Presentation on Map Reviews Nearby

American Tire Depot in Culver City

4.5 (199) 11501 Jefferson Blvd, Culver City, CA 90230, United States

Categories

Tire shop

Location on the map

Culver City, Los Angeles County, California, US

Phone: +1 310-574-5900
Site: https://americantiredepot.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:8 AM–5 PM
Sunday:9 AM–4 PM

Edit info

Total reviews rating 4.5

199 Reviews for American Tire Depot 2024:

Review №1

2024-02-29 00:12:19

Work was done before quoted time and everything looks good. Gupta was very helpful in communicating arrival time as well as suggested work. Will definitely be back again for more maintenance!

Review №2

2024-01-10 06:48:03

Gupta was huge help when it came to repairing my tire. A huge pothole caused a flat tire and I was far away from home but Gupta quickly assessed the situation and had my tire replaced in no time. He found a reasonably priced tire for me. I was happy with the speed of service and customer service. Highly recommend.

Review №3

2024-05-15 20:51:16

I had a really great experience with America Tire Depot. I had my tires rotated and an alignment. Gupta was super helpful and knowledgeable. He explained to me what needed to be done and how long it would take. Very professional and friendly. Thank you for the kindness and professionalism. I’ll definitely return for any future needs.

Review №4

2024-04-21 01:59:29

Super friendly amazing team I felt I’m doing my car between my family, will always do my cars with them

Review №5

2024-04-14 19:43:40

I selected American Tire Depot because they are just a few miles from my home. I had a flat tire which needed repair. I made an appointment on their website for 1pm on a Saturday and arrived by 12:45pm as requested. American Tire offers free tire repair whether or not you buy your tires there. A nice offer but one that guarantees you will wait or have the least priority despite making an appointment. The appointment means nothing except to establish your arrival time. I was told it would take 2.5 hours when I checked in. That was a surprise. I should have investigated more. I made the choice to wait and finally left 3.5 hours later with a repaired tire. If you value your time, plan to drop your car off or pay for a repair elsewhere. I watched three people without appointments arrive and leave before I did. Free comes at a price.

Review №6

2024-04-17 17:58:31

Came in on Monday around 4pm to ask the team to check on a nail / screw in my back tire. They were prompt and friendly in their help, quickly identified the issue and severity and gave me a few options to continue. They quoted about 45 minutes to patch it. They were perfectly on time, tire seems good to go so far. Would come back for all of my tire needs. It’s exactly what you want and expect. Thanks for the quick service!!

Review №7

2024-06-03 23:54:48

Great Location, Great Friendly service ( Mr Gupta), super nice people. Tesla Asking me for two Nails removed from tires in my car $120 for each Punch, which is two holes simple fixed. ATD fixed it for Free of Charge. What else do you need. I highly recommend American tire depot.

Review №8

2024-02-14 00:03:34

These guys are simply the best. Second time theyve fixed a puncture for me, at no charge (I did insist on tipping the technician both times). Friendly and knowledgeable. I used to go to a little shop closer to my home but these guys are worth venturing out for. I also requested pricing on new front tires for my wifes car today and they are very competitive with their pricing. Definitely intend to reward them by purchasing my next set from them. Good business with lots of loyal customers and friendly employees.

Review №9

2024-06-12 21:58:00

Great first time experience at ATC. They were able to look at my car without an appointment and repair two tires that had nails in them, saving me a lot of money to not have to buy brand new ones at the time! Thank you! Will definitely come back to this location for future work.

Review №10

2024-01-07 18:43:08

This is the only tire place I go to !They are close to home, reliable, and usually pretty speedy with service. Today I got 2 new Michelin tires, as my old tires were on the brink of death. Thanks a ton to American Tire Depot !

Review №11

2024-06-08 20:06:56

TL;DR stellar service no notes.Some background. I’ve been going to a Honda Service Center for my oil changes for eight years now, assuming that they would get me the most consistent quality of service. Last time I went, my back left tire had been losing air over and over again for about two months (I purchased a handheld pressure checker and tire pump for the issue and tracked it until I needed to go in for my next oil change).The Honda Service Center told me that they couldn’t find any issues with the tire (I had replaced all four of my tires with them in October 2022, and they said they wouldn’t honor my two year warrantee unless they could find an issue, even though I had photos of my tire slowly going from 35 psi to 26 psi multiple times over the course of two months). They recommended I take my car into an American Tire Depot, who would be able to find the issue if one existed (and believe you me, one surely existed) and if they could find the leak, Honda would honor my warrantee.So I did. I came to this American Tire Depot without an appointment and mentioned I’d been having problems with my back left tire. Within an hour a technician came back and said they’d patched the leak (I asked and they said they’d found a nail in the tire, which seems, to my albeit untrained ears, like a mysteriously large issue for Honda to miss in their 40-point inspection after I specifically told them I’ve been having pressure issues with my back left tire). They then said that I don’t owe anything for the patch and I was free to leave.I immediately asked them if they did battery replacements and oil changes (they do) in addition to tire work. The tire rotation that Honda quoted me $150 for they also provide for free. Needless to say, I plan on coming to American Tire Depot for my vehicle maintenance needs moving forward.

Review №12

2024-03-01 23:52:40

Had a great experience here today installing tires and getting an alignment for a high top Sprinter Van. I had been calling all over town and no one could fit a high top van on their rack as they seem too tall. Luis Martinez both answered my call and did all the in person customer service and had me in and out of the shop in good time and everything looks great. They both got the job done and treated me like I mattered and was important and I really appreciate that.

Review №13

2024-06-07 21:30:38

I made an appointment and when I arrived, they saw me right away despite the waiting room being full and everyone seemingly busy. They quickly assessed the problem with my vehicle and fixed with all with great professionalism. I will definitely return to American Tire Depot for future tire-related issues.

Review №14

2024-05-04 00:36:09

Quick, friendly, communicative, respectful and honest. Come here for all your tire needs!! I got a patch and they did it for free and made it very simple for me to provide a tip and be on my way. (Tip not required, but they mentioned it so plainly as an option).

Review №15

2024-03-03 20:26:57

They dont care about appointments at all. I scheduled a 12pm tire rotation and I arrived and they said itd be a 2.5 - 3 hour wait. They guy was like yeah appointment only means it gets done the same day and your best bet is to just come in first thing in the morning.I would say its like 1.5 stars because the guy was polite in explaining this and not rude like other auto repair shops often are. Still a complete joke they have an online appointment system but dont honor it or even come remotely close in managing their work queues to it. I get tire rotations are free and theyd rather work on paid services first, but just get rid of appointments and/or free rotations if you arent going to honor either of them, especially given they take like freaking 10 minutes and there is no universe it should be a 3 hour wait for a tire rotation of all things.

Review №16

2021-09-30 00:16:44

Efficient, friendly service and competitive prices with the capability of being able to order your own specialty tire online and having them deliver it there -- all overnight. They can do this with a single tire (unlike a COSTCO, which requires the purchase of two tires). The staff is responsive.The company is VERY attentive to customer service, and is responsive to any and all concerns.

Review №17

2024-03-22 20:58:43

I went in to get my tire patched up and they damaged my car. Spoke with the manager who btw was super rude, said they didn’t do it and didn’t want to take responsibility.

Review №18

2024-02-03 23:21:57

The worst parking I’ve ever seen for a business specializing in car repair. Paid an extra hundred for wheel alignment. Took my Toyota to the dealership for something unrelated, and they showed me how off my alignment was! This was a few weeks later. Nothing like being up charged for services that you didn’t receive. Definitely will never return.

Review №19

2024-05-06 19:44:22

Had a great experience here - was stressed out when accidentally had a flat tire and could easily get to this place and had my car looked at on a Saturday. Timothy was really helpful (I had to replace the full tire) walking me through the process and updating me on the times to complete the replacement.

Review №20

2024-02-29 18:24:24

American Tire Depot provides friendly, honest and expeditious service. I loyally use ATD for many of my car service needs because they are fair and do good work. I had a tire with a nail in it that they quickly assessed and fixed. I drove right up and it was swiftly taken care of. They didn’t even charge me for it. ATD gets an A+ from me.

Review №21

2024-06-07 23:13:52

First-rate service. Courteous and helpful from the moment I walked in. Another tire place down the street from this one was not at all friendly or helpful. Will be returning here for future tire issues.

Review №22

2024-06-27 22:33:27

Louis was great and quick helping me to get my replacement set of tires and thorough in explaining why my old tires needed to be replaced.

