Presentation on Map Reviews Nearby

Airsoft GI in Walnut

4.7 (199) 21077 Commerce Pointe Dr, Walnut, CA 91789, United States

Categories

Airsoft supply store

Location on the map

Walnut, Los Angeles County, California, US

Phone: +1 909-869-0671
Site: http://airsoftgi.com/

Opening hours

Monday:11 AM–5:30 PM
Tuesday:11 AM–5:30 PM
Wednesday:11 AM–5:30 PM
Thursday:11 AM–5:30 PM
Friday:11 AM–5:30 PM
Saturday:11 AM–7 PM
Sunday:Closed

Edit info

Total reviews rating 4.7

199 Reviews for Airsoft GI 2024:

Review №1

2024-06-17 21:35:25

Do not order anything from this company! Spent 426.00 on a gun that wasnt looked at or inspected as promised, battery wire was severed on arrival.....shotty assembly. Called company over 50 times, no answer....still waiting for a call back per the chat assistant just want to return it and get my money back . They are making it as hard as possible for me, this was my sons graduation gift.....thanks for making it so memorable for him

Review №2

2024-02-22 21:46:13

Terrible operation, dont let their low prices and inventory fool you. These guys never answer their phone. Be careful ordering from them. My experience was awful. Placed an order on Sunday for my sons birthday gift. Order failed. Called Monday all day no one ever answered the phone. Call Tuesday and no one ever answered phone. Sent a message through Google and they called me back. Placed an order on Tuesday and chose next day shipping ($400) per Matt from airsoftgi instruction. I was assured this was only way to receive it by Friday. On Thursday at 4pm their website showed that my item was backordered, no one contacted me. Very unreliable company, I wish I saw all the bad reviews and bought elsewhere. Massive waste of time and money.

Review №3

2024-01-05 13:35:54

Im here to revise my review I left over a year ago, sadly nothing has changed. First off, you cannot pay your staff minimum wage and expect them to hop on the months worth of backed up tech work you have lined up with such high expectations of quality and efficiency... its not going to happen. You get plenty good business, youre not reinvesting any of it into stocking your shelves with parts. AEX has less than a quarter of your floor space and over ten times the amount of parts of varying models... everything I need, reliability, always. Every time I have to convince myself to drive out to GI, its like going fishing. Do you have any TM mags? No. Any two piece triggers? People dont like those so no. How about a propane adapters? Only the plastic ones... Instead of cranking out useless YouTube videos that are essentially just glorified ads, you should be educating your audience on how to do their own tech work down to the specifics. You should sell tech kits that would supply them with tools and things they would need, common parts specific to certain builds, then maybe your repair line would get shorter. But no, we want a long repair line because kids get impatient and just buy new guns. Thats why you have 1 star.

Review №4

2024-02-23 00:09:02

My brother and I decided to get back into airsoft, so we both decided on purchasing the 2024 premium mystery box & the mayo, gang airsoft, pistol mystery box (120 boxes only). Needless to say these “mystery boxes” are a total rip off my brother and I both received the bare minimum items out of 4(!!!) mystery boxes. Something tells me these are rigged. Do yourself a favor, airsoft GI is not the same community we purchased from back in 2011. Now, they are extremely slow to ship and if you buy a “mystery box” expect the bare minimum. Out of 4 (!!!) boxes we got bare minimum. Also, they shipped some items I purchased in a Tokyo marui real gas blow back m4a1 box, my guess to get us excited about our mystery boxes. However, we were sadly disappointed. Needless to say I will never be purchasing another mystery box, much less 4 of them, from airsoft GI again. This was a complete disgrace. I’m at a loss for words. Please do better & if someone buys 4 mystery boxes maybe throw a higher value item in the mix since they seem to be rigged.

Review №5

2024-02-08 16:59:01

The best airsoft place of all. Ill continue to support them for the rest of my life and Ill keep suggesting them too friends, their employees are awesome tho Ive only met Cisco at a bb wars event. I hope I can invite some of the employees out too my land for one of my birthday partys. I also hope too meet bossman one day over all its a great place and I think we should continue to support them as much as we can.

Review №6

2024-03-21 16:54:34

I ordered a laylax rail stock adapter the second day of this year its been almost three months since and i called, and emailed over and over nothing. DO NOT GET ANYTHING FROM THESE GUYS ITS A RIP OFF.

Review №7

2023-12-26 17:07:08

Had placed an order for a gift. Received order everything went without an issue. Package shipped in 3 or 4 days due to it being a weekend. Item made it to my state Via UPS. When the day came for delivery package was sent back to sender due to shipping tag error? 12 days from purchase date made it back to vendor. Package was turned around in one afternoon with Christmas being 4 or 5 days away shipment was upgraded to 3 day ship. Received package on the 22nd in time for Christmas. Emailed them and received a response with in 1-2 hours I believe issue was resolved immediately with multiple communications with details on the issue and the resolution plan. Thank you for your quick service and diffinitive problem solve. I will be ordering again in the future.

Review №8

2020-09-10 23:09:02

I made an online shopping and this lack of more than $ 100 in products he called to know and was bad attended. I made a video showing the box and opening to show ot I imagined was missing item and they do not support you to get the video with so much technology today. The weapon of more than $ 450 came with brand usage brands very strong and the guy named Tyler said it is normal. I have bought many airsoft weapons in other stores and all came without scratches and he said that all weapons come with scratches because the box unbelievable.I sent a e-mail. I am wating

Review №9

2024-05-15 20:26:40

I order on here pretty often and they got cool stuff and have awesome prices.i still have to check out the store location

Review №10

2024-04-04 23:40:58

Noobie friendly, good place to get your first gun. The workers do some modifications for your gun as well! There is also an indoor shooting range for practice or if u wanna adjust your sights

Review №11

2023-11-27 20:43:51

Paid $20 for 3 days shipping. Its been a week. Tracking number doesnt work. Customer service isnt even a thing. No one every picks up. I never would buy from airsoft gi. But evike did not have what i neede. Not only have I heard bad things from this place. But this will be my 2nd problem with them. AIRSOFT GI IS A JOKE. seems to be ran by kids.

Review №12

2023-12-05 17:42:15

Website is just junk - you can’t find anything super slow, basket just deletes your items, sometimes it’s just doesn’t load. Wanted to order my upgrades here but it’s just pain. You need to get a new website guy asap.

Review №13

2023-12-16 20:13:42

Piss poor customer service, tried calling them over 50 time & not a single answer. They say contact us on social media, I got back a single word response twice and from one of their unknown accomplices who obviously didnt know what was actually going on. And It took them 5 1/2 wks. (FIVE & A HALF WEEKS) to ship a mystery box, let alone being a poor value considering I could have purchased that item directly and saved a few dollars. Bad business model ALL AROUND. Then the Cali liberals block you from social media because you TELL THE TRUTH about their horrible practices and God awful customer service. DO NOT ORDER FROM THIS SITE UNLESS YOU LIKE BEING DISAPPOINTED.

Review №14

2023-07-31 00:39:51

I wish Google offers options of No Star or even Negative Stars.I went to Airsoft GI last weekend with my son last Saturday. My son wanted to get this specific gun sold by this store. It was his graduation gift. Before we visited the store, we checked their website to make sure they have the gun. The website was shown as In Stock. However, it was a different story when we got there. They told me that the gun is in stock but it is in their warehouse, not in the store.. I believe they must specify on the website so customers can save a trip. Then, the gentleman at the store told us to order on-line under Will Call order, and told us that it should be ready for pick-up by Tuesday if ordered by next day, Sunday. And we did place an order on Sunday evening: The gun must be ready for a pick-up by Wednesday according to their website. I called more than 20 times to get a hold of them: to get the status on my order. Cant even leave a message.. Automatically disconnect you after a short message.When I was able to get a hold of them for the first time after 12 attempts. All I heard from them were excuses and runaround. Not a single sincere apology. I asked the person who answered my call for the first time, named Matt or Matthew, that I wanted to talk to someone who was in higher authority or the owner of the business to resolve the matter. I was told by him that he is the manager of the business, and I cant talk to the owner because the owner is busy... He could come up with better excuse than that! Just like I expected, we could not pick up the gun on Wednesday unlike they promised 1 to 3 business days on their own website. I sent 2 emails as well, but I have not heard back from them by the end of Wednesday. My son also called many times hoping he can get the gun by Wednesday...Airsoft GI finally sent us a confirmation email on Thursday morning stating that the order is ready for pick-up.Like I was told by them, if it was due to high call volume, short of staffs, etc, then, hire more people, get a better phone system or something to better serve the customers rather than ignoring the customers, and coming up with constant and continuous excuses and runaround.What an experience and disappointment we had as a customer!!! Try to build a better, healthier, honest and trustworthy business for people who love to play airsoft out there! And have a gut to tell customers that you are sincerely sorry when you cant keep the promise you make!

Review №15

2023-12-21 17:44:15

Gotta be a SCAM! I ordered a gun on the 7th of December. On the 8th I received an email that it was on back order and to call if there was anything they could swap out to.. they never answer the phone. Calling my bank to report fraud

Review №16

2023-08-16 21:45:06

Customer service is mid, every single time I come in here, I have to wait half an hour just to pick up an order, that I have already paid for. Today was the final straw as this is the third time in which I have had to wait over 30 minutes to pick up an order that I have already paid for, especially for when it is just for one single item. I didnt even get greeted when I came in. I’ve been giving my business here for the past 8 years, but never again. ASGI needs to work on system where Will Call Pick Up orders are attended to separately. Taking my business elsewhere.

