Presentation on Map Reviews Nearby

Ashley Store in Northridge

4.3 (199) 9301 Tampa Ave Suite 1401, Northridge, CA 91324, United States

Location on the map

Northridge, Los Angeles County, California, US

Phone: +1 818-717-1740
Site: https://stores.ashleyfurniture.c...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–9 PM
Thursday:10 AM–9 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:11 AM–8 PM

Edit info

Total reviews rating 4.3

199 Reviews for Ashley Store 2024:

Review №1

2024-01-15 01:23:35

First time shoppers here at Ashley’s. Pedro was the sales associate that welcomed us in. He was very patient, and honestly very helpful when it came down to details on beds we were looking for. Very friendly! We came out very satisfied with our purchase and our questions answered at its fullest detail & will be returning for further furniture. Thank you! Great first experience 😊

Review №2

2024-03-28 20:08:47

I went in to Ashley to shop for a new sectional. I was greeted by Qazi who was extremely helpful from the start. He kindly answered all my questions, helped me with measurements, and gave me different options for my space. He was very patient and helpful. The checkout process was smooth and fast. Thank you Qazi!

Review №3

2024-07-04 10:55:50

Javier was very helpful in helping me to find the right bedroom set with special modifications and a small eating table with 3 chairs as well. I was blessed with the wonderful help of Jackie, the store manager. She was off-the-charts amazing. She transformed a tedious and difficult task into a great experience. She made my day! My further furniture shopping will begin with her. Thank you Jackie!

Review №4

2024-06-12 03:21:30

We were thinking of upgrading our bed and mattress and decided to browse . We met with Ana who was so friendly, kind, helpful, honest and not pushy. We told her we still had some time to decide and once we were set we would come back to see her. After two months we decided to pull the trigger and I had told my husband I only want to buy it from Ana since she was so amazing and I liked her so much. The ease and speed of applying /approval for credit was very convenient. Huge selection of items to choose . The manager Leah and Ana both went above and beyond to make sure we got the best service, selection and value . We will definitely be returning for future items . Leah was very patient and addressed all our questions and concerns as we had some minor issues with delivery.

Review №5

2024-06-23 00:16:41

Ana greeted me and explained furniture, detailed pricing sheet around the store. Extremely happy with the level of customer service and detailed information provided by Anna. She also allowed us our space to roam through the store, comfortable without filling pestered. I would definitely recommend friends and family to Ana at Ashley Furniture Northridge Ca. Satisfied Customer Cynthia Cervantes

Review №6

2024-05-22 02:50:27

The service here is super. This is our third time coming and staff is always helpful. Sophie helped us out and she went out of her way to look on the website to match our console and coffee table to our dinning set bought years ago. Shes the sweetest. Thank you for your help! Cant wait for our new furniture!

Review №7

2024-01-13 22:19:45

Shopped at Ashley’s on Northridge due to the advertisement I had seen. When shopping here, I purchased a dining table with 4 chairs (black on black) and requested a rug that my wife and I loved. They didn’t have the rug and the representative that helped us stated he would give me a call back the next day if they found it on their back storage inventory. It has been over a week and nobody called. We did purchase the dining table in which we paid for delivery. It was an unpleasant experience to say the least! I requested the day off on a Saturday with a scheduled delivery. When the order arrived, the chairs were a completely different color than the table. It was not what we ordered. The customer service was horrible insisting I should just reschedule and that they can’t look into the matter until further days. It’s very disappointing you have to pay for delivery and assembly and if it’s not correct, they do the least to help you. When you’re at the store everyone is on top of you so you can purchase something. I rather pay more than to deal with this vendor again.

Review №8

2023-12-05 19:09:16

The salespeople and management here are always pleasant. They are helpful without being overbearing.Ive been coming here every few weeks as I shop around in preparation for a move.I think I know what I want for my living room, and its at Ashley. Now, to wait for a sale. They do have 60 month no interest financing if you qualify.The store is clean and bright with a nice selection of furniture, and has a good amount of parking around the building.

Review №9

2024-01-26 03:51:12

We purchased two beautiful and comfortable leather couches from Ashley. Leah helped us with our purchase. She was friendly, answered all our questions and helpful. Highly recommend Ashleys Furniture for your next furniture purchase.

Review №10

2023-11-28 22:04:53

This is my honest review. If you buy at Ashleys, save your money & do not buy any protection plan (unless you buy something electrical) because the protection plan company will do whatever to deny your claim. So my advice is to inspect the whole furniture and even from the inside table to check for any damages from the installers or possibly manufacture defects. Also, Im not saying all Ashley furniture is bad, but the piece I purchased was, so if they still have it, dont buy it. Within time, the front-end piece will start to bend from the ends, as you can see in the pictures and video. You dont have this happening to furniture well made. I contacted Ashley, and they also werent helpful.

Review №11

2024-04-14 17:26:03

This weekend I had a fantastic experience working with Fatima. She was patient, knowledgeable, intelligent, and honest. Not only did I leave the store with exactly what I wanted, I felt like her ability to be truthful and genuine and make real connections with her customers will allow me to confidently return to buy from her again as well as recommend her to anyone who is looking to buy furniture. This 5 star review is based 100% on the amazing job of the salesperson Fatima!!!!

Review №12

2024-03-16 01:02:22

Beautiful store! Excellent experience at the free perfume workshop they just hosted. Please have more events at this location. I definitely will come.

Review №13

2024-07-05 18:29:17

After a not planned visit to Ashley’s Furniture in Northridge, Jacob Gallo (employee there) - he was so helpful, answered all my questions, was never pushy and genuinely chatted with us for a good 10min. about life. A REAL person with real care for others! Def. recommend Northridge for anyone and ask for Jacob Gallo. 😊

Review №14

2024-06-28 00:51:00

I always love going to Ashley for my furniture needs and ideas. This time didnt disapppint. My boyfriend and I went in to look at area rugs for the living room. Jacob was an amazing help. He walked us over to the hanging rugs in the back and let us browze. Checked in a couple times but gave us our space, logged the choices we liked, and walked around with us while we searched for the actual dimensions we were interested in. He was extremely patient, answered all questions we asked, and was a lot of fun to work with. He even helped us pick out barstools too. Great sales associates always make the shopping experience more enjoyable. Definitely will ask for him when we go back for more items!

