Presentation on Map Reviews Nearby

Apria Healthcare in El Segundo

3.3 (159) 610 S Douglas St, El Segundo, CA 90245, United States

Categories

Home health care service
Medical supply store
Oxygen equipment supplier

Location on the map

El Segundo, Los Angeles County, California, US

Phone: +1 310-297-6986
Site: http://apria.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.3

159 Reviews for Apria Healthcare 2024:

Review №1

2024-04-25 15:30:54

Received my equipment in a damaged box. Package was not handled as fragile, equipment was just put in the box without any bubble wrap. Package was not pack properly.This equipment was calibrated for me by my Dr. Because of the way it was ship, I dont know if it will benefit my needs. I have contacted my DR and this company.Speaking to your representative, who was very pleasant and understanding. I offered to send pictures of how I received my equipment and was told there is no way to send theses pictures to your company. I am still waiting for answers.

Review №2

2024-04-12 00:22:29

Had an appointment for pickup at 5. Arrived 10 minutes early and was told it would take fifteen minutes or less. Waited until 5:15 and called again. Guy answered and said oh...your waiting...let me see. I will have it out soon. At 5:20 the box came out. Looks like they left you high and dry out here. Its a good thing you called. Really?

Review №3

2024-06-15 15:02:10

Apria’ service was very good as far as prompt delivery and friendly phone customer service. My health insurance paid for a Drive Power Neb Ultra Compressor Nebulizer. I was still sent a required form that asked for my guarantee of payment. This was very confusing since my healthcare company approved the payment in full. My only other critique is that the instruction manual for the compressor nebulizer lacked a much needed diagram picturing and labeling the included individual parts. Where the circular white foam filters went took a while to determine what they were for and where they should be installed.

Review №4

2024-03-26 22:44:10

New to Apria. Kaiser member. Just got a new CPAP machine through Apria which arrived with the wrong tubing. I called Apria 3 times to get it corrected. Was hung up on twice, after being on hold both times. Got through the third time to a representative who insisted I had the correct tubing. (I have been using CPAP machines for 15+ years and know the parts to my machine)I finally got it through to her that I needed the grey heated tubing and not the white, non-heated tubing. She said she would mail it. 10 minutes later she calls back and says she can’t ship it because I need a new prescription for the correct tubing. At this point I politely told her that the situation was out of hand, and not my fault.I terminated the call and contacted Kaiser, who told me I did not need a prescription for them to fix the error and they would take care of it. I am not looking forward to dealing with Apria in the future if this is their level of customer service.

Review №5

2024-03-08 16:26:35

I was able to rent a transporter chair and was also able to have it picked up. When I scheduled a pickup, the operator did not tell me that I needed to be there for a signature, even though that turned out to be the case. I wish they would have told me ahead of time.

Review №6

2024-04-12 23:46:12

Absolutely TRASH customer service! I paid and confirmed my order and information with an official sales representative when they called my phone this morning. They said i can go pick up my CPAP device TODAY. Later I called the actual location in el segundo to confirm if I can pick up my order and the first lady that picked up said wait for a call and someone will call you and she took my phone number. I waited for a few hours and called back close to closing and another girl picks up the phone saying no they ment theyll call you if they need to verify information and I told her no, the first girl I talked to earlier took my number down and told me to wait for a call then the the 2nd girl says okay and she disconnects the phone. I had to call back once again for a 3rd time and then a guy answers and puts me on hold multiple times and finally says inventory isnt done yet try again Monday. I was sooo pissed off. Apria is very unprofessional and disorganized. Thank God I didnt drive there expecting to get my device today with traffic going on. Im a first time customer and this experience put a bad taste in my mouth. Ill never buy from this company again.

Review №7

2024-04-02 17:02:37

The 1st rep did not correct an old address so when i tried yo log in to sign RSS i could not as my info, which i provided ws not correct. I had to then call (mean while my equipment was delayed and i have not received it yet) and the cs rep was RUDE. I have never spoke with any agent more condescending and blatantly rude before. If i have a choice i will never use this company again. I only hope there are no issues with my equipment

Review №8

2024-03-27 21:07:27

I had the most wonderful experience at APRIA in El Segundo. Thanks to the professional, and hardworking customer service I have ever been treated with. Clarice Ligon-Johnson is as professional as they come. Not only is she a people person, but knows her craft. She explained everything to me with ease. I wish I would’ve met her a month ago, because that’s how long I been trying to order a cpap machine. Clarice didn’t beat around the bush, she put it in her hands to find out why this was taking so long. So here I am 2 days later I finally got my cpap machine. Thank you for your hard work, and caring about the customers. I appreciate you work so much Clarice.

Review №9

2024-06-23 04:39:20

I did not receive my device, somehow it was sent to the wrong address although I gave direction with instructions on how to enter my community.

Review №10

2024-02-21 00:45:30

My delivery instructions were to call me a half hour before delivery so I could meet the delivery. The porch is exposed to the street and porch pirates are around.We came home later and the delivery was on the porch, with no phone call.They said the delivery was signed for, which was impossible.Apria has competitors that might not do business this way.

Review №11

2024-06-19 14:53:08

I was very happy if everyone at Apria. They were courteous and very helpful, and all my questions were answered.

Review №12

2024-02-11 02:06:14

Picked up a walker the same day the physical therapist put in the order for me. I went to Apria’s facility, parked in the lot, a young man brought out the walker and placed in our car.So simple and quick. I was able to begin my walking that I was prescribed immediately. Thank you, Apria for the wuick service!

Review №13

2024-06-01 13:56:42

Workers are very nice and helpful and encouragingth they video called me to see if I had the equipment set up right, and how to use it, I had anxiety about using my CPAP and they comforted me on that too .

