Aptive Environmental in Yorba Linda
Categories
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Pest control service
Location on the map
Yorba Linda, Orange County, California, US
Phone: +1 951-400-0174
Site: https://goaptive.com/locations/y...
Edit info
Site: https://goaptive.com/locations/y...
Opening hours
- Monday:5 AM–7 PM
- Tuesday:5 AM–7 PM
- Wednesday:5 AM–7 PM
- Thursday:5 AM–7 PM
- Friday:5 AM–7 PM
- Saturday:6 AM–4 PM
- Sunday:Closed
Total reviews rating 4.8
199 Reviews for Aptive Environmental 2024:
Review №1
2024-06-21 21:04:37Notice how all their reviews are mostly one star or 5. all the 5s are fake. they must be. this company is super shady. I called to cancel, they said okay. I got a service a couple days later, they charged me. I called again and they said they saw that I canceled and theyd give me a refund. I checked a few days later and they actually charged me another $199. I emailed and they said the account isnt closed until the termination fee is paid so they cant refund the last service. total bull
Review №2
2023-10-30 20:57:43Joey was amazing. Not only did he come early, do a very thorough job, and check out the area, he was also able to help me with my 90 lb tortoise that snuck out of the backyard ... Over and above... Aptive is great.
Review №3
2024-06-29 18:49:57The techs who come to your home are very nice and professional but the rest of the company is a nightmare to deal with. All phone numbers lead to an overseas call center and you can’t get anyone to call you back. My ants have never gone away, despite months of multiple treatments, inside and out. I can’t cancel my contract, can’t get anyone to call me back, can’t get rid of the bugs… this company is awful.
Review №4
2024-01-31 17:24:08Always professional and ask about any new areas of concern. On time with a pre notification is also a plus.
Review №5
2023-08-23 19:17:17The Aptive agent today was excellent and very knowledgeable. He explained what he was doing, the product used to treat my home, and how long to keep my kids and pets off the treated areas.
Review №6
2023-06-18 17:09:49Not really pleased with the first visit. Tech was very nice and explained everything he was going to do. He got done and left, I went out to look at what he had done and noticed a great deal of cobwebs still around the house and that was one of the things he had stated he was gonna remove before he got started.
Review №7
2024-02-13 23:06:11Mitch was very nice, informative and helpful. He covered all the necessary spots for spraying and was very gracious when I mentioned some complaints I had about scheduling. ( I’m rarely scheduled on the Fridays I’ve requested.) Mitch also got a quick answer for me from his corporate office . It was a pleasure to interact with him. Definitely he’s good at customer service !Thanks, Mitch!
Review №8
2024-06-21 20:53:16SUCH A SLIMY COMPANY. DOOR TO DOOR SALESMAN GOT ME TO SIGN UP UNDER CIRCUMSTANCES HE EXPLAINED AND I AGREED TO. THE CONTRACT WAS COMPLETELY DIFFERENT THAN WHAT WE AGREED. BAD ON ME FOR NOT READING THE MULTIPAGES OF FINE PRINT. I CALLED TO CANCEL AND ONE POINT- THEY SAID FINE. A TECH CAME A DAY OR TWO LATER AND SPRAYED MY HOUSE. I CALLED AGAIN AND THEY SAID, I SEE YOU CANCELED SO WELL REFUND THE LAST SERVICE. THE DID NOT. THEY CHARGED ME ANOTHER $200!! IVE BEEN TRYING TO GET A REFUND BUT NOW THEY SAY MY ACCOUNT WAS ONLY CLOSED WHEN THE $200 WAS PAID SO THE PRIOR SERVICE IS NOT REFUNDABLE. NO ONE ON THE PHONE TOLD ME THAT. SUPER SHADY COMPANY. THEY NOW REFUSE TO GIVE ME ANY REFUND.
Review №9
2024-02-10 00:34:13Brandon was great again. He was so professional, knowledgeable & friendly. The perfect balance. Made me feel confident he’d do a great job, and he did! Please can he do all my service calls
Review №10
2024-01-26 22:27:27We have used active for the last few years, and they have been amazing. They share pictures of their work, and it keeps the spiders and ants out of the house. They are always on time and very professional. Highly recommend them for anyone.