Presentation on Map Reviews Nearby

Apple UTC in San Diego

3.6 (199) 4305 La Jolla Village Dr, San Diego, CA 92122, United States

Categories

Computer repair service
Electronics store
Mobile phone repair shop

Location on the map

San Diego, San Diego County, California, US

Phone: +1 858-795-6870
Site: https://apple.com/retail/utc...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–9 PM
Thursday:10 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–9 PM

Edit info

Total reviews rating 3.6

199 Reviews for Apple UTC 2024:

Review №1

2024-03-15 23:04:16

The employees were very helpful!Adam and Ahmet both went the extra mile in helping me out!Adam was also very pleasant in his interaction, and made me feel very comfortable in the switch process.Great job 👏🏻👍🏻

Review №2

2024-02-05 19:25:34

I already know I am going to have a “perfectly fine” battery according to Apple but the lady at the front checking people in was speaking non-sense, I got shooed out of the store without her even telling me what time my appointment is, zero stars, sad you want me to pay for a battery when I have to bring a portable battery with me anywhere just to keep my iPhone 13 Pro from dying twice a day. Oh did I mention I even pay for Apple care too??? They want me to pay because my phone shows 85% battery health, my last phone stayed at 81 percent for a year, what a joke of customer service, wouldn’t even offer to help me to switch to my other phone saying I have to go to T-Mobile as well unless they are getting money from me.Added a picture of the empty store with at least 7 employees twiddling their thumbs when I have to wait for over two hours? Already waited for over an hour.

Review №3

2024-07-01 19:54:20

I wish I could give a zero star. I want to repair my Mac for slight water damage. I just want to explain to the service guy but he didn’t even listen to me. The word ‘water damage’ like triggered a button on him and he insisted it would cost 300 dollars (my Mac has apple care +). He didn’t even take a look or did an inspection. He just said needed a replace of disk. I think that is ridiculous since my Mac works fine. Then I went to UCSD bookstore. The guy there was so friendly and professional. He did a full inspection first and said everything was good and I just need a replacement of display which is free with apple care plus. Anyway, I’ve never seen such a rude, unprofessional and arrogant service guy.

Review №4

2024-06-19 03:30:53

After a long wait and some minor confusion finding an employee… MARCOS was an absolute pleasure!!!! He was able to assist me with my issue and fix in 15 minutes what I was unable to figure out in a week!!!! Thank you MARCOS for the excellent customer service!!!!

Review №5

2024-04-16 21:39:27

Had a wonderful experience getting my phone repaired. While I waited, there was a Procreate presentation from 1:30 to 2:30 p.m., and my friend and I loved it. Every staff member I interacted with was awesome!

Review №6

2024-04-27 00:47:38

These guys are super busy but they made time for me when my work computer broke down at 5 PM. Every one was incredibly kind and helpful and got me out of there by 7 PM with a new laptop, all data transferred and backed up and a smile. Very happy with their service.

Review №7

2024-04-03 23:15:54

I had an appointment at 4:40pm, so I arrive on time and I’m directed to wait at one of the tables, and that someone will be right with me. After a half hour goes by watching employees stand in a huddle on their ipad’s, or help customers walking in to ask about the vision pro, I walk up to an employee to see what’s going on and she very rudely told me that my technician was on his lunch and that there was a call out, so I should go and sit where I was waiting. About 10-15 minutes later my technician, who was very helpful, comes out. I have no problem with waiting, I completely understand call outs and things happening, but why wasn’t I informed when I got there? Why was I told someone would “be right with me” when in reality it would be almost an hour when I had an appointment in the first place? I could have walked around the mall a bit or got some coffee or came back whenever they were ready instead of sitting and waiting for over 40 minutes looking like an idiot while everyone else is being helped, even at the same table I’m sitting at. Multiple times an employee would come over to put something in the drawer next to me and no one ever said a word. I made eye contact with them multiple times, they would look at me and still nothing. I’d say if you need help, choose a different store but if you’re buying something, you’re definitely at the right place because their priority is clearly only sales.

Review №8

2022-11-06 00:23:04

Impressive class and very informative! I took two classes here this Saturday on how to improve my photography skills and how to shoot more cinematic videos using my new iPhone 14 Pro Max. I highly recommend taking their classes for the info and the friendly people teaching you. Both my instructors were great and would take more classes with them. Make your reservation on line and grab a box. (You’ll know what I’m talking about when you get there) Thank you guys down at Apple UTC

Review №9

2024-05-09 04:05:37

Terrible arrogant service .. I’ve been a dedicated Apple customer and pay for the enhanced AppleCare+ monthly and never use it .. last week I accidentally crack the screen and brought it in thinking the screen would be replaced with the $29 service fee they promise with AppleCare+. After waiting they declare “it’s a scratch not a crack “ and say they won’t repair it unless I spend $99 which I can do without AppleCare .. no standard of definition a crack is offered .. the arrogant manager Frankie comes over and does the same thing even though the crack, and yes it’s a crack it happened from a drop .. and bothers me when I use the screen .. he says it’s a scratch again no standard offered .. how arrogant no wonder apple is under investigation for arrogant monopolistic treatment of customers .. they deserve the investigations and don’t deserve loyal customer like me that pay 000s per year on products and services and never even use AppleCare+ .. no wonder their margins are so high .. they just collect the fees and declare everything as not covered and play judge and juryCan wait for the standard Bs “we’re so sorry to disappoint we aim to do our best and bla bla bla “

Review №10

2024-06-12 22:38:49

I see why ive never stepped foot in this place . Them “Do you have an appt?” -Me “no, i just want to buy a battery.“Them “you need an appt “Them “Its going to be two hours “Me “can I just buy a battery”Them “you need an appointment “If your 30 people in there cant help the 10 people in there…. I for-see the downfall of apple products.Im buying a battery of the internet. I was gonna pay extra if you could do it quick.Dont waste money here, just go on youtube and learn to do it yourself. Its faster than 2-3hrs

Review №11

2024-05-19 00:49:34

Horrible Customer service with long time to wait. If you choose to buy, go somewhere else. Not only they dont know about what product they are selling, but they are at there to reap you off. I just disappointed how apple threat loyal customers. This branch is quite rude towards people and need to fix their attitude.

Review №12

2024-03-22 13:14:40

Similar to fashion valley store, huge and busy..Tried to fix my AirPods pair but unfortunately they are out of warranty (passed 3yrs already).Solution: Either replace each for $85 or buy (new third generation ) for $90 each which is on sale for the original price is $250 per pair

Review №13

2024-02-21 01:49:12

Spacious Apple Store with friendly staff

Review №14

2024-01-07 21:40:37

I was in this store for 30 minutes. No one asked me if I needed help, lots of people were standing around and joking. I was clearly interested in buying something, looking at all the iPads side by side. I also made eye contact with employees who would look away immediately. I had enough time (still unnoticed) to call Best Buy, get information on their protection plans and then purchase an iPad on their website. No one spoke to me once.

Review №15

2024-01-05 21:34:12

Had to wait a bit for service, which is typical for Apple. Got helped by Marco who was really friendly and helpful. Also setup a genius bar appt right then and got some good advice from the guy there. Overall a good experience.

Review №16

2024-01-03 00:07:48

We were put on the waiting list and told to wait 20 minutes as there are 4 people before and someone would come to us. We waited for 45 minutes and nobody came to us. I asked an assistant how long we have to wait and he told us that we were not on the wait list. He then helped us but then we were told that the new iPhone doesnt support physical SIM cards anymore. The assistant helped us immediately hence the 2 stars not 1. Apple products are becoming really impractical and are limiting your personal choices.

Review №17

2024-01-07 23:06:54

Second time placing a local order at this place. They use Uber to make their deliveries and can never get it right. Why would Apple use a taxi company instead of a delivery company like Instacart? Got this notice but no one even attempted to deliver anything, it’s so frustrating. Note: please do not respond to this with a copy and paste response.

Review №18

2023-07-27 22:03:36

Great store to explore the products. Located in the best shopping mall of the city. Very friendly Apple assistants inside.

Review №19

2019-09-12 04:27:45

Maybe this store is good if you need a repair but certainly, the same does not apply if you need to purchase anything. The manager, Josh is extremely inexperienced and has very poor interpersonal skills. I made a remark to him about their “marketing strategy to create demand” by making people wait for service whilst two of their employees are chatting away and he was completely rude, defensive and unprofessional by telling me: “NO, it is not a marketing strategy, you just have to wait for your turn like everyone else” l cannot possibly understand how someone with such a poor customer service skills can be a manager in charge. Shame! Shame! Shame! Hence, his bad attitude was after l told him that l wanted to buy an $799 I-pad Pro, which I did because, luckily, the girl who helped was way nicer and more professional than JOSH could ever be!!!

Review №20

2018-02-21 03:47:11

I was not helped at all, the man who assisted me was very rude and mocked me for the previous troubleshooting I had attempted on my own time. He ended up being useless and did not help my diagnostic of my problem one bit. I have been a consumer of Apple products for over a decade and this one experience has tipped the scale to switch platforms. Apple is going in the absolute wrong direction. I took these photos with my new Google pixel 2 XL I bought to replace my iPhone that this store wouldnt help me with. Also Google didnt treat me like trash.

Review №21

2023-10-28 19:52:28

I visited apple store and found very active and cooperative staff. They delivered mac book to us with in a second . I liked service provided immediately. No doubt items are very costly. I want to buy to buy apple mac book which will be launching and released on 31.10.2023. but due to high expensive cost not able to buy.No doubt quality of items are really excellent as well as superior. When ever new items are released, I visited many times, not purchased due to high cost range which is not affordable by me, only by seeing feels happy and get satisfaction.

