Appfolio has helped our company tremendously! It has made the leasing process a positive one for not only our property managers, but for our residents too! Residents love being able to pay online, view and sign leases, and track their maintenance requests all in one convenient place. Appfolio is always improving and coming out with new features to help keep things more streamlined and organized.I highly recommend Appfolio to all property management companies!!
I knew this company was good but then I discovered how great they were at this years conference ! Everyone I met was on such an even plane of knowledge of their platform, services and offerings. They were all personable and willing to ask me great questions to explore my needs further. Jacob and Sara literally were once in a life time employees. Im super impressed by their HRs capacity to find all of those people to fill positions as Appfolio has grown rapidly. Their presentation for finding talent was inspiring . They made it happen ! My colleague and myself were stunned during the presentation and unveil of Realm X . We cant wait to try it with our data ! We were losing hope and Appfolio announced we are here for you! Simply Amazing !
Appfolio Customer Conference 2023 was outstanding. One of their best ever as far as the excellent level of education at each session and the introduction of new functionality within the product. Appfolio has always put on a good conference with excellent client parties and networking elements. But learning about new features and how better to use the overall platform is critically important for us...and they did not disappoint at this years conference. Appfolio has upped the game and enabled us to perform better - both on a professional level as well as in the overall efficiency of our day to day operations. Appfolio is the Tesla of property management SaaS. Theyve forced all of the other players to up their game, which is great a great challenge to their competitors and a great benefit to the industry. Appfolio remains in the forefront as they integrate AI and the latest technologies within their platform. We are grateful to have Appfolio as our technology partner.
Be very careful choosing this software! They are very deceptive. The goal is to get you dependent on this system and then begin stabbing you with one increase after another and another, I could go on! It is a good product but there is a point where they absolutely cross the line. They offer “free ACH payments” if tenants can pay directly through their checking account. They offer a personal customer service rep to “help you” convert ALL tenants to begin paying through e-check. They “helped me” to accomplish this. We are up to 95%. I actually felt proud to get there! Now I feel so stupid. They had a knife in my back the whole time and I didn’t even feel it. All of the sudden, tenants are going to be forced to pay$2.49 per transaction beginning July 31. Right after we were so happy to advertise this service to our tenants!! The “help” was just setting us up for hanging!Hundreds if not thousands of PM companies are now looking for other options, including mine.
We love the new options AppFolio is integrating into its platform. It’s helping us scale and become crazy efficient! Also loving attending their conference. Well done!
I was a bit disappointed in the number of sessions that were available for Community Association Management. There were a couple, and they were good but we were hoping for more. Breigh and Sarah were wonderful in the Hub and we really appreciated the time they spent with us answering our questions and showing us new things.
Unfortunately, after years of being a dedicated AppFolio customer, including onboarding two companies to their software, I’ve reached a breaking point. Of course companies have every right to maximize profits, however Appfolio’s lack of customer service, along with their unprofessional business tactics of bait-and-switch, and their fee maximization strategy has created a platform that feels nothing like what I used to love about the company. It is unfortunate that going public has altered their business ethics and customer service platform.
AppFolio: A Damaging Exhibit of Corporate GreedAppFolio stands as a disheartening display of corporate avarice, casting doubt on their once-promising software. The company’s strategy lures customers into deep system reliance, only to spring unexpected fee hikes. This approach reeks of deception and blatant unethical behavior.Their “free ACH payments,” swiftly morph into a burden for tenants, and their ‘personalized’ customer service seems more fixated on company profits than on actual customer aid. The recent $2.49 transaction fee per tenant payment has left many property management firms, mine included, feeling exploited and seeking alternatives.Regrettably, AppFolios virtually non-existent customer service adds insult to injury. This profit-centric approach starkly contradicts their initial promises, branding AppFolio as a profoundly dishonest corporation.
Title: Disappointed with AppFolios New ACH Payment FeeRating: ★★☆☆☆I have been a loyal AppFolio user for over 10 years, and until recently, I couldnt have been happier with their property management software. However, I am now compelled to share my disappointment and frustration with their decision to implement a $2.50 fee for every ACH payment.One of the best features of AppFolio was its ability to streamline our rental payment processes by eliminating the need to deal with checks. This was a game-changer for our business, saving us time and effort. Unfortunately, the introduction of this new fee has significantly diminished the convenience and cost-effectiveness that once set AppFolio apart from its competitors.Charging a $2.50 fee for every ACH payment is simply unreasonable and unheard of in the industry. It feels like an unnecessary nickel-and-dime approach, which undermines the trust and loyalty built over the years. Instead of rewarding long-term users like myself, this decision only adds an extra burden to our financial operations.I understand that businesses need to sustain themselves and adapt to changing market dynamics, but penalizing users for utilizing a feature that has been a fundamental selling point of the software is disappointing. It gives the impression that AppFolio values short-term gains over long-term customer satisfaction.While I have appreciated many aspects of AppFolios software, this new fee has forced me to reconsider my options. I will be embarking on a search for a new property management software that offers comparable features without the added financial burden. Its unfortunate that AppFolio has chosen to prioritize profit margins at the expense of its loyal customer base.In conclusion, I would caution potential users about AppFolios decision to implement a $2.50 fee for every ACH payment. This change undermines the convenience and efficiency that once made the software stand out. If you are seeking a property management solution that truly values its customers and their financial interests, it may be worth exploring other alternatives in the market.
