Presentation on Map Reviews Nearby

Apple The Oaks in Thousand Oaks

3.6 (199) 432 W Hillcrest Dr, Thousand Oaks, CA 91360, United States

Categories

Computer repair service
Electronics store
Mobile phone repair shop

Location on the map

Thousand Oaks, Ventura County, California, US

Phone: +1 805-277-5040
Site: https://apple.com/retail/the...

Opening hours

Monday:10 AM–9 PM
Tuesday:10 AM–9 PM
Wednesday:10 AM–10 PM
Thursday:10 AM–10 PM
Friday:10 AM–10 PM
Saturday:10 AM–10 PM
Sunday:11 AM–8 PM

Edit info

Total reviews rating 3.6

199 Reviews for Apple The Oaks 2024:

Review №1

2024-06-22 01:42:50

Great to be in close proximity to an Apple Store here in Ventura County. Today Employee Ron, assisted me with my frozen iPhone. He was straight to the point, very helpful with my issue and gave excellent service. Glad to know Apple Employees are fast and knowledgeable with device concerns, do it with kindness, and are a big relief to issues that can be worrisome and a scare to the wallet. I’m grateful again to be helped free of charge and happy to have control of my phone again for productivity. Thank You Ron, and Thank You Apple Store Thousand Oaks. ❤️🙏🏼☺️🤙🏼🇺🇸

Review №2

2024-06-28 01:33:33

I dont really know, because I was buying a gift and Im not in the Apple cult, but it seems to me that they have the full complement of Apple products one might want to see. I was just picking up an online order. Apparently, they dont assemble your order in advance even though I had an appointment. I had to wait while someone in the back gathering my order items.

Review №3

2023-10-26 04:29:27

Entitled/Lazy? Either way consistently terrible customer service. Getting out- oriented mentality. This is the third or fourth time Ive come to the store to buy something, probably the fifth or sixth time to get help +/- buy (last 2-3 yrs). The store never has time to help you. ive been with Apple since the very beginning, and Ive never run into something like this... the cool, funky of Apple is long gone and people are needing to get home to their glasses of Merlot, cat and TV.Ive started using other locations but dont always have time to drive out of town. I have an unusual schedule which is not predictable and I cannot schedule a Genius Bar appointment simply to *buy a new iphone*!! [and I dont think that is necessary to buy something from the store ... Yes, I made it very clear that I was here to buy an iPhone] Isnt that what you are here for, to sell things? Maybe even HELP your customers?? ) I simply wanted to buy an iPhone, the model of which *I* know (but they do not). ive driven to the mall with my tight schedule arriving at the store and I walked into the store 21 min before closing. Instead of being met by a helpful (let alone pleasant😄) sales person, I am met by Ame (maybe rest of her name was scratched off her badge)... somewhat perturbed, sounding annoyed that I have a showed up Ame asks me *what I want*? I tell her that I would just like to buy an iPhone. She tells me that its 19 minutes before closing (been standing there for a few minutes already) and they are having THE only two last associated selling [last?!] phones. Isnt just simply making a sale, the easiest thing in the world to do with Apple? There are 8 emplyees stand around.Apple have you become too big for your britches or is this just a problem with the Apple store at the struggling Oaks mall??Im Going to Santa Monica or Simi next time.Entitled/Lazy? Yes. I sat on a lovely couch here at the Oaks. I waited 15 minutes --(just to watch the situation unfold— yes I am being pissy and trite— sue me, Im human. Bit this same story is retold in different forms at this location over and over— Im sure Im not the only one. There are EIGHT Managers, associates, sales people etc (does the customer really care what your level of rank is?) ...standing around doing nothing for the last 30 minutes!! Yes, at 10 minutes past the hour their doors are still open with no customers!maybe back in the day when Apple first came out it was cool to be working at the Apple store... but folks those days are gone and you have to just do your work, and do it well. Try.

Review №4

2024-04-28 19:38:02

Great customer service! I booked an appointment the night before to repair something in my phone (piece was loose inside), was seen 10 mins early as they were running on a good schedule. Staff were very polite and professional. Eric who assisted me was able to fix my phone on the spot. He took it round the back and was back with it in 15 mins. Much faster experience than I expected - thank you!

Review №5

2024-06-07 21:11:45

Horrible place the Apple team members will ignored you and when you go and ask for help they will just say stand there wait! wait! wait! the manager an older white woman short blonde hair with glasses “Ame” doing nothing just walking around the store couldn’t even be bothered by me waiting over an hour she also said wait wait wait she was so rude and told me I needed to keep waiting and I was ready to pay she didn’t even care, how insulting is this when you are coming to buy their products and they treated you like third class citizen no kindness no customer service, very rude sad!!! The manager should’ve been working here, she’s getting pay to do nothing!

Review №6

2024-05-07 03:08:49

The Apple Store was extremely accommodating. My iPad was broken and they replaced it with a brand new one same day. It literally took less than 15 minutes and they were extremely helpful. Five stars.

Review №7

2024-05-26 17:49:47

All of the staff are kind of racist. I think it is because I am an asian high schooler. I had waited in near the ipad section for almost two hours, but they only tends to serve other people even they arrived later than me. I had talked to the manager and the person who’s in charge of the check in stuff, they all just told me to wait in that area. There was about 8 staffs in the store, but 6 of them are just walking around, and say that they are not sales representatives and can not help me with purchasing the ipad. My friend came with me, he wanted to trade in his ipad and the check in guy said he needs also to wait with me until someone come here to help him. So he waited too, and no one comes for nearly 40 minutes. I am so mad about this so I talk to the manager again, she again said that she is not an sales representative and can not help us. But I saw her continually coming to the ipad section and helping other customers with the ipad purchasing, and she just ignores us. The guy behind her said “if you want to make a purchase, you have to wait for a sales person to come to you, but I am only in charge of the trade in and technical”. This is not making any sense, my friend was told to wait in the ipad section for trade in and no one comes, but now he just claimed that he can help with trade in. I am so disappointed with the apple store at the oaks.

Review №8

2024-06-01 17:13:23

The second biggest apple store ive been to.. For me its big enough space. Lots of people when i visited but they also have enough staff to accommodate customers. I guess theres always lots of customers on daily basis. I went in there and in 5 mins waiting for available staff, she was able to help me what i needed. I also noticed that they even have tutorials for apple users on a big screen and some stools to sit in.

Review №9

2024-01-28 17:08:37

Traveled 15 miles to the Apple Store at the Oaks Mall to ask a rather important question .With the new iPhone software 17.3 update, there is a feature that has been discussed in various media that is a major security feature update. So I asked the question to an employee and she did not know what I was talking about, amazing, is this “new school”?She searched on her phone for an answer, and then instructed me to call the “Apple Help Line”. Well if that is the case, why do we need an Apple Store? So I left the store, then came back to ask someone else. He was extremely helpful and explained it in about 90 seconds. The bottom line here is a corporation or in this case a store, “a chain is only as strong as its weakest link”. If the late Steve Jobs, co-founder of Apple, was still alive and “shopping” this store, she would have been terminated her on the spot.

Review №10

2024-04-02 22:43:32

Can you give less than one star? They chased us out of the store when we tried to ask a question regarding a keyboard that we went to buy. They found it highly inconvenient that we asked and disrupted their day. Not one but two members of staff were rude to us. Im sure they dont care where we make our purchase but it will never ever be the thousand oaks apple store again.

Review №11

2023-10-18 22:39:58

More than 40 minutes i have waited for an iPhone. that is really ridiculous. I was really disappointed with there service. its one of the best company and just to buy a phone that much of wait. I can buy a phone from Best buy in just 10 minutes. Im really angry about them.

Review №12

2024-02-16 04:00:02

Try not to go to this store, Wokies here got spoiled by the locals too much, if they burned your battery during repair, they will hold your device and force you to trade in the damaged phone, if you decline u will walk out of this store empty handed, because they afraid of you suing them using the phone as the evidence, and take every possible advantage of you if they smell any.Those tech and sales teams are worse than ppl in dealerships. Good luck sitting there hours just for them to come out with a “result” for you, well trained employees.speaking from personal experience 😁👎👎👎

Review №13

2023-08-09 23:43:56

Amazing store! I always get in here fast, and come out fast. I’m a college student, so I bought a MacBook last week and got an $150 gift card. I came back today for a HomePod Mini, and again, great service.