Review №23

2024-03-19 23:38:17

They get a thumbs down. The only nice thing I can say is they were around the corner from where I got a flat and they charged me nothing after their tires failed with only 4,000 miles on them and 1 year old the tires are so cheaply made they are under warranty that is the only reason why I went back. Other than that guy tells me they charge $1200.00 to change the two front axles...I told him Ill let my Mechanic know, and I called my mechanic before they were done with my tires and he said just drive it home and come see me this week....its nowhere near that much to change both front axles....so I didnt let them gouge me. The guy started to tell me that some services they cant let the car leave unless the work is done there in their shop. I said do you want to talk to my Mechanic? Or do you want a lawsuit? ....Im not stupid, the rubber it torn on the ball joint and I know what that means and yes we do the axles but Im not driving an immediately unsafe vehicle, they couldnt have been torn more than two months cause thats when it was in for a brake inspection and tighten the rear brakes to MY MECHANIC WHO IS CERTIFIED TOYOTA AND MY FRIEND FOR 35 YEARS....I TRUST HIM WITH MY LIFE....LITERALLY

Review №24

2024-03-13 21:42:00

Made an appointment online and showed up on time. Brought the car there. Waited two and half hours before they told us that the tires we ordered were not available. Was willing to work something out with them, but then they left to help another customer despite the fact that weve already been waiting for two and half hours. Totally unprofessional. Taking our business elsewhere.

Review №25

2024-05-29 22:32:37

Appreciate that they rotated my tires for free. Very easy to set the appointment online. I would return here for other tire services.

Review №26

2024-03-27 21:54:40

This place is great! Got my tire patched at no cost. The service was friendly and overall experience amazing. I will be coming back for any future tire needs.

Review №27

2024-05-07 02:19:19

EXCELLENT service, amazing prices and a fast turn around time thats much better than the Chevrolet dealership! This location will definitely be seeing me again for all of my car maintenance

Review №28

2024-02-17 22:16:29

The experience at American Depot Tires began on a sour note as I only needed a tire plug, and the initially quoted hour wait somehow got overlooked. However, it turned sweet when they prioritized my car after the oversight, taking only about 20 minutes or less to get me out the door.

Review №29

2024-05-16 17:06:55

I went in bc there was a leak in one of my tires. They patched up my tire and service was quick and seamless process. Highly recommend!!

Review №30

2024-03-02 15:01:18

Doesn’t even warrant a review. Went in asking about four new tires - I had the advertised prices on my phone . Guy tried to sell to me for twice the price of every tire I asked about. 1,200 are you kidding me.. did he really think I was stupid. I am astonished by this. Trying to up-sell. Totally fumbled when I questioned him. Wow - cannot understand why people go there.

Review №31

2024-02-20 17:14:46

Its such a friendly, fast, and knowledgeable crew. Great prices, great selection when I have needed a new tire over the years. This is definitely my go-to team!

Review №32

2024-05-20 19:21:51

I wouldn’t go anywhere else now for tires and basic needs. The guys are professional and fast. A pleasure to work with when you don’t know much about your car.

Review №33

2024-02-07 21:35:32

My daughters car had a self tap screw in the tire. So, I went to the closest tire shop to me. I asked how much it would be to take it out and fix it? At first, I thought I heard wrong. He said, Its free and it would take about an hour. It really took them about 30 minutes, gave me the keys and told me to have a great day. Yup, that made my day! Thank you guys!

Review №34

2024-05-05 21:58:22

Great shop, I showed up with out a appointment and was driving out in less than 1 hour with new tires for the van . Would absolutely recommend this spot with out hesitation.. thanks again guys

Review №35

2024-04-30 00:47:33

This place takes 15 appointments in every appointment slot. they can not keep up with this pace. my appointment was at 4pm and at 6 (after closing!) they still needed another hour to even get to just look at my tire.

Review №36

2024-03-30 00:25:53

They wanted my business and offered me $25 off a $95 oil change. So I schedule an appointment. Went in, and they tell me its actually 15% off $140. Then they got it down to $91. So basically a bait and switch to just give me a $5 discount for wasting my time. I drive a Honda, not a Bugatti.

Review №37

2024-05-17 19:06:34

This is my third visit here. Everyone here is kind knowledgeable and understands the importance of quality customer service. Everyone should run to this place for their tires!

Review №38

2024-01-27 02:03:37

I had come to these guys after being given the run around from another company. They were professional, helpfull, friendly and cost effective.Timothy looked after me and went above and beyond very happy with this company will be a return customer

Review №39

2022-04-19 02:19:49

These guys are awesome! Took in my Range Rover to get a new tire and they ended up patching it FOR FREE! They could of easily sold me a new tire like other scam artist shops but they were honest and said it could be fixed with a patch. Service was fast also. Thanks for your help Juan.

Review №40

2024-01-18 19:18:23

I requested a tire change. They said they had the tires I requested in stock when I called in the morning, so I went over and they confirmed that in person. The only thing they said, is that it would take approximately 2 hours.No big deal, I live closeby so Ill just Uber back home. A few hours pass and I decide to give them a call to see if its ready and they say yes it is ready. So I Uber back there and then the guy at the front said they didnt actually have the tires in stock, the car isnt ready, and it was all a big mistake because of xyz reason.I was extremely frustrated. I just spend almost $30 on Ubers, because I was told it would be good to go. But no, my car was just sitting on the side of the road the whole time with tires unchanged and they didnt bother to call when they knew they didnt have it in inventory. So I wasted time (~3 hrs) and money coming here for no reason.They feel (only slightly) bad, and Gupta says hell discount the Uber off of my service and take $25 off alignment if I want one. Wow thank you for offering to refund my Ubers that was completely unnecessary, and offering 20% off a service I dont need.Then he says theyll forsure have the tires on Monday and theyll give me a call no matter what to confirm. Its Thursday. No call. No text. No voicemail. No customer service at all. Shady shady shady business practices and bad training. Do not recommend.

Review №41

2022-12-14 02:15:22

SEVERELY BOTCHED oil change. Do not come here if you care about your car. They also will not compensate you for expenses caused by their mistakes. I had my tires replaced and my oil changed here and they left the oil cap in my car’s hood (the oil compartment was left open), along with some rags, which damaged the cowl and left indents on the hood. The oil drain plug had no gasket and was not properly sealed so there was oil all throughout my car’s undercarriage. Oil film was present throughout the engine bay and puddled up in certain sections. A lot of oil had leaked and when a mechanic at another shop checked the oil levels, the dip stick had no oil on it. There was also a burning smell when I drove my car because of this. An engine performance service to check if any damage was done and another oil change would cost about $326. Not to mention the cost for any repairs if damage is found and repairs for the cowl and hood indents. When I contacted American Tire Depot, they said the best they could do is give me a voucher for free oil change which is nowhere near the amount I will have to pay because of their botched oil change (Also, why would I want to do another oil change with them when they so severely messed up the first one??). I was hoping that since they have mostly good reviews, they would be willing to make things right but they clearly do not care about how their mistakes affect their customers.

Review №42

2024-01-04 02:45:05

I have got my 4 tires replaced here at Jefferson location. The guys are great, helped me choose the tires, and installed them next day. Great service. I will definitely come back here next time.

Review №43

2024-02-11 00:00:37

They have every tire you need and if not they’ll order it for you. So polite and patient. Great service all around. 10 out of 10 recommend :)

Review №44

2023-11-28 18:50:47

Thieves.. In my opinion, so I set up an appointment on Black Friday for the promo of the purchase of 3 get 1 free and took the time online to look for the perfect set-up and appointment. Well, I found out that the tires are not available. and that the price will not be honored for a set of four tires—no call or any notification that the tire is not available nor that the price would not be honored. Prior to going or calling the location, As customers, when we set up an appointment, we make the time and effort to go and get there. What happens? I mean, you need the tire, and now is the time youve made to be there, so you end up getting an item more expensive than what you had in mine. There is no option, and there is no time to do it again. This is the type of business youll be walking to, and over the phone when you let them know this, wow. There was no customer service. no option of resolution, no assistance It is what it is. Think about it. MMM,If I could rate the experience, it would be a 0 for no effort.11/2023and by review previous reviews they only answer the ones with positive feedback sad sad that they cant turned around the experience lack of skill

Review №45

2024-05-17 20:50:51

Great service, good price. Nice clean shop. Bring some reading materials. I will be back.

Review №46

2020-02-11 15:20:38

Beware of the “fake” reviews below. This place does not take care of your vehicles. They lie that work was performed. I was told my vehicle’s tire was patched and fixed from a nail. I came to pick up the car after being called in and it still had the nail in the same tire and location. No work was done! Sloppy management. While I was there, they crashed another customers vehicle into a tower of tires.

Review №47

2024-01-12 17:29:36

I’ve been to American Tire Depot a couple times now for repair and tire replacement. The service has always been excellent and expedient, and prices are fair. After a few unpleasant experience with other tire shops in the area, it’s the only tire shop I trust

Review №48

2024-05-23 22:22:36

Luis got us a great deal on tiresWe have been long time customers and rely on the professionals at American Tire

Review №49

2024-06-08 05:53:01

Very quick and professional staff will go back there anytime I need tires for my car

Review №50

2024-03-27 20:06:52

I’ve been going to these guys for a couple years now and they always treat me and my cars with respect. Luis and the rest of team are amazing!