Review №22

2023-10-19 23:57:14

Honestly the worst experience Ive ever had at a retail store period. Place was busy and you need an appointment to do anything, fair enough not much they can do about that. Wait for the appointment I booked and theyre 10 mins late, no big deal.But once you start chatting it just felt like youd ruined their day just by showing up. Did not want to help, answer questions, or really have much to say other than stare at me. Very combative and argumentative too, in such an unnecessary way, (e.g. Im from the UK and they flat out told me that something I said about the Apple Stores back at home wasnt true. Basically calling me a liar. I mean hell even if I was wrong, why argue, or be so bluntly rude about it?).Reading up online it looks like the retail locations have really slipped in recent years. No way Im waiting days for an appointment to be treated so badly again. Next time I need a repair I guess Ill ship it back and go without for a week or two. Better than being treated sub-human...

Review №23

2023-06-23 23:34:37

Very crowded space but the employees were very kind and we had a fast checkout. We got an Apple Watch in less than 2 minutes.

Review №24

2023-09-28 19:53:03

I was in the “appointment line” they guy outside signing people in completely disregarded the 3 clients waiting for 20 mins.The guy then said if your picking up an item you had to go into the other line on the far left. Stood there for another 15 mins. The guy at the desk “checked me in” then sent me to the waiting area, moments later he clocked out left the store with his skateboard and a coworker.Special shout out to the Sales girl Vivian who noticed I was waiting for a very long time, she had the courtesy to review where I was in line. Turned out, I was never checked in by anyone. I arrived to the store at 4:30pm left the store at 6:45pm, I had to pick up my Beats Studio earphones.The management needs to coordinate the employees and prioritize customers by their situation.

Review №25

2023-09-21 00:39:44

Underwhelmed with my recent visit: I recently scheduled an appointment for an iphone screen repair (covered under Apple Care) which normally should take 30 minutes for is completion; I never received any notification prior to the established date and time for the requested service about the necessity to leave the phone at the store for a screen repair without the possibility of lending a temporary phone in order to not being left without any means of communication. Apple really loves their money, but when it comes to screwing over the user, they sure are into it. Ive already filed a complaint directly with Apple and Ill take all the necessary steps to give it a sick burn

Review №26

2023-09-23 03:46:54

The staff wasnt accommodating when I received a message saying my order was ready for pickup. Although my appointment was scheduled for tomorrow, I was excited to get my Apple Watch and wear it for an early morning hike. So, I decided to go today, but they refused to assist me, insisting I return tomorrow, despite my order being prepared. I simply wanted to pick up my order quickly and didnt require any in-store setup. It was a disappointing experience.

Review №27

2023-09-17 18:08:04

Apple UTC is a great, large store. Open, tons of workers to help, and just overall great place. And it’s located in the best shopping center in all of San Diego county. This isn’t a reflection of Apple, but because the parking lots are gated and the immensely BAD lines in/out of this mall - this is the one thing that would make me consider going to a different Apple Store. It’s TERRIBLE with the lines of cars in and out of that place.

Review №28

2023-11-23 08:41:09

Picking up my MacBook was a total bummer. The staff got weirdly strict about where I should stand, and when I shifted a bit in the crowded space, they got super rude, asking how I could move like it was a crime or something. Not cool vibes at all.

Review №29

2023-09-28 03:25:15

The experience was very bad. I lost my Iphone 12 on Tuesday evening at the beach, around 6 pm and I was in the APLE UTC store at 7 :10 pm.First I was asked to wait in the line for general issues, then I was moved to the line for the appointments, it took almost half hour in the 2 lineups. Finally I got sales person M* who seemed knowledgeable, and I picked the new Iphone 15 in 5 minutes, but she could not get AT&T connection to activate the phone because the internet in the store was too slow. Store closing was at 8 pm and we were trying our best to connect to AT&T with another Apple device: an IPad we brought with us, but with slow WiFi website was frozen. So she told me to come the next morning to finish the purchase and in the meantime call AT&T to stop the service. I did all this, stopped the service from AT&T and came the next morning at 10:45 am and I am sent again to the 2 lineups because M* did not reserve the timeslot and phone for me last night to continue. Again in the 2 lineups, in the meantime and after 45 minutes of waiting and constant waving “You are next, you are next”, I was approached by another sales person. After I purchased the same phone from last night in 10 minutes max, I was taken to the desk at the back to install latest OS before she calls AT&T to activate the phone.Then she called another worker to download the latest OS 17.01, this was with the cable form his laptop and it took 35 minutes for 8GB. And it was useless because that morning Apple came up with 17.02 and when we tried to boot the phone it starts automatically downloading the latest OS. Another 30 minutes was spent on uploading the 17.02 although there was 17.01 already installed on the phone, this does not make any sense btw. The guy was overwhelmed with customers, it was 3 of us at that table who he was helping, and he called another worker to help. This was mature lady and she was the only one who knew. She did restore my backup in 20 minutes, and explained to me that in the case of the lost phone I need to go to the provider to see me in person for security reasons. We left the Apple store around 12:15 pm, and went to AT&T where we finally activated the phone in 10 minutes.My case was the case of lost phone I need for work, it was emergency situation and nobody there cared. I am for health reasons not able to stand in long lineups for 45 minutes, but around me were many elderly people treated similarly, only offered a chair to sit and wait for hours.The case that store technical member does not have the latest OS on his laptop, is another pointer about complete disorganization in this store, I don’t blame the workers, they are just swimming the best they can with goals that are set upon them. From yapping of the guy at the entrance “We sold more than ever, numbers are excellent, we achieved best numbers!!!!” it seems that goals are greed, greed, greed.I am never coming to this store again, and are very disappointed in Apple as a company.

Review №30

2024-04-29 01:07:14

Great customer service and support while I upgraded my phone.

Review №31

2023-03-03 22:50:36

Terrible customer support. I had a genius appointment and from the beginning I felt super rushed. My laptop wouldn’t load and kept saying “processing”, so Kevin, the guy who “helped” me, started to help other customers while my laptop tried to load. I sat there on my own waiting for more than 45min until I told him that I couldn’t wait any longer and it was obvious that the laptop wasn’t loading. He blamed it on something else and didn’t do anything to fix the issue. When I started asking questions about it, he told me that my appointment was supposed to be 10min but I had been there for almost an hour!…… Yes!!!! I had been there for an hour just waiting and seeing how he was helping other customers instead of actually diagnosing my laptop’s issue. Terrible customer support. I can’t believe Apple now times your issues and if it goes over 10min they can help you.

Review №32

2023-07-26 05:32:17

I spent 5 hours at the apple store to simply move from an old IPhone to a new one. After this horrible experience you would think I would have at least one working phone. I do not. Fabricio at the apple store was very nice, but is clearly out of his element. Now I do not have the time to spend endlessly on the phone with apple to try to get EITHER phone to work until the weekend. Gee, thanks SO much apple.

Review №33

2023-01-04 20:17:00

I was visiting California when my phone stopped working. I needed to get it fixed before I flew home in a few days. We went to Apple but had to schedule an appointment to come back the following day. Andrea was my technician and I am so thankful for her. She did everything she could to fix my phone and explain my options. My phone couldn’t be fixed in the end but she worked with her management to set me up with a new phone before I flew home. She was so kind and knowledgeable. I would absolutely recommend her to anyone! Thank you, Andrea!!

Review №34

2023-07-07 18:09:12

There is no 0 star I can give, I think they deserved it.I have appointment at 10:30am, came in on time, but I am first come last severed, white people that came behind me get their stuffs before I got my new iphone.Asked for ETA for phone transfer, They changed a few staff and Stevna(from the pronounce) refuse to do that said because I am looks like in hurry(why would you have a estimate of how it will be?)I can feel that the staff is racist, all because I am looks east Asia.can not believe I getting this kind of service after I just spend 1000+ with this company

Review №35

2023-04-17 12:22:57

The service was fast and very friendly. I purchased a new set of air pod pros and a additional Apple Watch band (the stretchy one piece design). The guy assisting me was super pleasant and very informative.

Review №36

2023-06-27 06:11:50

Complete and absolute waste of time. Made an appt, wasn’t seen until 30+ minutes AFTER my appt time. Two people with later appt times were seen before me. They wanted $90 for a new AirPods case (planned after-warranty failure). He didn’t even attempt any troubleshooting. I asked what new ones cost, was told $250. Same exact pair at Best Buy and Costco are $199. He told me I should go with them. How bout I just go with non-Apple altogether.

Review №37

2023-04-14 21:41:07

They make things hard on purpose.I came to replace my phone battery. They said I had some cracks so that may require a screen replacement as well. I was quoted a price and said ok, just do it all if its required.I come back 3 hours later, and waited 15 min more because they said it wasnt ready yet. Then a lady comes out with my phone telling me to sign something without explaining. Then she tells me that they didnt repair it because my screen would need to be replaced which I already consented to during drop off. Then She said if I want to do it Ill need to wait 3 days for them to order the part. So why did they quote me 3 hours when I first dropped it off?? Why didnt they check before letti mg me drop off? Why did they make me wait 15 min on top off the quoted time if they didnt even work on it yet??Im just trying to reduce my electronic waste here. In the end I went to T-Mobile to upgrade my phone.

Review №38

2023-04-05 21:18:01

Tanner Dominic is the best employee I’ve ever had the pleasure of working with while shopping and trying decide laptops and iPads at Apple. Compassionate, honest, fun, and gets you what you really need, none of the annoying up sale stuff that makes me want to walk out of a store immediately. He gives you his full attention and makes sure you understand the products that you are buying before you leave. Apple would not be the same without Tanner as an employee!!

Review №39

2024-06-18 08:28:29

Sponge bob fan was supper helpful and nice.

Review №40

2023-12-22 07:28:58

Not too crowded Friday night. picked up my new phone, quick n easy

Review №41

2024-01-03 04:19:16

I was only in support of my daughter as she was buying. From what I gathered, it is a busy place, but the system that they have seems to work

Review №42

2022-10-25 02:50:08

OMG, I wanted to come in to try out a phone with a specific app loaded.That phone costs $1000+, you would expect stellar customer service for this price tag.Apple support team float from corner to corner avoiding any eye contact.Forget hearing anything like - can I help you with anything? Finally after I 15 min I was able to get someone who said I can not load any apps to try new iPhone features at all then turned his back on me. Seriously 😂!