Review №17

2023-06-19 21:44:05

Great guns and great prices. However I ordered for will call and still had to wait a few days to get my product. I feel like that should stated before buying a product from the online website when it says in stock. Honestly just a little bummed because I missed a tournament due to this inconvenience.

Review №18

2022-12-28 04:01:25

Customer service sucks. The airsoft gun showed up defective ( wouldn’t hold green gas). Emailed customer service, to inform them, they wanted me to spend more money shipping it back to them. They wouldn’t accept the gun back unless it had all its original packaging (green gas showed up a week later so I didn’t have time to test it before throwing away the box). Asked to purchase the part that was defective. Never responded, emailed again, same no response. Now I have a paper weight and can’t even get ahold of anyone to BUY the defective part. The gun is dope, but useless. I’d shop somewhere else, there’s a lot of other sites that offer quality and have great customer service and satisfaction.

Review №19

2014-03-25 22:21:48

My overall experience with Airsoft GI is great. They have a great selection of guns and gear. One of my favorite thing about Airsoft GI is the product description. The products on the website have highly in-depth descriptions and some of them also have informative video reviews.Their showroom is pretty sweet, but I mostly order my stuff through the web. The web layout is nice, easy on the eye, and also easy to navigate.They are also on top of their inventory. I havent run into a problem where I would order something and my order would be on hold because the product I ordered happened to be out of stock. My only gripe is that a lot of the popular items would be out of stock when ever I go on. A restock alert would be nice.I would recommend shopping at Airsoft GI to a friend.email: send me a message, my email should be the same as my google+ I do not want to receive spam mail.

Review №20

2022-10-06 00:21:15

Horrible customer service and horrible products. If you plan on returning anything good luck takes about 6 months from when you bought your item in order to get a response from anyone. No one answers the phones and you get the runaround when they do. I tried to give them a second chance and it just got worse. I bought a drum for $42 plus tax and shipping and it was received damaged. I am getting a store credit of $18. I guess refunds are not an option. This is the second time I get store credit. The guns do not have a warranty once you dry fire. Bought a gearbox trigger that broke after firing it once. Excuses, excuses excuses. I will not be buying from airsoft gi any longer.

Review №21

2013-09-14 04:07:28

I have been very impressed with the service provided by Airsoft GI. I have been shopping with GI for around 6 years now and have been very impressed with the easy to navigate site, great customer service, and quality control. The sites categories are strait forward and easy to navigate bringing you exactly where you want to be. Customer service is great with access to techs at almost any time. GI has great quality control test firing their guns before shipping much like most real gun manufactures do. GI also incorporates special deals and sales every day which brings business way up. The only thing I would like to see change is how often they bring guns back into stock. There are many guns that are great that are out of stock. Overall great site great products. Thanks- Tanner Gilliam

Review №22

2013-12-31 17:32:24

I have been buying guns and gear for about eight years now. I have bought from a wide range of Airsoft retailers out there and I can say from experience that Airsoft GI is the best option. there are many reasons why I consider them to be the best.For starters I have to contact customer support countless time when I ordered from other retailers and they didnt help a whole lot. However I have never needed to contact anyone from Airsoft GI because I have always gotten a Perfect order. Airsoft GI has a very knowledgeable and very mature group of employees that are willing to help their customers out at any time. Now i have never shopped at one of their walk-in stores but their online store is top notch and in my opinion, has the best selection of Airsoft guns and gear; and they are always staying on top of the latest and greatest.Another reason I prefer Airsoft GI over any other retailer is the fact that they have one of the best YouTube channels. I say that because their YouTube channel unlike others is greatly informative, entertaining, and connects with the players like no other. From there game footage, guns and gear reviews, all the way to their live streams, I have always been a fan of their YouTube. So there you have it, my full review of Airsoft GI. I them five out of five stars for being such a great business.

Review №23

2022-12-09 19:20:17

Drove 1 hour and back to return a outer barrel and they would only give me back store credit. No refund back to my card so I ended up buying a lipo 11.1 battery that isn’t recommended for my non- mosfet m4 which uses a 9.6 nimh. So now when I try to call and return, there is no answer of the phone and the store worker wants me to compromise reliability for performance. I’m a casual player and didn’t really care at all about performance and I felt as if the seller was really pushy into me buying things I didn’t want. So now I’m stuck with this battery that could potentially destroy my m4. But I’ll just sell it somewhere else

Review №24

2022-08-17 23:21:30

I really wanted to like this place. Website had a seemingly big selection of products, staff were friendly during our first visit, but in the end I just felt disappointed by the entire experience.I wanted to pick out a rifle so we went in for a first look to talk to the staff, which generally went well. I left being told to order online or call ahead if I planned to come in to check inventory. Solid, makes sense. After a couple weeks I called them up, checked the stock of several products and was told all but 1 was in store but they could order it. No problem I just wanted to check it out in person before buying. We drive over and none of the products I was told were in store were actually there. Ok, miscommunication I guess. I talk to staff in store about my interest and what I want, and that Id prefer to pick up day of to avoid any online/shipping problems. I was told that wasnt an issue, and if they dont have it it would be there in a day or two at worst. Another customer arrived which the staff treated warmly, said they would be just a minute, then began loudly offering discounts to them, and spent nearly 40 minutes chatting while our group and several others waited.After walking through my options again, I ended up selecting a product that needed to be ordered to the shop (of course), and was rushed through the purchase- all the whole I was told I was being taken care of (The opposite of what I had just watched for 40+ min) After several days I call and the order was never placed, but the payment had gone through. If I hadnt called would it have shown up? Feels wrong that this many miscommunications and errors happened on accident and staff dont want to own up or even admit to it. It also seemed bogus that they promoted purchase bonuses in store but once you buy you are informed the deals are strictly online only.Scrolling through reviews it seems the customer service is a big problem and I guess I shouldve trusted that. I like what I ended up purchasing but it was a headache to get to it and felt like the shop just wanted me to pay and leave without any assurance of customer happiness. Two stars because one of the staff was very friendly, and the fulfillment individual I spoke to was apologetic but admitted to this happening occasionally.

Review №25

2022-04-30 23:29:57

I loved shopping there in person. The guy helping me was very helpful and was able to find me the right gun when I was able to only provide a little of my preference. You could tell he was really experienced and new what he was talking about. Even when other customers came into the store he didnt panic and was able to handle everything really nicely. Was a bit disappointed when they didnt have the right battery I was looking for but other than that the experience was a 10/10

Review №26

2018-01-09 23:11:06

Great customer service! Called and talked to someone right away. Knew exactly what I needed and had great recommendations. Never put on hold or transferred.Their website is easy to navigate and they do really cool stuff like free daily spins to win stuff and your automatically entered into a raffle when placing an order. Damn good pricing also. I can overlook pricing if the buying process is easy and good customer service. But no need here. Good job people keep it up!

Review №27

2013-10-10 01:23:38

I order tons of great products from Airsoft GI and they are all delivered with great efficiency. The website is attractive and easy to navigate and, unlike other sites, they accept a wide variety of credit cards and other payment options. I talked with customer service recently and they were fast and efficient. I would definitely recommend purchasing from Airsoft GI. Thank you Airsoft GI for being so great!

Review №28

2023-05-02 07:57:51

I have had nothing but good service from Airsoft GI! My first real airsoft gun was purchased from Airsoft GI. I ordered a UTG MK96 and I got my gun super-fast and was very satisfied. In addition, I was fortunate enough to win a CYMA m14 when I bought a bag of .28 bbs. I really appreciate the staff at Airsoft GI, I always recommend all my friends to shop here. Not only does Airsoft GI have great deals, giveaways and staff, they also have great review videos to help you find the best gun for you! Thank you Airsoft GI for your outstanding customer service! Keep up the great work!

Review №29

2013-10-16 00:38:48

I have been an Airsoft GI customer for about 5 years now, with over a dozen orders, big and small, placed over that time. My experience has always been a good one, with no problems whatsoever. Airsoft GI always has good prices, good promotions, and both fast processing and affordable shipping. My only negative portion of my shopping experience is that they do not always have what I am looking for, which is a shame for two reasons: 1. I have to make a separate order on a different website & 2. My business goes to someone that I think is less deserving. Keep up the good work.Evan HookEvanscotthookATgmailDOTcom

Review №30

2014-02-05 23:11:17

I have been dealing with Airsoft GI for about 5 years now and have been recommending them to my friends as often as I can. The fact that every airsoft gun shipped is tested prior to being boxed up is something that I have not found from any other retailer. I live on the east coast the shipping is always extremely fast and never damaged. I also love the huge selection of tactical gear available. I have yet to find a store that does everything as well as Airsoft GI. Plus having videos for the products on the website are always informative as well as entertaining. Keep up the good work!

Review №31

2014-02-06 14:21:04

Ive been using Airsoft GI for many years, mainly as a research tool. I love their selection and everything I look for is almost always in stock. I like them a lot, but their prices are a little higher than some other places. They have awesome sales, though! The few orders I have placed have always arrived on time, damage free & I have never had a problem with customer service. A good, dependable company that puts out a lot of cool Airsoft-related media & gets involved in the community. I plan on heading to their GI Tactical store in Richmond, VA soon.

