Apple Sherman Oaks in Sherman Oaks

Review №1

2024-06-09 21:28:28

I just had an extremely frustrating and disappointing experience at Sherman Oaks Apple Store. After initiating a claim for an express replacement through Apple Care+ support, I was given two options: either have the new phone shipped to me within 3-5 days or visit the nearest Apple Store for a quick replacement. Opting for the latter, I made an appointment and went to the store with high hopes of resolving the issue promptly.However, what transpired at the Apple Store was nothing short of a nightmare. Upon arrival, we were checked in and made to wait for an astonishing 40 minutes. As we waited, we were under the impression that our express replacement would be handled swiftly. Much to our dismay, after the prolonged wait, we were informed that the store only offered repairs and not replacements.What added to our frustration was the fact that this crucial piece of information could have been conveyed to us right at the beginning when we specifically mentioned that we were there for an express replacement. Instead, the store employees chose to make us wait, wasting our valuable time and raising our expectations, only to let us down later.To make matters worse, the customer service we experienced was appalling. The store employees and technicians we interacted with were rude and lacked any semblance of professionalism or empathy. Their attitude and behavior were entirely unacceptable, leaving us utterly speechless and disappointed.As a long-time Apple customer, I have always held the company in high regard for its commitment to customer satisfaction. Apple prides itself on delivering exceptional products and services, and this experience fell far short of those standards. It was not the Apple way that I have come to know and appreciate over the years.

Review №2

2024-07-02 00:27:57

Our rep Paola was extremely patient with my husband a first time owner of an iPad Mini. She took the time to launch him into a whole new world for him and hes now learning every day. To say he was a novice is being gentle. I for one loved the kids classes that were right next to us, its so great that you guys do that but give Paola a raise shes one of your best Representatives

Review №3

2024-06-04 21:50:31

Fast and efficient but the only bad thing is you cant call the store directly. That sucks as i came in from overseas and needed answers before coming but it was impossible. I had to ask someone to drive there. Not good

Review №4

2024-04-12 19:18:01

The customer service at this store was absolutely horrendous and to be quite frank it makes Apple look really bad. Cheyenne (the girl with the blue hair) tried to do everything in her power to NOT ASSIST ME in getting MY BRAND NEW IPHONE replaced because it keeps shutting off on its own multiple times a day and I have warranty: by the way your warranty doesn’t matter so don’t even bother with it! Zachary, the guy who ran the diagnostics issue and FOUND THE PROBLEM and then acted all weird and suspicious when I questioned him as to the fact that he basically found the hardware issue and yet they still wouldn’t replace my phone. On top of that, Cheyenne re-set my entire phone and I lost all of my apps and contacts for almost 2Days so that they can do a “test”. Then I got passed along to someone named V who did nothing as well but at least he restored my phone back to the way it was when I came in. I just completely wasted 4 days of going in and out of this store and came out with my situation being even worse than when I stepped in the door. It’s truly a shame and Apple really needs to be aware of this issue. I am also filing a report with Apple against the store for the way I was treated. Seriously debating switching to Android after this experience to be honest. Apple is a joke.

Review №5

2024-04-03 17:12:27

The girl with the pink hair and no eyebrows is the rudest person youll ever meet at any Apple Store youll go to. She/they was so condescending and was trying to put words in my mouth. This location has never given me any problems until I had her assign to help me - which they never did. I came in with a software issue and while I was explaining the issue, this individual was so determined they were right and didnt give me a chance to complete my sentence. It was giving racist and a superiority complex. If you are ever assigned them as a genius, request someone else. Or just go to the Topanga location where everyone else is kinder.

Review №6

2024-02-14 19:39:52

Store looks nice. But I don’t get the purpose of the designated pick up area they have. Sat there for what felt forever just to see people walking in far after me getting asked if they need help. So ended up having “bother” one of the staff to finally help me get my pick up order that took 2 min.

