Presentation on Map Reviews Nearby

Ashley Store in Emeryville

4.3 (199) 3839 Emery St Suite 300, Emeryville, CA 94608, United States

Location on the map

Emeryville, Alameda County, California, US

Phone: +1 510-292-4339
Site: https://stores.ashleyfurniture.c...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–9 PM
Thursday:10 AM–9 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:11 AM–8 PM

Edit info

Total reviews rating 4.3

199 Reviews for Ashley Store 2024:

Review №1

2024-06-23 14:01:33

The store representative showed me kitchen chairs, while I looked around further as a second option. Once done, I said, I will like the ones he should be at first. The order was placed. After further thought that evening I decided to call the store, to further learn the sales rep. did not place the order for the agreed upon item.I am so happy for Thomas. His customer service is stellar! Thank you Thomas for your patience, kindness and easy to work with to get me what I wanted from the the start. Order is slated to arrive next week and trust that will be indeed the right chairs.

Review №2

2024-05-01 23:40:14

Sher provided exceptional service and expertise when we purchased furniture from her. From the moment we walked into the store, she greeted us with a warm smile and attentiveness to our needs. Shers knowledge of the furniture selection was impressive; she guided us through various options, considering both style and functionality. Her patience and willingness to answer all our questions made the shopping experience enjoyable and stress-free. Shers professionalism and dedication to customer satisfaction are truly commendable. I highly recommend her to anyone in search of quality furniture and outstanding service.

Review №3

2024-06-01 19:02:59

I had a great experience so far with my purchase at this store. Sherrie was wonderful and very helpful. She guided us through all the furniture we were looking for, giving us all the pro and cons according to our needs, and the delivery was able to be rescheduled for before the time they had expected. I haven’t received the mattress yet, but I will update if anything goes wrong.

Review №4

2024-05-24 17:01:35

Super nice and helpful sales experience here. We needed a specific size piece (small sectional), did online research with a chat agent at Ashley online then came in to test what hoped wed like online. It was a great experience online and in person with Ashley! We are so excited about what we bought. Thanks Sherrie specifically at the store for your excellent customer service and details about the product(s) we purchased!

Review №5

2024-05-11 16:00:45

We went in to this location to see a few couches we saw online. Upon entering the store Sherrie greeted us and informed us of the various styles of couches they had in store. Of course we were super indecisive a d circled the store a few times before actually agreeing on a couch. But Sherrie made to check in with us every so often to answer any questions we had. She completed our purchase and completely scheduled us with home delivery and set up. We had amazing experience and she was extremely supportive and approachable.

Review №6

2024-02-10 23:14:45

Sherrie was an absolute joy. She made the experience of buying furniture the best. She was extremely helpful, knowledgeable, very personable, accommodating. She was great with my son who was with us too. She showed us many options based on what we were looking for, and she helped us make the perfect choice. She made me want to buy more furniture from her and Ashley furniture! Great sales person for your company.

Review №7

2024-05-25 23:06:20

Stop by and see Susan. I bought a great piece from her. Excellent salesperson. No pressure. Extremely helpful!

Review №8

2024-04-09 20:43:46

Jimmy was EXCELLENT, knowledgeable, efficient, courteous. He assisted me in making a decision. I am happy

Review №9

2024-04-05 17:26:25

Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. It’s unfortunate that their systems don’t support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately I’m happy I got the couches I so badly wanted. Don’t expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment.First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didnt call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they cant verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldnt be flagged and it shouldnt be an issue. Its as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didnt --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, Im not sure how this store is in business. They will not contact me or answer my phone calls, really bad response from a business that failed to serve the customer. Considering reporting this store to the better business bureau.Old review:Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly.If you plan to shop at this store, reconsider.

Review №10

2024-05-01 23:41:07

Sherrie was absolutely amazing at Ashley! We had to get quite a few pieces of furniture as we are starting completely over and she made the process easy and seamless. She is personable and extremely sweet! We definitely recommend her and Ashley if you have to get any furniture! 5 amazing stars!

Review №11

2024-05-18 22:34:51

Sherrie helped us. She was so very helpful and answered all our questions. She was able to suggest pieces and show us examples of what we were interested in. She went above and beyond what we expected. Thank you, Sherrie. I highly recommend you going in and working with her.

Review №12

2023-08-10 00:20:35

We went to this store for few furnitures shopping for our new house and I am glad we picked Mary Ann Chiddadi as our sales agent. She recommended to us what are good and what aren’t. She helped us a lot picking or choosing best furnitures that fits our place.If there is 10 stars to rate, thats what I can give to her! What an excellent service we got that day❤️Posting two furnitures we got here.

Review №13

2024-01-14 20:10:09

Ralph was an excellent worker and human being! Did not know what I was looking for but Ralph gave me some good ideas! When I am ready to buy something, I will certainly buy it with you guys under him! You are blessed to have him as an employee within your organization! He can easily be a personal shopper! There were only five stars but if there were more, I would give them to him! Thanks for such a wonderful experience!

Review №14

2024-04-24 13:51:48

Francisco was professional, personable, and pleasant to work with. He was patient, and allowed me to take my time in making a decision. I made two FaceTime calls during his time with me, and he allowed me to take as much time as I needed. Francisco had excellent customer service skills— I’m glad I had the opportunity to work with him. Thanks!

Review №15

2024-06-03 02:16:34

Fernando was great and helped my fiancé and I find the perfect bed and frame! The whole process was seamless and we managed to get exactly what we wanted super efficiently! We will be back again!

Review №16

2024-04-29 17:35:27

This is my second time coming to Ashley in Emeryville for my furniture needs. The staff is very friendly! Francisco is the best! He’s always trying to make sure I receive a good deal and I’m satisfied with my purchase.

Review №17

2024-03-28 17:14:45

If I could give this location a negative zero I would.Louie, the Store Manager is extremely rude, argumentative, and condescending. He constantly talks over me He desperately needs training how to service, and retain loyal customers. In my case I spent a good amount of money at this location $13,000.All of Customer Service issues are outsourced overseas. Huge language barrier.Good luck receiving customer support after you seal the deal. The store sales team are nowhere to be found if you run into any problems. You never get any returned calls from Louie the Store Managers. In fact, after 3 years of numerous arguments, and lack of communication with this location. I REFUSE to do business with them. NEVER again will I spend 1 penny at ANY Ashley Retail Stores. . By no means “it’s a pleasant experience “ Ashley continues to promote false advertising in my personal drawn out experience.I received a response from this post a week ago. I responded with a lengthy email as requested. I was under the impression I was finally being heard. NOT the case at all. I never received a reply nor a resolution. In fact, I made it known to Louie I would seek legal advice. His response “Go ahead. I don’t care.” This has to be the most frustrating, and aggravating situation I’ve ever dealt with thus far.Save yourself a headache, Do some research on BBB website before your purchase. Read all the open and closed claims.Consistent bad reviews, and personal experiences don’t lie.

Review №18

2024-05-26 17:15:53

My last visit at the emeryville location was my third visit there. I was waiting for the Memorial Day sale, however the items that I purchased weren’t discounted 👇 Meanwhile, overall all staff were polite and certainly they all acknowledged my presence, even though I was waiting for my sales person to arrive, twice… Please note I am a previous customer there and it’s a huge difference now overall with regard to service, staff and follow up‼️

Review №19

2024-01-14 04:45:08

Outstanding service! Noami, the sales representative, exceeded expectations. Her friendly and appealing approach, combined with professional guidance, led me to discover the ideal, high-quality, and space-efficient couch for my small apartment. Despite initially having no intention to buy, her expertise in showcasing various high-quality couches tailored to my needs turned my visit into a fulfilling decision. Highly recommend this store for all household furniture needs!

Review №20

2024-02-11 03:45:52

We shopped at Ashley Home Furniture in Emeryville, CA. The associate that helped us Naomi was excellent!She was patient, informative, and kind.She explained the financing options and upfront purchase costs. We walked out of the store with a delivery date for our new couch.Incredibly helpful associate and great overall experience.Will visit again soon!

Review №21

2024-02-24 01:43:55

I had such great customer service from Sherrie at Ashley. I’ll be coming back for my additional furniture needs. She was able to help me even via text over several days until I was able to make my decision. Go to Sherrie!

Review №22

2024-05-12 03:06:17

Excellent customer service by Louay. He helped us in picking the right mattress for us. He was very pleasant to talk to. We’d give him 20/5 stars.Thank you Louay!!!

Review №23

2024-02-08 21:52:01

Do not shop at this store. They have poor customer service. I spent all day waiting for a delivery that was scheduled 3 weeks ago, on furniture I already paid for, to find out nothing could be delivered today. I got the run around from the 800# customer service rep and the store manager. They do not care at all about the customers experience. The furniture seems to be good quality, but kind of pricey. For the amount of money we paid you think they would provide better customer service and support once the purchase has been made. I will not return here and highly recommend that you shop elsewhere.

Review №24

2024-01-14 13:07:20

My experience at the store was amazing.The sales associate was awesome and she was very nice. Even when I changed my mind between two sofas like 10 million times, she was kind and understanding. The management was cool too. I bought the sofa the same day and will be arriving in a couple days!

Review №25

2024-05-24 03:45:31

I was purchasing a sectional sofa in Ashely, Sherrie was amazing!! She helped me with all the process and i loved it. Thank you so much for everything ❤️

Review №26

2024-06-04 21:50:26

We ordered a sofa from this store and recieved no communication about our delivery and their phone number is automated with no staff to answer. Our couch was delivered ONE WEEK LATE and the first delivery attempt REFUSED to bring it up further than three floors EVEN THOUGH they knew what apartment floor our address was at.

Review №27

2024-01-23 04:58:20

Ralph was friendly, welcoming, and knowledgeable. He quickly directed us to the styles we were looking for and was a fountain of advice about the available options. With his help, we were quickly able to identify what worked best for our space, make the purchase, and return home to await delivery.