Review №32

2014-02-13 03:27:11

Airsoft GI is one of the most incredible experiences for airsoft equipment, they have been really good on shipping same day when possible (weekdays). They have amazing prices compared to their competitors. Overall the company does a fantastic job with their duties. I highly recommend going/ ordering online from them. :)

Review №33

2023-10-11 18:18:19

No customer service, when I say no it doesnt mean the people who pickup the phone are bad at their jobs. I mean I have put in over 30 calls to customer service about an order they screwed up and not a single person has answered the phone.

Review №34

2013-08-27 19:52:28

My experience with this company has always been positive. The products that they carry are well made. The events that they put on are fun and entertaining. The prices are competitive and their sales staff is knowledgeable. Airsoft GI is the place to go if you want to learn about the things youre buying from a players point of view.These guys are airsoft players and they know what the new or experienced player needs.

Review №35

2023-12-27 18:49:33

Place where I got my first ever gun. Good memory. The workers are so nice too.

Review №36

2014-01-08 09:43:30

Airsoft GI provided great customer service when I purchased a new M4 from them recently. They have some of the best deals out there and were able to process and ship my order really quickly, giving me updates on the order. They were also able to help me over the phone when I had questions about their products. Try out Airsoft GI if you never have before, they are great!

Review №37

2013-08-29 03:01:01

Ive ordered things from Airsoft GI in the past, and it was an easy experience! It was easy, the prices are fair and theirs free shipping! They stock a wide variety of weapons, too which is great and makes looking for the gun you want nice and easy! Over all, Airsoft GI is an amazing website.

Review №38

2014-03-26 00:04:11

All of the dealings I have had with Airsoft GI have been exceptional, they are utterly professional in everything that they do. All of my orders have been pulled, examined, shipped and received exactly as ordered, I have had a couple of orders that I needed rushed to make it to the weekends events, again no problem whatsoever. I highly recommend Airsoft GI for any of your airsoft needs or any time you would like to see how a business is supposed to be run.

Review №39

2014-02-06 04:18:27

Airsoft GI has been awesome for every time Ive needed them. When I ordered the wrong flash suppressor for my AK returning it was easy and I got my replacement within a week. Most importantly the customer support guy I talked to was super nice, helpful, and understanding about the mistake. I have ordered several guns, all have arrived in great condition and in a timely manner. The bio balls I order frequently always arrive quickly and in good condition. I have and will continue to recommend A-GI for everyone who wants to get into the more serious side of airsoft.

Review №40

2013-09-17 04:17:52

Airsoft GI provides exceptional customer service. I have always been impressed with their willingness to help their customers have the very best of their ability, so we can all enjoy airsofting at its most fun. They are very good at review new products so that those that might be interested can understand better what they will be purchasing. Airsoft GI also takes delivery very seriously. When I order from them, the worry of error or damaged product never crosses my mind. They provide a valuable service, and prove it by valuing their customers.

Review №41

2022-02-09 15:49:54

Ive order from these guys twice now, and will never again. I had ordered the youtuber unboxing mystery box. The dont offer free shipping which is very odd, but i decided to pay for 3 day to have it at my door quick since i cant free. I got it after a week which was strike one. Then upon opening the box i found that the item was broken, and didnt match the price i paid for the whole thing. Another issue is that with this box yoh are supposed to be able to request certain types of items to have sent to you and they didnt do that. I called them and emailed them immediately and was put off for a week and a half till i had to call them to get the ball rolling on a damage claim. Then from there it took WEEKS before they finally sent a new box. During these weeks they never kept me posted on updates or anything, and bait and switched ms with different time frames to expect a response and update. Finally they decided it was time to send me another box, you know... what i paid for. The item they sent was decent, and at least covered the cost i paid for, but was no where near good enough for how long i was forced to wait and the many hoops they forced me to jump through. There are so many other details about this situation that i dont care to get into because that requires effort, and why would i give effort into this when airsoft gi puts 0 effort into their customer service themselves.

Review №42

2014-01-22 21:46:12

Airsoft GI is a great retailer for those who are just starting to play airsoft or for those who are experienced players! Out of the many orders I have gotten over my years of playing GI have been fast in the shipping of my orders and they offer great deals. They truly care about giving their customers quality products and services, therefore i highly recommend you buy products from them. I know I will be.

Review №43

2014-01-06 23:56:20

Airsoft GI is by far the best airsoft store to buy from. Ive never had any issues with them and everything I order arrives in excellent condition. Their shipping time from the time I order to when it starts delivery is incredible. Theres always a sale going on that it hurts to miss out on, Oh wait, theres always sales.... If theres one store that I would recommend, Airsoft GI will always be my first response.

Review №44

2013-09-16 11:44:15

Airsoft GI notified me of my product coming into stock (ares aluminium shorty front-end conversion) and after ordering it, I received it only two days later with the 7 day shipping, their customer service is easy to deal with, their checkout system is easy to understand. If I ever have something air-soft related that I want to buy, I will check if Airsoft GI has it first. I would definitely recommend them to a friend and have done multiple times. not to mention their YouTube channel makes it much easier to want to buy things from them :D

Review №45

2014-01-18 04:18:33

This is just a general review of my impressions of the store, and the service I received when I did purchase items.Ive gotta say, the weapons selection at this place IS impressive. Countless weapons on their racks, in their inventory, and many of them are high quality!Their gear collection is expansive as well, certainly not leaving one disappointed, but it isnt the high-point of their online store.I mostly purchased gear from the store, and the items were of top quality when I received them. Nothing was out of order, and the shipment came in when I wanted it to (a plus for UPSs efficiency as well. Great choice of shipping services, GI). I was also pleased to see all the informational brochures that came with my package, giving me tips on weapons safety (though I had already known most of it), gear usage, etc.Another positive thing is their endless library of videos aim to educate viewers on weapons safety, gear setups, internals/upgrading tips, and so on. As a newer player, its all very helpful. That being said, I cannot help but feel that the weapons reviews are biased, sometimes putting sub-par weapons in the spotlight and giving them more loving then they may deserve...but hey, theyve gotta make sales. Not all their reviews are like this, Ive simply found dissenting testimonies about certain items they gave their approval to.I only have minor gripes about their website, some of the items being a bit overpriced, but there are a lot of great deals going on right now that help save you some bucks at the same time.Overall, its a great site, and its awesome to shop at Airsoft GI. Their prices are solid, though one should do some bargain hunting if theyre on a tight budget before purchasing items from this site, as their pricetags can be a bit high for certain items.

Review №46

2014-02-15 07:05:51

Ive done a lot of online shopping for Airsoft supplies, and nowhere have I seen these prices beat. So I order, and find that on top of the low price, I get free 3-day shipping! Just in time for a game! I received all items in top condition and on time, and the couple of times I contacted support, by phone and email, the service was quick and friendly. I will definitely recommend airsoft GI to anyone interested in buying guns and gear!

Review №47

2014-01-08 05:32:50

I have never been to the walk in store before but their customer service is amazing, also their shipping department to. When ever I order from them it gets here the next day or in two days. They always take care of the products in the shipping box with tons of paper to protect the products. Video department is amazing it is probably the best airsoft reviews/gear/maintenance videos.I hope customers read this review to help them choose this retailer instead of another.

Review №48

2014-02-11 00:32:07

I have used Airsoft GI on several occasion, and I have to say, the experience as a customer is on a whole other level than any of the other airsoft retails I have purchased items from. I find that the product description pages are much more informative than other websites. Customer support is also another highlight of my experience. Reps are friendly and helpful, and always answer quickly. It has been a pleasure for me to give back to Airsoft GI for all of the wonderful experiences they have given me!

Review №49

2014-02-09 04:06:27

Out of all my experiences dealing with different Airsoft Companies, Airsoft GI is by far the best. With employees who also play the sport, they offer advice and types on almost any product. Thanks to their awesome pricing I know I can get the best quality without having to search around. Going into their store you get greeted

Review №50

2022-05-24 08:55:38

Horrible experiences, which I should’ve known after my first purchase. Poor shipping both in cost and speed. Don’t follow their own terms. Will never shop there again.Edit*** The pathetic attempt below to rectify after I made a review is just that! I have already emailed you several times expressing my concerns only to be ignored but make a review on google immediate response. Nah I’m good even trying with AirsoftGI and I still wouldn’t recommend shopping there.

Review №51

2013-08-29 02:44:43

Great airsoft retailer, amazing and fast shipping. The customers service was great they treated me the way a person is supposed to be treated, prices on gear and guns are awesome. I made two purchases in two weeks, both where ordered on a Monday and both orders arrived on a Wednesday both orders where just gear but my experience with Airsoft GI was great I will return to them any time and i will recommend Airsoft GI to beginners and expert airsoft players for both gear and guns.

Review №52

2013-08-29 01:32:28

My experience with Airsoft GI so far has been excellent. Although, not perfect due to getting an er 25k by echo 1 with messed up wiring (was fixed though by them), but that was only once. I still use Airsoft GI for the quality, prices, and gear above any other retailer. Shipments usually come in quick and you never have to worry about getting robbed like other retailers seem to do. Out of all of the retailers, I would give Airsoft GI the top slot. After buying from them for 6 years, they always make your experience great and helpful.

Review №53

2014-02-06 04:28:11

Airsoft GI really cares about its customers. They always have coupons available, and offer great deals and packages on many high-end and entry-level guns. The staff is always willing to answer your questions or help you with customer service. The only kind of weird thing that has happened to me was that the CO2 cartridges I ordered were kind of scattered around the box. But shipping was very quick, and I got good discounts.