Review №51

2023-10-06 16:07:26

I needed all 4 tires changed for my car. I booked an appointment 2 weeks in advance since the tires needed to be ordered. But the tires arrived a day after I setup the appointment. So they called to check if I wanted to come in early. I dropped my car off the next day. I was able to pick it up in 4 hours. They did a great job with the install. I also got my wheels aligned. Mr Gupta was the associate who I worked with. He was quite helpful and explained everything clearly. Will highly recommend them!

Review №52

2024-05-07 23:28:57

Gupta and his team have the best prices and customer service. I always have a great experience there.

Review №53

2023-08-14 01:44:22

Went in with a nail in my tire. The team took about 30 minutes with me individually to explain my options. I never felt that I was being upsold on anything, and they were extremely pleasant and professional the entire time. I had to order tires that came in the very next day. That next day I took about an hour to install two new tires and do an alignment. I will 100% return to this location and recommend it to others reliable needing tire service and a great team.

Review №54

2024-06-27 01:06:36

Greatly appreciate the kindness and geneosity in repairing my flat tire free of charge

Review №55

2023-08-24 21:26:30

Wonderful experience. These guys are professional! Educated and inform you of necessary updates. Went in for a free tire rotation, needed brake fluid changed. They did it speedily. Couch is comfortable too! Took a nice nap!Highly recommend. Will bring back for new tires.

Review №56

2024-06-01 04:46:26

Awesome and fast service. good customer service and friendly staff. Thank you for going the extra mile.

Review №57

2023-11-09 22:40:57

Customer service is always excellent. $450 for rear brakes. My front brakes elsewhere were $600 so I guess thats the way it is. Left it overnight. It was ready at 10am. They give a senior discount.

Review №58

2024-04-18 18:54:51

Great deals and great service! Process was quick and smooth. Would definitely use them again

Review №59

2023-10-11 21:20:24

I don’t have enough time or energy to fully type out the ordeal I went through with this service center. I was prepared to write a decent review even after everything they put me through because Luis and Gupta amended my bill to apologize for the issues. Then I got in my car and heard an alarming noise while driving away. At that point I had wasted so much money and time dealing with them that I went straight to the dealership to figure out the damage they had done. After damaging my hub bearing, they “replaced it” with another faulty bearing that I then had to get replaced at the dealership. Overall I’m spending $2200 on an issue that should have run me $700 at the most. Obviously I won’t be back and I advise that anyone looking to have their vehicle serviced here look elsewhere. If you truly can’t go anywhere else, at least avoid Carlos who is the technician that caused $1100 in damages to my car when all I went in for were new tires and an alignment.

Review №60

2024-06-02 20:18:46

Got in they told me how long and it was straight forward experience. (Flat fixed) Moderator busy Sunday morning.

Review №61

2021-10-26 23:53:23

Great prices and even greater customer service! They took what was a horrible experience of a flat tire at 5:45 AM to a perfectly brand new tire in less than 10 hours! Thank you for all your help!

Review №62

2023-06-14 14:23:44

I am rating my last visit. I have been going to this tire shop for 4 years and they are always friendly but they have new reps now. This location is always busy but a weekday morning is better. They are knowledgeable, have competitive pricing and have a waiting area (chairs in lobby with tv). Its in a location near shops and food so you can walk around the area or wait at shop. Easy location to get to off the 405.

Review №63

2024-06-08 03:36:59

Ive been going to this location for a few years.I chose American tire Depot because of multiple locations.Since I live in Los Angeles close to Culver City and theres a location in Torrance near my workplace I thought it would be a perfect company to choose.The only thing perfect about my experience has been the store in Culver City.They have been reliable.Every experience Ive had at there location has been pleasant.Theres a standard wait time even with an appointment (my only gripe is it can be quite awhile) when theres multiple mechanical gravy work being addressed. Back to get my nail removed. I was acknowledged, the nail was fixable, there wasnt any sort of concern whether or not the tire was repairable.I would never recommend the Torrance location.To me that store should never be associated with the brand.Culver City and associates are wonderful.

Review №64

2023-09-21 22:04:53

I take all my cars and my Sprinter Van here…. They have Always helpful beyond the main sale. Just picked up my 2011 which had a TPMS sensor die and they had a new one in in less than an hour!! My Sprinter takes 70lbs of pressure which is hard to get … when I swing by they always jump out to top em off!! Same good team been there for a while.. keep up the good work!!

Review №65

2023-07-08 15:02:39

I dropped off my car for my appointment at 12:30. They quoted 2-3 hrs service for 2 tires, alignment and 2 rear brakes. I called at 3:20 when the agent told me theyre about to start working on it. At 4:30 they called to let me know that the work was almost done but they cant do the rear brakes until Monday as they dont have the parts. They close at 5pm. They had ALL afternoon to get the parts from drop off 12:30 to close. Theyre closed on Sunday and I asked if I could do an appointment first thing Monday morning, they said ok. Whats curious to me is that they dont have the part but can get it first thing Monday morning??? Interesting.Total was $555 for 2 tires including $160 for alignment. I didnt question the price for alignment but I wish I did because dealership service was offering me $600 for Yokohama tires + alignment and I didnt even get brand name tires here for a $45 difference. So annoyed with this place.I ended up going to Just Tires around the corner for my brakes instead and they didnt have the part but was able to accommodate in a timely fashion and pick up the part for same day service. Theyre more friendly too.

Review №66

2023-03-02 00:57:11

I live between New York and Los Angeles and just recently bought a used car. There was a problem with the back right tire, losing air, I brought it in and they fixed it for free. I will be bringing all of my business here.

Review №67

2023-09-23 14:45:40

Gupta was a pleasure to work with. He was very knowledgeable and provided us with several tire options. He listened carefully to our concerns and helped us choose the right tires. Great customer service!

Review №68

2023-07-30 18:26:25

They were able to patch my tire the same day I went in! Good service.

Review №69

2023-11-01 03:53:22

My Wife Had to Call AAA while in the driveway...My wife got a flat while leaving work, so she pulled up to the nearest tire shop. After the ordeal of getting to the driveway (bad location), the person at the counter told her they couldnt touch her tire after first refusing to serve her at all because she didnt have an appointment to get a flat tire.It was 4:40, their listed closing time was 6p. After begging for service, they looked at my wifes tire and told her they couldnt touch it. They offered to put air in the tire but only on the condition that she not ask for any other help. Not even a new tire.This will make the third time my wife and I have tried unsuccessfully to patronize this American Tire Depot. We wont try anymore.

Review №70

2023-07-11 17:15:39

I have been purchasing tires from American Tire Store for awhile. Actually, Ido check for comparable prices and this one out shines the rest. Most of all there prices are affordable and quality of products exceeds expectation. The customer service representative highly trained, courteous and professional. The only issue is that they need to focus more in diversity.

Review №71

2023-07-13 00:53:22

I will never, ever, visit this American Tire Depot location again.I had purchased a lifetime wheel alignment from another American Tire Depot that had great customer service. I had also purchased wheels and a warranty policy in case the tires had issues.When one of my tires popped I visited this Culver City location and and the service was nothing less than horrible. They did not have my tires in stock and did not have anything available so they forced me to purchase a more expensive tire and for me to pay for the upgrade out of pocket. It’s not my problem if you guys don’t have my tire in stock or nothing similar in stock; if I purchased a warranty policy you need to honor it or have the tire available in a reasonable period of time (a week or so?) Do not force a customer to purchase a tire because of your lack of inventory or ability to get the tire the customer needs. I drive a Prius. It’s not the difficult.They also scrutinized my policy for the tire replacement by claiming the mileage on the tire warranty seemed “off”, or I had driven too little. Dude, your company is the one who write my mileage when I bought the original tires!They also refused to honor my lifetime alignment policy, claiming that the company was bought over by another company and its no longer something they offer anymore. So, if Toyota gets bought over by Honda— do all the people who have a warranty from Toyota have the policy voided? Ridiculous.You deserve zero stars.

Review №72

2023-09-24 20:26:50

A competitor pulled a fast one and cancelled an appointment to repair a tire at the last minute which would have stranded me in LA for the night, I fortunately called the American Tire Depot and was lucky enough to speak to Mr. Gupta. They were booked up and closing in 1.5 hours, but when I explained the situation, he said they would try to help me. They fixed it within a few minutes and literally saved me hundreds of dollars by avoiding an unplanned night in LA and let me get on the road to Palm Springs. They were empathetic, professional, caring, and did quality work. On top of that, they said nail repairs were free. I kept insisting I owed them money for fitting me in at the end of the day on Friday. I think the repair guy had to work late. I am sorry I dont live there because I cant really give them much repeat business, but I can tell you they are an upstanding, responsive business if you are looking for a tire store near Culver City. Great location next to the mall, right at the 405 and Jefferson.