Review №28

2023-08-11 13:46:56

The place is fantastic and well organized but the great thing is the staff that attends there, Zula took care of me. She was gentle and always attentive and professional. She gave me my time to choose what i was looking for, but always attentive when i had any questions. She is a love of people.

Review №29

2023-11-02 03:20:14

I bought the Keener sectional at the end of April, it was delivered in May. The chaise portion of the couch was completely destroyed and there was exposed wood/screws (see photos). It took Ashley a month to arrange a replacement. In the 6 months we have owned the couch, it is pilling on all of the seating cushions, between the cushions and the fabric is thinning (see photos). Very disappointed that our new couch already looks 10 years old. This sectional was poor quality for the price. Ashley will not publish my review on their website.

Review №30

2024-01-28 01:32:19

Sherrie was amazing!!! Super knowledgeable and helped us make decisions with ease. Never had such a great experience shopping for future. We highly recommend her expertise!

Review №31

2024-01-28 16:27:36

Great experience at Ashley Emeryville. Relaxed informed sales folks. Beautiful and big show room. Is thee anything better than “shopping” for mattresses and couches?We bought the Lindyn double chaise lounge in fog gray from Jimmy and Mark, and we’ll be back for one of those ridiculously comfy mattress when the time comes.Highly recommend!

Review №32

2023-09-02 20:56:48

Jimmy and Jamica are both excellently good to me and made my experience here at Ashley Furniture in Emeryville CA another great experience, together with their manager; Mark.Great job guys! Best team!

Review №33

2019-04-29 06:36:44

Love this store! Like the staff, how organized and knowledgeable they are, especially Eva the salesperson and Albert the store manager. Beautiful showroom, great promotions! However, the delivery company they use made the whole experience exhausting, disappointing and frustrating. I hope this changes otherwise people will not likely return.

Review №34

2024-01-13 18:09:33

Ms. Joy at Ashley furniture brought the joy to my shopping experience. She was patient with me and knowledgeable about each and every product. With her expertise, I was able to pick out beautiful couch for my home. I would definitely recommend visiting her for anyone who is interested in building their dream living room.

Review №35

2024-06-02 23:10:18

We had a wonderful experience at Ashley the store manager was heaven sent, courteous,knowledgeable and very experienced and was very helpful throughout the whole process I would definitely recommend everyone to go and check out Ashley furniture in Emeryville the experience me and my wife had was out of this world

Review №36

2024-02-07 21:17:40

UPDATE! DO NOT SHOP ASHLEY. STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them.The purchase pieces were too big for our living space. We called then visited the Emeryville, CA Ashley location within the 72hr return/exchange window. Mark the Emeryville Manger and Francisco a sales representative, assured us wed be approved to return two pieces and be reimbursed. Because of this assurance we purchase two end pieces to complete a love seat. Thursday of the same week I received a call requesting I respond to an email with images and serial numbers for the pending return items. This was done, receipt was confirmed and now we were waiting for pickup confirmation and reimbursement. The follow Sunday, I received an email from Ashley customer service advising we were not eligible for return. I immediately phoned the Emeryville store and spoke to Mark. He needed to look into the decline and call me back. After no call I phone on Tuesday and was told Mark was OOO until the coming Saturday. Francisco then tried to assist and failed forcing us to wait until Marks return. Mark had provided us with his personal cell so we sent a text on Sunday. He called us back advising he had been on vacation in Mexico and was now sick. The back and forth continued until Mark confirmed via text that no refund will be applied. Now we have two additional pieces which cost twice as much as the pieces that were to be returned. DO NOT SHOP ASHLEY AND STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them.From the moment my husband and I entered the store, Morena was ready. She welcomed us and shared the floor plan for furniture and decor. We were looking for a leather sectional. Morena remained near the entire time and was ready to answer questions. She pointed out fabric and demonstrated durability. We purchased the sectional because we felt taken care of, valued. Thank you Morena Amaya at the Emeryville, CA location.John & Mea

Review №37

2024-02-21 19:26:31

The sales person (Miriam) was extremely professional.My reason for only 4 stars is due to the delivery fee of $100.00. Why not contract with Amazon? I think that would increase sales.

Review №38

2024-01-03 02:47:00

Morena is excellent. She was the first person to greet us at the door and showed us patients, kindness, and an amazing personality. She is very knowledgeable of the the merchandise and helped is find what our needed.

Review №39

2024-02-03 21:01:38

I had a great experience Morena was very kind knowledgeable and helped me with all of my questions. I appreciated her attitude and the way she conducted herself thank you thank you five stars

Review №40

2024-03-13 16:46:27

We had wonderful service from Sherrie Daigle at the Emeryville store. She is knowledgeable, responsive, informative and really helpful. Thanks to Sherrie for making a big decision so much easier!

Review №41

2022-07-31 22:11:39

Super cute furniture!!! Ask for Roy. He’s awesome!!! He showed me all the couches that he thought would look good in my new place and I love his style. I’m getting a couch that feels like sitting on a teddy bear. It’s that comfortable. And the pattern is cool. Not a typical boring one. They have cute coffee tables and dining room sets too. The prices, especially during the month of July, are super affordable. Plus they have a 0% interest card for either 24 or 60 months depending on how much you spend. Super happy I found this place on Google!!

Review №42

2024-03-28 05:54:24

Ive been looking for a specific type of couch for a while now. I wanted it to be 80-90 wide, modern style, have a high but not too high seat height, and have firm but not too firm cushions. I didnt want to buy online because I wanted to be able to try all these features out. I went to West Elm and Ikea. West Elms couches all felt low to the ground and expensive and they didnt seem to have many of the ones on their website available in store. Then I went to IKEA and liked some couches but read reviews online that the couches start to have issues within a year. Then I finally decided to go to Ashley, a furniture store I had never considered before because I thought it was for an older crowd. I was so pleasantly surprised by how many different types of sofas they had in-store to try out and how high quality yet within my budget and preferences they were, I also found good reviews of the sofa I liked online, and they also added a five year insurance to my purchase which made me feel more secure in my decision. I was able to buy a sofa right there and then and schedule a delivery that worked with my schedule. Im looking forward to enjoying my new couch soon.

Review №43

2023-10-16 20:05:36

First time buyer at Ashley’s. My wife and I were looking for a new living room couch and was helped by Mary Ann, an employee at Ashley’s. She was extremely helpful and knowledgeable and able to help us find what we were looking for. We later got a really nice wooden dresser and a convertible sofa bed. She was able to get us good pricing for all the items. Happy with the service overall.

Review №44

2024-02-21 16:32:26

I had a good experience buying my couch. I tried sitting on a few different couches before I landed on the one I bought. Everyone at Ashley was easy to work with.

Review №45

2024-05-14 18:47:25

Awwsome experience, great peopleFrancisco is amazing we had a great experience his assistance, he is phenomenal!!! I highly recomend him if you go to the store look for francisco!!!

Review №46

2024-01-07 21:24:54

Naomi was soooo patient and kind!! She explained everything in detail and if she didn’t have the answer she found it!She didn’t pressure us and she patiently listened and waited while we debated our options. She is amazing!!!

Review №47

2023-08-19 04:17:23

Amazing customer service! Highly recommend! Fernando, Mark, and Star were attentive, listened, provided options, were courteous and kind. Knowledgeable and thoughtful of products. They made the whole process easy and enjoyable. Will definitely be back to purchase the remainder of my furniture!

Review №48

2023-10-11 23:52:27

Ashley has provided the best service, the best care and are very professional and detail on explaining and helping me with all my needs and concerns. Ashley‘s customer service and warehouse. Assistant agents are very kind. Very smart, respectful, loyal and detailed and explained exactly to the concerns in need of their consumers. I appreciate all the help that they’ve given me during my time. They’re shopping at Ashley‘s furniture warehouse. Thank you very much.

Review №49

2023-09-04 01:02:35

AVOID!Slow, rude salesmen, no one knows what’s going on or how to do anything. Truly embarrassing for Ashley.

Review №50

2021-07-02 00:41:43

I had an absolutely HORRIBLE experience at this store and i would never suggest anyone purchase from here. We came in about a week and a half ago to purchase a sectional sleeper that we needed before our wedding since we have a large amount of family coming to visit. Starkeisha was our sales person. She was very kind and professional and showed us a couch she said she could have delivered to us in less than a week that had everything we wanted, a sectional chaise and sleeper all for around $1690. Fast forward to delivery and the only piece of the couch that came was the sleeper portion and it was LAF instead of RAF. I called customer service to see when the chaise and other portions were coming to find out they were NOT EVEN ORDERED. We were told by customer service to go into the store to be able to complete a return. When we went into the store we were helped by someone sitting at the desk who decided it was more important to take a phone call instead of helping the customer actually in front of him which is a huge customer service no no. He then informed us he wouldnt be able to order us a chaise or a different couch didnt even offer us any options? like he was looking at the same paper we were looking at and telling us what we were telling him. he seemed very unenthusiastic to help us at ALL. then we were told we wouldnt even be in the process to refund them unless someone came to pick it up and that *MIGHT* be in 7 days. Were getting married in 10 and dont have the time to be sorting things out with delivery services. The customer service is 0/10 and i feel like we got scammed completely ... $1600 for just a piece of a sectional and well have to make payments on it before its even processed for a return. Then when someone else i assume was the manager, a younger woman, asked who did the sale and the man responds the same person as always. so if you know someone is making sales incorrectly to swindle people then why do they work there still?

Review №51

2024-02-24 20:12:55

Zula is so nice, knowledgeable and helpful. Her great customer service helped made my furniture purchase easy and comfortable.

Review №52

2024-02-05 01:18:13

We were greeted by Naomi when we walked in the door and she was very kind and helpful from start to finish without being pushy at all. 5 star customer service.

