Aptos Computer Services in Aptos

Review №1

2024-06-29 00:08:50

Aptos Computer Services is the best!I have used their services for years, originally recommended by a friend and have recommended them to others.I am always treated with courtesy and respect. I have received help with various questions and problems.My aging laptop has had its life extended with a new operating system and they installed a good system to keep it secure.

Review №2

2024-06-25 17:32:03

Ive had repeated good service from Aptos Computer Services. Most recently my Goggle calendar was messed up, rather than going through a relatively expensive tune-up, Jesse suggested I could just use another calendar and save the tune-up. They seem to have the customers welfare at heart, which I really appreciate.I will continue to be a customer as long as I am making mistakes.Peter Carr

Review №3

2024-01-29 22:28:17

I highly recommend Aptos Computer Services! I had physical damage and a virus on my Mac book and these guys fixed it up in a timely manner at a fair price. I especially want to note how kind and communicative James and his crew were! My service started with $125 down for the diagnostic that could then be applied to the repairs. Once diagnosed and quoted, I didnt feel any pressure to proceed and really appreciated their patience with me as I weighed my options. Im ultimately so glad my computer was serviced by them and will be using them again for any future needs. Thank you again, James!

Review №4

2024-04-08 06:58:05

I was worried about malware and called Aptos Computer Services. I called and they were very helpful over the phone and even stayed open a little bit late to get my computer back that same day. They did a tune up in an hour so I didnt have to leave my computer over the weekend. Great customer service! Thank you!

Review №5

2024-03-29 18:50:14

This was my first visit to Aptos Computer, and Im definitely going to use them in the future for all my computer repair/upgrade issues. I brought in a 17 year old HP computer with a non-functional boot drive. I initially brought in only the suspect SSD drive. Eric, the owner, said I needed to bring in the whole computer so I did. Although I have other computers, this drive had engineering programs I installed years ago, and important data created by these programs. I stated that I wanted to retain the Windows 7 OS, as I was not sure all of these programs would run on windows 10. Jesse evaluated the drive, and thought the programs and data could be transferred to a new SSD. He told me what drive I needed, and looked up the SKU at Best Buy where I purchased it. Jesse successfully transferred all the programs and data to a new installation of Windows 7 on the replacement drive. As he was doing this he ran into a number of problems with the rest of the computer including a failing power supply (causing unpredictable, intermittent crashing), a dead CMOS battery, the need to reset the BIOS, a failing fan, and huge amounts of dust. He replaced these failing components, zipped-tied the wiring and generally got the computer in tip-top shape. Prior to bringing it to Aptos Computer, I spent hours trying to get the faulty boot drive working and finally gave up - realizing I couldnt fix it. I read some great reviews on Aptos Computer, and decided to give them a try. I am so glad I did! I feel very fortunate to have discovered them and will recommend them to all my friends. The computer and all of the programs and data are now fully functional. I was given a very fair price and a detailed list of the labor performed and the parts replaced.Following the successful repair of the 17 year old desktop, I brought a 10 year old HP Laptop to Aptos Computer Services. I had been using this laptop for customer visits (Im an engineering consultant) because it has a 17 in. screen. The laptop had become extremely slow, and buggy with misc. error messages etc. Jesse installed a 1 TB SSD (cloned from the original HDD) and upgraded the RAM from 8GB to 16TB. He diagnosed a WiFi problem, performed a tune-up and installed driver updates. The laptop now works better than new, and I am very pleased.

Review №6

2024-01-12 16:02:07

This is the best Computer Service in Santa Cruz. I brought in my computer that had failing batteries and would not start. Jesse and his brother are solid local tech specialist offering expertise and service in a direct and professional way. No lines or waiting - perfect shop.