Review №73

2023-08-05 17:56:36

I stopped by on Saturday morning without appointment after finding a screw in my tire. They patched it up for FREE and i was ready to go. Wait time was also reasonable. It definitely will be my go-to tire shop from now on. Highly recommend.

Review №74

2024-03-17 23:15:11

Great service and nice people! Fixed my flat tire quickly. Thank you! 👌🏻✨

Review №75

2023-05-06 22:20:08

Had a leak from a screw in my tire. Eric said if they could fix it there would be no charge and it would be about 90 minutes. I left the car and got a call 25 minutes later that the car was ready. They fixed it for free as they said. Very quick and easy. Great service!

Review №76

2024-04-22 17:50:18

I came here to get a patch on my Tesla tire and apparently they will patch the tire but will not replace the foam they cut out and you will hear road noise.

Review №77

2023-05-20 19:07:28

Fast service, good price, professional and courteous staff. I would go again in another 60,000 miles.

Review №78

2024-02-04 00:59:31

These guys are amazing. Great service. Genuinely lovely staff. Incredible value.

Review №79

2023-12-11 20:00:08

Stop for a flat tire at the American Tire Depot in Culver City. Service was provided by cordial people, fair waiting time and best of all, the service provided was free even though the tires were not purchased there.Big thanks! Ill stop there in the future.

Review №80

2024-04-21 18:47:18

I brought my car in with no appointment. Received great service.

Review №81

2024-06-13 00:54:22

They were so friendly and professional with very low cost, thank you guys

Review №82

2023-11-23 00:50:44

Excellent service. They go out of their way to find you the right tire within your budget. Big shoutout to Gupta, he was knowledgable, professional and friendly. Great guy.

Review №83

2024-05-09 16:06:56

Great customer service. The manager is always nice, and gets work done. 🙏 Keep up the good work

Review №84

2023-08-20 23:18:17

It was my frst time at American Tire Depot to have Pilot Sport 4S tires installed on my X3M Competition. Upon finishing I immediately noticed their was a large tire mark on my back bumper. Chao was the installer. I was told to go inside to talk with the guys about the damage. When I was inside the guys tried to clean my car with degreaser despite me telling them not to touch it because of the ceramic coating. My back bumper was scratched and they refused to help me. Louis the manager wouldn’t speak with me and responded “it’s my day off and I won’t speak with anyone.” When I refused payment they said they wouldn’t give my keys back. I wanted a confession from Chao, but his manager couldn’t communicate with him. Ultimately the district manager got involved and said I didn’t have to pay for my tire install and to return to the store when Louis was back. I wasn’t able to take any pictures because they tried to cover up the damage. If you have a nice car do not go to this store!!! Hopefully they do the right thing and fix the damage they caused. If anyone from corporate sees this I’d love to speak with you.

Review №85

2023-11-16 02:18:37

The worst! I walked out without the tire being fixed that I went in about! Changed out the WRONG tire and charged me $200 for a new tire. I complained and was treated as though I told them the wrong tire. Awful experience. 0 stars

Review №86

2023-01-22 18:29:55

I came early for my appointment and they got to me really quickly. Now only was the lady who made my appointment the day before so nice, polite and sweet, the guy who checked me in was also really nice as well. They patched my tire for free which was amazing! Thank you sooo much! When the time comes for new front tires, I will be back!

Review №87

2023-09-08 04:09:43

Service is great, friendly & honest and beyond. I got flat tires three times by now and got fixed for free and no questions asked. People here are nice and friendly and so honest!!! They never made up any stories or try to charge more! If one day I need my car fixed, American Tire depo (on Jefferson in Culver City) is definitely my number one choice! Strongly recommended!👍👍👍

Review №88

2024-03-22 23:36:45

Awesome and timely service definitely left happy. Costs were upfront and nothing hidden

Review №89

2022-11-03 22:37:16

I had a great experience here. I got a flat tire and they were able to book an appointment for me same day. They repaired the tire *for free*, refilled the other low pressure tires, and I picked up my car 1.5 hours later. I thought there might be a catch but there wasnt. And Ill compliment the friendly and courteous service throughout!

Review №90

2022-09-07 18:36:11

So impressed with the level of customer service. Usually I always feel pressured into buying something I wasnt expecting. Although I knew I needed one tire the technician made me aware of my other front tire, but presented it as a choice and left it open for me to make a choice. I feel that other places may have tried to negotiate me into a 4 tire package when I only needed 2. They also promised to get me out in time for work and made good on that promise. My car is running smoother and because of their honesty and efficiency I will definitely be back when the time presents itself .

Review №91

2024-02-16 00:50:57

The shop repaired the flat tire of my car for free. Will definitely come back to shop tires in the future.

Review №92

2023-12-17 04:29:26

3rd visit and I found them efficient trustworthy knowledgeable and friendly. They do more than just tyres. Go to place for me now.

Review №93

2023-09-16 20:01:34

I have a 2005 Prius. I went there for an oil change. I was sitting, waiting since 10am for this to happen, at noon I got up to get my key because, I had my snack in my car that had not been moved. But that the writer said that the mechanics said it wouldn’t start. I asked where they wanted me to put the car while I was sitting within the garage bay. When a mechanic looked up he said “Just leave it there” at the same time my Prius had a ‘tripped-up’ notification. This is not a professional way to handle customers. I definitely do not understand the hate, yet this hate lives in this shop. Don’t service your Prius here. They are discriminant to the core, they won’t care about you or your car and they will keep you waiting. They will not mention to anyone that they are not familiar how your car works and they do not care either that you are waiting.They should all be fired. DM as a suggestion please get all new honest, tolerant, and professional staff.Good Day, ~Owner of Two Prius cars

Review №94

2022-10-27 22:12:04

I booked an appointment on Wednesday for the following day at Thursday October 27 at 1:30 pm. I arrived at 1:25 pm and waited in line for almost 25 minutes.I had parked shortly before someone else came in and she ended up in front of me in line. She didnt have an appointment but was serviced first for a tire replacement. She was very pushy about getting her tire replacement quickly since she was on lunch break but they were patient about it.When they finally got to me, they said I would need to wait another hour or hour and a half before they would be able to help me out because all their guys were busy. Barely an apology for not being able to get to me. When I said if it would make sense to leave and come back, they just let me know it may still be busy so they cant guarantee anything.Why bother to make an appointment if it doesnt mean anything?Horrible customer service, would not come again.

Review №95

2019-03-19 00:35:25

Great customer service and amazing technicians. A convenient location in Culver City between Jefferson and slauson avenues, next to the 405 freeway.

Review №96

2023-01-13 14:30:40

Great service and price. They were running behind due to being a couple of men short, but were very courteous and apologetic about it. I appreciated the honesty. In the end, they did a great job changing out my tires, thank you!

Review №97

2023-11-26 17:31:29

Really honest tire shop - came in for a patch and thought I would have to buy new tires. They had me in and out within a half hour and didn’t try to upsell me on anything. I’ll be back again for any car needs!

Review №98

2016-12-07 04:46:22

While watching YouTube videos from their cell phones they made me wait for an hour (even Though I told them that I am late for work,) just to tell me that they would NOT fix my flat because tire has less the 1/8 thread on it.Then they quoted me $515 for a set of new tires. After fixing it myself with an AutoZone kit and driving 5000 more miles on old tires. I end up getting better rated tire set from another small shop for $200 total!!! NEW TIRES!!! and of course gave that place 5 star rating. Hint that other place has 4.8 star overall rating. I dont want this guys to bully that amaizing little shop.It took 40 minutes for that other shop to replace all tires, balance + make an alignment..... craaazy. Their method was 4 people working like a factory, I was so excited, I couldnt resist giving tips to everyone for their quality work.Then (meaning now) I remembered about this shity place and desided to actually bother leaving lowest posible review.By the way some other American tire depots arent as bad as this location.I uploaded the photo of my old tire that they refused to fix that had another 5000 miles of it after that.

Review №99

2023-12-01 21:05:15

*They Don’t Service Tesla*. They let me schedule the appointment with the model of car and take time off work due to a nail in the tire, then Acted surprised when I showed up with a Tesla.. sent me packing with no guidance, only ‘good luck’…

Review №100

2023-10-17 18:32:43

Do not get an oil change here. Its clear this place has changed management/ownership. ~2 weeks after oil change the oil was leaking from my car, they did not actually replace the plug, the gasket was lose, and the filter was not replaced. Had to take it to another service shop to be fixed. Moreover, it is questionable as to whether they actually replaced the oil, as it was already very dirty, which should not be the case after just a few hundred miles on the car since change.

Review №101

2024-04-25 18:51:46

Great spot for tiresFairly reasonable.Talk to Earnest !Parking is iffy .

