Presentation on Map Reviews Nearby

Ashley Store in Palmdale

4.3 (199) 39626 10th St W, Palmdale, CA 93551, United States

Location on the map

Palmdale, Los Angeles County, California, US

Phone: +1 661-225-9410
Site: https://stores.ashleyfurniture.c...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–9 PM
Thursday:10 AM–9 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:11 AM–8 PM

Edit info

Total reviews rating 4.3

199 Reviews for Ashley Store 2024:

Review №1

2024-05-17 19:49:13

My family just moved out to the AV and we needed to furnish pretty much our entire place. Jose assisted us and made an overwhelming experience easier by being knowledgeable about the products and answering any questions i had. I appreciated Jose applying promos, deals and specials to our order and helping us to stay within our budget. I appreciated that Jose was not pushy, he was patient with us and let us have our space to roam around. I’ll recommend anyone to him and i give him thanks for helping us as great as he did. Thank you Jose!

Review №2

2024-04-21 01:16:50

I purchased a beautiful leather sofa, bar stools, and lamps. Clearly, I spent a lot of money. However, Ernesto did his best to find ways for me to get discounts. He was easy to talk to and really made me feel as though he genuinely understood my needs and assisted me to the fullest in achieving the best possible outcome. The only reason I gave 4 stars and not 5 is because the delivery fee was a bit steep in my opinion($399).Ernesto, well done!

Review №3

2024-05-01 02:42:35

Picked up a few pieces of furniture, love seat, tv stand and more. Walter was very helpful, thanks.

Review №4

2024-06-23 23:46:11

Vincent was one of the best sales people I have ever worked with. He was friendly, helpful, and knowledgeable. I would happily work with him again!

Review №5

2024-04-09 02:49:03

Gigi was so helpful and sweet. She took her time showing me all the different style mattresses, she explained in full detail the difference between all of them, the functions and she looked out for what would be best for me. She was super kind and funny! She answered all my questions and was so wonderful during the whole experience. I highly recommend you ask for Gigi when you walk through the doors! Thanks Gigi(:

Review №6

2024-04-11 03:48:39

Walter provided exceptional customer service experience and made our experience at Ashley’s easy, fast, and was highly knowledgeable regarding the product dimensions. Also, I loved how Walter gave us a bit of personal space while we looked around. That is always appreciated because it gave us the opportunity to talk amongst ourselves, and when had any questions he was instantly available! Highly recommend for his help !

Review №7

2024-06-21 21:54:48

Clearance item. In great condition and price unbelievable. Jose our salesperson was a tremendous help.

Review №8

2024-06-10 17:17:49

Rita was such a fantastic help! She took her time to show us our options and even got her manager over to give us the best, most competitive pricing... Very impressed with the quality and warranty of the these two sleeper sofas, as well!!

Review №9

2024-06-22 22:04:05

Ali was a wonderful help! He spent hours with us while we decided on a new couch. He was patient with my young children and even made them paper boats. Great experience, thank you! Ali !!!

Review №10

2022-07-27 17:09:58

Overall a good experience. My complaints are few. The first one is I really do not like being heckled as soon as I walk in to look at furniture. Dont mean to be offensive here, but I felt like I was at used car dealer lot. Also, I can see that there was some tension amongst the sales associates. I felt like I was being looked at like as a $ sign. Jose, the associate who helped me, was really nice and very Patient with me. I enjoyed working with him. He didnt apply any pressure to me. The purchase was easy and the delivery and setup was a snap. I will definitely buy from Ashleys again. Just be warned when you walk in, you will be hounded. Pricing was a little confusing, make sure to turn around the price signs to make sure you are getting an accurate reading on pricing.

Review №11

2024-05-15 01:18:59

This place is honestly wonderful. The workers are the best however, it’s the lack of full size beds. They have the best frames, yet they don’t have full size beds. With living in Antelope Valley, rooms are a little small, and one doesn’t necessarily want their room to just be a bed and nothing else. Other than that, the experience was great.

Review №12

2024-03-03 23:42:45

Gigi is Amazing. From the moment we walked in Gigi caught our attention and gave a beautiful presentation of where the prices are and what to look out for. We knew more or less what kind of couch we wanted, but Gigi was very helpful and gave us all our options. We spent a good while looking, and Gigi kept checking on us with out overwhelming us. She is very nice and funny we had a good time. When it came down to purchasing our couch, she broke down everything to the last detail. Gigi was very open and upfront about it all. I really liked this experience. Usually going to furniture places the employees tend to hover over like vultures, but here we did not have that problem. If you come to this Ashley’s Furniture, ask for Gigi!!

Review №13

2024-06-30 23:07:27

The sales account, Vernon, was vey helpful and knowledgeable. He assisted with selecting a sofa set, got us a great price and setup delivery. Was vey pleased with the experience at Ashley’s.

Review №14

2024-05-30 19:04:04

Just bought a mattress and Rita helped me with all the process. She greeted us and helped us try the mattresses one by one to see which one we liked best and after she helped us complete our purchase guiding us through the way. Rita was very friendly and attentive.

Review №15

2024-04-13 03:26:27

Luis helped us at Ashleys and he was amazing! He answered every question and had a lot of patience as we shopped for furniture for our new home. Very happy with his service and will be returning to him again!

Review №16

2024-03-02 22:00:03

My Twin Sister and I had a blast with Jeannie who worked at Ashley Furniture! We were getting a lot of furniture and it took us from 3:30pm-7pm. Jeannie made the whole experience fun and easy. She helped us with measurements and helped us make better decisions when it came to what was best for us. Her Manager worked with us and was very friendly and helpful. Now all we have do is get the furniture and see how it all looks in our new place. We were pleased with everyones customer service and we would absolutely go back. Please ask for Jeannie, if you decide to go there...She is The BEST! . We want to Thank the Ashley family for helping us with everything!

Review №17

2024-02-19 21:52:43

Just bought couches for my living room area. Rita took care of me. She was INCREDIBLY patient, as its a big decision. She was informative, kind, professional yet made me feel like family. I got a great deal and Im so happy she serviced me at this location. Everything is clean, orderly and beautiful! The managers are wonderful too.Thank you Rita!!! Youre the best!!! :)

Review №18

2024-03-25 09:46:18

So about a week ago my daughter brought to my attention that her mattress was causing her back to hurt and it was affecting her in her school athletics and ultimately hurting her focus in her academics. I took her with me to Ashleys in hopes of finding a mattress she was comfortable with. I was assisted by a gentleman Luis H and he made this trip well worth it. He was knowledgeable friendly and made sure we were happy with our purchase. Absolutely 5 stars for this place! Highly recommend. Thank you Luis and thank you Ashleys!

