Presentation on Map Reviews Nearby

Ashley Store in Los Angeles

4.3 (199) 8985 Venice Blvd. Ste A3, Los Angeles, CA 90034, United States

Location on the map

Los Angeles, Los Angeles County, California, US

Phone: +1 310-596-4335
Site: https://stores.ashleyfurniture.c...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–9 PM
Thursday:10 AM–9 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:11 AM–8 PM

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Total reviews rating 4.3

199 Reviews for Ashley Store 2024:

Review №1

2024-05-30 00:24:39

Dear Ashley HomeStore Management,I hope this message finds you well. I am writing to express my deepest gratitude for the exceptional service I received at your store, particularly from Miss Zuly, during my recent visit on May 23, 2024.Upon entering your store located at 8985 Venice Boulevard, unit A3, Los Angeles, CA 90034, I was warmly greeted by Miss Zuly, who exuded professionalism and genuine kindness from the moment we met. I had just moved into a new apartment that was unfurnished, and I was in dire need of furniture. Miss Zuly attentively listened to my situation and immediately offered her assistance.Her extensive knowledge of your inventory became apparent as she guided me through a selection of different sofas, patiently helping me find the perfect one to suit my needs. Despite my son’s growing impatience, Miss Zuly remained remarkably composed and understanding throughout the entire process.What truly stood out to me was Miss Zuly’s unwavering commitment to ensuring my satisfaction. She not only provided invaluable guidance but also went above and beyond to explore various options to accommodate my circumstances. Her dedication and professionalism are a testament to the exceptional customer service standards upheld by Ashley HomeStore.Thanks to Miss Zuly’s expertise and efficiency, I am delighted to share that I was swiftly preapproved for my purchase, allowing me to acquire the sofa of my dreams with ease. The seamless transaction process and Miss Zuly’s exceptional service have left a lasting impression on me, and I am truly grateful for her exemplary assistance.In light of Miss Zuly’s outstanding performance, I wanted to take this opportunity to commend her exemplary service and express my heartfelt appreciation. Please extend my sincerest thanks to Miss Zuly for her exceptional support and kindness throughout my visit.Additionally, I would like to request that Miss Zuly be recognized for her outstanding contributions through a positive review on your platform. Her dedication to customer satisfaction deserves to be celebrated and acknowledged by your esteemed establishment.Once again, thank you for providing such a wonderful shopping experience, and please convey my gratitude to Miss Zuly for her outstanding service.Warm regards, TLF

Review №2

2024-06-23 23:54:59

🌟🌟🌟🌟🌟🌟Ask for Carroll! She is single-handedly responsible for our five star review. We started our sofa shopping at Ashley and went to several other furniture stores to compare. Aside from the crazy affordable prices at Ashley, we didn’t encounter a salesperson that came close to Miss. Carroll. She was the most low pressure, warm, forthcoming, authentic, professional and hilarious person we’ve met in eons. She is worth the shopping trip- we absolutely guarantee it!!! Thank you Carroll, you made our weekend🙏🏼❤️😄

Review №3

2024-05-27 23:24:04

We just had a great experience at Ashley. Our sales associate Ferry was very helpful with us getting ready for our son’s first apartment. She is very helpful. Made suggestions and was able to work with us. We are very happy. I would highly recommend this store!

Review №4

2024-06-03 01:39:57

Sultan was a pleasure to work with! Very knowledgeable about all products! Understood our needs and let us take time with our decision. We really appreciate your work ethic and ability to engage us with all the possibilities!!!Todd was also very professional and efficient!We can’t wait to furnish our new home!Thanks Ashley!

Review №5

2024-04-05 01:24:03

The experience of buying living room furniture at this store with Tatiana Chariv was amazing.Tatiana was very knowledgeable, professional and understanding of what we needed. We will certainly shop here again.

Review №6

2024-06-09 00:16:38

Zuly was the best person here today! She helped us to get the perfect furniture that we were looking for and she made sure everything was smooth and helped me to get my perfect sofa. She was very kind and supportive. Definitely will come back here :)

Review №7

2024-05-17 02:58:57

We recently visited this location for a new couch. Carroll helped us throughout the entire process. We found a great sofa and it was delivered in just two days! The sofa feels and looks just as great as it did in the show room. Carroll is so wonderful to work with and well be coming back for more!

Review №8

2024-03-23 01:36:00

I love love this store. It’s the only Ashley I shop at. I bought both my bedroom set and dining room set here. Great quality furnitures. The associates are very friendly and helpful. Must I mention also great at helping me make hard decisions on what I wanted. Yes I’ve recommended the store to a few people, they went they look and Oh they bought 🩷 Oh and they a have a cute little markdown corner 😉I bought a beautiful comforter set for only $20 and there’s lots of great stuff just ask at the desk where the corner is located..

Review №9

2024-03-26 06:29:08

Mr. Abir was fantastic. He helped me furnish my new apartment with affordable furniture. I wanted to spend very little but he persuaded me into buying better quality ones. Which highlights the heck of a salesman he is! thumbs up for not being pushy & yet bringing out the best of both customer & salesman👍

Review №10

2024-05-18 02:54:10

We loved the personal attention we got from Ms. Carroll and the cool layout of the store! She really listened to what we needed and didn’t try to sell us just anything. She found a perfect item for us that we really need and love so quickly!

Review №11

2024-04-16 02:01:31

Can I just say firstly the store smelled amazing. Even better the customer service was magnificent! I found just what I was looking for! A young man helped me I believe he said his name was Todd. He was such a patient and sweet man. His customer service was amazing. I went shopping for a dining table and the way he even broke down the details of what type of table I was looking for wood, glass etc. explaining what and why one is better just giving so much helpful information with out us even asking before we could even ask lol. As he showed us the different varieties he wasn’t to pushy with the sale, he stood aside while we looked and was immediately available for all questions we had.Todd made us very comfortable and not smothered in our decision. I just wanted to let whoever needs to know they should hire more people like Todd. I always want to just enjoy my shopping experience by also getting exactly what I need with the help and respect of the workers.

Review №12

2024-04-23 05:46:49

Carroll was fantastic - very helpful! I basically knew what I wanted but just had to test drive what was on the sales floor in order to decide. She gave me the space to do that while also remaining available for questions. And she made the purchase step smooth and stress-free. Thank you!!

Review №13

2024-05-18 02:56:03

Ms Carroll was amazing. We had a store credit and we were looking for storage items. She suggested something we needed much more. We look forward to our new bed frame! She has such a great personality and great knowledge!

Review №14

2024-05-27 20:24:51

Todd was great! He has excellent customer service skills and he listened to what I wanted. His communication skills were outstanding. Very satisfied with my experience today

Review №15

2024-05-06 14:42:38

Abir, you are truly amazing at what you do. I see you growing in to a Store Manager & beyond. I also wish you nothing but success. Keep up the amazing work whether I am there to help you or I am to depart. Your skill-set is beyond what most are usually to experience, & I leave this review with great honor and respect. You are great at what you do, and don’t let anyone make you feel otherwise. Your service is respected & I honestly hope that you receive all of the accolades that you deserve. I wish you luck on all of your endeavors.Your friend and CSR,Will Harris Jr.

Review №16

2024-05-03 03:41:25

Exceptional service from a knowledgeable associate!The effort they take to guide you through the store and help you find exactly what you are looking for is great. To listen attentively to peoples needs and their preferences, and to offer really valuable suggestions and recommendations is not common to find. I would very much recommend everyone asking for the support of Sultan. Amazing service!!!

Review №17

2024-02-18 16:15:47

I had a great experience. Immediately greeted by Carol who helped me find the perfect sofa within minutes. The entire process went without a hitch. Sofa was delivered in 2 days by two really nice gentlemen. The week before I had ordered a sofa online and it was a nightmere. Wrong sofa was sent and had to return it. Ill never buy something like this online again. Thank you Carol for all you help. It was a pleasure to meet you and thank you Ashley for selling quality furniture.

Review №18

2024-06-02 03:28:45

Tatiana, can’t say enough about our experience purchasing a new bed frame, mattress, and adjustable base. Gave us ample time to evaluate our options, try everything out. Just such a great experience thank you so much.

Review №19

2024-02-11 23:53:21

Great experience awesome 10% Presidents’ Day sale!! Tatiana was so easy to help us and make sure we got the best deal!