Review №102

2023-07-19 19:36:04

Amazing and super friendly service! They were able to replace my flat tire in 15-20 minutes at such an affordable price. Thank you so much!

Review №103

2022-07-23 01:14:13

Like many of us here in LA we get flat tires. I got a very bad flat tire on my way home this afternoon. I had to have a tow type of flat tire. I didn’t know where to go and I took a chance on this shop. I am completely blown away. They immediately got me in, changed my tire, gave me an oil change, and fixed another hole in a different tire in about an hour and a half. The best part? They did not price gouge me! Very fair prices and exceptionally friendly & helpful staff. Unlike any shop I’ve ever been to. I’m definitely a happy & returning customer!Do yourself a favor and check this business out.

Review №104

2022-12-05 01:12:20

Sealed up my tire quickly! My only feedback is there should be better communication with their call center. The call center told me to come in at a certain time thinking I had an appointment, when I went in it was a 2-3 hour wait. The call center shouldn’t make appointment times if they don’t know what’s going on at the shop. But everyone at the shop was helpful and got me up a running quickly. Thanks!

Review №105

2021-08-21 20:06:08

These guys are the BEST! Always friendly, always honest and always working hard to find the best pricing possible. I have been very pleased with the tire service, brake service and inspections here in the past, but today set a new 5-star standard. This morning I brought my car in for an inspection; expecting some sort of brake service or something needed to my old car....about 30 minutes later I got a call that I didnt need a single thing done to my car. Wow -- impressed. Thank you American Tire Depot - Culver City for your honesty and awesome customer service.. Much appreciated.

Review №106

2023-03-11 07:25:18

I would like to begin my comment with thanking to Mr. Gupta and Luis for their customer focus.I have oil leaking problem with my 2006 Civic. I got 3 different inspection and quotes from different mechanics. Finally I could find Mr. Gupta and his team. These guys are amazing. They could find exactly where the oil is leaking. Mr. Gupta is very talented, experienced and most important honest. He clearly informed me about the problem and his solution. Every step is explained to me, which parts have to be replaced, how much will those cost, how long will it take...Hopefully my problem was fixed thanks to their engineering approach and integrity.

Review №107

2023-08-07 14:40:42

I brought a tire here to patch a hole that I had previously plugged, but was still leaking. With one hour to go before closing on a Sunday, they patched my tire free of charge. Excellent customer service.

Review №108

2023-06-26 21:00:28

This was a very pleasant experience, Representative Eric was a gentleman and knew and did his job perfectly. Eric was very helpful and made things go very well for me ad my tire which was not fixable. Thanks to American tire depot for helping me.

Review №109

2023-04-07 18:24:40

Amazing customer service. I had a slow leaking tire and Luis took the time to explain the issue and answer a bunch of questions I had. If you have a flat tire, they will repair it for free as long as it isn’t in the sidewall. I have a Tesla Model Y which has T2 type tires. These require cutting out the foam and inserting a plug. The cost was $25 out the door. Thank you to the team at American Tire Depot in Culver City!

Review №110

2022-11-05 01:54:39

From the moment I called for a quote till the end of the actual service I was so well cared for. They were honest, fast and great at making recommendations. Other places were much more expensive and recommended work I didn’t actually need. Thanks to Luis Martinez and Frank I saved several hundred dollars for something another place said I needed right away. I’m excited to have one place where I can get all my auto needs met from oil changes to free tire alignments.

Review №111

2023-02-06 00:55:12

This is the second time my wife punctured one of the tires with a screw, and it is also the second time I’m bringing the car to American Tire Depot for repair. They were professional and quick to have the car ready in 45 minutes, even dough they previously told me it could take one and a half hours at least.You may not know this, but American Tire Depot wouldn’t charge you for fixing a puncture; if that is not the best service and customer service, I don’t know what it is. I have recommended American Tire Depot to many of my friends and family, and it is the only tire shop I would consider for my tire needs.

Review №112

2023-03-09 21:45:07

BE CAREFUL! Good prices but tried to pull a bait and switch on me by quoting a price over the phone and then trying to charge me a higher price when I came in and had the tire installed (Claimed the price quoted was by their call center. Luckily, I had taken down the name of the representative who quoted the price, so they couldnt deny it!). I had to engage in a rather lengthy, heated exchange with the manager until he finally gave in and charged me the price that had been quoted. Their other employees were friendly and gave decent service.

Review №113

2022-11-21 20:54:36

My service was excellent today. I didnt know I could make an appointment but I was. My wait time was about an hour and 30 but its always a wait for the tire place right? The associate that assisted me was very polite and helpful. Whenever you purchase tires from American Tires Depot always get the warranty its so freaking worth it!!

Review №114

2023-01-08 21:32:14

Severely disorganized, wasted 2.5 hours of my time, and tried to upsell me for THEIR mistake.We made an appointment days in advance and ensured our tires were in stock at the location. The appointment specified the car would be ready within less than 2 hours. When we arrived on time for our appointment, we were quoted 2.5 hours, which is fine. We’re happy to be flexible, but this is in contradiction to the purpose of making an appointment.After 2.5 hours we called to check on the status of our car. We were told that our tires were not in stock and they tried to upsell us on another set that would be “an upgrade.”Their utter disorganization resulted in a complete failure of customer service and a waste of our Sunday afternoon. They failed on numerous levels to prioritize the appointment, failed to check the tire stock upon checking me in, and failed to offer any viable solution to make up for their mistake that wouldn’t cost me extra money.Save yourself time and inconvenience and go to the Just Tires right around the corner.

Review №115

2024-04-27 18:08:33

Great customer service experience! Thank you! I’ll be back.

Review №116

2022-08-02 03:11:21

Had another positive experience here. They ordered tires for me on a Saturday and they called me 10:00 a.m. Monday as promised to let me know I can come in to get them installed. The price for the tires and installation along with wheel balancing was better than other places and I was in and out in approximately 2.5 hours. This was a bit longer than they had estimated for me and when I brought it up they were kind enough to give me a small discount at the end for my inconvenience which went a long way for me and showing that they cared about my time.

Review №117

2023-01-25 05:17:50

This is the worst service I have received in a very long time. I had a flat tire on a Saturday and my car doesnt come with a spare. I called this store and they told me that they had my tire in stock at the store so I had a tow truck bring my car there. It turns out they didnt have the tire in stock. I didnt get an apology but I was asked what I wanted to do... like I could drive away now that the tow truck was gone??? I agreed to order the tire which now cost $405 when I had been told on the phone that it was going to be $390 out of the door! I was told that they would call me on Monday when they expected the tire would arrive. Monday nobody calls. I called, twice. The first time they told me they still didnt know but insisted they would call as soon as they have any. Nothing, so at 3 pm I called again but they hung up on me. At around 4, I drove there with my wifes car. It turns out that my tire had not been ordered after all. On Tuesday, finally, I got a call at about 1 that my car was ready. On every visit, I was made to wait; in one instance, one customer rep was on a phone call and another was clearly looking at his cell phone scrolling but when he saw me he asked me to wait. A third customer service guy arrived a few minutes later and asked what I needed, finally.

Review №118

2024-02-14 00:03:36

American Tire Depot never lets me down! Good prices and service!!

Review №119

2023-09-17 21:46:52

Needed a flat tire fixed from a nail and they got me in right away and hooked me up since I a am new customer. Great and quick service and the people were nice 😊

Review №120

2022-12-21 18:22:02

Friendly service however... BE WARE OF THE WOLFS IN MECHANICS CLOTHING.I arrived to have a tire patched and the battery terminal tightened on my girlfriends suv. I was initially told we patch tires for free, if the tire is repairable with a patch we can tighten up the battery at no change as its simple fix! Cool!👌🏽What happened next was a sad excuse for a tire repair shop..🚩#1. As I waited, another customer was there dew to a leak in her tire. A few moments later they rolled her wheel and tire into the waiting area and told her she needed a new tire as the puncture was too close to the side wall..As I was looking at all this I noticed that the screw puncher was about 3 inches in from the side wall and was clearly in the center tread area and could easily be patched!!!I knew I was up on their chopping block next!!!The inspection was quick.🚩#2. The guy came over and informed me.. We found the issue! You have a small puncher in your front tire but unfortunately we cant repair it as its too close to the sidewall 😂I responded by asking to see it... I was shown a photo of the puncher that was at least 3 inches into the center of the tread!!! I then asked what we could do to correct the issue and he responded by telling me I needed to buy a new tire but would have to wait for one to be delivered...At this point Im already hip to the game so I asked if they could just finish up with tightening down the battery terminal and I would get the patch somewhere else.He then responded oh we cannot get to your battery terminal because its underneath the air filter and would require labor 😅 this is a lie, the batter terminal is directly on top and able to be reached with no effort unless youre a 3yr old. He then told me fine well tighten up the battery terminal I told him I would tip them for that and that I appreciate it very much.The next day I check the terminal it was never tightened...Do bother yourself with this place there are better shops up the street who are more honest and do what they say!..