Review №15

2023-01-06 21:20:00

Happy New Year! Walked in to Ashley Furniture, Northridge today. Thought I would see the latest furniture available in the new year. Walked in the front doors and was politely greeted by salesperson, Qazi. He maintained his distance as I perused the sales floor. Qazi monitored my progress through the store but was not bothersome, which was nice. I was also greeted by the store manager while pursuing the floor. I then found an interesting item on sale. The regular price was $129, and the item was on sale for $4.99. Great deal! I carried the item over to customer service to purchase the merchandise. At customer service, a woman was seated behind the counter on the phone. I motioned that I wanted to make a purchase when she completed her phone call. She made a pointy finger motion that she was busy. I patiently waited and after her call ended, rather than help an in-store customer, she made another sales call 😳. As a result of the poor customer service at customer service (sounds counterintuitive yeah 🤨), I left the item at the customer service counter and walked away and continued shopping. Shortly after, I let Qazi know I was ready to check out and pay for the item at customer service. Qazi had already grabbed the item’s information, so I could pay for the merchandise without further delay. Qazi was very helpful throughout the visit. My only complaint is with Ashley’s purchase process (and customer service). I was FORCED to provide (4) four separate signatures on four different printed out documents for the $5 purchase. What?!?, a total waste of time and paper. Speaking of time, the Apple iPad software for Ashley was not working and was restarted at least 3-4 times. Overall, I recommend popping in to Ashley periodically to find good furniture products and occasionally find excellent sales prices (See photo examples). I’ve purchased some really nice bedroom sets, outdoor furniture, and cabinets at Ashley.

Review №16

2024-04-17 04:10:21

After looking at a few different places I have to say Ashley’s was by far the best experience. Javier greeted us at the door and helped guide us through the whole process from start to finish without being too pushy. Him and his manager Taylor worked together to make sure we were fully knowledgeable and satisfied with our selection before buying. 10/10 would recommend we will back again!

Review №17

2024-04-18 02:17:44

We came in to just browse on a rainy day and lo and behold we actually found a living room set that reclined that was not electrical! I didnt want more cords seen or unseen.We had even went to another popular furniture store, and no can do, it appeared any reclining furniture was all electrical. So we returned back to Ashleys.I even asked for the wonderful salesman who helped us out the first time, Qazi. What a gem! He knows great customer service! So happy with our new furniture!

Review №18

2024-04-02 19:37:41

Fatima was really easy to work with. I like not being followed around the store. And she allowed me explore and checked in every so often. I didn’t feel like I was being followed. She handled the sales effortlessly and made the whole experience really pleasant and amazing!

Review №19

2024-03-03 02:56:11

I’ve been shopping for furniture all day and been annoyed having someone follow me around stores, badgering me to make a purchase. Unlike those experiences, we had the wonderful experience of shopping for furniture with Hugo! He was so nice and very helpful, and best of all is that he let us look on our own without following us around, just checking in every once in a while to see if we needed anything. Hugo was also so quick with the transaction, he made a big shopping trip feel so easy! Thank you Hugo for being so kind and helpful!

Review №20

2024-03-17 00:34:18

Had a very great experience at Ashley’s in Northridge, went in for some furniture and left with more then I expected, while there Fatima came to assist me with my search of a few pieces of furniture, Fatima made it very easy because of her expertise and knowledge of each item in the store…I highly recommend anyone to work with Fatima when visiting the store! She is the best at what she does! Thanks again for your service!

Review №21

2024-02-26 04:37:54

My husband and I had a great experience purchasing a new bedroom set this evening from Ashleys furniture, with the help of Fatima. She made the process effortless and efficient. The customer service was great. Fatima helped make the process easier than expected. Would highly recommend !

Review №22

2024-05-12 16:11:28

Hello everyone out there! I really love customer service. I always feel it’s one of those things we should point out and praise. It’s something that really lacks at major cooperations. However last night as my boyfriend and I were shopping, mainly window shopping as I made returns. I suggested we go into Ashley’s and just look. We’re moving into together and decided before anything else we need a mattress. We really had no intending in buying anything. We didn’t know much about mattresses but that we both needed a restful sleep. You know how the story goes one person always needs a different type of mattress than the other. Anne or Ana I believe greeted and we said just looking. We looked at couches and dining tables but new mattress is what I need over anything. So basically with pillows we tried different mattresses like Goldie locks for fun and needed up with a temperpedic 10degree with the adjustable bed. If you are happy sleeping the way you do you haven’t even really slept until you tested this baby out. I know some reviews have negative comments about the mattress but I think with anyone you get there are things you do to prep it. Give any mattress time. Anyways back to the great and informative customer service. I really enjoyed speaking to our rep and left know a lot more about sleep and what we both needed. We don’t even have a apartment yet but we do a mattress that is def an investment in our sleep! Thank you Taylor and Ana! We can’t wait to come back for our other stuff slowly but surely.

Review №23

2024-05-01 05:02:13

5 stars all the way!! Leah and Angeles provided over the top customer service to my fiancé and I. They both worked their magic and made sure that we left with exactly what we wanted. They were both very genuine and knowledgeable. Made us feel very warm and welcomed!! I would recommend Ashley’s furniture, these two ladies in particular at the Northridge location.

Review №24

2024-01-12 16:45:52

Our shopping journey here surpassed all expectations. Their positive and lively approach made the entire process a delight, and they remained exceptionally patient, grasping our preferences effortlessly. Their respect for our budget was paramount. Thanks to their assistance, we furnished our new home comprehensively in just one day—an accomplishment we couldnt have managed without them. The experience was truly exceptional. The variety seemed endless, and the sales team, led by our dedicated salesperson, showed remarkable patience and understanding, even when we were uncertain. Overall, it was a superb experience.

Review №25

2024-06-04 22:29:18

Fatima is super knowledgeable about furniture and she made me comfortable and confident in my shopping experience. I will recommend her and always return to her for a great shopping day! I love her!

Review №26

2024-05-08 04:10:32

The manager Taylor and the rest of the crew are awesome ! Thank you Edith for explaining all the different styles and new furniture. Thanks to Jaime the furniture builder for helping me with loading items onto my truck. This is the best place to buy furniture.Thank you all !!!

Review №27

2024-05-19 23:27:12

Javier from Ashley in Northridge was great. He showed us all the features on the living room set we purchased. We are very pleased with his services. We highly appreciate and recommend him.

Review №28

2024-04-07 01:48:16

Great customer service! Angeles was great and answered all my questions. She went out of her way to find a tape measure and provided options when the sectional was too large for my space. Definitely coming back!

Review №29

2024-05-07 20:04:38

Ana was a pleasure to work if. We had a nice time selecting furnitures for our home with her guidance. Her thorough assessment and creative advice made our time at Ashley’s Furniture store a delight!

Review №30

2024-05-11 06:30:07

I went to Ashley Northridge looking for a coffee table set and Javier helped me. He was very nice. It was my first time at the store and I’m just waiting for the delivery next week in order to complete this review. So far so good.