Review №20

2024-04-10 19:26:53

Today April 10 I went into Ashley Furniture & I had an AMAZING experience with Carol. She immediately greeted me @ the door. She was very helpful, warm & kind. Not pushy at all.Make sure you ask for Carol she is very knowledgeable.

Review №21

2024-04-10 21:03:30

Scott was fantastic. We felt comfortable with him immediately and he knows the Ashley furniture inventory well. We knew Ashley had quality furniture, but the affordable prices were an unexpected plus. Wonderful experience.

Review №22

2024-04-07 21:23:53

Madonna was great! She let us go around by ourselves and not follow us like other sales people which makes us uncomfortable. She’s very professional and explained everything to us. We definitely would be back because of our great experience with her.

Review №23

2024-06-19 16:12:43

DO NOT BUY FROM THIS STORE. Bunch of liars working there. They will tell you any lie to sell merchandise to make their commission. Don’t lease thru ACIMA!!! Total ScamAbhir is NOT the person to see for all your furniture needs. So I bought a sofa and a rug for $1719. Abhir and another sales person lady got me financed thru Acima leasing. They both told me if I pay within three months, I will only pay $1719. As you can see that was a total LIE. With Acima leasing everyday price add up. If I don’t pay right away, I could end up paying thousands of dollars. Sofa was delivered around 5/27/24. I personally will keep this merchandise even though I can return it since it falls within less than 30 days, but I am going to avoid the hassle. If you ever get screwed like this, return the damn merchandise. Once it starts costing the store money for pickups, maybe they will stop lying to make a sell. The sales rep should be fired for putting their commissions over a company’s reputation!!!!!Originally I gave a good review. Once I found out the cheating and lying, I updated my review!

Review №24

2024-06-05 03:09:46

I was on the hunt for a new coffee table after moving into my new apartment, and Todd really came through. With all the chaos that comes with moving, his customer service was top-notch—professional, friendly, and informative. If you need assistance, Todds the one to ask!

Review №25

2024-06-17 00:32:02

We went there uncertain of what we wanted!We were assisted by Charles, he was very patient. We are very satisfied with our purchase Charles and the manager were very helpful, they worked with our budget and delivery situation. Needless to say my family and are very happy!

Review №26

2024-02-28 21:18:05

Today, my mom and I had a fantastic experience at Ashleys while searching for a new bed and sofa chair. Abir went above and beyond, demonstrating remarkable patience and expertise in addressing all our questions and preferences. His accommodating nature and attentive service ensured that we found exactly what we were looking for. Without a doubt, all our future purchases will be made through him. Thank you, Abir, for your outstanding assistance!

Review №27

2024-04-05 16:25:33

**UPDATE as of 04/05/2024Its said that good things dont last forever, in this case it started bad and after another opportunity, at another location... Its just not in their culture to strive for greatness.So after I had an amazing experience with the staff at the Venice location, all came crumbled when the day of the promised delivery came: OUR TRUCK BROKE DOWN and we will NOT be delivering your items, contact us to schedule a delivery for a future date..!!!! I had it, I contacted their Customer Service and someone in India answered the phone and kept transferring me and denying me the opportunity to speak to a manager. I was finally transferred to an Scalations Manager (sounded like those shady: You got a computer virus call). Needless to say it just got worse.In Resume, I cancel the order and kept getting the run around about my money, so I was forced to contact my Bank and dispute the charges as I Never Received My Product.I know Managers and Owners dont care about this reviews as they will continue treating people this way due to no consequences to bad actions. Would i recommend this place: TAKE YOUR BUSINESS ELSEWHERE... Say:#LIVINGSPACES #MATTRESSWORLD # BOBSDISCOUNT #SEATANDSLEEP.________________________________________________________________________________________________________________________________I HATE THIS PLACE, and WILL NEVER SET FOOT IN HERE AGAIN!!!Yes, those were my words in my first experience with Ashleys Furniture. I visited the location on Broadway and Washington and the welcoming was fair, no pressure, but as soon as we chose a bed, the pushing begun. Not only I was being pushed to purchase a mattress that I didnt want, but when I was offered credit, I agreed to it, as there was a 3 month to pay option with no interest. I was guided to apply for the purchase but when I was about to begin filling up the application, the sales rep typed an amount 3 times higher than what I needed. I asked him why he done so and he says: Ah, its just a number we write,.. I told him, why you push for higher limits when you are dealing with peoples credits??.. He looked dazed and confused. I decided to just pay for the frame, as were not too convinced about the mattress options. Sales person went to speak to the manager whom I had told earlier to not push a sale on me as I dont appreciated to be hassle. Yet, he began to try to push another mattress and bed, and kept telling me that he was giving me: A Deal that I Could not Refuse, (while quoting the Godfather Movie).. I thought to myself, am I buying from a Mafia?... I told him, are you going to sell me what I want yes or no?... he kept pushing his agenda and never gave me an answer. Mind you that we were not coming for a bed only, but if in my initial encounter I was not being sold what I wanted, I truly hated to know what would happen with future negotiations. I walked away with my wife, dissapointed and giving this Manager, and Store an F+ ... ( Is there a Z+? )To the Manager on Broadway Store: stop making your team lose sales due to your non-sense. You are not funny!We decided to visit another Ashleys Store on Venice Blvd. I trully want to go to Living Spaces, or Bobs as they treated me with RESPECT in past dealings, but this Store change my view and perception... Tatiana, and Will were Amazing, and went above an beyond to show us the other face of great quality customer service. We ended up buying our desired items, and more... We will be coming back, not because of Management, as they see numbers only, but because of the staff in this location..!!Great Job... Youve earned a Customer for Life!Thank you for being professional, attentive and above all Human.

Review №28

2024-06-08 22:02:15

Went to buy a couch and Scott was so very helpful and understanding. I had a hard time making a decision and coudnt decide on a color and model. In the end I picked the model that Scott recommended. Should have listened to him right away. Lol.

Review №29

2024-05-12 01:14:35

Abir was amazing. Very professional seller. He showed us options based on our needs and ultimately helped us to make a great purchase. Would recommend them to friends.

Review №30

2024-03-24 22:41:22

Great service, great salesman!Al was very friendly and very patient with all of our questions. He helped us pick out a new bed and bed frame at the best possible price. I’m very happy with our service and purchase.

Review №31

2024-01-23 22:57:35

Carroll was AMAZING! If you need a mattress or an adjustable base or both she is the one to ask for. She took her time to explain everything. We also enjoyed that the store manager Maya came over to answer some of our questions.

Review №32

2024-02-08 23:41:36

I had a fantastic experience with Ashley Furniture Company, largely thanks to Yasmin, the exceptional salesperson who helped me design my furniture. Yasmins deep product knowledge, patience, and dedication to following up throughout the process made the entire experience seamless and enjoyable. I highly recommend seeking out Yasmin for your furniture needs at Ashley Furniture.

Review №33

2024-02-27 04:30:02

Had a great experience today at Ashley’s. Shout out to Abir, for being patient with my previous and new order. Not only was he informative about the leather quality, but he also provided me new insights on my living room vision! Appreciate the way he handled my experience at Ashley’s! I recommend for you to all stop by the store and ask him to help you out! :)

Review №34

2023-08-23 19:16:27

With superb care & knowledge, saleswoman Jasmin sold my “fussy” 91 yr old mom a recliner couch. She was beyond helpful and patient, answered many questions and got us a good deal to boot. I highly recommend using Jasmin at Ashley furniture in Culver City!

Review №35

2024-03-07 23:03:27

Beware!!!! This is the worst furniture store I have ever purchased from their staff is the most incompetent and knowledgeable ignorant employees from the store manager FARI and MAYA to the customer service will Harris and all other associates. They are unwilling to satisfy customers simple request. I purchased $900 worth of furniture when my furniture was delivered. It was not the furniture that I chose from the store, it was of patio furniture material I called customer service a technician came to my house. He verified in deed that it was not the same furniture on the store floor. The customer service rep told me that I was out of luck that there is no return policy and that I should read my terms and conditions, I refused the chair and requested the floor model after weeks of going back-and-forth. They finally gave me the floor model with no discount I will never shop at Ashley‘s furniture nor should anyone else. This is the worst store ever.

