Presentation on Map Reviews Nearby

ASN Depot, Inc. in Chino Hills

4.2 (146) 4200 Chino Hills Pkwy #300, Chino Hills, CA 91709, United States

Location on the map

Chino Hills, San Bernardino County, California, US

Phone: +1 909-548-0545
Site: http://asndepot.com/

Opening hours

Monday:10 AM–6 PM
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:10 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 4.2

146 Reviews for ASN Depot, Inc. 2024:

Review №1

2024-04-16 14:07:23

I just recently bought a Dell Latitude laptop for 169.95, I waited 8 days for it to be delivered to me and when I opened it up it was the wrong model and it had scratches all over it and it didnt even turn on. I tried charging it twice but it still wouldnt work. I called the owner and they promised me a refund once I sent the computer back to them and they never gave me my refund. Now they have the computer and all of my money and I have nothing to show for it. I will be reporting this corrupt business to my bank and to the federal trade commission for robbing my account. They took the money off my debit card on March 25, 2024 and they still have not refunded me the money and I have bank statements to prove this. I also have receipts and other documentation to prove this. This company is a fraud do not do business with them they will scam you like they did me and then they will lie about their dirty business deeds and blame the customers. They will dumb down the charges so they look innocent. This company is doing dirty business and needs to be shut down and needs to be held criminally responsible for all of its customers that its scamming.Do not, I repeat do not do business with this company they are major scam artist.

Review №2

2024-04-02 00:47:21

These guys really are top notch. I came in looking for a power cord for my sons laptop. They had it and gave the laptop a quick charge. All for $30.00, great price. They also carry laptops and custom gaming PCs for sale.The manager was really helpful with all my questions.I highly recommend you check them out.

Review №3

2024-03-13 22:27:31

ASN depot sells refurbished computers, through Walmart, so I ordered one laptop, model 6530 they sent model 5530; wich they were offering for $178.99 and they charged $229.00 for model 6530, no only different prices, 6530 model come with 3.0 GHZ i7 16GHZ-500 GB window 10 pro 64 and laptop Camera, model 5530 no Camera, 8GHZ Ram, and 2.70 GHZ wich is great difference. I returned the wrong model but now ANS Depot, charged me $54.02 for restocking, and he tolls me that is a new Walmarts rule, so be careful when you deal with these people.

Review №4

2024-06-22 20:55:25

Great customer service...they hooked me up with a free monitor cable even though I didnt buy anything

Review №5

2024-01-11 01:16:25

Brought my desktop in for a few upgrades. My experience was hassle free and well done. Due to some complications, the service took a bit longer than expected, however the team at ASN was responsive and dedicated, getting the problem ironed out in a timely manner.

Review №6

2024-01-02 02:36:04

BUYER BEWARE!!! SHOP AT YOUR OWN EXPENSE!!In the beginning of December I went to this store to build a desktop. I was met by the owner of the store and asked him if he could help me out with this. He told me it would be cheaper to buy a prebuilt and he showed me what he had on display. I decided to take his word and purchase one of his desktops. He set me up with the a unit, monitor, mouse and keyboard.That day I took it back home and set up the whole thing up. Not long after setting up, the monitor started to glitch and the screen turned black. After weekend, I found out the monitor was busted, I went back to the store to show it to him. He saw that it was non-functional and exchanged the monitor out of courtesy.Obviously the owner should do that given on the account that he sold me a broken monitor.Two weeks pass by and on Christmas weekend, The desktop crashed unexpectedly and did this repeatedly. I did all I could at the time to fix by doing fresh installs and reseating the graphics card and RAM sticks. I had no luck.I brought the desktop back and showed the problem to one of the techs and he didnt know what was the cause of the issue. Due to the holidays, they werent able to service me. So the next day I went to Best Buy to have Geek Squad to check it out. They did everything they could to troubleshoot the crashing and the random reboots with swapping out individual components, but to no avail. Once the week started up I had took some time off work to go the following Tuesday they were open and showed the owner what was wrong. I mentioned bringing it to Geek Squad which he angrily did not approve and told me doing that would void warranty with this shop.At this point I did not care about the paperwork and just wanted to get the desktop fixed. He did service in to check it out of courtesy but he said it would take a few days to test out the hardware. During the week, I waited and called a few times a day to ask about the status of my desktop and they concluded that it was the hard drive. They swapped it out and didnt charge me again out of courtesy because they were being nice. I picked it up that morning after and used it with no problem, until the night when it started doing the same thing before I serviced it. I brought it back AGAIN the next day and showed it to the owner.I told him it was a hardware problem, but the owner got defensive and gaslighted me telling me that I installed software improperly because they troubleshooted everything on that desktop. He went on to lecture me on how he has been in business for 30 years and has never gotten a problem like this, all the while blaming me for my usage. He offered me one more courtesy to reinstall the software to fix the problem. By this time I was fed up with his business and went back home to troubleshoot it myself.I tested litterally everything on that desktop by switching out the gpu, memtesting the RAM. and by Sunday morning I found out that there problems with the CPU using a troubleshooting software; this was the component that ASN and Geek Squad failed to troubleshoot. I decided to go to Best Buy and order a new CPU. Once I installed it, Everything started to work as normal.Please, if you intend to do business with ASN, do it with caution as the owner will sell you products that will break down on you. I wasted one weekend with a broken monitor and two weekends trying to get the desktop crashing solved. I dont plan on ever coming back here. Youre better off going to Best Buy or Microcenter because their stuff actually works.And Salman if you want to keep in business, dont fight with your customers saying they are the problem just because you have 30+ years of tech sales experience on your belt. I appreciate the courtesies, but it wouldve been better if you checked if your products worked correctly before selling them; also it would be nice for you to treat your customers like adults and not like a kid that didnt know what he was doing even though he majored in computer engineering.good luck 2 ya