Review №31

2024-05-29 19:17:47

Came in and Fatima immediately greeted me with a warm and kind smile. I knew exactly what I wanted and she knew exactly where to go to show me. I wish the store had what I was looking for because I would have had more time with this kind and gentle woman. Thank you Fatima! Have a beautiful day 🌞

Review №32

2024-05-05 22:10:19

Jacob Gallo did a great job. He was able to assist us. His very good at explaining the products. Though we’re not able to purchase today. We are glad we met Jacob. He helped us alot today.- Marie and Jose Quiatchon

Review №33

2024-04-07 01:20:34

Hugo was very nice and knowledgeable about all the furniture we asked him about. He helped us understand their finance process and was very patient with us. We would definitely go back to Hugo for our furniture needs.

Review №34

2024-01-29 21:14:14

The shopping for a couch experience was painless. Actually, it was surprisingly pleasant. Pedro was professional, friendly, and knowledgeable. We told him what we were looking for and he lead us to exactly what I had in mind; color and all, easy breezy. Will absolutely be back to this store in the future. Thank you, Pedro!

Review №35

2024-04-10 04:01:41

I thought I hated salespeople until I met Jacob! If I knew the dimensions of my living room, I would’ve bought my couch right then and there. He was extremely helpful, providing customizable options to fit our wants and needs. He was also funny and personable!

Review №36

2024-05-25 01:47:14

I took my neighbor Debbie, to Ashley today.But before we to Ashley, I had taken her to other furniture stores.She needed to downsize her queen bed to a twin bed.We met Jacob.Our trusted advisor.Right away He welcomed us like good friends. So right away, you feel comfortable interacting with him.He was very knowledgeable about the Bed frames, Mattresses, Box springs, and all the other thingamajigs!My friend was fortunate to come to Ashley at this time. They were having a Memorial Day sale!Jacob, got her some great deals on some other furniture she needed!!!With amazing savings!!!The furniture quality is top-notch!!she is happy that her furniture will be delivered sooner than she expected!!!Ashley has a service where they deliver and put everything together for you at a fee.“It’s wonderful not to have to put it altogether !!!”she says.Thank You Ashley!!Thank You Jacob!!For me, I’m keeping an eye open for a electric tween recliner 🤗

Review №37

2024-05-11 20:59:24

I highly recommend this store and Heyam. She was very professional. I bought a sofa, loveseat and dining room table from her in no time with zero cash down. Plus, she gave me a great discount! Very happy I visited . Thanks !

Review №38

2024-05-01 01:57:00

We just purchased a sofa, loveseat and ottoman from Ashley and we had such a pleasant experience. Great job Jacob for your patience, you are so easy to deal with, friendly and professional. Great service overall!!!👍

Review №39

2024-06-24 21:28:01

Very pleasant 👍 Ana salesperson was very nice, explained every question we needed to know 👍 I would return to what ever I needed. Thank you Ana for helping us today😊

Review №40

2024-03-17 01:34:45

Our experience was amazing. Since we walked in the staff was so welcoming. Fatima was so much help since the moment we stepped in the door. She answered all our questions and helped us step by step with our purchase. We will definitely come again for any future purchases.

Review №41

2021-03-24 03:38:04

The store is huge and has everything for home decor: from beds and frames to bed room furniture. Dinning room furniture and even dishes!EVERYTHING in the store was 40% off to start. With minor negotiating it was at 45% and they even took off some service fees. Got 4 great high quality chairs and a decent kids desk for the kids to do homework on. Quick tip for chair purchase, or really any furniture purchase, is the weight. Honestly cheap chairs 💺 are usually light. Doesnt make for much longevity.The only reason they got a 4* rating was our furniture was originally to arrive on the 17th and without informing us it came on the 20th. The install crew was great and even built the desk and left it in the back yard since no one was home. Make sure you respond YES to your email or text message as well.

Review №42

2024-02-26 04:33:05

My wife and I recently had the pleasure of working with Fatima, a fantastic employee at Ashley furniture. She answered any questions we had and helped us a lot with this purchase of our new set. I would recommend Fatima to anyone looking to purchase from this location. The quality of customer service was great!

Review №43

2024-07-04 23:20:47

I want to say thank you to FATIMA for her great customer service and her patience, she helped us alot in deciding what type of couches to get. Thank you so much.

Review №44

2024-05-25 20:37:21

Super shout out to Qazi, and the Management team over at Ashleys furniture. Hes was chill laid back and had some great information on the furniture we needed for the house. If youre looking for a great experience looking for quality furniture ask for Qazi.

Review №45

2024-04-10 00:25:04

Jacob at the northridge store has been very helpful and polite! A Very welcoming and friendly atmosphere. Jacob educated us on quality mattresses and affordable pricing. Grateful to get our new bed!

Review №46

2024-02-13 18:11:31

One of the best customer service experience I got in Ashley Tampa I went before Ashley Burbank and Bob’s furniture but it was such a bad experience me and wife thought they might don’t wanna make sale so we came to Tampa Ashley as soon as we enter we got greeted by beautiful young lady Fatima she have so unique choice in furniture that she make me and wife convinced to furnish our home with her choice she is the most beautiful soul me and wife saw such a honest little girl. ( We do suggest to everyone plz asked for her she is best sales rep there )

Review №47

2024-03-20 21:54:29

Jacob Gallo helped us out when we were looking for new chairs. He was super personable and went out of his way to look for the specific things we were searching for. It was a relief to work with someone so easy going and helpful.

Review №48

2024-05-22 22:15:20

I was there Monday night for some adjustable beds and store manager Taylor and sales person Heyam were great, easy to work with and helped me pick the right one! To top it off, they got it delivered the next day. Thanks for all ur help!

Review №49

2024-04-14 21:09:14

My experience at Ashley Furniture was excellent. Pedro listen careful and matched me to the perfect sofa sleeper. I encourage you to ask for Pedro. P.S. When it comes time to pay for your purchase ask for Pablo.

Review №50

2024-05-08 03:29:55

Angeles helped us out today. She was great, super patient and helped us find the perfect couch. Really excited for rapid delivery time as well!

Review №51

2024-04-07 03:01:17

Honestly I’ve never had a better experience buying furniture.Angeles did an amazing job showing me around, helping me find the perfect pieces for my house. I didn’t have to feel scared saying no and she always had another quality alternative to show.10/10 service.

Review №52

2024-03-14 15:30:55

We were promptly welcomed by Jacob, who proved to be incredibly helpful, asking pertinent questions, offering detailed product information, and sharing various options while expertly addressing all of our numerous inquiries. Outstanding customer service experience!