Review №14

2024-01-09 17:32:03

Apria called right after my Dr appt to arrange getting me the equipment I needed. There were many phone calls that needed to be made, that had nothing to do with Apria. Apria picked up every call, never put me on extensive hold periods & as soon as they were able, got the equipment delivered. This office was great about staying in touch and professional every step of the way. They were the best part of a not so enviable situation. Bravo & thank you!

Review №15

2024-03-01 22:10:43

Switching from the full face mask to the smaller nasal device made the CPAP experience a lot more bearable. Now that I’m used to having the equipment, I can wear it all night and still get sufficient sleep, albeit with dreams vivid enough to submit to a Hollywood scriptwriter!!

Review №16

2024-03-12 18:27:11

They were fine, however, since i had appointment time and date, it still took 15 minutes to get my walker. Seems that it shouldnt take that long if you have an appointment time and date.

Review №17

2024-06-05 23:45:26

They left the walker on the front porch. Thankfully my daughter found it when she got home from picking up my grandson from school. Glad it wasnt stolen before she found it.

Review №18

2024-02-02 19:42:00

Apria was most helpful in assisting me with a wheelchair, the rep was courteous and served us in the parking lot, didnt even need to alight the car which i found extremely helpful as a service i rate Apria as A1.

Review №19

2024-04-05 14:16:06

Item received as expected. Had everything in place to start using it. Great experience.

Review №20

2023-09-01 22:56:57

Absolutely horrible company. There is no communication between their different departments, the doctors offices, the medical insurance company and their associates. They will lie to you, mislead you, give you the run around, give you false information and take no accountability when you call them out on it. The delivery people are horrible, they will lie and say they came to your home, called and knocked on your door and left because you did not answer. It has taken them 3.5 weeks to finally deliver a damaged wheel chair to us. And now they are saying we have to wait a for a replacement because they have none and the wheelchair is on back order. Save yourself the headache, go to another company that cares and actually has some dignity to be honest, helpful, transparent and actually cares and wants to help the patient.

Review №21

2023-12-18 20:24:17

Angel H. took the time to understand my problem and helped me navigate through the various Apria departments to solve my problem. I reached him after multiple calls to Apria and being transferred then put on hold limbo by other Apria staffers.

Review №22

2023-07-24 17:52:51

Customer service is consistently ABYSMAL. Have never experienced so many representatives that openly express that they could care less about their job or you. It has been 3 months and they have still not shipped our item that my doctor requested. We have been hung up on consistently, every single time, when calling (and placed on hold for more than 20 minuets.

Review №23

2024-01-19 19:01:13

Working with me on the phone to get me started using a CPAP was helpful in an area I have no experience. Was grateful for their help.

Review №24

2023-04-23 18:51:05

Apria has consistent just showed or left recorded messages they were picking up my bed. Brandi spoke to my doctors office and my doctor sent them all requested information. Then they just showed without scheduling anything and were turned away. I called them and was told everything was sent and were referring to manager. And now a week later another recording saying coming to get my bed. No w if this should even be happening because my bed is permanent and my referral is good until October 2023 and its only April. The way they conduct business is shady and disgraceful

Review №25

2022-11-29 17:37:58

I had to call numbers on my contract to get some answers to questions. The numbers they gave me were for Kaiser patients. Finally was able to get someone knowledgeable about Scan health plan. I was still not able to get the appropriate answers regarding the mask.I have used a specific mask for approximately 5 years. I was frustrate and decided to try the mask you sent me. Not working for me. Today I will try again to order the mask I like.The nasal pillow mask!Not happy with the way you sent the contract with no explanation. Renting for 15 months the machine paid for that fact was not in contract!The availability of people to answer questions is another area you need to work on.Letting people know the rules would be good. Such as: how often can I order masks and tubing and get assistance with the cost from the insurance (Scan Health Plan).I just received my machine and discovered it was not the one on the contract with a letter that pretty much hinted to fact that this what I am getting like it or not.

Review №26

2023-11-04 20:04:45

My doctor order my machine on 10-19-2023 at this moment 11-04-2023 I didn’t receive yet the mask not good service I called said is on the way will take a month to come in to my house. Not satisfied with your service.

Review №27

2023-07-05 16:59:22

Transport wheelchair was delivered quickly. However, it was left on the walkway to my house not even boxed. It could easily have been wheeled away by a thief without any effort. At least if it could have been left on my porch after knocking at the door, I would have been aware of the delivery.

Review №28

2024-02-22 01:49:49

I should off have this system long time ago. But it’s never too late.A life change for me and my wife🤣🤣

Review №29

2023-08-25 17:29:22

Knowing nothing, I started with the nasal pillow mask, but soon moved to a full-face mask. For some reason, i was more comfortable and able to keep the mask on and receive treatment throughout the night. Very satisfied! Great product. A+

Review №30

2023-09-27 17:36:28

Apria coordinated with both of my insurance and delivered multiple devices in a timely manner. However, after multiple customer service calls, they were still not able to include the exact type of toilet extender (with arms) that my Dr ordered.