Review №54

2014-04-14 03:24:42

Ive ordered all my airsoft guns from you guys. The delivery is speedy and I have no complaints in that. Your customer service however, I can not take about in the same manner. You guys kinda brushed us off over the phone. Besides the phone help, you guys are a reliable company and your staff at G.I. Tactical here on the East Coast is very patient and friendly! Keep up the good work guys!

Review №55

2014-04-11 03:34:28

I have had outstanding dealings with Airsoft GI. Their costumer reviews help a lot and the discounts help me save some money. I will be shopping with AGI for all my gear and upkeep products. With all their deals and coupons, Airsoft GI makes this sport even more affordable. They have gift boxes and giveaways all the time too. Just for writing this review it enters me to will an awesome Sniper Rifle. Fingers crossed, I know just what i would get to go with that Sniper Rifle and ill be getting it all from Airsoft GI.

Review №56

2014-02-07 07:44:24

Airsoft GI is a great company that cares. I had heard a lot about them from my airsofting team anywhere from they have the best prices to they have tutorials and videos that can teach you anything from basic maintenance to how to figure out what products are best for your need. It is easy to find things on their website and quite easy to place an order. Ordering products is fast and they put effort into the packing to make sure your product is undamaged.Over all its a great company that cares about the sport and the products they sell.

Review №57

2022-09-16 21:13:49

Guy seemed like he didn’t wanna help or make suggestions. I hate it when airsoft enthusiasts work at the store and feel like they are above anyone with basic questions. When I called and told them my situation they said they have tons of options and can help…Shouldn’t have wasted the gas. Glade I will only make this trip once.

Review №58

2014-01-06 18:33:42

Airsoft GI is top notch. I have spent thousands through their store in products ranging from guns to tactical gear and have been satisfied every time. There have been times when things didnt work as described and they stood behind the product and resolved the issues in a fair manner. I wont shop elsewhere, not just because of prices but the staff is the best around.

Review №59

2013-09-05 19:58:43

Airsoft GI is a great airsoft distributor. I personally love their custom g4 guns. I own the g4 trx 11 model, and from game play experience with this gun. I can say that it is very reliable and shoots great. Aside from that they also have a wide variety guns, and priced at reasonable prices. I also like their customer service because they seem to have a solution to every question or issues I have came upon. The shipping is superb. The products are great. Airsoft GI is also awesome with their giveaways, which I believe helps the community to have faith in them as a positive store. Overall, Airsoft GI is just a great store to buy from, and great people who work there.

Review №60

2014-02-08 22:54:02

Airsoft GI has provided an excellent line of products since my first interest in airsoft!With every item I ordered, I received more than full satisfaction. Their customer services are even better! Communication was excellent when I asked over the phone and email about a Noveske I wanted to purchase (which I recently bought!).Products sold by Airsoft GI arrive in mint condition and on time unlike many other websites. Very proud and happy to be a GI customer and supporter!

Review №61

2014-02-05 01:13:06

Airsoft GI is Awesome!Its the only place i go to buy airsoft gear. They have amazing customer service, and great products. The shipping has never disappointing me either. Ive emailed them inquiring about compatibility with my last purchase and I received a reply within a day! Not to mention they have an amazing Video section on Youtube with everything from reviews to tips, to awesome battles!:)Love you guys! Keep up the great work!

Review №62

2020-06-25 19:39:23

We ordered three air soft guns and one gun arrived without a magazine and sling. I emailed three different emails found online after the customer service email was not responded to. I also have called the number on the invoice. The phone is never answered and hangs up on you. You cannot leave a message. It has been over two weeks since I sent an email and have heard absolutely nothing from this company. I have three young sons who will be participating in airsoft for years to come. I will have a very hard time ordering from this company ever again due to no response whatsoever. I even emailed the manager email included on these reviews and never heard back. Good luck!

Review №63

2014-01-17 02:57:00

This is one of the best retailers I have done business with online. My order was shipped the day I ordered and I was immediately emailed a tracking number. And at times I have contacted customer support for advice on parts and other things, I usually would get the reply within the day, sometimes within three hours.Overall one of my favorite retailers for airsoft and they have secured my repeat business, without question.

Review №64

2014-01-15 02:41:14

So I originally started ordering through these guys just because if their YouTube channel. Ordering is always super easy with these guys. They have gotten a lot better about updating their merchandise so no worries about getting items shipped on back-order. Since I live in Utah, shipping is always here in three days or less. Have never had any issues with these guys over the last two years. I do miss the glory days of not having MAP controlled prices, but oh well.

Review №65

2014-03-14 02:24:11

Airsoft Gi Has some of the best customer support i have ever dealt with. The only reason I needed to deal with them was because the product I ordered had become out of stock after i had made my purchase. They offered me a product of equal or lesser value and then paid me the difference for the product i chose. They were very professional when they called and i felt very well taken care of! Thanks Guys!

Review №66

2013-12-31 02:00:30

Here is my review of Airsoft GI. I bought twice from Airsoft GI, once from the retail store from California and another online. My first impression is that the shop is huge and has all the necessary goods. However, the ticket line was extremely long and I felt like I had to know what to buy instead of browsing around since it would take a long time before I can purchase something. Also, I felt that the gun range should be have a longer range to test out the true accuracy of each gun, preferably 25 meters. Also, the gears store was a neat addition as it nicely separates into a different section which has all the equipment and load outs from several well known brands. As for the guns, they are all quality guns which are (in my opinion) skirmish-able right out of the box. They have a range of price tags from low budgets and high end guns which are suitably priced.Moving on the online shop. I ordered online from Airsoft GI and their website is easy to maneuver. They also have professional in service (which you can easily call and ask inquires regarding your online order) and their staff is friendly. The downside is that the selection option of different parts (such as scopes and batteries) are too few for my liking. There are also many things on the site that are out of stock. Also, I feel like the shop is geared towards beginning to intermediate players judging from their variety of guns and parts (no Systema PTWs, few G&P guns etc.) which seems to me like a lack of variety. What I really enjoy though, is the custom GI guns because they are professionally made and have good reviews on them unlike many other sites.

Review №67

2013-09-14 05:09:18

On the whole, I like Airsoft GI. They have a great selection, fair prices, and good shipping time. Personally, I will never do another Mystery Box. While I fully understand that you do not know what you will get, in my case, the MB was very under balanced, and while a few people got a great bargain, I wound up over paying for the stuff I got. Better to just wait for one of their better sales and get what you want. On the whole, I would order from Airsoft GI again, and I am sure I will.

Review №68

2014-02-05 02:41:50

I love this place. It is a great easy to use website. They have every thing that I am looking for when it comes to Airsoft, from guns to tactical gear, and the have great information on their products. The staff are helpful when your looking for certain items for what ever type of game you are planning on playing. They also keep you well informed above new products and deals that they may have. I continuously keep recommending them to my friends. Airsoft G.I. is absolutely brilliant!

Review №69

2013-09-15 01:45:32

Airsoft GI has a wide range of gear and guns to suit everybody. I always go there to find new parts for my guns and pouches for my plate carrier. They have excellent support and have fast shipping. Every week they have promo codes to get discounts off things on the online store if your signed up on their news letter.

Review №70

2013-08-29 21:53:44

I have always had a positive experience with Airsoft GI. With the opening of GI Tactical just down the road from my house my purchases have doubled and my overall satisfaction has as well. The employees at GI Tactical are always courteous and knowledgeable. When my gun broke they promptly identified the issue and fixed it within a week. Overall Airsoft GI/ GI Tactical is the only company that I trust and buy from regularly.

Review №71

2014-04-02 14:30:44

My experience with Airsoft GI has been very positive. I purchased my first AEG from them and found that it was easy to get information on products (reviews and videos helpful). They typically have some deal going on and have always been helpful when I have needed them. Good work Airsoft GI, please keep it up.

Review №72

2014-01-20 03:39:50

Havent been to the store in Walnut just yet, but I have bought stuff from their online store. They test all their guns before they ship out and are great to deal with when buying anything airsoft related. Their customer service is great as well. The packaging when you receive your order is top notch and well packaged. Shipping time is also great, even faster when you live in the same state as them. I always go to these guys for my airsoft needs.Thanks again Airsoft GI!

Review №73

2013-09-14 14:39:09

Ive been shopping with Airsoft GI for 2 years now, and I have always been impressed with the speed and ease of their shopping experience. The wide selection of products they offer is an oasis in a world filled with shops that only stock a few brands. I will occasionally compare ASGI to a couple other sites, and GI is always a match for price. I also love the free shipping, but I wish more of their coupon codes didnt exclude it.

Review №74

2014-03-25 21:42:01

My over all experience was great. Airsoft GI is the one place I know I wont get screwed with my purchases. Other places will not give in-depth descriptions of what exactly you are going to get with the guns. They also only sell only the best quality guns, the only gun that I broke from Airsoft GI was completely my fault. Putting the actual guns aside, Airsoft GI has a website that would make you want to buy from them. It is very easy to read and search in, along with being appealing. Buy from GI!!!email: I do not want to make this public, please just message me.

Review №75

2014-01-23 23:45:00

Airsoft GI has always been one of the very best airsoft retailers. Especially there living online community and the efforts they make. to stay in touch with their costumers and fans is outstanding as well as the quality of the videos they upload to YT. In terms of their assortment they are in my opinion the best to go to as well as their staff is helpful and nice.If you need any kind of Airsoft supplies give them a go and I can promise you wont be disappointed !