I have been using this company for over 10 yrs and really the only reason I have not left is because it’s hard to transition. Now they start charging our tenants $2.49 for what was free ach payments. So now the have to tell tenants that have to pay the charge. And there are too many other reasons to list, biggest one is absolutely non existent customer service. Especially bad considering this is bookkeeping software. Just now a fan.
I’ve been using Appfolio for over 5 years now and I’d can’t say these last 5 years have been great. It has always been an issue with one thing or another with this platform and company. But today is the last straw. They now are going to charge my tenants and owners a $2.49 fee to use ACH payments. This is completely greedy as no other property management software charges a fee for ACH and for years all of my tenants have paid their rent via ACH free of charge. How am I supposed to explain to my owners that now anytime they need to contribute monies for repairs there will be a charge!? Owners are already price sensitive. Do property management companies need to go back to accepting and processing checks in office? What a logistical nightmare that will be, especially for the PM companies that manage hundreds of units and tenants. I will be shopping options to switch platforms. Oh, and don’t get me started on their lack of customer service.
AppFolio is an extremely greedy company. They do not care that they are putting their clients in a bind by charging for ACH payments. Depending on the state, you have to have a free way to pay. Horrible corporate greed. BTW, their on boarding process is the biggest joke I’ve ever experienced so don’t let their sales people convince you otherwise. During our onboarding we had to set appointments days out and when we finally got to speak to someone she was so distracted because she was working from home with a new born baby!!! I have young children, so I get it, but that was ridiculous. It wasn’t during COVID, so that cannot be used as an excuse. Unprofessional and greedy!
Greedy company, greedy shareholders, greedy nickel and dimers all around. AppFolio is the worst company and their software is a mess. They now want to charge an eCheck fee. What a grift and con job on regular working people! Like having our rent raised wasnt enough, now you impose this fee that PayPal and Venmo dont even charge? No words other than con and grift can describe it better.
Customer Service is a complete joke. Years ago they were very friendly and could pick up right when you called. Since then they have hidden their phone number everywhere they could, got rid of their support ticket option, and have recently got rid of their chat. It is seriously like no one works there any more and it is just a front. Even with dealing with the staff in recent years their is a work culture of never admitting the customer is right. Their software works pretty well, but obviously nothing is perfect. Anytime you try to point out that something is not working as expected, you are always assaulted by their staff insisting it is always user error and there is never and issue. No grace, kindness or class with this company.
The 2023 conference was amazing! I learned so much for the coming year to take back to my team! Very excited to start implementing all the new additions to AppFolio! Hope to be able to attend next year!
Announced today that appfolio will begin charging processing fees for eCheck (ach payments) made by tenants or owners. Considering no other management software Ive encountered does this it falls out of the norm for charges and appears to be nothing but a junk fee to charge and make more money off tenants, owners, or property managers. Be cautious, appfolio which was once a good company seems to be looking for ways to pad the bottom line.
Appfolio has enabled us, as small business owners, to compete with the large management companies by providing a robust software system that encompasses everything we need. Five years and counting!!Pillar Property Management, MariAnne Torres
It makes my job easier to complete my daily task such as providing excellent customer service to customers on a daily basis.
Attending the AppFolio Conference 23 for the first time. I’ve had quite a bit of help from several folks with AppFolio. Nothing but helpful. I’ve worked with APM 6 years now using AppFolio. They answer questions quickly while educating along the way! Great company! Friendly staff!
Like many others we have reached our breaking point. When we first joined 7 years ago it was under false promises and features that didnt exists. Left a bad taste in our mouths for a few years but had no choice to stay. Customer support is seriously lacking and honestly its all canned responses. We have been given incorect and inconsistent direction that screwed things up several times. Features rolling out are less than helpful and not taking into consideration what the customers are actually voicing. The CAM side is absoultly terrible. Now to top it off they have decided to gouge more money without providing anything additional. While I hate the thought of a transition we deserve better than this and will be seeking to transfer out our 1000+ properties.