Review №36

2024-02-05 01:30:42

I recently purchased furniture from this amazing shop, and I must say, it was a delightful experience. The selection was impressive, and the sales employee, Samira, was absolutely wonderful. She provided excellent assistance and made the whole process smooth and enjoyable. I highly recommend this store for both its quality products and exceptional customer service.

Review №37

2024-05-13 22:39:58

The absolute worst shopping experience I’ve ever had in any store. I walk in, all sales reps sitting there doing nothing, didn’t greet. I go to the product I want, no help. Then finally some woman with an accent walls up, super rude. I say I’m interested in the tv stand and would also like to see if anything’s on sale similar.. she proceeds to talk over me, say I can’t buy a floor model and starts running away. I thought she was leading me somewhere. Nope! Just being a huge c.u.next.Tuesday. I will never, ever! Shop at Ashley furniture ever again. And guess what? I was ready to buy, she just lost a sale and a customer for life. DO NOT WASTE YOUR TIME AT THIS LOCATION at least.

Review №38

2024-05-17 23:11:34

I had the pleasure of receiving exceptional service from Mr. Scott Goldner, a true professional, at the Ashley furniture store located on Venice Blvd. His expertise and dedication were evident as he ensured that I not only obtained the best price but also guided me in choosing the perfect mattress. Mr. Scott Goldner deserves nothing less than five brilliant gold stars ⭐️🌟⭐️🌟⭐️.

Review №39

2024-04-14 22:22:27

I came with my parents and my phone died so i was bored the whole time. But when Abir came he lightened the mood of the whole family as he took my opinion into consideration. That trip became the very trip i bought my bed and computer desk. I want to thank the wonderful staff who work at this ashley’s and to Abir especially.

Review №40

2024-01-26 20:51:43

My experience with Abir was excellent. This is my first Google review I’ve made which is saying something. He wasn’t pushy, and he genuinely wanted to make sure I got what I needed. 5-stars for Abir and for whoever trained him.I ordered everything on Wednesday, and it arrived at my house less than 48 hours in good condition. The team constructed everything and was out within 20 minutes.

Review №41

2024-05-15 20:02:05

I would like to first say how indecisive and picky I am. Coming to this Ashelys location was very helpful and useful to my decision. I came in one week straight trying to decide how many pieces of furniture I needed and what piece of furniture I enjoyed the most. When my original first contact at Ashelys was off of work, the manager stepped in and did an amazing outstanding fantastic job. Abir has answered all of my questions, and Feri had been a delight. I was able to show them pictures to get the correct measurements and also got a phone call to see how smooth my delivery was. I cannot think this Ashelys enough for being that attentive to my needs.

Review №42

2024-03-11 00:43:08

We had a great experience with Mandana in this location. we went to that store twice to buy all the furnitures we needed for our new apartment, and every times she spent more than 3 hours with us, helped us to pick our beautiful furnitures and she gave us her honest feedback on every pieces . so happy with our purchase. highly recommended. once a gain want to say thank you Ashley furniture team in Venice Blvd and special thanks to Mandana!!

Review №43

2024-02-08 19:33:57

I have had amazing experiences with Ashley furniture, I love the quality of their furniture, their customer service is top tier, especially their employee Abir Hossain, he is an excellent employee, he is super knowledgeable and helpful, and because of him I will keep coming back to Ashley. He helped me choose all my furniture and basically design my whole house, I love my home and the aesthetic, thanks to him!

Review №44

2024-04-07 23:12:10

Mandana has exceptional customer service skills. First time coming to this store, as soon as she saw me she came and asked what I was looking for. She did not hesitate to help me. Gave me time to decide. Will recommend Mandana to friends and family. Looking forward to get her help again.

Review №45

2023-12-18 20:04:45

I have had such a pleasant experience at this store but more specifically with team member Will Harris Jr. Will has an exceptional level of follow through and professionalism. He made me feel like my business was appreciated and his extra efforts were noticed. He was not my sales person but he worked just as hard as if he was. Finally someone who says let me check and I will call you right back and actually does. Thank you Will and Ashley Furniture.

Review №46

2024-05-27 23:31:20

Carrol is so lovely to work with. I made sure to come back and purchase from her! She was very sweet and helped me quick!

Review №47

2023-08-20 16:34:08

My visit to the Ashly store in Venice was an absolutely perfect experience. From start to finish, everything was seamless, and Im thrilled with my purchase. I must give a special shoutout to Feri, who provided exceptional assistance throughout my visit. Their knowledge and helpfulness truly made a difference in my shopping experience. A big thank you to both Ashley and Feri for making my time at the store so enjoyable and productive!

Review №48

2024-06-05 02:20:16

Amazing experience! I got some great discounts during Memorial day weekend sales and all my stuff arrived on time and was professionally assembled.

Review №49

2024-02-09 02:00:48

I had an absolutely fantastic experience working with Yasamin when purchasing furniture for my house. From the moment I walked into the store, she greeted me with a warm and friendly smile, instantly making me feel comfortable.Yasamin went above and beyond to understand my specific needs and preferences. She listened attentively to my ideas and requirements, and then used her expertise to help me select the perfect furniture pieces for my home. Her knowledge of different styles, materials, and colors was impressive, and she provided valuable insights that I would have never thought of on my own.Not only did Yasamin have an excellent eye for design, but she also took the time to understand my budget constraints. She made sure to present me with options that were both stylish and affordable, ensuring that I got the best value for my money.Throughout the entire process, Yasamin was patient, attentive, and genuinely focused on making my furniture-buying experience enjoyable. She went the extra mile to answer all of my questions and address any concerns I had, making me feel confident in my choices.Thanks to Yasamins guidance, I now have a beautifully furnished home that perfectly reflects my style and personality. I am incredibly grateful for her expertise, professionalism, and exceptional customer service.I highly recommend Yasamin to anyone in need of furniture assistance. Her passion for what she does, coupled with her impeccable taste and dedication to customer satisfaction, make her a true asset. Thank you, Yasamin, for providing me with such a wonderful experience!

Review №50

2024-04-11 03:00:56

My family and I are longtime clients of Ashley Funiture with purchases spanding over 15-years. Recently, we purchased a sofa bed set. Unfortunately, this particular experience was disappointing and underwhelming. When seeking help to rectify the situation, William Harris at the Venice store was quick to resolve the problems and bring what was a frustrating experience into an enjoyable and satisfying resolution. I praise William for his professionalism and Ashley for stepping outside of the box to do the right thing. My longtime faith in Ashley is restored!

Review №51

2024-06-28 22:32:23

Ashley in Culver City is great in customer service. Abir was very attentive to what I was looking for and knew details perfectly.

Review №52

2024-03-25 09:09:01

Carol was wonderful. I just got a new studio apartment and she helped me furnish the whole thing and didnt push unneeded items on me. The fact is, its a small space and she helped me get exactly what I needed. Bar stools instead of a kitchen table (since my new apartment has a small countertop outside the kitchen), convinced me NOT to get a desk that would in no way have fit, but on top of all that, helped me purchase a temperpedic mattress because I told her I have major neck issues. Also instead of a headboard, she had the great idea to get an adjustible base so i can sit up in bed when wanting to watch TV, or even doing some work (like I said, no room for a desk!). In the end I believe the adjustible base was the same, maybe even less than a traditional headboard. And who needs a headboard? Especially in a studio.So to sum it all up, Carol is awesome and got me everything I needed, including things I didnt know I needed. And yes the temperpedic mattress was expensive (literally the most expensive item on my list), but it was 30% off and I sincerely trusted that she wasnt just telling me to get it just for the commission. She genuinely wanted to help me and I appreciate it so much. I am 100% happy with everything I purchased. Ill add some pictures to this post once everything is delivered (3 days from now) and after Im settled in.Thank you Carol and thank you Ashley Furniture. When I moved to LA 12 years ago, I got all my furniture from here. At the time, had no money and financed the whole thing. 12 years later, I have a little more money, but still, financed again! LolSo anyway, thank you everyone at the store, not just Carol. Everyone was amazing. Thank you 🙏

Review №53

2024-02-04 22:43:56

The sales person who helped me at the store, he is very professional and friendly. He understands the needs of a family and focusing on their budgets. He also explains the quality of individual product that I ask for. Thanks to Abir Hossain Rathin. Wonderful customer service.