Review №121

2024-02-21 19:24:51

Great customer service, great product so far and better prices around the area

Review №122

2022-08-19 19:02:42

[UPDATE below]If you care about your wheels, go somewhere else. I brought my brand new SSR wheels to get tires swapped over from my previous wheels. When putting the new wheels on, the technician shaved off part of the wheel by the lug nut while using an impact wrench. I showed the sales staff and they offered to send it out for repair, which was great!I took my car home and just brought the wheel back. While taking off my wheels, my breaker bar snapped; its rated for 150ft-lbs. The technician must have just held the impact wrench down for as long as he felt like; clearly theyre not sticking to any torque specs. Anyway, after a delay in trying to find the right paint code, the wheel got repaired and I went back to go pick it up.They walked me to the back where I saw my repaired wheel laying *directly on the concrete floor*...to no surprise, I turned the wheel over and the back lip is extremely scratched up and chipped. There wasnt the common sense to at least put the freshly repaired wheel on something other than the ground. Frustrated, I asked for at least a partial refund. They said theyd ask the regional manager but didnt think itd be possible. That was 2 weeks ago and I havent heard anything (Ill update if I get a response). This whole thing has been a mess, and I still have a damaged wheel and a snapped breaker bar.Apologies for the blurry photos, they were taken from a video that I wasnt able to post.[UPDATE]: After posting my review, the store manager called me and offered to give me store credit. I brought my car in and got an alignment and an oil change for free. They couldnt match my specs for camber that I use for the track, but they adjusted everything else and it drives much better now! Ill reiterate that what happened with the wheel is a mess, but the customer service here is great.

Review №123

2023-03-15 22:15:04

Went in for a four wheel alignment - fast and friendly service! Took about an hour with an appointment. They also honored the quote I received when I called the previous day for pricing. Great experience!

Review №124

2022-07-12 18:54:52

Bought a new set of tires about six months ago from a different location. A nail punctured one of my tires this week l, and because of their warranty, they repaired the tire free of charge. They were really quick as well. Absolutely recommended.

Review №125

2022-07-21 00:39:20

Great experience! Luis was so helpful, professional, and patient with me as I tried explaining what I needed. He helped me order the right tire for my car and had it delivered to their shop. The tire installation and alignment service was so quick! Excellent customer service and highly recommended!

Review №126

2023-02-23 23:28:51

Really long wait times even if you have an appointment. First time I had to wait for about 2 hours after my appointment time before they even started. Just had my second visit and after waiting for half an hour after my appointment time and being told they had no idea when they could start I gave up and went home. If your time is valuable to you, dont waste it sitting around waiting for these guys.

Review №127

2024-01-04 02:39:11

Quick, professional service and reasonable prices. Highly recommend for any tire services

Review №128

2023-06-14 22:55:50

Absolute gentlemen and very professional here. I’ve popped in twice thinking I need a new tire and both times they’ve simply fixed a puncture, at zero cost. It’s a great service and will certainly keep me as a customer every time a do actually need new tyres or a service.

Review №129

2023-09-30 21:01:37

Been here a few times and always get quick service at a reasonable price. Would definitely recommend them if you’re in the market for new tires or tire repair!

Review №130

2022-10-27 04:50:49

Getting my tires replaced was definitely a goose chase. The first time that I stopped by, they didn’t have the tires in stock even though their website said the store had them. The second time, I came earlier than they asked me to to get my tires replaced, but they still told me they were booked up through the rest of the day and come back later. The third time, it was a long wait, but I finally replace the tires and they seem all right. They did the job but it was a lot of work on my end too.

Review №131

2023-10-24 19:36:25

I needed a single tire replaced and they already had the model of Pirelli tire that came with my car stock on hand. Store is well stocked and the staff is friendly and knowledgeable.

Review №132

2022-12-15 00:29:21

This place used to be my favorite place to bring all my 4 cars for years but recently specially last 2 times its been hell! The service is great specially Frank that tries to help as much as he could but theyre totally under staff, unorganized and dont coordinate with the voice center which that is another nightmare added to mess! I was in line to pay for more than 30 minutes, because Frank was the only person behind the counter!!!Twice I made appointment and took off early from work to to get there to find out they cant take me in since theyre very busy and said the call center had to check with them first. It seems to me that they cant or dont want to work together!?I reached out to call center supervisor Nick, who tried to help but didnt work out as he promised!Im looking to find another local place to take my cars!

Review №133

2023-02-16 02:23:09

This was my first time coming to this location. Love, American Tire Depot. I usually go to a different location but theyre theyre nitrogen machine was out. They recommended I come to this location. Im always trepidacious about going to a new place, even if its the same company. Well the quality and service is outstanding at this location for sure. Luis, Johnny, and Juan were all fantastic. Very friendly and attentive. And a special thanks to Felix for doing a great job in the shop!

Review №134

2023-05-25 16:52:27

Very honest people there. Im definitely going back if I have any issue with my. And when I need new tires for my vehicles Im going there. I recommend anyone to go here. Thats saying alot coming from me being Ive been ripped off by pepboys and just tires around the corner. This my new go to place.

Review №135

2021-01-09 18:31:25

My experience at American Tire Depot was extremely positive beginning with my initial contact with Israel. He was courteous and professional throughout my entire visit. He was helpful with his suggestion about the best tires for my vehicle and kept me updated on the progress. What really stood out was his honesty, which is hard to find these days. I asked about a particular service, that the dealer said I needed. After checking he told me that I didnt need that service at this time. (He had no idea the service had been recommended by the dealer.) After I told him, and without saying anything negative about the dealership, he simply apologized and told me that he would be happy to assist me with the service when it was time for it.Because of the excellent service and honesty that was provided by Israel, not only will I definitely be a return customer, I will also recommend the Culver City location to family and friends!

Review №136

2023-07-25 23:55:48

Top-notch service! These guys always do the job in an efficient and timely manner. They never try to upsell me and make sure I understand everything about my purchase and the work being done.10/10.

Review №137

2024-06-12 21:20:50

It was very fast service and everyone was courteous and kind

Review №138

2024-06-30 00:53:59

The experience was very good. Yes I would recommend it to a friend.

Review №139

2022-09-06 23:32:16

Their prices are great relative to general market conditions. They sell a commodity that is commonly available. They did everything they said they would.On the third try.Oversight on the guys doing the actual installation would appear to be lacking. Tire balance. On purchasing the tires was not right. On rotation I paid to balance again. Still off.They may sell great tires, but from my perspective, your time means nothing to them.

Review №140

2023-05-08 18:33:36

Amazing Staff. Erick was friendly, quoted a great price and had my tires done ahead of schedule. I’ll be going back for sure.

Review №141

2023-05-28 00:25:41

Astounding. True American experience the (bearded) front office gentleman and the mechanic provided at the ATD on Slauson off Jefferson just today. Wish I got their names, my bad. Wonderful, professional and courteous👍👍👍👍👍I’d strongly recommend ATD to anyone for any car care need🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸

Review №142

2021-09-05 16:59:01

The staff were such a pleasure. They were prompt, courteous, intelligent, well-informed about their service and products, friendly, and reliable. They did an excellent job. The tires I bought make the car easier to drive - AND the price for the them and the labor was totally affordable for a senior on a fixed income! I highly recommend them!

Review №143

2023-10-26 19:50:10

Fast. Simple. Great service. The manager was polite and straight forward. Tires in a few months, Ill be back.

Review №144

2024-06-26 17:32:33

They patched my tire perfectly!

Review №145

2022-02-03 21:31:47

Pretty impressive outfit! From my arrival through to the completion of my tire repair, I experienced nothing but professional, friendly service. I mean, no one is in a good mood when they go for tire work, but I left with a smile on my face! The wait time was reasonable, the mechanics and coordinators were focused, and work was complete within the estimated time. My issue had been a slow pressure drop in a tire…no nail was found but a small hole was, and it was patched for FREE! I have zero hesitation in recommending this place to others - I was at the CulverCity branch, but I bet the others are run as efficiently, you feel a sense of pride from all the staff.

Review №146

2023-11-11 19:25:05

Great place to get tour car services, when comes to prices there great dont charge a lot money like the deals do. I bring my all my cars to American Especially when it comes to tires.

Review №147

2018-07-26 21:46:45

Great fast service and good price! Make sure you get your tires fixed here if you’re stuck off the 405!!