Review №7

2024-01-09 02:54:37

Store is nice as all Apple stores are, but the wait times are ridiculous because employees would rather talk than interface with customers. They also had no desire to work within their system to help me get the thing I wanted that an employee previously told me was possible. Not a problem-solving customer-oriented neuron between them. I wish they cared more about their customers!

Review №8

2024-02-09 23:46:03

Worst Apple Store experience ever. Staff is just straight up disrespecting you - comes back after finishing previous client and goes to a different customer (that just walked in) even though you were told you were next. Others are standing talking to each other. Wasted 20min and left without buying anything. Never again.

Review №9

2024-02-19 04:55:48

After purchasing my iPhone 15 from my local provider. I went to the Apple store to possibly purchase a laptop or a iPod... iPad. I wanted to shop for something compatible that will sync. I have no idea regarding this stuff. My home computer and Apple 11, (now Apple 15 Pro Max) already syncs. And I also wanted to look at accessories for my new cellphone.As soon as I walked in a was greeted by a young sales woman. She was talking with a older security guard and quickly with high pressure bla bla bla bla. Im well over 50 plus year of age. And I dont need this in the early evening, bla bla bla. One of her hips was higher than the other. Both of her pant legs had ripped jeans on both sides. I didnt come to the Apple store to see this. Note that this was a couple of weeks ago in late January. I dont remember our full conversation... but there was a lot of bla bla bla. I think that I received from her that no more iPods... we sell iPads?I had to get away from this women or girl that looks and acts like she is in Jr college.I walked and look at one wall of accessories for my new cell... sizing up my Pro Max 15...Then I walked back to the other side of the the store where there are more accessories. Another female sales rep opened the office, employees door and jumped out fast. Then she approached me very fast and tucked her cellphone lens under her chin pointed at my face. Also, a young male apple rep jumped out from that door stopped quickly pointed his cellphone towards me and walked away quickly. Like whats going on? I didnt say anything. I dont know if he took a picture or I dont know if she was video tapping?Its the cold Winter months, I had a tossle hat on, dressed with clean clothes.Anyway, this new female sales rep started talking very fast... are you here to look at accessories, she said bla bla bla. The male and new female rep must have seen me looking at the accessories on the one wall via their security cameras before barging out of the employee door? And they must of saw me approaching the second accessory wall? I forgot everything that I and she said... but I did inform her that I was looking for something to sync... and accessories... I asked how much does this cost... she spoke very fast... to fast... She mentioned something like all different prices. I said something like what do these iPods or iPads do...? She said, its like a large iPhone. I was happy to learn something else.But I was all worked up with all the fast talk... bla bla bla bla too much. My heart was beating too fast. Lens were pointed my way. There were no elderly cool, calm and collective sales reps to deal with me here. I was just getting over a little cold and had a nonproductive couch. I raised up my scarf to cover my nose and mouth I got out of there.I just shopped in peace on my home computer for accessories and Im a happy man. I might go back to the Apple Store someday? But probably I wont go back? Seems like its a store for 30yo and younger? Probably its best to ask a friend to help out or get a referral from someone to help with the computer, iPad or laptop, cellphone syncing? My cellphone provider, one of the employees offered computer assistants for a reasonable fee. That person mentioned $50 an hour.The only thing that I liked was that it seemed like the two females that I dealt with and that male were wearing an Apple shirts? So, I know that they all work there. Maybe have them wear matching pants someday?They must get a lot of snatches and grabs at this mall? Ohhh this Apple Store probably could use a taller and younger security guard?

Review №10

2024-01-20 01:56:20

What a waste of time. I had come in for a MacBook Pro repair, and while the first guy was nice he knew very little. He then had me wait for 2 hours to meet with a technician, his solution was to try a new charger (which I did with the first guy). That was it. “We can’t do anything here, we’d have to ship it in” staff here seems very minimally trained and uninformed. They were nice enough, but a complete waste of 3+ hours.