Review №54

2024-06-09 19:38:25

Sultan was professional, extremely helpful and very knowledgeable about the product. I would recommend him to others who want to purchase a bedroom set and a mattress.

Review №55

2021-04-14 18:53:44

Purchased a couch here back in early November 2020. I was given a delivery date for December because of COVID. But it kept getting delayed and delayed it was very frustrating. Finally it arrived and I was happy with it until I realized the white glove delivery was horrible. They put my couch against the wall so that I wouldnt notice that it was damaged! The whole back of the couch was falling over!!! The wall was holding it together! Also the couch was detached. I was so upset. I called to set up an appointment to fix it and they first had to come and see it then set up another appointment to fix it! Not to mention the LONG wait on hold to reach someone. It was just an overall bad experience. Long time to get the product then arrives damaged and they tried to cover it up. I dont think its this store in particular I think the store was pretty good but its the company as a whole. The company is terrible. Avoid getting your furniture from here.

Review №56

2024-05-11 20:12:06

I came to this location for a new dinner table, and Abir was extremely helpful and patient with helping me find the perfect table. Excellent customer service and the furniture was very modern and decently priced.

Review №57

2024-03-27 22:30:54

While the store looks clean and full of furniture, the communications have a lot to be desired. Al our salesman was very patient with us. Thankfully there was a mess up on our paperwork and we had to back to the store to sign their error. In doing this, we realized this sectional sofa was NOT for us. Therefore we canceled our order.

Review №58

2024-04-14 22:35:53

The experience is exquisite, and the service appalls me to a great extent! I was given excellent service by Abir; he was very knowledgable and passionate as he helped me pick out my furniture! Thank you Abir!

Review №59

2024-05-26 00:49:31

Abhir, at Ashleys Santa Monica, is the the only kind of pro I want to deal with. Im short on patience when it comes to tactical sales manipulation... no fail-obvious, cookie-cutter sales clatter where youre treated as though new to the planet.. Price, service, follow-through, Abhir nailed it, conscientous in every respect. There were zero glitches (!).. same with the far sooner than expected, pro delivery. And thats the name of that tune.

Review №60

2024-04-09 23:15:50

While Scott was amazing in helping me with my purchase, the rest of the delivery etc was a TOTAL NIGHTMARE!! I am an interior designer and had a client wanting me to set up 6 air BnBs for them. I first ordered 4 sofas to be delivered. I was told my delivery would be fairly early in the morning, yet that was not true. I had to have my assistant wait until over 1pm for them to arrive. When they got there, the drivers were rude. They claimed the sofas would not fit in the elevator, and the refused to take them up the stairwell, even though Ashley says they will go up the stairs for 3 flights max. They ended up leaving them in my parking structure and I had to hire another company to come bring them up for my client. I also did a tax exempt on this order and they dragged their feet for over a month to re-imburse my tax to me...even though I called at least 6 times to get my refund. Now, I have 2 more sofas coming...I was told to come in this past Sunday so I could have them delivered on the following Wednesday as that was the day of my install which I told them numerous times. I never received a call, so I called them...and they told me that no, they would be delivered on FRIDAY instead. I was furious...as I told them over and over I NEEDED them delivered Wednesday as all of my install is that day! Now, I have to again hire more people to be there JUST for that delivery. I am so ANGRY at how horrible this whole process has been.

Review №61

2024-02-23 01:39:26

I was at this location a couple of weeks ago. This lovely and very helpful gentleman Abir Hossain helped me out. I was looking for a couch and he presented me with a lot of options and was very patient and understanding of my needs. 10/10 recommend going to him for any future trips.

Review №62

2024-03-16 18:55:30

Abir was incredibly helpful and patient while we looked through the store. He was able to answer all our questions and even helped move furniture to try new configurations out!

Review №63

2024-02-04 20:15:03

Scott did a great job answering all of my questions and helping me find the perfect sofa! He made the process very easy. I will definitely be back soon for the rest of my furniture shopping.

Review №64

2024-05-26 21:55:17

First time buying furniture and Scott was able to keep it honest and real with me while also helping me achieve my vision for my living situation. Will absolutely trust coming back here to further reach my goal

Review №65

2024-02-21 00:01:12

Scott at Ashley on Venice Blvd helped us buy the dining table of our dreams! We are so grateful to him for his assistance in helping us make our decision. He’s the best!

Review №66

2024-01-11 01:08:30

This 5-star rating is specifically for Will Harris, Jr., who was exceptionally professional, helpful, and nice. I watched as Will patiently trained an employee and dealt with finicky software, all with a gracious attitude and a smile. Ashley, you should promote this man and and give him a raise. Thanks, Will!

Review №67

2023-03-14 05:48:41

First visit to Ashley because of their ads on tvs and social media the prices are normal but the ads are tempting now we have an issue with their full size bed frame and mattress the mattress is very uncomfortable sleep and i bought a mattress topper still no comport and the bed frame is short so its very difficult tuck in the bed sheets we are disappointed with our first purchase and requested review the bed frame and mattress their inspector is coning on 16th March hoping the inspector is open mind and truly sees the issues have and recommends solutions with our dissatisfactionShould have completed our purchase with the Macys or Costco who are helpful for any returns and refundsI am so sorry dealing with Ashley’s Furniture first time ever

Review №68

2024-02-25 22:06:12

Scott was very helpful. I didnt feel pressured at all. Cause Im at impulse buyer LO. L.So I definitely will be back tomorrow in leave another review

Review №69

2024-05-19 23:40:13

Tatiana was absolutely amazing, so sweet and helpful and answered all of our questions thoroughly. Would definitely come back here again for future furniture purchases!

Review №70

2024-01-28 09:10:21

Abir was amazing!!!!! he was absolutely patient, and explained everything to me. He found a solution to all my concerns, if you’re interested and indecisive when it comes to purchasing the perfect mattress, Abir is the one! He’ll throughly explain everything to you before you purchase.

Review №71

2024-02-20 00:06:10

A very professional setup. Scott Goldberg the salesman was very professional and walked me through a purchase easily and swiftly. A fabulous furniture store full of inventory.

Review №72

2024-04-15 21:18:31

Scott was so helpful! Helped me find a tempurpedic mattress to help with my back pain. He was extremely knowledgeable, friendly and never made me feel pressured. Can’t wait to sleep on it tonight :)

Review №73

2024-04-14 22:58:09

Abir is a very nice man for hooking me up with the dopest furniture for such a steep discount. The sofa was 3,000$ and he discounted it to 2500$! What a great guy. He also has a very nice brother named Tahamid Hossain that helped me pick the right furniture. Thanks Abir!

Review №74

2023-01-05 23:37:10

DO NOT a SHOP a at this store!!They are worstThey kept delivering damage furniture and and ignored my calls, telling me that were going to call me back and went to store manager was very rude and didn’t even looked at me one while I was explaining the issue !!I waited for calls and never did received one call,I was very patience with then delivering 4 damages tables and they dragged the situation to make sure time had passed to avoid getting a refund, customer service is in India and they have such bad connection and don’t know anything, they just keep repeating same thing and don’t answer questions.They are not helpful at all if you have an issueDo your self a favor and avoid headacheDo not go to this store

Review №75

2024-06-09 00:16:44

Zuly was so helpful, kind and supportive in choosing, deciding and getting us financed in the store. I definitely recommend her in Ashley’s this branch. 😊❤️

Review №76

2024-04-08 03:00:49

If you’re ever at the Ashley store ask for Abir Hossain . He made our shopping experience very pleasant, and we did not feel pressured . He was helpful and knowledgeable.

Review №77

2024-01-28 22:58:57

A huge THANK YOU to Ashley and especially Abir. We furnished our entire home from Ashley and it was an enjoyable seamless process because of Abir. Abir was exceptionally helpful, patient, and kind. We will definitely be back again soon.

Review №78

2024-05-26 00:55:43

SO THANKFUL FOR ZULY! I appreciate her help and patience with everything. Such a natural at her job!! Will definitely come back!

Review №79

2024-03-24 00:33:45

I had a great Experience as first time shopper at Ashley furniture in Venice Boulevard, There was a sale lady Name Carol, She made my life much easier by helping me and show me the right options which was so useful, She chose the items based on my taste and comfort She spent so much time for me…, I’m so thankful and happy with my shopping

Review №80

2022-11-04 18:45:57

Yasmin and Ferry are awesome! Make sure to go to them for all your furniture needs because they know their stuff. Highly recommend and A++++++ all the way! Thanks for making my shopping experience and great one!