Review №14

2023-12-05 05:30:57

Booked an appointment to replace my battery. Booked weeks in advance and when I arrived, I was told they didn’t have the battery in stock to do the replacement. The management does not have the foresight or decency to prepare ahead of time nor tell me before I arrived. Booked weeks in advance and moved commitments aside just to waste my time. If you need to have your device worked on, I would consider somewhere else. I’m giving an extra star because the dude that helped me did what he could given the circumstance he was place in by management.

Review №15

2023-12-31 19:21:12

Top Notch support and service when I need anything. Please find Betty in sales (she’s in sales at the table of air pod tips and such) or anyone in service.Make an appt first and arrive 5 mins early.Just park at the mid most lot or enjoy a walk past the 99 shops to get there. Certainly worth the trip!

Review №16

2023-10-24 21:53:11

Did not have a good experience last time I went there. It is really not managed efficiently whether you make an appointment or not. What would have been 10 minutes anywhere else took over two hours there with no resolution.Also, they have some questionable security policy: taking my unlocked phone in the back and doing a diagnostic without my consent, not a great practice...

Review №17

2023-10-12 23:21:54

Went in to pick up my iPhone 15 with an appointment scheduled ahead of time, associate at check in let me know it would be abt a 10 minute wait as I was “first in line for pick ups”, not too bad. As I’m in the store no one checks in on me and what was supposed to be 10 minutes turned into an hour and a half of waiting… to PICK UP a phone.. that was fully purchased beforehand… no setup help needed… just a pick up. An interaction that took genuinely all of 2 minutes for an hour and a half wait on an appointment. Oh, but after an hour of my wait time a lady with a FUPA barges into the store refusing to wait in line or sign in, and is being rude to the associates over an exchange she needed to make. And magically, she somehow gets helped… on the spot. I wait an hour and half to have someone grab my phone from the back and scan it out, and it probably would’ve been a longer wait time for me as I was only helped because one of the associates acknowledged the situation and took the initiative to help me (big shout out to him) yet some lady comes in being disrespectful and staff helps her out attentively and quickly?? Bad experience for what was supposed to be an exciting experience.

Review №18

2024-03-07 23:50:54

My mac needed repair. The people at the genius bar were friendly and helpful. The repairs were completed and Im satisfied.

Review №19

2024-06-04 14:06:36

Love it! Super huge not like the puny little mall where I’m from. Also not too big, like the “Mall of America.

Review №20

2023-07-16 02:52:31

Wow, great customer service. This is the fasted apple store Ive ever been to. Really friendly and helpful staff. They fixed the issue very quickly, but after a left, it happened again. I didnt have to wait in line, and they helped me out right away. Had a great experience. Thank you so much to the great staff you guys are killing it!

Review №21

2023-05-31 18:56:42

When I come in for diagnostic help, I do not want somebody trying to sell me a new phone. We found out that I needed a new antenna on an iPhone 11 Pro Max. The proper response would be it cost this much money to fix the antenna. Instead they wanted to sell me a new phone. this also was the response when they killed my battery and did not have new batteries for six months. Why don’t you buy a new phone? Because I do not reward people who screw me. I was stuck in downtown San Diego with the homeless for four hours because I couldn’t get into my phone because of that update. I wish Apple would stop focusing so much on new features and fix the problems with the old stuff first. 80% of us would like a simple mode because we don’t use 80% of the phone. Too difficult to do a simple feature due to computer geeks not able to see it the simple process. Please hire software engineers that have common sense and want to simplify not complicate my phone. It would be nice if I could text to my android friends, a photo . Almost enough reason for me to drop Apple.

Review №22

2023-12-14 21:51:52

Arrogant and obnoxious staff. The store is expected to be busy during the holiday season, but the staff should still respect the customers. 20+ year Apple customer. Time to move on.

Review №23

2023-09-21 21:54:47

Lied to about the wait.Hours different. Been here 3.5 hours. Dealt with Andrew, lead manager, would not condem specialist Alex for misleading.Four hours later told to stay many morehours or come back. GM is Nevina. Cant be contacted.

Review №24

2022-09-07 20:23:42

So far my experience has been great. Booked and appointment for battery replacement, got met on time. The completion took a bit longer than they stated, but I enjoyed the complimentary presentation on video editing.My second experience was also smooth so far - replacement of faulty headphones. Again, booked appointment in advance, was met by the technician who did a bit of paperwork and five days later I got a call that the replacement is in.The store is busy, usually. One of the few busy stores in the mall itself, actually.

Review №25

2024-04-30 11:43:18

Fast service if you schedule an appointment ahead of time.

Review №26

2024-02-20 00:54:20

Asked them if they could fix my iPod and didnt know what it was. Lol

Review №27

2023-10-04 03:53:59

I love Apple but this place has very little options for the product that are available on display. Also the people here don’t know what they’re talking about. Like they didn’t know how fast the iPhone charges and what watts its max was.

Review №28

2023-05-10 20:18:57

Warning: apple 🍎 greeter turned her back took care of other peeps b4 my 1pm store appointment. Then another insulted me when she continued to receive other incoming people?Also have never hear from escalated senior tech problems?Simply need service from Apple 🍎 trained store. 1:17 pm still zero support?Just sayingFrustrated with Apple devices now horrible service.

Review №29

2023-02-15 17:01:00

Im all about getting in and out of places like this with as little fuss as possible, and Apple stores have a tendency to be the worst offenders because the employees there seem to have all kinds of distractions taking place. When I arrived, I circled the perimeter looking for a product whose name I didnt know at the time, I just knew what it was supposed to do. Then I strolled by the area of the store where all the employees were gathered for what appeared to be a meeting with their manager. The rep closest to me sensed my presence, turned around, and imediately focused all of her attention on me. She led me to the product, processed the order, and even registered my business for a coporate account. Maybe thats the reason shares are up today :)

Review №30

2022-06-10 22:34:09

They make you just wait ...Been waiting over 35 minutes ... they give you an exact time that dont mean anything.While they have bunch of reps standing around.

Review №31

2022-05-25 23:39:15

I came in to swap out a battery for an iPhone 10. I scheduled an apt w the Oaks, but had to reschedule the time. I rescheduled, tho without telling me they rescheduled it for a different location (Best Buy). So I go to Best Buy, and of course they don’t carry the replacement battery. So, I go back to the Oaks. I wait 2hrs for a walk-in, then wait another 30 min after my check-in time, only to be told they too don’t carry the battery. 8hrs gone with no new battery and no one who cares but me.

Review №32

2023-07-14 03:40:07

I came here with my cousin to purchase an Apple Watch cellular. She lives in Peru and she’s in a workout program to help her prolong her life as she’s suffering from a malign tumor.We were helped by two wonderful ladies. Sierra was kind and awesome practicing her Spanish with my cousin. I’m giving it 2 stars because when we were about to finish setting up the watch, we RUDELY got interrupted by “Naz”. He stop Sierra from helping us to take care of someone who was spending more money than us. By then our watch begins to erase everything. When we try to get help, NAZ was strongly talking to Sierra. Sadly, Apple Store doesn’t practice inclusivity. It’s 2023 people… Set an example!

Review №33

2023-09-29 18:44:06

Nice little Apple store. They were well- organized for the latest iPhone launch, but they didn’t have the products or availability of the larger Topanga Canyon store.

Review №34

2022-05-28 21:50:03

The mall is large, clean, and there are plenty of chairs to lounge in after a long day of shopping.

Review №35

2022-02-24 06:36:26

Like so many other reviews here, WORST apple store EVER! We went in about 10 minutes before store close, wishing to replace an iPhone just purchased 10 days ago. They would tell you this needed a specialist to handle and let you wait there without letting you know if you need to wait or just go away. This is how Apple treats its customers! And seriously?! Making a simple exchange is such a special task! Moreover, they are turning customers away within store hour. What kind of business is that? Apple has just grown too big.

Review №36

2022-06-14 01:38:55

The workers are completely regarded and products are in wait terms in stock…. Then recommend to order in line then you loose your turn in line. Just to come back tomorrow. After driving here 2 hours. Thank you! No respect from a company that has over grown its humanity

Review №37

2023-06-27 21:16:59

Consistently late with appointments. 34min wait today past schedule time. Incompetent staff usually requires 3 of them to solve seemingly basic tasks.

Review №38

2023-08-07 22:10:32

I have 8 month trying to unlock my iphone i try to the web i couldnt then i came to the store i was missing a proof of purchase i drive 45 minutes to get it i come back and they say i have to start again. I lost the whole day here for nothing in really dissapointed with apple for sure i gonna swich to samsung

Review №39

2023-01-01 23:52:45

Recently purchased five Macs. One for personal and five for business. I had a technical issue I needed help with. I tried calling the Apple Store in Thousand Oaks. After 5 attempts to call the store and being transferred to 6 different people that didn’t know the answer, I have given up. What the hell happened here to companies employing people that know their products? This is insane.