Review №53

2023-08-12 19:37:16

I had a very good experience at your store selecting a bed frame. The sales associate Jimmy that helped me was extremely attentive and patient in working with me. I felt he really took his time with helping me find exactly what I was looking for. Overall a very good experience and I’m very happy with my new bed!

Review №54

2024-01-21 04:23:52

We recently had the pleasure of working with an exceptional sofa salesperson, Zula A, at Ashley. Zulas unparalleled knowledge, patience, and dedication to providing diverse options made our shopping experience truly outstanding.Zulas expertise in the world of sofas was evident from the moment we started discussing our needs.What truly impressed us was Zulas extraordinary patience. In a retail environment where time is often of the essence, Zula went above and beyond to create a relaxed and pressure-free atmosphere.Thank you, Zula, for making our shopping experience memorable.I

Review №55

2021-06-19 00:57:07

Many reasons for the 1 star...First the pricing on the store is 100% deceiving to appear like youre getting a better deal (Perfect example is the pictures attached - store says a sofa costs $1400 dollars, but when you go to their OWN website its $680 - more than a 50% difference!!!).Second we were blatantly misled on when our furniture will actually arrive originally led to believe it would be a month (which is already along time) then told a month and a half which then turned out to be a full 2.5 months.Will never be returning to this store for these reasons and very disappointed in Ashleys lack of integrity and immature pricing games.On a positive note though the staff is very friendly.

Review №56

2024-01-28 03:38:48

Loai Azzam is the best and most helpful store associate you can ever deal with 👍This is our second time to deal with himHe is So patient, very nice gentlemanLooking forward to deal with him more & moreMayada & Emad

Review №57

2023-07-24 15:22:41

The lead sales person was a gem! Zero pressure, shared knowledge about what pieces he thought we would find most comfortable based on our initial experiences. Prices very reasonable. Delivery fee a bit high, but worth it. Looking forward to my new furniture arriving this week! Time from order to delivery could have been only a couple of days, except I had them wait a couple. Great place to buy after visiting many other showrooms of competitors.

Review №58

2023-08-08 02:55:32

Mark, Mary Ann and Joy patiently listened to our needs and helped us in choosing just the right mattress at this Emeryville location. Nice and lively bunch of folks!

Review №59

2023-12-08 18:28:35

We were looking for a sofa that wasnt a sectional. We found one we liked at Ashley.There was no pressure to buy. When we decided on a sofa it was an easy process. Joy helped us. She was great.

Review №60

2023-08-08 01:46:39

Just writing this review to give a shout out to the best sales person in the store. We went in not sure what exactly we were going to get and Jimmy was the absolute man. He was so helpful showing us the different options available and knew the answer to all of our questions. Also was a no pressure buying experience which was really nice, and we ended up getting an entire living room set. Thanks Jimmy and Ashley furniture!!

Review №61

2023-11-22 03:44:04

Went to another location to buy a bedroom set, rugs, dressers and decor. However, there was no help offered after wondering around for awhile and nobody greeted us. The customer service that I experienced at the other location was much better. This was a bad experience in Emeryville, CA. We had to hunt someone down for help to check out and was inform that there were only two people working. At least ask if help is needed or let people that well be with you shortly, theres a wait, how can I help you?. Show some interest to others instead of watching customers walk around the store and chatting in the back with coworkers. So instead of looking for a bedroom set, rugs and dressers, I left with some decor items I was carrying around instead of spending more money. Ill shop elsewhere for the rest of my furniture.

Review №62

2023-06-28 23:54:27

I was so surprised to see how big and bright the the showroom was. I had a Great Salesperson by the name of Joy A.Davis. A classy lady that allowed me to shop and explore the areas. When I was ready, she was there to answer questions and give positive feedback. It was Win, Win Situation! Im definitely coming back for more.

Review №63

2024-01-04 17:10:32

The Manager in this store is extremely rude and passive aggressive. I ordered a chaise from here and it came in poor condition. When I tried coming to the store their manager was extremely rude to me and told me there was nothing they could do about it. Save your time and money. Do not come to this location. I would give it 0 stars if I could.

Review №64

2024-01-07 02:40:25

Wonderful buying experience. The customer rep who helped me was really wonderful and made the buying experience a great one! Very satisfied customer here.

Review №65

2023-04-06 22:11:15

Just purchased a dining set and living room Sectional today. I worked with Jimmy and the store manager Cory.Ms. Mary Ann greeted me as soon as I came in. She worked with me and informed me about the best financing options that would help fit my credit criteria. Shes so welcoming and helpful. I found a beautiful set within my budget. Friendly staff, great promotions and multiple financing and leasing options. Very helpful, friendly, and patient staff, theyre not pushy for a sale.Jamika Wilson, whom is the office supervisor had excellent customer service when assisting me with my final contract as well as my delivery information. It was a breeze working with all four team members from different departments. I highly recommend this location.

Review №66

2024-05-19 02:02:18

Francisco provided great customer service and was patient while we made our decisions.

Review №67

2023-09-06 19:55:41

My wife and I were looking for a sofa for our cabin near Lake Tahoe. We went to the Emeryville store and were promptly greeted by someone who asked what we were looking for. She pointed out the area where the sofas were and we found one that would work for us.We went to the saleswoman and told her we found a sofa, and that we would like it to be delivered to the cabin, and she said they do deliveries their 2x a month, and looked to see when it could be delivered, She came back with a day about 10 days away, which was perfect for us.All in all it was a good experience.

Review №68

2023-11-04 22:06:24

The customer service is excellent, we were greeted immediately and point us to what we were looking for. The quality of the furniture is excellent. Quick check out and fair delivery fees. Would highly recommend.

Review №69

2023-08-12 18:50:35

I recently bought some furniture from your store and had a great experience. Our sales associate was Jimmy and not only was he attentive and knowledgeable, he helped me select the perfect couch. Not only is it comfortable but fits the living room perfectly.

Review №70

2023-10-22 01:35:24

We had a great experience. The staff - especially Louie, the manager, and Mark, the sales representative were accommodating and friendly. We will come back next time. We are recommending this store to shop. You wont regret it.

Review №71

2023-08-12 19:26:43

I had a fantastic experience with the sales manager Loay . He was incredibly knowledgeable about the products and helped me find the perfect pieces for my home. His friendly demeanor and willingness to answer all my questions made the shopping process enjoyable. Im extremely satisfied with my purchases, thanks to his excellent assistance.

Review №72

2023-11-21 04:31:02

Very BAD!! If I could give 0 stars I would., 1 is too many for this location. On 11/17, I purchased a sofa and 2 sofa chairs. Was told by the sales person there that my sofa would be delivered on 11/21st and the 2 sofa chairs would be delivered on 12/2 only to get my receipt stating that all 3 will be delivered on 12/5. . when I asked the sales person about it, he said he would fix it and call me back. Never received the call back every time I called to talk to him., he was unavailable. Still have not received a call back as of today 11/20 and the order was placed 11/.17. Found out that my order will not actually be delivered until December 27th a whole entire month. I would not have purchased it there. I would have gone elsewhere because I needed furniture in my brand new apartment. Now well have to have Thanksgiving dinner sitting on the floor thanks to Ashley furniture and theyre dishonest staff. Dont shop there, go to a different location and especially do not work with Fernando. He still has not returned my call. explaining to me why he could not or would not fix the delivery date issue.

Review №73

2023-06-01 16:12:19

Joy was a professional sales lady with class. She approached my wife and I with respect and attended to us with understanding of the furniture markets. We negotiated for some discount and she gave it to us after a discussion with her manager. We were convinced, we finally purchased the six dinning room chairs. Thank you Ashely Furniture and we shall come back again soon. Finally, BIG thanks to Joy for a job well done.

Review №74

2023-09-17 05:15:52

Manager was very nice i can’t remember his name but nice and very helpful. Ms Roberta was so helpful nice and patient. Everyone in the store was so great shop there you won’t be disappointed I’m telling you. Their so awesome. And I love my bed. I got a queen mattress and will be going back for my bed frame later.

Review №75

2023-11-04 01:56:07

First and foremost this rating is NOT directed to our Saleswoman Mary Ann. She was incredibly helpful & supportive. 5 stars to Her. However, My partner and I had a very disappointing experience at Ashley’s furniture homestore located in Emeryville. As we arrive to pick up our already paid for furniture that we had bought the day before, we encountered an upset staff member who started speaking and being very condescending to our saleswoman Mary Ann in front of us which was very unprofessional & made us uncomfortable. This seemed to be a recurring issue amongst all coworkers as they were on the side gossiping, VERY UNPROFESSIONAL.Additionally, If you are planning on buying from this store you better prepare on having helping hands to load up your vehicle because this store doesn’t have anyone to carry out ur furniture on certain days of the week. and even the sales men here will just stand and watch you struggle because it’s not “their job” to help. There were about 3 men and they did nothing, Our Saleswoman Mary Ann did everything possible to make sure we had a smooth & easy experience from the very start up. Including when we were loading our vehicle. she went the extra mile to help us. THANK YOU MARY ANN!

Review №76

2023-05-12 21:33:21

The store is nice. The ladies at the front were much more helpful in holding doors open while I carried out purchased floor sample chairs. Jimmy could have acted more grateful of the sale no matter how small it was. I waited for a chair to be removed from a wall. I was finally told that it was off the wall and on the floor. I commented that it should have bring brought to the front where I was waiting for it. I went to the back of the store. Picked up the chair and carried it out. Not very good customer service.

Review №77

2024-05-27 00:02:47

Sherrie is very nice friendly and very professional salesperson I have ever met.

Review №78

2023-12-16 17:49:59

Store was clean and easy to navigate with staff available to assist. My husband and I went to look at headboards and bought a couch. The transaction was fast and easy.