Review №19

2021-12-20 00:06:43

This review is for 12/2021. What can I say, I simply had a wonderful experience here. Anna Garcia was an excellent salesperson and an excellent person to work with. She was very patient and very knowledgeable. She took care of us from the very beginning as I walked in the door to the very end of our transaction. Im not guilty, to say that I absolutely appreciate the professionalism offered here at Ashleys furniture. Thank you very much for a wonderful experience and thank you very much for a great deal that we were able to get today. Keep up the great work. Definitely recommend anyone in the antelope valley to come by and check out the great quality furniture at an affordable great price. Thank you.

Review №20

2024-04-27 06:10:55

Ernie was great. He was friendly to my kid and my family members. He answered all of our question and concerns. He even helped out with picking a table. Made my mom really happy. Thank you Ernie will come back again for a bed soon. I give him a 5 star review.

Review №21

2023-08-06 21:57:42

I decided to replace our furniture in new home and couldn’t have had a better experience with Ri in the Palmdale store. She went above and beyond my expectations with knowledge of the numerous products I purchased. As a a designer herself, I appreciated the time she took to understand my interests and provide insight. Thank you Ri for a great furniture buying experience. You are amazing!

Review №22

2024-05-21 15:09:02

Had a great experience. Me and my husband went in to look a bedroom set and mattresses. Vincent was very helpful and very patient with us. He answered all of our questions. Such a big help! Highly recommended!

Review №23

2024-03-18 04:11:20

I purchased a dinner table and mattress for my new home at this location earlier this week. I wanted something durable and that wouldnt be too hard to clean given that I have 4 children. Luis H. helped answer all my questions and made this purchase so easy! He was incredibly kind and attentive. I will definitely return in the near future to purchase more things for my new home.

Review №24

2024-05-03 20:39:55

Went here for a mattress and looked at some of the tempermedic ones. The financing is good, but they try and convince you the prices arent as good as this store, when we found better deals elsewhere. I was helped by Rita and they lied about running my credit. We asked if it would leave an inquiry, she said no, and it did. It created a whole account when she said all it was was pre qualifying. Thankfully I was able to use this account elsewhere, but our merchant warned us that Ashley sometimes restricts these accounts to just their store. Wouldnt recommend here because they prioritize you shopping with them over you buying whats best for you.

Review №25

2024-03-02 16:23:23

Made a big purchase in full for a customized living room set and mattress. Jose was able to make my family’s dream a reality working with me to get the BEST deal for everything!! So super happy and excited! This will be the first purchase of many to come thank you for a wonderful first experience and I can’t wait to come back later for bedroom sets! 😁❤️🙌🏼

Review №26

2024-03-22 23:18:43

José Ruiz was a A really nice cell person. I would recommend it to anybody who wants to go shop for furniture.

Review №27

2024-06-02 19:06:36

Great store great location. Vernon was amazing he was very patient with me and my wife listened to what we wanted and made sure we left satisfied. We will definitely be coming back to Ashleys.

Review №28

2024-06-16 19:49:44

Amazing customer service!!! José the sales person representative was extremely helpful and professional. He was very attentive and listened to our concerns and doubts. Definitely will come back to this store in the near future.

Review №29

2024-03-26 00:48:15

Thank you so much Vincent for assisting me with my selection and purchase. Excellent customer service! 👌🏽 Looking forward to my delivery. 😍Crysta😊

Review №30

2024-03-24 00:58:54

Attended an in-store event where we made personalized welcome mats. It was a lot fun, in a comfortable and friendly setting. Afterwards, I looked for a couple of furniture items that well be needing soon--they have a good selection and friendly service, so Ill definitely be coming back.

Review №31

2024-04-20 22:55:36

Vincent was trying to help me find a nice bunk bed, we weren’t successful lol but he helped me find a really really nice bed for such a nice price! LED lights, really nice grey color. He is really helpful, such a chill guy and nice to talk to with. His service is top notch and he is an incredible, nice guy! 5 stars!!!

Review №32

2024-06-27 22:33:05

Great customer service from Emma, her attitude and the way of selling furniture is amazing. I got my first living room set from Ashley’s and I don’t regret it thankyou for your great service

Review №33

2024-03-08 01:39:05

Went in today and with the help of Ernie. My kids were happy with the choice we made for their beds. Ernie was very helpful He also made sure that if there were any dilemmas, he made it happen for us. Ernie answered all of my questions and concerns. He even helped with helping me decide what was more fitting of color. Thank you Ernie for all of your hard work.

Review №34

2024-02-01 01:40:27

Vernon is absolutely the best sales associate Ive ever worked with. He was funny resourceful patient and very knowledgeable in all things furniture. He was pleasant from start to finish. I would recommend asking for him if youre looking for a comfortable furniture shopping experience.

Review №35

2024-03-10 01:49:46

I went in to purchase a mattress and I had no ideas what I wanted because the last time I bought one was 12 years ago! Vernon Issac was so helpful and patient. He helped me test out so many and I am so happy with my purchase. I ended up buying a few other things and he made it very easy. Ask for him if you’re going to the Palmdale store, he is great!

Review №36

2024-04-01 13:06:06

First of all I want to say the lamps I ordered from Ashley are beautiful. The problem is they are too big. I ordered them online because I could not find them in the local Ashley store. After I received them I went in to ask what was the best was to do a return. I was told that I could not return them after I had received them. What? I can’t return a product once it is delivered to my house. Of course I had opened the box. How else would I have known they were too big. Now I am stuck with 2 lamps that are too big. I paid $200(+).Don’t purchase online!!Review update:After some email communications Ashley arranged for a return and refund of the lamps. Thank you.

Review №37

2024-05-11 23:40:49

Riri has now helped me twice, first to purchase my mattress and about a year later for the purchase of the frame. She is always professional and very friendly when chatting. I’m happy I was able to work with her on both occasions. Thank you Riri for always helping

Review №38

2024-04-05 23:14:26

Gigi was an amazing person the best by far customer service I’ve ever received from anybody from any place I’ve ever been. She took care and me and my husbands purchase. She most definitely needs a raise and job promotion. She was perfect.