Be careful if you are a tenant that pays rent through Appfolio. They have tried to take my rent payment out Twice in one time. So the first time the payment goes through from my bank and they receive their payment and then try to take it out a second time and the payment is denied because it has exceeded my daily limit for my bank account. Then they send me an email saying that the payment was declined from my bank. Very stressful for me as I spend a lot of time calling the bank and trying to find out what is going on. Maybe it’s due to their software not sure. But it is very frustrating and stressful.
This is my 4th year attending and AppFolio and their team are always on point. So welcoming and a lot of information to take back to my team. I am Natalie with AM Management - Office Manager/ Accounting Manager.
I have used AppFolio for the last 2 years and it is very user friendly. It does everything that I need it to do without using multiple sites.
Convinced everyone to move tenants to ach payments online because its free then shook us all down for $2.50 per ach transaction to the tenant or $1 for the pm. Hell no! Cant wait for us to find a replacement app. I will delete this however once appfolio decides to do right and remove that charge.
As a long time user of appfolio and managing over 500 units, the fees and and premium optio s have put this platform into the most expensive property management software in the market. The latest of which is ACH fees. They want to charge exhobitant amounts to the tenants for using a very low cost payment method. ACH fees average .25. They want to charge tenants $2 49 per ACH transaction. PMs have the option to continue offering free ACH to tenants if the management company pays $1 per active unit in their portfolio. The fees are ridiculous, they are overcharging. Support is awful, unresponsive and often refuses to listen to their user base.
Unfortunately, after having special employees who were tasked to spent their time working with Property Managers to implement and push free ACH they then decided to add a $3 FEE for all ACH Transactions. Combine this with horrible customer service, and rude staff I recommend any options but AppFolio!.
Nearly a 10 year user. No longer recommend AppFolio to other property managers. Their corporate greed is out of control. We will start investigating how to move 2000 units across multiple portfolios.
Appfolio started out as a great property management software that cared about its customers. Now, it cares about its bottom line.Customer service awful and the pricing keeps going up without any checks. Time to seek other options
AppFolio has truly helped our business to grow, I love their integration, updates, ease of software navigation. I highly recommend them.
I was a customer for over 10 years and they had great service when they started. I sold my business and now I am starting another one. I have called and left messages for several people including emails and no response for a long time now. This is not the company it once was. I will be considering alternative software solutions.
Charging tenants a fee to pay from a checking account is absolutely outrageous. Its a clear indication of how greedy, lazy, ignorant, and incompetent the AppFolio management is. AppFolio is the worst company!
I hate this company! They are literally THE WORST WHEN IT COMES TO TECHNICAL SUPPORT. I have been a customer with Appfolio for 10 years and I can honestly tell you that their support is so bad, its almost non-existent. They dont answer the phone, they dont reply to your needs when you chat, and when you open a support ticket, they take their sweet time getting back to you with a generic answer that doesnt address the issue. Its so bad, its actually comical! I requested assistance last week and have yet to get my issue resolved. I followed all of their nonsensical steps in order to get help and nothing.... Use someone else for your property management software needs, anyone but them.
Customer Service is beyond horrible. It takes weeks to get a response and then they just inform me that they will escalate the case. I am still waiting for help on a current case.It is a great system but the customer service needs major improvement.I have had great experiences with the beta programs and further development teams but I dread the moment that I need assistance for something in the software.
This is a deceitful company. Price increases with no warning and no communication, zero tech support except a bot, literally. Leaving as soon as possible. This used to a really great program, which I imagine is where the five stars came from, but not anymore.
We have been using Appfolio for 13 years now and could not be happier. We manage nearly 1500 doors in North San Diego County
Attending the Appfolio Customer Conference 2023 was eye opening. To stay ahead of the curve, we are excited to upgrade our account to automate our systems.
We love this program. Its easy to learn and navigate.
They started off great when I signed up back in 2013, there was definitely a learning curve but their service, at the time, was great at being available quickly, getting down to the problem and fixing it. Now, they got rid of their service completely it seems and it takes a week of pointless back and forth over email (because they got rid of our ability to call them) for usually, nothing to be resolved. The software is still working at a very basic level for us, but more and more we are being forced to use third party services now for even very core functions like taking application fees. Ive already begun my search and preparing my company for the incredible pain it is going to be to change services. And they know it, which is why they put no effort into customer service or improving the product anymore.
Deceptive company, signs you up at a reasonable per unit cost then hits you with hidden fees and a new ACH fee of $2.49 per ACH. We have gone back in time now and will be receiving more physical checks we have to process. The reports are also not very customizable like it would first appear. Very disappointed.
Appfolio rocks! Super user friendly, innovative and continues to listen to its customers to grow. I love growing our company with Appfolio!
Scummy company. $2.49 may not seem like a lot but it’s the principal - a previously free method of paying rent but now we tenants have to pay a fee, to pay rent. Ridiculous. Landlords are equally responsible.