Review №81

2024-06-12 00:25:32

Mandana was very friendly and helpful we got the best deal we could get we are so happy with our deal .. it sucks we cant say the same thing about the store manager she was a little unfriendly ….

Review №82

2024-03-26 06:22:41

Abir was exceptionally good at his job. He made me realize the importance of investing on my sleep, which made me purchase a stearns & foster. He deserves a promotion 👍

Review №83

2024-02-06 19:21:17

Went to Carolyn and she’s an excellent sales person. She will not sell you anything you don’t need. Also, Todd the office supervisor was great!!!!

Review №84

2024-03-29 22:22:58

Carroll was fantastic. She was honest and not pushy. I definitely will come back and buy from Carroll when I’m ready to buy!

Review №85

2023-09-09 23:40:05

Had an absolutely fantastic experience shopping at Ashley store in Venice. The store provided a great range of furniture items. Even if you don’t have anything particular in mind when you go in, just exploring the store was a fun experience in itself.Now to talk about the customer service too. I believe I was greeted by a woman who went by the name Jasmin. And i gotta say the customer service was exceptional! I was greeted with smiles by all staff including Jasmin and all my questions were answered at all times.You won’t regret popping into this store!Very satisfied.

Review №86

2024-05-12 01:11:22

Abir was very helpful and insightful. He made our purchase very seamless and stress free.

Review №87

2024-06-01 19:16:59

Abir was great! He worked out a great Memorial Day deal for me. Huge thanks.

Review №88

2023-11-25 11:33:58

Poor customer service. I recently bought furniture from the Ashley furniture store located at 8985VeniceBlvd, Ste A3 Los Angeles, CA 90034. Despite numerous attempts to communicate after the purchase, I encountered difficulties in reaching out to them, including the store manager and sales people. My questions were consistently disregarded. the customer service department repeatedly directed me to to talk in the store and they did not have the authority. the lack of effective communication and problem -resolution has left me dissatisfied with my purchase. I never buy again Ashely and can not recommend their product

Review №89

2024-05-26 01:57:04

Great service, very knowledgeable, kind and extremely patient, Ho is the person to go to, make sure you ask for Feri the beautiful store manager.

Review №90

2023-08-30 00:40:58

Yasmin did an amazing job helping out when purchasing the perfect couch! Shes so helpful and definitely made it a wonderful and easy experience. The couch showed up within the week and delivery was fast and efficient as well! Im incredibly happy with how everything turned out. Thank you!!!!!

Review №91

2024-01-29 01:38:37

Great customer service and support. I highly recommend Abir of Ashley in Culver City if youd like to have a care professional who is respectful and attentive to your needs.

Review №92

2024-02-26 01:16:35

Abir helped us find the perfect couch for our new apartment. He was helpful and informative and made our decision easy.

Review №93

2023-11-06 16:10:41

My wife and I went to Ashley’s an hour before closing to purchase furniture. Brandon was very attentive and very helpful despite it being so late. Brandon let us take our time and did not rush us. I would highly recommend to family and friends and will definitely return as a future customer.

Review №94

2024-02-04 01:31:51

Nice large showroom with lots of furniture displayed. However, customer service was awful. Seemed no one wanted to help me and when they did they were impatient. Left.

Review №95

2023-10-08 02:34:53

Yasmine was very helpful, patient and professional in helping us get the furniture that we wanted. Her suggestions helped us decide easily. She never rushed us to decide which one to get. She has a great customer service. I would recommend her to my friends and family. Thank you so much Yasmine!

Review №96

2024-03-10 21:04:57

Abir did a great job helping me find the pieces I needed at the best price! Easy to work with, highly recommend.

Review №97

2024-03-20 03:10:44

I had a pleasant experience shopping at Ashley’s. Tatianna, who assisted me, provided me with plenty of options based on what I was looking for and made the entire process quick and painless.

Review №98

2024-02-20 23:15:09

Abir was like an angel who guided me from a sealy to a tempur-pedic mattress. One heck of a salesman. It was a life changing decision. He should get a promotion 👌

Review №99

2023-09-16 21:27:27

I had an amazing experience with Yasmin while searching for a sleeper sofa. Her knowledge, patience, and personalized recommendations made the process effortless. Yasmins professionalism and attention to detail were outstanding. I highly recommend her for exceptional customer care. Super excited for our sofa to arrive.Thank you, Yasmin, for making our search a memorable one!

Review №100

2024-03-18 01:20:12

Abir helped us find the right living room and dinning room set for our home. He was really attentive and answered all of our questions.

Review №101

2024-03-21 02:52:58

Incredible experience from start to finish!! Tatiana and Todd were extremely helpful thought!! Would totally recommend anyone to come and shop at this store ! Amazing !

Review №102

2023-10-19 23:48:44

I have never dealt with such incompetent people in my entire life. The manager truly has no idea what she is doing, along with her salesperson, Scott. They ensured my mattress would be delivered on a specific day and yet they forgot to put the order through. I will never shop at Ashley Furniture again and I will NEVER step foot into this store.

Review №103

2023-06-11 15:24:48

Tatyana was amazing. Her personality is very gentle and grounding. And we found a couch that makes us sooo happy. We can’t wait for it!

Review №104

2024-02-08 22:55:16

Scott Goldberg is a knowledgeable associate. He helped me find what I need it in a timely manner. Great job Scott.

Review №105

2024-02-08 02:45:03

Great experience, Scott helped my partner and I find the perfect couch for our new place. Very happy with the experience, thank you!

Review №106

2024-06-08 18:48:12

Abir was so nice and professional. I will definitely come to Ashley for my future purchases.

Review №107

2023-10-31 14:43:29

Yasmin did an outstanding job. I came in a week earlier and told her I couldnt make a purchase just yet, I had to unfreeze my credit reports so I could sign up for the zero interest card that Ashley offers. I reached out by phone and she even replied on her day off. We met again the next week and she helped me make the application, waiting while I unfroze my accounts, and then while I re-froze them, and sat with me to be sure the sofa will fit through my doors. If you have a chance to seek her out the next time you need furniture, youll be in good hands.

Review №108

2024-06-01 02:26:42

This location is great! Plenty of options and clean environment. Plus, Carroll was a great help and very friendly!

Review №109

2023-08-31 16:00:13

Came in and was able to look around with little to no pressure. Ended up purchasing a bed frame and when paying was informed about a delivery fee. I asked if I could pick up to avoid fee but was told that warehouse was “100 miles away”. I wasn’t too happy with paying the $100 plus delivery fee but then was told that they would also install and haul away trash so that was cool. Still not happy that my wife had to take day off for a 10 minute delivery and install. Maybe next time I will look for a place where I can pick up merchandise and install myself.

Review №110

2024-02-18 01:51:21

Abir was amazing. He helped us and he was very friendly. His energy and knowledge is great.

Review №111

2023-04-25 15:34:13

I am very satisfied with my shopping experience at Ashley. The store is big with a lot of display for me to view in person. Although Ashley does not offer customization, you will be surprised how many great quality products they have and most importantly with a great price.Highly recommend going for Brandon. He is professional and very patience with all our questions and requests. I dont feel pressured in making my decision during my visits. He has been very helpful and gave us a lot of interior design tips and knowledge. He will be our go to person whenever our family would like to add any piece to our home.

Review №112

2024-05-14 01:42:50

Carol and Feri were incredibly patient and so informative. I am definitely coming back to this location 🩷

Review №113

2021-04-10 17:46:56

Bought a dresser and a set of tables. They delivered the dresser and it was damaged. I called and report it to them. They said i had to wait 72 hours for someone to call me back. I waited and called again and they said i didnt send them pics of the damaged which i did so after they checked they found them and now i had to wait another 72 hours for a response. I talked to someone else who told me they needed to send someone to check the item and it will take 3 MORE WEEKS for that. I told them i wanted a refund i they said they only did returns and i had to wait. I called a couple of government agencies and after a fierce battle with Ashley they took the item and gave me a refund. Be aware that they take forever to take action and offer no refunds. Bad customer service.