Review №39

2024-01-22 01:47:29

We had a great experience with Mukash. He walked with us around the store for 2 hours helping us narrow down a couch that would work for our family. He was kind and patient and super helpful! We always enjoy finding out furniture at Ashley. Great experience!

Review №40

2024-05-26 03:47:34

Mukesh and Olga were incredibly helpful and informative to us this afternoon. Mukesh walked us through all the options of each section and gave a comprehensive rundown of all our bedding and frame options as well. Hope to be back once escrow is finalized. 🤞 Got a dining set for now at a great price because we just could not let it go.

Review №41

2024-05-30 02:54:15

Vincent was the man! He took care of me and made sure I was happy with my purchase. I truly feel satisfied and I am definitely coming back.

Review №42

2024-04-16 02:22:12

My wife and I went into Ashley’s and we were greeted by Gigi. She was very sweet and very helpful. Some of the best customer service we have had. Highly recommend going in and asking for Gigi.

Review №43

2024-05-04 01:24:41

Jose Ruiz was very helpful and informative of the products we inquired about. Very friendly and did everything in his power to help us out in furnishing our new home. Great customer service

Review №44

2024-04-21 22:03:09

Stephanie was such a breath of freash air helping me locate an accent cabinet that was discontinued and needed to find the one in their system to complete my home look. Worth the drive from L.A. when you know someone really cares to help. She is truly and superstar for Ashleys Furniture.

Review №45

2024-02-07 16:06:19

I cannot say enough amazing things about Gigi! Her energy was great from the moment we walked in with our twins to look for our new sofa and dining table. She was so helpful and really listened to our vision. In fact, she was instrumental in us picking our furniture! She never tried to pressure or upsale us. Instead she provided us with a variety of options while still keeping our vision in mind. Thank you Gigi! We will be back!

Review №46

2024-02-10 21:24:57

Ri was amazing and helped so much. She did everything she could to help us get the best deal we could. She was super sweet and explained everything without pressuring us to buy anything we didn’t want to. Would definitely come back to this store and work with her again.

Review №47

2024-06-02 00:45:19

The sales rep Vicente was extremely helpful and knowledgeable. We purchased a bed for our kids bedroom without feeling hassled. Thank you Vicente for a pleasantful experience.

Review №48

2024-03-15 19:35:51

Meena was offered me a great customer service. She was well informed and sensitive to my needs. She made me feel an easy m, without pushing any product as does some traditional sales person, she looked into understanding what I was looking for and made it happen! Excellent job Meena!

Review №49

2024-03-15 23:35:55

I walked in couple days ago looking around the store in search of a new living room set. I had an idea of what I needed, Ernie noticed me, and greeted me. Using his superior customer service and his professional skills we were able to think outside the box in order to make my custom and demanding request a possibility. I was able to purchase exactly what would work and what I wanted thanks to the patient, professional, and skillful advice from Ernie.

Review №50

2024-03-04 01:11:20

Gigi was absolutely amazing and helpful through the entire process. We came here with the intention of dealing directly with her as she made our initial experience so great.Thank you Gigi!A++

Review №51

2024-06-30 20:49:48

Vincent was so awesome, he listened to our needs and was able to get us set up with everything we needed. We have never had such a positive experience at an Ashley store.

Review №52

2024-03-08 01:56:54

Our sales representative Jose A. Ruiz is extremely helpful and patient. He kindly walked us through everything step by step. He is knowledgeable and went above and beyond to address our concerns. We made our purchase at peace.

Review №53

2024-01-22 00:01:05

Great shopping experience today with Walter. Thank you for your patience, professionalism and expertise! Walter helped us find the right sofa, love seat, dining set and cocktail table to match the colors and style we were looking for. Walter is far more than a sales person! His knowledge of interior design is superb! Thank you Walter! He is surely an asset to your company!⭐️⭐️⭐️⭐️⭐️

Review №54

2024-06-19 21:18:18

Wonderful store, wonderful service by Vernon Isaac. He helped us from start to finish and got us everything we needed.

Review №55

2024-05-03 21:12:33

If there was a definition for the words scummy, lying untrustworthy, etc. Then Rita Khajehtoorian would be the right person. From a friendly to devious, she has made me and my partner feel uncomfortable and unsafe with our information when entering Ashley’s. She wanted to check our pre qualification which I was worried about due to the inquiry so I asked how much it would be with her then replying stating it would have zero effect because it doesn’t do any inquiry at all. I replied with a huge smile on my face and we went ahead giving her the information needed. It wasn’t till we went to a different store that we realized not only did it in fact effect our credit, but she had also made an account without our permission at all. She advertised that no matter where we went the mattress would be crappier and the same price. Luckily we looked around and found not only a better price/mattress, but also found better and TRUTHFUL costumer service. If you do go to Ashley’s, AVOID RITA.

Review №56

2023-09-02 20:17:09

I decided to buy a bedroom furniture from Ashley and I couldn’t have been more happier, great customer service, patience with me throughout the whole process, Especially Rita Khajehtoorian was amazing she helped design and come up with ideas for my bedroom which set to get and wha would go great with. Delivery was fantastic as well they took my old mattress to discard it. Overall wonderful service would buy again! Especially Rita!

Review №57

2024-06-05 03:26:39

Vernon Isaac was great to us. Very helpful. Gave his honest personal opinion on fabric and pricing. Recommend 100%.

Review №58

2024-05-29 08:49:27

I had a great experience shopping at Ashley with the help from Mukesh. From the moment we walked in, he helped us by directing us to the beds within our budget. Mukesh made our visit very easy and a great experience. Thank you Mukesh for helping us out and finding what we were looking for at a reasonable price.

Review №59

2024-06-03 23:23:21

GiGi was an angel. Very pleasant and anticipated our needs and made things happen. The two other stores we visited or called would not accommodate our simple request as they put too many restrictions on it.GiGi explained the pricing and protection plan well. It was obvious that the customer was important to her.

Review №60

2024-04-05 23:16:19

Gigi was WONDERFUL!!!!! She has EXCELLENT customer service and is very knowledgeable and pleasantly patient. She helped us fine the PERFECT furniture and I look forward to working with her again

Review №61

2024-02-13 02:53:19

I received an email that items I ordered for an extremely special and time sensitive event had been backordered. I called the store and spoke to Kristyn who was extremely patient and understanding about my concerns and spent a considerable amount of time both helping me figure out the logistics as well as making sure that I was compensated for any and all delays. Although the process was long and I was very frustrated (almost to the point of tears) Kristyn remained professional and considerate, which not only remedied my mood, but made me confident in ordering again in the future. Thank you so much Kristyn!