Review №79

2023-08-16 16:36:48

Came here for a new couch, not really knowing what we were looking for. Mary Ann was very helpful, and helped us find exactly what we wanted! Great experience.Just a tip if you get the delivery - they start calling you telling you theyll be there in 10 minutes over an hour before theyll actually be there, so you should just ignore the automated calls until a human calls you.

Review №80

2024-01-15 02:01:39

Went here to buy a sectional without really knowing what I needed. Ralph was super helpful in walking through the options and trying to find what would work best for my space.

Review №81

2023-08-08 02:54:29

Mary Ann and Mark were excellent in their customer service. They explained everything that we needed information on and even provided information that was not even aware of. We bought a mattress from there and both of them were extremely helpful and considerate. If you go to Ashley in Emeryville CA, I strongly recommend you see Mark or Mary Ann. You will not regret, I promise.

Review №82

2023-08-24 01:27:07

I have purchased furniture from Ashley several times and have always had an excellent experience. Customer service is outstanding and the prices are just right. Delivery was scheduled promptly and the guys set up everything for me. Great experience!

Review №83

2024-05-19 23:11:38

So Sam was a terrific sales person. Very patient and helpful

Review №84

2019-09-10 16:07:14

Updated!!!READIm Moving Into My First Apartment And Wanted To Come Look For A Mattress. 2 Hours And A Lot Of Help Later, I Have Pretty Much Everything I Want And Need-. Nakiya Is The Associate Who Helped Me And She Went Above And Beyond - Answered Every Question, Offered Suggestions And Did Her Absolute Best To Help Me Find What I Wanted. Shes Amazing And Im SO Happy I Came In Today !Update 9/10/19:I really hate to do this but I dont know how to open up another review. I have to honestly say, this has been the worst experience I could have ever imagined. I have recorded phone calls, videos, and pictures and Ill put everything that I can below for proof. Lets start with the fact that I was not told by the distribution center until I had already paid $2,300 that my furniture would not be available for delivery until the 20th of August, my move-in date was the 15th. So I was paying rent for five days for nothing. Then, I was told that my delivery time would be before I got to work, I confirmed and was notified that I could not change the time, however at 7 a.m. the next morning I received a text message saying that they changed my delivery time and that I would now have to miss work. After calling around to multiple phone numbers and being hung up on multiple times (which I have recorded) I ended up giving up and my mom stepped in- she was able to get $100 towards my balance.Now the actual delivery part, (I have pictures and will post) I ordered a dresser with a mirror, a nightstand, a queen size bed frame, boxboard, and a coffee and table set for my living room. Day of the delivery during the last half hour of the window I didnt receive a call, I received a text message that they were here, I ended up seeing it and sent my little sister to go tell them where to pull into and they tried to leave, telling her that they wouldnt be able to do it because they dont see an elevator and dont have a third person with them and its against their company policy. I ended up having to rush out to stop the truck from leaving to let them know that there is in fact an elevator and that my other delivery for my couch was done by only two men and they managed to get it up the stairs. I could tell that both of the delivery men were in a rush and they kept trying to leave. I ended up having to help carry in my own stuff when I paid $180 for them to deliver it and set it up. Upon them leaving I went back into my room to inspect all of my new furniture and found that they scuffed my walls moving everything in, ruined four of my dresser drawers, scraped up my bed panel, ruined my box board and they scratched a part of my coffee table. On top of that, I had to put in my own drawer handles and install the art. I immediately contacted the guys and they said I signed off and theres nothing they can do so I contacted the toll-free number to find a solution and was told since I signed off on the order before inspection that there is no way for them to give me a refund so they would have to send a tech out. Todays the date the tech is supposed to come out, I have not received any confirmation for a time, Ive contacted this store and I was told I would receive a call back and never did nor did I get left a voicemail and I can provide proof. I also contacted the toll-free number and was hung up on multiple times after waiting for 15 to 20 minutes.It is now 8:41 a.m., Ive been up since 7 a.m. trying to get in contact with them (I have proof and screenshots of all of my calls as well as recordings of me being hung up on. )Im not going to delete the part about the in-store service since the young lady that helped me really was outstanding, but I am going to make sure that everyone that sees the review knows that this company is awful. No in-store service is good enough to have to deal with how irresponsible and careless this company is. To be honest I really wish I had read the reviews and now I see why they push so hard for you to give them good reviews. Lesson learned.

Review №85

2023-09-15 15:30:35

I arrived at the store, there was a guy at the door who greeted me, “welcome to Ashley” I asked where were the mattresses, he lead the way. He eventually proceeded my order, got me discounts on the order and delivery and was a nice guy. However, I would have rather given my business to a female worker rather than a male. But it was late, I was tired and I didn’t know how to do that and not insult the male.

Review №86

2023-08-12 16:40:02

I had an outstanding experience working with Loay Azzam! His exceptional service and expertise made my purchasing process smooth and enjoyable. He truly went above and beyond to understand my needs and find the perfect solution for me. Loays professionalism, patience, and genuine care for his clients are truly commendable. I highly recommend him for anyone seeking top-notch sales assistance. Five stars all the way!

Review №87

2023-08-11 21:32:32

Mary Ann was very helpful with her suggestions. She was very nice and funny which made this process very enjoyable! We were able to purchase everything we needed for our new house. Thank you so much for your help Mary Ann!

Review №88

2023-08-13 02:55:46

Jimmy is fantastic! I came in just looking around and told him what I was thinking about for my new living room. Jimmy helped me pick out a beautiful rug and coffee table. So nice and extremely easy to work with! Hope to work with him again soon for the rest of the living room!

Review №89

2023-08-13 01:33:43

A couple months ago we had a problemwith a couch we bought. When we went to the store to make an exchange we were having trouble and Mary Ann helped us a lot. She stayed in contact and informed us of any changes and new information. She is very professional and makes sure to help customers. If you ever go to the store I would recommend getting help from Mary Ann.

Review №90

2022-09-27 06:21:30

I bought it dining table with the four chair but when they deliver it to me one chair is missing to get missing chair they told me they’re gonna deliver it to me next day But still now I don’t received I can’t return because they don’t refund your money or you cannot return any item you buying from Ashley furniture I recommend everyone don’t buy from this store unless if you wanna throw it away your money trust me what they show you on story and what they ship it to you as a completely different it is not the same as you see in the store if you don’t believe me go ahead try it I learned from my mistake I never ever buy from this store again I’m going to report for collection center to receive my money because I don’t received all what I orderedI wish if I have a zero star this is a like a dealer company when you talk to them you cannot buy anything in the store they also don’t tell you about the refund or not refund please be careful when you buy from this store the only thing I’m writing this paragraph I need anyone to learn from my mistake by annoying this company you never ever got your money back or you cannot return if the item is missing don’t receive it if you receive it you never ever get the missing item

Review №91

2024-02-06 00:15:11

Clean, well lit and well stocked. I think whatever you are looking for, they have it and will help you find it. Nice, helpful staff, too.

Review №92

2023-08-11 04:02:38

My experience in the Ashley Furniture Store was wonderful and comfortable. There is one of the employees, a woman named Ann, who is nice and smiling. She helped me and explained about the store and the furniture. I still frequent Ashley’s store until this moment. Thank you Ashley Furniture Store. Also, thank you for marrying Anne.

Review №93

2023-08-14 18:02:45

I recently had the pleasure of visiting Ashley Furniture, and I am compelled to share my outstanding experience, all thanks to an exceptional customer service representative named Zula. What truly stood out during my interaction with Zula was her genuine dedication to ensuring my satisfaction. She took the time to walk me through different design styles, color schemes, and material choices, all while considering my budget. Zulas ability to strike the perfect balance between being informative and not pressuring me into a decision was truly commendable.Overall, my experience at Ashley Furniture, largely thanks to Zula, was exceptional. She exemplifies the kind of customer service that turns a routine shopping trip into a memorable and delightful experience. If youre looking for top-notch assistance and a genuinely pleasant shopping experience, I wholeheartedly recommend seeking out Zula at Ashley Furniture.

Review №94

2023-08-10 08:01:52

I have purchase every piece of furniture for my home from Ashleys. In addition, I have been blessed to get the same sales rep Mary Ann, who listen to what I wanted and was able to accommodate my vision in my head. I didnt purchase all of my furniture at one time. So, it matter to me that she remembered my name and things about my daughter

Review №95

2022-11-19 06:35:45

I had a very nice shopping experience at Ashley furniture store. The salesperson was genuinely a very nice person, attentive without being overbearing. His energy was grounded which made him approachable and very relatable. Very nice selection of couches, recliners, coffee tables, lamps etc. I found a beautiful leather couch and recliner, so comfortable and the leather is like butter. Thank you so much for a nice buying experience!

Review №96

2023-09-07 16:26:39

Excellent experience from being greeted and directed on entry, getting helpful, friendly and believable info from Jimmy our sales person, through ringing up the sale. Nice store. Good layout. Great prices.

Review №97

2023-04-24 02:38:22

A couple months I made a purchase. The item I purchased was defective. I went to the store and was welcomed Mary Ann, a very kind person who helped us at all time and gave us continuous updates on our case which was solved. With out a doubt I would recommend her. She is very professional and patient at her job. Thank you Mary Aan.

Review №98

2023-07-14 16:06:02

I had purchased a couch from them, which was delivered to my home by their third party delivery company. Unfortunately, the couch did not fit in my room. I was told that if that happens the people who delivered the furniture can put it back into their truck. When I asked the guys if they can return it, they immediately ran out of my apartment and refused to speak to me. After a week of nonstop calling finally another company picked up the couch. However, it has been a month of trying to call Ashley’s, be put on hold for almost up to an hour, and being told someone will call me back. I have still not got my refund for my couch.I refused to buy any furniture from Ashley’s after this. Still awaiting my refund of my couch which they have now but I haven’t gotten my money back despite of calling and waiting for someone to give me answers. I was last told it would take 7-10 business days, and it has been long overdue. Ashley’s, you are very unprofessional, poor customer service, and scammers

Review №99

2024-02-19 01:04:24

It was good, was there to get my mom bedroom sets for her house . Worker was helpful

Review №100

2024-03-02 23:22:57

Excellent customer service from Sherrie Daigle next time your at the store in Emeryville ask for her really friendly

Review №101

2024-01-09 01:41:46

Wonderful experience with sales rep Ralph Abella who helped me with such patience listening carefully to what I wanted. Thank you!