Review №114

2023-08-10 20:11:07

Yasaman was great at helping us find what we needed. She was very patient, polite, respectful during our experience with her. She has a great customer service talent and we appreciated all her help and support. If you decide to shop at Ashley’s in Venice location, I highly recommend her.

Review №115

2023-08-17 01:33:00

Tatiana at Ashley Store helped me find the exact couch I was looking for! I was treated very well while my best interest in terms of pricing, size, and color was kept in mind during my visit. Highly recommend and will be going back!

Review №116

2023-11-07 01:03:39

Madonna made my experience so easy and enjoyable that I came back the next day to get more furniture! I have a brand new bed frame and couch because of her. I am so excited for my new home. These pieces are making it complete! I highly recommend her as your personal shopper.

Review №117

2023-08-02 03:14:22

I had a great experience shopping at Ashley. Came in looking for a whole bedding mattress set and Brandon helped me find the right one. He showed me a variety of different options that met my needs and made me confident in the decisions I made. He answered all the questions I had and helped make the transaction smooth. I recommend looking for any type of furniture here, they really care about the customers.

Review №118

2024-06-15 02:17:50

Sultan was super great with me and the Ashley staff has assisted me in every way possible.Thank you

Review №119

2024-05-10 20:05:33

Walk in to great service from Scott. Very professional respectful and courteous. Great service great deals awesome

Review №120

2023-09-04 01:07:00

Juan and Farnaz offered me exceptional customer service and did not pressure the sale in any way. I received a Great Deal during Labor Day weekend. I highly recommend Ashleys furniture store Venice location! Come anytime during the year...no mark ups and excellent financing options.Xo Tina TA very satisfied customer!

Review №121

2024-03-18 20:24:27

Scott was fantastic, very kind and helpful. Showed me multiple options of mattresses and help me pick the best one

Review №122

2023-09-07 19:53:49

Had a terrible experience purchasing a room set. What seemed like a newbie who worked there charged us an extra $100 and mentioned a check would be sent out to us, we politely agreed since we liked the set. It never came. Even after talking to customer service, they mentioned it was shipped out and never came. Especially in these times of inflation, terrible. Never shopping here again. Amazon, Costco and other stores online have way better deals and service, I highly recommend checking those out before shopping here.

Review №123

2023-09-25 17:29:32

Ashley Furniture had a good selection and availability on short notice and I had a great in store experience, but the delivery and weeks of back and forth after were disappointing. Tatiana was very helpful in selecting the right mattress and furniture and gave discounts for the large order I placed and only charged one delivery fee for everything. She also gave great tips on warranty for Tempurpedic and reclining sofa. I was excited that they scheduled delivery within a week and the delivery team arrived promptly at the start of the delivery window.However this is where the problems started - the mattress was way too high, I had to jump to get into the bed and the table had a defect. The delivery team rushed to leave and claimed they had contacted Ashley customer service and they would call me shortly, of course no one called and I had to call Customer Service. For the box spring, the store said they would replace it with a lower Tempurpedic box spring, but the next weekend, the delivery person showed up with a Sealy bunkie board, which is a lower value than I paid and they didn’t have an order to take the other box spring. When I spoke with the store, they said this was a “customer preference” issue and they wouldn’t cover the difference, they already didn’t charge the second delivery fee. I think the store should be knowledgeable enough to offer varying heights of box springs to customers at the time of purchase and to know what box spring height corresponds with each bed. It was an 8 inch difference between the original and the replacement.For the table, they sent a technician the following week who looked at the table and agreed it needed to be replaced. The replacement table was scheduled for the following weekend but they never showed, after waiting 4 hours at home, I called customer service to find out they had cancelled the delivery despite it being confirmed the day before. This Ashley Store was able to reschedule the delivery for the following weekend. After 4 weekends waiting at home for various issues and poor communication between the store, customer service, and delivery people and still having the extra box spring here, I’m hesitant to return to this store.

Review №124

2024-02-28 19:34:15

I was looking for sectionals and Abir was quick to understand my budgetary constraints and helpful in finding the right product for me.

Review №125

2023-09-21 00:46:15

Yasmin was amazing! Great customer service. I didn’t plan to buy anything today I was just browsing and I’m happy I just purchased a entertainment center and a 7 piece dining room set. She’s good! Thank you Yasmin 😊🙌🏾

Review №126

2023-08-25 17:31:42

I went in looking to purchase a mattress, Scott did an amazing job helping me find the right one. He did a great job of figuring out which one would work best in a timely manner, without pestering me to buy right this second. I can tell through the whole process he was on my side.

Review №127

2023-05-15 00:30:26

What a great experience! Tracey made it so easy. She was knowledgeable, efficient, friendly, and helped me through the experience with confidence when I needed it.Besides the great inventory at really good prices, everyone in the store was friendly and greeted me like I was an old customer, even though it was my first time.

Review №128

2024-03-21 23:49:32

We did crafts and it was so much fun. You have to support Ashley furniture. Because they support the Communities that they serve

Review №129

2023-04-23 15:28:08

Salesperson Tom, helped us twice.First time we didnt purchase because the sofa that we liked was a little too dark. There were some bar stools that we liked but still wanted to check elsewhere.Second time, we purchased the stools and Tom was very nice and patient, just like the first time!

Review №130

2023-11-23 01:30:02

Wonderful experience, I came looking for a couch and left with an entire living room and dining room set. Very relaxing and as it should be - oh and lovely Carol was really helpful finding the things I needed. Thanks so much guys. I’ll be back again soon.

Review №131

2023-12-21 18:43:13

The sales guy was very helpful and patient he took his time I didn’t feel pressured to purchase anything his customer service skills are 10 plus! He deserves a raise

Review №132

2023-04-08 19:56:09

We always have great experiences here. We got our couch at Ashley back in 2020 and we love it. Today we were mattress shopping, and store associate Canyon was so helpful and friendly. We found the perfect mattress with his help! Absolutely would buy furniture from him again, A+.

Review №133

2024-04-15 22:56:52

Todd is amazing! His customer service is phenomenal. Thank you for your service!

Review №134

2023-11-25 08:25:02

Good luck walking into the store without some weirdo employee immediately stalking you like a creeper.Once you sign the paperwork and realize they lied about discounts/rebates you were supposed to get, theyll be nasty with you when you come back to complain.Shopping for furniture sucks, shopping for furniture at this Ashley is like an excercise in self-hatred.

Review №135

2023-03-19 00:41:44

I purchased a sofa at Ashley furniture store in culver city today. Canyon Jones helped me with the most amazing customer service skills to purchase my sofa. I am very impressed with how professional and kind and patient he is. After listening to what I had in mind he took the time to show me around and helped me pick what I needed. I can not thank him enough. The store is nice, has a big selection and prices are good. I am very happy with my experience and will definitely go back in the future and recommend him. Thank you

Review №136

2023-09-02 03:51:51

Scott was fantastic - very knowledgeable and easy to talk to. I had a concrete budget that I couldn’t go over and he found something that worked for me without trying to upsell me. He understood my needs and I’m very happy with the whole process.

Review №137

2023-09-22 06:16:05

Scott is an amazing representative. He understands the art of building relationships with his customers. He is not a pushy sales person. His managers can really learn from him.Best experience ever.

Review №138

2023-09-20 22:46:48

Yasmine was an absolute pleasure to work with! She helped us pick out furniture for an Art Deco theme for our new apartment. Even though we decided to go for a more contemporary theme after our initial visit, Yasmine was happy to assist us in finalizing our items and closing the sale over the phone. Would highly recommend her service!

Review №139

2024-06-08 20:09:05

Mandana was super excellent and extremely helpfull!!! if I could give her 10 stars, I would!!!!

Review №140

2024-03-19 22:39:04

Mandana was great. She helped me find a nice sofa and nightstand.

Review №141

2024-03-23 02:34:20

Really good service and financing options salesperson Abir was very helpful and knowledgeable.

Review №142

2023-07-26 21:16:23

I furnish my whole house from Ashley west LA.Yasman was so professional and knowledgeable, she answered all our questions and concerns and the store manager was so helpful, she assisted me to choose the right pieces together as interior designer.Thank you once again, Somaya, for your outstanding customer service. I look forward to returning to your store in the future.

Review №143

2023-12-21 06:12:47

My Sale Rep was absolutely wonderful. Very patient and kind. Thanks for reaching out too me.