Review №62

2024-03-26 18:24:45

The repair technician was professional. However, I needed a replacement of a recliner (I called 5 minutes into my 72 hour delivery to say the frame was bent and the chair could not close.) I spoke to customer care named Vidal after he told me he would not replace it, I was referred to “The Escalation Department” and spoke to Shawn. This women was so irrational and erratic! I explained that I was within my 72 hours to replace my couch and she started yelling and screaming at me and calling me names, at one point she took her phone and started slamming it on the table!! It was unreal, unprofessional and unexceptionable!!! She eventually, after 20 minutes of her abuse agreed to a replacement! I’ve never been so disrespected and astonished in my life!!!

Review №63

2024-03-07 00:57:26

My first time here and I had a great experience. Walter was very helpful and informative.He was very respectful and polite. He answered all our questions and guided us through the process.

Review №64

2024-01-27 20:51:39

The selection is huge in this store! Also the way the showroom is setup is actually very helpful in showing you how you can utilize all the products in your home. The sales people were GREAT: knowledgable, very helpful but not aggressive. You will pay more here than at discount stores, but you do get what you pay for. Very satisfying experience (and came away with a fantastic recliner)!

Review №65

2024-04-19 23:33:17

Ri was the lady that helped us. She was very attentive and knew exactly what we wanted to our taste. She also gave us a pretty good off since we bought a lot of things. Will sure come back and I’d be a pleasure to be assisted by Ri.

Review №66

2024-03-04 02:29:09

Ri was an amazing salesperson. She showed me a multitude of options for the sleeper bed I was looking for. She’s friendly and easy to talk to! I highly recommend her to anyone looking for new furniture!

Review №67

2024-01-25 01:33:03

My family and I when we shop at Ashley’s we always ask for Walter. He always helps us finding new furniture and other add ons for our home. Today my family and I came to look for a mattress for our daughter. He made great recommendations for us, telling us what he recommends and what he doesn’t. We are very happy with the mattress set we ended up purchasing today. He is always kind, patient and always looks for the best for us. We HIGHLY recommend you come and see him for any furniture needs!

Review №68

2024-03-07 01:45:51

Needed a new couch. We went and saw Mukesh, he is really the best. He is our go to person. We like having a regular salesperson. We can walk in, give his name, and we are left to wander and look, at our own pace. I really dont like being hovered over. Any way, we found our couch, it was delivered and set up within 4 days. We had a great experience.This is not our first time shopping at Ashleys. Our entire home is furnished by them. Mukesh has been our salesman, every time. Weve been helped by other people, on his days off, and its like being on a car lot. Were very happy to come back, on a day he is working, and finish our purchase with him.Excellent product, with an excellent salesman. T

Review №69

2024-04-28 22:16:07

Came in to just look around for a bedroom set but Vincent was great at convincing my family and I in purchasing a great bedroom set. Vincent, had the best customer service and lots of patience with us.

Review №70

2024-03-11 01:23:08

We always buy from Ashley’s and love the quality and the customer service we get here.We are so lucky to have Ri in 2019 and again in 2024 to help us put our ideas together for our home. Thank you so much for all your help!

Review №71

2024-05-04 18:41:28

Jose was great I knew what I came for and he pulled the Raeann Collection online to order my coffee table. Great quick service in an out like I like it!

Review №72

2024-01-29 02:02:13

Annie K. Was amazing, she took the time to help us with questions, was very polite and attentive . She made a good impression on us the first time we went to go browse the store for potential furniture, so we e made sure we asked for her when we were ready for our purchase. Good costumer service .

Review №73

2024-05-08 02:06:22

My wife and I were shopping at the Palmdale store a few weeks ago and the sales man was showing us furniture when a couple of another race came in. The manager came an stop our salesman and told him he had a paying customer. He had to leave us an assist them. My wife and I when to the manager and told her we were paying customers as well. And that we would never step foot in their business again!!!!! We contacted corporiate office and got no answer. We were prepared to purchase a full room of furniture!

Review №74

2024-05-31 03:10:54

Jose has great customer service skills. He was very helpful with helping me find the correct furniture that the wife and I were looking for. Thank you Jose

Review №75

2024-02-18 21:03:43

It was quick and easy. Asked salesperson to show me manuel recliners, he did, I tried them, picked the one I liked, liked the price and purchased in color I wanted. Check out was fast and easy.

Review №76

2024-04-13 14:12:44

Ernie Balter is a wonderful guy. He was very professional and had listing ears to make sure we are happy throughout our business with them. We got what we bargained for. Thanks Ernie and team!

Review №77

2024-01-29 02:09:30

My wife and i recently purchased our house in palmdale came to Ashleys to look for a dining table. The sales rep that greeted us was Annie K. Unlike other sales workers that we have dealt with in the past she was great. She offered to help us and made us feel comfortable to ask any questions that we might have. I loved that she allowed us to look around through the show room without hovering and being pushie. My wife and I did not make any purchases on the first visit. After shopping around at other furniture stores we decided to go back to Ashleys and we specifically asked for Annie because she left a great impression on our first visit. Needless to say I am glad that we asked for us because she was so helpful and made our experience much easier.

Review №78

2024-03-16 04:38:56

We had an amazing experince buying our new L sectional couch and coffee table. It wouldn’t have been possible without Mukesh’s help. He was very patient and very fun to talk to as we looked for something in our home. 10/10 experience.

Review №79

2024-01-23 01:16:16

The help at this store was tremendous. Especially from Annie, that is because of her amazing help. She was very professional and she knew what she was doing. She went the extra mile for us and I cannot thank her enough. Please ask for her if you ever go, you will not regret it.

Review №80

2024-04-07 21:27:29

Be warned that all sales are FINAL and they will not even exchange an item. Our sales agent Luis at the Palmdale store mislead us in believing the couch we were receiving was going to be the color in the material that we liked and it turned out to be a different material and we are unsatisfied with our couch. We paid $4K and although we explained this to the manager, they would not let us just exchange the item for the one we really wanted. I am very disappointed with their customer service, and we will not be shopping with any Ashely store ever again.