Review №102

2023-07-08 02:50:26

The store manager, Louie, was very helpful and worked with us. He was patient, showed us how the table we wanted expands and offered advice on styling our dining room with the color of our fooors. Highly recommend Ashley Furniture Emeryville.

Review №103

2023-07-31 20:27:45

We bought furniture for our new home at the Emeryville store. Maryann Cheddadi gave us great customer service and made good recommendations for color schemes based on photos of our new home. The furniture was delivered and assembled quickly and it really looks great in our now furnished home.

Review №104

2023-05-01 21:34:42

Their selection is good. Location is ideal for us. However, I highly dislike how aggressive their sales people are. I barely walk two feet into the store and they are IN MY FACE, and then when they show me options for what I look for, instead of giving us space to look and try, they just stand there. Im literallt being watched. I don’t need the car salesman style. It is off-putting. Give me my space. You should re-train your staff now to hound customers. It looks desperate and tacky.

Review №105

2023-11-25 20:12:14

Great customer service. Nice furniture designs and colors. Not many items created with natural fibers, real wood, or other natural materials.

Review №106

2023-11-02 16:24:09

My review is not about any products that sold by Ashley store, my review is based on a car accident I almost had with a Ashley Store Truck, while driving behind the truck I found the Emeryville store to notify them of my morning experience with there drivers the woman on the phone told me that there is nothing that she could do and she totally apologize I explained to her that the drivers should be pulling up in the Emeryville location shortly because I was behind them she told me there was nothing she could do and sorry so I decided to give Ashley store a review about this it was two gentlemen of a Hispanic or white decent no more than 5min ago. They Are Going To Hurt Someone And Your Store Will Be To Blame.

Review №107

2021-07-02 15:23:56

Fernando could not have been more helpful or amazing. Advice but no pressure. We had to come back the following day to make our final decision and he was totally cool about it. He even gave me his direct number in case there are any issues with delivery. The store has a really great selection and very good pricing. The availability was also much better than nearby stores. I went my parents and they are so happy with the experience too. One negative. Store could by more wheelchair accessible in terms of a path of travel.

Review №108

2023-07-25 16:17:19

Roberta was the employee who assisted me. Her professionalism, knowledge, and ability to give me the best deal for quality items made me decide to use Ashley’s furniture to furnish my whole house.

Review №109

2022-03-12 06:10:24

Edit: forgot to say - never buy something here full price. They always have so many deals going on.Weve been here a few times and its been great. Theyve got a huge selection of indoor furniture (outdoor, not so much). Weve now bought 2 couches from this place and have been really pleased with the experience.Lonnie helped us - hes a superstar salesman. He was great about showing us around the showroom, really listened to what we wanted, and overall was so helpful.Note: most items arent available same day. You have to pick out what you want, order from the store, and wait for it to be delivered (anywhere from 1-8 weeks, depending on availability).

Review №110

2024-01-21 05:23:00

Great service, Naiomi and Mark were awsome, and great help ny expediting our order!

Review №111

2024-03-27 17:41:31

Delivery is very bad, they delay again and again. You pay for shipping but they do a terrible job

Review №112

2024-01-25 20:48:52

Excellent Noami Anagaw is the one helped me when I bought all Items her service was great!!

Review №113

2023-04-25 21:55:40

First time purchasing furnitures from Ashley store located in Emeryville CA. Jimmy our sales rep, he gave great customer service and overall a big help. Our furnitures arrived today and they look and feel great. Will be purchasing again.

Review №114

2023-05-29 03:24:54

Roberta stopped talking to one client as she greeted me warmly. She pointed me in the right direction and contacted Marbie to come help me. She was friendly, efficient and helped b me carry mybchairs to the handicapped zone. A very positive experience.

Review №115

2023-08-05 17:18:12

So far 5 star. Ill update if my delivery goes bad.I ordered a sleeper sofa and barstools. Sadly the sleeper cant be delivered for another month due to supply, but thats the same no matter where I looked for this couch.Had a hiccup with billing, but when I returned they fixed it immediately.

Review №116

2022-01-22 01:30:30

I had no idea how much I would enjoy my time at Ashley furniture. I walked through the door with minimal expectations. The staff took a no pressure approach that made me feel very comfortable. As I took my time viewing all of the wonderful options, the members of the staff were always near by to answer questions and offer assistance. A special shout-out to Mr. Sanchez, he was very friendly and professional. He made my purchase a great experience.

Review №117

2022-02-10 19:32:20

Giving a HUGE review for Joanne!!! She’s one of the newest sales associates at Ashley Furniture and I want to start by saying Thank you! From the moment we walked into the door she greeted us and did absolutely everything to help us find the best furniture and deal for us. Thanks to her we found exactly what we were looking for right at our price range. I was also a bit hesitant to order furniture from them since I did see some bad reviews and I know due to the pandemic it really is something out of their hands. People don’t realize that many companies are extremely short staff due to the pandemic and many shipments are delayed because of it. Being the open minded person that I am I decided to give them a chance and they gave me an estimate of when my furniture will get here. Not only did it come in earlier than expected but there was communication which was very important for me. The delivery drivers also were very kind and patient with setting up the furniture and I can’t be anymore proud of choosing Ashley furniture. Thank you Joanne and Cory for your amazing service!

Review №118

2024-05-13 20:04:35

Sherrie was amazing great service and details about my purchase.

Review №119

2024-02-05 01:17:02

Naomi was a pleasure to work with. she was sweet and not pushy. ask for her!

Review №120

2021-12-26 21:38:53

Giving my best reviews to Mary Ann and Marie, as well as their very helpful staff, for assisting us on getting our first furnitures for our new home. Its been hard for all of us during this times of the pandemic but theyve all still managed to help us the best they can on providing us the best service. Looking forward to coming back again someday soon, and I would recommend others to them as well if you ever need good costumer service.

Review №121

2023-01-14 19:31:28

If I could I would leave 0 stars.We went in on a Sunday to buy a reclining loveseat. The salesperson was extremely eager to assist. We picked one, ordered, paid, was told it would take 2 days for delivery and that someone would have to be present at the delivery address all day.Took that Tuesday off of work. Wasted an entire pay day. When I went to check delivery time, I noticed they were planning on delivering a sofa, not the loveseat we ordered.Called the store immediately, in case it was a glitch or I read wrong.Turned out our salesman did indeed order a sofa, not a loveseat. And there was nothing to be done about it for delivery that day.But of course he was assisting another customer and was unable to speak with me at the moment.The lady I spoke with said she would fix it but we would have to wait 2 more days for delivery.I expressed to her that it was not possible to take another day off work. She said she would set it up for Saturday.So Saturday delivery was scheduled. Received a confirmation text on Wednesday. Confirmed yes. And that was that.No more communication. Today is Saturday, got the house ready for delivery, called to check what time the truck would be here and THERE IS NO SCHEDULED DELIVERY FOR MY ADDRESS.I began trying to contact anyone to find out what was going on, no answer at the store.Customer service said there was an original order set for delivery but was cancelled. No reorder.Are you serious ASHLEY???After a couple of hours back and forth with customer service, then finally someone picks up the phone at the store, nothing....They wouldnt connect me with a manager. Put me on hold for 20 minutes, and then I get we apologize for the inconvenience.....Told her to cancel the order and immediately refund the $2600 purchase.I dont know why it wasnt already refunded since it was cancelled on TUESDAY.Was told it would take 3-5 business days for my bank to receive the funds!????Long story short, DO NOT BUY FROM ASHLEY HOME FURNITURE.Im out a days pay from work AND a loveseat.Thanks Ashley, for nothing

Review №122

2022-11-09 17:29:51

Very nice furniture. Very poor customer service. I spoke to someone 2 days ago and was told my delivery would be today 11/9. Thats even the date I was given at the time I ordered. I havent received a call yet to get a delivery time. When I tried to track my order online it cant even be found by phone number, or order number!! I tried to call no one answered so I did the online chat. The rep there tells me my stuff is arriving to the warehouse today and will be delivered in 2 days. I took off work to be home when it arrives. Why would they tell me its coming one day and not notify me of any changes!? Its literally been 2 days since I was told that it would be delivered to my home today! From looking at the other reviews this type of stuff is common, and the owners obviously dont care. I only see the owner responding to the positive comments. Resolving problems is not their priority.

Review №123

2024-02-05 20:07:40

Great selection, and easy to choose the right purchase. Good service to complete the order.

Review №124

2024-01-08 20:45:59

Naiomi was wonderful in helping us choosing what we wanted and what we were looking for. Great customer service!

Review №125

2023-02-26 03:27:29

Mark and Star are absolutely amazing! Best customer service, attentive, honest, and helpful! Reccomend going to this store for great deals and actually really great furniture (better than living spaces and the like). Theres one other salesman there that was not nice - jsut ended up wasting our time and trying to force me to buy other than what I had come for (super pushy). But overall mark and star were fantastic and I’d come back and ask for them again.

Review №126

2021-10-12 21:46:51

Spent some time selecting couches and dining room furniture yesterday and was quite pleased by the experience. We had spent hours looking on Sunday, but didnt buy then, but returned on-a-mission Monday with our room specs and a tape measure. Francisco greeted us yesterday and was refreshingly hands-off until we needed him, at which point he answered all our questions. When the time came to purchase, he also remained flexible to meet our needs and was able to extend us significant discounts so we could get what we selected along with the protection plan. Cant wait for our furniture to be delivered!