Review №31

2022-02-23 19:44:17

First, this company has serious communication problems. One hand doesn’t know what the other is doing. I have no choice but to deal with them because I have Kaiser. They don’t answer the phone!!! I had problems last year with delivery. They don’t deliver in time. They give you a time and don’t show up. Or, they charge your time and don’t bother to tell you that it’s been changed. Then, pick up was amess too. This time someone came to pick it up a day early do I called the El Segundo office to let them know it had been picked up and they still sent another person the next day! Plus, they charged me for a. extra month. It took 6 phone calls ti fix it.This is the second time I am forced to use them. Yesterday, they told me that they would be here at 10 am. I waited on hold for 30 minutes just for someone to say it’s now scheduled for 4-8:15 pm. I canceled all my pre-op appointments for this delivery. I called the El Segundo office directly and the girl said they’re not supposed to give me a time & they’re supposed to call me on the day and give me a time. It’s 11:30 am and no call so I called again No one answered at dispatch so the gal said she’ll have to take a message. my whole day is shot to hell. I am now getting in my car ti pick it up myself. It is 12 minutes away and I’ve spent over 90 minutes on the phone. This is by far the worst business that I’ve ever dealt with (and I taught business)!!This will be my second grievance to Kaiser about this company. Guess they don’t care either because nothing has changed. Guess I can write off the mileage as a medical expense. When you are already stressed because a surgery, you shouldn’t have to go through all of this to get equipment delivered. Absolutely ridiculous!! Just look at the other reviews!

Review №32

2024-06-13 19:49:57

Service level is highEasy to get through to customer support

Review №33

2022-06-06 23:30:56

Not good! Zero stars.I wish I had read all the bad reviews before I ordered!! They are terrible. They sent me supplies I did not order and then threatened to send the account for collection and ruin my credit score. I spent an hour on the phone with 2 people who could barely speak English. But I was not about to give up which is what they want you to do. I still am not sure if this has been resolved!! I dont know how this company stays in business. They charge Medicare ridiculous amounts of money. The head gear I purchase from Amazon is far superior and 1/4 of the price

Review №34

2022-11-25 16:49:22

Not a great experience ordering the equipment. I had to pay out of pocket which was fine but they couldnt process the order until I had to get the prescription from the doctors office and then I had to fax it to them. Wont take emails or scans. Its like they didnt want my money. They need to modernize and try harder to make it easier for customers to buy their products. I guess they have no incentive to improve but they did ask for this review.

Review №35

2023-05-02 16:29:08

Excellent follow up and after care. Im very impressed with the way they track progress and provide sleep therapists. They are very attentive to helping get familiar with the machine and its most productive use.

Review №36

2023-08-23 20:25:34

Avoid this company!!! The worst management, shipping, and customer service you will ever encounter. We waited on hold for almost an hour, only to be hung up on. The people are truly clueless and careless. It has been months and we still have not received our shipment.

Review №37

2024-01-05 20:20:22

Apria consultants are knowledgeable and helpful. I really appreciated their kindness and willingness to help when I was having trouble with my equipment.

Review №38

2023-10-03 18:51:36

Service was excellent and delivery of medical equipment was efficient. Delivery person was kind and answered all my questions and waited to make sure the equipment fit in my small bathroom- much appreciated.

Review №39

2022-08-12 19:34:14

Everyone we interacted with at Apria were extremely nice & helpful. Even the delivery guy was amazing. He took the time out to make sure the bed was in the right place, set up was fast and was very helpful with instructions on how to use the bed/remote.

Review №40

2022-08-12 03:22:56

I received a call from a representative within a week of my doctors referral. The representative was abrupt and rushed me through the process, sending the same email with same paperwork multiple times to my email. Is been weeks and I finally got an email stating that I “should expect substantial delays “ in the equipment being shipped due to world wide shortages.Unprofessional staff and unable to keep their end of contacts. Very frustrated with Kaiser and their vendors.

Review №41

2022-07-27 17:00:02

The staff was super nice and helpful! However, I found myself having to follow up with them all the time. I dropped off the prescription for my Moms walker which she needed asap. After one week of not hearing from them, I called only to find out the insurance company needed more info from her doctor. I asked, when was someone going to let me know this? Long story longer...I contacted her Dr and the info was sent over. Again several days passed by, no contact. I called back and they said, oh yes, she was approved and we have her walker available. Again, asked when was someone going to call me and let me know this. No real response. I went the next day to pick up the walker. Called and told them I as at the location and they said the walker would be out momentarily. I waited approximately 15 mins and recd another call that said they dont have her walker (a Junior walker). They could give us a standard one and then replace it later (which was no problem). Then the technician came to the car and said he had to assemble it. What? I was told it was ready to be picked up. In my book, that means its assembled already. Anywho....after a few more minutes, he came out with the walker I ordered. He said he found a Junior walker box after all. All in all, it just seems there needs to be more communication. Especially since when were ordering DME, its needed quickly.

Review №42

2024-06-17 18:46:43

I am very happy to all of the representative of apria healthcare

Review №43

2020-12-01 03:28:26

I am beyond upset and disgusted by the behavior of this agency. My 75 year old grandfather was supposed to be released home after two months of being hospitalized. He was not mobile at all, so we were relying on this agency to deliver all the necessary equipment to have him home. We were given a 3 hour window 12:30 - 3:30pm. Arranged transportation for my grandfather. I took the entire day off work to wait for the equipment to arrive. At 4pm I had to call to ask what was going on. I was told the time was now being pushed back to 6:30pm. Then at 7pm I had to call once again to get an update because once again the delivery was late. Was there told it would be delivered at 11pm when my grandfather was supposed to be getting transported at 830pm. The customer service representatives did nothing but explain that other patients were more pressing and important than my grandfather. Thank god I was in constant communication with the transportation company, because if not my grandfather would have been forced to sit in a wheel chair in pain for hours on end waiting for this agency to delivere their promised equipment. Had I been told that this agency needed an ENTIRE 24 hour window to deliver what they promised I would have planned accordingly. But to be repeatedly told that the time frame was to be pushed back and having to take an entire day off work this is one of the most terrible services I have ever received. I do NOT recommend this to anyone who is concerned for their elderly family members. Instead of being compassionate or concerned I was simply disregarded and told to wait all day long.