Review №7

2023-12-06 07:23:20

I ordered a laptop, great price on I believe 11/30, Walmarts told me to pick up 12/2 when I got there I was told around 12/12. I needed it immediately so I had to cancel the order in which I forgot to do. I got an update on my order today and canceled. I then received a friendly message from them telling me my order was canceled. No questions or attitude, I would definately do business again with this company because of the way they treated me even though I waited and canceled..

Review №8

2024-05-27 21:16:59

Bought a laptop from them and the bios was locked and they said they couldn’t do anything for me i ordered it from Walmart and they were the third party and said to contact Walmart back they sold me a brick because can’t do anything because of the bios buyer beware u might also get a bricked device that was once a recycled unit from a school or a business

Review №9

2024-03-21 18:46:44

Excellent customer service. Placed an online order and decided to cancel before it shipped. Requested to cancel online and got reply w/i 24 hours and w/o questions.

Review №10

2024-02-24 18:34:30

I just bought and received a Dell laptop. I have not owned a computer for over 20 years. I dont know how to run this thing. I bought it because I need to download some files to a SD card. I think it can do it. Ill be taking advantage of the free upgrade.

Review №11

2023-08-22 19:01:24

I ordered a refurbished Dell from ASN. It arrived when they said it would. I started it up and was on line in about 30 seconds, it appeared to be as good as I thought. The battery was at about 25% so I left it on charge. I checked back in a few hours and the battery was at 0% and then shut off. I notified ASN, they quickly determined I had the wrong charger cable, they sent me the correct one priority mail so I got it in a couple of days. Everything is great and if I need anything else I will use them. Great service.

Review №12

2023-11-12 16:21:06

Bought a custom MSI laptop that was way overpriced. When I went to go pick it up I was given a laptop that had a 1050 gpu when my receipt said I had bought a 1070ti. I trusted the seller and didn’t notice for a couple months that he had given me a laptop with the wrong parts. When I tried to resolve the issue I was told there was nothing they can do. So at the end of my lease I paid $2700 for a basic laptop that couldn’t run any games. They did offer me a RAM upgrade but that’s not nearly enough to compensate me for the incompetence of the staff giving me the wrong laptop. I understand I made a mistake of not checking the specs of the laptop earlier on, but I trusted ASN Depot and they let me down. Do yourself a favor and do not purchase from this business, most there custom builds are rip offs and they’ll probably give you a PC that has lower value parts, like from my experience. There’s better shops like Compucell in Fontana that has way better deals.

Review №13

2024-04-03 01:19:02

The computer came a bit early and it came with the OS it just didnt work I am right here trying to reinstall windows because it was to hard for them to install it, it says there are corrupt files and over all I got a computer with no os BUT they did help me fix it when I called them and at least they did that instead here have a broken computer

Review №14

2024-03-14 18:25:05

I ordered a MacBook Air but decided that I didnt want it and canceled my order and received a full refund and I am very happy with this seller even though I did decide that I didnt really need the laptop.

Review №15

2023-09-10 09:27:05

Fixed the broken button on my laptop but it took 3 months to get the part, customer service was very rude to me when i called asking for updates on shipping details. They charged $75 for labor repairing the touchpad when the part arrived, and did an OK job that time.Later though they upsold me on 2 laptop charger cables. Cables were worth $40 a piece on Amazon, yet sold for $240 non refundable, in store. A shady business deal, the guy refused to help me diagnose a problem I was having on the same touchpad later, referencing this bad review I left after I found out they scammed me out of $160.Id question everything your told dealing with ASN Depot. Theyll take your money quick and refuse to treat you fair at this establishment.

Review №16

2023-07-06 17:51:35

The computer came packed very securely and was in wonderful condition. The charger was missing though. I contacted the company and they got right back to me and within three hours, got a notification that a charger was already in the mail. I would highly recommend this company.

Review №17

2023-09-02 23:58:28

Quality service - employees are helpful and knowledgeable. Everything was explained thoroughly and repair was fairly priced.

Review №18

2023-08-30 00:56:27

I purchased a MSI gaming laptop from ASN Depot a few months ago and it is amazing! I got it for a fair price and it plays every game I play at high FPS! Salman is knowledgeable about gaming PC’s and was very helpful when helping me find the right gaming laptop for myself!