Review №127

2024-01-20 23:58:24

Ralph is great! He was very helpful, patient and friendly.

Review №128

2017-03-24 04:10:33

I went in and got a great deal. I will be back for more. Sales people and Management were very helpful.

Review №129

2023-10-29 23:50:25

Staff was friendly and very helpful. I 100% recommend this branch and Purchasing with Ashley Homestore. Great quality and amazing prices! Very happy.

Review №130

2023-08-12 18:34:47

I just want to say thanks to Jimmy for an awesome experience. Its not very often you go to a store and the employees are actually knowledgeable about the products these days. We didnt find what we needed but we left with a smile.

Review №131

2024-02-21 23:29:11

Delivery service is slow. I ordered a rug on Feb 12th and its still not here.

Review №132

2023-09-14 23:28:08

The Emeryvile store was great. Professional, polite and a pleasure to work with. Do not go to the rohnert park store. I did not trust the interaction I had with them so I took my business elsewhere.

Review №133

2019-10-15 04:56:14

We bought new furniture and its beautiful!😍 and they have the best customer service with beautiful smiles

Review №134

2022-01-03 19:51:29

I had cancelled an order back in October because the product that was delivered was the wrong product submitted by the sales team team at this location. Mistakes happen, so I completely understood and the delivery company was able to open a case for me for a refund and an agent from Ashley called me right away to help get the right product and said they would call me back in three days. Unfortunately from there, I never received any follow up three days later. so 7 days later called again to confirm that I would be getting a refund. Was then told that was submitted and would talk 14 days to receive the refund. I have yet to receive any refund from them and have tried to call multiple times. Overall my experience ordering furniture online was 100% better. Highly recommend looking in store if you want to see furniture in person, but purchasing online for fast delivery and service

Review №135

2024-02-24 15:01:18

Just found out that the Fortiva card cannot be used at any of the Ashley stores in California. Very disappointed

Review №136

2021-11-20 09:11:59

Your experience will vary depending on which employee helps you. Some are great and some are not so great.The furniture seems good but the customization leaves a bit to be desired in terms of color and fabric. If the piece of furniture you want is in stock, they can deliver it scary fast which is great but if not then it might take a while due to shipping delays (late 2021 when posting). My advice is to take it with a grain of salt, you might find what youre looking for, maybe not.

Review №137

2020-09-03 23:02:35

I was very fortunate to get Arron Curry as my sales associate. He gave me his undivided attention for about two hours and helped me to select the perfect dining room table and living room suite. Although it did help that I came prepared with room measurements and photos, he was able to quickly assess my space and come up with great solutions for my particular needs. He has a great eye for color and style and also gave me the best price for this high-quality furniture. His customer service skills are outstanding and he gave me honest advice about the options that were available. I highly recommend this store if youre in the market for new furniture.

Review №138

2022-10-16 03:03:37

I was greeted upon entry by Mary Anne who asked us what we were looking for. She showed us one couch that fit our needs then let us look around. We did not feel pressured to buy anything so it was a comfortable shopping experience and we left with the couch we wanted that would be delivered to us.

Review №139

2020-07-16 22:29:37

I went to Ashley searching for a new mattress after almost 10 years. Wasnt really sure where to start but Loren helped me look at a couple different options. I walked around and laid on a few. Took about a good hour for me to make my mind up but he was very patient. He gave me info on all the finance options and got me a brand new mattress. Spent a bit more than I intended but I wanted to make sure I dont have to buy another mattress for another 10 years. All of the gentlemen working were very helpful and polite. Buying process was pretty smooth. Ill be returning next week to help my nephew furnish his apartment. I would definitely recommend shopping here for your home furnishing needs. They had some pretty good pricing and great customer service. Cant wait for my mattress to get here Monday!!

Review №140

2021-08-24 04:03:58

If I could I would have rated it a -1 star. Went in for what I thought would be a quick purchase. All we wanted was a bed frame. We had 3 failed delivery attempts and by the 4th time we just decided to cancel. First time the frame was broken, second time it took 2 additional weeks to get another delivery date and again it was broken so it never made it to us. Third time was another additional week and a half for it to get delivered and when it got here it was incomplete so it didn’t make it out the delivery truck. Aside from the frustration of not receiving what we paid for on time my partner and I missed work the three days we expected the bed to be delivered. Tried calling them for updates and never made it past the automated message. We ended up going to the store 3 times to check on the order and to request a sooner delivery date. After the 3rd time we were fed up and went to request a refund. It has now been 3 weeks since we requested the refund and have yet to receive our money back.Jeff- I have no comment but thank you for your amazing customer service *inserts fake sarcastic smile*To be clear the sales representative, Jose, that helped us was great we have nothing negative to say about him or the female customer service manager.

Review №141

2022-10-09 04:34:30

We had a great experience shopping for a couch. Morena was our salesperson and she was fantastic! Not pushy at all, super helpful in picking one out and gave us a great deal.

Review №142

2023-08-07 02:54:02

The store was nicely laid out and had a good selection. Our sales rep, Jimmy, was great and helped us find exactly what we were looking for and at the right price.

Review №143

2023-06-03 03:50:09

Jimmy W. provide exceptional quality customer service when I shopping for a sofa sleeper couch. His knowledge and experience were very useful with making my selection.

Review №144

2020-02-23 05:56:37

Our experience today was more than great. My husband and I were warmly greeted and we were assisted with all of inquiries related to the product. Every question was answered with patience and our sales representatives were very personable. We are very happy with the choice of mattress we chose and the price. Excited is an understatement of how we are anticipating the delivery date lol! We would recommend Ashley Home furniture to our friends and family. What a really nice shopping experience. You ladies rock!!!! Thank you again.

Review №145

2021-07-25 23:14:37

My salesman greeted me at the front entrance. He was warm friendly and courteous. He jumped right at the opportunity to show me new arrivals to the store. Since I had made my selection on line, he expeditiously rang up my order. At the conclusion of the sale, he walked me through the delivery and set up plans. He also called in a manage to get approval for additional discounts. He was a pleasant person to work with and was full of knowledge and recommendations for merchandise in future purchases. It was a pleasure to do business with Ashley and I will always appreciate my shopping experience thanks to Roy Alexander @ Emeryville location.

Review №146

2024-06-11 16:39:06

Amazing customer serviceClean environmentGreat selections

Review №147

2019-01-21 02:08:51

Francisco was an exceptional salesman! He listened to what we wanted and worked with us to come to a price that we could definitely feel good about. We are excited to start decorating our room with such great pieces! Thank you Francisco for all of your efforts and support to make this experience a wonderful one! We will absolutely recommend you to friends and we will be back for a bedroom set for our daughter. Best experience ever!

Review №148

2023-08-10 05:17:15

Maryann at the Emeryville location was excellent in helping me find just what I needed for my BNB. Love my new massage bed great investment and good experience! Thank you for going above and beyond!

Review №149

2021-11-03 17:06:50

First let me start off by thanking Lonnie at theEmeryville Location CA. I told him what I was going through with other furniture stores, I wont mention names, but please be aware. Lonnie took the time to talk with me and asked exactly what I was looking for including my price range. To my surprise I found my perfect sectional, color and all. The price was less then what I was expecting which gave me room to purchase an area rug and other items. So please, take the time and check out Ashley HomeStore and be a very happy customer like me. Oh, I dont want to forget the Manager he was exceptionally great as well along with staff.Keep up the great prices and professionalism!Ginger~

Review №150

2021-08-12 15:04:06

The service was good when they were trying to make a sale. Then I was told my sofa and love seat set would be delivered 2 months out, fine. We waited. We got rid of our sectional the morning of delivery. When they came, only my love seat was delivered. The driver wasnt sure why my sofa wasnt he said they would call or email me soon. I got no info. We called 2days later were told to expect an email within 24hours. After a week and no word, I finally called again and was told my sofa wouldnt be until 3more months. No apology, no notification. I had to chase people down to get info. I paid for my set with debit card and I wanted my money back. Told them I need my money back asap as I have a family of 5 and a newborn And we have nowhere to sit. 4 days later still no money back. There service is trash

Review №151

2017-02-02 01:03:24

Furniture here is horrid. Do NOT shop here. Let the pictures tell the story! Purchased from Ashley in 2010. Less than 1 year in, the peeling started. This is what a it looks like after 6 years. Never again!!!

Review №152

2024-01-04 21:34:55

They are always friendly and helpful.

Review №153

2023-08-06 22:25:19

Beautiful furniture!!! Ask for Maryann Cheddadi at the Emeryville store.She is Amazing!!!!She gave us great customer service and made good recommendations for color schemes based on photos of our home. Thank you so much! 🫶

Review №154

2023-07-28 05:28:53

My experience in the store was very good, the people that work there, are very kind, patient, and always they gave us an options to chose, the store is clean an organized. We were in a small store, where no to much furniture but you still can see many options to choose.

Review №155

2021-02-15 03:33:47

Worst customer service from start to finish.from accounting, sales person. I have never experienced such a disappointment. I order a bedroom set, which I have to wait almost three month before I finally cancelled it. They gave me 4 different delivery day and then their own sales person recommended me to cancel if I want too. Hassan one of the sales person treats me like who cares. The store manager Jeffry was not able to help us. He pretend as if he have no knowledge of the matter, in fact he was the one who gave me the false delivery day twice. The employees 6-7 sales people including the guys who take the temperature in the front door was gathered and talk and lough while I was so disappointed. This is absolutely A NO GO STORE! By the way don’t look the manager because he is not going to help at all. Zero customer service!!!!!

Review №156

2017-06-17 02:06:32

My sales man Keith was extremely helpful, not forceful with his sales pitch. He answered my questions and made me believe he was being honest in what he said to me. His manager David was very successful in closing the deal with me, because initially I said I wanted to sleep on it. However, he worked with me in a way that made me decide to make the purchase the same day. My experience, which by the way was my first time stepping foot into an Ashley Furniture Store was a great experience. Definitely 5 star service, and it did not take long, which was a bonus.