Review №53

2024-06-09 23:00:47

Fatima is such an amazing, honest, caring and responsible person …she went above and beyond to help us choosing good deals and valuable furniture ..she was always answering our questions even when we call or text her..Thank you very much Fatima, you are the best.

Review №54

2024-01-13 18:54:29

Terrible service and customer service. Ordered a bed for over $1500 and still after four deliveries have not received an undamaged item. I was told twice that they would inspect the item and send pictures for approval before delivery but in both cases nothing happened and I received another damaged item. Extremely challenging to get somebody on the phone that has the authority and will to assist... Last purchase I will ever make from Ashleys. Highly recommend you stay away as well.Follow-up on 1/13Another delivery was scheduled and still no vip service even though I spoke to a manager from the store that assured me that it would be inspected before it arrived. Also had the Ashley email from below reach out to me and it made no difference and was hit with radio silence after one response. At this point we only accepted the delivery so that we can be done with this engagement. Literally the worst customer service experience of my life. Please read some of the real reviews on here and other sites to get an accurate picture of how they do business. I have filed a claim with better business bureau as well.

Review №55

2024-05-08 00:38:11

Fatima was the absolute best! Ty helpful and knowledgeable! She really helped me —-I’m super indecisive, total life saver. I’ll be back to purchase from her.

Review №56

2024-04-19 05:51:23

I placed an order over the phone with the Northridge store and they were pretty quick about getting it done. The only thing I need to point out is that when they send the invoice, they automatically select the most expensive shipping option where they unpack and place the furniture in your home for you. They don’t give you the choice to choose this service or not, and it is not itemized online. So be wary of this. If you don’t want this you will have to ask to take it off specifically. It’s a very sneaky business practice that needs to stop immediately.

Review №57

2024-03-16 04:48:18

All Sales are Final, unfortunately thats true, the sales people do not tell you this while purchasing they completely AVOID talking about this, and when you come to the store for a return or exchange SURPRISE!!! something they tell you is to read your receipts, I always liked ashley until today, I was very disappointed when I wanted to buy a bigger rug for my living room I was told it was final sales and if I wanted bigger one I have to buy a new one. I was not expecting that to be honest. I just hope they become a bit more flexible about that, I might return one day who knows because they sell good pretty stuff but knowing about this I just dont know now...Pleasure doing business with you anyways.

Review №58

2024-03-11 19:31:51

Mr. Hugo is a great person, he gave us the information we needed to get a special bed, We want to thanks him . Si muchThe delivery also was on time and great experience since the beginning with MR Hugo (sales person) and the delivery and installation as well.

Review №59

2024-06-22 01:21:43

Ana was very helpful and so kind with helping me purchase my new sofa! Recommend speaking with her :)

Review №60

2024-01-13 03:53:53

We purchased a sectional couch and there were some miscommunication with the sales woman initially. Our sectional configuration was delivered incorrectly and we were unfortunately “stuck” with it. We called the store and the customer service was amazing! They were able to get it all sorted out and we will be receiving the proper configuration and some enhancements in less than 3 business days! A special shout out to all the employees that helped us fix this error: Jasmine, Annalise, Pablo, and Taylor whom without their help, we would be stuck with a sectional we didn’t love. They truly went above and beyond to make this right and us happy! Thank you!

Review №61

2024-05-25 22:27:42

Excellent customer service by Jacob. Super knowledgeable and extremely pleasant to work with. Felt very comfortable. Would definitely recommend store inventory.

Review №62

2024-05-05 00:41:11

The lady who helped me was Jessie and she was very nice and patient with us. I was able to find a really good couch for my living room and was happy to have finally find one. Thank you Jessie for helping us.

Review №63

2024-05-25 20:00:00

Very helpful and courteous sales service. Fatima was easy to work with and attentive to all of our questions. I will return when I need something else.

Review №64

2024-04-20 00:20:33

Jacob was very helpful (and fun!) and made the sale! All salespeople should be so accommodating and have such a winning personality. If we need anything additional, we’ll ask for him!

Review №65

2024-05-18 05:44:08

Fatima & Leah were amazing! 10/10 recommend coming to Ashley’s in Northridge and asking for them. Fatima, thank you so much for your patience and amazing support.

Review №66

2024-03-23 23:05:31

Highly recommend Ashleys. Our sales rep Fatima went above and beyond to make sure we got what was best for us. She was very patient and answered all of our questions. Fatima, you are a true gem!!

Review №67

2024-07-05 05:58:03

Fatima at Ashley Furniture in Northridge did a very good job with giving us the best price on 4th of july for a sleigh style bedset and mattress!

Review №68

2024-05-22 03:50:10

Thank you to fatima for helping us out in choosing a brand new couch! She was quite helpful and patient with us as we were a little indecisive in choosing one that best fit our needs. She was very insightful in helping us choose the best one to fit in our apartment.Not only that but she was very kind and had an amazing smile and attitude. Definitely coming back to this store to finish furnishing our home! Thank you again fatima!

Review №69

2024-05-09 03:59:22

Angeles Helped me with my parents furniture. I can’t believe how educated and knowledgeable she was. I wanna thank her and I wanted to say I haven’t seen this kind of service for a while. Thank you Angeles.

Review №70

2023-01-29 07:32:24

Ashley is one of my favorite places to shop for furniture, truly you can find a lot of variety to choose from. Very good quality as well, staff are very helpful too .

Review №71

2024-04-07 02:59:48

I went to Ashley to purchase a bedroom set and Angeles was the sales person that helped me. She was really nice and very knowledgeable. She even showed me what kind of decor with match the set I was purchasing!

Review №72

2024-02-05 18:10:39

I went into the Northridge Ashley location to look for a new mattress and was helped by Angeles. She gave me a great demo & run through of all the types of mattresses. She was determined on helping me find exactly what i was looking for. It was a great experience and I was able to leave very happy with the attention and care i received.

Review №73

2024-02-20 01:33:28

Fatima was a great help today. She was very attentive and supported us through the purchase process. If she did not know an answer she looked it up quickly and made sure we had all the information we needed. Thanks again for your help!!

Review №74

2024-01-16 01:49:19

I would highly recommend Jessy if you are in need of help buying furniture. She was incredibly helpful throughout the entire process, providing insightful advice and recommendations on what would suit my needs. Jessy went above and beyond to ensure I found exactly what I was looking for, making the experience smooth and enjoyable. Their knowledge and expertise in furniture shopping was evident, and I am grateful for their assistance.

Review №75

2024-05-29 08:24:03

The salesman was very patient and treat you with courtesy and respect, he gives you options for payments and explain very well the plans to aquire furniture there, big parking lot.

