Apple Third Street Promenade in Santa Monica

Review №1

2024-05-16 05:14:14

The Apple Store on Third Street Promenade in Santa Monica, California, is a prime example of Apples commitment to blending technology, architecture, and customer experience into a seamless retail environment. This location, like many of Apples flagship stores, is designed not just to sell products but to offer a space where technology intersects with the public, inviting exploration, learning, and community engagement.Situated in the bustling Third Street Promenade, an open-air shopping, dining, and entertainment district thats always alive with activity, the Apple Store stands out for its strategic placement and architectural appeal. The area is a popular destination for locals and tourists alike, offering a vibrant atmosphere that aligns well with Apples brand identity of innovation and style.One of the key features of this store, similar to other Apple retail spaces, is its open, airy design. Large glass panels allow natural light to flood the interior, creating a bright and welcoming environment. The layout is carefully planned to encourage customers to interact with Apples latest products and technologies hands-on, providing a tactile experience that online shopping cant match.The Genius Bar, a hallmark of Apples in-store service, offers personalized technical support and advice, making technology more accessible to everyone, regardless of their expertise level. Furthermore, the store often hosts Today at Apple sessions—free educational workshops that cover a wide range of topics, from photography and video to music, coding, and art and design. These sessions not only enhance the customer experience but also foster a sense of community among participants.In addition to its consumer-focused offerings, the Apple Store on Third Street Promenade serves as a cultural meeting point where technology enthusiasts can gather to witness product launches and other special events. The excitement that surrounds these occasions is palpable and contributes to the stores status as more than just a retail outlet but a destination in its own right.Overall, the Apple Store on Third Street Promenade exemplifies the brands ethos by providing an environment that goes beyond mere transactions. Its a place where visitors can immerse themselves in the latest technological innovations, receive support, and engage in community-driven learning experiences, all within the vibrant context of Santa Monicas beloved shopping and entertainment district.

Review №2

2024-04-01 17:57:03

A really big Apple store with most of the products available on site. Staff Poky helped me find my stuff, very polite nature and soft spoken.

Review №3

2023-01-07 20:59:32

If you think waiting at DMV is long, try Apple Store.They promised 25-30 minutes, but it ended up almost an hour. I know they have a lot of people and may have some marginal error. But this is much longer than DMV based on my experience with any appointment.And they are really nice even though after a long wait. You cannot get mad at them, people are working to help you. They tell me to walk around and pay attention to my text message. Well, it sounds good, but I cannot go shopping or walking around knowing something is coming up and if I miss it, it may be another 1 hour wait. I decide to wait inside with AC and chairs available instead of somewhere else.People come to return, seniors come to ask simple questions, and others come to check out and touch the latest product with their hands. Apple is indeed sexy that almost everyone here is busy asking questions or being asked. I don’t blame them. I respect Steve Jobs, not Tim Cook.My question gets resolved in 3 minutes after nearly one hour wait. I have full product line of Apple and I am here for iPod touch battery issue since it is still under AppleCare and there is no way to check the battery health except by phone or visit the store. And I know by phone will make me an Apple hater, I choose to come in person.Expect the long wait even they tell you 25-30 minutes, you can never and neither can they predict how long the person/people before you will take. Too bad they don’t provide charging for my phone while I wait and my battery nearly has less than a quarter left.It is still a bitter sweet experience. The person who helps me is extremely professional and courteous. He is surprised that my battery is going through only 57 cycles after 2 years and ensures that my battery is healthy from his device. I am relived.Try not to visit again as I don’t hope to have any more issue. I hope my first time is also my last time.By the way, the design of the store is fun and trying to relax you while you are there.2nd time with appointment here and bring here on time still needed to wait. It was just having too many fans, people and questions that it’s always busy. But luckily, I did not wait to long, it was just that no one checked me in when o arrived and I had to interrupt someone to check in. But overall, they are eager to serve and help once you get their attention.

Review №4

2024-05-12 18:32:37

This is the worst apple location in Los Angeles. The managers are extremely rude and unpleasant to deal with. I visibly watched and heard the manager speak negatively about me to another worker in front my face. He engaged with me with animosity from the start of our interaction. He seemed skeptical and did the bare minimum to try to address my situation. I asked for another manager who was more helpful but also doing the bare minimum to look up/verify my account information. They act as if Apple doesn’t have at their fingertips records of purchases and transactions and repair requests. Why are you asking the customer for paper receipts when you have a system in your hands that could easily facilitate verifyig everything that I am discussing.

Review №5

2024-02-19 02:55:49

Made a Genius Bar reservation for battery repair, did the diagnostic before arriving. Arrived on time, they made me run the diagnostic again and it took 25 minutes to get my battery repair started.Why ask the customer to run the diagnostic ahead of time if you make them do it at the store anyway.What’s the point of a reservation if you have to wait anyway?2 hours for the repair. Then when they gave me the phone back, the battery was at 25%.Why not charge the replacement battery to at least 50?Genuinely unimpressed. Probably Apple doesn’t read google reviews but you do!

Review №6

2024-04-22 07:41:40

The best Apple branches ever, not in California or even America as a whole?! But in the whole world..You are great, keep going 😍👍🏻

Review №7

2024-03-25 02:33:41

Thank you, today I was assisted at the beautiful Apple 🍎 3rd street promenade facility by Mr:Evan technician. The Gentleman was extremely knowledgeable and restored my iPhone.. such Excellence deserves proper recognition from your most grateful client . Thank you 🙏🏻

Review №8

2021-10-09 03:45:13

My experience was quick by the assistant Brandon.I was having an SMS problem, I couldnt solve it but he was super helpful.Talking about space, decoration, product display, there is nothing to say, this store is one of the most beautiful Apple Stores, indisputable.

Review №9

2023-01-08 00:40:31

Came in to buy an Apple watch 8, but I changed my mind. It’s all about the experience right? Well this place not for me… I don’t want to associate my watch with a snobby condescending lady dismissing a customer for kindly asking assistance… “yeah I will send you someone” that was 45 minutes ago, by the way… sorry Apple for coming in the Santa Monica store. And no it’s not for being understaffed on a saturday, you have plenty of guys and all your employees are cool, it’s probably the manager that isn’t fit to talk to customers. I see am in line with many other customers complaining the rudeness of some manager that needs to go thru toilet cleaning training again… I don’t even want my iPhone anymore, why am I an Apple customer since 25 years?

Review №10

2024-05-21 18:06:26

Seriously disappointed by my last purchase at this store.I bought a screen protector for my new iPhone, I was told, it was 100% guaranteed. Only to find out, Apple doesn’t guarantee it. It broke, Apple employees can’t do anything about it. I have to ship the broken screen protector to Belkin. Of course Apple didn’t have an address. If I do ship the broken screen protector, and wait for Belkin to replace. Apple is now saying, they will put on my iphone.You are better off going to the nearest kiosk. They will replace any broken screen protector on the spot.