Review №44

2022-11-27 00:14:02

Hi I am speaking on behave of my Mother Noda she was recently released from the hospital and she needed a wheel chair to get around, and through Kaiser we were able to rent a wheel chair for her convenience from Apria Healthcare. and the help the receptionist offered us was helpful and courteous, and patience on Thanksgiving holiday, I want to thank them so very much for getting my order completed for my mother, now we can take her where she wants to go without being to tired Apria your receptionist are awesome. Thank you very much for your employees MR, Allen.

Review №45

2024-01-10 18:26:22

The worst customer service Ive ever experienced. They are unprofessional, dismissive, and rude.

Review №46

2022-08-16 21:07:33

My doctor ordered me a standard heavy-duty Cain over a few weeks ago, they sent me a quad Cain, so I called to have the right Cain sent. They sent me a shower chair, so I called again, and each call takes a moment to connect, so I had my account updated all this, so I could have all this filled. So they set a drop-off of the right Cain and pick up the wrong one, so they came and picked up the chair and didnt bring the Cain, so I called again, and that person said she would find out whats going on, she never called me back, so again I call, and this other person said she would send out the Cain, and she did, but it was a basic Cain, so I called again, so they could pick up the wrong Cain and bring the right one. Well it never happened, so Im here with the Cain they sent, still waiting for the right Cain, and I made sure my doctor reordered it all over again. No call text or email 12632228KP

Review №47

2022-06-11 05:22:42

Apria is great! My mother was abruptly discharged from a rehab center after being hit by a car while she was crossing the street. I called a few agencies I randomly found because I had no idea how to find and hire a caregiver - and none could help with my urgent and immediate need for a nurse to help my mother at home.Apria was able to find someone to come over ASAP and help. Over time the caregivers got better and better and my mother became more comfortable having someone help her with basic needs at home. Apria really came through for me and we used them for much longer than we expected because the caregivers were so great.The people who handle the scheduling and juggling and logistics of getting caregivers where they need to be on time do an amazing job! Extremely responsive, detailed, organized! I am grateful for their help!

Review №48

2024-02-07 01:42:02

Great machine which helps to raise up oxygen level in blood during resting

Review №49

2021-06-24 17:17:21

Huge disappointment! Stay away! They ordering process is so 1990s with fax and all other things! I was trying to get breast pump for my wife but they refused to start process without faxing prescriptions and patient information from doc office even though i had all needed documents in my hands! I will reach out to my insurance company who recommended them to remove them from the recommended list ! I ended renting the pump in other place within 1 hour! This business need to upgrade their process or to shut down and let other people run

Review №50

2023-08-22 13:55:12

I had a great experience with your Apria team member. He explained when my PAP marching would arrive and how and when to receive follow-up care from my doctor.

Review №51

2022-11-02 16:26:56

I received the email asking me to verify my order after spending about 45 minutes on the phone to place the order...when i tried to verify, it would not accept my address because I had moved to Santa Monica in August but had changed my address with Kaiser AND given the phone rep my address when I PLACED the order...after a flood of email requests to verify, I was forced to call customer support and spent about an hour on hold on a weekend and finally discovered and fixed the problem and was verified....ONLY TO RECEIVE MORE EMAILS FROM APRIA SCOLDING ME THAT I NEED TO STILL VERIFY!! There is no way to respond to the annoying messages and Im NOT going to call again to waste another hour of my time calling. PLEASE stop the annoying reminders to verify because I received my equipment yesterday..somehow the message is still coming from my old address which is 20619 Oakglen lane, Winnetka, Ca 91306...my NEW address is 2307 32nd St. Unit 3, Santa Monica, Ca 90405.. Tom

Review №52

2022-11-01 23:51:26

It took three months to receive my device due to back and forth with my healthcare provider and Apria. I was getting two different versions of why I hadn’t received it. Both sides blaming the other. I took the matter in my own hands and found out the request was being sent via fax to the L.A. branch of Apria instead of West L.A. I sent the required fax three times before that was figured out. I was initially told by my provider that Apria’s fax machine wasn’t working. Bad customer service on both sides. Who uses fax machines anymore?

Review №53

2022-09-27 16:36:55

My name is not Yasuko, even though you addressed me by that name. Your employees gave us completely incorrect information - the size of the bed, offering to bring linens (and then not bringing any), and the time of arrival of the bed. The person bringing the bed was professional to work with, but your telephone people need some training.

Review №54

2022-07-20 23:49:19

I went to the Emergency room in Gardena at White Memorial because of my illness when I was released the Physician that was on call changed my oxygen company with out my permission. Im very angry. I was very satisfied with April Healthcare I only had been with them about 6 month. I dont know why these doctors changes peoples order and dont ask me anything and they still patients. I was very satisfied

Review №55

2024-01-05 22:37:08

Great customer service, kept me updated on my order with fast delivery

Review №56

2023-05-19 21:28:02

The ResMed AirSense 11 machine works well but 4 stars is because Im having mask fitting problems. When I get the proper fit or adjust to it, Im sure I will come back and upgrade my rating to 5 stars.

Review №57

2023-06-04 02:45:10

I have few questions regarding the machine. So I called Apria and told me their tech rep will call me anytime with no specific time during Saturday, June 3. It is now Saturday at 1944pm with no response.

Review №58

2023-01-11 20:29:55

I had a fair experience with Apria. I was told by Kaiser I would receive a raised toilet seat & walker. I received a walker & portable toilet. I called an Apria rep and was told Kaiser would have to contact me to initiate return action. I never got raised toilet seat, I purchased it on own. Disappointed by parties.

Review №59

2024-02-17 16:47:32

Very effient and friendly Thank you for making my life something to deal with with my current situation.

Review №60

2021-01-30 03:08:31

I am beyond disappointed in this company. I would not recommend them at all. About time you get the breathing equipment you need you will be dead. When you call customer service all they say is they don’t know what caused the error in the order and the prolonged deliver. DON’T use this company. Use a different one. I’m even disappointed in Kaiser for even this company. 👎 Definitely will be reporting them to Kaiser.