Review №19

2023-08-26 17:59:36

Received a new laptop and had trouble connecting my printer. called ASN support and they immediately helped walked me through everything needed. also helped me identify and uninstall a potentially malicious program. highly reccomend

Review №20

2023-11-03 00:22:21

Very good customer service; came in for a screen replacement, didnt take no more than a week to fix; repairs came a good pricing, not too pricey.Highly recommend

Review №21

2021-03-07 02:47:07

I bought a laptop in early February and had to call because the computer would not even start. As it turned out, the hard drive was not plugged in so they helped me put it together over the phone when I called them. They also said they would give me a part so the hard drive would stay connected. Because the refurbished computer wasnt even functioning when I got it I decided that I would return the computer so I called them back where they informed me that I would have to pay to ship it back. No where on the Walmart site does it say this. For returns it states that you have a 15 day return policy. There is no mention of paying for shipping the laptop back or a restocking fee. I also returned the computer 9 days after I received it. When I called them I explained I was not happy that I got a laptop that apparently was not checked before it was sent out otherwise it would have worked when I got it. When I called to get a refund they said it would be 24-48 hours after this phone call so after a week I noticed that I was not refunded I had to call again for them to get some sort of clearance to get a refund. I feel that if you are going to charge people a restocking fee you should let people know. I paid $259 for the computer and after I paid for shipping and the restocking fee I have lost $80 to this horrible company. If I could give a -5 review I would. I am not sure how you can charge a 20% restocking fee especially when you sent out a defective product in the first place. Never again would I ever use this company for anything.

Review №22

2022-05-29 11:54:06

The shipping time was faster than expected which was great, but the best part was they accidentally sent me the wrong power adapter cord and I sent an email and IMMEDIATELY got a response with an apology and was told they would send the correct one right away. It arrived within a few days of that email. I don’t know if I’ve ever had a company resolve an issue so quickly for me when shipping was involved.

Review №23

2024-01-03 20:24:14

Salman provided excellent service at a fair price. I recommend this highly competent store.

Review №24

2022-08-30 15:47:03

I ordered a laptop for from ASN Depot 5mo ago when I was overseas. I purchased the laptop through Walmart it worked for about a week and the screen went out turned all blue. I called ASN Depot to let them know that the laptop I just purchased wasnt working and needed to send it back for another one. Its been 5months and I still havent received my replacement laptop.I feel like they just stole my money.

Review №25

2022-12-29 19:56:20

I took an external hard drive that had failed and had become corrupted to ASN Depot. ASN was able to recover all of my files in their original format. Salman did a great job of describing the recovery process and keeping me informed of progress. I would highly recommend ASN Depot and I plan on using them for any future computer needs.

Review №26

2020-10-10 06:19:22

They have the connections! Unreal only store in SoCal to have the 3090. Yeah it needed a bit more than retail but they have it:) thanks for the good experience.

Review №27

2023-10-26 20:31:19

Went here today and David was the man! Was able to help me fix my computer quickly and effectively. Would highly recommend going to David for all your computer needs. Thank you!

Review №28

2023-12-01 02:02:18

Amazing customer service, very informative and help replace my sons new phone screen in an hour. Definitely be returning

Review №29

2021-02-01 01:55:51

The worst online buying experience Ive ever had. The laptop was defective, They tried everything they could to keep me from returning it. I bought a second laptop to use while the first was being returned. I was told I wasnt allowed to simply return it. The process took months, they made me pay for the shipping and a restocking fee (about $50 overall). I had to call several times to ask for a refund, weeks after the laptop was received. Rude and dishonest. Youre better off with no computer than one from ASN Depot.

Review №30

2022-07-17 00:28:21

I ordered this laptop believing it had a DVD drive as indicated in description. Upon further investigation of the photos I found it had none. Seller promptly responded to cancel my order and apologized for the misleading ad. His prompt reply indicated he is a reputable vendor and I would not hesitate to do business with him in the future.

Review №31

2021-09-23 18:20:04

So I ordered 2 new laptops from the Wal- Mart site which was to come from ASN Depot. They were suppose to arrive 8.18.21. I have yet to receive them. I am in a back and forth battle between ASN Depot ( not responding back to me by email nor willing to refund me) and FedEx who states they do not have a claim from them to review where the laptops are. I do not recommend them at all! I ended up having to go in person and purchase two more laptops some where else. So in 1 month I have paid for 4 laptops but only have 2. Only giving 1 star since it will not allow me to give none. Feeling Scammed at this point and do not recommend!