Review №76

2014-02-15 05:20:06

Ill keep the review short and sweet. Competitive pricing, fast shipping (even with the super saver), and awesome selection! The order process is quick and easy. Will definitely get my business again and again (provided they have the item in stock).Only wish that they have a cheaper option for shipping small items. Paying $9 shipping for a pack of barrel nut washers is not ideal.

Review №77

2014-02-06 02:35:50

Best airsoft website on the market. I have ordered several guns and accessories from this site over the past few years and they never disappoint. Fast shipping and great prices. Airsoft GI is always having great sales and having fun with it with deals like the mystery box. Customer service is also fantastic. I have emailed them several times with odds and ends questions and have a got a reply on the same day with more than enough information to answer my question. All and all, I wouldnt spend my money on airsoft anywhere except Airsoft GI.

Review №78

2014-01-03 21:26:16

Well, sadly Ive never had the experience of purchasing any equipment from Airsoft GI, but any of my friends or youtubers that purchase their equipment always are extremely satisfied with their services. I have never once heard one of my friends complain about their weapon/equipment quality or their service. This review is coming from a third person look at things, but trust me after months of watching my friends purchase items from Airsoft GI you wouldnt regret getting one of their products.

Review №79

2013-09-15 06:13:25

My first ever airsoft purchase came from AirsoftGI. They have excellent customer service. My gun arrived on time. It was even run through Quality Assurance. Their website is organized and labelled for efficiency. The gun I received has lasted a year without any issues. They have a constant 20% off coupon, which makes the prices lower. A gift system. I would recommend any new buyers to buy from them compared to other retailers.

Review №80

2013-08-29 04:03:31

Ive purchased airsoft guns, supplies, gear, and parts from almost every major retailer in the US, and Airsoft GI is my favorite retailer. Honestly, they truly care about the customer. On every order they test your gun and give you an honest and accurate fps reading of the gun (I double check with my own chronograph). This does mean it sometimes takes a little longer for your order to process but it is 100% worth it. Maybe they could have a feature on their site during checkout where you check a box if you want your gun checked or not, because some people really want their gun ASAP. Customer service is phenomenal. I feel like they truly care about me as a customer. I emailed the tech department one time with a question on installing a part that I purchased and they got back to me fast and were very kind in helping me. The prices at GI are for the most part the best in the industry with the constant coupons/sales. Now for the negatives. The sales are great, but sometimes misleading. For example, the Blowout Clearance section. Yes you are saving money on these items but no other coupon codes can be used with it, so youre not really saving much because of shipping/not being able to use 20% off. Also, the product descriptions arent always accurate when it comes to fps readings. I know sometimes guns change and sometimes they arent always consistent but Id rather have a range of fps that a set number that isnt true all the time. Finally, adding on to the product description, I wish there was more information. Such as, the threading of the barrel, the inner barrel length, the weight, the total length, the rate of fire (not all guns have it). All in all, Airsoft GI is the best in the business but there are a couple things they could do to improve. I definitely recommend buying from them.

Review №81

2014-01-21 22:09:03

Airsoft GI is awesome! Theyve got an incredible selection with a wealth of reviews and videos that help you pick out exactly what you want. On top of all that, Airsoft GI has awesome deals. I mean, lets be honest: airsoft is not a cheap sport. But with GI, you can lower the stress of buying with low prices and high quality.

Review №82

2014-04-10 15:56:55

Overall my experience of Airsoft gi has been great. Ive ordered plently of products from them. (maybe spent a little too much money :) They always have great deals and low prices compared to other retailers. Another great bonus is the events that they host!

Review №83

2014-01-22 04:01:06

*The is a personal honest review*I have decided to give four stars out of the five because a few reasons. I have recently been in touch with tech support and they helped me a lot. A few questions back and forth and I was able to find 60% of what I was looking for. The only reason for 60% was because Airsoft GI didnt have the specs on the airsoft gun I had questions for(which I totally understand). Though thats not the reason for the four stars. The main reason I gave four stars is because the some the prices are outrageously high(note I said some). Ive compared this to other websites and GI had the highest items in stock that had huge prices. I would love to give it a 4.5 stars but I am not given the option.In all Airsoft GI is awesome company. They are friendly, helpful, and their reviews arent so bias and opinionated which is good.

Review №84

2014-01-25 20:26:46

My experience form Airsoft GI has been nothing less than excellent. They website is super easy to navigate and everything has nice, detailed reviews on all products without being too long. I have made purchases from bags to rifles and patches to BBs. I made a simple human error on buying a rifle bag and ASGI was super easy to work with to get me a properly fitting one. Another great thing about this company is they have dozens of ways to save on shipping or just a certain number of percent off. You will find no problems with this company, I guarantee it.

Review №85

2014-01-22 21:37:51

I have been doing business with Airsoft GI for over 5 years now and all I can say about them is that they are hands-down, the best retailer of Airsoft products in the US. Their customer service is top notch. There media is informative and highly applicable/useful. And there online and walk-in store have an immense amount items you can buy.You can bet on Airsoft GI staying the top retailer for all things airsoft in the US for a long time, if not forever.Thank you, Airsoft GI!

Review №86

2020-05-22 13:21:47

Basically, there customer service is god Awful. I called them 15 times to change my order from pick up to delivery and never got a call back then I drove well over 2 hours to get my stuff, Just to be told they only have like 1 person in the back to pick up phones, with in minutes I see 3 people come out of the back Eating food and laughing, 1 star well deserved for a Once great airsoft company, Im very disappointed in them and will not be returning to there store or Site to purchase my Gear. Hopefully some one reads this and doesnt have to deal with the Same BS I went through.

Review №87

2014-03-29 07:49:07

My experience with Airsoft GI (which also happens to be my first one) was definitely a pleasure. I ordered my stuff online. The site layout was clear, and the checkout process was frustration-free. All of my items came within two or three (business) days very well packed an undamaged. I only have one minor gripe, but it is with the product, not the service. Should I need or want anything else, Airsoft GI will definitely be top of my list!I am VERY hesitant to leave my e-mail here publicly, and I do not doubt that many other people are as well, by the way. PM would be a lot more secure in my mind.

Review №88

2014-04-02 14:10:53

Airsoft GIs staff and salespeople are very knowledgeable and they can ell you exactly what you need. However, I have noticed the prices are a little higher than elsewhere, but this is usually acceptable since you know exactly what you are getting and when youre getting it. I have noticed Airsoft GI pushing customers more towards the more expensive products, but all in all, my experience with them has been mainly positive. Thanks!

Review №89

2014-03-26 04:04:43

Went to the Walnut location, staff was friendly and helpful with detailed knowledge of inventory and function.Bought two Condor admin pouches, two Lancer Tactical goggles, a pistol, and two cheaper spring guns online that arrived within a day of shipping and in perfect condition, packaged securely with no damage at all to any item.Airsoft GIs prices really cant be beat, and with the constant deals and specials, they make it even easier on the wallet. Incredible number of items in stock!10/10 would recommend for further purchases.

Review №90

2014-01-19 19:26:35

Airsoft GI has always been a great source to pick up quality airsoft products at low prices. I have never had an issue with their customer service and they have always sent me the correct items in the order as opposed to other on line stores. Always love the deals and promos as well.

Review №91

2014-01-29 16:36:46

I have spent well over a thousand dollars over the years at ASGI. They are always quick to ship and process my orders and the products always arrive in excellent shape. They are a well respected company and rightly so! Set up an account with them and you wont be disappointed!

Review №92

2014-04-26 03:44:04

I have ordered a lot from Airsoft GI and every time i order i am very satisfied with it. The shipping was great and fast even though i live on the east coast. When i had questions the customer support is fantastic and has a lot of knowledge.

Review №93

2013-09-17 16:57:09

Airsoft GI is the best retailer I have encountered. Their customer service is well over satisfactory and they will assist you in any issues and give you tips and guidance to improve your airsoft skills. Their product inventory is extensive and in turn helped me gain all of my airsoft gear. Their prices are astonishing and they are always running sales. I would love to win the JG 614 rifle to be able to have a new gun to use and above all have fun with!!

Review №94

2013-09-14 02:35:56

What can I say about Airsoft GI? Very courteous and knowledgeable staff, with plenty of patience and time to answer questions so you can decide what product really fits your need, or which better suits your budget. Fast shipping, lots of clear communication of order status- overall,a great online shopping experience which makes ordering easy and hassle free. Have and will continue to recommend to friends and family, or anyone interested in airsoft!

Review №95

2014-04-15 23:37:40

Airsoft GI has the best deals I have found after doing countless hours of research and almost every product has multiple video reviews by their awesome staff which play and are enthusiastic about their love for the game. Free shipping and coupon codes are always running and always easy to find posted on the site which means youre going to save lots of money which you can buy more airsoft gear with. Airsoft GI is hands down the best resource out there.

Review №96

2014-03-26 02:34:59

Airsoft GI is easily the best airsoft retail store in the states. I have never been disappointed with their services. There shipping is always on time, there deals are amazingly priced and there is always a coupon sale for AT LEAST 15% off. Even though their main store may be all the way across the United States from you (like me) they have an east coast sub-store to make sure your products will get to you as soon as possible. Needless to say, Airsoft GI deserves 5 out of 5 stars and is a great place to shop for all your airsofting needs.