Review №81

2024-04-12 17:43:19

Meena offered the best customer service and was very helpful, and outstanding in helping select the perfect furniture to help alleviate our familys discomfort.We found the perfect addition to our home and be comfortable And we love it and will definitely be back for more.

Review №82

2024-04-26 23:07:40

What an amazing experience. Emma was my sales person. She knew what I want I needed and I was done in 15 minutes. I recommend her to anyone that might need some guidance.

Review №83

2024-03-15 07:14:51

Went there for the second time and get better and yet the best help from Luis H! Sensational service and extremely patient with all my questions. Willing to see him more there at Ashly’s for my future furniture needs !

Review №84

2024-04-19 21:26:59

Ernie was very helpful during my visit today, he provided details and information on the store product and gave me a clear rundown of financing options. He answered all my questions efficiently and effectively.

Review №85

2024-03-21 02:32:08

I would like to say thank you Luis He Had a lot of patience with me I walked around the store 10 times He told me it didnt matter long as I was happy and made the right decisionas . He treated me like family. I appreciate it. I love my new furniture.

Review №86

2024-02-17 22:20:50

Ri was so nice and helped so much. She did everything in her power so she could us get the best deal we could, and explained everything without pressuring us ! Would definitely come back to this store and work with her again.

Review №87

2024-02-11 22:25:33

I went in the store today and had the pleasure of being assisted by Juan, and he was AMAZING! He was very kind and knowledgeable and this was by far the best experience I’ve had with a salesperson. I would definitely recommend him to my friends and family.

Review №88

2024-05-04 20:03:12

Sales person was polite, accommodating, and not pushy. Came in knowing what I wanted, he helped me get exactly what I wanted. Good service

Review №89

2024-03-06 03:07:42

Mr. Mukesh greeted us right from the door. Showed us around the show room for what we were looking for. He is very professional with a great attitude and personality! Will definitely ask for him again!

Review №90

2024-04-02 19:33:01

I purchased a new mattress today from the Palmdale Ashley Furniture and left feeling very satisfied. They had a huge selection of really nice mattresses to try out and Ri, the sales associate helping me, was super nice and helpful in me trying them all out. I definitely recommend checking them out if you need a mattress.

Review №91

2024-03-11 00:41:32

We came to Ashley Furniture today to look at a dining room set. Vernon Isaac was amazing! His customer service skills and his knowledge was above my expectations.I highly recommend Ashley Furniture in Palmadale and Vernon Isaac’s as your salesman. Sincerely Mercedes

Review №92

2024-03-13 00:23:28

Had such a great experience at the Palmdale Ashleys furniture.Great prices with great customer service!Thank you Vernon Isaac and Manager JulieGreat team, we appreciate you both.

Review №93

2024-03-04 00:38:59

Ali Was a great salesman, he showed us through the whole store and gave us all of our options and made us feel like we could have our couch any way we’d like. He was very patient and answered all of our questions.

Review №94

2024-02-05 01:44:01

Our sales representative, Ri was very helpful. She did not force us into getting anything more than what we needed, but gave us suggestions that really made sense. Helped us get a nice discount, too!!!

Review №95

2024-05-04 03:39:00

Mukesh was very helpful and attentive.He is very knowledgeable and gives perfect recommendations. I recommend him for your next furniture purchase!

Review №96

2024-04-07 22:16:01

Had a great experience shopping for an accent chair with Gigi! She ensured all our needs were taken care of & was sure to give us an abundance of opinions. Thanks Gigi!

Review №97

2024-02-05 01:07:01

I went to Ashley to buy some furniture and Mukesh (salesman) walk me through the entire floor to make sure I made the right decision. He was so patient and with his expertise I ended buying such lovely furniture for my bedroom. Thank Ashely for have so experienced salesman 👨‍💼

Review №98

2024-04-27 05:33:18

Ernie was a great help, from beginning to end. Lots of patience with us and even my toddler. Easy process with him.

Review №99

2024-01-23 01:03:00

Annie was very patient when she was helping my family and I. We appreciate the effort that she gave us. She made sure that we saw all the options and she never complained about us taking too long to decide. She always had a smile on her face and she made us feel welcome to the store. Thank you Annie!!!

Review №100

2024-04-13 02:07:12

Jose was extremely professional, courteous and knowledgeable of the products. He allowed us to take our time to look over all of the products we we’re interested in and showed us a few others we may be interested in. I would highly recommend that you come to this store and ask for Jose.

Review №101

2024-02-17 21:12:19

José Ruiz was amazing! I told him what I was looking for in my budget. Showed me many options and was patient.Bought couches and I dinning set. Thank you!

Review №102

2024-02-05 02:12:33

Thank you ! Vernon Issac for making us feel very welcome since we walked in to the store on a rainy day and our purchase was fast and easy just what we wanted employees were all welcoming and we would be definitely coming back and we recommend you Vernon great sales person.

Review №103

2024-03-02 22:27:25

Mukesh was extremely helpful. He helped us find the couch of our dreams. It’s perfect for the new house my husband and I just purchased. See him for all your furniture needs!

Review №104

2024-02-11 22:27:14

Juan, the sales Representative was awesome. As soon as we walked in, he greeted us with a smile. He was very patient, and I’d buy from him again. 😀

Review №105

2024-06-19 21:25:28

Thank you Julie for the hospitality and the great customer service.. I want to thank Ernesto the sales rep he went Beyond our expectations..Thank you Ashley Fam

Review №106

2024-04-23 01:56:46

My sales person was Vernon Isaac He was very professional, very knowledgeable and very personable. He helped me a lot with my choices and he wrote my order up very quickly.

Review №107

2024-02-02 01:57:37

Mina was really informative about what we were looking for!! She helped us pick out a great coach that fits our needs ! Shes very friendly and make the process smooth

Review №108

2024-03-10 21:48:34

Gigi is an amazing sales associate! Her knowledge and professionalism comes a long way! This is the second time we have bought furniture from her specifically!

Review №109

2024-02-17 19:24:31

Gigi, was really amazing. She was very welcoming and helped my husband and I get the sofa we were looking for. I plan on coming back for other things I need in the future.

Review №110

2024-04-07 18:58:23

Mucash was awesome and very helpful. He has extensive knowledge about the products in the store.Go see him and you wont regret it! My money stretched far in the store. Go see him!!!