Review №32

2022-06-14 07:58:39

I would like to tell you that the computer they sold to me was very over priced i looked up how much my computer was worth and it said about 700-800 compared to the $1,500 price they sold it to me for. they might seem nice like there trying to get you the best deal on your computer but there not. also the computer was overclocking(resetting computer component so that it runs faster than the manufacturer-specified speed) so it would boot up and shut down. they told me it was a virus and made me play the same price i got it for to get it repaired. these guys want to scam you please dont buy from these guys. thank you for reading :)

Review №33

2021-11-15 22:54:06

I rarely write a review and it is usually for service above and beyond. Unfortunately, this organization did absolutely nothing to deserve praise and anyone purchasing from them should be wary.Right before Halloween, I ordered a refurbished laptop from this company. It was delivered within 5 days and everything looked clean. I plugged in and charged the battery and the laptop fired right up. Then the problems started. There was no boot record for Windows10 so I called the store to see what we could do to resolve the issue. They were extremely helpful and got me the patch I needed to reboot and reinstall Windows to this laptop. Despite downloading the patch, when trying to install this fix we discovered the hard drive was bad.Now, I understand that hard drives can go bad almost instantly and was not upset this had happend. Had ASN Depot decided to send me a shipping label and facilitated the return like most every other comapny I have delt with, no harm/no foul. Instead they first suggested I replace the hard drive on the laptop my self. That wasnt going to happen. Then since I purchased this through Walmart Marketplace, they suggested I have Walmart facilitate the return because it is thier policy to not send shipping label when the products they sell become defective. I was given a very smarmy and condecending tone when told about this no return label policy.Unfortunately for ASN Depot, Walmart was unable to facilitate the return. I then called them back and received the same smarmy, condecending tone when I asked them to just provide the return shipping for their defective product.Again, I could understand ASN Depot not warrantying a 90+ day purchase but 1 day after receiving the product- Do better ASN Depot.I recommend no one do business with these professionals nor purchase their products or services, you will be completely disappointed.

Review №34

2016-06-26 01:11:49

ASN Depot is one of the best places to shop for a new computer, fit for any use. They have anything from home and work laptops, to gaming desktops and notebooks. Everything is custom made and built to perfection, and the durability of their products is unimaginable. Their products will last you at least four years with good use, which is a great plus in my book. I was completely satisfied with their product, service and pricing, and I would highly recommend them to anybody. Their repairs group is also top notch.All of the staff at ASN Depot are very knowledgeable of computing technology altogether, and they are all competent and more than capable of doing what they do at this amazing place. None of the advice and products I have received from this place have ever let me down; they have always made me more than satisfied. This is one of the very few private businesses that excel in what they do and perform more than the expected. I personally have never found any place I was more satisfied with than ASN Depot; their products and what they do is definitely worthy of experiencing.

Review №35

2022-12-04 09:36:07

I had ordered a laptop with ASN depot through Walmart. I received one as a gift in the meanwhile. I requested for cancellation which was promptly honored. Thank you ASN.

Review №36

2019-06-14 00:18:59

I had a great experience here! I was travelling for business and lost the ability to access data on an external hard drive. I stopped by at 6:45 one evening and Salman and his team were confident they could tell me the following day if they would be able to retrieve my data. Not only were they able to diagnose the issue - they were also able to magically (to me at least!) retrieve all of my data. I brought them a new external hard drive and will now take better care of the device. I hope I never need this service again - but if I do - Ill be back!

Review №37

2020-09-05 13:30:44

I purchased a computer from ASN through Walmart marketplace. It appeared fine but then I turned it on and the screen was glitching. We called to discuss returning it as the flyer inside asked us to contact them instead of going through Walmart for the return. We were told it had to be returned that day because apparently they dont accept returns after 15 days. (Nothing about that in the information with the computer or at the time of the purchase.) We had been out of town and just returned so we barely met the cutoff. They received the computer back and it took them more than a week and a phone call to issue my refund... well part of it anyways. They kept 20% of my refund... apparently a restocking fee that we had not been made aware of. $77 to put a broken computer back on the shelf??? Im assuming they want you to go through them for the refund instead of Walmart so they can keep part of your money and so Walmart doesnt know how awful of a business they are. DO NOT BUY ANYTHING FROM THIS BUSINESS!!! Seeing the other reviews makes me wonder how this company is still in business.

Review №38

2016-04-23 21:13:36

I wanted a high-end laptop to use while traveling and have had good luck with Dell products, both new and refurbished. ASN Depot had exactly what I wanted in a refurbished unit and offered some upgrade options. I contacted them several times with questions and their responses were always very prompt and courteous, even for dumb questions (Id missed the answer in the description.)When I got the laptop, it was perfect -- looked brand new and had exactly the upgrades Id ordered. Except for one thing: Id requested Windows 7 to be installed, and it came with Windows 8.1. An easy thing to overlook, as it had been early in our email chain when I had requested that. This sort of thing has happened to me a number of times, and while not ideal, I can see how it could easily happen in our fast-paced society. As long as they make it right and time isnt an issue, Im OK with it.I contacted them and offered to install it myself if theyd send me the software. Understandably, they preferred to do it themselves to make sure it was done right, so paid for shipping both ways.I got to thinking, I want to install Linux on this machine, maybe theyd be willing to make a couple of changes to make that process easier! And they did:Guys, can you set up the BIOS to use legacy booting instead of UEFI? Sure, no problem.How about repartitioning the boot drive to only use half of it for Windows 7, so I dont have to shrink the partition later? No problem.How about turning off any fast boot options to avoid possible problems when shutting down Windows, booting Linux, making changes, then rebooting Windows? Done.They called me when they were doing those changes to verify that they did exactly what I wanted, and they did. Exactly.Excellent customer service, and always courteous. Im a happy camper, the system is awesome, and I absolutely wouldnt hesitate to order from them again.