Review №97

2014-04-02 13:04:34

I have ordered multiple things from AirsoftGI over the years that I have been playing airsoft never once have I had a bad experience. Their customer service department is helpful, courteous, and knows exactly what they are talking about when it comes to the products. I have always been pleased with the quality of the items purchased and the speed at which they have arrived on my doorstep.

Review №98

2014-04-16 23:11:19

Airsoft GI is absolutely amazing compared to other Airsoft retailers. I love how simple and easy it is to navigate their website. The one thing that absolutely helps me over the edge about Airsoft GI is that there website has a shipping and discount calculator. The walk-in store has absolutely great employees and I will be coming back for quite a while

Review №99

2014-01-30 06:05:48

Best airsoft store in the world! Fantastic customer support and great quality custom guns. They carry almost any gun I could want and they also ship very fast. Another great thing is that they support multiple charities that I support too. They also do giveaways often and make very informational videos about guns and safety. Another plus is that they always have amazing deals on their guns and they always have coupons that you can use to save tons of money.

Review №100

2014-01-10 01:30:14

Airsoft GI is the most wonderful site that I have found for airsoft gear, guns, and accessories. All of my friends and I always use Airsoft GI anytime we need new gear. Their website is really easy to navigate and I can always find anything Im looking for very quickly and can find the best products compared to other places Ive seen! They also have some of the most amazing deals and offers of anywhere else from their box giveaways to just their outstanding prices and their products. Airsoft GI is and will always continue to be first and favorite place to buy all my airsoft need. Thank you so much to the entire Airsoft GI team!

Review №101

2013-09-20 00:52:45

I have to say, this company, is one of the best. Ive never had a single problem with their online orders, or their customer service. They have plenty of products, just about anything I need, I can get from their store. Their website is easy to use, and I can quickly find what Im looking for. The quality of their products is a 11/10. It couldnt get any better. Ive never received a broken item and everything has been packaged really well. Keep up the work ASGI!

Review №102

2014-02-08 00:21:26

Airsoft GI is a top notch airsoft store. I love the products they offer that some stores do not, they offer a large variety of brands and everything Ive bought from them has lasted. The only problem I have with the store is that it takes a while for your number to be called. Other than that, I reccomend this to anyone who wants good customer service and an awesome variety of products.

Review №103

2013-08-29 01:37:20

I havent been to their walk-in store yet, but I definitely plan on it after the experience I got from their online store. In terms of their online store, I absolutely love it! They have a huge assortment of guns, gear, scopes, you name it. Unfortunately it takes them a while to restock things, and a lot of popular gear/accessories are often sold out. However, they have a ton of ways to save you money whether its coupon codes or the blowout section, you can always find what you want if youre not too picky.

Review №104

2014-01-22 21:39:38

My experience with Airsoft GI has been a great one. All the videos they have on YouTube are either very entertaining or educational, depending on the video type. They also have a very charismatic staff, Bob especially! Their site is easy to navigate and they carry brands I have not been able to find anywhere else (namely Gryffon, a great starter brand for chest rigs and belts). They have a high standard of customer service and quality control, I wouldnt go anywhere else!Thanks ASGI!

Review №105

2014-02-03 05:34:55

Airsoft GI is my favorite online airsoft store. They not only have the guns and parts I want, but they have great friendly customer service that is willing to help figure out any mishaps if there are any. They are very reliable and safe for purchases. I really apprciated the packaging of the product, it was secure and went untouched through out shipping. I strongly recommend Airsoft GI to anyone! They are what keep me going in my favorite sport.

Review №106

2014-04-15 14:59:31

I have not got much from Airsoft GI, but from what I have gotten I am very impressed with. They shipped the next day, and have great service! The packages came undamaged and worked like it should! I will definitely buy from them in the future.

Review №107

2014-01-24 01:53:52

I ONLY do my airsoft shopping with Airsoft GI, they have a site laid out better than the rest so it is easy to navigate, all of my shipments have been packed well and nothing is ever broken upon my receiving it. They have very knowledgeable techs, I had emailed one a few times regarding the compatibility of a gun and a flash hider and the tech looked into it for me and got back to me. Bottom line: Airsoft GI is my favorite retailer and always will be. I recommend them to everyone on my team and especially anyone new to the airsoft world.

Review №108

2014-01-18 04:34:37

My experience shopping at Airsoft GI overall has been a great experience. with all of the items i purchase, i know im getting the best price not only because of their low base price, but their awesome coupon deals as well! I bought over $350 in airsoft equipment and using only ONE of their coupons, it brought the price down to below $280! And since the order was over $100 i was able to get free UPS ground shipping as well. After my items arrived (with a few Airsoft GI extras as well...) I noticed that one of the guns i had ordered didnt come with a manual, I called the customer service department and was greeted by an awesome guy who was happy to help me out and sent me a link to a video manual on YouTube because they didnt have any physical ones to give out. Overall my experience(s) with them have been great and I often recommend them to my friends. If i were you, id stop reading this review and start shopping at Airsoft GI and watch the savings build!

Review №109

2013-08-29 08:54:54

Airsoft GI is a great place to buy all your airsoft needs. The equipment, guns, magazines etc. are very well priced, as-well as the great coupons and discounts they offer. What I didnt like was that I couldnt ship a gun directly to Italy (where I live). What I had to do was ship it to my grandmother in New York who then had to ship it to me, costing all of us a fortune. Other from that experience, the customer service was very professional and helpful while the site had an abundant choice of everything. I would definitely recommend this site to friends and other people, giving it a 4/5.

Review №110

2014-01-02 03:41:27

I have ordered from Airsoft GI only a handful of times but I gotta say each time ordering the experience has been outstanding and I will continue to be a loyal customer even the shipping times are a lot faster than expected! Keep it up guys your doing great in my book.

Review №111

2014-01-25 19:49:13

I had an amazing time with Airsoft GI and there is really nothing bad to say about them. They even helped me select a product that would be a good alternative to an out of stock product over the phone, and they tested the products before they sent them to me. I received a chrono test note with my pistol that I ordered. When I had problems with the pistol they helped me over the phone once again and I did not have to send it back in, even if I did I had confidence that I would have received a better product. I have nothing bad to say about GI and will continue to use them in the future.

Review №112

2013-12-31 21:26:13

Airsoft GI is the greatest air soft store. There is no competition when it comes to purchasing weapons and gear. A very large portion of my loadout was purchased from ASGI. I love this store so much and the people. I have never has a problem and if i needed a question answer customer service is amazing. Thank you Airsoft GI for all you have done. Until next time, Happy New Year.

Review №113

2013-09-14 02:43:24

I serve in the military and Airsoft GI what can I say, The were the utmost professional when dealing with me and my special circumstances which is more than i can say about most of the people I encounter while serving. The called me up to let me know they had a problem with my ordered we hashed it out it it was all rectified in a timely manner even managed to save me a few dollars along the way. I received my order a few days later and soon after was on the playing field again. Good prices and good customer service, its too easy.

Review №114

2013-08-29 00:40:12

I Love this this company ! Ive been purchasing all of my airsoft gear from them since 2009 and the quality of their custom builds is incomparable. As long as i keep playing, Airsoft GI will have my business they always have competitive prices and great deals and sales and most of all excellent customer service. Five Star company !

Review №115

2014-02-02 01:38:40

I have used Airsoft GI for two orders now, and I am very pleased with my experience so far. They always ship my order very quickly, and their customer service is excellent. I plan on using ASGI as my only airsoft retailer and its all due to their superior service. 5 stars in my opinion.

Review №116

2013-12-31 03:53:43

My past experiences with Airsoft GI have been great. First off the costumer service is excellent. They will answer any and all questions I have, and they company really communicates to its buyers. They do give aways, and do alot on youtube and other social media outlets. Then the products themselves. The products are top notch at Airsoft GI. With great prices, and deals always happening, who wouldnt buy from them. Ill just finish off with, Ive bought from them before, and I will definately be buying from them for all my airsoft needs.

Review №117

2014-04-10 01:44:17

While I may be a relatively new player in the game of airsoft, I knew, right from the start, that GI was going to have the best products at the best prices. Each of my friends had recommended them to me, and Ive been a happy customer ever since. The coupon codes are useful and occur quite frequently, so I know Im getting a sweet deal. With each purchase made, I become more and more happy with the store. Its rare that I cant find what I need, when I need it, and I cant think of a better store to shop at for all of my airsoft needs. Happy airsofting!

Review №118

2013-12-31 21:43:24

GI is a great online and walk-in store retailer. I remember buying MP9 magazines and some optics from them a year ago and they arrived faster than expect. Very lucky to have it based in California, even though I live in the Bay Area and theyre around the Orange County area. shipping speed is superb! Also with their triple trifecta savings deal that goes on, its amazing!

Review №119

2014-01-06 23:08:35

I have bought items from Airsoft GI multiple times now! they have great prices they also have coupon codes to make it even cheaper! Everytime I bought from them I love how they email me what my progress is in and my shipping it makes things a heck of a lot easier and worry free, Not to mention I bought from other stores and they did not test my Aegs and I recieved them broken and they would not let me return it! But with Airsoft GI they test your guns and I was told there customer service is fantastic I totally recommend choosing this store over the other big Airsoft stores in the United States!

