Alliance Overhead Door in Simi Valley
Categories
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Garage door supplier
Location on the map
Simi Valley, Ventura County, California, US
Phone: +1 805-527-6725
Site: https://allianceoverheaddoor.net/
Edit info
Site: https://allianceoverheaddoor.net/
Opening hours
- Monday:7:30 AM–5 PM
- Tuesday:7:30 AM–5 PM
- Wednesday:7:30 AM–5 PM
- Thursday:7:30 AM–5 PM
- Friday:7:30 AM–5 PM
- Saturday:Closed
- Sunday:Closed
Total reviews rating 4.9
167 Reviews for Alliance Overhead Door 2024:
Review №1
2024-06-21 20:58:39One word comes to mind: HONESTY!! I really appreciate the integrity of Brad the owner & Kevin, the service techs who came out. We had another company visit before, and the owner of the other company tried to upsell us on an entire new garage system, which raised a big red flag for me. I immediately searched for another company, and this one came up. Im so glad I trusted my intuition! It turns out, we didn’t need a new system at all—just a loose wire that Kevin fixed. Kevin could have charged me for a new system but he didnt, I would have never known it was only a loose wire. I highly recommend this company without reservations.
Review №2
2024-07-01 19:32:58The Alliance technician arrived before 10 am, which was a great surprise! He was swift and efficient and reprogammed my garage door openers.
Review №3
2023-06-28 19:40:55The Best service company I’ve dealt with. Responsive, Polite . Bo came out the next day and measured for my door. He showed me the Choices and I selected it. Three days later he came to install my new garage door. Amazing service. Fare prices too.. No hassle.. I highly recommend this company.
Review №4
2023-12-07 22:11:40Kevin did an outstanding job! From coming out to give us a quote, to showing up on time the day of installation, and finally doing the job quickly and leaving the area cleaner than when he started. I would recommend these guys to anyone who is looking for a fair price and a clean, professional job. If I were the big boss at Alliance Overhead Door I would give Kevin a big hug and maybe even a pay raise for representing my company so well. Thanks again Kevin for a job well done!
Review №5
2020-01-30 23:09:56I reached out to Brad after seeing many positive reviews on yelp and google. Brad was was very friendly and professional, showed up on time, and did a fantastic job with replacing the broken springs on my garage door. I absolutely recommend calling Alliance for your garage door repairs!
Review №6
2023-09-05 20:11:47Kevin arrived promptly at the scheduled appointment time. He explained the remedy for my torsion spring issue and also told me about any other possible problems he might find. He replaced the springs in record time and told me the other issues did not have to be remedied at this time. I really appreciate his honesty. The invoice was also less than originally quoted since he did not need to replace my springs with heavier duty ones. I love hiring local vendors and highly recommend Brad and his team.
Review №7
2023-09-14 16:36:11Alliance Overhead Door is an amazing company that we have used twice now, they have added new features to our garage door and even responded to our emergency call when the 22 yea le old spring decided to break and make our garage door inoperable. Kevin and the team are the BEST! You will not be disappointed when you use their services. They are friendly, professional and an excellent company overall.
Review №8
2023-11-22 06:45:27Company appeared professional. Courteous on the phone, and will keep their time. That said, I have a hard time writing anything better about their business.Some background. Our garage had a bad room addition (that was already there when we bough the house) and so the opener was never used. Also it had no remotes and the closing sensors were broken. However the switch would still open it and close it if held down. Because of the room, the opener was never used. Recently we had that room demolished. After that demolition the opener stopped working completely. I called our warranty company and they sent a tech who correctly diagnosed the problem as a broken wire from the switch but they would not fix it since it was secondary damage.I called AOD, they sent their tech next day. The tech they could not even diagnose the problem. I told him the previous tech was able to turn the motor by somehow bypassing the switch. He would not even try, and just insisted I needed a replacement. He took $95 for a five minute show and to upsell me a motor. Worse he said he could not honor the $95 towards a new install if I called next day. $95 to some comes easy I guess!I called another reputable company in Simi and they told me the same thing the first tech told me - broken wire. He tested his guess and replaced the wire for free and showed it worked. he then greased the rollers and the track. He did advise that I needed new sensors. Also I had no remotes. Overall he said I may be better off replacing the motor, because the costs were adding up and it was not worth getting all of the accessories for an old one. I trusted him because he diagnosed and fixed the issue before suggesting replacing the motor.Back to AOD, I have a hard time trusting their ability. Also it is a bad business - $95 for a visit to just tell me I need a new motor? And then not even honoring that the next day? Hec, even bad plumbers would honor credit for such diagnostic fee. As for insisting on a new opener - Any fool could do that - of course it is easy to say replace it when something does not work. Show that you know what the problem is at least.I do not recommend this company to anyone. There are other better ones.
Review №9
2024-02-10 00:59:29Brick and mortar shop, respond right away, know garage doors, which is what they do, charge less if you write a check and they dont have to pay credit card fees. Pleasant and helpful,
Review №10
2024-01-29 22:44:56Tech did a Good Job here ( sounds so, so far ).He QUIETLY POCKETED THE NEW EXTERNAL KEY PAD ENTRY DEVICE !!!As it CAME W/ THE UNIT, I questioned him about it & he reluctantly FIXED IT !!!( Some Techs charge $ 200 for it !!! He could easily have MADE A $ 200 PROFIT BY POCKETING IT QUIETLY & SELLING IT ELSEWHERE !!! )I CANNOT appreciate this aspect of it.