Review №61

2024-06-01 18:01:31

Horrible service, slow responses, delayed deliveries, avoid if you can

Review №62

2019-08-06 17:34:38

This IS a horrible company to deal with. I thought they were local but their customer service is overseas and they are terribly disconnected from their clients. After attempting to ordering something from them, they never sent it and this is after 3 months of phone calls with them.I was able to order this medical device from Amazon fo r$20 and received it next day.About a month later, we received a bill for this medical device I never received. We are spending hours thing to resolve this to clear up billing. Today is 08/06/19, It still has not been resolved.STAY AWAY FROM THIS ORGANIZATION. THERE ARE OTHERS THAT CAN DO BETTER.

Review №63

2022-07-02 12:15:50

Avoid this business. They have the worst customer service and will cause you stress. Ive had several bad experiences with wrong deliveries and even had to change a flight because Apria didnt sent the correct battery for my fathers portable concentrator.

Review №64

2023-06-09 00:00:59

After waiting several weeks to get my walker, due to missing Medical info. needed to complete processing, I received assistance from Brandy and Debora, who were persistent in getting everything processed. I can finally look forward to getting my walker as soon as tomorrow. They went above and beyond

Review №65

2019-01-29 17:03:24

I waited a month & a half to receive the wrong breast pump. I was only trying to make things easier by requesting a brand they short shipped me the first time. Now Im told my prescription didnt specify a brand & theyll exchange the item once a new prescription is sent.Nice bandaid to their errors, I shouldve known.

Review №66

2017-12-26 18:49:41

Absolute worst company I have ever had the misfortune of dealing with --and unfortunately Ive had two different health care providers that _required_ I go through Apria for supplies. They are Keystone Cops-levels of incompetent; a comedy of errors except its not very funny when its critical medical equipment; so, so bad, that it cant just be an accident.Prepare to spend hours on the phone for the simplest of questions; prepare to wait weeks only to get the wrong items; prepare to wait weeks more to get the right items (if you ever do); prepare to return those wrong items, get a receipt for the return, and then still get you need to return our items messages for months. Finding a way to get the attention of someone important there or actually register a complaint is next to impossible; if you do somehow get that done, youll get calls from multiple different people (none of which leave a direct contact number so you can ever get in touch with them again) claiming they will fix the problem, and then they wont actually fix the problem.AVOID AT ALL COSTS.Update 12/9:I ended up switching insurance companies, and thank god, the new one doesnt require that I go through Apria.But just when I thought I was done --- I receive a bill in the mail from them. Not only does it charge me for one of the things they incorrectly sent me; not only does it not show any insurance adjustment (even though the insurance company assured me they sent Apria their approval several times) and incorrectly bills me for the full amount; it actually charges me for *TWO* of them. Thats right, after sending me the wrong item MULTIPLE TIMES, requiring many, many frustrating hours on the phone with them and my insurance company to get it sorted out; they then have the gall to INCORRECTLY CHARGE me for it; TWICE!Based on my prior experiences with them, I now know I can either pay the fraudulent charge (around $300) and *maybe* finally be done with them; or spend hours and hours with them, and with my prior insurance company, to try to not only correct the double billing, but then also correct the fact that they billed me for it instead of my insurance company. Its just enough money to almost be worth it, just to avoid the hassle. Funny that these guys use similar tactics to the nuisance lawsuits filed by patent trolls.I cant imagine how many people theyve done this to, that end up just giving in to Aprias shenanigans and pay them to go away. If youve had similar problems with them, I encourage you to report it to the better business bureau. Maybe if enough of us speak up we can end this fiasco of a company.Update 12/15:I ended up going in person to try to get the bill straightened out. The person at the front desk —once she understood the full scope of what had happened—was very helpful, and assured me the charges would be taken off the account. Fingers crossed this is the end.

Review №67

2021-12-15 18:49:05

If I could rate this office a zero, I would. Please avoid this business at all costs. I am EXTREMELY disapointed, frustrated, and exhausted with this group. It has been 3 months since the inital request for the CPAP was made and the representative states they still do not have the information needed, despite the fact that I have called each month and have personally called my physicians office to have the requested information faxed over. Today, the representative states they still are pending information. When asked to explain how they follow up, the representative explained that they send the request to the doctors office via fax. He admitted they do not attempt to call or email! WOWLooking at the reviews, it appears this is common for the APRIA El Segundo Branch. Apria Leaders should be ashamed.

Review №68

2018-01-25 20:33:02

Made four appointments. Arrived on time, waited an hour and a half then gave up. The second time waited an hour again had to leave for another appointment. The third time waited more than an hour. When seen, the representative didnt address my needs, was rude and said she didnt have time, and said it was time for her to go home. The fourth time, they changed my appointment time and didnt tell me. This is the only vendor Kaiser uses so I have no choice. This timeI sat in their waiting room again for 40 minutes. This time the technician was very helpful. Only took me three years.

Review №69

2019-08-20 07:00:18

You should not be in business when you cant get any order done right or one time. Go with any other vendor. You messed up multiple orders and cancelled deliveries without notifying. Legit worst experience of my life.Edit, to respond to their reply, Im not even going to waste my time filling out some survey or sending an email to a customer service team especially since I know how bad the customer service program is already.

Review №70

2023-04-26 21:14:59

The staff is unfriendly they had be on hold for 45min just to hang up. They do not know what they are doing treat customers like trash. I would never ever order anything from them.