Appfolio is the worst company for property managers bar none. Even with a simple login problem the tech support are clueless and refuse to provide contact information for the support supervisor and director of IT when trying to provide screenshots of technical deficits of their software/server configurations. Moreover, even after sending weekly requests for contact information to report, delineate problems 10 times with their software over 3 months (since May 2021) they simply ignore learning about and proactively work with clients to resolve them. Their server side has major problems with both login issues (I haven’t been able to login for 3+ months) and document downloads. Server doesn’t respond to password resets. Even when it was working, downloads had all the same name causing confusion and forcing users to manually rename everything when UI 101 dictates that client name, address, and DL date should be automatically ascribed. Since they never resolve login issues property managers are forced to manually send statements to all of their clients - causing them more work and time wastage while they continue to pay for Appfolios severely handicapped “service”
I can only add to what is been written here before.This entire company doesnt have one phone number you can actually call and get an answer on. And If you do, Please advertise it here in your owner response..... My bank accounts are disabled for over a week, and I cannot get anyone to resolve it. Ive been a client for over 10 years, but I guess this is time to change. lack of service, customer retention, and rising prices.. are the right way to ruin a successful concept / company. Just a pity.
2011 & 2019 from 1,698 to 1,803 HOMELESS IN SANTA BARBARA, CA. (THE FORGE). (2022) nearly 2,000 people are HOMELESS in this COUNTY! I wonder how many former Rentals these people might have lived in, were closed / driven out Apartments via FALSE BACKGROUND CHECK ALGORYTHYMS of APPFOLIO, Inc? This appalling software pkg. has finally arrived in old fashioned New England & the results @ least for me, have been disastrous. Despite the fact that I have (9) NINE yrs. of 100 % Perfect Tenancy, I have been BURNED by AppFolio, Inc. & its abominable software reports. I have ZERO Credit history. Never bought a home. DO NOT use Credit Cards. Paid my 30 k SUV loan off (2) yrs. early. As Government Contractor, I even successfully lived in an Extended Stay while on (4) yr. Contract! OOPS!! NO CREDIT REPORTING there! So, now in 2022 all of my past Financial mistakes have come home to haunt me & are working in PERFECT STORM UNITY to drive me into the streets of New England. Now Credit Score of (650) or above is required courtesy of New England Rental Market & software companies like Appfolio.com. While it even states on the AppFolio.com a disclaimer about accuracyof APPFOLIO.com Background Reports, this does NOT prevent New England Property Mangers from using the reported FALSE information from being misread or from denying Rentals to good Tenants. In true software form Appfolio.com takes NO RESPONSIBILITY for the outcomes of their FALSE BACKGROUND Reports. With US Rental costs soaring, gasoline & heating costs rising & food nearly unaffordable enter the APPFOLIO.com Background Check. I have (30) thirty days to find a new Apartment. I am sure that I will meet up with considerable trouble in securing a new Apt., courtesy of this heinous software. I have already run into Background issues in mid-June, due to this appalling software. So, now if it is not enough that rents are over the moon, we can thank Appfolio.com for driving renters further into a downward spiral. Well, not me! I am fighting back against this horrible software & CEO who takes NO RESPONSIBILITY for the outcomes. Shame on him! I have reached out to many US Government entities & even State associations to reform this awful company. We need NEW LAWS in this country to protect our US CITIZENS from this shameful, shocking mess called Appfolio.com
***Update*** Significant improvement the last 90 days.As a 5 year Appfolio customer I simply would no longer recommend. We have been utilizing the MCC call center 2 years for our tenants to call in maintenance requests or emergencies, the wait times have been horrific. Appfolio has made empty promise after empty promise on improving call hold times and creating an emergency option. Nothing has changed. 2 months ago they raised the prices 50%. I’ve talked to SEVERAL higher ups at Appfolio and have explained this to them. Last night we had a tenant with a busted pipe, they sat on hold 40 minutes as water poured in. How on any level is this acceptable.Now I will say the software is good, the call center which is a huge pain point for many is garbage, and that’s putting it kindly. The 1 star review is due to the fact after many, many conversations and countless feedback from hundreds if not thousands of clients about the poor call center, nothing has improved call times. I personally was told over a year ago they heard us and were fixing the issue. Then they come in and raise prices still no improvement.Appfolio when we are paying you over a thousand a month to take our calls, over $2,000 a month on software, clients shouldn’t hold longer than 3 minutes. If you are taking my customer maintenance and emergency calls, you represent me and my company. If someone holds 40 minutes and they are upset, do you get the negative review or do we? If our owner now has $5,000.00 in damages because a tenant held 40 minutes on a flood call vs holding 3 minutes and $500.00 in damages, who pays the extra damages, me, you or the owner?You represent us, our brands, our reputations, and your call center is not a help how you’re running it, it’s a liability in every way and today I’m canceling it. If you can’t provide full service on all of these features don’t offer them. We have put our trust in you for two years and you continually fail us. You have no skin in the game, it’s not your customers, liability or reputation at risk so why should you care if someone holds 40 minutes?