Review №144

2023-07-25 21:14:50

We made 3 purchases at Ashley. One sofa they could not deliver. I try to recover $1250.00. It was since March. They were telling to wait. It takes 4 days tops to send a letter. So we got finally a check on July 1, 2023. I deposited it on the 3th of July to find out on July 6 2023 that check was bounced. We asked the store on Venus to receive the check for us. It has been 21 days already. Check never arrived to a store. They claim that the letter was not expedited which is a lie. Beware never buy for cash at Ashley and never buy anything there at all. Imagine not to have money for months. They did not let us to buy the third piece using the store credit claiming that the check has been already sent. They could not return the money even we made two purchases using cash and debit card. So they claimed that they could not return money to a card because the cash went for the first purchase. We made a purchase of two items at the same time. You go to Costco or any other store, they will return your money including in cash right away. This is the worst experience I had in my life.

Review №145

2023-11-08 01:19:17

Lovely customer service by mandona she was very helpful and explained & answered every question we had. Deff recommend her as ur sales person and maya the manager was also very helpful. Took less than an hour for me to find the couch and bed I need and they gave me a great price. I’ll deff come back if needed more furniture.

Review №146

2023-11-10 20:01:42

We had really great experience at Ashley Furniture in Culver City. Mandana was very helpful in explaining our options and go with the best one for our needs. I highly recommend Ashley Furniture.

Review №147

2024-05-06 18:42:56

Scott Is an asset to this organisation, very Respectful, eager to help and passionate about taking care of Customers 👍👍WOW🍷🍷

Review №148

2022-12-19 18:07:46

I had never purchased anything at an Ashley’s before, in fact I’d never walked into any of their stores before. I had an existing dining room table but no chairs. The height was a little difficult to match chairs with and I was almost at the point of giving up so I thought what the heck, maybe I’ll find something here. I actually really liked a couple of the chairs they had and let Jesus, the gentleman who priced the chairs for me, know that I’d be back. I thought I would take a little time to make a final decision. I left and shortly after decided I wanted the chairs. The Ashley online link for making the purchase wasn’t working but Jesus was so gracious and had worked with me on delivery times so I felt certain I wanted to finish the transaction. Jesus went above and beyond in making sure everything in the process went smoothly after that. I appreciate sales associates who work hard regardless of the size of your order, the amount of questions you ask, and who are polite and accommodating from start to finish.I would recommend Jesus if you shop with Ashley. They have a good inventory and he is patient and knows the inventory so things go smoothly. Thank you Jesus for making it a good experience.

Review №149

2024-06-07 05:39:00

I visited this showroom few days ago, very welcoming and friendly, small team that you will know all the staff. Very respectful and knowledgeable. Highly recommended. 👍

Review №150

2023-08-27 23:00:43

I had the best experience with Al Bader! I highly recommend asking for him if your furniture shopping. He was extremely insightful and helpful when it came to making my decisions and wasn’t pushy at all. If anyone is shopping at Ashleys furniture store make sure you ask for Al Bader you won’t be disappointed!

Review №151

2023-08-09 18:49:04

I just made a purchase at ashley and had to come here to comment how nice the lady helping me was. Yasmin was very patient, and although I’m usually a picky shopper she answered all my questions and was genuinely nice. Definitely a 5 star experience

Review №152

2023-11-16 07:45:40

Yasaman is amazing!! She knows her stuff and directed me so well. She was very informative and helped me pick the perfect table I was looking for.

Review №153

2023-08-10 19:33:18

Yasaman worked with us to purchase a bedroom set and a dining set. We never felt pressured like we had in other furniture stores. She knew the quality of the product would sell itself. I would highly recommend Ashley furniture store and Yasaman as a sales person

Review №154

2023-08-02 15:06:19

My original in-store purchase wasnt right. Maya handled my return smoothly, but suggested I look online for a chair that met my needs. I found it! I wasnt able to complete the order online, and when I went back to the store in-person, she answered my questions, and arranged quick delivery with assembly. The cost was considerably less than an equivalent recliner on Wayfair!

Review №155

2023-08-10 16:54:03

We got our furniture from Ashley and Yasmin one the associate helped us a lot with our purchase, she’s very professional and helpful and she has been very responsive to our needs and we will definitely come back to her if we need anything from Ashley. We recommend her to anyone who wants to buy furniture from Ashley.

Review №156

2023-11-17 02:05:06

While shopping within a budget, Yasaman provided us with great assistance. Thanks to her, we found an amazing couch, a nice mattress, and bed frame!!

Review №157

2024-02-08 03:49:27

Scott was such a great and knowledgable person! Super friendly and funny! See him when you come in.

Review №158

2024-04-27 03:38:29

Ferry was super nice help us find what we actually wanted and it was super fast.

Review №159

2023-09-06 00:47:50

Yasmin was sooo helpful! Not only did she get us going quickly, but she also has amazing taste and ideas! Thank you Yasmin for your help and guidance! Can’t wait to set up our spaces :)

Review №160

2024-02-24 22:47:10

Abir was super helpful and showed us all of our options! Very knowledgeable and friendly.

Review №161

2024-02-25 17:18:21

My sales associate Zuly was excellent. Very knowledgeable and attentive.

Review №162

2022-11-29 21:07:47

Five star experience start to finish. My salesperson Jesus Jimenez is a rock star. Kind, informative, helpful with all questions, thorough in his explanations, felt like I was with a friend and not a sales person. I was more than pleased to make the purchase at this location and with Jesus. Quality product combined with quality people makes a quality business! It was a relaxing pleasant and comfortable transaction and I can’t wait for my new recliner to provide a relaxing pleasant and comfortable experience for years to come!

Review №163

2024-06-28 18:31:46

Great service and support - mandonna was very helpful

Review №164

2023-08-30 21:16:55

Yasmin was great, no one was at the front to help us, as we wondered around she asked if we needed any help. We were glad she helped us because she had good styling suggestions!

Review №165

2024-05-05 19:26:22

Thank you, Scott for helping us find the right fit for us quickly and with a reasonable price.

Review №166

2023-09-19 21:26:55

Amazing service! Excellent communication, Mandana helped us amazingly! We’re happy that she directed us with the perfect items for our new home!

Review №167

2023-08-27 22:15:02

I recently had the pleasure of purchasing a Tempur-Pedic mattress from Mandana and I cannot recommend her highly enough. From the moment I entered the store, Mandana was incredibly welcoming and knowledgeable. She took the time to understand my needs and preferences and recommended the perfect mattress for me.Mandana’s expertise on the Tempur-Pedic range was evident, as she was able to answer all my questions and explain the benefits of the different options available. She was never pushy and gave me the space to make my own decision.

Review №168

2023-11-19 10:22:21

NOTE to ASHLEY CORPORATE - this store has lost you a loyal customer & strong advocate!NOTE to CUSTOMERS - this location is NOT to be trusted!!!Have been an Ashley customer through three living rooms, three bedrooms, two dining rooms & too many carpets over the past 8 years, plus countless recommendations converted into new clients. The 48-60 month no interest terms made it convenient to just set your monthly payment and not have to manage it. My last purchase, however, was hade a little shadesville going on with the terms. Luckily I caught it in-time to avoid incurring hidden interest charges. Sorry it ended this way, Ashley, thought we had something special :) Good ByeBTW: their protection plan is also a sham, and getting someone on the phone for the credit card is also a tunnel of black holes.

Review №169

2023-06-05 20:03:33

Terrible experience. Purchased in store and ultimately decided to cancel, prior to delivery. First time was told it was cancelled. Delivery never came so assumed it was cancelled. Then 5 days later, manager called Ferry? called, asking if we move forward with sofa shell give us $200 credit. Said no and requested refund. 3 days later, I receive an automated call that delivery is happening in 3 days... What a joke... Called store again, they confirmed it was not cancelled. Bunch of crooks.

Review №170

2023-11-08 20:04:29

Noemi was very patient and helpful as I tried to find a recliner with the attributes that I needed. When I had to make a change after the purchase, Noemi and others were very helpful and made the task as easy as possible.

Review №171

2024-04-14 20:43:09

Had a great experience with Carol, great customer service. Strongly recommend.

Review №172

2023-05-28 22:22:22

Tracy at Venice location was amazing sales associate.She helped us make the right choice for our new home. Shopping experience was very pleasant. Ashley has such great home furnitures. Definitley coming back to Ashley for future purchases.