Review №71

2019-08-17 00:46:33

DO NOT deal with this company under any circumstances. They have the most ignorant customer service Ive ever encountered bordering on fraud. I was trying to get an oxygen concentrator through them, for a mountain trip. Their staff assured me repeatedly that I would have it by the deadline on Friday. Then on Friday at 3 pm when I turned up at their office wrecked with anxiety, it turned out they havent even processed the order AND they dont have portable concentrators in stock - they need to be shipped from Kansas. No one in the week I had been communicating with Apria mentioned that tiny detail. By that time it was too late for me to look for other options and, relying on Apria’s false promise, I had already called off an arrangement to get it from Craiglist. Aprias bureaucracy and incompetence ruined my vacation.

Review №72

2023-11-12 22:45:05

Did not recieve all the CPap equipment. Closed on weekends so no way to speak with anyone.

Review №73

2023-12-04 03:51:41

I was contacted quickly and the equipment was delivered the following day.

Review №74

2018-08-20 00:18:17

Don’t make the same mistake I did of trying to get a breast pump from this company. The Medela Pump In Style is the only double pump advertised on their website as of August 2018, which is why I ordered with them. However, the first time they sent me an Evenflo because they said my prescription only said “double electric” and did not specify the make and model.I got a new prescription with the info they wanted, and asked for an exchange, which required me to make a trip out to this branch. Wen I arrived, I found out that they had ordered the Medela hospital-grade pump, which was by rental only. I was also told by the front desk lady that they no longer carry the Medela PIS. This was completely different than what the customer service representative told me on the phone, and of course none of these possibilities were mentioned on the website. I returned the Evenflo I brought for exchange and wanted no more business with this company that cannot get their communications straight. Am now having to contact another company when it’s almost too late..By the way, they billed the insurance company $15x for the Evenflo when Amazon sells the same thing for $6x. I believe the insurance company would be much better off reimbursing me for making my own purchase rather than require me to order from a list of vendors that include unreliable companies like this.

Review №75

2019-03-26 21:34:52

Avoid this company if possible!!! Unfortunately my HMO requires I get my CPAP from them, which I’m convinced is the only way they survive. In a true free market system they would become obsolete. Every single interaction I’ve had with the “customer service” reps has been filled with misinformation, confusion and outright lies. We’re not ordering socks from Amazon people, you (Apria) are screwing with our health and LIVES with how disorganized your company is. Please just disappear. Lastly, don’t bother responding with your canned PR response unless you are prepared to solve real problems. It’s insulting and patronizing.

Review №76

2023-02-17 19:28:29

People are funny they gave me the wrong pump Im half way home n they expect me to go back n return it I have kids I have to pick up from school n take care off of course my kids come 1st so th3 next day the lady calls me and threatens me to start charging me for the pump they gave me if I dont deliver back to them I told her off she made me mad after that a man calls me n tells me if its OK for them to pick up the pump the next day he gave me a time so I cancel my kids parents conference to wait for them to my surprise they never showed up again n decided to call me 7pm to pick up whem we agreed 9am to 12pm so I told them I wasnt home so next day they did same thing n I wasnt home again my brother was there so I ended up calling him to give it to them outside n they finally gave me the right pump

Review №77

2019-01-03 00:38:23

This company screws people over by making them wait long periods of time before delivering oxygen and you can only get oxygen sooner by picking it up yourself. We requested a hydrater bottle but we we were told only manufacturers keep them so we have to wait even longer. These companies charge lots of money for the oxygen and their carriers and other supplies. Its all about the almighty dollar for them and NOT about the customers!

Review №78

2020-02-12 14:14:10

Great service technicians with polite friendly professional and caring attitudes. Leonard & Quan are 2 tehnicians that need to be recognized for their great customer service & going above & beyond their regular duties by taking the initiative to make sure all equipment was picked up. I appreciate their hard work and caring about their customer. Thank you

Review №79

2022-12-21 19:08:46

The only reason y Im giving a star is because you cant do a review if you dont... This place is horrible the call center is rude and unformed and they lie... My daughter should have supplies that I know my insurance approved and they lied about having the authorization the lied about delivery and multiple other things... Smh shame on them

Review №80

2019-03-23 01:41:24

I dont get why theyre getting such horrible reviews, because I have been completely satisfied with my experiences with the Apria El Segundo location.The administrative assistant, Clariss is so nice and helpful. On my first visit she assisted me with picking up my new equipment, and no joke, she literally with through every little thing. This being my first time using a CPAP machine you really dont know what to expect, but I didnt leave there uncertain or worried that I didnt know what I was doing.My second visit (I didnt like my mask) was also pleasant. I had the pleasure of seeing Clariss again This time I met with Kenny to go over my options for a full face mask. Once again, super informative, friendly, and an all around nice guy. Couldnt have been better.The office was clean and tidy, no its not a fancy office, but come on, its not like Im going to Beverly Hills to see a plastic surgeon. This is for breathing people.Thank you to the Apria of El Segundo team for making this experience so pleasant.

Review №81

2023-01-31 21:06:16

All’s well that ends well applies here. Their paper work was deficient in financial terms (which they corrected in 3 days) and the staff is under trained (yet very polite).

Review №82

2022-08-16 16:35:30

Unusable. Awful. I still haven’t had time to get through this broken site - the web link they sent me was expired the same time I got it to confirm something online I was told over the phone they wouldn’t need me to do. I’m too busy for this and still haven’t had time to call and clear things up for the nth time - so my medical equipment is not even on its long delayed way. Awful.

Review №83

2023-09-07 05:07:07

Every time I have ever contacted this company for answers or help I have not received it. I have been told I will be called back to help me and no one ever calls back.