Review №39

2021-03-27 15:58:16

Very demeaning customer service. Salman has a corrupt attitude, and tries to make shady side deals and charges you extra fees, I would give this unpleasant character zero stars if I could. Salman calls you with pressuring sales tactic to have you spend more money on upgrades. He sent a couple computers with missing hardware and no OS. I can only imagine what shady deal these computers come from, in a dark alley at 3 in the morning is my best guess. I tried to explain to him I wanted to send them back and he verbally attack me and wouldnt let me talk, wouldnt hear me out, over talking me. Be very careful he will call you and try to make side deals for equipment upgrades with him, and have you make payments through PayPal which is not connected to the original Wal-Mart market place that the order was place. It will cause problems later if you need to return and request a full refund. If you notice that a majority of his reviews are from people that have negative reviews with similar situations like my own, is he terrible at treating his customers with any respect? I would think so. My advice to people who are looking for good quality used computers and dont want to be ripped off, stay away from this shady guy, he is bad news. FYI, I sent back his computers and to this day I have not seen my full refund.

Review №40

2017-11-04 02:46:19

Super happy I found this ASN computer store in Chino Hills. I purchased an awesome used Mac desktop from these guys. They were super helpful in helping me choose the right Mac computer for what I need. The computer works great!! It also saved me tons of money from purchasing a new one. Thanks so much for your great service!!

Review №41

2021-05-28 19:20:34

I will definitely come to ASN Depot, Inc. with future computer needs. They were so helpful in fixing my laptop. They explained all my options and broke down the price. They did not try to upsale anything and helped my make the best decision for my needs. Im very satisfied with the service here. Thank you!

Review №42

2020-04-14 19:57:33

Purchased a refurbished computer thru Walmart. I knew it would be refurbished and was comfortable with that kind or purchase. The price was great. The computer was better than expected, looks and performs like new. There was a small settings issue which staff took care of quickly and courteously. Very satisfied customer.

Review №43

2022-09-23 15:35:57

I bought a laptop from ASN Depot online and it never would even turn on. I sent it back to be fixed and they received it then lost it and just told me, Sorry!The only thing that could even begin to fix this is if they gave me my money back or a working laptop. I dont see them as doing either. I have proof of everything that Im saying but they dont care about anyone but themselves!!

Review №44

2022-07-09 19:34:07

I highly recommend ASN Depot! I got a new laptop from here at a fraction of the cost. It was a scratch and dent that they refurbished. They did a great job. Thank you ASN Depot!

Review №45

2019-08-22 23:33:31

These guys are for real. I live in the area so I even went to their store to check them out. Bought a souped up refurbed e6440 on line (they have to configure to your order, i7, big ssd, etc). Arrived looking brand new & equipped as agreed. Had trouble with charging the battery (only go up to 19%). They sent a new charger but suspected it would not solve the problem. It did not. Incidentally they dont guarantee batteries but this was something else.Sent back the machine and they repaired it and returned without charge under the 90-day warranty. You can buy an extended warranty if youre going to haul around your laptop. You also get personalized service. Talk to Salman with your order and questions.

Review №46

2021-10-08 11:20:43

Had my wife order me a refurbished dell Latitude E6430 I5 from them. I got it 2 days early was in very good condition .Wanted to use it a few days before I left a review works great.I will definitely be ordering from them again

Review №47

2022-10-05 22:28:13

This company is a fraud. Not only did they send me a computer that was 7 years older than the image displayed on the Walmart website, they also had the package re-routed away from their facility to avoid issuing me a refund when I shipped the product back to them. I was finally issued a refund by Walmart, and purchased a new computer directly from HP.

Review №48

2018-10-18 21:13:16

I needed a cooler for my CPU. I asked if they had any Noctua or any with 140MM fans. I was told on the phone they had 4-5 different ones. When I got there they had cheap small coolers or $200 water coolers < $130 at BB or $120 on amazon. All they seem to carry is used junk in the store. I do not like being lied to just to get me in the door.

Review №49

2023-11-09 06:24:22

Tech support was very helpful and courteous! Salman Nasir was especially helpful!

Review №50

2021-12-04 02:30:56

I had an issue with my order so I submitted a request to be contacted. I had a message back within minutes. Great, friendly customer service and the issue was resolved within minutes. Highly impressed is an understatement.

Review №51

2024-01-04 22:16:59

They canceled my order as requested in a timely manner.

Review №52

2019-10-03 18:04:57

If I could give them 0 stars then I would. Sent me the wrong item. Then it only lasted a short time. Made me purchase another laptop since I couldnt go without one for a few days. Ended up that it took almost 1 week for them to get it in the mail. I finally get the new one - I mailed out the old one the next morning. They had told me that they would return my money thru paypal - the form that I used to buy the 2nd computer. They changed their minds, insisting that I misunderstood...I didnt...I was very clear in my question originally and then the day I sent the old one back. They are now just going to credit my walmart card...my original form of payment. I will never purchase anything thru any site from them and I discourage anyone else from doing so.