My property management company has used AppFolio for almost a decade and our company growth is greatly attributed to AppFolio. The software is great for management companies, but also for our clients and perhaps most importantly our tenants. Our tenants can see their balance, make rent payments, and report maintenance issues. We also connect to our tenants via text and e-mail. A great company who has a great product.
Scumbag company.It doesnt cost you anything to initiate an ACH and the property management company already pays you -- your transaction fees are extortion.Zero stars.
The other negative reviews here are a perfect representation of our daily experience of AppFolio. Its an intricate platform with many moving parts, and the lack of customer support causes a chaotic workday. We waste copious amounts of company time and money doing three times the work cleaning up preventable messes (on AppFolios end). I am convinced the reason AppFolio retains customers is because like us, they feel trapped by the arduous task of moving everything to a new platform.
Typical trash California software company filled to the brim with wannabe bougie, incompetent staff. Get a personality.Company also has staff write 5 star reviews to boost internet ratings. Hilarious.
WORST COMPANY. They used to be amazing when they first started back many years ago. Just in the recent year or so they have absolutely changed 100%. Their customer service reminds me of DMV employees now with snotty attitudes and horrible communication. Need help with something? Submit a support request. But dont ever except a response! In the beginning they would call you the day of, now, good luck ever getting someone to help you. If you dont already know the software I dont see how it would ever be possible to learn it without the help of the employees. But youll never get their help! They throw in hidden fees all over the place each month. They are forcing property managers to use their new website that costs extra every month and you get NOTHING extra. They also threw in a hidden migration fee of $150! Nice! Good job Appfolio. Truly, I am the most reasonable person and NEVER complain about stuff. This is truly the WORST company I have ever dealt with at this point. STAY AWAY. If you are considering Appfolio DO NOT switch over. The switch is VERY HARD and once youre set up in Appfolio and want to leave they make it IMPOSSIBLE to ever leave. I am telling you, from someone who started a company from the ground up and deals with idiots all day every day: Appfolio needs to be avoided at ALL costs. Look into Buildium or one of the other softwares! I would switch if it wasnt such a nightmare to do so!
My company has been an AppFolio customer for over 6 years. Since the beginning, Ive found their customer service to be outstanding. We dont send in a lot of help requests, but the ones we send are responded to promptly. Ive found their product development team to be very interested in my point of view and experience, and Ive been able to give feedback on in-process feature changes. Additionally, there is not upcharge for ACH payments or extra functionality. Its all included in the software. Im very pleased with the software and service, and Im excited to see what features they add next.
I really like the services because it makes my work easy.
Appfolio used to be cutting edge but now have fell behind. They have ceased listening to their customers, customers like my company that has been with them from the get go. Recently trying to force feed insurance to our tenant with out consulting us as paying clients. I’m tired of not being able to integrate other helpful software not owned by them. They won’t work with my outside Website developer so that my website works in a fluid manor with my PM software. Instead they want you to buy in to their subpar websites they build. There are many holes in this dam.***update to review. The 1 star review I left was unfair and now it’s a 3 Star. I actually do believe they are a good company. They have been revamping some things that they do. Although open API would be nice, hopefully they make that change. But there is a lot to like as well.
I have been a customer with Appfolio for many years with my previous company and they were great before they went public. We switched over with my new company and it has been an absolute nightmare. The customer service is ABSOLUTELY HORRIBLE! You can no longer get anyone on the phone! I submitted a support request and it took over a week to get someone to call me. They never resolved my problem and says that they only allowed 30 minutes for my call and I will need to schedule another time. Go with Buildium or Yardi if you are shopping for property management software! You will regret choosing Appfolio!!!
I appreciate having an auto pay set up on my rent so I never miss a payment. It’s convenient that our property managers can text us to let us know updates on maintenance requests. It is awesome that we can submit maintenance requests with attachments and photos without having to call.
AppFolio is a wonderful partner for the company I work for. They are prompt and always gracious to me when I need them.
Our firm has worked with Appfolio for 8+ years and we continue to be impressed not only by their outstanding products for the Property Management industry, but also by their excellent customer service and their fantastic, always positive, attitude in the process. Excellent product. Excellent people. I continue recommend Appfolio without reservation.
I only give them a 2 because their program is really good. HOWEVER, the customer service is beyond horrible. Weve been clients since 2012 and the last few years you cant call them, they dont respond to emails for days. You can get on a chat, if theyre available, but youre just told that theyll let the service rep know. We pay them a lot of money for basically no customer service.