Review №7

2024-03-26 16:32:50

I walked in with my distraught little sister who had just broken her phone. Jesse, the manager of the business, kindly informed us he didnt repair phones, however, instead of just turning us away or referring us, as at that point we just wanted to buy a new phone knowing ours wouldnt be fixing, Jesse went the extra mile and sat down with her to help her pick out another phone. He lead us down the Samsung certified refurbished route and helped us pick out a phone on Walmarts website, of all places. She was very happy with the phone. The best part? The time and advice didnt cost a dime.We came back shortly after and hired Jesse to build a computer for my sister, who wanted a computer that was all white. We had him pick out all the parts and build the machine. He even helped us pick out a color matching Razer keyboard and mouse, and even white speakers. The machine is perfect and we are glad we paid more for a custom build my sister wanted instead of buying a Dell or HP.

Review №8

2024-03-27 01:36:40

TLDR: PC assembly. Quoted $300, asked for $500 at pickup. Extra maintenance I wasn’t consulted on before proceeding. Ended up settling at $375, still way too steep. My extra fans weren’t installed, my WiFi card not installed, and plastic wrap still on the inside of the tempered glass when I went to install the components myself._______________________________________I didn’t want to take the time to build my new PC by myself. Work takes up a bunch of time and it was worth the man hours to just pay to have it done.I was quoted $300 for a PC build in which 50% of parts were to be removed from my old PC, and 50% new components. I thought the price was kinda high as is, but they’ve done work for me before and I was happy w the service in the past.I go to pick up my computer and the owners son quotes me $500 and says they found an issue w my m.2, but they were able to resolve it. He said there was additional work that had to be done and quoted 4 total man hours for $500. Told him I was told $300 or less depending on water cooling and he told me he “wouldn’t be able to honor that, can you do $375?”Experience was heading south at this point, but whatever, we’ll deal with it.I checked inside the case and noticed my fans from my old PC weren’t migrated and installed. I just had one new cooling fan that came with the case. I asked him “If this were your PC, would you recommend putting more fans in it?”He responded “yea, I probably would.”So I said “then why aren’t my old fans installed in here?” He backpedaled and said should be fine as is… I’m not the type of guy to give people a hard time if I can help it and I just kinda wanted to leave so I paid $375 and left.Once I got home and turned the PC on, I realize my WiFi card wasn’t even installed so I can’t even connect to the internet (can’t run Ethernet to my room in my living situation). I specifically told the owner when I dropped it off “the ROG STRIX B550-A doesn’t come WiFi equipped, so I need the WiFi card installed.”I even offered to buy a new one off them but he assured me “if you have any WiFi card from the last 5 years or so you’re fine.”Again.. owner seems like a solid dude. I have had good service provided by him every time I’ve gone. This review is about this experience and the service provided by his son and soon to be owner.I paid $375 to avoid the hassle and I just spent an hour installing my other fans and WiFi card myself (plastic wrap was still on the inside of tempered glass).Owner told me his son is taking over soon so I guess they lost my future business. I’m just kinda bummed about the whole experience. It was such a half hearted effort out of his son. I’ll just handle computer maintenance myself going forward.____________________________________________In response to Jessie’s reply below:I also told your father about the Bios update needed for the CPU when I dropped it off and he said “there’s always updates for those when they’re new out of the box and we update every BIOS to the latest version with every install.”I prepped him with everything I wanted. Briefed him on BIOS, WiFi card, component transfer, everything. Ask him about it. He’ll tell you I did. He’ll probably even take some level of responsibility for the lack of communication.And giving an estimate of $300 after I explained everything I needed in detail then asking $500 and thinking that’s going above and beyond for the client is a wild take.

Review №9

2024-01-11 17:30:08

I always leave thankful and satisfied. They have done numerous repairs for me over the years. On my most recent visit, I had a corrupted SD card with a couple hundred extremely meaningful photos and videos on it. They were able to retrieve all the files and put them on a USB stick, (that they provided) and they did all of this free of charge! I cant recommend highly enough.

Review №10

2023-12-13 18:33:10

If you have any issues with your computer or iPhone, these guys are great. Will give you any information you need for your product And make any necessary repairs to get you back on the road for reasonable and they go the extra mile plus for there customers. Jessie truly Goes the extra mile very happy with their service, Alex, Aptos, California