Review №111

2024-06-09 04:38:29

I want to thank Ernie for helping my husband and I find and not pressure us when it came to our purchase that was made today.Thank you he definitely should be recognized for a great salesman .

Review №112

2024-02-26 01:44:09

Vernon Issac was very helpful and patient with me. Showed me many options and helped me pick the perfect mattress. Friendly worker. And treated me like a queen.

Review №113

2024-03-09 01:11:05

Rita helped my mom find the perfect bedroom set for an amazing price! She was very kind and patient with us and found the best deal for our budget.

Review №114

2024-05-19 21:08:15

Vincent was very helpful with furnishing my new apartment. Now i don’t have to keep eating on the dinning room floor. If I could leave a 69 stars I would!!

Review №115

2024-05-18 19:24:31

Ri was fabulous. She was very professional and kind. Our shopping experience was wonderful. We will definitely be back.

Review №116

2024-06-11 22:49:03

Juan the associate was great help today, purchasing two living room chair. Also great help questions about their large livingroom sofas.

Review №117

2024-05-03 02:54:49

My mother just purchased a TV stand and Luis from Ashley was extremely helpful. The process was quick and easy. Appreciate the wonderful customer service!

Review №118

2024-02-10 02:27:23

I went into Ashely furniture knowing what I wanted. I just wanted to test it out before buying it, luckily they had it in stock. The associate that ended up helping Ri, was able to write up my order. She did have some issues with the internet on her tablet, which I appreciated, it gave me time to look around without her. I don’t like Velcro associates when I’m shopping. Ri’s conspiracy theories and her total disrespect of my mother is why I’m knocking a star off. My mom, who is on a fixed income, liked a clearance rug. Ri made some distasteful comment about how nobody wanted that rug, that it was trash. And when my mom insisted, Ri just had her take the tag to customer service. Luckily the lady at customer service was very nice. Even directing her to some other items, which my mom ended up buying. The guys loading up my car at the store were very helpful and nice. I love the furniture I bought. It’s very comfortable and fits my space perfectly. The delivery was quick and the guys delivering my items were professional and very friendly.

Review №119

2024-06-29 00:56:16

Jose was friendly, approachable and very helpful. He let us look and answered question we had.

Review №120

2024-02-09 22:06:38

Ri has excellent customer service. Shes very helpful she helped me throughout the store by sitting on the couches and showing me the material that the cushions are made out of. Id recommend Ri for a customer service to all your customers

Review №121

2024-03-02 22:34:21

Mukesh is the person you need to see. He’s a joy to shop with, and will help you find the exact piece to fit your furniture needs. He made my wife’s and my experience so simple AND affordable. You won’t regret it.

Review №122

2024-02-10 21:26:37

Worked with Ari and she is amazing. Very friendly, professional, and informative. Will definitely come back to do business with her again the next time we need furniture.

Review №123

2024-02-16 21:48:02

I love dreaming and planning in the store which is always arranged and decorated beautifully. On their staff, Ernie Baltier, was extremely helpful. I had some specifics in mind and he kept me posted on any pieces that might go fit my style. Absolute gem representing the company well.

Review №124

2024-02-04 22:27:33

Ri was wonderful today. She was very kind, helpful and patient. She helped my parents choose the perfect living room sectional for their home and I highly recommend purchasing your items with her.

Review №125

2024-03-04 23:46:13

BAD EXPERIENCE!I bought a sofa and bought insurance on it, i called and received bad service they were asking when did you noticed i just gave a date and then they told me we dont cover it because it has to be with in30 days. Do not purchase warranty on hour stuff they dont like to help they told me that they can send someone to fix it that i had to pay for it because warranty wasnt going to cover for it. When i purchased no one told me this! Really disappointed will not buy furniture from ashley again and i will make sure to tell family and friends not to buy from this place its a scam. !!

Review №126

2024-05-11 21:35:10

Vincent was amazing. Had great customer service and searched for the best price. You should Seek him only.

Review №127

2024-02-07 11:39:34

Purchased recliner chair from Lancaster store, recliner mechanism cover was damaged and fell off after 4 months. Called about a technician repair at my home, given the run around to various phone numbers, saying they would get back to me. Never, never did. Paid for a 5 yr protection plan, not worth it.

Review №128

2024-03-27 18:05:06

Mohammad Ali was great! Customer service was awesome from the start when we entered the store he was prompt in assisting us the process was done in less than an hour.

Review №129

2024-04-28 00:32:42

First time to Ashley’s Furniture at the Palmdale store. Ernesto Baltier was our customer service representative. He was the best and gave us the best deal. He is very knowledgeable and friendly.

Review №130

2024-05-31 03:28:52

Vincent was amazing and super patient as I took forever to make up my mind. Honestly all the staff were really great

Review №131

2024-03-24 23:07:53

Ri was an amazing saleperson. She helped us in all our expectations on what we wanted in a new set of sectionals and dining. We love the Ashelys in Palmdale. Great atmosphere and environment to be in. There was no rush at all in making finale decisions. Ri was very patient with us. 4 thumbs up.

Review №132

2024-04-27 04:13:10

I had a great experience shopping my full bedroom furniture in Ashley Palmdale, their employee Mr. Mukesh was a great help and explained everything in detail, and helped us with the process of applying for credit, ordering and setting the delivery date.

Review №133

2024-06-11 01:54:35

Great experience, Ali was most helpful in helping us find exactly what we were looking for in a fathers day present. Very friendly staff.

Review №134

2024-04-21 00:37:20

Thank you Ri for all your help with our purchases today! We appreciate all the assistance you provided us. We will be back soon for our next furniture purchase.

Review №135

2024-03-10 21:42:16

Gigi is such a professional! This is the second time in a year that we have purchased furniture from her specifically. Her knowledge and professionalism in this store is top tier!

Review №136

2024-05-29 03:51:52

Mukesh was very helpful during our visit. He asked what we were looking for and provided many different options. Will be coming back for our furniture needs!

Review №137

2024-06-30 00:32:26

Jose is a great salesman.I am very pleased with his service.

Review №138

2024-01-27 19:27:26

Vernon was quick and effective. I hate being in stores long. He was able to get take what I wanted and find what I needed right away! BOOM, paid in full and went home. Now thats Great Customer Service!

Review №139

2024-05-02 00:26:58

I worked with Walter and Annie and received the best service, I bought all my furniture and loved this place! I will always come back to this Palmdale location its the best.