Review №43

2022-10-27 02:46:33

We went into the store with the intention to purchase the new iPad Pro and we know exactly which spec we wanted. We got to the store at 7PM on Wednesday (10/26) and was greeted by a male employee who was trying to book us an appointment. While he was looking at his iPad, a female manager with black hair came up behind him and said no, we cant help them. The manager didnt give us any explanation of why they couldnt help us. But a few minutes later, two customers came in and that manager was able to help them with the things they need. We always have good experiences going into Apple stores, however, this female manager just turned us down and offered no help. After this incident, we are truly disappointed with our experience.

Review №44

2023-01-02 04:57:51

Everyone at this store seemed pleasant but the gentlemen named Cory was very professional, kind and helpful. He was pleasant to work with while he was helping fix our phone and was able to drop a wealth of knowledge both related to Apple and other stuff.

Review №45

2023-10-14 05:54:55

Helpful. Friendly staff. Wish they could activate Verizon in store and help transfer from Android. Ended up going to the Verizon store a few blocks up and they did both.

Review №46

2023-02-25 19:06:43

Was one of the first five people to walk in the store when they opened. There was more employees in the store than customers. Not one employee approached us to help when when I went to ask for help to buy a watch, they acted like I was interrupting their conversation. So I walked out and will buy elsewhere. Very disappointing customer service experience.

Review №47

2023-10-03 00:38:55

Waited an hour to get helped after talking to three different workers. Told me to wait at a spot and they just walked passed me or helped someone else who just got there. Terrible customer service.

Review №48

2024-05-28 18:58:25

Big Applie store in UTC mall. Looks the same as all apple store

Review №49

2021-10-15 03:28:22

I am actually really upset about the service we received tonight. I had come in to purchase an iPhone 12. I had called this specific apple store a head of time to make sure they had the model and color (iPhone 12 128 GB in white) I wanted. When I arrived at the store only a few minutes later, I was told they had no iPhone 12 with 128 GB and only 2 or 3 colors (not a white option) in the 256 GB model (of course more expensive). Out of frustration I settled for one in Green. Then, as the sales rep was trying to help me get set up, another associate came up and rudely said that there was no time to set it up, and referred me to an online set up. I am beyond frustrated and disappointed with the poor service that I received today. One last thing, I was told over the phone when I called that apple could set up financing with my carrier, but this was reneged as well, forcing me to use other forms of payment that I wish I hadn’t had to do. Just gonna day that I have family members that work for Apple l, and they constantly boast about the lengths that Apple goes through to give great customer service. This was not the case with this experience. Apple should do better.

Review №50

2024-02-13 18:21:32

I like it, spacious, nice staff and had an apple vision demo

Review №51

2022-02-17 21:11:03

Terrible product quality and service. Bought an iPhone SE case last year. After 3 months of normal use, it started to peel off. Its ridiculous quality for a $30 case, even a random Chinese $5 case has better quality. Went to this store for replacement under the warranty, its very hard to get it covered as these employees would consider no warranty on their cases :)Finally got the manager to approve the replacement, they told me to keep the old case while waiting for the new one. Then when I tried to pick up the new case, they required the old case to be turned in. You kept me waiting for a long time but did not tell me to bring in the old case in the phone??? Then why did you let me keep it? Wasted my time and gas to this place. Ridiculous hassle just for a low quality $30 official Apple case. Would avoid this place and give 0 star if I can.

Review №52

2023-09-23 00:33:09

Extremely disappointed with the in-store experience. Please never buy Apple products and come to in-store pickup. What should have taken 15 mins took 2 hours waiting to get in line?Looks like they do not care at all about their customers.

Review №53

2023-02-12 04:06:20

I went to the store to get a new phone. Summarizing: after clarifying my questions about the phones, I said that Inwould want one phone and my husband would want another one, the lady said that the store would close in 11 min. So I said thats ok because I knew what I want, then she said that she wouldn’t have enough time to sell the phone and do the trade in. Jeez, why does apple keep the store open if they can’t sell it? Thats bizarre.

Review №54

2023-08-07 15:17:03

The diversity hire Latinos literally do not know about apple products and are extremely rude. Maybe instead of hiring based on skin color you should hire based on who’s good at the job.

Review №55

2022-04-01 13:01:57

I went into Apple at 7:20pm last night because I completely broke my phone and needed a new one fast before going on a flight to SF. The person who ended up helping me (didn’t catch their name unfortunately) was absolutely amazing and really took the time to help me pick a great phone for me and set it up, even though they were closing/closed. Overall, I would definitely go back due to their outstanding sales rep that night.

Review №56

2022-04-19 22:22:26

I had a neutral experience today. The geniuses were helpful and friendly, but didnt help me beyond the hour of reading up on my iPhone SE power cycling issue online that Id already done. The bottom line is, Apple isnt committed to repairing their products. They provide off-the-shelf solutions to common problems, but wont go any deeper. Dont believe the lie theyre selling though! If you want to repair it, it is often quite possible!

Review №57

2022-10-23 20:44:45

Extremely disappointed with in-store experience. Please never buy apple product and come to in-store pickup. They were not able to give me the desired product what I wanted, even though I had followed all the steps as per their instructions. What should have taken 15 mins took 1.5 hours and I am home with a product which I did not order.Looks like they do not care at all about their customers.

Review №58

2022-01-14 17:21:39

At a loss for words. Yesterday I waited an hour for the appointment and when someone was finally ready to see me the woman that helped me was around 75 yrs old and did not know a single answer to my questions. I could see this happening with the 10 questions she asked other store associates and asked her if I could speak to someone else, she insisted that she knew what she was doing. I was patient and let her finish, I could tell other associates were feeling extremely bad for my situation as I was the only one not being helped in a timely manner. As we went through the sales process one thing happened after the next and at that moment I felt it was necessary to complete this transaction online. The total time it took her to help/or not help me was an hour and 20 minutes. I will never get that 2.5hrs back! Time is more valuable than this iPhone and I will never get that back!

Review №59

2018-09-21 23:07:36

Today everybody is waiting for the new iPhone X max very long waiting line patrolled by mall security they gave everybody umbrellas⛱ because of the hot sun everybody has appointment and still need to wait an extra ⏰hour to get there paid for device 🚧📱happens every time there’s a new model📻

Review №60

2022-02-14 04:35:33

The Apple store is incredible. From the products all the way down to their staff, they are awesome.If youre going to make a visit to the Apple store, my recommendation is to call ahead and make an appointment so you dont have to wait in line.It is such a pleasure to get back to some level of normalcy based on what we have experienced in the last 24 months.

Review №61

2023-06-22 02:16:52

Beware of this store! Employees appear to not be knowledgeable of what services can even be performed in store or require appointments, leading to inefficient and frustrating customer interactions. Consider more reputable Apple stores elsewhere.

Review №62

2021-09-18 13:59:04

*This store almost made me switch to Samsung.* It was that bad. I had been waiting for the 13 MAX Pro to come out and so my phone is a couple of generations old. I went to update my iOS one morning and my phone crashed, even though the phone was supposed to be able to take the update. I took it in and even when I had just gotten there and started to explain who I was and why I was there to the young woman in the front, this older woman who was another customer walked in the door, walked up to the young woman I was speaking to like I wasn’t even there and cut me off. The young woman who worked there didn’t even tell her she was already talking to me or anything, but rather I had to wait until she was done. Then, it went downhill from there. In short, they wasted 4 1/2 hours of my life. They didn’t fix anything but simply did what I could have done myself at home, didn’t offer any apologies or sympathy, and did not validate my parking even though I was only there to see them. It was exceptionally bad.

Review №63

2018-03-29 03:03:01

Came in here when my iPhone 6s stopped turning on randomly. Brought it in, after having me wait 4 hours, finally to get to speak to someone from support. The technician told me right away that my logic board was fried, and that my phone would never turn back on again, and that my only option was to buy a brand new phone. She was very impatient with me, and seemed annoyed when I asked questions as to how my phone could randomly just die completely overnight. Having waited so long to meet the technician, I expected more patience. But no, she just wanted to rush me out of there. Surely enough, three days later my phone turned back on with no problems, and the logic board was fine. Had i bought a new phone right there under her pressure, I would have wasted my money. These people are impatient, and they prioritize customers who are potential sales way more than they care about providing support for Apple product problems. Bad experience.

Review №64

2023-02-07 07:57:07

The staffs answers were confusing and unprofessional, and do not deposit your Apple gift card balance into your Apple account, as it limits its usage.I was initially told I could use my account balance to pay for my iPhone repair, but later found out I couldnt at the store. I had to pay with my credit card and my Apple account balance went unused. In 2022, its surprising that Apple hasnt addressed this issue.

Review №65

2021-03-23 03:09:52

Never had anything but great customer service at this location. Most recently my 2014 iMac had a rare software issue that only authorized Apple stores can fix. Took it in expecting they might not be familiar with the issue, guy helping me said he’s never seen an issue like this but still knew exactly what to do and fixed it in 5-10 minutes on the spot. The modified store layout worked great and really shows how Apple cares about their employees and keeps them safe. And my six-year old computer was fixed for free.

Review №66

2022-05-25 18:09:11

I called the UTC store to find out if they had a basic iPad in stock before I made an 80 mile round trip journey from Alpine. They said they had it in stock. I drove there the next day and they haven’t had it there for a long time. Nice work Apple. The guy at the store said go try North County Fair they have an inferior version in stock and it’s only another 40 miles round trip. He offered no store credit or solutions. I guess Apple doesn’t care. I’m going to Costco for $20 less

Review №67

2023-07-16 23:28:06

I want to schedule a Genius Bar appointment, but the link takes me to apple support. Apple support doesn’t take me to Genius Bar. It’s a customer service scam.

Review №68

2020-11-22 08:46:22

I placed a store pickup order. The pickup experience was smooth and very quick. They assigned someone to help me out with questions and explain things which was nice. Despite the current situation of COVID and people crowding up around the store, it felt safe and very inviting. Spot on!