Review №40

2022-10-29 15:18:28

Despite what some reviews says, I had a great experience at this location. Perhaps it was the person I was working with, Sierra, who was helpful to answer all my questions and also was sympathetic to my situation and frustration with my new phone - she was able to resolve my issue and I left with a working product. I love the store, location, and the staff!

Review №41

2020-02-03 02:39:50

I was looking to get a new phone and planning to switch away from Apple to something else. However I went in this Apple store to see what my trading options were and to check things out. The store was unusually slow apparently they are usually very busy and it’s a good idea to have an appointment. However the team member I was assigned her name was Megan and she has to be the best customer service experience I’ve had in a really long time. She took the time to be patient, friendly, and informative. She went over all the phone and storage options as well as the Apple Watch options. She spent way more time with me then she had to even assisting with transferring all my information and setting up my devices. I hadn’t got a new phone since the iPhone 6s and wasn’t looking forward to it. However she completely changed my experience and my view of Apple products. She is definitely an asset to their team and I can honestly say if I had had a different experience with a different team member I probably would’ve gone ahead and switched products.

Review №42

2023-07-16 04:00:00

Came in to buy a Mac. Very short wait for a sales person, 2min. I told him what I needed. Set me up - explained how to transfer over the data from my old Mac. Out I went - whole transaction took 5min. Went home did what he said ....anxiety building....and, and, it all worked just as he said!

Review №43

2023-02-07 01:53:04

Very nice Apple Store in the mall. Very typical Apple Store that you can touch and try different Apple products there. However, this time that I visited, there was no demo hardware for the Apple Mini or Studio boxes. Still it is nice to have an Apple Store close by.

Review №44

2022-02-11 20:58:21

Literally walked in to buy an iPad. Did my homework online and just wanted to pick one up and buy it. I was informed that the next available salesperson would be available in 45 minutes. Told them I didnt need a salesperson, just wanted to buy one. Seems you cant do that....bought one from Amazon. Kinda seems backwards to selling merchandise...guess Apple is doing OK.

Review №45

2022-06-12 22:02:00

This store really doesn’t value a persons time. Told me that my watch set up would take 30 minutes. That turned to 1.5 hours and still didn’t get it set up. Apple doesn’t give discounts for anything to accommodate inconveniences. They should change their policies.This is the second time I have had issues with this store.

Review №46

2022-01-26 00:58:05

Go to any other apple store. The short blonde manager purposely eats up your time with substandard excuses and lies. Said her employee was new. Employee was 6 years experienced and the only decent attitude this experience👍🏽. Manager spoke about a customer and his child disgustingly with another employee. This is my only way to help others know what sneaky and inexperienced people are in charge at the Thousand Oaks location. Good luck, honestly hope they arent doing this so often on purpose. I hope they fix the leadership. 👍🏽

Review №47

2022-08-16 01:09:04

I went to this location to get my nee phone. I was greeted and helped by Shedi. He was very attentive, patient, and helpful. Shedi deserves 5 stars.Madeline, another rep, stepped in. And I didnt like her customer service. I would give her 2 stars.

Review №48

2017-11-14 16:18:20

Not so much this store but; why does a very expensive phone have to have a technician replace the battery after 1 year and there is a 3 hour wait that will cost $80 after phone support tells me I can just walk in. I do not belong to the apple cult and wont buy another apple product......So after after making an appointment I was given a replacement phone by a very kind and helpful young lady. Changed my opinion quite a bit. Still think it is crazy to spend a day and drive 50 miles to replace a battery but the people in the stores are great.

Review №49

2021-12-03 00:01:46

Brought my AirPods in to get fixed when I had an appointment and they didn’t have a tech that could help me due to them all being busy and suggested I just buy a new whole pair when I only needed a replacement right airpod. Was very rude about it and made me feel like I was not a priority when I had an appointment. I would suggest that you buy other brands other then apple they might seem nice modern and sleek but after you buy it they don’t care about you.

Review №50

2022-12-29 22:29:38

Too much time to be served . More than 1 hr … was imposible to buy something ..!poor service

Review №51

2020-11-21 20:43:55

MAX (The young man specialist with the red hair) & Ethan took such good good care of me. I was there last Sunday in a very long line. The wonderful man who checked me in was awesome also. I’m so happy with my purchase and all the help that I received and making my decision. I can’t believe Max got all my old information off my vintage nine year old MacBook Pro onto my new laptop. I was devastated I thought I lost everything. I’m so happy with these guys who came through for me!! And I worked with four different men and they were all awesome. Ethan really helped me narrow down exactly what I needed and save me from buying a computer at double the price with things on it that I would never use!

Review №52

2021-11-05 23:57:47

Walk in, had 2 hrs wait. Then got check in, waited 1hr 20mins at the store after 2 hr wait. Said, their system was not working yet all the people who were on line with us were getting help. Once we got help, they wanted us to pay to replace an inflated battery on the iPhone when I’m paying for the iPhone care. On top of that, the whole time we were waiting there, the some of the staff were just standing around or txting on their personal phone and none were disinfecting anything as the website mentions

Review №53

2018-01-13 01:13:40

I have never written a review for anything before. But today experience was absolute terrible that I feel the need to write one.I arrived to the store at 9:30, and around 10:00 someone came up to make an appointment for me. The guy gave me an appointment at 12:00 pm. When I came back at 11:50 another lady told me my appointment has been pushed back to 2:00 pm and there is nothing she can do about it. The store seemed pretty busy at the time, so I didn’t complain and continue to wait. I came back to the store at around 1:30 pm to check on the status. This time, another person told me that my appointment has been canceled because I was not there at 12:15 pm. After I explained my situation he told me to wait for like another hour then someone will help me. At this point I’m getting very upset because I have been there for four hours, but I didn’t want to make a scene. So I quietly wait a little bit longer. I came back to check at around 2:45 and a different person this time told me my appointment has been pushed back again to 3:00 pm. At this point I decided to complain because this is unacceptable. That is when this person set me aside for the store manager to come and deal with the situation. I received help and leave 30 minutes later. If I didn’t complain I would have probably stayed longer. I would not come back here ever again.

Review №54

2021-10-19 10:51:21

I want to say really great things but our whole experience with Apple has been nothing but $#!+ to say the least. I spent alot on a computer for my daughter 6 months ago. The led cracked when she went to put a protective shell on it and I was told it would be $400+ to fix. I asked if I could trade it in for the next higher up computer how much would I get? The person looked out up and said $200. I said wrap it up. Next thing I know another lady came up and said they cant give me anything for the computer. That it was worthless. Hmmm... worthless after 6 months? The warranty on their products says the worth of the company itself. I left so I could wrap my brain around the situation. I did return and had to ask if we could at least get the student discount, which they should have offered in the first place, and they did give that to us. In the mean time I have another computer that is worth a guarantee of their word....ZERO.I say with calmness in my heart MacBook from Apple are C&@%! And their employees, a warning to anyone looking to buy Apple products,, dont take their word either!

Review №55

2016-11-03 13:26:01

Let me start with the caveat that every tech and worker there was extremely helpful, friendly, and efficient. No problems with the service provided... once it is provided. That being said Ive never experienced something like what happened this week. I was having battery related issues and my first visit I was told I needed to update (did nothing but thats standard protocol). Came back with a walk in next week for a charging issue and was told an hour wait. Long but understandable. After an hour and a half no response so I asked where I was at and I was told there were 7 people ahead of me still. No idea why theyd say an hour and make it 2 hours but it could be a bad day. So two days later I come back, hour wait they said again. After 45 minutes I get a text saying Im up soon. I wait another half hour and ask and they say theres still a bunch of people in front of me. Distraught I tell them that they are consistently well short of their estimates and that they are screwed up. Im told to wait around I wont be long. Another half hour (2 hours total) someone randomly walks up and helps me. He was awesome.Additionally while I was waiting I heard one lady complaIning about her appointment not being kept and another family that was waiting for an hour and no service. So its a complete screw up of a store.Long story short, lied to several times, wasted 4 hours of my life total, and theres no Apple customer service number for corporate. Youre literally at the mercy of the store with no recourse. Youd think when you pay thousands of dollars for increasingly average technology youd have at least half assed service. Will never buy Apple again, whole company is on a downward slide.