Review №53

2015-11-10 22:00:24

I bought a laptop from them over 2 years ago. Ive never had a problem with it. Im completely satisfied with the products they sell. Extremely helpful when you have questions. These guys know their computers. I would highly recommend them.

Review №54

2016-03-12 00:16:04

Salman, the owner at ASN Depot sold me a used, Dell M6800 top-of-the-line laptop for $2941 claiming it had a 1 year warranty thru Dell authorized Service Centers. It did not. The s/n he sold me was stolen from Dell, according to Dell and Dell would not service it nor provide any support under any circumstances, despite that I was an innocent victim. When I had technical problems, ASN agreed to repair it, but promised 100% to not write to my SSD hard drive. Instead, they reinstalled windows, which erased more than 2 weeks of dozens of sophisticated engineering applications that I had initially installed. The fingerprint reader still did not work. Again, he told me he refused to refund my money (even though the laptop was in exactly the same cosmetic condition as when i got it) because he didnt have to. I was stuck with a laptop that I couldnt get service on. For the fingerprint reader, only Dell can provide support for that in case of most problems and they werent helping me. I asked Amazon for a refund and they denied the claim initially, then after appeal, they refunded my money since the claim was valid. I highly recommend that you do not do business with ASN. You will likely be ripped-off as I was. You have been warned!!!!!!!!!!!!!!! I have no reason to lie as I have been made whole by Amazon and AMX.Finally, if you read most all of the reviews, it is obvious they were written by the owner or his cohorts. Look at the wording and language and the content. For example, who submits a review after buying a computer 3 years prior? There are many like this. They all give glowing reviews with not one word of any problem at all. This is very unrealistic. Even a glowing review will often have some small negative point. But not any of these. Please see for yourself.

Review №55

2023-11-17 18:18:51

I bought a laptop from here about 2 years ago and the charger had been not working for a little. Went in and they gave me a new one.

Review №56

2017-04-18 22:58:39

Well as someone who doesnt really do reviews I had to give one to ASN especially to the representative Mos! Im not tech savvy at all but being a broke college student I had no choice but to buy a laptop that would do the job. Not only did Mos explain to me thoroughly how laptops work and what I would need, I wasnt pressured into buying what I didnt need and was both given a discount and encouraged to come back with any problems or help needed! I have always believed to be loyal to the right people when they reciprocate trust and respect and I do believe Mos and the people at ASN have done just that! Will definitely come back for all my tech buys! Thanks again ASN!

Review №57

2021-07-18 20:05:16

ASN DEPOT did a partial reformatting of my desktop to rid my computer of malware; plus, ASN installed Office 365 (student edition). The staff members at ASN were patient with me (I am not a tech guy). Overall, you get good service at ASN.

Review №58

2021-10-25 05:38:23

They answered the phone, and the person answering the phone knew what they were talking about. I didnt have my time abused and I didnt get jerked around. Then they sold me a laptop I am super happy with. After they sold it to me, they made sure it all worked right.

Review №59

2021-07-22 20:26:45

I needed help upgrading from HDD to SSD and Shariff was amazing. He helped me to install Windows Pro 10 also. I was up and going within a short period of time. I highly recommend ASN Depot. Thanks

Review №60

2022-12-22 12:30:25

Ordered 2 chrome books from Walmart website and one of the chargers wasn’t working. Contacted them and they sent a new one right away.

Review №61

2022-07-15 18:23:50

Placed an order on Wednesday night but needed to cancel it on Friday morning. Without hesitation and issue my order was cancelled. I will try ASN out on a later date.

Review №62

2019-03-09 20:27:21

Was just in here from shipping back a bad ram kit I got off amazon, and decided to check this place out and decided to pick up a kit for a system build Im doing for a client, techs were quite helpful and friendly.However, their prices are pretty high the RAM kit I bought I asked he said $95 (which hes pricing per DIMM module in the kit, I understood that.) Add the second DIMM in the dual channel kit $95+$95=$190+(7.75%)=$14.72+$180=$204.72 for the dual channel I needed it right away for a build I finished but the RAM kit I ordered I had to ship back due to a bad module. I couldve bought the exact kit for 30% cheaper off Amazon but I couldnt wait for shipping.Lower the prices a bit and Ill be a regular otherwise Ill just go on Amazon or down to frys or microcenter for parts.I know you just sell parts and systems on the side and your main gig are repairs and virus removal. But your parts pricing can be a bit more reasonable.

Review №63

2013-06-26 20:36:40

Three years ago I bought a computer tower and a laptop from this business. they still work and my tower got a virus recently but they repaired it right away and made the computer better then what it was. The employees are very friendly. I recommend anyone to this business for any computer or gaming problems.

Review №64

2023-03-27 21:53:27

Even though the product I purchased didnt work out the customer service team which are REAL people not AI were amazing and quite helpful. Good job to everyone I had to speak with.

Review №65

2020-12-29 22:53:31

Salman and his team are super knowledgeable! He took his time to walk me threw my pc build. He explained everything I needed to know on what I wanted and what to expect from my build! I would recommend anyone here for their computer needs!