Review №76

2024-04-03 00:38:24

Wonderful experience. Javier was the best. He was extremely helpful and patient. He did not pressure us to buy anything, which made for a pleasant experience.

Review №77

2024-01-09 02:56:25

Went in to buy a bedroom furniture set. Ana Siruni was very kind and helpful. She showed me multiple options to choose from based off of what I was looking for, and walked me diligently through the whole process and through different coverages/policies. Overall great service

Review №78

2024-02-06 17:28:15

Teresa was amazing, she tried her best to accommodate us as much as she can but the mattress delivery didn’t go through as planned. First delivery date, the delivery driver measured and couldn’t deliver. The second attempt, the window for delivery was provided for experienced team to complete the delivery however they were running late and never made it. I had to cancel the mattress, purchased mattress somewhere else as we weren’t able to reselect to the correct mattress. We did however purchased bunkie boards and the mattress cover, only because of excellent service by Teresa. One more thing, my refund took place of January 30. Today is February 6th still no refund - not very happy about that. It will be great if someone will let me know when I can see my refund in my account

Review №79

2024-02-04 17:17:15

The store offers a fantastic selection of products that cater to a variety of needs. From trendy fashion items to essential household goods, they’ve got it all! FATIMA is really knowledgeable and she is always ready to assist, making shopping a delightful experience.

Review №80

2024-01-09 16:55:16

After having some what seemed to be technical issues with submitting my Visa purchase online (called bank to confirm), I’d received exceptional service from the sales representative, Pedro I’d called in resolving the issue & made the process very easy to complete my purchase. He was very professional, courteous & determined that my needs were met!

Review №81

2024-05-25 04:15:54

Love this store, ask for jacob he is the best, very helpful just and awesome person . His costumer service was excellent . He was able to work with us and answer all our questions . The experience was very fun and chill . Definitely our best friend. 🫶🏼

Review №82

2024-01-13 03:55:27

We had a mishap with our sectional that we ordered from Ashley Furniture. The store’s team was responsive in helping to correct the order and make it right. Overall I am happy with our purchase and the manner in which our matter was addressed.

Review №83

2024-05-27 23:46:09

She is amazing! Helped us and made sure we are in and out quick! She also made sure she got everything we wanted and accommodated what we needed.

Review №84

2024-03-16 02:09:31

Had a wonderful time and the scents are intoxicating !!! 10 stars 👍🏽‼️ The staff are as great as can be.

Review №85

2024-04-30 20:51:24

Our salesman, Mr Javier is exceptional in taking care of us and helping to show us around to reach the right decision in buying recliners. Thank you.

Review №86

2024-04-21 23:00:37

Hugo was very attentive and listened to us. He helped show us some good options that the furniture store was offering

Review №87

2024-04-13 20:51:07

Fatima was very helpful in clearing up some misconceptions that I had from visiting your website. I’m glad I came into the store to see your stock up close. I came away realizing that I need to reassess what I need for my living room. Thank you very much!

Review №88

2024-03-28 02:23:13

Jacob was the best representative we could have asked for! He answered all our questions. And went into details when we showed interest in an item. Extremely helpful and very informative.

Review №89

2024-04-10 01:12:39

I had a lot of questions to ask and Jacob was sooo helpful and so patient with me. I never really write reviews, but I felt it was necessary this time because it was literally the best customer service experience ever. Give this guy a promotion Ashley!!!

Review №90

2024-02-27 03:57:33

I just loved the speedy delivery of every thing I got from Ashley, even in the rain. The customer service at Ashleys was awesome, cant wait to do business with them again. Beautiful customer service....

Review №91

2024-04-14 23:07:01

Staff friendly and helpful. I always come back to make most of my furniture needs. Also, great deal on financing, no interest for 5 years.

Review №92

2024-05-27 23:03:13

Fátima helped me choose a mattress for my mom that has back problems, she was very helpful and advice us with good attitude and good experience. Thank you Fatima for your help.FromLisbeth González

Review №93

2024-06-05 18:20:31

Fatima really nice and sweet girl she help us 3 times and always same attitude same energy we furnished our bedroom from us she did more then required as sales lady Thank you so much

Review №94

2024-05-22 23:54:17

I came to add some night stands to my existing order. Taylor the store manager was very helpful and handled everything very quickly. I was done and out of there in no time!! Thank you

Review №95

2024-04-07 18:58:25

QAZI is a great advisor. We bought a recliner for friend in assisted living. He acted is if we were the only customers in the store. .3 old ladies.selected the best chair in the store. Recommend Qazi to anyone who wants a knowledgeable and caring gadvisor. Thank yourecc

Review №96

2024-01-30 23:01:11

My family and I went in the store yesterday and we were greeted by Qazi. He’s a very nice gentleman and helped us to find a bedroom set that we all liked and patiently answered all our questions.He explained how the delivery and install is going to be done and even though their system was down and it took a little bit longer he managed everything very nicely.Thank you Qazi

Review №97

2024-03-03 02:58:38

My husband and I had a very great and friendly experience. Hugo was very helpful, friendly and informative. He made the checkout process very quick and easy.

Review №98

2024-04-25 01:53:44

Had a great experience with Gatima. She had much patience and knows how to ease you while deciding.

Review №99

2024-05-09 01:14:26

Fatima we furnished full house from here 3 times we came here same service same energy same care nice lady I am really suggesting she get higher position the way she work honestly, kindness, service 😉

Review №100

2024-02-17 16:52:31

Been checking furniture websites and finally found what I was looking for at Ashley Furniture: Leather Sleeper Sofa in the color and style I like. When I called the Northridge store, Marissa a sales associate helped me and answered my questions and completed transaction via phone and secure payment via a link that she sent to my email — it was very efficient. Thank you Ashley Furniture!

Review №101

2024-02-17 00:13:50

One of the best salesperson I ever worked with her authenticity is inspiring. Fatma is such a beautiful soul, and professional highly appreciated her.

Review №102

2024-04-27 02:34:13

Heyam was so much help and so kind attending us. She took her time to show us around and give great advise as well.

Review №103

2024-05-11 01:59:58

Jacob Gallo was amazing great personality. He understands us and he did the best job 100/100 😄

Review №104

2024-02-20 01:45:24

As soon as we walked in the store we were recieved by Qazi, he truly met our expectations! He provided great customer service! Very kind and patient, we were very happy with our purchase! Thank you Qazi 😊

Review №105

2024-05-28 21:20:12

Fatima fantastic sales lady nice attitude, kind, she knows everything she help us with patience and very humble and kindness in her personality 😊

Review №106

2024-06-18 17:32:33

Great prices and quality. I was able to get an accent chair too! Helpful, friendly staff.