Review №69

2018-01-17 01:33:24

I personally have had several great experiences with this Apple store. Most recently getting my iPhone 7 replaced. I went through a literal nightmare trying to get it done at Fashion Valley. They were the actual worst. Like legit - would rather smell old man farts for twice the amount of time over dealing with Fashion Valley Apple store.HOWEVER - UTC was the exact opposite. Super friendly every time I went in. Even with them dealing with the influx of battery replacements they were great with setting up an appointment. Then once I got in today Kevin - my tech was mega cool. Really treated me like a person. Took the time to read the case info and see that there was lots of past issues. Went above and beyond to get my phone taken care of that day.Overall real stoked on it. Go here over Fashion Valley any day.

Review №70

2022-04-28 00:43:07

Dear UTC Apple Store, I am sad to write this but I am truly disappointed in the way my experience was handled today. I went into your Apple store last week to get the back of my shattered glass iphone repaired. They didnt have the part, so I waited and returned today to get it replaced.After an hour of repair the Apple Assistant informed me that they couldnt repair the phone and they would be replacing it. The Assistant brought out a dead new phone and within seconds she was wiping my old phone and shoeing me out the door.I am truly frustrated and upset because I lost all my text messages, apps, emails, workouts etc. Something that could have taken 5 minutes turned into an entire day of trying to retrieve old messages and sitting and re-downloading apps, resetting my iwatch. It was honestly the biggest waste of my day.The $29 service fee should be reimbursed to me because you have cost me an entire day trying to juggle work, emails and my life.

Review №71

2022-08-17 23:06:20

The place was nearly empty with 10 sales people roaming around. They forced me to sign up for a session and stand at a desk for ten minutes for someone to come help. I knew what I wanted and was ready to buy. I walked out. Apple has forgotten how easily royalty dies.

Review №72

2020-11-07 18:10:27

I walked over to the store to try and purchase a battery for my new iPhone 12 PRO. I walked up and was scrutinized by about six rough and rude security people. Did I have an appointment? What was my reason for being there? Did I check on line? I felt like I was trying to enter a top security military installation. All I wanted to do was purchase a battery charger! I would have to make an appointment to even approach the store. I understand limited customers allowed in at any one time but I swear it was empty! Wow... so have never been treated so rudely and actually a bit scary trying to make a sale. You can forget it Apple, never again. That store was a hellish experience never to be repeated. How intimidating and insulting.

Review №73

2022-04-03 02:27:13

You can’t walk in and buy items at this store. If you walk in while shopping at the mall and decide you want to buy a new phone or AirPods, laptop cover, iPad, watch etc. and their current staff are busy (and there are MANY staff working at this store at any given time) they will tell you unfortunately they aren’t selling for the rest of the day; you can go online and schedule an appointment in the future to come back in. If they have staff standing around, and they have someone scheduled to come in to pay and pick up an item- they can’t check you out. They say you need to have an appointment prescheduled to check out and buy something. I know this from experience. I walked in to buy an iPad on my birthday; and they told me “you can’t buy one today”. And then explained it to me.Horrible business concept. That just made my decision for me. I won’t be buying apple anymore after years of only buying apple.

Review №74

2023-12-02 21:49:57

My wife needed help recovering her password for a lock screen issue. Apple helped her out in just a few minutes!

Review №75

2018-07-27 05:15:29

Service not as good as Apple used to be. They used to make you feel special and appreciated as a customer. Now they just let you know theyre too busy and you cant get help without booking 3 to 5 days out. That would still be ok if they had that way of making you feel special that they used to have. Now its more like an assembly line. Im sad to not get the same level of extraordinary service that I loved.

Review №76

2020-09-07 20:50:53

I went the the shop with a friend of mine who is in his mid-70s and was looking for his first smart phone and a tablet. He is a real technophobe bu Susan helped us out and was very patient working him through everything. She was awesome and a credit to the shop and Brand.

Review №77

2019-08-01 04:45:31

Some staff were friendly and helpful. Well, there was also some “genius” who was rude, misleading, and misunderstanding. Very bad experience at the service request part. That Asian guy with long hair “taught” me to read how much battery I used on different apps while I was there to find out how fast my battery drained. Totally unhelpful.Apple really needs to take a look at their Genius Bar. Hire some people who really know about technology and the products

Review №78

2023-12-04 00:11:08

What kind of business that makes customer wait for more than 30 mins to buy an item when employees are chatting around.

Review №79

2022-11-20 22:16:19

I came in the store a few nights ago with a major phone problem and Regan and Makayla were awesome. They went above and beyond to assist me. Makayla even stayed to help me past closing. Thank you for being so awesome! 💛✨🤗💫💞😀

Review №80

2020-11-04 22:59:03

Had to take my laptop in to the genius bar to see about getting it fixed. The staff member was exceptionally helpful. He answered every question I had and went over all of my options in a way that made me feel that he was genuinely trying to help me rather than simply acting in Apples best interests.

Review №81

2022-03-22 15:50:40

This place needs to step their customer service up. I dealt with an extremely unprofessional and rude employee. She had an attitude right off the bat. Ill name drop if I encounter this again. Im out of town on business and was told my device will be trashed if I dont pick it up. What kind of service is that. This place and that employee is a joke.

Review №82

2019-11-25 01:54:41

I had an issue with my iPhone XR. A gentleman in service department took care of me. I wish I could remember his name. He was originally from Germany with tattoos on his hands. He is awesome. He explained the steps as he was working on my phone. He is supper nice and friendly. Thank you again Mr Wonderful for your great service.

Review №83

2019-08-16 05:41:21

08/15/2018, I just got out of the Apple Store UTC around 9:00 p.m. which is their time of closing. I came here because of my phone screen was not displaying anymore. It could still vibrate so as ringing the alarm.I came here alone, and of course I could not read any text or notification, because my phone is broken.The front person (a guy full of tattoos) help me make an appointment around 7:30. I have also told him I will be waiting in the store the whole time.But when it came to 7:30, Nobody came. I went to check in with another person, she told me my appointment got canceled because I didnt reply to their notification text??????OKAY, APPLE, HOW DO YOU WANT YOUR CUSTOMER TO REPLY THE NOTIFICATION WHEN HIS OR HER PHONE COULD NOT EVEN BE OPENED?I was very mad because I was in the store the whole time. I guessed only the tattoo guy remembered me. However, I dont think this could be an excuse for the store to just cancel an appointment. First, (1) the front guy could make a comment this customer could not read text but she was waiting in the store. Second, (2), when it came to the technology person, he did not double check with the front if the customer had ever said he or she had a problem receiving notification. He could have found me sitting right in the store if he just talked to the front person.Apparently, they were not working as a team AT ALL.And once again, pay attention to what I mentioned earlier. I was given an appointment time at 7:30. I waited a minute or two to check why nobody came yet. I believed it was because the person before me got her phone fixed earlier before the appointment time ended. BUT I AM STILL AT MY APPOINTMENT TIME 7:30.The worker said he would put me right back in and I only needed to wait 5 minutes. However, I waited another 40 minutes. They literally PUT ME ON ANOTHER APPOINTMENT TIME.When my appointment finally came. It was the tattoo guy worked with me. He found nothing wrong and told me it might be just the screen. It cost $ 360 to replace a new screen.I was fine with the price but when he asked me to sign that I agreed to any data may be lost during the repairing. I felt a little restless. I am not afraid if the data got lost or anything, but I was worried they just give me a new phone rather than my own phone saying oh, all the data got lost so your phone is brand new now.I HAD A LOT OF CREDIT CARD INFORMATION STORED ON MY PHONE. I didnt want my phone away even if they gave me a new one.When they gave me back my phone, it was already 9:00. My phone was still under recovering. I wanted to wait to see my home screen so I know it was my phone. But the black guy told me something like WELL, YOU STILL GOT TO PAY ANYWAY.I just found it so funny, they made me wait almost 2 hours, while they cannot even wait just 10 minutes for their customers. And the way this black guy talked to me and his co-worker made me feel mad. The words he said seemed as if I did not want to pay? Well, if I could afford a phone X, why I could not afford just $360?I did not feel like a customer since I walked into this store.But I also considered that there were other workers not related also waiting for the store to close, I agreed to pay before the phone was started after the conversation. And this black guy just looked at his co-worker, giving a SHRUG to his co-worker. Yeah, thank you for being SO IMPOLITE in front of me.To the very end of this comment, I still wanted to thank the store fixed my phone.However, I had a very bad experience of Apple Service, and this is not my first time being in this kind of situation. When my Macbook broke 3 years ago, the worker at the Boston Apple Store did nothing helpful so I was very mad and decided to switch my laptop to HP.I have been using the iPhone since the iPhone 4 came out. I have changed from iPhone 4 to 6 to this X. But now I felt so disappointed about the service. After this iPhone, I will not buy any iPhone anymore just like I guarantee I would not buy any Apple laptop.

Review №84

2022-12-23 23:30:40

Was not to impressed by the mall its what you might call mediocre, its was clean and a good playground for kids to play in but I noticed not to many toys stores, I would have thought their would have been a handful of them but I only seen 2.

Review №85

2018-04-26 15:35:40

Worst customer service I have ever experienced in my life. This store should be ashamed of itself. The Apple brand has been tainted because of one horrible employee. I brought a friend in to purchase an iPhone and we were directed to another employee. This employee who was tasked to help us did not even care to acknowledge us. He walked over, asked his superior what we needed and then walked away. He was looking at his iPhone screen for about 5 minutes, not engaging in conversation and next thing we know, he brought a new iPhone 7 out with a bag(at this point we still had questions and were not ready to purchase, but how would he know? he did not care to ask). When we started asking questions, he was being very sarcastic and ended up belittling my friend who is traveling from Europe and simply wished to purchase a different model iPhone than was brought out. I will never come back here again and will no longer be purchasing any apple products.

Review №86

2019-10-23 17:58:32

I have had several bad experiences at this Apple store which is why I gave 4 stars. The employees seem miserable and unwelcoming. HOWEVER, I went in today and needed help with my Apple Watch and had the best experience I ever had at any Apple. Satareh helped me at the Genius Bar and was so kind. She helped me choose whether or not I wanted a new watch and didn’t give me any BS advertisement to try to sell me the most expensive option. I ended up going with the new watch and walked out very happy with my experience.PS. If you buy an Apple Watch, GET THE INSURANCE! It’s worth it.