Review №173

2024-04-18 18:05:07

Abir was very helpful and kind patient. Thank you would come again!

Review №174

2024-01-08 03:56:05

Excellent service along with an amazing mattress my mother loves her new mattress she has arthritis and it helped with her pain.

Review №175

2023-09-10 21:52:22

Yasmin made my first large furniture purchase a breeze! Great communication and explained everything. Would recommend anyone to shop with Yasmin at Ashely

Review №176

2022-11-23 15:27:09

I was in need of a living room set by Thanksgiving so I could host dinner. Tatiana was very helpful in showing pieces, checking on availability, and delivery, before I even purchased. We kept to my budget and delivery was very efficient and friendly. I was glad there was a showroom to try out the furniture, as well as look at it, and the personal attention as well.

Review №177

2023-05-05 01:44:58

Tatiana was excellent at the Culver City location. 5 star experience with her salesmanship and her knowledge which resulted in excellent pieces and money saved. Ashley did, however, forget one piece of furniture during the initial delivery, and did not allow an exchange on a boxspring so only giving four stars.

Review №178

2022-08-31 19:30:16

Very poor communication and customer service. The quality of the couch is lacking as well. In hindsight I regret my order. We were convinced to buy the furniture protection plan, and then when we filed a claim for a specifically listed as covered occurrence, we were denied. Not to mention we were convinced to finance the couch, even though we said we would pay outright, just to qualify for their promotion of a free fueling/charge card, which we have yet to receive. It has been like pulling teeth every step of the way. I have been told to speak to a manager numerous times, but given no way of contacting one, nor has a manager reached out to me. When I call, I am never able to get through to one either. Extremely unprofessional.

Review №179

2023-08-28 18:52:43

Scott Goldner was a super helpful. I went to get a night stand and he efficiently explained my different options after understanding my requirements. 10/10 would highly recommend him if you see him!

Review №180

2024-05-06 17:48:47

Scott helped me with picking a dresser for my toddlers room! Very helpful!

Review №181

2024-06-09 02:47:47

Carrol was great! I love her personality.

Review №182

2023-01-03 17:27:48

The worst customer service Ive ever seen! I purchased a bed frame, store made a mistake and sent the wrong footboard. Im sleeping on the floor but mistake can be made. I called delivery service, they said its stores fault. I cant reach the store because it redirects the phone somewhere in India and voice quality is so poor that its almost impossible to understand. Finally they schedule it after a week because they dont have the item in the warehouse. After a week I call to confirm they say it will be delivered next week. The whole system is a joke. At the end I purchased a piece of furniture and feel like they will never be able to get it right. Im giving up at this point.

Review №183

2024-06-06 20:41:28

Abir was amazing to work with! Great service!

Review №184

2023-03-22 02:03:34

If you ever shop here ask for Brandon. He treats you like youre his shopping friend without the stress of a commission or anything. He offered me water and gave off the record advice about fabric. Hes awesome! Very approachable and friendly and amicable and gregarious.

Review №185

2023-10-16 23:23:02

Excellent experience at Ashley furniture in Venice. Carol was awesome. Very friendly and very helpful. Will definitely stop here first the next time we are in the market for furniture.

Review №186

2024-01-20 18:21:04

The worst service I have ever experienced. They put the wrong skew in and delivered me the wrong piece. Still after 24 hours not resolved

Review №187

2023-08-27 03:04:16

Yasmin got us a fantastic deal on our Darcy sofa with a Chaise, and we couldnt be happier - were so excited to get it in just a few days! Thanks so much for the help Yasmin!

Review №188

2022-05-18 18:38:04

I had very pleasant experience with Evan K at your Venice location. He is very knowledgeable of products and customer focused. A key component of a great salesperson is being a great listener. He listened, assessed my desire and my Sons needs and presented viable options that was a great compromise. We were undecisive, he suggested that we look online and invited us to a special event. With the same patience as the day before, he helped us to settle on our amazing option. The furniture is quality and met our needs. I appreciate Evan for his balance of professionalism and customer focus. Evan, you are clearly an asset to Ashley Furniture and you are my go to. I recommend you to all!!

Review №189

2023-03-05 02:06:45

Came in to look at mattresses and Brandon was a great help. He gave us a great deal on the mattress along with two high quality complimentary pillows. Would recommend anyone coming to Ashley Homestore to work with him!

Review №190

2023-08-22 18:25:15

Ashley Homestore employee Yasmin, worked with me to correct the issue about pricing, and refunded funds for item returned. Appreciate what she did to make things right. Thank you, Yasmin.

Review №191

2022-11-17 02:00:22

Sales rep Scott was fantastic. And a Godsend in helping us navigate all options. He helped make this extended shoping experience painless. Was very helpful in helping us figure out and coordinate all of our purchases to our great satisfaction. He helped us with establishing credit and coordinating insurance and shipping details. Extremely honest and a great person to handel people. We look forward to dealing with more purchases and Scotts assistance.

Review №192

2023-09-20 17:43:13

Yasmin was so delightful to work with. She found exactly what I need for my home. Very personal and professional. I recommend to see her when you go.

Review №193

2022-11-12 16:47:02

Bought a power recliner sofa that is supposed to be delivered today. My decision to make the purchase was based on promise that the item will be delivered today. I got automated phone call yesterday to confirm the delivery. Few minutes later, someone from warehouse called saying my order hasnt arrived yet so we had to reschedule delivery to next Saturday. Later that day, the store where I ordered called me and was confirming the item delivery for today. Then I told her about the warehouse situation. She apologized and invited me to their store and told me that if I purchase another item, shed give me $50 rebate or something. Seriously???? You guys havent delivered my initial purchase yet and you want me to buy another??? I havent gotten the product yet but Im already having this horrible experience.

Review №194

2023-08-20 02:05:34

Yasmin was a great help to us and made our shopping so convenient and worthy .She was also very nice and friendly and we are looking forward to meet her again for our future purchases.

Review №195

2023-03-24 01:15:40

Canyon was excellent! Professional and informative helping me with seemingly countless numbers of choices in furniture! I happily purchased a chair and looking forward to doing more business in the future!

Review №196

2023-02-23 02:35:23

This is the worst experience I have ever had in an Ashley store! I have spent a lot of money over the years with this company and it has gone downhill.I came into this store earlier today and waited over 35 minutes for someone to address me with a simple hello. The manager somaya completely ignored my presence. As I was getting ready to leave an associate I believe her name was yassmine approached me and tried to help me. Mind you she had been working with 3 different people and of allThe other associates in the store she was the only one who acknowledged me.I built out my cart and told her I would be back after I went to Ash Wednesday service and would return with my wife in the afternoon.I then come back with my wife and kids and was completed dismissed and accused of fraud. She simply stated that there was no way we had ever spent that kind of money in Ashley’s. I gave her my account I’d, phone number, name, drivers license and credit card and she claimed nothing came back on our account.I own a security company and I have over 180 employees. I came to purchase furniture for a new office. Somaya could never be an employee let alone a manager of any sort in my company. She needs to be fired. She gives racial undertones and is simply bad for business. I will never shop at Ashley’s again.Update******As I was outside writing this review, they called the police on me! LAPD came and was very respectful and kind. The manager kept coming to the window looking to provoke me. She was no doubt hoping I would be arrested and my 3 children that were in the car given to the system. I am considering contacting my attorney.

Review №197

2023-09-27 21:49:43

Scott was very friendly and easy to work with when we bought our couch. It’s too bad we won’t need another one so we could go back to work with him again.

Review №198

2023-03-23 01:47:38

Delivery people including their Dispach are unprofessional and rude. They gave me wrong info about the delivery, even if it was their fault, they didn’t want to wait extra 1 minute, they took off while I was pulling up behind them sounding my car’s horn. And the afternoon delivery, they told me it would be delivered between 11 and 3 PM. They didn’t show up. I called the store, they said they are running late but they will come. 30 minutes later I received a phone call, automated message informing me delivery would arrive in five minutes, waited an hour before they arrived.

Review №199

2023-08-09 20:35:08

Yasmin was our sales associate and she gave the best customer service she was very helpful it was our first time at Ashley and we bought a few things the prices are very good 👍 we are definitely going back thank you so much.