Since signing up with Appfolio in 2010, theyve lost their consumer focus - and replaced it with what can best be described as Wall Street Arrogance:- selling value add services to our clients without our prior consent- adding a maintenance call center that is a joke and an embarrassment- their suppressed fees feature is a nightmare to use, requiring hours of extra labor to ensure it works- coming out with simple versions of software improvements that dont compare or compete with online alternativesThat last point is why I am actively searching to leave Appfolio.Instead of letting me connect Appfolio to Docusign, they develop their own lousy lease writer which noone likes or uses.Instead of letting me connect Appfolio to TenantTurner or other showing softwares, they insist on making us wait for their simple (less powerful) version to come out.Instead of letting me connect my Appfolio to SalesForce or Hubspot or Infusionsoft, they say who needs a CRM anyways? Mind you they use Salesforce to grow Appfolio... but we can manually add new clients versus importing them from our CRMInstead of letting me connect my Appfolio to Podio or Asana or another workflow management software, they say use paper checklists, or maintain a dual database if you want to get your work done with the latest cutting edge software tech. Folks - THIS MATTERS, and means you will spend TONS of extra hours doing labor that could easily be automated otherwise.Instead of letting me connect my Appfolio to Survey Monkey, they make us use a dual data base, and miss the chance to survey our clients. Appfolio surveys us all the time, but apparently we dont deserve to use an integrated survey feature.Instead of letting me connect my Appfolio to PropertyMeld, they want me to use their Model T version of a workorder system. So I went with PropertyMeld, and deactivated the Appfolio maintenance portal so I could replace it with PropertyMelds portal. We now run far more efficiently - no thanks to Appfolio.I recently used a competing call center to answer our maintenance lines, and received a cease and desist style letter from Appfolio?! They said that for the safety of my data, I was to no longer use any 3rd party services!? I shook the tree long and hard and they retracted that statement. A thinly veiled attempt to shut down a competitor. Shameful actually.When Appfolio went public, I told my Stock Broker you should buy it, cuz I know it will go up. Their share price tripled over the past two years, but I refused to buy their stock. Why? I HATE that Wall Street Greed and Arrogance has entered our industry, and refuse to support them.An open source API solves all of the above connection issues, and is whats best for the customer. But Appfolio will not release their API. So folks, before considering moving forward with Appfolio, remember that the folks who play God with your data will decide WHAT improvements to bestow upon us at THEIR leisure. Theyll decide what products to sell to our clients WITHOUT our knowledge or consent.Ill leave you with a closing thought - why would Appfolio decide to shut down live support while their share values triple? One would think that escalating share values means they could afford to give us excellent live support... perhaps the shareholder is now more important than the customer at Appfolio?
APPFOLIO makes my job doable! I absolutely love the conference! I learn so much and meet so many people!
Appfolio conference is a great experience to increase our learning with the system and connect with others in the field!
Best property management software Ive used. Every time I see another, Im so happy we use AppFolio!
Appfolio has a great UI and does something’s really well ( tenant communication and tenant/owner portals) but...No open API so you can integrate with Zapier or any other online tools. This create a lot of double entry of data.Refusal to create a vendor portal. Work order process and tracking is archaic.Am counting processes could be improved.Call center service has REALLY long hold times.Selling insurance to our tenants without our approval is outrageous.Appfolio is expensive
Like a ferrari that has a governor on it that only allows it to go 35 miles per hour. Thats what I tell everyone. Yes the interface is engineered to perfection and is lightning fast. Yes it is pretty. Yes easy to use. But if you are serious about property management you will go else where. Their arrogance in how they will force you to run your business is absolutely off the charts. I remember going to a meeting and their reps made fun of me for having a samsung note. They think they are the apple iphone for the pm industry. Got news... they arent. See here is the difference and why the iphone is so successful. It has an app store. See apple understood that if you are going to offer a platform that people run their lifes off they needed to offer the user options in how they use their iphone. Yet we run our business off our pm software and they dont offer an open rest api to run our business off. They have zero automation. There work flow is laughable. They will sue you if you pay a developer to integrate into their private api. There are no automatic reports. Reports are limited. You cant even have a custom field. If you want to go big in PM dont go with appfolio period. The thought leaders in this field are all moving away and you should to. Seriously go anywhere else.
We have been using Appfolio for over 5 years now and it was by far the best move we made. Being a web based system we have the flexibility to work anywhere with an internet connection. All the features we need are built into the system and Appfolio is constantly providing updates and new features. I could not imagine being in this profession without them.
AppF has changed the way we do business, and the company commitment to innovation is 2nd to none.