Review №56

2017-11-25 06:24:46

I love this store. But my two star review is based on the fact that I was nearly ignored by the staff when I was in there today. I was in there for several minutes walking around hoping to talk to someone as I had just a question about iPhone X availability, and no one asked me if I had any questions or not. They werent even that busy. They need more people working for them. Cmon its the famous APPLE store not a Microsoft store they know theyre always going to have a lot of customers inside there.

Review №57

2022-01-25 22:49:21

Today was just disgusting. The manager spoke ill about customers as we were being helped. Joe was just on a rampage or something. Employees smoking in the front of mall entrance which was obviously high and mumbling profanities as we walked by. He helped with our phone. Dont know why bringing our phone in for help is so horrible to them, but the techs and manager can and should be replaced. Please help your customers, you got to listen some time Apple.

Review №58

2018-10-03 02:21:01

This is the worst store experience I have ever had. I called the store at Thousand Oaks Mall and Tuesday, (10/04/18) and was told if I showed up, it would be about a 30 minute wait. I drove over an hour to the store and was told by a very non-greeting greeter the earliest I could be seen was Tuesday (10/9/18). I explained that I spoke directly to a person at their store and what I was told. The store greeter tells me whoever I spoke to didn’t Have access to her computer. However, David ( who I spoke to) told me he checked the computer and said there was availability at a 30 minute wait.Insult to injury, when I walked into the store I had to look for a greeter and when I found one just leaning on a counter I had to approach her when she could see I was in need of assistance.This store first impression was horrible. I hope that not all their employees are like her. She was non-inviting to the business. As for the other employee he basically waisted two hours of my time in driving and gave me, apparently, bad information.Buying AppleCare Pro is a waist of money if you need your item fixed in any reasonable amount of time.In short: don’t waist your time seeking service at this store if you want it in less than a week.

Review №59

2018-10-13 19:07:53

I loved my phone until I visited this store. I will not ever buy any apple products again. I just needed a bit of help with my phone. The text stopped working like it should. This happened after updating the phone. I waited 45 minutes just to speak with a rep of Apple and was told its a 2 month wait time. I ask here did you say Months and with attitude YES. I am done with apple and wont be using it again. My mother and my sister told me not to get the iPhone but I had to learn on my own. Next time I will listen to my mom.

Review №60

2021-11-14 00:35:07

I went to that store today and what a disappointment. I purchased a new phone and the service was mediocre. I think I saw 5 people and none of them helped me. What a waste of time! I could have done it at home. They keep saying you can finished downloading the apps at home. The only thing that they wanted for me to leave there was my old phone, which I didn’t do because needed to make sure all the apps where transfer. I will never go to that location. Stay away from that store.

Review №61

2022-06-12 22:55:29

Had connection problem with aol account on my air Mac; saw a rep yesterday; suggested they keep computer to help find the problem. Picked it up today and was told they had to erase everything and install new software. My i photos are all gone but I did back up on My Passport before my visit. I am unable to transfer my old photos and went for help today. Was advised they do not work with external drives and to look elsewhere for help. Terrible customer service ....

Review №62

2019-10-22 18:38:51

Horrible experience. I was standing there for ten minutes and nobody approached me. And there were some personnel that were free. I only wanted to buy some earbuds for my iPhone. I felt discriminated, ignored because of my physical looks since Im short, dark skinned and skinny. Rude personnel who only treats kindly to certain kind of people. Its definitely not an inclusive environment. I hope they hire people who are actually nice and welcoming to every kind of people, because we are all humans after all.

Review №63

2021-09-19 01:37:52

I dropped off my laptop and was told that they needed to replace the battery. They said 48 hours. After calling after 48 hours they said the part would be in today. After 68 hours I called and now they said Tuesday or Wednesday another 68 hours.that would be 136 hours total. So not right.. is this only this store or an apple problem?

Review №64

2021-12-06 00:46:34

Shopping was okay, setup was a mess. Couldnt do the simple task of transferring the contacts, photos and other common things from my previous phone due to their lack of WFI bandwidth, horrible, horrible. So we had to go home and finish setting up the phone.

Review №65

2019-09-20 18:19:07

RUDE RUDE RUDE I spent $1300.00 on the new iPhone 11 pro max with this company and got treated as if I was something that came out of the backend of a horse. I arrived at the store to claim my phone that I paid for a week prior. Found long lines and was told although I have a appointment for 1:00 and the line was 2 hours of line I couldn’t enter the line until 1:00.I said service me at my appointment time, not sooner but was told I had to leave the area until 1:00. I guess customers aren’t welcome here. I already paid the outrageous price and to find out I’m not welcome to even stand near the store is ridiculous. Apple should be ashamed of hiring this staff.

Review №66

2018-02-20 05:29:36

Waited 2 hours to replace my MacBook charger and when I when to ask when they will help me, they said they are Had, which I told them they haven’t yet, the guy who helped me was nice but after he took a look at the charger and the time which it was already pretty much their closing time, he said they didn’t have a charger and that they will order one and call me. 2 hours waiting why didn’t they just say we don’t have one and I just could of just gone to another store and buy one, which later that night I did.

Review №67

2019-02-22 04:41:48

Not all of the staff is qualified to work there. Went there two weeks ago. Bought two phones, had them activated without much fanfare. Super awesome service from Tyler. Went back last week to buy a third phone. The woman named Shea was an idiot. Told me that I had to switch carrier if I wanted to buy the phone at the store. Finally a supervisor came and completed the transaction. Wasted two hours there. Shea shouldn’t be allowed to work there. This woman can’t find her way out of a paper bag.

Review №68

2023-11-01 20:01:41

Not happy about the customer service. They replace my iPhone without activating me, which caused me issues.

Review №69

2023-01-16 22:22:21

My appointments keep mysteriously disappearing. Wasted two days of my time and when I call the store I can’t even talk to a real person. Manager should be fired. Terrible.

Review №70

2019-06-05 22:02:37

Took in our laptop computer that was having issues. Customer service personnel helped us in less than a minute. Told her our issues and we needed to wait only about 20 minutes to talk to a technician. The technician took the computer in the back and came back within 5 - 10 minutes saying it was a screen issue. Left it with her. It should be fixed within 5 days at no cost. We had a service contract on it. They verified it wasnt a non-covered water damage issue.

Review №71

2013-10-09 00:13:08

I live in Burbank and was visiting a friend in Thousand Oaks who convinced me to check out the new iPhone. Made it sound like it was revolutionary. She took me to the store and I was impressed with how busy it was. Similar to the one in my neighborhood. I guess it was a manager I waited for and asked a quick question. I could tell he was a bit busy but he was rude and cold and told me someone else will be with me after I go sign in. I dont mind someone asking or showing me politely what I need to do, but he was the only one in the entire store who seemed miserable and annoyed. I finally got help and asked who the guy was. Someone by the name of Josh. I forgot to ask if it was the manager, but whoever he is, needs an attitude adjustment. Needless to say I had a bad experience and this revolutionary view of the iPhone was significantly diminished after that and when I saw the lackluster updates. I walked out without a new iPhone and disappointed about my first bad experience with Apple.

Review №72

2022-10-03 02:05:25

Terrible service, whoever was supervising the iPhone section 8/2/22 about 5:20p should be fired. Wouldnt recommend anyone to visit this store if they value their time. If you would like disrespect and terrible service this is the store for you!

Review №73

2021-12-24 22:35:55

We had to bring my sons Air pods 2 times to get fixed. When my son tried to explain the issue to Alex he was having with them the Alex would not listen or could careless to what we had to say. He then proceeded to run a test on them and replace the wrong one. When we told Alex he said there was nothing he can do and if it happens agian to bring them back so we did. We had to deal with Alex and he did nothing ofcourse so we asked for his manager and waited over 2 hours to actually have the issue heard and the problems still didnt get fixed correctly they continued to replace the wrong Airpod. I wouldnt recommend coming to this location.

Review №74

2015-07-27 23:10:05

The automated telephone answering system is the worst program I have ever experienced.Try getting a person on the phone to setup an appointment to replace a battery on an iPhone or to cancel an appointment.The store needs a human to pick up the phone and direct the calls, its that simple.I do not need to hear sales pitch every time I try calling the store.Am I the only one having this issue?

Review №75

2023-09-14 00:41:34

Was told one thing over the phone, then drove 30 min, to be told another thing when I got to the store. Long story short, poor customer service. Shop elsewhere.