Review №87

2021-11-16 03:51:43

I picked up a new phone and case on Sunday and the case was cracked. Went in again on Tuesday to exchange the case but got hassled by the employees who wouldn’t give an exchange unless I returned it and paid more for it because I bought it online using a friends and family account. Super rude and definitely never coming back.

Review №88

2020-12-11 17:36:56

Was told to drive 25 min to this store and to see an apple tech . Was then told it was a 2 week wait. Nice. The woman that helped me outside the store was ok but she kept telling me I was angry.i explained to her that I have. Right to be angry since I had all this nightmare I my lap and I dont appreciate being lied to by the other store. She then gave me the 800 numbers apple and I sat I n my car for 2 hours while we fixed the probkrm.

Review №89

2014-01-08 19:53:50

Took my call right away... Cant blame them for a waiting time sometimes. The store gets so packed especially with new product releases. This store is my favorite to go to... Just be respectful in there because each person has the ability to help you out or choose to leave you hanging.

Review №90

2022-11-29 22:42:18

Expert assistance in buying a new laptop for Goddaughters college endeavor. It took 20 minutes for the Specialist to be assigned, even with an appointment. He was worth waiting for!

Review №91

2014-04-25 20:30:21

I love this place. When I have problems with my products, I make an appointment with the Genius Bar and they make sure that they understand the problem and almost always are able to fix it. The rare occasion that Ive had to leave the computer there, they get it back to me as promised and working like new. Its a much more pleasant tech support area than other computer stores. Anytime I had to bring a PC into have it fixed at another place, it was always difficult and confusing. Maybe its a result of the type of computer being serviced but I have always loved the atmosphere at the Apple retail stores.

Review №92

2019-03-20 22:38:34

Clean and light shopping floor. Shopping environment is basically comfortable. However pretty crowded sometimes. Employees are basically nice and friendly (not all of them). Check out speed is fast. Credit cards accepted. Free parking lot available.

Review №93

2019-06-05 00:00:43

Bought an iPhone online and chose to pick up at the UTC location. I was greeted pretty quickly at the door and directed where to go for pick up. I ended up purchasing a case there as well and was still in and out the door within 15 min. This was on a weekend evening and the place was packed so I was more than impressed!

Review №94

2014-11-18 20:31:58

Awful customer service. In my first appointment it took 45 min to get served. In my 2nd appointment they cancelled my appointment because I was 15min late. The rep shouted at me when I reminded him the previous appointment.update: In general I think the store is okay and I feel I was mad when writing this review. I had a later visit. Some of the reps are wonderful and so polite (e.g., the guy with a short beard). I am changing the rate from 1 to 3.

Review №95

2021-06-16 02:20:35

Worst experience ever. Nobody was willing to assist me when I was in the store. Every time I tried to ask for help to buy something, Id just be blown off or dismissed without any meaningful help. But anytime someone new walked in the door, there would be other employees willing to help them

Review №96

2010-08-24 22:32:36

This apple store needs a bigger space, its entirely too crowded. Im not claustrophobic or anything, but nobody likes being a sardine! Because its so crowded (all the time), its also very noisy in the store, and the wait times to be helped (assuming the employees arent chatting with one another when people are waiting to be helped...) is too long. Their new product releases have people with nothing better to do (ie: no life) creating huge lines, blocking off the rest of the mall, standing around like bums and camping out (ugh!), and making general nuisances of themselves, and if you do try to get the staff to help you with an Apple product they send you away with a toll free number. Well gee! I couldnt have Googled the number myself! I came in to have you show me how to do it! Apples products are over priced, not living up to the hype, and their customer service sucks. Oh and one more thing... IT WOULD BE NICE TO BE ABLE TO PUT IN A FRESH BATTERY INTO THE IPHONE!!!

Review №97

2022-11-01 23:35:43

Super nice people here! Never have bad service. Whenever I have an issue, it’s always been fixed fast no matter what!! I wish I could give more than 5 stars!!!

Review №98

2019-04-18 00:55:46

The store is huge with so many employees. Its also almost always busy so better to take an appointment prior to your visit if its a service related visit. Kids have special attention and they are kept entertained with a big screen and iPad pros and a trainer for using them. All in all very good experience with almost all apple products on display.

Review №99

2017-09-20 03:24:36

Went in at 8pm on Tuesday. Was a lil worried based on reviews. There was more staff then customers. Very helpful and quick, the girl working the accessories area who likes fleetwood mac did a great job and was nice to talk to.

Review №100

2015-09-04 22:20:22

IMPORTANT:So far we walked in. Simple replace my phone because a cracked screen not hard in reality. We leave run errands get a text and come back and we still havent been helped. We have been waiting at the table for an additional 45 minutes. We have been rarely helped at ALL. So far a lot of people standing around and only react when you stand up engaging. They just hold there iPads and keep pushing back the time. So far all we have met are douchebags. Very disappointing. Terrible service, bad choice of hiring.

Review №101

2016-01-23 10:13:39

This place seems to get bad reviews because people get faulty products. Thats a problem with Apple products, NOT the store. Ive been in twice for my MacBook Pro, once for my iPhone. Everyone is very helpful and I get a representative as soon as I walk in the door. The wait times are long because the Genius Bar reps sit down with you, and explain what is wrong and what your options are. They take their time with each person, and Im willing to wait for that. But I will say, if you have any technical questions, do not ask the sales people up front, wait to talk to a Genius Bar rep. They are more knowledgable regarding the mechanics and inner workings of their products!As long as you call in advance for a service appointment, the wait times arent an issue. I used to go into sprint for phone problems, only for them to tell me that I just needed a new phone (and if it wasnt renewal time, oh well!). Or they would always claim water damage, even if the phone had not been in and/or around water! When I go to Apple, they run a full diagnostic and will replace your phone for free (within the first year, assuming certain damage stipulations). I love this location and I trust the reps. I just purchased a new MacBook Pro and they were very kind and helped me for hours on end while I decided the best course of action.Bottom line: if you have a bad Apple product, thats not reason to give a whole store low ratings. That doesnt even make sense. And if you just walk into the (always-busy) Genius Bar, and are surprised to be in a wait queue, that is on you, as it is suggested to call in advance. This is the nicest, quickest, and most helpful Apple Store Ive been to. I will always feel comfortable going to them if I have any problems!

Review №102

2021-08-26 00:16:36

Spilled coffee on my laptop. Robert at the Genius Bar took it in the back room. 10 minutes later came out and showed me pictures of corrosion between the battery and the touchpad. Told me my laptop was valued at less than $200 and proceeded to sell me a new laptop.Took apart the laptop and the internal parts are nothing like the pictures Robert showed me of corrosion.Took my over 90 minutes to remove the batteries vs his 10 minutes in the back room.He never dismantled to laptop.A UNETHICAL attempt at making a sale on a new computer.Robert needs to be FIRED!

Review №103

2016-12-20 18:33:01

Usually I love going to apple, but I will NEVER go back to this store again. Horrible customer service. I was flat out ignored by the people working there, and had to ask twice for help before the greeters working there even bothered to look up from their iPads. The greeter (Kelly) informed me that I would have to wait 20-30mins to have someone help me pick out an apple watch. I mentioned I didnt need help to try them on and knew which ones we wanted, I even had a pre-paid gift card and just needed someone to grab the ones we wanted from the back. Turns out they had been completely sold out of the new watches for days and werent expecting more in for another week. One would assume this would be the first obvious mention before asking me to wait forever to find out they were sold out. A simple heads up we are sold out of the new watches, so if you dont need assistant trying them on you can order them online. The rude tone and obvious annoyance was written all over her face. I know its the holiday rush, and people can be intense but dont take that out on new customers and waste their time to stand around and wait for something she knows they dont have in stock.

Review №104

2020-07-17 00:30:44

If I can give 0 stars I wouldTheir inexistent social skills and lack of logic is tiering.When I got to the store they said I cant go in without an appointment, and that I need to book one via a link they provided. It didnt work.Then they said its only done through apple.com which also didnt work.Then they said it can only be done with an iPhone and cant be done with an Android phone 😡.So I asked if I can talk to a representative from the store, they said no and that I should call customer service which I did only to be informed that they give service only to existing customers (people who already spent money in apple store).My solution was the easiest, I went to a windows store and bought a better computer for half the price with a ton of customer support every where, (its windows). :)

Review №105

2019-03-07 18:15:21

I went into Apple because my iPhone XS displayed green and purple lines across the screen and then the touch screen stopped working. When I sat down at the genius bar I was informed that this is a common issue with the new model because it was engineered with 2 wires that are too close together and get pinched. He said they would replace the touch screen free of charge. When I came back to pick up my phone I was told that my phone showed water damage and so they would not replace the screen and I would have to buy a new phone....even though the only issue I was having with the phone was the touch screen not working (the phone was turned on, charged fine, etc.). This issue occurred on the last day of our honeymoon and my photos had not been backed up, so I am losing them all. I am very disappointed in Apples policy. The only issue my phone is displaying is due to their faulty engineering design but because of a little red water damage line they will not fix their own mistake so I can unlock my phone and back up my honeymoon photos.

Review №106

2023-11-16 03:30:32

Nice outdoor mall. Very pretty and have lots of great stores. Lots of restaurants too.

Review №107

2018-03-14 03:30:59

I was treated in a rude and arrogant way, and I was shocked how come these salespersons didn’t even have smile on their faces and why they all looked very inpatient to me. I thought I could be only one who think this store has a terrible customer service, but now I am very “relieved” after seeing so many people have been complaining about it... :) Apple has great products, “smart” pricing strategies, and bad customer service( getting worse and worse over times).