Review №120

2013-09-20 01:30:51

Airsoft GI is the best place that I have ever shopped at. Great service, Everyone sounds and speaks like a Expert. I bought my first AEG from here and hope to win another one in there contest. I really would like another gun from there wonderful store. The online is also wonderful. I bought my Helmet and Vest, and it was at a Great price. I also love and follow there YouTube channel and its awesome, very detailed and straight forward.Thank you Airsoft Gi,Hope I win the JG 614Sincerely,Royce Stephens

Review №121

2014-04-02 03:03:53

I bought my first AEG back in 2006, (echo1 g36c) to be exact. When it arrived it came with a little piece of paper that showed that the workers at Airsoft GI had tested and wrote down the FPS before shipping it to me. Its super nice they go the extra step to prevent sending you a lemon like some other companys are known for. I have also noticed a ton of deals and sales from the website, they have come along way and it keeps getting better. that being said i would defiantly purchase another rifle from Airsoft GI.

Review №122

2013-09-10 01:13:37

Airsoft GI is an amazing retailer that provides a wide range of airsoft accessories, guns, equipment, basically anything you need for future airsoft wars you may partake in. Living on the East coast, in Florida, I sadly do not have the ability to have the full in-store shopping experience. However the website itself manages to do a good job in aiding me through my whole airsoft career from the beginning, learning the basics, to supplying me 24/7 with any new products Ill require for my next game. You will find yourself being drawn back again and again with all of their amazing sales and deals that no one can resist. The online shopping is easy to navigate with few errors and surprisingly quick delivery time. If i remember correctly, I received my first gun about two to three days after I had ordered it. Over all, I love Airsoft GI and they deserve more recognition because not only are they an excellent business, they have a great connection to their fans and consumers all the time.

Review №123

2013-09-13 04:08:04

Airsoft GI is one of the best Airsoft Retail stores this side of the sea.From the helpful in store team that I got to meet on a trip to Cali. To the website and its amazingly fast shipping and helpful email team.Airsoft GI has been my number one shop for as long as I can remember. Airsoft GI offers the best quality airsoft guns and will even make sure the gun works before shipping the gun.I cannot imagine why anyone wouldnt think twice about purchasing a gun from Airsoft GI when they have so much to offer and even host an amazing youtube channel that can offer new and old players a lot of helpful information and news on products!Stop reading this and go buy yourself a gun that you will remember!

Review №124

2014-02-15 03:26:44

I say that the website is very clean, crisp and easy to navigate. Especially to a new player like me, Also loving the YouTube videos as they update it and post videos that depict more than just showcases of products. Like the video on Bobs Boot Camp For Kids this video shows that Airsoft GI is not just in it for the money, they are in it for the community.Pros:Crisp, Clean website designQuality VideosGreat Prices (and deals!)In it for the communityCons: (If I had too)A little too much overstocked/discontinued items, making pages cluttered,(easily fixable though through filters)

Review №125

2014-01-24 04:41:01

This review is for Airsoft GI and my first purchase experience with them. My order was shipped within 24 hours and with the freebie for buying the KWA Full Metal KM4 SR10 2GX, battery, and charger I then was offered a free shipping code, I was truly blown away. My son and I are excited to be able to play airsoft together and having a company where we have choices, ease of use website, and fast delivery, I can honestly say, Well be Back! Yes I went there. Thank you for a great first experience. Peace

Review №126

2013-09-20 18:33:22

Ive ordered from Airsoft GI and the competition (rhymes with splat). ALL of the packages from Airsoft GI was packed extremely well. All the edges were taped and packing paper on the top and bottom of the products. Customer service was excellent and pleasant to deal with. On the other hand Airsplat (oops) taped their boxes with a single piece of tape. I think they hope UPS loses their product so they can get a claim from them and also NOT refund your money at the same time. Thats probably why they are still open for business.

Review №127

2014-02-13 00:55:15

They have great customer service! The staff in-store are also very knowledgeable! Ive shopped at the store many times and every time has been a good experience. There also isnt a very long wait time in store. Overall i will be shopping at Airsoft GI again and probably many times to come!

Review №128

2014-04-10 04:38:59

I bought a replica Doublestar M1911, gas for the gun, and a couple training M9 bayonets from Airsoft GI not too long ago. The delivery was pretty quick--rather, I didnt feel like I had to wait forever. All the equipment came in very good condition with nice boxes, and everything worked out of the box. I havent had much experience with Airsoft GI, but Ive had several friends buy many things from them, and needless to say Airsoft GI is among the top-most trusted sources of Airsofting gear for all my softer friends.

Review №129

2016-01-28 18:51:25

Worst experience ever. I ordered a $170.00 air soft gun for my son for Christmas. Christmas morning he was so excited and the darn thing didnt work. I contacted customer service and spoke with what seemed to be a 14-year-old boy. He told me to return the gun and that they would test it to see how many times my son fired it before they would fix it. He also tried to sell me some protection plan for $30 bucks since shipping back and forth would be expensive. I told him that I was not going to pay for return shipping, that the gun was defective and not our fault. After talking to another gentleman, a return label was sent and the gun shipped back.Once they got it, they sent me an email that the battery had not been charged enough and they were able to test fire it. They then explained that the battery with the gun wasnt strong enough to operate the gun and tried to sell me a better battery and battery charger for over $50. When I called and told them that Id had enough I wanted a refund, they told me that it is industry standard to have to replace the battery. We have purchased many, many air soft guns and have NEVER had to purchase a different battery to get the gun to operate. They also told me that since the gun had been used (which was only by them because it never worked for us), I would not qualify for a refund.I am filing a complaint with the BBB and PayPal and I will NEVER order from this company again.

Review №130

2014-02-14 23:16:48

My experience with Airsoft GI has been nothing but wonderful. They truly care about their customers, and i think that is a tremendously important trait for a company to have. Airsoft GIs prices are pretty outstanding as well. I truly and also highly recommend Airsoft GI for all my airsoft needs.

Review №131

2014-02-05 10:38:45

Airsoft GI, is awesome pure and simple.1) They always try and help me out as much as they can, there have been times when I have called with questions abut items. And if they didnt have those items they directed me to a place that did have the items I was looking for.2) Their prices are fair and reasonable and they try and save you as much money as the can.3) Their staff is fun and quite knowledgeable.4) The only thing I can say that is bad, is sometimes their inventory is slightly limited, which sucks...Cause that means that I now have to get the items I wanted somewhere else, and that means giving my business to someone else and that totally blows.Anyways, great place awesome people, AGI keep up the good work love ya. And if youre a friend who is into airsoft and readying this, buy from them, they are awesome.

Review №132

2014-02-15 15:31:06

The selection is quite good the shipping isnt the best in quality or price. The customer service is quite good from what I have seen and the PR side of the business seems pretty honest. The website layout is good but not the best. All in all good store but Ill buy local first whenever I can but when I cant ASGI is my first pick.

Review №133

2013-10-08 14:46:04

I am new to the sport and a friend recommended Airsoft GI. I looked at several websites trying to find an affordable but good quality gun. Airsoft GI had the best deal on a Blowout Special. My first experience as an airsoft player came at Airsoft GI, not even on the field of battle. I will be back to get more stuff. The only thing I would change to the online store is to add a feature where you can narrow down things that work with a particular gun (such as mags, upgrades, etc.) and remove discontinued products. If you dont have it, remove it from the site so viewers can focus on what IS available.

Review №134

2013-08-29 00:30:18

I ordered a few pieces of gear a while back and everything came nicely packaged. The one piece of gear I ordered was out of stock which I didnt know, because it said it was still in stock on the website, however a nice letter was sent with the package and said that the company apologizes for the delay, and it was sent out when it was restocked a few days later and shipped via priority mail, and I got it within the next few days. While It was a little annoying that I missed a game with it, I still got it really fast and overall liked buying from you guys

Review №135

2013-08-29 20:42:47

Several years ago, I bought a shotgun from Airsoft GI. The quality was very good, and I used it for quite a while. I was very satisfied with it! It was eventually replaced, but it worked well for the time I had it! (Until I tripped one night, that is.) However, my experience with Airsoft GI has been great, except, perhaps, that its a bit hard to afford for someone on a tight budget. Overall, Airsoft GI is pretty darn good!

Review №136

2014-01-10 14:32:44

I have been playing Airsoft since 2007 and dealing with Airsoft GI since I started. I have had nothing but fantastic experiences with there customer service and technical staff members. While they may not have the best prices at times, the sales and coupon deals that they offer even out the pricing differences. I look forward to my next transaction with them and hopefully one day to make the journey from NH to CA to play at one of their games and visit the store.

Review №137

2014-02-06 02:59:50

Christmas I bought my Dad a Dragonuv Bolt Action Spring rifle, and the order process was quick and simple! Their deals on shipping pretty much beat most of the competition out there. The prices may be a bit higher than some other online retailers, but I dont mind paying because the customer service quality and their response times are faster than Amazon. Not to mention that they throw in every freebie they can for loyal shoppers. I got a T-shirt, free shipping, and an extra speedloader with my package for the Dragonuv. Whats probably the best of feature of Airsoft GI is their online video reviews. Lets me know a product inside and out before I buy it. Also, they keep their customer feedback reviews cleaner than most sites, so the information provided on a product is as accurate as can be. Thanks for the guns G.I. Keep on truckin!