Review №107

2024-04-25 19:13:37

Hugo P. Offered great customer service and was very thorough answering every question we had. Best experience weve had at Ashleys so far.

Review №108

2024-03-29 03:40:11

I’m impressed with the great customer service. Taylor is an amicable and wonderful salesperson and manager. She is definitely a great asset for Ashley. Thank you 🙏

Review №109

2024-04-25 04:45:44

Angeles is absolutely the best, only person I will ever come to till I die !! The most best deals only come from Angeles !!!! You will not regret, I would give 10 stars if I could!!! Thanks again :)

Review №110

2024-06-02 22:46:30

Fatima was attentive, very personable and efficient. It was a pleasure to deal with her. She is a valued asset to Ashley.

Review №111

2024-04-18 02:12:37

We are repeat customers! The customer service is amazing. Leah and Jacob made our furnishing experience so much easier.

Review №112

2024-01-13 19:55:56

Don’t waste your time and or money buying from this store and location. Be aware that if the company messes up they won’t take accountability and won’t try to make you feel better about THEIR MISTAKE. My husband and I bought a bed frame from this specific location early December of 2023. The first delivery of the headboard was damaged (no biggie just send me a new one) second delivery also damaged (no biggie again just send me a new one ) third delivery damaged again ( id like a VIP DELIVERY) meaning it would be inspected before delivery to save everyone’s time so I thought but wasn’t VIP as requested and promised by the company. Fourth delivery again headboard was damaged asked to speak to someone from VIP department and said I’d get a call (received no call) instead they scheduled deliveries without giving us a call or time frame and zero updates from VIP department. However what I did get instead was the manager Jacob from this location disregarding my husbands concerns about the 5th delivery attempt and out of all things we expressed to him such as missing work to be available for delivery all he could say is “Welll you could schedule a delivery on a day you don’t have work” so today was the 5th delivery and the headboard still wasn’t delivered VIP. The headboard was still slightly damaged and at this point I’ve given up because there’s no one you can get a hold of that will actually care to make you feel like a valued customer. Save your money buy from Costco because they would never….. also Jacob I know minimum wage means minimum effort but consider stepping down from manager and instead just a sales rep because no one likes a snarky attitude.

Review №113

2024-05-06 00:17:49

Martin, Leah, and Onnalise were all very lovely and took very good care of us. Highly recommend!

Review №114

2023-09-04 01:35:42

Quasi was very knowledgeable, patient and helpful throughout the entire process. Even though we changed our mind several times he was patient and understanding the whole time. He was so kind and even threw in the 5 year protection plan and mattress cover with our daughters bedroom set. Great experience - we will definitely be back!

Review №115

2024-05-25 02:10:29

Ana was amazing!! 🤩 she was patient and not persistent. Great customer service. Highly recommend her.

Review №116

2024-03-17 23:52:06

I was so happy to finally get my sofa and I ending whit a recliner for my husband and my sofa .many options, and a very professional staff, thank you Ana, very sweet lady who helps us a lot.

Review №117

2024-05-19 23:20:39

A big thanks to Hugo for his customer service! He was very attentive and took his time to explain everything to us.

Review №118

2024-01-13 16:26:57

One-stop shopping!! Vahan was extremely helpful, listened to our needs and made some amazing suggestions. I was pleasantly surprised that we found all the furniture we needed(including area rug)

Review №119

2024-02-02 03:48:53

Weve finally found our dream couch! Leah was incredibly helpful and friendly. Thank you for your assistance and patience.☺️

Review №120

2023-12-14 21:41:31

The staff are pleasant and knowledgeable. Taylor went out of her way to find us the dining chairs that would be compatible for our table. We are looking forward to using them

Review №121

2024-06-02 01:39:37

They stole $300, offering a service to build the beds we bought for our new turnoverAnd they have yet to provide those services.

Review №122

2024-01-03 01:32:48

All the staff members are very pleasant and friendly. The greeter offers assistance after greeting you at the door. I worked with Qasi and Taylor who in addition to being professional, patient, and kind. They both provided me with legendary service - showing me different options with explanations. They both are one of the best part of Ashley Northridge.Candace.

Review №123

2024-03-16 02:07:44

Very nice customer service, the class was lovely and exposed us to lots of new scents! Definitely something to try at least once.

Review №124

2024-05-21 20:01:22

Javier from Northridge was very helpful and explained every detail. Great customer service, I will definitely recommend to ask for him.

Review №125

2024-06-03 15:22:30

Decent furniture store. We got jumped on by salesman when we walked in the door, but when we actually needed help and asked someone they just walked away and never came back.

Review №126

2024-04-27 03:58:11

New what I needed and got me situated pretty quickly. Was honest and very friendly, great customer service.

Review №127

2024-04-28 20:49:09

Darius was really kind and accommodating. He helped us a lot in choosing our furnitures.

Review №128

2024-05-22 03:53:36

We came in to get a recliner and Angeles was thr best! Very kind and knowledgeable and made the whole process very smooth

Review №129

2024-03-30 04:14:40

Anna the sales rep was awesome. Was the First to greet us and answered all of our questions. Highly recommend 👌

Review №130

2023-12-02 17:05:28

Went looking for a sectional. Staff was nice enough but wasnt thrilled with their selection or their pricing. Watch tags carefully most sectional were priced for 2 pieces even though most displays have 4+ pieces. I like straight forward clarity on pricing.

Review №131

2024-04-06 02:38:07

Heyam was a delight to work with and got us a great deal on a beautiful new couch. We love Ashely Furniture.

Review №132

2024-03-16 01:04:05

Absolutely FANTASTIC event - hosted by My Fragrance Bar x Ashley! From the creative and yummy agua fresca and snack carts, to the education on various Fragrance Types and Structures… to the diverse array of Accords to sample in creating my own Signature Eau de Parfum Scent (packaged in a classic bottle)… I loved every moment, and look forward to attending future events hosted by both Ashley and My Fragrance Bar! 💖

Review №133

2024-06-29 21:42:41

Great experience with Anna helped us with everything we needed very knowledgeable

Review №134

2024-01-17 02:08:15

I am convinced that Ashley pays people for good reviews. Please pay attention to what seems to be real reviews on here or what you can find on yelp because the 4.3 rating is just not real. Be smart and take your business elsewhere.

Review №135

2024-03-07 02:34:12

I had a great experience here. Jacob was friendly and knowledgeable and was able to help me fine exactly the right bed I needed.