Review №108

2018-07-21 04:38:38

Brandon is awesome! He knows what to do and was an amazing to solve the problem so quickly.My sons phone got broken with screen and inside also. My husband had a meeting with a lady so long time and she couldnt solve the problem and asked to call service center.(I read all other peoples review and maybe the lady is the same lady we met. I dont understand why she is there to make people upset.I saw another lady there and she was just standing like statue. They should ashamed of themselves to make peoples feeling upset and couldnt any single problem.)So we did call to service center but they couldnt do anything due to broken screen.I was pretty upset that Apple doesnt have any solution for this and visited Apple again.Brandon was there and he listened our problem carefully and solve the problem so quickly.Find Brandon and ask him!He is a super nicer and smart guy!If you have any bad experiences with those two ladies, go to Brandon! You wont regret to his service!Thank you, Brandon!

Review №109

2016-11-01 08:53:30

Pretty weak customer experience at this location. Was initially greeted by a crowd control guy (maybe Andrew) who had VERY limited knowledge on Apple watches and quickly transferred me over to a product expert who again had very little-to-no knowledge of Apple watches. Both guys I corrected regarding features and differences between watches and which versions were available in their store inventory!!! Luckily I knew which one I wanted, did my research and insisted he double check the one I wanted was in stock. Then as Im about to spend 430 he asks if I want Apple care, I said I dont know, Jesus quickly responds with well if you crack it then you have to pay 300...lol what a crappy experience at this Apple Store. If you can, go somewhere else!

Review №110

2015-11-16 02:30:59

Wasted my time on a Sunday without disclosing they cant process credit applications on Sundays. Sales staff expected me to call the credit department and refused to take responsibility for selling service that they cannot support.Also refused a factory recall on an iPhone battery because I didnt have an appointment Staff was rude, unhelpful and very stuck-up. I do not recommend this store or any apple products.

Review №111

2017-11-25 02:29:45

I took my mom who is 75 to buy a new iPhone. Our apple genius overcharge by $50 because he did not notice that the gift card that he was supposed to credit our account with he actually charged our account with. My mom had to point out the error from the receipt. After he attempted to credit back the $50, he then proceeded to bring out and register the wrong phone with AT&T. Immediately after he left for a break leaving a mess that took an hour to resolve in his wake. Apple is supposed to be user friendly, yet this employee turned a simple purchase into a 2 hour ordeal because he could not be bothered to pay attention to what he was doing. What happened to being a welcoming user friendly environment? Especially for seniors? The worst experience I have ever had at an Apple store.

Review №112

2020-12-17 21:57:05

Called to set up a service appointment for my cell phone that is not working. Two days to wait for an appointment all while not having a working device. GET IT TOGETHER. Not having a same day service appointment drop off makes no sense.

Review №113

2019-12-09 16:39:48

Not impressed with the customer service level for purchasing a phone, I feel like this store lacked some basic customer service skills. Store has not as busy, a bunch of reps just standing around. Come on Apple step it up, customers pay high $$ for your products.

Review №114

2021-02-20 03:01:27

The two security guards and the staff inside are absolutely abhorrently worthless, they let me and an entire line freeze for 30 minutes just to have one person ask if they can go in and they just say “no it’s appointment only”. They were just laughing the whole time doing nothing. Will never buy another product here and will steer people to I other locations. Unacceptable

Review №115

2018-08-12 22:30:25

This Apple store is a great Apple store, except for the fact that if you wanted somebody to help you, you had to wait for 15 minutes or even longer. I feel like thats normal for all Apple stores. The people here are helpful and are willing to tell you that iPad covers are cheaper on Amazon.

Review №116

2018-04-05 01:51:03

I would give 0 stars if I could. I went in to get my battery replaced, and they gave me back my phone with a BROKEN screen. The guy said because I got the screen replaced in the past they would not do anything about it. I literally had to pay $30 to recieve a BROKEN phone back. Obviously im super frustrated. They didnt even suggest replacing the screen, I cant believe their lack of customer support skills in situations that are clearly volatile. I bring in my phone in perfect working order to get a new battery, leave with an unusable phone. Thanks APPLE!

Review №117

2023-01-28 02:41:51

I came in earlier, ready to drop 1k on a new iphone. The guy checked me in and advised me that someone would be with me shortly. 15 minutes later I was still all alone at the table waiting. Ill take my money else where. Thanks Apple

Review №118

2021-07-04 00:48:42

I came to trade in my MacBook Pro and Serene was so helpful! Serene made my first trade in experience so smooth. I came before noon on a weekday, highly recommend cause it can get busy on the weekends.

Review №119

2012-06-26 19:29:26

My experience at this Apple Store was a phone call to ask someone if they could do battery replacements and how long it would take. However whenever I called the 858 number listed above the system wouldnt let me talk to a person. If I got through all the menus it would forward me to Apple Care their central call in place. I cant talk to anyone at the store. Are there even employees? I love my macbook pro but this is ridiculous I just wanted to ask some simple 2 minute questions.

Review №120

2019-02-07 22:43:14

Store is great as you would expect from any apple store. Sales staff is responsive and good service. However dont finance anything with them, Sales staff make claims that later when dealing with the actual bank are just not true. Then they will tell you that they hand it off to the bank and dont remember what they stated... I ended up with a bigger bill than I was expecting while setting up the purchase at this store.. Very disappointing.

Review №121

2016-11-04 15:27:09

Ignorant, rude and condescending service - never Apple again for meI went in to fix a water damaged Iphone. I have international Applecare and I was told at the first visit that the replacement was free. However, I did not have the apple account info at hand so I had to come back a second time. ON my second visit, the technician at the AppleStore UTC was very rude, questioning where I got the free replacement information, even though it was their colleague who told me in the first place. They just refused to hear my explanation, refused to verify my version with their colleague. The supervisor intervened and his attitude was even worst, condescending and rude. At the end, I had to agree to pay for the replacement because my son needed that phone. They then run an invoice for the replacement which showed the phone was free after all under international warranty. They did not apologize, did not admit their ignorance and mistake. Instead they said they gave me the phone free because of the unpleasant customer experience.Now I have decided Id rather buy an exploding Samsung rather than dealing with such rudeness and condescension. Apple lost my business because of their supposedly stellar customer service.

Review №122

2023-07-25 23:47:55

Terrible service, told us we can’t fix anything and we have to drive an hour to get anything done, make sure to go to any other store because they were not very kind.

Review №123

2018-10-15 03:51:02

We were a walk-in with a computer repair problem. They had an appointment available, but not for about 2 hours. This gave us time to see the mall, eat and get back for our appointment. They were able to fix the problem, which was wonderful!

Review №124

2017-10-31 04:50:36

Apple has stopped caring about its customers now. They only care what’s convient for themselves. Told different stories by different techs resulting in wasted time. They seem to value their own time than customer’s.I was told a product would be covered under warranty, only to come back and told its not. Whatever it is, at least tell me the exact policy so I don’t have waste couple hours driving and wait at the store.I walked off the store disguised and decided to cancel my $1200 iphoneX order.

Review №125

2022-06-24 00:46:44

Such a great customer service by the Genius Bar! They helped me out understanding the technical problem on my phone and found a solution for it. No cost at all with a limited warranty!

Review №126

2013-01-07 01:33:42

I have gone to this store many times and they are always helpful, kind, and knowledgeable.The genius bar is great, I broke my phone and they gave me another for less than 1/3 of the price of getting a new one. If I had applecare plus it would have been a lot less, but my fault!It seems like a lot of people here are simply not familiar with how the store works and they dont like it when their unrealistic expectations are not met. If youre late for an appointment and they cancel it, its because YOU were being unprofessional because you were not on time. If you walk into a doctors office and are late and theyve taken another appt, its because theyre busy. Just like the Apple store, doctors dont have time to wait around while you run late. Be on time and theyll help!

Review №127

2018-05-11 19:40:03

After receiving my phone back from a battery replacement when I walked out of the store I noticed that there was a small scratch on my screenprotector. I went back inside the store and asked if they make pictures of the phone before they start replacing the battery and the simple answer was: “No sir we don’t do that”.

Review №128

2017-11-26 22:36:29

I think this Apple store is most terrible store! We just wanna buy a iPhone, very quick then go. we waiting there very long time! No body help us, they told me, you are the next one, but, after 5mins. Still …asked again, you are the next one. You lose a good costumer, now I buy pixel 2, and I will never buy iPhone again!

Review №129

2014-08-19 04:38:52

YELP REMOVED MY REVIEW, SO IM POSTING IT HERE. I have also filed a formal complaint with Apple. I have owned Apple products for many years and love my Ipad/IPhone. I have also generally been very happy with Apple support when I have called in. Recently both of my chargers for my iPhone and iPad started to fall apart. Basically the plastic end that plugs into the phone started to peel back from normal usage. This happened first on the phone charger and more recently on the iPad charger as well. I decided to take both products into the Genius store for what I thought would be a painless swap. I made an appointment for Saturday at 4:00 and arrived promptly with both cables in plain view of the salesperson who was waiting at the front. I informed him that I have an appointment and he told me that the store was closed for construction. I asked why I had not been called or notified via e-mail. I was told they are currently in the process of contacting customers to let them know that their appointments were cancelled. Looking inside, I saw an empty store with the exception of about 20 employees standing around doing what looked a lot like nothing. I therefore rescheduled my appointment for 3:20 on Monday. When I arrived, I again had both charger cables in my hand and in plain view of the employee, George Arias, who seated me at the Genius Bar for what I thought would be a fairly short amount of time. After waiting about 10 minutes, I asked how much longer it would be. The Mr. Arias told me that there were still 2 others ahead of me. A few minutes later he came back and asked what he could help me with. I showed him both of the cables that were falling apart and he promptly informed me that they would not replace the cables because of the wear and the fact that the plastic was peeling back! Absolutely ridiculous considering both items were still under warranty. I assured Mr. Arias that the chargers became this way from normal use and had never been stepped on, kicked, pulled on, bitten, etc...I mean how else is a phone/tablet charger going to be used other than being plugged in? I was summarily dismissed by this employee whose arrogance was astounding. His treatment of me was basically conveying that I did not matter as a customer and that what I was saying was untrue.As I left the store, I was seriously thinking I guess Ill NEVER purchase an Apple product again. Honestly, this made me somewhat upset as I do love my phone and iPad. I decided to turn around, get this employees information, and call the Apple support line and Im so glad I did! Talk about a night and day experience! The employee who helped me on the phone apologized for the treatment I had received from Mr. Arias (who is also a manager by title) and immediately rectified the situation by mailing out 2 new charger cables as both were still under warranty.Based on the numerous 1 star reviews, I believe the management and leadership at this store is lacking. I hope Apple does something to rectify the treatment of its customers and better trains its management and in turn employees particularly at this Apple store.