Review №66

2019-09-20 18:38:10

Reporting you to walmart you sell through and to Better Business. The computer you advertised and sold on walmart was NOT the same one you sent. It arrived with a broken cord, was missing items and camera, ive called and left messages with no return. Now after only a cpl months of having your scam computer the windows is Expired. Company and computer is a SCAM do not trust them.

Review №67

2015-10-29 10:42:57

They built my computer 3 years ago and its still light years ahead of my coworkers.They were also able to extract 7 years of data from the previous desktop which had crashed.Decent prices and decent service.

Review №68

2023-09-01 00:48:13

Great service hundreds of selections, up-to-date, computers and accessories. Great repair shop for iPhones and android.

Review №69

2023-07-03 18:16:01

Great guys -! They get right back to you when you email a question. Great customer service -! Great products too :)

Review №70

2023-07-07 08:53:06

Company handled my customer service request promptly, professionally, and correctly. Highly recommend!

Review №71

2018-08-15 03:20:01

I took my moms computer that flew across the room and broke due to fortnite game gone bad. They repaired it quick and low cost. The people there were friendly. Great customer service. I definitely would recommend.

Review №72

2023-01-23 21:00:46

David was a big help. Friendly and professional. Definitely will come back with future computer needs. I highly recommend!

Review №73

2018-01-31 02:02:55

I had a great experience at ASN. Ive built a computer after buying the parts here when I was 14 years old ~ 10 years ago. It was my first gaming rig and boy could it hang! I then bought an ASUS laptop 4 years ago that was extremely powerful and only cost me about $700. It was powerful enough to run the latest games at the time, including Crysis 3 and still be quiet enough for school work. Recently a friend of mine build a monster computer, and he has been running games like PUBG and Overwatch at over 100 FPS all for a crazy bargain. Im thinking of stopping by and upgrading my HP Omen with some rams, an SSD, and maybe a 1060Ti from these guys because I know they have the latest in stock. Thanks Sully and Sharif!

Review №74

2023-01-10 23:34:16

Terrible products Terrible customer service throw the whole company AWAY!!Do Not Buy!! They are thieves taking good hard money for awful products

Review №75

2020-07-21 20:17:44

I returned a computer because it was in bad condition and defective and the person who treated me very rudely told me that for a long time they only gave me 80 percent of the refund. It is the worst I have seen for sale in the United States, I do not recommend it at all.

Review №76

2022-05-04 00:01:15

Cancelled the order prior to receiving the laptop. But they were prompt in attention to my request. Would try this company again.

Review №77

2023-06-24 18:07:24

Quick and easy fix for my PC. $20 fix and off I went! I will be returning if anything.

Review №78

2021-04-29 21:12:55

I didn’t want to give any stars at all due to the fact I paid for a all chrome laptop and they sent me whatever they had which was not what I ordered . Then spoke to a customer service rep Solomon who was not at all caring nor added any type of compensation and or credit due to me getting the wrong order so I’m highly upset and will get in contact with the bbb as well to make sure they are aware and of my dissatisfaction just terrible 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Review №79

2021-08-28 05:48:39

The workers were very helpful on the phone and when I went into the store to help find the right hardware for my setup. Excellent service

Review №80

2023-07-27 17:01:24

The computer was out of date. Couldnt download new windows 10 or windows 11 onto it. Still waiting for my refund!!

Review №81

2021-05-18 20:29:27

We ordered a refurbished dell laptop with ASN Depot and couldnt be more pleased. The laptop looks nice and runs great.

Review №82

2022-11-20 00:57:45

The best store ever!!! they help me to get my gamming laptop with super nices spect for a really nice price.

Review №83

2023-10-07 22:23:23

They were quick with service and attentive to all my issues.

Review №84

2022-12-20 19:40:37

Customer Service Representative was awesome. He was patient, understanding and completely helpful.

Review №85

2021-06-01 20:22:50

Came in to build a PC. Was able to put together an absolute UNIT. All jokes aside this shop was extremely helpful in figuring out what kind of build I needed for what I’m trying to do.

Review №86

2023-07-04 21:39:13

Awesome customer service. ExceDo not hesitate to buy from this company111

Review №87

2018-05-26 21:22:47

ASN is a great place place to buy all of your computer related equipment. Salman know his stuff. I have been a customer for many years

Review №88

2023-01-25 22:37:02

Great people, very helpful and went out of their way to help my non-techy parents with their computer! We appreciate you!

Review №89

2023-10-11 17:46:59

The computer was ordered before it was necessary.When it becomes necessary, i will try to reorder it.

Review №90

2023-11-06 18:11:17

Easy to order and cancel because of a mistake I made,thanks guys I will reorder

Review №91

2018-05-23 22:40:25

I needed a very specific part for my build. They were knowledgeable and helpful. They even helped me out on the same day. I will definitely be back.

Review №92

2021-11-27 19:10:22

They fixed an error on Walmarts website and shipped me the product I preferred. Great customer service!

Review №93

2021-03-13 00:59:43

Picked up an awesome gaming mouse and got my beloved headphones repaired. Super friendly guys and great service.

Review №94

2022-09-17 22:15:00

Everything worked until the first session was ended before completed. Not sure if anything saved after the session. Which made it very difficult to retrieve some things offline.