Review №76

2020-12-01 21:08:13

Very clean and well situated for this pandemic. Nice to see some accommodation for indoor outdoor dinning. The stores inside the mall are no joke monitoring guests capacity. Reminds me of hall monitors lol. Be safe and keep healthy

Review №77

2018-04-12 22:27:59

Wouldn’t usually write a review but this Apple store has the worst service I’ve ever experienced. Waited over an hour while workers just stood there looking around aimlessly when they could be helping people. When I finally got an appointment they said they couldn’t change my battery because my phone was slightly bent, processed to leave and go to an iPhone repair shop where they fixed it in no time! One word of advice don’t waste your time here

Review №78

2021-02-27 21:21:12

It’s an average apple store but the staff is pretty friendly so it was always too busy before covid so now it’s rather quick and easy to get what you need. They have 12 stations currently you can walk up to which comply with minimum distancing requirements and are great steps to help keep everyone safe.

Review №79

2014-12-07 03:52:05

After setting up an appointment on-line and being on time, the service was the best. I was greeted by a professional employee who directed me to the Genius Bar. The Genius Bar was full, as was the rest of the store. Almost immediately a very pleasant employee came to help. I had brought my laptop with, knowing a backup would need to be reinstalled. He read the notes I had entered while making the on-line appointment and he wasted no time getting to the iPad problem I could not resolve at home. He explained the step by step procedures and in 25 minutes everything was resolved. The iPad had to be reset to factory settings and my backup data restored. A very happy experience and Ive heard others whove had similar experiences.

Review №80

2010-10-12 00:07:09

I read these reviews before going to the store because I needed to find the closest one possible. Frankly I was worried going in, and then when I saw it was massively busy I got even more nervous about it. However, when a staff member was done with another customer they got right to me and I was able to get my laptop exactly how I wanted it and very quickly. Apparently my bank was extremely suspicious of my purchase, and put a hold on my card and purchase and would not allow me to buy the laptop without calling it. The guy helping me was nothing but patient and understanding, which apparently this happens a lot, especially if one does not often make such large purchases. While the bank was resetting my account he even showed me around an iPad. I was pleasantly surprised at how nice and helpful they were, and I am real sorry to anyone who did not have such a good experience.

Review №81

2021-10-26 07:00:39

Seems like lots of employees are working but at the same time you have a feeling of non of them trying to help and look like they are waiting for time to pass by for something that, they even cant figure it out😱May be they want to establish the new stupid trend that just fit 🍎🤑I think matches the crazy world that we are all experiencing😩😶By the way, when they do get back to you after 30 to 45 minutes they are really helpful🙏🏻If you can stay calm🤔🤫&🤐😑, happy ending will be yours😊👏

Review №82

2023-05-04 17:22:25

I came in this morning with what to me was a complicated problem to solve and Alex took care and explained to me how to solve my issue if it were to happen again. Thank you Alex for yout amazing customer service.

Review №83

2019-08-10 06:09:52

One of the worse Apple service locationsFrustrating wait even when you setup appointment. Wasted my day to replace battery on iPhone. Service very slow and actually worse than the airheads on the phone support. Why they closed the Simi Valley store??? People complain on the wait time and service and still give 5 star reviews, What is wrong here? I am done with apple!

Review №84

2018-05-10 04:28:51

I checked with Apple tech support over the phone before I came into the store to make sure that I can swap out my broken Apple Watch same day. When I got to the store they said they can’t replace the same day EVEN THIUGH THE GAL ON THE OHONE SAID THEY COULD. They admitted that it’s “bad business” but essentially said “tough luck”. The people at the store were nice, but didn’t seem to put a lot of effort into working around it.

Review №85

2018-05-15 02:49:58

Was about to bust for a new Mac Book Pro because my 8 year old got so slow. Genius Mindy cleaned it up so no spinning colored ball and is great. Compliments to her for the patience and no waiting. Served other customers and returned as the cleanups were completed. No more downloading helpful cleaners --- straight to the Genius Bar. Thank you Mindy and Apple!!

Review №86

2019-03-07 00:22:33

The store was closed when I got there.This was before the 10 AM opening time.There was an Apple Store person outside asking if I needed any help, at that moment I did not need any help. That pleased me.I went back about an hour later with the view to buy a new MacBook Pro, I stood around for at least 15 minutes, together with another customer. I was, as was he, completely ignored by the staff, most of which where strutting around looking important tapping their little iPads. Not one stopped to ask if we needed help.It does not surprise me that the store (as at 3/6/2019) only gets 3.3 stars.

Review №87

2016-11-22 22:06:07

I am once again going through the infuriating process of trying to connect with someone via phone who can meet me outside and take my 27 iMac inside for repair. The store number gets you to a robot/voice mail system. A request for a representative takes you to Apple corporate, not to someone inside the store who can help. Last time I brought in a computer for repair, I was late for my appointment because I couldnt reach anyone. Because the Thousand Oaks store also refuses to come to your car for pick up. you have to pull up to the curb, make the call, wait for them to come out, and then find a parking space. FYI: I have had the opposite experience at the Apple Store in the Beverly Center in Beverly Hills. They give you an inside number AND come to your car to get your computer. I have now been on hold for 9 minutes....Update: On hold for 16 minutes. Hung up and tried again. On hold again, this time with technical support - WHICH IS NOT WHAT I ASKED FOR. This is their system yet they do their best to make it impossible to for customers with desk top computers to get them inside! On hold for five minutes now.

Review №88

2023-01-06 00:34:07

Anja is a miracle worker! If you are here for anything, ask for her. Absolutely polite and will go out of her way to make sure youre taken care of.

Review №89

2021-11-01 00:24:17

The Apple was awesome. However the mall itself was a negative experience due to the fact that theres no store directory anywhere to be found.So for someone like myself who hasnt been there in 2 years I just wandered aimlessly through the mall.

Review №90

2018-04-24 03:22:40

Terrible repair service 2.5 hours waiting to have repair my daughters iPhone. A repair that only take 15 min. Looks like they have only apprentices working in their repair shop. So disappointed with the service. You think because is “Apple” they have the best and fastest service.

Review №91

2019-09-23 00:09:14

The staff knows their stuff. I bought a number of products here for years but one thing is consistent. They are very slow to help their clients. Once they do eventually get to you, its smooth sailing.

Review №92

2017-10-24 08:15:46

First, They do not know how to treat their customers.1. Lady at the front was rude enough to say if you dont have time do not come here.2. Guy who was attending was not even listening to my problem and did something and asked me to keep my phone for repair.That guy didnt even asked for any thing pre check. Didnt speak up at all.3. They took my phone and without any verbal consent they wiped out my phone and started showing me contract they made me sign to cover up their mistake.DONT GO THERE.

Review №93

2020-10-01 05:16:58

I realize we live in strange times but I can’t understand why the Apple store in Thousand Oaks didn’t have a Mac Air to sell to my Mom. The clerk told my Mom to order on line. If she wanted to order on line, I wouldn’t have driven to Thousand Oaks and walked my Mom through the mall with her walker. Seriously if I went to a sandwich shop I should expect to be able to get a sandwich. I have never left the Apple store without a purchase before, I don’t get it.

Review №94

2022-09-18 22:54:47

Another absolute nightmare experience at this store. I’ve only ever seen good Apple stores until now in my life. This is absolutely not one of those. Avoid this location like the plague.

Review №95

2021-04-25 18:26:23

They make it sooo complicated . It’s frustrating 😢 to buy at this apple store. You have to have an appointment witch I understand however it’s really hard when you tend to go for multiple things like pick up and purchase. So you have to do MULTIPLE APPOINTMENTs for each transaction that’s what the guy in the apple store told me. It make the hole experience difficult make me want to get a Samsung galaxy 😂

Review №96

2023-11-04 21:57:42

Jessica was friendly and quite capable and resolved all our issues.

Review №97

2019-06-15 15:47:44

I actually happen to have an aversion to Apple products, but my daughter wanted Airpods 2 for her BD, and the only place they were in stock was the Apple Store.So, I had to grit me teeth, and go to the mall. They greeted me upon entering, and asked what I was there for. Then they told the person they were about to direct me to what I was there for, and directed me to them.When I got to them, they were already with another customer, but a different salesperson immediately asked if I was there for the Airpods 2, and asked if there was anything else they could get for me.He rang me up, and we kibbitzed about by being an old Unix/ DOS user from the 80s. About the best experience could have had.

Review №98

2018-05-28 02:06:21

Thank you Jack for installing the Belkin screen cover on my iPhone! You have a great customer service attitude. Grateful for your boss as well for letting you do it even though I didn’t buy the replacement there.