Review №157

2018-02-19 00:22:45

From the moment I walked in the store I was greeted warmly and given 5 star treatment. The associate Gary listened to what I wanted and didnt try to over sell me. He directed me to items that fit my taste and space for myself and my children. David and Alberto were both a great help and had excellent product knowledge. David made me feel right at home and like a long time member of the Ashley family. I will definitely be back to this location for future furniture purchases.

Review №158

2018-05-19 04:31:21

My lady and I walked in to the store and we were greeted by a very professional gentleman by the name of Fish. We lucked out with Fish he was very informative and knowledgable and also really funny and down to earth,The manager Albert was really professional as well and honest too. I can say we lucked out on our purchase because we bought an amazing sectional and received excellent customer service, no salesperson pressure, really laid back. Come buy your furniture here and you will be treated with exceptional customer service.

Review №159

2020-02-08 01:22:10

My experience was amazing. The staff were incredible warm and welcoming from the moment I stepped in the door. Ive had my eye on a couple of pieces for a long time watching pricing but always out of my comfort zone. Today they made me an unbelievable offer and was all in. Thank you Cheryl Oshin and everyone that helped me all the way home. I am truly a customer for life. Going back next week for moreWilliam

Review №160

2024-03-02 22:33:34

Great customer service and always willing to help and answer any questions.

Review №161

2023-08-15 16:47:15

We couldn’t find what we wanted but Zula went above and beyond to make sure we got a replacement; we were indeed satisfied with the service she offered us.

Review №162

2017-09-14 21:45:34

Terrible experience with Ashleys. They were great during the sale, and then the problems started. I got a 2 piece sofa set and on delivery, one piece was broken. This can be understandable but it was the incessant lying by manager Albert and rest of the staff that has made this a one star rating. I was supposed to have all my furniture (Tables, lamps, sofa, rug, throw) within 2 weeks, but it has now been 5 weeks and still waiting. I had called multiple times to Albert who said that the furniture was on a truck and it would be coming. What he failed to mention is that it would be coming 2 weeks after that conversation. They even scheduled a delivery, I got a text confirming the delivery and then they didnt show up. They dont even know where the furniture is half the time I called them. Still waiting on lamps, supposedly being sent by USPS but they are unable to provide a tracking number. Every time I call the store, they say they will call back with the tracking number and never do.Bottom line: Avoid this place at all costs. The low prices may seem like a bargain, but the furniture is pretty cheaply built anyway(ask them about quality metrics) and definitely not worth the lying and the hassle to get all your furniture.

Review №163

2018-06-17 00:47:41

We just bought a new house and wanted to update our furniture so we went right around the corner to Ashley Furniture. Mary Ann and Dave to the rescue! Mary Ann was the very humorous salesperson who met us as we walked in the door. She was extremely helpful, showed us all the sofa sleeper choices and accessories that she thought wed be interested in. After spending hours trying to create the perfect ensemble, once we were satisfied the amazing Dave stepped in to finalize the purchase. Dave was so personable, patient, and professional and ensured that we got exactly what we wanted. They were both so great, we even bought a dinette set too! Weve got one more room to furnish, and when we are ready believe me, we will be back at Ashley with the marvelous Mary Ann and the amazing Dave. They are absolutely fabulous!

Review №164

2020-07-29 15:41:08

I dont usually leave reviews, but I received a spam text message from Ashley asking me to leave a review, so here it goes. My in store experience was just fine - the sales person was helpful enough, and the store was clean and nicely set up. I purchased two pieces of furniture - one was on backorder. The salesperson said I could have the two pieces shipped separately, so I would get the other piece sooner.I received no e-mail or text confirmations as I was told I would. Delivery day comes, and I do not receive the chair I ordered. I called and was on hold for 45 minutes. I was told now that both pieces were scheduled to be delivered together, on September 15 (this was on July 27). They finally set me up to get the chair delivered sooner. However, I still have not received any e-mail or text communication from them other than spam, spam, spam. It seems that now they have my money, they are not too concerned with offering a service or perhaps even a product. I will most certainly be taking my business elsewhere in the future.

Review №165

2021-12-16 16:55:10

GREAT EXPERIENCE WITH AMBER.I had just moved to SF and had no furniture. I tried about 3 different stores and there was nothing in stock and couldnt seem to get any help. I walked into Ashley HomeStore and Amber greeted us right away to ask what we were looking for. Then it was right to work! She went through every. single. piece. in that store to help us find the right one.One of the best shopping outcomes/experiences Ive ever had.

Review №166

2023-11-09 21:48:34

I received four calls instead of Ashley delivering the package, in my experience they knock on the door to deliver not call you a bunch of times, I confirmed the delivery two times this week and I received 3 texts to survey my experience before the delivery, all of that is not necessary, just need a call to confirm the delivery and one text for the survey, try knocking on the door to deliver the package

Review №167

2018-01-23 01:57:55

I had an amazing delivery experience. I ordered a dresser and nightstand, and the delivery team not only arrived within the delivery window, but I was alerted when they were 15 minutes away. They also made a point to introduce themselves as soon as they arrived and get a feel for exactly where I wanted everything to be placed. They were careful with the furniture and were cognizant of the walls & floors around them. No damage was done and now I have beautiful furniture. Would absolutely order again!

Review №168

2018-07-20 22:53:16

We came in looking for some bedroom furniture for our new apartment. Our salespersons was Brandon. He was exceptional and extremely patient with us. He made sure to get us the most discounts to ensure that we left happy. Thank you Brandon.Update:If I could leave one star, I would. Initial order placed on 5/26/18 and there have still been no resolution till today (almost 2 months after). The sales process was great because they want your money. Once they get that, they become your worst nightmare. From issues with the delivery, to delivery of damaged goods, to waiting for replacements, to receiving damaged replacements, to getting hung up on, the list goes on. Dont waste your time or money. And dont expect proper customer service because to them, you are just another customer whose complains do not matter. This is literally the WORST furniture company I have ever encountered. They offer you a $50 gift card for completing a review on the date of purchase. This is probably where all of the good reviews come from. DO NOT WASTE YOUR TIME.

Review №169

2021-04-04 20:15:02

They were very busy when we went in. All the staffing we had dealings with were all knowledgeable, pleasant and friendly. We were assisted by a tall lovely lady whose name I can’t recall, but I think it was Ms.Davis. She listened to what we were looking for, assisted us in measuring the items we needed for our small space and helped us select something that worked well for my husbands medical needs. We haven’t received our purchase yet, but we are very excited for it to be delivered next month.

Review №170

2022-09-10 03:25:42

Store manager has never fixes the issue with the purchase my parents made. Weve made several attempts. Weve been in the store and Ive sent several emails to store manager, Cory Cunningham. When we went into the store he told us that the correct bed would be delivered the following week. It never happened. He responded to a couple of emailsBut now its been a few months and he wont respond. I WOULD NEVER GOBACK AND DEFINITELY NEVER RECOMMEND ANYONE TO SHOP THEREITS RIDICULOUS!! THEY TOOK ADVANTAGE OF MY NON ENGLIGH SPEAKING PARENTS. Im still trying to fix this for my parents.

Review №171

2020-09-06 18:30:47

Don’t get me wrong this is the best Ashley store I’ve been to. The inventory and the customer service is excellent. However, why sell furniture at high prices that you don’t have. My daughters bed set was scheduled for delivery yesterday and all they brought were dressers. I asked where was the bed set and the driver explained that it was on back order because it’s missing ONE piece and it won’t arrive until some time in October. OCTOBER !!!! We ordered and paid for this in July. Needless to say I’m beyond upset. There’s no urgency, care, concern or compensation for this inconvenience so I’ll be taking my business elsewhere.

Review №172

2022-07-18 22:14:05

If I could give 0 stars, I would. The store managers here are horrible, after you pay for the furniture they start treating you like trash. We were lied to about the delivery of our bed - we ordered end of May and they told us it would be delivered mid June. We called in June to confirm, then they told us due to supply chain issues they will now deliver END of July. its been over 2.5 months, no bed, no calls from them, not even a single apology. When we ask for a discount, the store manager forwarded us to a lady who barely spoke english and the communication was brutal. Oh and the discount was $70 for a $1400 purchase order. Horrible customer service, avoid ashleys at all cost and especially the emeryville one.

Review №173

2023-06-15 19:15:36

Half tge show room is about their motorised reclining sofas. They have other stuff too. Good variety in middle range. Definitely worth a visit. Can get the same items much cheaper from a retailer.

Review №174

2021-02-09 06:55:13

UPDATE Feb 2021 - We got our couch delivered late January, about 3-4 weeks later than what we were quoted at purchase but sooner than expected based on the delivery estimates Ashley followed up with. Ashley proactively reached out to us regularly to give delivery estimate updates, and reps were always nice when I called to ask. Delivery was relatively smooth - they texted, arrived early and came with all the ordered pieces. One of the guys kept trying to argue with me about how it wouldn’t fit in our living room because he didn’t understand our couch configuration. After some explanation, they finally got to work putting all the pieces together. He had a bad attitude, but in the end he got the job done so I guess I can’t complain (his partner was much better, understood me right away and just kept his head down and worked). We’re pretty happy with our couch so far but time will tell whether its quality stands up to use.INITIAL REVIEW Nov 2020 -This place gets 3 stars for the oddly competitive dynamic in the store and mixed service attitude, plus 1 more star for the great discount deals on couches and excellent service from sales rep Richard. The product selection at the store is vast and I was able to find all three sofas that I was interested in from their website. My bf and I were very happy we got a 50%-off deal for the sectional sofa we liked so much, especially since it was marked “out of stock” on the website (always ask in store!) Richard always treated us very well, was very knowledgeable, helpful and professional, only except when dealing with his coworkers (read on below if you want to know).The customer service here was a very mixed experience. The employees here all seem disgruntled at each other. My guess is that they are paid individually by commission and the competition on the sales floor is high. On two occasions we were greeted very nicely in the beginning by two separate employees, but as soon as they hear that we’ve been helped by Richard, their attitude changes and one even just walked away without another word! It was obvious that the store successfully earning a purchase from us wouldn’t have benefitted these employees since they weren’t the ones who “helped us” and therefore they did not care for our business.Even Richard himself, who was always super kind and polite towards us, acted rudely to his own coworkers. When he ran into trouble with finding our new address, he tried to get help from one of his coworkers and they ended up having a squabble over what was or wasn’t the right thing to do with the mapping system on the computer. Overall, they just acted like they don’t have any teamwork or even a sense of a “team” at all.