Review №136

2023-08-22 14:55:14

I had a very good experience shopping here. Ali was my sale person,he was so nice and patient. I bought a dining set. His great effort,encouraged me to come back again, however he was off, so Sofia helped me this time . She was also a nice person and very helpful.I am happy with my sale and highly recommend them.

Review №137

2024-06-09 21:53:10

Fatima is an excellent sales person. She is friendly and knowledgable.

Review №138

2024-04-16 22:51:36

The most amazing experience I’ve ever had at a furniture store!! Taylor and Angeles were so helpful and educated. I felt so at home

Review №139

2024-04-02 06:07:58

I was at the Ashley store in NorthridgeThe sale’s person name was Angeles.she was excellent, she showed me the a Tempur- pedic mattress that I was very interested in.

Review №140

2023-08-28 21:13:40

Fatima was great to work with and really went above and beyond to secure our desired mattress and ensure top quality. She also kept us well informed along the way about the delivery and next steps. It was a pleasure working with her and I would highly recommend working with someone who is professional went it come to the mattress purchase thank you Fatima

Review №141

2024-01-26 22:12:30

Wonderful customer service! Hayman answered all of my and my grandmothers questions with patience and knowledge. Will definitely be coming back here.

Review №142

2024-05-01 00:03:50

Javier did a really good Job he was so nice and gentleman thank you for your service!!!!

Review №143

2024-06-30 22:23:53

Furniture are really nice and they have a good lay away program.

Review №144

2024-01-21 22:28:44

Qazi great sales men. Answered all our questions we had when buying and was very helpful when we made our purchase. 10/10 recommend.

Review №145

2023-09-02 22:50:39

I recently had a distasteful encounter with a sales representative named Fatima at Ashleys Furniture. My visit was marred by her unhelpful attitude, which seemed to be fueled by prejudice. She appeared disinterested in assisting us and gave off the impression that we didnt belong there.However, I must commend the exceptional customer service team. They stepped in and tried to help, only to discover that what we needed assistance with was the responsibility of the sales reps, Fatima. Despite this limitation, they went above and beyond to make things right and were incredibly helpful - unlike Fatima.What disappointed me the most was when Fatima was called back to assist us by the customer service team. She outright lied about not serving us at the front and about being busy, even though it was clear she wasnt attending to any other customers at the time. This dishonesty only added to the distaste of our visit.While I appreciate the efforts of the customer service team, my overall experience at Ashleys Furniture was severely tarnished by Fatimas behavior. Its disheartening to encounter such unprofessionalism and prejudice from a sales representative in a place that should prioritize customer satisfaction.

Review №146

2024-05-26 00:26:43

Fatima is very helpful to us. The transaction was smooth and fast.

Review №147

2024-03-14 01:17:55

Fatima she was amazing. She was trying really hard to make me happy. She was very helpful

Review №148

2024-02-29 16:11:27

Great customer service really have the customers interested Fatima sales professionals helped my wife out. Great product 👌 👏 👍 🙌 😀.

Review №149

2023-09-03 03:16:43

OMG, let me tell you about this incredible furniture sales employee I encountered! She were like a furniture wizard 🧙‍♂️! Not only did she have an amazing eye for design, but she also took the time to understand my style and needs. Her name was Fatima and she guided me through the store, showing me different options and explaining the features and benefits of each piece. Her knowledge was seriously impressive!And get this, she even helped me visualize how the furniture would look in my space by suggesting different arrangements. It was like having my own personal interior designer! 🏠💫 But what really stood out was their exceptional customer service. She were patient, attentive, and genuinely cared about helping me find the perfect furniture. She answered all my questions, offered valuable advice, and never made me feel rushed. It was such a refreshing experience!Thanks to Fatima’s expertise and guidance, I ended up with the most stylish and functional furniture that exceeded my expectations. I cant recommend this sales employee enough!If youre looking for someone who will go the extra mile to make your furniture shopping experience unforgettable, definitely seek Fatima out. She’s a true gem at Northridge Ashley! 🌟🛋️

Review №150

2024-03-09 23:22:36

Go see Jacob for whatever you need he’s is the absolute best and gave us the best deals on the furniture we were looking for.

Review №151

2024-03-10 23:36:32

Ana is absolutely the best! Gave multiple options for my new home! Definitely coming back!

Review №152

2024-03-30 00:41:53

Loved Ana she was a sweetheart and helped us find the best recliner for our budget

Review №153

2024-02-28 02:22:32

Ana is so great! We found our bedroom set! She is so patient and kind💕

Review №154

2024-06-16 04:44:33

Friendly customer service, great prices for quality furniture!

Review №155

2024-04-09 18:26:31

I’ve been coming to this Ashley’s for years and I have never been disappointed good service Teresa and Jazmine provided me with everything I looked for ..Very good store 👍🏼

Review №156

2024-03-01 05:08:23

Great customer service! Store manager was awesome! Very friendly and respectful.

Review №157

2024-03-16 02:07:45

Well organized event! Everything started on time and the staff was so enthusiastic and kind! The event was so fun!

Review №158

2024-03-03 02:15:27

We are very thankful with Marissa. She was very patient and she answered everything we asked and showed us everything we need to buy

Review №159

2024-04-13 00:33:19

Qazi at Ashley Furniture was very through and very helpful I will be returning back to this store if you stop here ask for Qazi thank you

Review №160

2023-12-05 22:05:03

I ordered a beautiful set for my new apartment and once delivered it was damaged or defective; I made a claim immediately within 72 hours of receiving and after speaking with supervisor/ manager I was able to get the exchange I wanted. Thx for your help!

Review №161

2024-03-10 00:50:25

It was a good experience shopping at Ashley.Qazi was very nice & his manager gave me a very good deal. Thank you both very much.

Review №162

2024-03-30 19:36:33

Great service. Fatima is very helpful when my mom and I was looking for furniture

Review №163

2024-02-16 03:44:58

Fatima was helpful and very patient. She made it an easy experience for us.

Review №164

2024-04-15 03:33:36

Fatima is a great sales woman, very helpful and kind. Great customer service 👏🏼 💯

Review №165

2023-07-22 18:23:58

My husband and I purchased furniture at the Northridge store. The next day, we returned to resolve a wrongful order issue that was incorrectly stated on our receipt. The store manager “Taylor “ assisted in resolving our concern. She was very knowledgeable, professional, and very pleasant to work with. She made our issues go away effortlessly.We ended up purchasing additional items. We were so delighted that Taylor resolved the concern and left the store smiling.☺️😊

Review №166

2023-10-08 03:13:46

Sales way too pushy you walk in they say hello which is fine. I tell her I’m just looking. When or if I need help we will let you know. Every time I turn around she is there actually following us. Well when we figured out what we wanted we went to a different salesperson. Can’t stand that! Leave us alone I’ll let you know when we’re ready! She lost a sale! Oh well!