Review №99

2018-03-02 21:51:41

This place is horrible! The staff here are rejects from the DMV. 3 1/2 hour wait times, trying to book an appiontmet was useless as it was a week and a half out! Im here trying to get my daughters phone fixed I would never own an Apple product their company ideology and business believes are horrible! If there product was so fantastic why are they so backed up at their stores?

Review №100

2017-11-28 19:37:14

Experienced WORST customer service any consumer store could offer. Went to buy a new phone after confirming its availability online. After going to the store, standing in the que for 10 mins I check in with a specialist at the entrance. He confirms the availability of the phone and tells me another specialist will attend you shortly. I ask him how much time will it take, to which he confirms it will take 5-10 mins. I end up waiting for good 1 hour, I check after 30 mins - how much more time is it gonna take, I am told specialist will be there with you right away.Apple - kindly please provide upto the mark services for the price you charge for your products.

Review №101

2021-10-15 20:21:41

My review from this, has up and down roller coaster, between Covid 19 rules in 2020 and 2021. They ran that store like hospital. Must whare mask before entering. You wait your turn to enter. In 2020 you can not buy IPhone online only! You purchase a iPhone in the store. No walk ins, you must wait outside. They bring items outside. You may not enter the store. This last year 2020. All transactions must be done outside the store. I tried to buy IPhone 12 Pro Max 512gb at a Apple Store back in December 2020. They said you buy phone inside. You buy on Apple.com and complete your purchase online, must be be picked up curb side in car. That’s right, they place shopping bag on back seat. No contact must ware mask.Chuan K YangJr

Review №102

2019-07-18 02:49:09

Terrible experience tonight involving Apple Care at the Thousand Oaks Store. Waited well past the time stated. Spoke with Store Manager who advised could not help me. I left the store very unhappy, without my issue being resolved. Very poor job Thousand Oaks Store.Footnote:Apple, you need to be more respondent to your customers.

Review №103

2021-09-27 01:32:00

I had an issue with my iPad mini4. To make a long story short, everyone I dealt with was nice and worked to come up with a resolution. The only reason I knocked off a star is due to some misinformation given in the initial visit

Review №104

2020-11-07 03:45:40

Their Covid protocol made me feel safe. They required reservations and did a temp check prior to entering. They were prompt with my order and I was in and out within 10 minutes

Review №105

2017-11-04 16:50:31

90 minutes later, nothing resolved As of today I am done with Apple. The company has grown to large and their service has tanked, their products are not what I was promised they were. I went to THE OAKS Apple store to have a phone issue resolved. I was told to wait for 35 minutes. After the 35 minutes I asked if I could be seen. Again the front desk of the store explained, you will have to wait another 30 minutes. I called telephone support. They could not help, the store did not help. I left 90 minute later with a broken phone. Poorest store and phone service I have ever encountered. Done with Apple, anyone want a phone? It was never dropped in water, or any liquid, but Apple claims they think...it may have gotten some moisture inside. Are you sure about this? Not hundred % sure. That helps. Done. As the top referrer worldwide to Uber and Lyft, I am asked 20 times a week, what phone should I use for the rideshare industry? I bought this Apple phone just a few months ago to give my subscriber base some feedback on phones. My videos have millions of views and over 50K subscribers. My next YOUTUBE review on Rideshare Professor about phones to use in the rideshare industry will not look promising for APPLE. They just do not have their act together, product wise and service wise.

Review №106

2016-09-23 06:08:05

Fantastic customer serviceFrom the moment you enter, greeted by polite smiling faces.How can I help you?Genius Bar people are very knowledgeable.Mac classes are given my polite and experts with knowledge.Ive taken I movie classes!!!

Review №107

2018-09-03 22:33:09

Terrible. nothing like being lied to by the richest company in the world! I paid $2500 for Mac and Apple care. found the cord wouldnt hold charge but this stores idea of service was to send me to Target to buy a new cord, and Apple would call me when new cords would come in. didnt sound right, Apple store not having Mac cords, so I called Apple customer service, they said the store had plenty in inventory but I had to deal directly with store---you know, the ones that just told me to go to Target. Well, richest company in world just sent this college student to spend $20 more at Target after the $2500 I already sent 2 weeks ago with New Mac. Thanks Apple. I hope Karma gets you back, you are very unhelpful to college students at Thousand Oaks store, people should stay away!

Review №108

2015-05-28 17:03:16

I had a I Phone 5 that after 1 short year the battery lifted the touch screen, amazing poor quality for such a high tech device, Apple store had an exchange policy that expired 1 week earlier, 2 weeks later the Apple store exchanged it for a new I Phone 5 at no cost next problem was all contacts were lost. 2 months later I purchased a I Phone 6 plus and 2 months passed I attempted to change email as My G mail was hacked and frozen 6 hours later my I phone 6 plus is s paper weight frozen like my Gmail account ! Apple support is so far behind the apps I have called 3 times asking about the health app and nobody has ever used it ? I really miss my dumb flip phone about now Hmm Low technology doesnt pretend to do much, however the phone and camera do work forever ! I will go to the Oaks Apple store without a appointment and see if anyone canceled today. Every attempt I have made to change my gmail is like a rip tide taking the iPhones use away from me. i Phone Security is ridiculous ! It needs to be user friendly an staff is sometimes helpfull out of 6 visits Id have to say I rate staff level of service at 50/50 not what Apple should be at. I rate Verizon at 90/10 worse than Apple two great companies in bad need of help. AT&T store is right at the bottom as well. I guess if enough unhappy customers complain maybe something will change, maybe Im totally fed up !What I need is a Miracle soon.I hate the phone and apple support, the key to success is product knowledge that Apple staff seem not to have !Regretfully,HenryGood News is the i PHONE 6 has now acted perfectly easily switching from Ebay, Craigs List, Gmail like never before ! I really see it needed a break in Happy Ending !

Review №109

2021-09-26 18:19:01

Its unreal to me that i can come in and the person helping me is interrupted 5That’s right !!FIVE times by fellow employees for questions or convos they had all while i just stand thereI mean WTH!!!???I guess the days of CUSTOMER service is gone🤷🏻‍♀️🤦🏻‍♀️A transaction that should of taken maybe 5 minutesTook 25

Review №110

2020-11-02 12:24:58

The staff was super supportive and most importantly, they were taking all safety measures and care for Covid things.Make sure to book your slot first to avoid long waiting time.

Review №111

2022-05-27 21:28:30

Unable to call the store directly, the automated system wastes as much time as possible and then the rep says he will contact the store for you and hangs up on you.Apple has become too big and bloated.

Review №112

2023-03-31 01:50:22

They were fast and friendly. We were in and and out in just a few minutes. Parking was easy too.

Review №113

2023-11-27 08:17:03

Was very good experience accessible with reschedule the service appointment

Review №114

2022-02-15 03:39:49

I had a purchase appointment. Staff are professional, friendly, and very helpful!! I accomplished what I needed to do; and I would recommend the Apple Store to others!!

Review №115

2013-02-13 01:11:12

I cannot believe how terrible the service at the Apple Store in the Oaks Mall was today. We came in to buy an Ipad and and adapter and every person we spoke to gave us the worst attitude either of us had experienced in an Apple store (we have been to numerous all over the world). They acted as if we were wasting their time even asking the most simple of questions about the products. When we eventually got someone to get us an Ipad from the back (it took us asking two different but equally as cocky employees) to finally do so. We then were interested in buying a 27inch desktop, each person we spoke to treated us as if we were complete idiots and ironically they were the ones who couldnt answer our questions... one associate felt it was more important to joke around with his friend than to finish his conversation he was having with us. After 45 min of shocking service we left and have decided to buy the 27inch desktop at BestBuy.

Review №116

2019-10-08 18:44:40

Honestly, Apple has gone down in my book. They used to be so nice and welcoming as well as easy to go in a store and freaking buy something. Now you have to wait for hours.... seriously just put a self checkout with your apple card or something.

Review №117

2019-06-25 17:31:40

Excellent store. Love the staff here. Always super helpful and accommodating. They have free classes on just about every product that they make. The appointment system keeps you from having to wait.

Review №118

2019-12-04 12:12:14

Service has really gone down hill. Employees are rude and all around just awful. I wanted to purchase a MacBook but no one helped me. After waiting 20 minutes and still no one helping me, I went to Best Buy to make my purchase there. Do yourself a favor and don’t waste your time with this store.

Review №119

2019-02-02 07:33:41

Definitley one of the coolest tech stores ever. It was renovated not too long ago, so its super fresh and modern inside. Very open, bright. I love how we can try out the latest products like at the time of my review the iphone xs max, xs, xr, 8 plus etc. You can also try out the mew ipad pros and the apple watches. The staff are friendly and know their stuff. Im a tech nerd, so its fun to be able to talk to the staff about apple products or things that are gonna be happening at apple.