Review №95

2021-10-30 03:40:25

Great product . . . prompt service. They delivered exactly what they promised and they did it exactly on schedule. They are very customer friendly.

Review №96

2023-05-16 17:05:01

DVD Drive failed, and they shipped a replacement without delay...

Review №97

2017-04-28 21:24:04

ASN outstanding Customer Service 5 starsService and they know what they are doingSo done waste your time on other computer repair shops go to ASN Depot.

Review №98

2019-10-13 01:38:08

If I could give him a negative stars I would I bought a used computerize him an had him upgrade it I had it less then a month never played games or even watch movies just used for spreed sheets an documents an it crashed after a month took it back an he wanted to charge to a lot of money to fix it the same as I paid to buy it off himSo I took it somewhere else they charged $40 dollars to fix it he rips people off so I would never buy anything else from him again an wanted to everyone else no about it

Review №99

2024-05-22 20:28:20

Great customer service

Review №100

2022-09-15 17:45:26

They helped me cancel my order great customer service

Review №101

2022-12-22 22:45:42

They where super nice and helpful getting my order canceled!!

Review №102

2021-07-29 18:32:09

They have graphic cards! Also gave me screws I needed to build my computer. Definitely recommend.

Review №103

2022-06-08 18:51:12

Great Computer, 1 call to Tech Support and my Question was answered correctly. Great Folks!

Review №104

2023-10-26 15:55:16

ASN DePot Inc take for ever to ship out the orders

Review №105

2020-09-22 18:52:36

Buy products from other businesses, gut them of useful parts and then return for a full refund. What a scam.

Review №106

2017-02-25 06:19:53

Sold me a expensive Gaming Laptops that served only as paper weight. Charged me a 20% restocking fee. Lol joke business

Review №107

2023-08-30 16:43:30

Made my gaming rig look and perform like a beast. Thanks

Review №108

2023-08-30 07:10:53

Very good service Computer works Great

Review №109

2021-11-14 00:13:42

I had a request that was handled expeditiously and thoroughly. Very happy with the service I received.

Review №110

2023-02-08 21:01:22

Great company. Awesome support! Thanks again!

Review №111

2022-09-29 23:09:35

Great service, clean, and Dr. Cameron explained everything to me and what to expect.

Review №112

2023-08-30 07:10:29

Amazing staff, treats every customer like family

Review №113

2019-06-01 23:05:26

Great sevice, very friendly and very helpfull. They understood the situation and were able to fix the problem in a timely manner.

Review №114

2022-07-29 13:38:08

Very nice people, good communication will buy again

Review №115

2022-12-04 00:17:47

Great customer service low prices love it.

Review №116

2023-07-05 17:44:37

This is a great place to shop with low prices.

Review №117

2019-08-05 03:15:07

Super kind staff. Really helpful with all the questions i had with my computer i got.

Review №118

2023-11-14 18:13:51

Excellent customer service and communication

Review №119

2020-11-20 01:16:18

They were very helpful in upgrading my high schoolers laptop.

Review №120

2023-01-26 00:43:45

I love the Chromebook,and it came fast⭐️⭐️⭐️

Review №121

2023-10-17 23:18:29

Great service and price!!

Review №122

2018-09-22 05:50:50

They resolved my phone and computer problems. Great deal

Review №123

2023-10-14 22:49:21

Went far and beyond to help. Thank You.

Review №124

2023-09-19 21:11:00

Great service fast service too

Review №125

2023-12-29 20:25:21

Very professional and prompt

Review №126

2021-09-01 13:27:00

Great quality, super fast delivery, no complaints

Review №127

2018-07-22 02:57:05

Very rude will rip you off on computer parts and only one person was nice

Review №128

2018-12-15 15:00:36

Great service, extremely knowledgeable, very helpful. Thank you Salman.

Review №129

2020-09-23 22:53:27

Excellent Service have everything you possibly would need.

Review №130

2017-06-24 20:05:04

Very knowledgeable very courteous and caring. Great experience.

Review №131

2017-05-09 20:22:53

Great staff, excellent service! Definitely recommend!

Review №132

2024-05-02 02:26:19

Not honest

Review №133

2020-05-25 01:46:02

Dont go! I got used part and my pc broke

Review №134

2020-06-10 01:24:27

Cool People, Good Service. They know the Technology.

Review №135

2023-02-16 22:45:11

👌

Review №136

2021-10-18 19:35:38

Great customer service. Thank you!!

Review №137

2023-05-24 23:16:26

Very knowledgeable and very helpful

Review №138

2021-09-25 17:55:39

Professional, responsive, good pricing

Review №139

2018-08-03 22:39:12

You can see dead people at this location

Review №140

2023-10-28 23:45:41

Great service

Review №141

2018-06-07 14:55:13

Great place to buy computers

Review №142

2019-12-28 01:14:35

Terrible, Service. TERRIBLE PRODUCT!!

Review №143

2022-11-08 18:46:15

Nice

Review №144

2022-07-20 23:59:28

Thank you guys

Review №145

2017-04-29 10:26:48

Dope

Review №146

2024-07-05 15:03:52

The worst service ever