What we love about AppFolio is they adapt to change. They are consistently growing, improving, and altering their product to meet the consumer needs. They listen to our suggestions and recommendations in each individual market. We have used several property management software platforms and out of them all we would highly recommend AppFolio!! #iheartappfolio
This software is absolutely terrible, it takes so many steps to accomplish a simple task, the sales people and trainers lied through their teeth and told us things that the software can do and it was not the case. It takes forever to pay a client their rent and their support is horrible.
Easy to use, however not happy that e-checks now have a charge. Seems petty.
Terrible leadership, incompetence at all levels in the company. I cant even imagine what anyone is thinking investing in these folks. Ill leave it at that.Update: Emailed as requested in response below, and they ignored me. Like I said, this company is poorly managed as noted in several other reviews.
Software did not function as promised. Initial set up, web design & support all was severely lacking. Support has been terrible. We wish we did not purchase the software in the first place. It has been a lot of time, effort and expense that did not pay off. Everyone you deal with will be under the age of 24 with little to no experience or understanding. Very unfortunate that what was promised was not the product or experience provided.
This place is THE WORST company...RUN the other way. This is my first month with this company and every step has been nothing but lies and frustration dealing with incompetent people with NO product knowledge, not do they have any desire to seek to find answers. I have had to fight tooth and nail with each and every person I have had the displeasure of dealing with. I have been trying to reach out to them since last week for assistance with printing checks and paying owners via ACH. I still have NO response, when I called customer service, I was only told I would to speak with my representative, when I requested a managers number I was told that information is not given out, that I would have to ask my representative to give it to me. I again said I wanted the number in the event my representative did not get back to me, she just said okay good bye and hung up...If there is no resolve from appfolio I will be consulting an attorney for all the misleading information I obtained prior to making a commitment. Also, if any of you are Realtors from California and expect to use you CAR forms with this system, you CANT USE CAR FORMS as they are copyrighted and appfolio makes you put your company name and address at the top of the leases which is not permitted by CAR. The list goes on and on, I just hope this helps someone like myself from making the same foolish mistake by believing the lies they use to sell you this product...
This review has taken me a long time to consider before I submitted it because I did not want to make an emotional reaction. They have absolutely zero customer service. They never answer the phone and they do not respond to your online help request for at least two days and when they do respond its usually with another silly question just to brush you off for another 2 days so you have to hire somebody to help you with the littlest things. They do not listen to their customers in what they need support their business and what I mean by that is most property management software is going the route of integration and or open API.... But Appfolio refuses to do this.
Appfolio is the best property management software out there. The staff and service is professional and second to none.
Absolutely terrible customer service. If you are a property manager and are considering them or their software, BEWARE. You will lose good quality tenants by the dozens! If you are asked to use their service to get an apartment, refuse. They dont answer the phones and have no idea whats going on. STAY AWAY!
Fantastic software, easy to use and effective
Daily spam emails that I, and my entire team, never signed up for.Edit: My entire department shouldnt have to unsubscribe from emails they never signed up for.Additionally, please remove the patronizing language from your unsubscribe page, specifically the option I did not recall ever subscribing. Its not a matter of not being able to recall subscribing, I flat out never contacted your company, ever. Thanks for the reply.
I used to love this company, but somewhere in the last twelve months, they just stopped caring. I spend over $2K/mo on this software, but I am going to start shopping around for a program with an open API and better customer service.
I would not recommend this software. Prices have steadily risen and products are consistently launched long before theyre ready. Once they have you, they know that you wont leave unless you absolutely have to, so they can turn the screws on you.
Worst company. I wish i could give 0 star.
We use this software at the Property Management company I work for and it is very useful! The customer service is excellent and the UI is wonderful!
Learning some tools to better help our business! So glad to be at the 2023 conference.
This company is doing big things! I love that they treat their customers like a member of their family
Secretly charging 2.49 for the privileges of sending a digital check, WITHOUT prior notice. What a disgusting unprofessional company
Apfolio is one of the worst companies to work for, besides the bad reputation for the company is SB ( SBCC and UCSB).
A perfect software for property management! Simple, resourceful and responsive!
Awful company, very greedy, continues to jack up prices every year, now charging tenants to pay online for ACH payments, horrible company, horrible Service, horrible staff
Appfolio has turned in to the company who just doesn’t care about their customers or their original purpose. I used to be your #1 fan, now I’m trying to figure out how to divorce you.
Worst software. Demo was horrible Brady what very awful. I would never use them.
So easy
Great company, great support, great product. Thanks for helping us grow from 74 doors from implementation to 190 doors in a year!
Best operating system I have used..and I have used them all!!
Constantly changing terms without care of how it will impact their clients. Moving to another software!
Great software with very helpful customer service representatives!
I have worked at AppFolio for four years and absolutely love it!
The very best tool in a Property Managers belt!!