Review №84

2014-09-24 18:44:02

This is the absolute worst company! I did not order from them and cancelled the order before delivery. They then demanded money from my tenant. I have called them 3 times a day during the past 6 days. I am done with them. NEVER ORDER ANYTHING FROM THEM! I HAVE BEEN PUT ON HOLD FOR LONG AMOUNTS OF TIME TRYING TO GET THINGS STRAIGHT! THIS COMPANY IS HORRIBLE IN TERMS OF CUSTOMER SERVICE!

Review №85

2024-03-04 20:57:39

Easy to do business with. Fast and efficient.

Review №86

2023-05-19 15:15:45

I never saw the delivery person and they never call me like I was told they would. They just left the item out side in my open yard.

Review №87

2024-02-27 22:50:56

So far it has been very good

Review №88

2016-07-25 19:41:53

I have have the oxygen tank regulator and use the tanks consistently (6 per week). My insurance company purchased the equipment last year so that they didnt continually have to pay monthly cost. Apria Healthcare refuses to repair the equipment or supply the oxygen when needed. I need to be allowed to go to another company. I am going by the contract requirements and the company doesnt know the requirements. This is so frustrating !

Review №89

2022-11-14 04:24:38

Service was speedy and ordering equipment was easy. I didn’t appreciate the constant reminders for payment when I was given a date to pay by.

Review №90

2023-04-25 20:15:14

They are a confusing company to do business with, I keep having to talk to several different people to figure things out.. I havent received an order yet so dont have any other helpful information.

Review №91

2011-04-04 23:50:22

30 right hands dont know what 30 left hands are doing; promises made and not kept.Example, on Friday: Well call you as soon as its ready so you can pick it up. I waited by the phone and telephoned and was finally told at ^;30P.M that I must come in for an appointment on Monday. The loaner CPAP was explained in a very perfunctory manner. i said: thats O.K. Ill read the instructions when I get hom. Response: We dont have any written instructions. CPAP stands for Continuous Positive Air Pressure and is a breathing machine for people with sleep apnea, a potentially life threatening condition because you stop breathing during your sleep for ten seconds. the machine prevents that potentially life threatening situation that can cause a stroke or heart problems. To have gone over the instructions in such a perfunctory manner with no written instruction book was very unprofessional. the technician was much more interested in the manner that i would be paying my co-pay for the 30 days that it would take to repair my old machine while I would bwe using the loaner. I wont go through the incompetence that i was subjected to on the telephone on the Friday that I was attempting to arrange for the pick up so that I would not be without a CPAAP for three nights. the receptionist at the El Segundo location was very nice and friendly. The manufacturers location (Respironics) is in Pennsylvania and Aprias main office in So.Cal is in Irvine, CA. They have not yet hear from me. But they will. If the same product is available on line from Repironics directly or from Amazon, you would be better off going that route. You will get a lot better service. Stanley O. Epstein, Marin Del Rey, CA

Review №92

2022-09-28 08:04:45

I hate this company. Good luck ever figuring out what they are billing you for. They break it up into a million obscure charges with abbreviated descriptions so you can never figure it out. Typical health insurance bs

Review №93

2024-03-05 21:46:35

Grateful for timely delivery and rapid assembly.

Review №94

2016-02-08 23:17:19

Clarise at the front desk got a HUGE HUG from me when all was finished. AWSOME start to me day. She went into the wear house to see if she could get what I needed and then called the company that had it and arranged delivery. Have me advice in case I had issues in the future. VERY HAPPY!

Review №95

2023-09-15 17:59:12

After being transferred eight times, one gentleman stayed on the line and assisted me and for him I give a four stars. Thank you sir.

Review №96

2022-02-08 04:32:19

They sat on my toddler’s prescription for a nebulizer for over a month and all but refused to fill it. Worst company I have ever dealt with. Just look at their Yelp page. They should be out of business.

Review №97

2023-12-29 19:24:33

Bad customer service, they give a use walker missing a piece.

Review №98

2016-09-26 20:07:57

They came for a pick up and while I was busy changing a poop filled diaper... They literally fired off 5 calls in one minute, left no message, and then left. When I tried to call them back.. They just rejected the call. This place has earned their low rating...

Review №99

2023-07-14 16:33:11

This company is a joke I was delivered a comode instead of a shower chair per my insurance and this company said a week and a half ago they were coming to pick it up they havent so now salvation army got a brand new chair

Review №100

2023-01-29 10:26:00

Apria Healthcare representatives were very helpful. I received my device within a week.

Review №101

2015-12-02 19:59:44

I have lived in LA for about 3 years now and havent run into such an inept, non-customer oriented bunch of people as I have with Apria. I finally had it when I had to deal with a woman at the El Segundo branch. Decided I wasnt comfortable developing a HealthCare relationship with them. I called my insurance company and was able to use another company for my CPAP device.

Review №102

2022-08-11 21:20:35

I received the mask but the company has no idea when I will receive the actual equipment why would they be so insisting on collecting a payment when they don’t have the equipment.

Review №103

2023-01-27 17:36:55

I received my walker at the time that Apria said I would. I appreciate their quality of walker and the speedy delivery time.

Review №104

2018-10-08 16:29:53

Put in a dozen phone calls and made a trip to their offices. Spent hours updating and correcting information with their customer service reps, only to be told (after 5 weeks of back and forth) that they don’t accept my insurance for the product I need. Waste of time.

Review №105

2024-01-18 23:57:35

Great response time and fast delivery.

Review №106

2023-10-02 18:01:36

I would leave zero stars if I could. Pathetic, rude, and incompetent. Why any medical company would contract with this business is beyond me.

Review №107

2023-11-14 17:38:33

The gentleman that I spoke to was very nice and professional. Very knowledgeable and informative.

Review №108

2023-08-11 19:47:13

Received the package on Sunday. Was out of town. Come back Thursday night. Will read instructions today.