Review №120

2021-06-02 22:00:52

Horrible service. Won’t be going back. Wouldnt do an EXCHANGE on a Apple product still in wrapping for another similar apple product. Employees were joking around and annoyed that I was there (that they actually had to do their job). Sorry you had to work for 2 mins haha well I won’t be going back so hopefully that gives them more time to goof around. 👍

Review №121

2023-11-04 01:56:39

Multi billion dollar company reservation system down not enough staff what a joke we all buy into.

Review №122

2017-09-13 02:50:03

Brought my 6s plus in for a LCD replacement that burned out. Was told 7:45pm pick up time (Hour wait) with an appointment for repair. Showed up at 7:44pm and was told by the rude worker it wasnt 7:45pm yet and it wasnt ready 🤷🏼‍♂️ she then proceeded to tell me it would be another 5-10 minutes wait.

Review №123

2020-05-26 04:57:39

I went to the store looking to upgrade my MacBook Pro 17” (2011). Since the new MBP 16” came out I was ready as I was hired for video production on a major local tango competition and I needed to shoot and edit 4K fast! My initial salesperson was very helpful and we discussed Leasing versus a straight purchase. Leasing was best for me since technology constantly changes and my second salesperson, Jacob in the business department helped with my computer options. Nice followup too. COVID-19 cancelled the competition but I will definitely purchase the system from my rep. BTW I’ve been there many times and have had good experiences with all reps re: questions.

Review №124

2023-09-23 00:17:56

There’s 15 other Apple stores in the area. Go to ANY ONE BUT THIS ONE! Not helpful, rude employees that don’t care about the customer

Review №125

2019-07-28 22:53:18

Got the run around. Asked to buy a Mac pro. Told to go to the table at the corner and look. Came back with a choice and ready to buy, told to wait, I am with another customer. Waited, had to flag another store associate to get in que.Why not set me up on air the first time.What a jerk with the white hat.

Review №126

2017-05-21 02:35:50

Id like to be fair to the employees that did a good job as the first Genius Bar service person and the assistant manager delivered their message politely and professionally (albeit I disagreed with the message/apples policy). However, the senior store manager, Vicky Aguilar came out after an exceptional time delay and 2 requests only to deliver the same message in a condescending, combative and unbelievably off putting manner. I understand if the policy is beyond her rank or control, but to have zero empathy, a condescending demeanor, and smug attitude is the kind of service that will take this 12+ year Apple consumer to a different brand. Pretty unfortunate that someone who has no concept of customer service and poor interpersonal skills has been allowed to hold a position that would directly impact a company that used to pride itself on premium products and service. People matter. I highly suggest promoting and empowering people that share the same philosophy. Vicky is quite the contrary.

Review №127

2023-04-04 01:21:11

Read the reviews before you go here. They’re accurate. People are not helpful here, you will have to explain your problem to like three people so the last one doesn’t solve your problem.

Review №128

2019-02-09 06:14:06

2.5 stars. We had an appointment didnt actually get to us and our phone til 45 min after appointment time we had go back 25 min to get phone back from repair. Other than that phone was fixed so was okay.

Review №129

2023-04-04 09:45:32

Way too expensive for the battery replacement for my iPhone 8. They charge me $74 that’s ridiculous and $50 for a phone protection screen.

Review №130

2019-03-04 02:44:10

So I drove all the way to Thousand Oaks mall to Apple store to get her phone fixed and they said no walk ins. Since when do they do this. They should post this on their web page. Some people work late and don’t have time to reserve appointments. Waiste of gas and time .

Review №131

2021-10-25 01:41:27

Biggest waste of my time! They employees probably couldnt tell the difference between left and right. Wasted money doing something THEY suggested and ended up saying they cant help me anymore ! If i could give them 0 stars for customer service i would 🖕🏽🖕🏽🖕🏽

Review №132

2022-10-03 00:21:32

TerribleDrove 1 hour to get a new iPad and iWatch only to be turned away because they are too busy and close in 1 hour.Thats actually a joke to turn money away.

Review №133

2022-12-05 01:48:16

Nice Apple Store. No one approached me to help and I was unable to find a salesperson. unfortunately.

Review №134

2017-10-22 22:36:13

There is a Korea staff impatient here. And the lady in the entrance made the order bad. There is the first apple store I have met providing a bad service. I hope they can make some change to make customers comfortable.

Review №135

2023-04-20 22:22:27

Customer service is not what it used to be at all locations, but here employees literally take their time and make you feel like the world rotates around them, not you, the customer.

Review №136

2015-11-15 19:27:51

Apple products are a joke. Get this ...We have battery issues with an iPhone 5 after doing an update. About this same time, we buy a charger from Verizon (our service provider). After hours of turning on and off settings, removing and adding various apps to see if we can fix the battery drain issue, we decide to move all the pictures to a computer and removed them off the phone. The PC didnt recognize the phone, nor did the Macbook. We plugged in another iPhone (iPhone 6) and that wasnt recognized either. On a whim, we tried another cable and it worked. Then we decided to try charging the device with the other cable - and the battery problem went away.Mind you, the battery charged on the Verizon cable showed 100% charge, but pick up your eMail or open Facebook for 30 seconds and youd lose 35-50% of the battery life. What a jokeApple locking you into their world is a joke. Some of the crap they do to force you into their world ought to be illegal.Oh ya, and to be sure there isnt something else wrong, we called the Apple store to make an appointment and you must do it online - you cant just talk to someone. JOKE.

Review №137

2018-08-24 04:19:02

I went in to get my brother’s iPhone X repaired and they had it done in about an hour. The customer service was great and Rick was extremely helpful. 5 stars.

Review №138

2021-03-23 06:32:21

Jacob Cherry has been so kind and helpful! I really appreciate how patient he is! He goes out of his way to meet our needs!

Review №139

2021-08-14 04:12:31

Bad experience. Customer service is not good. The staff is really unfriendly. You don’t feel welcomed seems to be that they are doing a favor to you! The waiting time is so long.

Review №140

2018-11-07 21:18:24

The technical support at Apple is AWESOME. I have been trying to get my computer to work for 5 days with no luck. The Apple store technical support had the problem fixed in about 30 minutes.

Review №141

2019-04-23 03:24:43

Manager was super helpful and extremely patient helping my fiance get into his iPhone that he was locked out of. Now were just waiting for Apple Recovery to do its thing.

Review №142

2017-04-08 02:46:39

I was second in line waiting to pick up a computer, the worker skipped me and went to help someone who just walked into the store. I couldnt believe it. But I am a black guy with dreadlocks so i guess thats just life.

Review №143

2021-05-24 22:54:20

I didnt visit this place. I stood outside and walked by. However, it was busy with customers, spaced a proper distance inside and waiting outside in line for their turn to go in. Its a very attractive store.

Review №144

2020-03-04 22:12:27

It’s a great store but if you go in with problems they don’t have as much to say if you going in to buy a product. They try and sell you anything they can there rather than fix the phone you have now. They will also tell you that you did something to break it not the software so they don’t have to replace it.

Review №145

2022-08-23 02:27:34

Sent by website for help with Apple ID after unable to solve problem online. Employee said no to any assistance without even hearing the issue. Made it very clear she had no interest in helping.

Review №146

2022-04-20 03:39:32

Apple is wack! The only time I was interested in walking into the store, an employee stated that an appointment was needed. Further reinforced my dislike 👎 towards Apple.

Review №147

2015-09-05 22:58:16

Apple does not stand behind its products. My Mac Pro 2011 has a faulty, overheating logic board. The company knew of this situation right from the beginning and they will not take responsibility for repairing them at Apples expense. They wanted me to pay 310 for the fix!!So now I have a 2 month old Mac Pro which over heats and goes full out loud fan after only 10 minutes on Netflix!Starting to hate them!Gracee Arthur

Review №148

2022-04-11 20:15:48

Horrible customer experience. Save yourself some time. Very unorganized. Did not fix my issue and made me wait. Even after they resolved my issue they gave me a wrong product

Review №149

2018-01-01 03:02:06

Staff are racists. I came in at 6:30PM on dexember 31 2017 trying to buy 2 iphone x and a macbook. Turns out they were about to sell me what I wanted but when I was asked my phone number they told me I had to wait for

Review №150

2018-03-05 17:42:33

At times pretty crowded but they do their best to limit your wait. They have always gone above what I would have expected whether buying a new device or heping with any problem.