So user friendly, and the help readily available is amazing!
Is a very friendly and easy to work program Appfolio the best.
Terrible company they give false information on credit reports that are not up to date.They never call you back no matter how many messages you leave this is ridiculous.Does anyone even work there phones are never answered at anytime of the day .No email call text no kind of contact whatsoever.
Appfolio no longer takes care of their clients. I have been with them for over 10 years, but I am looking for another place to move my business
Appfolio refuses to help when you need them. They cannot transfer calls to anyone who may help. What a waste of time.
Cool Office! Great Culture! Fun Meetings and Best People 😃
I LOVE their investment management product!! Customer service is very friendly and fast, would recommend!!
Appfolio is super easy to use and the support staff is absolutely amazing! Definitely worth the investment!!!
They dont answer the phones and have no idea whats going on. First it was 300 movin, then 500... waste of my time
This is why nobody likes SaaS (make it free again)
Love this company!
By far the best place to work in Santa Barbara County.
WORST, WORST Tech help. Ever. Avoid this company at all costs.
Changed the face of our property management business 100% Thanks Appfolio!
Total scam of a company.
Outstanding
I work here and love it
Great place to work!
Best place to work at.
Great company
Scam / spam
The best company to work for according to surveys, the workers are happy
Total reviews rating 3.3
128 Reviews for AppFolio, Inc. 2024:
Review №1
2024-05-22 17:01:21Transferring to AppFolio has been one of the best decisions that our company has made. We have been with them for almost 10 years and they are always updating the program that only helps streamlines our processes. AppFolio has helped us grow our company so now we have 3 locations. They know property management and do everything they can to update their program that only helps with the work load. Thank you for all you do!
Review №2
2024-05-15 16:18:14Amber has been amazing to work with with AppFolio! She has been attentive to our learning needs, willing to entertain the random questions we have, and tailored our meetings to the uniqueness of our business. She always has input and suggestions to make our workflow better, and always has our companies interests as her first motivation. 10/10 recommend working with Amber if given the chance.
Review №3
2024-06-07 18:29:27This company is a scam. I got a charge on my bank account after paying my daughters rent payment for $2.49. I have been trying to call them for 2 days. I have tried many different extensions and no one answers. No one answers any selection on the auto phone system. You wait for billing for 2 mins then it hangs up.
Review №4
2024-02-21 17:23:48As a manager of over 200 units, I am very impressed with Appfolio and really enjoy using it. Highly recommended.It would be very much appreciated if the processing fees for E payments were reduced in order that tenants would be more inclined to pay rent this way.
Review №5
2024-01-22 16:20:22Customer support is literally a joke, and not a fun one! They could not care less about users, not even if you pay thousands of dollars every year! Years ago, they used to take care of your issues right away, and put customer first. Now, the target is customers wallet, not customers satisfaction. I have raised a ticket 2 weeks ago, and it feels like the person in charge would care more about about a fly farting on the other side of the globe. They keep adding useless features to their software, it triggers countless glitches and here I am as a customer in the middle of this: in the better case scenario I find the solution by myself (because you absolutely dont want to contact their support who has no idea what so ever about how to use the software), in the worst case scenario, I have no choice but to raise a ticket and pray for some of the devs to be involved.Find another software for you management purposes, this one is not worth the trouble.
Review №6
2023-09-27 16:16:36Absolutely loved the Customer Conference! Learned so much about how to maximize our usage of the software, so excited to bring back new tools to share with the office staff! While the software is easy to use, there are always new updates that make it more advantageous than ever before. Looking forward to implementing several partners to increase our companys service levels and value to owners, residents, and vendors.
Review №7
2023-08-01 16:36:08We have been using AppFolios Services since I began working for Rent Builder Property Management & I love it! I love knowing that my input is helping them make better solutions for all of the companies that use AppFolio, and makes my daily job much easier to do! They are great to work with and I will always recommend them!
Review №8
2023-09-27 16:42:29We have been using AppFolio for quite some time and love them. They are user friendly and consistent in their innovating. Just attended their first conference and came back only upset that this was the first one. We plane to make this conference a annual event. Left full of knowledge and excited for what is to come.
Review №9
2023-11-01 05:47:16My property manager recently switched to AppFolio - what a downgrade! They try to charge tenants a transaction fee, even when paying by bank account. I hope my property manager likes paper checks because thats what Ill be doing from now on.
Review №10
2023-09-21 14:07:59As the owner of Stonelink Property Management, our team has relied on Appfolio for 8 years, and its been instrumental in simplifying our property management tasks, from accounting to marketing, leasing, and maintenance.Appfolios exceptional customer support has been invaluable whenever weve needed assistance.Their continuous integration of new features has kept us at the forefront of our industry. I would highly recommend it to other property managers.