Review №109

2016-07-06 16:20:15

Seriously the machine that refills my portable oxygen tanks isnt working I have called since Sunday mind you its urgent because I have to used oxygen outside the house so now here i am third day still waiting this is just sad, I cant go to my doctors appt because I need the oxygen. What kind of people do they having that place

Review №110

2023-07-25 21:27:50

Never received my shower bench I’m still waiting I was supposed to get it last Monday

Review №111

2023-02-07 18:45:09

Very helpful throughout entire process with insurance and doctor office referral. Very professional and quick response time.

Review №112

2023-12-20 01:44:08

Great service quick response and hassle free 👍🏽

Review №113

2023-03-14 16:09:51

I did not receive an acknowledgement that the equipment was picked up without problems.

Review №114

2023-09-13 04:22:24

Great service.Item arrived in a dayGreat communication

Review №115

2023-04-18 16:21:32

Thank you so much. My experience was amazing my baths chair working miracles.

Review №116

2016-12-30 16:22:19

My co-pays were beyond my reach for my Bi-Pap machine. I have severe ISA, and they actually tried to repo the machine, which for me is life saving. Then UCLA told me it was Illegal to take my breathing machine. What scumbags

Review №117

2023-05-31 16:58:34

In a time when we needed it the most, Apria and especially Daisy were life savers. Thank you

Review №118

2016-08-10 23:31:52

These people really there to help you, CANT FIND PAPERWORK-SOMEONE CANCALED THE ORDER- why WOULD ANYONE CANAL MY ORDER- MOTHER IN NEED IM SORRY YOU HAVE TO WAIT ANOTHER 10 DAYSCAN YOU PEAPLE OUT THERE IMAGINE WHAT ITS GOING TO BE LIKE WHEN YOU GET OLD AND WE HAVE TO LOOK FORWARD TO HELP LIKE THIS. IM NOT BUYING IT.THE RATE WOULD BE LOWER IF IT WENT LOWERTHIS INCLUDES PAST PERFORMANCE ALSO

Review №119

2023-01-22 04:00:39

The emails were a lil confusing at first but everything was explained by a helpful young lady.

Review №120

2023-03-19 02:10:45

Timely. Bed comfortable. Completing survey on behalf of daughter who is the recipient.

Review №121

2023-03-15 04:39:56

Guy came alone in the rain to set up my bed he was awesome!!!

Review №122

2022-11-28 22:05:19

They are horrible. They bill whatever yet want. They dont send the correct supplies and expect an hour hold every time.

Review №123

2022-10-18 17:26:51

I am Very Unhappy with the Delivery service seen how I only live 10 minutes from You, I have Only Received a Mask !

Review №124

2023-04-11 16:30:26

Very good service. Delivered equipment right on time.

Review №125

2023-03-06 18:01:28

Yes. My experience was excellent. Only good things to say.

Review №126

2022-09-15 19:54:36

Terrible phone customer service. Late deliveries . They do not follow directions well

Review №127

2023-10-11 22:03:28

Excellent service, always on time with need equipment

Review №128

2021-05-18 19:10:18

Cant even get a call through to order oxygen from them. Ive called five times and every time the phone just rings until the line disconnects

Review №129

2023-11-10 17:02:35

Friendly,Fast Response,Professional & Trust Worthy.

Review №130

2022-07-05 02:51:08

Aprias services were extremely easy to use and their customer service was exceptional!

Review №131

2023-06-19 16:37:12

Picking up the new mask was simple and quick.

Review №132

2022-08-27 04:33:37

Talking to the people at Apria was pleasant and quickly handled. Thank you Apria!

Review №133

2019-08-02 19:53:42

I always get my supply on time and able to update my equipment

Review №134

2020-02-11 19:58:03

Apria helped me so much! Wonderful service and my expectations were raised beyond measures.

Review №135

2023-09-12 16:20:46

Fast paste professional good service. 👍🏾

Review №136

2023-02-21 22:03:52

Still waiting on Cpap to arrive. Its been weeks !

Review №137

2017-03-01 23:28:56

Poor patient care, dme equipment was requested and was given the. Run around before it ever got to my patient!

Review №138

2023-03-27 15:19:06

Marie from Apria is very patientand nice to new patient

Review №139

2023-09-01 15:03:11

Enjoy all the tips on how to use the equipment

Review №140

2020-08-13 00:00:31

Very poor customer service, especially respiratory therapist, when I required new cpap equipment!

Review №141

2023-02-18 07:51:15

Fraudulent predatory business practices, avoid at all costs.

Review №142

2014-01-03 16:16:41

Not at all customer oriented. All about making a buck. If you are a new customer you have a chance but once they get you in, you can forget customer service.

Review №143

2024-02-09 18:02:52

Good product

Review №144

2022-11-15 17:39:22

Very nice employees and great service.

Review №145

2023-08-18 22:48:24

Good service when I needed it

Review №146

2023-05-02 16:56:17

Great customer service

Review №147

2022-12-23 18:17:10

Amazing customer service!

Review №148

2022-11-17 22:01:34

Great job

Review №149

2020-10-19 20:23:13

Call center will not answer calls...

Review №150

2022-11-23 01:36:49

Delivered on time as promised!

Review №151

2023-05-27 21:11:57

Amazing and informative.

Review №152

2023-09-13 19:23:06

Very helpfu

Review №153

2021-10-04 19:35:28

No one answers phones there

Review №154

2023-01-17 17:26:57

Great experience...

Review №155

2022-12-07 18:06:38

Absolutely wonderful.

Review №156

2018-01-16 19:19:05

Over seas answering sucks

Review №157

2022-06-22 18:35:13

Fast and reliable

Review №158

2023-05-23 18:38:25

Thank you very professional and fast delivery

Review №159

2022-12-20 23:57:43

Very good service