Review №151

2018-06-29 19:03:59

Waiting time is horrible, it is unacceptable to go to a almost empty store and see sales associatea juat walking around. Hey people I am ready to make a purchase jow long should I wait? Bad cuatomer service maybe the worse ever in an Apple store.

Review №152

2018-04-24 23:42:24

Very knowledge of the Apple products. Bright, cheerful atmosphere. Charlie was very helpful and understanding. I had no knowledge of the IPad. Charlie made my experience amazing. He assisted me with all of my concerns. I was referred over to a young lady who set up my new IPad. I was elated for the opportunity to learn more. I was educated in the basics of the Apple IPad. She was happy to assist in the set up process. Information was given to me about the classes for learning more about IPads. I am truly satisfied with the service.

Review №153

2020-01-06 21:12:02

I can definitely say that the Apple store at the oaks is definitely a clean location with really nice people and may not be an Apple person but I had to go in to buy something for a gift for someone and that people were quite helpful so thats something that I appreciate

Review №154

2012-09-14 04:11:32

Worst customer service ever (you can get better service at McDonalds). The people working here just mull around & talk amongst themselves. The employees are not helpful or useful. Dont bother wasting your time here the employees are incapable of the most basic tasks!

Review №155

2015-11-12 20:58:09

Always packed with Apple Fanboys who literally have no idea what theyre buying. Its funny. The store itself is usually busy. I went in and tried their new iOS TV but it wasnt all that hype.

Review №156

2023-04-08 05:27:40

No customer service skills at the genius bar. I wish I could rate negative stars.Avoid this location

Review №157

2016-04-02 23:21:03

They know how to make the most beautiful products, and they know how to make the most beautiful stores. But why they make things so complicated? Just release us from Itunes, and we will love you even more ;)

Review №158

2021-11-30 04:03:16

When it comes to service, theres bad and then theres apple store at the oaks mall!!!Impossible to get a worst service than from the people that work at this store, especially the managers.What a bunch of nonchalant _ _ _ _ _ _ (fill the blank as nasty as you can)!

Review №159

2022-08-24 05:43:49

The “genius” bar rep I saw was not so genius. I’ll be going to my normal Apple store where customer satisfaction is paramount.

Review №160

2018-07-10 21:51:29

The store opens at 11 am on sunday. You can make an appointment but you have to be on the premises to make the appointment. They strongly encourage you to use phone support.

Review №161

2021-10-08 20:52:30

I have to agree with others. The repair times are insane. And they are not helpful when trying to get any sense of when other than “we’ll call you”. I mean for what they charge…

Review №162

2016-01-26 05:19:56

Excuse my spelling. McColly demonstrated perfect customer service. Not only was I satisfied, I was thrilled to see people like him working at apple, hes an important asset to the company. Thank you McColly.

Review №163

2017-08-08 23:42:38

From my wife--No one greeted me when I walked in. Found the cord I needed by myself, went up to someone with and iPad and asked how to pay for it and he sent me to another person who was chatting with a coworker. Extra star because he pointed out I had the wrong cord. And thus, the one I originally needed was out of stock.

Review №164

2017-11-25 01:51:05

This is the worst store I have been in this Holliday season. Staff is rude and when I asked for the manager the guy that I was talking to said “I am the manager”. No customer service or care about the customer. Would not spend my money in this location. Walked away from a 500 dollar sale.

Review №165

2018-03-08 18:59:03

One of the best little place to git advice for your apple produce the staff is very knowing about the phone, ipad & mac book you can find. they are very friendly and sharing .go see them if you have any problem . you will be in a good place to find help.

Review №166

2011-10-05 19:52:41

BEWARE: dont expect to pay what youre quoted. Be sure to get cost estimate of parts and service from the genius bar in writing or you will get stung. They dont honor what they say.

Review №167

2022-09-14 23:51:33

MATT was a very cool guy and very knowledgeable with great customer service. Keep it up man!

Review №168

2023-12-10 22:52:32

Good customer service from associate Faith!

Review №169

2018-12-30 01:04:15

I needed a air pods to replace one I lost. They could not sell without a genius 3 hour wait. No thanks.

Review №170

2022-09-08 17:29:24

I came early for my appointment and they helped me right away. Great customer service

Review №171

2023-03-03 23:45:48

Bad service, waste time, some sales person no nice, not helpful, very bad never go to this store

Review №172

2023-08-19 17:16:12

A definite must if you are in the area. Great staff as well as parking.

Review №173

2020-01-08 00:59:19

Had a great experience because the sales & technical people had lots of time to help me purchase and set up my new Mini iPad. Thanks.....

Review №174

2023-12-24 06:51:34

Great experience and customer service from Guillermo

Review №175

2021-07-18 12:16:49

Best Apple store I’ve been to so far. The gentleman who helped was very easy to work with.

Review №176

2022-05-07 22:16:56

Worst experience everI made an appointment @1pm they called me 1:45pm and 1-1/2 more hours just to backup and and finishing up the whole process

Review №177

2019-10-11 20:27:39

Its a great place to get Apple products and service. But when Apple closed the Simi Valley Apple Store, this one has gotten much busier. But Id rate it a 10 if I could

Review №178

2018-05-30 19:50:51

This place is ok. I mean yeah they have good electronics, but they got rid of all the places to sit, and it takes hours, and sometimes weeks to get help.

Review №179

2018-12-30 05:09:18

I had to hunt somebody down to help me the 1st gal seemed a little put out but when I was a eventually helped the girl was very helpful very knowledgeable and very patient

Review №180

2019-05-13 05:33:40

I love iOS........just not the waiting for service.......all I needed was a magnetic charger for my watch, not worth a 45 minute wait though.

Review №181

2021-10-28 15:09:36

The staff here have always been courteous, helpful, and professional. I come here a lot for Apple products.

Review №182

2018-04-05 23:20:11

There wasn’t an option for no star. I’m currently sitting in the store waiting for someone to help me. I’ve been here almost an hour after my scheduled appointment. I see seven employees not doing anything. Thanks Apple.

Review №183

2021-06-10 01:32:29

Great customer service and everything was sanitized and socially distance love coming to the Apple Store at the Oaks

Review №184

2018-12-20 06:21:50

Lot of people in the store; however, wait times were very short. Store is really nice and very clean.

Review №185

2022-03-23 23:25:49

Store can get really crowded, but besides that, yeah, it IS an Apple store. Nothing has changed since COVID.

Review №186

2023-10-05 00:13:23

No employees available, 30 min wait to buy anything

Review №187

2018-06-05 23:58:01

I like this place. The secret is make appointment online to avoid long wait. If they are able they will help you or point you to the right direction.

Review №188

2023-04-24 20:49:28

Always been a good store and great customer service

Review №189

2018-03-23 21:44:11

Apples marketing policy seems to be to make it so hard to get a repair you purchase a new item. I was the only one in the store and told I had to wait 3.5hrs to be helped ??

Review №190

2013-04-17 20:00:58

Anyone who doesnt like Apple is crazy. I have friends who dont have iPhones but I broke my screen and brought it back and they gave me a new phone and I didnt buy all the insurance and the genius guy still gave it to me.

Review №191

2018-05-29 21:36:26

In dont even own an apple product. I went with a friend so she could replace her phone and we got the best service

Review №192

2021-03-22 03:59:42

Was able to make an appointment in person - 3 hours later - but got everything taken care of.

Review №193

2019-05-16 19:02:01

Went in with phone restarting every 30 seconds, walked in talked with Mike who was able to swap out my phone super quick and easy

Review №194

2018-07-30 04:18:05

Im not big fan of iPhones, but my wife and daughters are, so she had some problem with her phone, went there took care of the problem quick, took us more time drive there than have the issue solved.

Review №195

2016-10-12 00:48:04

IPod, whack. iPad, whack. iMac, whack. iPhone, whack!...Androids are tight as f**k..Get something that actually makes your device last longer and doesnt drain a crap ton of battery, Apple is a freaking joke of the century.

Review №196

2022-04-07 04:22:34

Love the fact there is security here so nothing is happening here like at other places. Feeling g safe

Review №197

2022-01-17 15:55:16

Very clean and nice store the customer service is great here it’s my go to

Review №198

2021-03-21 22:20:25

Irresponsible waiting system in place. Clients waiting for service are blocking the walking path, eating and drinking, and unmonitored by employees.

Review №199

2011-01-15 01:35:08

The staff is friendly once youre able to get one to talk to you. They are not knowledgeable in products outside of their mainline and seem disorganized in their service scheduling.