Review №140

2024-03-19 01:22:46

Exceptional customer service all around from Manager Ernesto and Salesman Juan. Made the process of purchasing our new furniture easy, comfortable and gratifying.

Review №141

2024-04-14 21:44:02

Mukesh was one of thee most educational sales person I have ever encountered. Initially came in so my son could get a bed, I ended up leaving with my own Tempur-Pedic adjustable mattress and smart frame. I have never been so informed on a mattress and quality of beds as much as today. Thank you so much.

Review №142

2024-04-04 02:59:36

Beautiful furniture. Isaac treated us so well and was very patient with us when it came to choosing our furniture! Will definitely come back!

Review №143

2024-04-19 01:01:10

Jose is GREAT he has always been so helpful throughout my years shopping at Ashley! Everytime my family and I come in we always ask for him by name! 10/10!

Review №144

2024-02-27 06:02:46

Ri was very helpful and knowledgeable. Ri helped my partner and I with finding and purchasing a new bed frame and mattress. We will definitely be back for future furniture purchases!

Review №145

2024-02-19 17:03:36

Associates at the store were knowledgeable and were able to assist me to get what I wanted. Only gripe I really have is why it is taking almost a week to deliver. Other than that it all went smoothly.

Review №146

2024-03-16 00:04:25

I was looking for a new comfy chair & ottoman. Sales Rep Ri Hellen me choose the right size & color. She was patient with my questions. Thanks Ri for a great buying experience. ☘️

Review №147

2024-02-28 16:36:15

Mukesh was awesome and friendly. We had. Great experience shopping. Kindly ask for him to experience a great service.Stephanie at customer service was very helpful as well.

Review №148

2024-02-26 16:40:12

Great experience purchasing with Ashley Furniture. I have yet to receive the couches yet, but the purchasing process went very smoothly and Jose in Palmdale was extremely helpful and he made it a great experience!

Review №149

2024-05-18 19:35:04

Ri was amazing. She was great. She will forever be our go to sales person as Ashley.

Review №150

2024-04-20 18:32:42

Vernon issac was our salesman and he was awesome,,very nice and helpful..... great experience. Thank you Vernon

Review №151

2024-02-04 02:10:53

Best sales person at Ashley’s Mr. Mukesh was very helpful and has lots of patience. Great experience! Will be back again for sure!

Review №152

2024-03-26 23:40:19

We bought new recliners for our family room .. Gigi was very helpful and very patient with us .. Very professional, very helpful, Excellent customer care and answered all our questions & explained everything very clearly thereby helping us choose the perfect furniture for our dream family room .. Awesome experience

Review №153

2024-03-15 05:45:38

I needed to upgrade my mattress and get a new drawer for my room and Was helped by Luis H he was very nice and you can tell he is a great listener cause he gave me good advice/recommendations and had great product knowledge of everything he is the best

Review №154

2024-06-01 22:44:39

Went in to Ashley Furniture and had a great experience with our purchase Luis H. He addressed all our concerns and we left happy

Review №155

2024-01-23 05:10:15

Jose the salesman was great and hooked me up but the The lady with the short hair that works on the computer in the back is very intrusive begging to see my phone to make me do a review and the front was disgusting trash all over the floor next to the entrance.great furniture

Review №156

2024-05-19 21:05:20

Vincent was very helpful. His patience when we changed our minds multiple times was top tier.

Review №157

2024-04-11 21:11:52

I worked with Ernie at the Ashley’s furniture in Palmdale, ca. I appreciate his professionalism, patience and assistance with helping my mom purchase her couch. Thank you Ernie you the best

Review №158

2024-04-20 02:47:11

Ernie was very professional and patient. He helped us pick the perfect set of couches for our family.

Review №159

2024-03-15 05:25:10

Me and my girlfriend needed a new bed set and sofa so we went in and where helped by Luis H he was amazing he was very patient and helpful he was also very knowledgeable and had great recommendations next time you go to Ashleys I recommend you ask for luis he is the best.

Review №160

2023-12-07 19:55:12

I bought a table set with chairs and a bench more than two months ago,since I received it I realized that the chairs were wobbling the table and the chairs had scratches and dents and since September 20, 2023 I have been trying to explain to the customer service that I am not satisfied with the item,but no one helps me I even went to the store that is located in Palmdale CA and I didn’t receive help either then I talked to store manager and I didn’t get help from her either she didn’t receive or return my calls, everyone tells me that they are going to review the case and that they are going to call me back and they never call me back, I call back again and again,I have to explain the whole procedure again because supposedly they are different people with whom I talk to,what a shame for the Ashley furniture company that deceives customers that way,I even paid extra for insurance and they still don’t want to help me

Review №161

2024-03-02 04:44:20

Shoutout to Ernie Baltier at the Ashley Furniture store in Palmdale, California. He assisted me and my family in the most best and professional way possible, and when we go back Ernie will be our guy every time! Thank you man we very much appreciate you!

Review №162

2024-02-24 04:35:22

Ri was very helpful and very professional. Will definitely go back with her. She took her time to help us get exactly what we wanted. Thank you Ri.

Review №163

2024-04-20 03:24:36

Amazing and attentive customer service! Gigi was such a pleasure to work with and help us find the mattress of our sweet dreams (😂)! Definitely would recommend this location

Review №164

2024-05-11 23:53:28

Luis was very professional and friendly. Answered all our questions did not rush us. Great sales etiquette.

Review №165

2024-02-03 04:31:05

Never had an experience quite like the one I had when I came hereErnie is the best salesman anyone could haveI want to go back and buy more furniture for the soul purpose of being helped by ErnieHe’s that great

Review №166

2024-03-14 03:42:31

This place has decent furniture but will overcharge you, and they trick you into buying the most expensive things with theirFake premium warranty I bought for 5 years coverage only to learn they cover nothing they promised me and my family. Be careful when shopping here.

Review №167

2024-05-27 00:56:40

Ali was very knowledgeable and attentive. Experience was A+ Will look for him when buying other items.