Review №130

2016-07-20 03:52:32

Walked in 25 minutes before closing to replace fried lightning cable under warranty. There are like 15 of CSRs chilling there and only few customers. They politely asked to come back another day or schedule an appointment since technician had to look at lightning cable and they dont have technicians anymore but yeah, they have ~15 sales people doing nothing. Its lightning cable with rubber at the base falling apart. Everyone who owned Apple knows about this problem and apparently they dont have enough brains to determine that cable is falling apart and replace it. I recommend Apple but will never recommend this specific store.

Review №131

2023-06-06 12:35:55

I have visited this place over many years and it always been A+ service. I have always reviewed what I really wanted to make an outright purchase and it has always been super fast.

Review №132

2023-12-11 00:14:43

Long wait times. You make an appointment and they still make you wait 15+ minutes.

Review №133

2017-11-13 04:29:26

Wish I could give 0 stars. I was gonna change the battery for my phone but they told me that if they broke the glass during battery change, I need to responsible for cost and all my content will be lost. I was shocked! If they screwed up your phone, then that is your problem not theirs!! They care themselves more than their customers!

Review №134

2018-09-01 16:21:04

Amazing group of people, shoutout to the gentlemen that helped me out; technician and the manager of the store with hearts of gold! Helped resolve my issues with my watch, understanding and compassionate people who know the meaning of “customer service”! From the bottom of our hearts, my wife and I thank you for your hard work and dedication!!!

Review №135

2022-09-27 01:05:42

They will blame the apple costumer support and give you no reason why they denied service to a less than a year old applewatch!Is just absurd the costumer service, better yet i will say is a joke

Review №136

2017-09-28 15:26:25

I’ve been a loyal customer with Apple since OS X panther. Maybe things have changed since then but the repairs in store and nothing but a rip off. The cost for screen repairs is border line extortion. I’ve owned iPhones since the original but this will be my final Apple purchase.Apple has changed from customer oriented support to caring only about profits.

Review №137

2019-03-26 21:23:15

Absolute best Apple store in the area! Purchased a MacBook Pro from them and the two awesome specialists that helped me were friendly and patient. Never had a bad experience with Apple. I definitely will try to come back!

Review №138

2018-06-12 04:01:24

They moved into a new store front near the new Nordstroms building. Very nice. Doubled the sqare footage of their old store. Staff is always very nice. I had my Macbook Pro serviced there. Not a big Apple person, but thats as personal choice. Has nothing to do with this store.

Review №139

2019-05-09 02:05:58

Felt really rushed by one staff while i was setting up my device. He kept tapping on his pants around me, while i told him im fine on my own. The staff to get me was great tho

Review №140

2017-04-27 23:45:11

Hi everyone. Just attended such store. My lightning cable ( from iPad. It was a gift from my friends) is only 2 month, and 1 from 8 pins have burned. I wanted that Apple change it, but employees refused to do it. I am regretting.

Review №141

2020-11-07 22:21:22

They only allow people with an appointment to get in even if you just want to buy something, not repair! But they didnt even mention it on their website! Worst experience ever. Make me want to use my 5-year-old 6s one more year...

Review №142

2018-08-09 16:07:18

Like all apple stores, theyre beautiful and customer service is amazing. I get blown away every time but how friendly Apples staff is and how much theyre a let to help out with whatever issue I have Everytime I enter an Apple store. Wait times are never that love too

Review №143

2021-09-06 18:23:03

I was happy with all my experiences at the store but this time they supposed to give my cellphone with shattered screen back so I get backup but she came with a exchange cellphone, I was shocked and unfortunately accepted that because I thought she didn’t understand me for my accent and my cellphone’s already gone!I paid over $400 for that ! It’s been 2 days, I came back and they are saying that kind of sale is final !Managers tried to make another exchange so I get about 200 of my money back !!Over $400 went to trash can with many pic from past few years .I would never go back to this store because it’s APPLE and I expected much more!

Review №144

2020-10-29 21:33:28

I went with my grandma who had questions about her 2 iphones. We were helped by very kind guy named Jesus who helped her in everyway he could, within the appointed time slot that is. She had so many questions and he did everything he could to answer all of them to the fullest. If I used apple I would definitely return.

Review №145

2020-08-08 22:43:14

REALLY BAD SERVICE AND ATTITUDE!! The securities don’t let you in without an appointment even for urgent problems! The manager Evan is even ruder. He doesn’t ask for any of your situation, only refusing to let you in. TERRIBLE... SO DISAPPOINTED!

Review №146

2019-06-08 03:54:44

Seems very disorganized and shoddy service. Felt really rushed and staff were rude. Has Apple lost its magic? Feels worse than most electronic stores...just several times the price. You can get better android products for less with similar or better service.Isn’t that what differentiated Apple in the past? No longer

Review №147

2023-09-22 17:09:28

Staff doesn’t really know their job and give wrong information. Just a total time waste to go to this Apple store at UTC.

Review №148

2017-05-18 17:33:37

I accidentally turned my iPhone 6s Screen off, (so that it was completely Blacked-out.) I spoke with an advisor with Apple Support, and we were not able to fix my issue. The Representative with Apple Support told me that I could make a Genius Bar Appointment, and the first available date/time.. would be 2 days from then. Since I needed to fix my phone almost immediately, I opted to take my iPhone into the nearest Apple Store at (UTC Mall), hoping I could find some help as a walk-in. I actually arrived maybe 6-7 mins before they closed!! So, I figured Id just have to make an appointment after all, having arrived so late. I waited for a few minutes, and then spoke to a Supervisor, by the name of John. I told John my problem; and in less than 1 second, he resolved my issue, (with a 3 Finger tap..!!) I was so grateful that he did this for me, (that I wanted to post my Gratitude to Him again here), for fixing my iPhones issue and resolving my problem ~as close to immediately as possible. :)Thank you again John!!A Happy Apple Customer,D Laurensp.s. (I visited you on Tuesday Night, May16th, at approx. 8:55pm; UTC Mall Location.)

Review №149

2019-12-08 23:42:15

They treated me horrible. Awful service, I asked three staff members for sales support (I just wanted to ask for existences), all of them behaved rude and disrespectful with me. The staff people acted as if they were doing you a favor.

Review №150

2019-09-29 02:39:56

They only care about getting products off the floor, not about their customers! I am a company owner and I had an employee tell me that my laptop breaking was “a learning experience” and that their products are “sure to fail”. I’m truly appalled by the service, or lack thereof, I received.

Review №151

2018-09-11 04:14:21

The manager, Chloe Horner, is stupid, lazy & incompetent. I’ve never had an unpleasant experience with Apple before I walked into this Apple store. Fortunately there are other Apple stores in San Diego. Were that not the case I’d switch to Samsung. Avoid the Apple store at UTC!!!

Review №152

2020-09-13 15:53:00

I went to these Apple location there’s no line and not much people inside. I went to the line and the two sales people told me that I need to make an appointment REALLY!! How about if I need to buy a phone that day. They can’t let you in ridiculous.

Review №153

2018-11-24 00:22:59

If you wanna buy Apple brand goods, this is the place to do it. This store has a clean and sparse looking interior design. It can get quite crowded during holidays. The products have this patented Apple design aesthetic, and the Apple prices.

Review №154

2020-07-30 19:24:15

Dont go to this store without an appointment. I was informed with this info only when I came in front of store, totally a waste of time. I can understand it is for limit the people density but this is the only store that I know appointment is a must. They dont even give customer a chance to wait in the queue. Sorry apple, I dont know you are that popular

Review №155

2018-09-16 06:17:15

They are super unfriendly. I entered at 20:20 to buy a new battery for my iPhone and they refused to serve me because it was to close to their closing time 9pm. I thought battery changing process would not take more than 10 minutes. I am very Disappointed, I drove 10 miles to the shopping mall specifically for apple store and ended up just wasting my time and ruining my Saturday evening.

Review №156

2019-03-29 15:11:19

This relates to the one guy I dealt with as Apple is still not working for me. This last visit, though, service was prompt, efficient and he answered all of my questions to the best of his ability and before I knew it was done. If I had his name Id post it here because he deserves to go far.

Review №157

2014-09-23 23:55:10

My ipad was showing weird color after I accidentally dropped it on the table, so I was just visiting the Apple Store at UTC to check if it is repairable. I was helped by an employee who is very nice and friendly, he didnt promise anything but told me to allow him to try something, and just a few minutes he came back with the ipad recovered as good as new! Im so glad that I went to the right place! Thank you!

Review №158

2016-01-05 22:57:13

I felt like I was talking to Siri. The store employees might as well just be automated because every single employee is brainwashed and insincere. I came in to fix my phone, and instead of helping me, they just tried to rip me off and sell applecare to me. It was disappointed and frustrated with my experience.

Review №159

2014-08-13 19:51:07

It is crowded and even with an appointment you have to wait. Most of the employees try very hard to be helpful, but some of them dont know the answers and then you have to wait for a supervisor. There are not enough places to sit. If I had a place closer OR I hadnt started with the iPhones I would not go back, but I have Macs for my business and my home.If you have not yet bought one of the Mac or iPhone products Id try Samsung at Best Buy. Samsung was rated very highly be a respected consumer magazine.Otherwise give yourself a lot of extra tme at Apple and be prepared to go back and go back in order to get something that works. Tomorrow will be my 3rd or 4th visit for my iPhone 4 or 5. Oh, and it gets smelly because its so crowded. Also, I was just told that my version of the phone, the 4s and the next one, are known to have these disconnect problems. It would have been nice for them to tell me that so I could have switched versions sooner.