Review №175

2021-07-21 16:42:09

The guys delivering my furniture were awesome and very friendly and professional.However, Ashley pushed my delivery to another day three hours before the delivery window began, so totally messed up that days schedule. The next day, which I had plans that were affected, my furniture was delivered 2 hours later than my window.

Review №176

2020-08-17 17:35:48

Staff are nice in general, but they have crazy markups here. Make sure you check online prices before putting in the order.

Review №177

2022-08-10 17:02:28

I took my sister to the Emeryville store four weeks ago and she ordered a complete living set, which was due to be delivered August 17. After calling the store for about a week she finally talked to someone and was told that the delivery has been delayed until September 1. After reading the reviews from other customers Ashley is notorious for months of having delays. Recommending that my sister cancel her order asap.

Review №178

2024-01-20 23:56:55

Very helpful and gave us great advice on how to approach buying a couch

Review №179

2020-11-14 01:32:47

Great staff, but unfortunately this has been the worst buying experience. I purchased my furniture in September and was told it was going to be a 4 week wait. After confirming my delivery day last Friday, they never delivered. When I called, the phone was out of service! And are now delivering in 2 Fridays. Itll be 9 weeks since I purchased my sofa! I will never be purchasing from Ashley again. The store itself is so out of date, the actual purchasing experience was lengthy and unnecessarily manual.Update 11/13: They STILL didn’t deliver it today! I was put on hold for over 45 min when I called. I’m tempted to try to get a full refund and just get a couch elsewhere!

Review №180

2024-03-02 20:54:18

Sherry and Katina were great. Very helpful.

Review №181

2017-09-16 22:05:37

Francisco was helpful, pleasant and funny from the door. He explained all of my options, priced a couple of different pieces for me and gave me a great deal! I am truly pleased with my service and I didnt even know this store was here until I rode into the lot. David was also great and I look forward to the next time I need quality service and comfy furniture.

Review №182

2020-02-04 01:24:22

Thank you so much to the manager Francis and Ricca for helping us on choosing the perfect bedroom and mattress set. They gave us an amazing deal that we were very pleased with. They made us feel comfortable giving us time to think about what we wanted. They both were very kind and did whatever they could to accommodate us. Beautiful experience, will be back again!

Review №183

2023-08-13 21:46:20

Mary Ann from Ashley in Emeryville was great. I really really enjoyed doing business with her. She was wonderful. I will be back. Great sell skill

Review №184

2020-07-26 14:46:41

I wish I could give 10 stars. Service was absolutely amazing. Roy and his team provided excellent service when we initially came to select a couch in March and then (after it wouldnt fit through our door) helped us select a different one that would. The stressful process of furniture selection was made easier because of the people at the store. Thank you all again! We cannot wait to have our couch in our new home!

Review №185

2018-01-13 23:35:11

Lorenzo and Albert were the best sales reps ever. Super helpful and knowledgeable. I highly recommend them when you visit the store the Emeryville. My wife and I came in looking for a couch and ended up with a whole bedroom set and bed and table. They hooked it up big time! Very easy and comfortable to talk with, no pressure. I will tell all my friends and family about the great experience. If you need any type of furniture come here and ask for the best, Lorenzo and Albert! Thanks guys!

Review №186

2018-06-05 23:15:34

The sales rep, Key, was great. I needed a recliner that was just the right size for me. They are hard to find. She showed me everything they had and talked about the features that each chair had, that might not have been obvious at first glance. I must have tried a dozen chairs. I found just the right one, and in blue too. They also had very creative coffee tables which fold out to become desks, then ford back for neat look. I am very pleased with my purchases today.

Review №187

2021-07-30 17:38:09

Avoid, avoid, avoid! Everything about this store is horrible. We put an order for a living room set in January, it got delayed-delayed-delayed until finally delivery occurred in July. But the delivery folks were rude and uncooperative - the main sofa did not fit through the door and they were not willing to really try hard anyway. Its been 3-weeks since this happened but we havent been able to get in touch with the store to get a refund. They just dont pick up phone calls and even their corporate office has tried emailing and calling them, yet no responses.We have no idea what to do to get our money back. This is just blatant daytime robbery at this point.Dont even get me started on the horrible excuse of professional service and behavior in store. No one wears their masks over their nose, even after being asked to by multiple customers. And all the sales associates just hang around like they are at a summer BBQ, not really interested in doing any work. It took over 45-min for our sales associate to PUT our order through. Like, are you kidding me? The manager is horrible - we saw him being extremely rude to his staff and another customer.I rue the day we decided to walk into this store. And it looks like well need to go back in the store and create a fuss just to get our owed refund.SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER STORE!!! This one sucks.

Review №188

2022-01-24 16:56:48

Good quality, stylish furniture with a great selection. Especially notable was the customer service -- they expertly give you just the right amount of attention without hovering. Lonny was very helpful, knowledgable and great to transact with.

Review №189

2018-07-26 23:56:09

Very excited to be greeted by a Sales Associate. Cheryl directed me to area of interest with no pressure of making a sale. She returned after and gave me promo information and was thorough. All questions answered, helped me make best purchase. I enjoyed my shopping experience at Ashley Home Store. Looking forward to return here for my next furniture shoppingThanks

Review №190

2017-10-14 22:16:18

My sales associate was Brandon. He was very helpful and attentive and stayed with me throughout. My process was long but it was fun due to Brandon having a fun and genuine personality. He worked with me to make sure I was happy with my purchase. I left the store excited about my purchase rather than feeling overwhelmed and anxious about it. Ill shop here again for sure.

Review №191

2021-12-29 17:31:41

We received excellent service from Mary Ann Cheddadi (salesperson) and Cory (the store manager). Very satisfied with the quality and pricing of the reclining sofa package and dining room set that we purchased. Just one recommendation for the store: have some extra masks available for customers who need them.

Review №192

2021-04-27 14:24:34

When my family walked in, we were greeted and it was great. Unfortunately, the person who greeted us was off the clock when we were ready to order our furniture. We left and we were excited about our purchase but when we waited for our chairs to get delivered, we were told that we could track our order and we waited twice with no delivery. We tried to call the store and get a refund and our calls went unanswered. We went in-store to cancel our order and we were told we received an e-mail with confirmation of our order cancellation and refund and we never received anything. It has been really frustrating dealing with this store.

Review №193

2017-06-09 02:09:43

My experience purchasing furniture was very pleasant. I purchased two sofas from Ashleys and Albert Rojas assisted me. Albert gave me a great deal and made sure all my questions were answered and also that I had all the necessary information to made a good decision. I would definitely buy from Ashleys again and would refer anyone to them looking for quality furniture at an affordable price. Thanks again, Albert!

Review №194

2017-12-22 08:09:24

Gary was amazing! We came in about 7:30pm looking for a t.v. cabinet and ended up staying a half hour past closing. He was very patient with us, gave us space when we needed it, and frequently checked in with us to make sure we had all our questions answered. Gary mentioned he had only been there a couple weeks, but his knowledge of Ashley Furniture was there and when he wasnt positive or wanted to negotiate prices with us he took the steps needed to communicate with his manager in order to give us an accurate response. All in all, we left the store very satisfied and are anxiously waiting to get our new pieces delivered next week (Yes, we were convinced to buy a side table as well! Still debating the lamps). Thanks again to Dave too for being willing to give us a Managers Special! We will surely be back again for future purchases.

Review №195

2017-12-11 01:40:34

I had the best experience! Cheryl is hands down, the BEST sales person. She not only helped me find what I was looking for, she also gave me suggestions on how to decorate and made the experience one to remember! She treated me like family and I will make sure to come back and refer all my friends and family to her!

Review №196

2018-04-04 01:12:38

I called before my visit and spoke with a woman named Key. I asked her for dimensional information and she called me back within 10 minutes to tell me everything I needed to know. She asked me if I would be coming in and I said I would be in a short period of time and showed up about an hour and a half later. I asked for her and she showed me through the entire inventory of the type of couch I was looking for. She was completely positive, friendly, helpful and fun to do business with. I was grateful that she was my saleswoman because I felt she was going above and beyond to make my shopping experience extremely positive.

Review №197

2020-06-28 21:04:03

My partner and I went in expecting to only get a few essential items for our new apartment as we were on a budget. With the help of Marianna and Angel we ended up leaving with enough items to fully furnish our new apartment and stay within our price range. One stop shop for furnishing on a budget? Unheard of! Cannot thank the wonderful staff enough for taking such great care of us and making us feel comfortable in what can be a stressful situation. Would highly recommend to anyone looking for high quality items at a great price. Thanks Ashleys HomeStore!

Review №198

2022-08-03 00:54:46

Sales rep was not friendly. Barley spoke to me. Told me I would get a 10% discount then when I made the purchase she wouldnt honor it. Im surprised at the lack of customer service when I could have bought on line and she wouldnt have gotten a commission.

Review №199

2018-11-08 05:13:27

Came here because we needed a new couch and ottoman. The showroom is awesome and everything looks really nice. The customer service experience was really great as well. The staff was really helpful and not pushy. Got a great piece for an affordable price!