Review №148

2023-11-01 17:08:00

Great Service Technicians on Point had another tire shop around the corner do my alignment they couldn’t get it right !Now my Van runs like it Should Thanks Guys

Review №149

2022-10-23 17:17:46

I ordered some tires online and setup my appointment for the following day for 10:30 am. Got to my appointment early and they took my information and told me that it would take about and hour and a half to 2 hours and would call me when my vehicle is ready. 12 pm arrived and no call, 1:30 pm no call so I call at 2 pm to find out the status of my vehicle and I was informed that it was ready. I catch a lyft to retrieve my vehicle and goto pay and the price is $200 cheaper that quoted so I goto inspect my vehicle and noticed that the tires were not the ones I ordered. When I questioned them they informed me that the tires I ordered were not in stock and they installed something that was comparable. I asked why they didnt call me first before installing something I didnt ordered and they couldnt tell me why. They didnt call to ask me if I wanted a different tire they just made the decision for me, couldnt call to let me know the vehicle was ready and didnt have an answer for any of my questions. Bad customer service and communication.

Review №150

2022-04-15 19:59:04

I’d called the call center and they assured me there was a particular set of tires at this location. There was a miscommunication about the availability. When I arrived the tires were not in stock. Luis went above and beyond to make sure I was taken care of, finding a set of tires that met my budget and performance needs and that I was happy with. I felt like my business was appreciated and I came back later in the week to get my oil changed. Being new to the area it’s important finding businesses that you can count on and feel valued. I just found mine for my car services. Ask for Luis and tell them I sent you.

Review №151

2024-06-05 21:13:35

Great service, quick and fair price

Review №152

2024-01-24 21:17:18

Super friendly, great price, quick service. Highly recommend.

Review №153

2021-12-12 02:27:54

Highly recommend these guys. Everyone here was super friendly and accommodating. Came here to have wheels and tires mounted to my Supra. They kindly told me my specs were off and my fronts would not fit. They did the research and let me hang out while I did my own as well. They helped me along every step of the way. We were able to work it out and fit everything on. I was apprehensive to bring my car here at first but I’m glad I did.

Review №154

2024-02-27 19:20:09

Once again an incredible job! They are fast, reliable, and sincere. They don’t try to keep adding on extra jobs.This time it was Luis who assisted me. He even added on a $25 discount. Respectful and courteous.They even replaced the spare tire back in the trunk in the special compartment.I will continue to come back!

Review №155

2022-12-20 22:29:23

Had an appointment and dropped off my car for new tires and was told 1.5 hours, staying nearby and waiting it out at a coffee shop. Came back 1.5 hours later expecting to wait a little longer and my car was exactly where I left it. They hadn’t even gotten to it and never called me to let me know it would take much longer than anticipated. Massive waste of my time, don’t waste yours.

Review №156

2023-09-23 19:21:18

Easy, nearby, courteous and reasonably priced! While it did take an hour longer than I was quoted they were busy and I was still pleased with the ease and price!!

Review №157

2024-01-08 23:38:49

Excellent service very kind and professional reception! I called in this morning and I was able to get a spot in 15 minutes and my tire was repaired less than an hour! Was so grateful I recommend American Tires to everyone i wouldn’t go no other place!!!

Review №158

2020-04-02 02:03:02

I had a terrific experience at the American Tire Depot in Culver City. The person at the desk was friendly and was able get my car seen quickly. They identified the problem and offered me a recommendation on what to do. They even gave a good deal!Furthermore, they were respectful of my time (I had to leave for a work obligation) and made sure my car would be ready on time. I will definitely come back here next time!

Review №159

2022-09-15 02:25:47

Absolute worst experience for car servicing. Spent 3+ hours to get oil changed and tires rotated only the find out after 3 hours my tires weren’t rotated and my service light was still on. After spending 45 minutes figuring out how to turn off the service light; another issue popped up that wasn’t told to me in the final inspection. I left with more problems than I entered with and $200+ out of my pocket. Poor quality and poor attention to detail. Would rather teach my little sister to help fix my car than to return.

Review №160

2022-07-13 20:56:54

I am here on business from Ohio and got a flat tire on my rental car. I called American Tire to see how much it would cost to get the tire fixed and your employee (I don’t remember the gentleman’s name) told me it was complimentary and would be free! I couldn’t believe what I was hearing because back home no company does that. Your front desk guy, Johnny (I believe that was his name) was very polite and courteous! If this is how you treat a customer that you are not going to receive money for services rendered, I would love to see how you treat a paying customer! 5 star experience hands down!

Review №161

2023-01-03 18:54:38

Scam. Claim free tire patch brought in car took 45 min for them to diagnose it as need total new tire replacement then costs $160 and would take 3-4 hours (horribly understaffed). This is after making an appointment several hours earlier (mind blown why it would take several hours to replace a tire). Hard pass next time. I do not recommend.

Review №162

2023-06-23 23:14:10

I had the literal best experience at American Tire Depot. Luis and Gupta were so amazing and provided the best service and customer service. Will be back again! ♥️

Review №163

2023-07-16 19:48:15

Got a flat on the freeway on my way to Venice one Sunday morning. Mark and the boys gave me excellent customer service and took care of replacing a new tire right away. Thanks guys!

Review №164

2022-04-16 00:35:22

Luis and johnny were SO great to me! i’ve never had a more thoughtful, kind, and easy experience at any tire shop in my life. they made sure i got in and out quickly and didn’t hit me with any surprise costs when i went to pick up my vehicle. MAKE SURE YOU ASK FOR THEM!! really nice guys and great, friendly service!

Review №165

2020-10-14 03:01:17

I feel like finding exceptional service these days is few and far between. I had a very strict schedule of when I needed a full set of tires for my car. Israel and his team got the tires the same day and installed them in less than 35 minutes! I am so impressed! I had such a wonderful experience with this location and the employees here.

Review №166

2023-02-20 00:06:06

Stopped by here for an emergency low tire pressure. They seemed busy being one of the few places open on Sunday, but took care of it for free. It was a nail in the tire and they could have sold me a new one to replace but patched it up free of charge. Seemed like a really honest shop and I’d return here for future needs.

Review №167

2022-02-26 18:46:05

I most definitely recommend, really happy staff which makes a difference. Israel he is very helpful, understanding, best customer service.. I own my own business, I can tell the level of customer service is high… I feel confident with my new tires and know that I was taken care of.. I was there and he treated everyone with care..I was looking around and the whole staff works hard…

Review №168

2021-03-16 21:44:52

These guys are the nicest and talk to you real without trying to rip you off. Best prices in LA too for new tires. Only downside was it takes FOREVER regardless if you have an appointment or not. Ive never been to a tire place that lasted under and hour and this was a 1.5hr appointment. But I will be back because the service and the prices.Oh and parking is weird and tricky. Wish they had an actual parking lot.

Review №169

2021-08-05 02:02:26

Wonderful service from American Tire Depot in Culver City! All staff were friendly, professional and very helpful! This is now my go to hands down and will recommend to anyone needing their car serviced. Special thanks to Carlos who was patient with all my questions he really went above and beyond to make sure I was taken good care of. Thank you Carlos and Israel you guys are the best!

Review №170

2022-07-30 01:18:55

These guys really helped me out! I came in with a leak in a tire thinking I would need a new one well they were able to plug it and save me decent amount and they let me walk out without charging me. Most other places would have but they really helped me out and I am grateful for it. I will most definitely come back when I do need a tire. nice and honest guys

Review №171

2020-05-20 13:27:40

I went in to this tire shop yesterday after having seen good reviews on Yelp. I requested a tire check. I was helped right away and my car was taken in within 15 minutes. The guys working the front desk are very helpful, I was told I needed 2 new tires and a tire alignment. The total was under $300 with tax and installation.After and hour and 45 minutes, I walked out with my new tires. I immediately noticed a difference driving my car with the alignment. I am satisfied with the services and would definitely recommend this place.

Review №172

2023-10-31 17:32:20

Effective, quick service, reasonable price, no hide fees, not try to trick you to spend more money, good customer service! … Recommend

Review №173

2022-07-11 13:19:52

Great customer service, they are all very friendly and helpful. My flat tire punctured by nail got replaced quite quick. I have another tire place closer to my house, but their service is terrible. So I come to this American Tire Depot instead.

Review №174

2020-10-18 22:20:16

The service is so reliable, high-quality, and professional at Culver Citys American Tire Depot that I felt compelled to write my first Yelp review!Helped by Israel and Marco, I was greeted in a friendly manner, given a time estimate for my service that was accurate, and received a better-running car when all was said and done.I came in for the Car Care Package, which I think is a great deal to get an oil change and other necessary tune-ups for a reasonable price.

Review №175

2018-09-25 07:38:11

Excellent Experience! Great Customer Service! It was close to closing time but I had one tire that had a slow leak and another tire that was bubbling and about to pop. I needed at least two new tires but knew that would take some time to get replaced. Our customer service agent who was there looked up the tire inventory on his computer to ensure he had the tires we needed. He was able to get me a good deal to replace not just the two bad tires but all my tires, and he stayed there well beyond closing time to ensure I got everything done and that my car was safe again. I would like to thank the customer service agent who helped me along with all the tire technicians who also stayed late and took care of my car.

