Apple El Paseo Village in Palm Desert

Review №1

2024-06-29 01:19:39

Had the worst customer service expirience at Apple Store palm desert. Went to buy new charger cords for updated phone and they gave me the wrong ones . Didn’t know until back at my office. Went back after to switch and total was $2 more than original ones which they didn’t have in that size. Asked if they could even switch for the hassle and it’s 114 degrees out and had to go back a twice. Sales guys asks manager who says no. Not sorry we wish we could nothing. I go to manager who wouldn’t look up from his computer to acknowledge. I let him know that really is the worst customer service that I’ve seen in a bit especially when it’s summer and slow Terrible management. Sales guys were good. It’s not the $2 that mattered, it was totally the attitude

Review №2

2024-03-20 00:52:55

We had a great experience yesterday evening trying the new Apple Vision Pro. Our rep. was Letty and she could not have been more helpful, knowledgeable, and kind. She was wonderful and spent more than 20 minutes with us walking us through and demonstrating the Apple Vision. Thank you Letty for your kindness!

Review №3

2024-04-18 19:25:57

Eric was professional and polite but he was not helpful. His manager (black hair, glasses, chubby, short-ish guy) was a jerk, rude and should not work for Apple. My phone was stolen so I bought a new phone from Apple online. When I went to pick up the new phone, they told me they couldn’t check me in bc I wasn’t on the list. They asked me to wait in the corner of the store. I waited for nearly 20 mins. I went back to the manager and he said I need to find my order number. They said they could not look me up with my email, phone number or any other way. After calling a friend and getting my order number, they found my order. They then told me to wait at the order pick up table. I waited at the table for another 15-20 mins. I asked again why I was waiting for so long and the manager said that there is an issue with my order and the payment address needed to be verified. He told me that I needed to call Apple Care to sort out the issue. When I told him that I have never had to call AppleCare as a customer inside of an Apple Store to pick up my order, he said that he will have Eric help me when he gets back from his break. I waited another 10 minutes and Eric came over and pleasantly greeted me. Eric called AppleCare and sorted out the issue (without asking me any questions). Eric said it would take another 5-10 minutes for my order to be “processed” (I ordered the phone online 5 hours before I went to the store to pick it up but it still wasn’t “processed”). About 10 minutes later, Eric came back and had my new phone. He said that it may or may not be connected to my wireless carrier, AT&T, even though I connected it to my AT&T account when I ordered the phone through Apple online. When he helped me set up the phone, he realized it was not connected to my wireless carrier. I also could not complete the set up on the phone bc I could not log into my Apple ID since I didn’t have my old phone to receive the verification code. Eric was basically useless. He offered no solutions other than to call AT&T when I get home. This was the absolute WORST experience I have ever had at an Apple Store. They made little to no effort to help me activate a phone that I spent over $1,000.00 for. Three months ago, I got a new phone from the Apple Store at The Grove in Beverly Hills and I picked up my phone and had it activated within 10 minutes without my old phone. When I explained this to Eric he said that there wasn’t anything he could do to help me. When I went home to call AT&T, they were unable to help me since I could not receive the verification code that was sent to my now stolen phone. This Apple Store is a joke. They don’t care about their customers.

Review №4

2024-02-02 07:17:02

Okay. So, I show up at the Apple Store to get some help with my new iPad. I have a consultant, whose name starts with G and ends with a Y. He was super helpful. Then, he has to leave. I needed to have a cellular line set up, so another Apple person puts me on a phone to my cellular provider; I am left on the phone, speak with the carrier, and cannot complete the necessary set up due to not having all the data needed, but worse, the connection was awful. It would have been nice if Apple had advised that I bring carrier data with me…hassle continues and the Apple “helper” is nowhere to be found, shifts are changing, activities are changing etc. Bottom line, I got some decent help, Apple provided the phone to speak to someone to set up the cellular, but the connection was !%*t and I had to hang up. It was a miserable waste of time, and I left the store after having been there for at least two hours, unable to complete my transaction. Sorry people, I’m old. I needed your help, and yep, I got some, but it sure wasn’t what I hoped for. Don’t put a senior citizen into a situation that is so challenging and then wander off. Or, advise that I should go to my cellular carrier’s store to get additional help. It may sound stupid, but I left in tears, exhausted. So, just a tip - bring a friend or family member with you to help the hard stuff done.