Review №160

2019-11-07 00:03:44

Went with over heating problem for my iPhone x. They ran some test and on the basis of which they are saying the phone doesnt has any issue. Unfortunately I had to come back with any solution Tommy problem. The phone drains the battery in 1 hour of full charging which makes it unusable. The technician was not ready to listen to my problem and just got stuck with the test results.

Review №161

2015-10-18 22:08:03

I just visited this store for the first time and mr. Paul was my costumer service at first that was rude guy he ask me and my friend for showing ID and my friend Id card is passport show that mr. But we are a transgender he ask why we use mr. In passport, its not his business to ask that I have right to wear what I want we really angry and we talk to manager then he call JENIFER small lady from Kazakhstan she was the best costumer service I have ever met she know everything to help us We really happy to leave the sore with joyful messBut mr. Paul would be sent to train how to speak nice to people a specially transgender like us .

Review №162

2020-11-03 23:31:38

I called the store asking if I needed an appointment in order to buy a new computer and they said they were doing walk ins no appointment needed. I get there 30 mins later and they tell me they are booked when the store was close to empty and could not help me until the next day.

Review №163

2019-03-19 03:49:06

I recieved great CS. Alex helped me get in and out of there at no cost. I have apple care for my 2017 MBP. I made an appointment for a spacebar fix/ replacement and he took care of everything. Fixed it under apple care at no cost. 10/10 Dont go anywhere else.

Review №164

2023-08-08 15:32:38

Great products and support. They need to staff so appointments are not needed.

Review №165

2018-11-11 03:54:31

Please do not change the battery with their promotion price $29.99 because when I went home try to charge my phone, the charger is not charging. Went back to the store and the manager identified they provided the bad battery. Also the waiting is ridiculous!

Review №166

2018-12-01 05:36:33

Great visit to the Apple store! Sales associate was super nice and very helpful. Even though he knew I wasnt buying right then, he still very patient and answered all my questions.

Review №167

2019-05-24 05:20:38

I had a problem with my phone and as I enter to the store there was a guy named TJ (i think) he asked me whats the problem with my phone and I explained but i guess he was annoyed by something and was very rood towards me, I thought maybe I was not patience so I made sure to listen to him, but he was so rood and talking loud and treating me like an idiot! I stopped asking questions and left.

Review №168

2019-02-16 07:13:41

UTC Apple store staff is very friendly, great customer service. I think most of the Apple general experience is overrated. most advisers from other stores seem to be each on different pages.

Review №169

2018-09-04 21:20:49

Once I found the store in the mall everything flowed easily. The store employees were very helpful and informative. Since I already knew what I wanted, I was out of the store within 15 minutes.

Review №170

2016-07-07 17:36:44

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Review №171

2023-10-18 19:54:32

The employees are clueless as idiots. The service here is pretty on par with McDonald’s.

Review №172

2019-02-09 19:31:19

Sales people were amazing. Products were very slick and equality impressive. Prices were astronomical. A $1200 PC in a beautiful compact package was over $5000.

Review №173

2019-10-22 18:45:09

Poor Customer Service! Was told to wait in corner and then forgotten about... when I asked for help again, they said I should go back to the Corner and someone will be sent to me... no one ever showed up. 20mins later, I left.

Review №174

2018-12-21 17:06:47

Henri the salesguy was friendly and super helpful. Although, I have no money left after my purchase 😜 if youre in the market for a new comouter or phone, ask for this guy!

Review №175

2019-08-14 19:12:16

Horribly rude staff member - Russell - avoid him at all costs. He refused to give me his last name presumably because he didnt want to be reported as being rude and unprofessional.

Review №176

2020-07-31 18:25:41

Went to buy watch, 8 security guards outside and you can NOT get in because you have to have appointment TO BUY ANYTHING, not for repair. To buy. Ridiculous amazingly crazy; then everyone complain and crying babies why AMAZON it’s killing everyone👍👍👏👏👏

Review №177

2019-02-20 18:37:57

Took very good care of me and my mom. Replacing the iPad due to battery issues was about 100 bucks and they ended up fixing the computer for free and it is not under warranty.

Review №178

2014-04-08 06:34:10

So this is my situation. before i went to the store to talk about getting a new battery for my macbook i checked to see if there was anything available (appointment wise), but nothing that day. i then drove over to the utc apple store and walked in, wasnt greet by anyone and walked my lonesome self to the genius bar. i stand there, laptop in hand, till i eye someone to help me. after being asked why i have arrived at the store i stated, i saw that you didnt have any appointments open today so i thought id try my luck with a walk-in. Apple/person u are correct, i can set u up with an appoint for... 5 pm tomorrow. WTF!!!! ok this is what blew my mind, i said i looked at ur appointments and iv acknowledged that i know how to make an appointment. I HAVE clearly come in b/c i know ppl dont show up for appoints or drop them and i am hoping for a walk in help. no wonder this place gets bad rating. the apple person then pulls a comp and tries to set up an appointment for me and i then stop and just leave. i dont know if it was just the person that helped me, but he was a jerk to me and wasnt helpful or even tired to pretend helpful. i would have liked it if he put in effort to try and get me help for my computer. WHAT A JERK.

Review №179

2015-04-14 23:41:52

My recent visit to the La Jolla UTC Genius Bar for a service appointment about my Mac Book Pro brought huge relief! Let me sing the praises of Mr. Shaun Mangal, the person who managed the problems with my laptop.Yes, as expected all the issues were resolved, but this guy was terrific in explaining what he was doing as he went along and why! It was great to not be made to feel like I was some kind of dope because Im only a computer user, and not a computer software or hardware engineer.It was oh so nice to get an Atta Girl. So the only thing left to say is-- Shaun Mangal, Dude, you rock! Thanks!

Review №180

2024-06-04 02:15:50

Very helpful staff.

Review №181

2018-10-12 18:08:55

This review is for employee name Vernise with glasses. You are probably the worst Apple employee I have ever seen. I have no idea how you even got to work for this company. People like you only should work for Walmart where customer service is the last priority.

Review №182

2016-10-24 00:09:36

Free multi-task Daniel an Apple store was very cool more than helpful above and beyond thanks Daniel Jonathan

Review №183

2019-02-27 09:32:27

Ok customer service, sometimes service really sucks even if they lose money, these people really believe theyre geniuses, most of them have a holier than thou Attitude, theyre all on different pages, it has to be their way or the highway. Go into one of these stores a couple of times and youll see what I mean. The entire Apple experience is way overrated.

Review №184

2019-04-01 19:43:03

Love Apple UTC! Every time I had issues with my mac book pro, the staff is always helpful and they do all they can to help me with keeping the cost down or replace at no charge. Thank you

Review №185

2019-08-31 23:44:07

I was having some computer issues with my Macbook, so I took it into the Genius Bar where Kevin was able to help detect the issue right away. He answered all of my questions and was very pleasant to talk to.

Review №186

2023-01-24 18:59:17

Entered Apple UTC around 10:45 am ;15 sales people, 4 standing around not engaged with customers and no one has approached me to see if I needed help.

Review №187

2016-01-13 02:53:19

Made appointment to replace camera under iSight program (6 Plus) at 4:20pm. They finally got to me at 4:45 and said: We cant take in your phone until 7:00pm and should have it back around 8:00pm.... Shopping for a Galaxy S6 + now. Looks like I will pay retail, but that ok. iPhone, Ipad Air 2 and Apple watch are all going on CL. I am done with Apple after this, and am actually excited

Review №188

2023-09-23 00:04:05

Have a appointment at 4:15 its 5 still outside store in line super unprofessional

Review №189

2021-06-03 00:19:34

There’s more Apple Geniuses standing around talking to each other than actually helping customers. On the other hand, everyone should work here. You literally just stand around and talk to your coworkers.

Review №190

2018-01-24 01:02:03

Shame. Usually when I walk into an overpriced retailer I expect the treatment to match (Take Lulu for instance). Apple employees are Rude, unsmiling, unhelpful employees. If I didnt hold stock in Apple Id switch to the other guys.

Review №191

2020-01-24 02:14:55

Nice, safe place.Good place for shoppers

Review №192

2022-03-27 23:29:41

Unprofessional store, after spending an hour in the store for a defective apple watch no one was able to process a return. I returned home with the same defective watch. I will never buy anything from apple.

Review №193

2013-03-13 16:32:08

I had an outstanding experience at Apple UTC. I was helped by Melissa at11:30am, March 12th. I have been struggling with attaching a NAS diskto a macbook pro. Melissa was thorough, smart, professional, friendly,and successfully solved my issue, taking the time necessary to make sureI was successful. With outstanding people like Melissa, it is a pleasuredoing business with Apple.

Review №194

2016-09-21 00:29:07

Thanks for Apple Idiots. They said my phone was over and couldnt be backed up in any way. The only solution is to replace it with a new one and lose all data.After I came home, I used 5 minutes to enter it by looking at an online tutorial.

Review №195

2021-12-15 04:13:58

Exceptional customer service from genius-bar technical expert Sham, would recommend flying to San Diego and coming to Apple UTC whenever you have any issue with your Apple devices

Review №196

2016-06-19 19:59:44

This is a huge Apple Store with lost if representative available to help you with your issues. The pie open here are friendly and courteous. They have all the Apple products available in store.

Review №197

2018-04-11 21:10:49

Excellent healthy choices with great flavors. Service was excellent as well for a busy lunch crowd. Would highly recommend for the discerning healthy eater.

Review №198

2016-01-21 00:01:47

Awful customer service... my ipad never turns on when unexpected shutdown after warranty last Jan.once they checked it at that time, provided replacement for battery failure which costs $99, then the same issue happened again after 1 year I guess, and they offered $299 replacement for this same defective issue whic is not battery fail because it never turns back on, whatever they explain about hardware side such board and chips, they cannot even open the case and cannot check the battery volatage, it was obvious battery failure with power manangement IC but they didnt want to recognize it and keep saying like siri...

Review №199

2021-12-24 00:15:01

Gabriel was super professional and helpful. He answered all my questions and got me in and out quick ! Definitely recommend this location. Thank you Gabriel.