Review №176

2021-03-26 22:09:57

They were very professional and explained the difference between the tires over the phone. They also called when they received the tires and asked if I would come to replaced them earlier than original appt. The replacement of tires took an hour though they said it would take 2 hours. Highly recommended. I also had once before experience with them which was also superb!

Review №177

2022-11-11 19:28:42

Very professional. Arrived for my 10:00 appointment an was out in just over 30 minutes. I had a screw in my tire that needed to be repaired. Workers were great. I will continue to recommend them to friends and family.

Review №178

2021-05-28 18:57:59

Carlos was great hes the man come see him he gonna take care of you, 4 tires and oil change for a great price u made a customer for life thanks Carlos.

Review №179

2019-07-04 20:20:25

My experience was pleasant. I went there just to get one tire replaced and ended up getting all new 4 tires. I got the tires for a good 4th of July sale price. The person that helped me was Rudy and I was very appreciative of his service. There was another guy there that sat next to Rudy at the middle computer. My conversation with them both was wonderful. I felt completely comfortable during the time that I spent their. Thanks guys for your wonderful service.

Review №180

2023-12-19 18:09:53

Luis and his team are amazing!! They jumped in to help me out and I was back on the road in just a few minutes.

Review №181

2021-04-17 18:09:27

These guys were awesome! Super helpful with everything that I needed. They treat you with respect and do everything they can to help make life a little easier. The whole week had been a series of unfortunate events until I came to American tire depot to change all 4 of my tires. Everyone was really nice especially Israel. Thank you guys so much for all your help and I will be coming back to you guys for all of my vehicle needs that I can’t handle myself and I will be sending all of my people who need help with their vehicle to you guys. You guys are seriously awesome. Also, these are not the guys who you bring a car to to tell you a million and one things that’s wrong with your car just to make money off of you, no they are not like that one bit. They genuinely want to help! Thank you so much guys you are all awesome. Best experience I have ever had at a vehicle/ tire shop. Plus they do more than just tires! Thanks guys! It also only took and hour and half to change all 4 tires and do the alignment and they were super busy I was surprised at how fast they were! I will be coming back thank you guys!

Review №182

2022-10-25 06:19:09

I have been a loyal customer for I’ve r three years now! No matter what I need with tires brakes etc they have been there for me! I love this place everyone is so kind and professional! They are the best in town!!!

Review №183

2018-08-29 19:11:08

Id give them 4.5 stars if Google Plus allowed that fine a grain. Really a terrific experience -- I brought the car in, they patched my tire and DIDNT EVEN CHARGE ME.The only reason I dont give them 5 stars is the waiting room. Kind of bare bones. Plastic chairs, a rest room, and a TV that showed nothing but ads for American Tire services. (They do a lot more than just tires.)But the TV wasnt so loud that I couldnt read, so I was okay for the hour or so that it took to patch the tire.Good place. Strongly recommended.

Review №184

2019-03-20 17:14:43

Love coming here! Everyone is so friendly and helpful. They explain and showed me the problems with my vehicle. Prices are definitely less then taking it to a dealer. I have never had any problems with the shop or the work done on my car after leaving. Definitely a place I recommend people to take their vehicle to.

Review №185

2024-05-24 10:11:54

Great service, thank you Luis and Gupta.

Review №186

2020-01-16 18:19:42

I requested a quote through Yelp. They responded very quickly with a price quote that beat the other few I had received. Then they offered me an appointment within a couple days that worked with my work schedule. I showed up for my appointment, didnt wait too long, tires were installed without somebody attempting to sell me anything additional and the price was exactly what I was quoted. Great place to go, especially if youre on a budget.

Review №187

2020-09-14 19:41:13

The guys down at ATD took great care of me!I purchased a new set of tires for my Subaru Forester a couple months ago at the Culver City and had a great experience in store. Fast and friendly service.Just this past weekend I was doing some suspension work and discovered that when the tires were installed, they cross-threaded or stripped some of the lug nuts and bolts. Im up in Washington state right now so I called up the shop and they told me to take the car into get fixed at a shop here and they would reimburse me.Got my wheels fixed, called up Frankie at tire depot and they issued a refund for the amount that I had to pay in repairs.Fantastic service!

Review №188

2018-09-13 00:25:01

The guys working at the reception are very friendly and welcoming. The service is great and they take time in insuring you have the services done with professionalism. Although I had to wait for sometime, but this was the nature of having to change my tires and battery including adjusting tires alignment. I recommend this place for anyone that wants to have a good tire service. They also do checkups on cars and oil changes which was quite surprising for me.

Review №189

2022-06-17 20:24:32

Y’all are slow, like super slow. Y’all quote times that y’all can’t even hit. I’m not trying to come in for a tire realignment and wait 5hrs. Just not trynna do that especially when y’all quoted me 2 hrs and even that’s a stretch. Please be honest with the time it’s going to take you to repair a car. Don’t go with the least amount of time. Go with the max time so people are surprised when you finish early. Why is everyone’s car gone ? When I dropped my car of 3 hrs ago? And it’s sitting in the same spot ? Ridiculous. With no compensation. Just oh our bad.

Review №190

2020-11-28 21:02:57

I dont even know where to start. The extremely poor customer service or the sloppy work.Went in for 4 brand new tires after getting an online price (for parts AND service) and making an online appointment. The fist service rep tried to sneak an extra $75+ of services that were not in the online price. Said the services werent necessary, but my new tires would not be warrantied without those services (weird for brand new tires???). I passed anyway. They then said my car would take 1-1.5 hours and would receive a call when it was finished. After 3 hours and no call I returned to get equipment from my car (to go to work). They said my car was not done, yet when I got my equipment from my car, it had 4 new tires on it. Then, in my Uber on my way to work I received a call from a different rep again trying to upsell and offer the same services I refused earlier.When I finally received my car later they said my cars tires are insured (even though I refused all those extra services and was threatened of a voided warranty). AND to top it all off I received my car with 4 new tires with low air. I wasnt shocked the least bit.I witnessed some other customers with issues as well (similar to mine) just in the few times I spent in the lobby. I hope this is not consistent with all American Tire Depots, because their prices are outstanding.

Review №191

2023-02-01 22:55:16

The best customer service! Nice, friendly and hard working staff; Fast and inexpensive services as well as great quality work! I highly recommend this place and assure you that you will have the best experience guaranteed!

Review №192

2023-09-22 17:38:22

Louise is very helpful, always goes above and beyond. He’s very patient with me, I always have a lot of questions and he responds with great attention and knowledge.

Review №193

2020-10-06 17:21:53

Great customer service by Frankie, Steven did really well on the installation. Definitely going back when needed.

Review №194

2022-10-23 00:08:17

Awesome shop! Got a nail in my tire Saturday afternoon and they were able to patch in it half an hour! Everywhere else I called said Monday morning… thank you!

Review №195

2020-08-01 15:41:20

I happened to get a nail in my tire as soon as I moved to LA from the Midwest. Brought my car here and Steven was so helpful and communicative towards me. He was able to patch up my tire *for free* and I was in and out within 5 minutes! Would suggest going in the morning before they open as there is usually a line and they don’t take appointments for nails. Would 100% come back here!

Review №196

2018-12-26 18:15:17

Ive had mixed experiences here. Today made me realize that I need to find a more reliable place to get my service done. Ive taken 3 vehicles here and have spent thousands of dollars over the years. My most recent visit included shocks, struts, oil change and repairing a tire with a slow leak; it had/has a nail in it. They failed to fix the tire. I took pictures of the nail before and after the repair. When I returned ~2 weeks later and spoke to the same sales person who helped me before, Rudy, he seemed annoyed and told me it would be at least 2 hours. I tried to explain that I didnt have 2 hours. He said that he cant allow me to jump in front of other customers. This is BS. It takes 30 min to fix a tire w/ a plug. I dont think he realized I knew better and I told him as much. I explained that he should give priority to customers who return with unsolved repairs. He didnt care and told me to come earlier if I want to be seen before other customers. I arrived 30 min after they opened. Like I said, time to find a new place.

Review №197

2018-08-30 15:15:28

Came here after my tire sprung a leak a mile down the road. The tires I wanted were ordered and installed with a turnaround time of about 24 hours. A bit of a long wait but I had a clear schedule and it was unexpected. Rudy was very accommodating, which I appreciated as I was so flustered. I found prices to be reasonable and the rest of the staff were friendly. Would be nice if the waiting room had some comfier chairs and WiFi for longer waits, but overall I’m glad I came here.

Review №198

2024-01-05 19:59:08

Patched Tire free of charge. They will definitely get my business in the future.

Review №199

2023-09-14 20:29:37

They are very polite and honest group of Sales Clerks and Tech Crew. And perform quality work GOOD JOB guys!