Review №5

2024-02-06 15:20:40

Went into the Apple Store for two reasons yesterday. I had seen an Apple wallet that hold up to 12 cards and 20 bills I spoke with the man who said he got people the help they needed. I did not get any help I just got his arrogant rudeness. When I asked about the RFID wallet he ficked his hand toward a side wall and said “the only wallets are over there but they are not RFID” and I had a question about my iPhone he told me to call 1800apple. I left without the wallet and was very disappointed in the Apple representative and will search for products where service is valued by the manufacturer and senior customers are treated with respect and provided in store assistance without being ignored and treated like a burden.

Review №6

2024-06-01 18:41:44

Stopped in to buy a phone. 45 minutes later still no help. 12 employees but only 1 salesperson. Apple wonders why business is down. Here’s your answer: Allow people to buy stuff in your store. Dozens of people waiting for the one salesperson.

Review №7

2024-06-22 17:32:03

Dreadful. Staff walking about in a dream state. All the urgency and attentiveness of a sloth festival. I waited 30 minutes to buy a macbook pro charger.

Review №8

2024-04-11 22:08:15

Took my mom in for her iPhone 12 Promax. All it is doing is showing the apple logo. First person said go sour down next to the wall a tech will be available in 3 hours. Didnt wow get name down or anything like that. About 5 minutes later some other person walked up and said it was going to be 5 hours or we could come back tomorrow when they open at 10 and, Maybe be seen in the first hour. Or we could make an appointment for Saturday and be seen someone within that hour of the appointment time. This store is a joke!!! Were never going back!

Review №9

2024-05-11 18:31:53

A wait of over 45 minutes when all we wanted to buy was an iPhone and Airpods, and we already knew exactly what we wanted. Its unacceptable to make customers who dont need information wait so long.

Review №10

2024-01-20 05:13:22

I am writing to express my profound disappointment and disbelief regarding the extremely poor service I received at the Apple Store in Palm Desert today. My experience has left me beyond frustrated and questioning the integrity of Apples customer service. After todays experience, I find myself reconsidering being a supporter of Apple. I believe it is essential for a company of Apples caliber to reflect on the quality of service provided at its stores and address the concerns raised by its loyal customers. I arrived at the Apple Store at 5:00 pm today because my iPhone unexpectedly went black, prompting a message that it needed to be restored . This sudden change took place overnight while charging and connected to Wi-Fi. This was perplexing as my phone had no physical damage, being securely housed in a case. The inconvenience of such a situation is already significant, but what transpired at the store today added insult to injury. The team at the store made me wait for an astounding 3 hours, finally addressing my concerns 20 minutes before the scheduled closing time of 7:00 pm. Meanwhile, I am waiting for answers for my phone while its in the back. I cant help but witness a Spanish speaking lady in distressed. She mentioned she had been there since 3:00pm and no one has tried to communicate with her regarding her phone. I was in disbelief, so I asked a staff member for her if there was any word on her phone. Mind you this lady had been there since 3:00pm and not one person acknowledged her. At least not in the time frame i was there 5-7:55pm. To my dismay, they informed me at 7:55pm that there was nothing they could do about my phone and recommended purchasing a new phone. This left me questioning the adequacy of resources and staff at such a prominent corporation like Apple. I cannot help but feel that the excessive wait time and the unhelpful response were acts of retaliation due to my earlier expression of dissatisfaction with the service provided to a Spanish-speaking customer who had been waiting since 3:00 pm. It is disheartening to see a lack of equal service for all paying customers. Adding to the frustration, the staff attempted to use me as an interpreter multiple times before finally bringing someone out at 7:50 pm to explain and translate for the poor lady. Regrettably, this attempt was far from satisfactory, and it was evident that the person had no grasp of the information he was trying to convey. Furthermore, I witnessed they admitted to not being able to fully connect her phone with her Apple ID due to the lateness of the hour, requiring her to return the next day. Mind you this was the third time she had traveled from Thermal. To make matters worse, she discovered a crack on her front screen protector, and the staff claimed they couldnt be held liable, despite her only being their for a back screen replacement. This inconsistency is baffling and unacceptable and to make matters worse they still had the nerve to ask her if she was paying for the $29 repair cost, card or cash as they have shut down their cash reports and can only accept card. In conclusion, my experience at the Apple Store in Palm Desert today has left me deeply dissatisfied and questioning the commitment of Apple to provide quality service to all its customers. I hope this feedback prompts a thorough review of the customer service practices at this location, ensuring that every customer is treated with the respect and efficiency they deserve. While I understand that technological issues can arise, it is crucial for Apple to address these concerns transparently and assure customers that their best interests are at the forefront. This experience has left me pondering whether Apples frequent upgrades are a strategy to prompt users to invest in new devices, creating a cycle that seems more geared towards financial gain than genuine user experience improvement. If I could leave 0 stars I would.