18:57:26

Nate was very helpful and made the whole process less confusing. Thanks.

Review №146

2020-07-10 21:51:05

Damion Square was incredibly helpful. I love my new phone!

Review №147

2015-12-03 20:45:30

Came in with a simple request that couldnt be solved online. Great customer service in my opinion

Review №148

2023-04-28 21:07:05

Tarsi is a great dude, very helpful

Review №149

2022-02-25 04:17:58

This AT&T Store always has informed, friendly and helpful staff.

Review №150

2023-04-21 19:13:08

Gladys has great customer service

Review №151

2020-08-01 18:19:34

Excellent service by Heidy, help me transfer my information to my new phone

Review №152

2016-06-27 22:20:50

It took 4 hours and the sales people had no knowledge of iPhones! Horrible customer service

Review №153

2023-04-21 17:33:34

Excellent customer service from Tarci!

Review №154

2020-08-01 22:01:57

Excellent service by Heidy she help me with my new

Review №155

2022-11-09 01:58:03

Great service! Best help! Gladys

Review №156

2022-12-08 19:48:10

Great resource and help to setup new phones.

Review №157

2018-10-15 17:25:17

Typical phone store experience. Staff was friendly and tried to get us helped ASAP.

Review №158

2023-04-21 00:06:36

I have a great experience with Gladys

Review №159

2023-03-25 00:45:38

Marco was very helpful and knowledgeable

Review №160

2023-03-14 18:17:04

Super helpful and fast customer service

Review №161

2020-07-07 21:35:05

Awesome customer service fixed all our issues.

Review №162

2020-07-02 19:56:41

Excellent customer service by this young lady Heidy

Review №163

2021-04-26 21:33:20

Kaye was awesome. So fast & efficient.

Review №164

2018-08-19 17:47:07

Very bad experience. They give up so soon to help you or ask you to help yourself

Review №165

2020-06-27 20:55:08

My experience was awesome! Thanks for the help Aron!

Review №166

2020-08-19 01:34:40

Excellent service which is the most important thing for me.

Review №167

2021-01-28 21:44:24

Aron was very helpful and efficient. Thank you!

Review №168

2021-02-11 22:47:38

Nate was incredibly helpful and thorough - thank you!!!!

Review №169

2018-12-28 23:47:54

They are a bunch scammers carefull doing business with them...

Review №170

2022-11-19 23:48:00

I was helped with my bill explanation by Gail

Review №171

2020-10-02 17:56:13

Tarci is the best- great customer service!

Review №172

2019-09-23 00:54:17

Horrible service! Unbelievable bad customers support! Avoid this place if you can!

Review №173

2022-08-03 23:22:50

Bobby and Roberto give good service

Review №174

2022-01-17 04:34:03

Terrible in a word . Customer support . Hymm . I would say Sucks

Review №175

2023-03-07 01:55:04

Friendly and helpful staff.

Review №176

2015-04-11 22:07:17

Aughful, predators, you will pay and pay and pay................... Get your own phones and find other companies.

Review №177

2022-05-07 20:36:16

Excellent costumer service and explanation from ROBERTO ⭐️ ⭐️⭐️⭐️⭐️

Review №178

2017-02-07 15:55:49

First time I have a VIP service by Nikki.

Review №179

2018-07-27 22:37:37

Awesome fandom exhibits that change often.

Review №180

2022-11-02 19:20:27

Very helpful polite perfect

Review №181

2022-06-24 23:07:16

Awesome customer service.

Review №182

2020-07-19 00:34:18

Excellent service by Heidy,Loved it!!!

Review №183

2016-11-02 16:18:35

Easy to purchase my new phones

Review №184

2023-05-16 22:55:09

Tarci is the BEST!

Review №185

2023-04-21 01:14:57

Awesome service!

Review №186

2020-06-29 17:57:54

Heidy did excellent job!!!!

Review №187

2020-10-16 18:37:18

Tarci was terrific help!

Review №188

2022-11-09 01:55:52

Fantastic lady Gladys

Review №189

2019-01-04 00:02:12

Great staff to help you here.

Review №190

2020-07-19 20:26:38

Great service Heidy!!!

Review №191

2021-02-05 23:41:27

Great service by LUIGI.

Review №192

2016-10-02 18:44:32

Quick service, good knowledge

Review №193

2022-03-15 18:41:45

Very nice to have

Review №194

2023-03-08 19:14:43

Excellent service

Review №195

2023-08-30 00:34:39

Condescending. Incompetent.

Review №196

2018-07-23 20:29:27

Great team here

Review №197

2023-04-06 00:04:12

Tarci is the best.

Review №198

2020-07-05 23:09:21

Great service!

Review №199

2021-01-21 21:14:06

Mario is the best!