Review №167

2024-01-21 23:39:38

Hesham is a wonderful sales person. The manager, Jacob, is incompetent and rude. Yxtia should not be in customer service.

Review №168

2024-04-04 23:32:25

Hugo is the best!! So patient and so kind. Thank u Hugo for all the help!!! We will definitely come back for more!!!

Review №169

2024-03-06 21:14:08

Thank you Hugo! His the best, he helped us a lot during our purchase.

Review №170

2024-03-10 20:00:20

Jacob was the perfect amount of attentive while still allowing my dad and I to shop without pressure

Review №171

2024-04-07 22:20:24

Qazi was very nice, knowledgeable, and p helpful. Love our new couches ❤️

Review №172

2018-01-09 01:40:02

BEWARE! THEY SHOW SOMETHING BUT SELL SOMETHING ELSE AND DO NOT ACCEPT RETURNS!I visited Ashley and sales person showed me a complete bedroom set describing that all items would be part of the set. We took the picture attached showing the set as its displayed in the store and if you visit Ashley website they also show a picture different from what is actually sold. They include in the bedroom sets a dresser that is not part of the kit, so you have the impression you are doing a good deal but its not the case. After I received missing I identified one of the items was not there and when called their customer service they told me I should have revised the order item by item and should have identified that the item was not part of the set. They also do not accept returns so you end up with a furniture different of what you expected and they will blame you for that. So if you want to buy the set ensure you know what you are really buying to not get frustrated.

Review №173

2022-11-06 01:22:16

First time buyer here at Ashley and I’m super happy with how me and my family was greeted and best of all how Pedro and Saleema took care of us. I highly recommend them for when you are ready to purchase home items.

Review №174

2024-04-29 00:53:36

Angelis was great and helped me thoroughly and was very attentive. Great customer service!

Review №175

2023-08-28 15:42:28

My sales associate, Fatima, was very attentive and quick. I ordered all my bedroom furniture online but forgot the box spring/s. She was very helpful. It was a quick in and out.

Review №176

2024-03-28 02:22:33

Jacob was phenomenal best sales person in there. We love him.

Review №177

2024-05-20 22:01:31

The Best !!!! Thank you So Much Javier!!! Good Service.Ill Definitely Come Back Ashleys of Northridge!

Review №178

2024-02-19 21:31:58

Marissa helped us today. Buy a new bedroom set. She was very efficient helpful and knowledgeable.

Review №179

2024-06-22 20:29:47

Javier was EXTREMYLY helpful, respectful, and professional! This a great start for furnishing our home! The Manager was awesome. Overall this store and team is THE BEST!!

Review №180

2024-03-18 23:16:42

Fatima is a great sales lady. Shes an asset to your company

Review №181

2019-02-09 04:20:15

I love my bedroom set so much I had to go back for my Sons...Dealing with the delivery and customer service is one thing but the sales person there is the only reason I keep coming back. Lizandro is such an excellent sales person and very knowledgeable of his products. I hate to walk in to a store and be bombarded with sales people, but Lizandro is such a patient person. He definitely is not one of those pushy sales people. He is very honest and friendly. Im super excited to receive my Sons new bed. Thank you Lizandro for all your help in finding the right mattress for our needs.

Review №182

2024-02-08 15:26:59

Javier and Taylor were very helpful, I plan on returning to get other pieces from them in the future.

Review №183

2024-06-03 23:27:37

Fatima great service. Im very happy with the customer service

Review №184

2024-04-17 20:21:49

Im starting my journey in furniture shopping and JACOB is very knowledgeable and helpful made it easy in what Im looking for.

Review №185

2024-07-02 02:44:33

Fátima helped me with my couch, she was amazing!!!

Review №186

2024-01-16 09:31:46

Big Warehouse. So clean. So many choices. So many styles. So up to date. So glad we went . Going back to make purchases. Thanks to all the staff.

Review №187

2024-02-27 20:05:00

Found just what we wanted and Ana with a designer background gave us excellent professional advice! A great shopping experience!

Review №188

2023-08-20 01:42:28

My wife and I are in the process of moving and needed new beds and sofa’s. When we walked in, we were greeted by Hugo Paniagua with a friendly “hello”. Hugo was very patient with us as he showed us the different types of mattresses, beds and sofa’s. We were very happy with our experience and would recommend anyone to come shop here.

Review №189

2024-04-06 23:32:17

Fátima was very helpful. She worked with her manager to get what I wanted.

Review №190

2023-09-28 02:26:04

Javier helped my mom and I find the perfect bed for her. He was patient while answering all my pressing questions in regards to details about the mattresses. Very helpful, friendly, and professional. Ask for Javier when you visit Ashley in Northridge

Review №191

2024-05-08 01:21:39

It was amazing doing business with Martin. Hope to visit you people again. Thank you

Review №192

2024-04-02 23:22:12

Fatima was very helpful and honest. Answered all questions and concerns without judgements.

Review №193

2024-04-28 23:07:37

Javier was amazing on helping us find the perfect couch for our home.

Review №194

2023-05-28 21:35:59

Heyam is amazing. She knew exactly what we needed, directed us with her amazing smile to the area where we were able to chose our couch and she made the transaction so smooth. She is the best. Smile on her face all time we go to Ashley’s. Highly recommend going there for any of your furniture needs. If you lucky to get Heyam then you have won the jackpot at that time too.

Review №195

2024-04-27 02:41:08

Qazi is the most fantastic, very kind, quite explanatory salesman ever .

Review №196

2024-05-11 19:59:11

Great service by Teresa. Best ever. Thank you very much for everything.

Review №197

2023-02-28 19:46:20

We have bought many items from Ashleys and have always been very satisfied with their products and customer service. However, in our most recent purchase the items delivered were damaged and dirty. After speaking with customer services and having to follow up because they were not calling back, the replacement items were sent and one of them was damaged worse than the original piece. They did not call to schedule a new delivery date for another replacement. I had to call multiple times before it was scheduled. I am very disappointed with the way this was handled. It was very inconvenient to not have functioning bedroom furniture that I paid a lot of money for.

Review №198

2024-03-10 05:23:32

Anna was very helpful and patient with our purchase! So happy!

Review №199

2023-07-31 23:31:56

I would give negative stars if I could. They scammed me $90 overcharged without my consent. Go somewhere else, customer service is terrible. I’m still waiting for corporate to contact me. New manager hired has 0 experience and doesn’t know what’s going on. Speaks over you. Find another furniture that actually respects and values your business.