Review №168

2024-01-07 23:23:25

Ri was amazing on helping us help get a new mattress set and furniture. The experience was really pleasant and she helped us feel very comfortable about our purchase. Will definitely come back! 😊

Review №169

2024-02-24 20:31:21

Our sales associate Vernon I. was very attentive and made sure to take account of the exact set and items we wanted. Very welcoming experience

Review №170

2024-02-17 23:44:13

Mukesh was extremely helpful and friendly. He made the experience enjoyable and easy. I definitely recommended going to him for any furniture needs

Review №171

2024-04-16 21:06:21

Mr. ALI was very helpful and knowledgeable with the information about the furniture. He was very nice and worked well with my mother and I. Great experience!

Review №172

2024-05-13 00:41:35

Jose was very patient with us. We appreciated that. My mom is old and couldnt make up her mind.

Review №173

2024-05-29 03:50:47

Mikes was very very helpful and got me a perfect furniture set on a great deal. Will definitely come back

Review №174

2024-02-04 02:38:18

The experience was amazing. There was a lot of helpful and professional support at this establishment. To be specific, Bobby was excellent. He provided us with suggestions, advice and awesome feedback. !

Review №175

2024-06-03 04:30:37

Luis was an excellent salesperson. It was his professional service I purchased my recliner.

Review №176

2024-04-21 19:20:56

I liked the couch they had and they had a charger for my phones

Review №177

2024-04-29 01:24:39

Jose’s a great guy real chill and love the gucci belt he had, real stylish guy also very kind.

Review №178

2024-02-10 21:37:54

Ri has great customer service. She helped me with all my needs. She was very polite and professional.

Review №179

2024-03-04 00:16:20

Ri was great. She as courteous and was a no-nonsense salesperson who helped me order and purchase furniture to meet my needs.

Review №180

2024-04-19 22:22:44

RI Helped us get our bedroom set, and all worked out. She showed us all our options. We are happy.

Review №181

2024-02-17 22:24:03

I had the pleasure of encountering RI, recently, and I must say, it was an experience that left a lasting impression. Ri, embodies the epitome of goodness, radiating warmth, compassion, and sincerity in every interaction.From the moment you meet RI,youre greeted with a genuine smile that instantly puts you at ease. Their kindness isnt just surface-level; its deeply ingrained in their character, evident in the way they treat everyone with respect and empathy.Ri, goes above and beyond to help others without expecting anything in return. Whether its lending a listening ear, offering a helping hand, or simply brightening someones day with a thoughtful gesture, RI consistently demonstrates a selfless commitment to making the world a better place.Their positive attitude is infectious, uplifting those around them and creating a ripple effect of goodwill wherever they go. In a world often plagued by negativity, RI serves as a beacon of light, reminding us of the power of kindness and compassion.In addition to their remarkable character, RI also possesses a wealth of knowledge and skills, which they generously share to benefit others. Whether its offering valuable advice, sharing expertise, or collaborating on projects, RIcontributes to the collective growth and success of the community.In summary, RI is not just a good person; they are an exceptional individual whose presence enriches the lives of those fortunate enough to know them. I wholeheartedly recommend RI to anyone seeking inspiration, guidance, or simply a reminder of the inherent goodness that exists in the world.

Review №182

2024-04-02 22:16:44

Mukesh provided excellent customer service! Very precise, knowledgeable and patient. I would highly recommend and will return to shop soon.

Review №183

2024-04-18 22:08:30

We were greeted and helped by Luis and he gave us great direction in finding a kitchen table and mattress!

Review №184

2024-05-13 01:15:16

Luis was amazing he took his time with us. I recommend him if you come to Ashleys

Review №185

2024-05-04 22:24:52

Great Costumer Service Mukesh Thankyou for helping us pick the right furniture for our home !! I recommend Him he is patient and understanding

Review №186

2024-03-07 23:38:12

I went to Ashley Furniture in hopes that I can find some furniture for a my new rental. I don’t know exactly what I’m looking for, but the salesman Ernie helped me narrow some ideas down. Thank you!

Review №187

2024-05-23 03:51:11

Vernon Issac was very attentive, showed us the whole show room. Thank you for your service

Review №188

2024-02-18 03:46:38

Ali was great! Very patient with us, took his time to show us different options! Will definitely recommend to family and friends! Thank you Ali!

Review №189

2024-01-21 00:07:11

Hey there! If youre looking for furniture for your house, you wont be disappointed with Ashely Furniture Palmdale. And guess what? Walter is your go-to guy there! Hes not just amazing, but also an incredibly kind human being. Trust me, he’ll take care of you!

Review №190

2024-01-08 01:36:36

I just wanted to say thank you to Ri for the best customer service experience I’ve ever had in my life. I ran into a problem with a purchase I made online and I called 3 different stores close to where I live and they couldn’t help me. I decided to call Palmdale and had the honor of speaking with Ri. She went above and beyond to help me out. She handled the situation with grace and di escalated the situation in a timely manner. I am beyond ecstatic about my purchase and will drive an hour just to buy furniture from Ri in the future. Also wanted to give Luis a shout out for being so kind and helpful as well. Palmdale is very lucky to have Ri and Luis as employees. Thank you both so much.

Review №191

2024-02-20 03:33:41

Ri was such an amazing sales woman, she went above and beyond to help us get a sectional couch, she’s so awesome an I would come back to her, good job outstanding

Review №192

2024-04-07 22:14:22

GG was so sweet and helpfull. If I ever need anything else for our tiny home we will definitely come back and talk with GG.

Review №193

2024-05-07 01:51:43

Happy with my new set up that Im taking home. All thank you with the great help off Mukesh Amin. Thank you for the great and fast help that was given.

Review №194

2024-05-10 16:08:01

Great experience.Emma did a great job in finding my product and processing my order.

Review №195

2024-02-02 20:15:26

The entire Ashley staff always takes great detail and attention to take care of me and listen to what I need and make sure that I leave a very satisfied customer every time I come to the store

Review №196

2024-03-06 03:07:35

Very friendly and informative! Answered all my questions and was very patient and knowledgeable Mr. Mukesh made it a wonderful experience will be coming back for other purchases

Review №197

2024-03-02 21:44:36

Went in and had a wonderful experience with Vernon. He wasn’t pushy at all, listened to our concerns and helped us make an informed decision!

Review №198

2024-04-10 23:59:54

Jose was very patient with me showing me all the options that I had when it came to looking for furniture. Great customer service

Review №199

2024-01-23 23:41:31

Ri was an amazing help. I was having issues with the acima leasing and she gave me more assistance than the financial desk who just gave me the service number. Ri took initiative to find me a solution. Definitely recommend her if thinking of purchasing with ashleys furniture