Review №138

2013-09-06 12:09:41

Airsoft Gi is my favorite place to shop for my equipment, simply because its a fantastic website. Everything is very well organized and things are very easy to find, the review videos are great and very helpful. But by far my favorite thing about them is that they always have coupons to use and their shipping is free (with a $100 purchase or more). But recently their coupons have been rejecting free shipping if in use, and to me that negates the effect of the coupon because you end of just paying back that money you saved just to ship it over, this causes me to look at other places like Amazon or AirsoftMegastore. Airsoft Gi is (and probably always will be my #1) but if they could change their coupon strategy it would make for a more pleasant experience. Thank you.

Review №139

2020-04-28 18:06:26

First order: 21 days of processing time. 4 query emails with no response. Would not answer the phone nor answer my emails.Second order: Gave them another chance (idk why). $380 order with coupon code. Social media accounts have advertisements for 72 processing times. It has now been 172 hours since placing my order. I emailed an ultimatum to either ship today or cancel my order. Airsoft GI’s response: I get an email showing that the order has been changed to “priority order” status and they added a cheap $10 bag of bbs to my order for free to compensate me. Here’s the kicker; I reviewed the order again only to find that the coupon code’s amount was reduced and now the order total is $50 more than it was originally. So, apparently I’m paying $50 for a $10 bag of BBs and my order still hasn’t shipped. I have demanded 3 times on 3 different platforms for my order to be canceled if my order didn’t ship today! This is what I get for giving Airsoft GI another chance. Buyers beware. Buy somewhere else. These people do not display strong customer service or urgency.Update 4/28/20: they canceled my order and blamed me for being “unhappy with delayed processing times due to covid-19”. I say they should not be posting on social media that they process orders in 72 hours if they can’t deliver that. If their inventory had been incorrect on the website when I ordered, they should have contacted me to let me know that as well. Instead I had to chase them down all over the internet in order to get an answer. Then I had to do so again to get my order canceled. RIDICULOUS. Telling me that my previous order history has no bearing on processing times of current orders is nonsense. Customer history is, in fact, one of the most important factors when trying to retain customers whom give your company a second chance.

Review №140

2014-01-15 16:35:35

I have never bought anything from your company until now I cant wait to get themystery box first one. My opinion on your company is wonderful you have greatwritten and video reviews on a lot of your guns and equipment. I have looked aroundon other websites but never found one as well made and organized as yours. I loveyour website. You guys are running an amazing company.

Review №141

2013-09-14 01:36:21

Ive always been pleased with every purchase i have made with airsoftgi. Theyre a really friendly bunch and very helpful with any questions ive had. And then they decided to open up their east coast store 4 hours away from me, next level. Thanks for the great prices and always fast shipping, it always allows me to keep on playing. Love you guys!

Review №142

2014-04-02 03:21:45

Every order I have received from GI has been well packed and items came as described. I cant speak for their customer service because I havent had to use it! The prices are fair and their is always a coupon code of some sort to use, giving you better deals on already great prices. Great place to shop, I highly reccomend it.

Review №143

2013-09-10 03:45:36

Ive purchased Airsoft guns from several different websites and manufacturers. However, nothing compares to the experience I had with Airsoft GI. I ordered a custom gun from them expecting the best, and thats what I got. Its performed better than any other airsoft gun Ive picked up. I look forward to continuing my business with Airsoft GI, and I plan on visiting one of their retail stores in Virginia.

Review №144

2013-09-16 00:10:25

Airsoft GI id a great airsoft retailer, in fact probably one of the best in the world or the best. Ive ordered a few things from there such as my Tactical Condor Backpack. Ive had no problems with them. Their customer service is great, and the most important thing is... Their Prices are out of this world, especially with their savings trifecta and coupons, now you can trust me on this. I have been Looking around for a new Airsoft gun and I couldnt find better prices from any ware except Airsoft GI

Review №145

2014-01-30 02:58:28

So far no one deliver better reviews on new replicas that Airsoft GI! I work for the military and no body does a better job that Airsoft GI, the latest review on equipment make you feel that you are not ready untill you see whats new. It is like our armoury is open 24/7 for us. You guys are the best.

Review №146

2013-12-30 22:31:46

Airsoft GI is such a great place to buy all of your airsoft needs. The website and mobile website are so well designed that you can find what you need quickly in a lot less time than other web browsers. The customer service is amazing. Since they play airsoft they can really relate to the players wants and needs. They do a great job and they get your stuff out to you on time when you need it. They have a HUGE variety of products for your perusal and they always have something that will catch your eye. All in all they do a great job with it business and I will always check them first for something that I need.

Review №147

2014-04-02 20:15:01

Great Retailer! Everyone knows you guys are the best in the U.S. Just ordered some maintenance products for my G&G GR16. Ive purchased much and am always satisfied when I shop with ASGI. Id recommend your products to any and every airsofter I know. Thanks again!

Review №148

2014-02-06 19:05:39

The gun and gear Ive purchased from you is still going strong. I know it cuts into your profits to offer discounts, but that is almost always the reason I will buy from a particular site (airsoft penny pincher, oxymoron right?) and you always have an awesome discount. So on a slight negative, a few of the guns I really want (cough KWA USP cough) are exempt from coupon codes, but again, I can understand that may be something you cant change. I love the number of reviews you tend to have per gun. And your giveaways and freebies are often higher quality than other sites. Thats really cool. Sometimes the site can seem busy visually, a lot going on, but I can understand that with the quantity of items you are selling. Overall, when Im in the market for something, I ALWAYS check Airsoft GI. Love the fact that you are asking for feedback and I hope through this promotion you get some great ideas.

Review №149

2014-03-25 20:39:08

Ive purchased several items on different occasions and Ive enjoyed each experience. The pricing is somewhat competitive and the customer service has been top notch. Anytime Ive had a problem, its been solved with no issues. I love their website and like how they offer suggestions of other products when the item youre looking for is out of stock. My only reason for not making it 5 stars is that they are CONSTANTLY offering sales (XX% off with code). It makes me wonder if theyre really sales at all or just gimmicks. They keep their prices higher, offer XX% off with a code, and are still able to meet their intended profit margin. If someone forgets to enter the discount code, well even better for their bottom line. But hey, theyre a well run business and its their right. There is a reason why theyre #1 in the airsoft business.

Review №150

2014-02-07 07:48:33

Ive never personally been to the shop. I only shop online. The shipping was fast and the order arrived right on time. Now, I am in Canada. But there were no delays and all of the guns I ordered arrived with no problem. I really enjoyed the business with airsoft GI, hopefully they will re-stock on the KWA mp9 soon.Cheers

Review №151

2014-01-01 19:06:29

Best site I have found to buy airsoft products. Large variety to choose from. It is very easy to find what you are looking for at a decent price. If you arent happy with what you thought you wanted, they are willing to exchange it for something else or store credit. This has happened to me once and they took it back no problem. I was much happier with the H&K 417 I exchanged the previous gun for. Great site, decent shipping time, good prices.

Review №152

2014-03-25 21:37:15

Airsoft Gi is one of the best airsoft websites out there. A very wide selection of not only guns, but also many upgrades that are difficult to find elsewhere on the internet. The quality of the packages I have received has always been phenomenal, and I have never had buyers remorse. Ive seen many other peoples guns come and go, but mine that I have purchased from this website have survived the test of time for years. Excellent website, excellent customer service, excellent prices, and excellent people.

Review №153

2014-01-01 07:47:32

Although I have only been to the store twice (once for the Summer Sale), I can say my experiences were good. The employees were professional and meeting Bob the Axeman in person was like meeting a movie star (I got two signatures and a picture!) I would love to go any day to get some equipment for airsoft and know beforehand that I would have a great time with the friendly and helpful staff. I recommend this place to my friends all the time and Airsoft GI is practically the only airsoft store we talk about, it beats all the other ones without a second thought! Plus Airsoft GI has plenty of money-saving opportunities to take advantage of which is great when money is not a common thing to come by in my family haha. Airsoft GI is a great retailer without a doubt!

Review №154

2014-04-17 19:38:03

Ive been shopping at or recommending Airsoft GI to others for nearly a decade, and while theyve grown and evolved, two things have remained constant: the quality of the products that they stock, and their attention to customer service. Both are the hallmarks of a successful retail business, and despite the changes that theyve made, theyve managed to keep their eye on those all-important goals.I should caveat this by pointing out that, for many years, I was a well-known reviewer of airsoft guns and gear, and point out that I have actually never reviewed any items from Airsoft GI, as they do all their own reviews in house. However, theyve always had competitive prices, good selection, and fast shipping, and so Ive shopped with them for my occasional airsoft needs over the years. Even now, although Ive turned my attention mostly to knifemaking and other shooting sports, I still shop at Airsoft GI for gear and accessories.There are a number of reasons why I recommend Airsoft GI. First and foremost, I believe they have a solid reputation for integrity. If you buy from them, youll get fair prices, your product will ship quickly, and will likely be in good shape, and if you should happen to get a lemon or experience some issue, you can also rest assured that theyll take care of you quickly and reliably. Please do bear in mind that, like most large retailers, they receive plenty of emails, and so if you expect a quick response, a phone call might be a better option.For most people, the retail experience begins and ends with finding the item that theyre looking for, buying it, and enjoying it. I do a lot of online business and shopping, so its worth mentioning that Airsoft GI has done a great job with their website as well. Its easy to navigate, has a well-thought out style thats remained fairly consistent through the 11 or so years theyve been in business, and allows prospective customers to quickly and easily find products that theyre interested in.More, the site also includes several detailed pictures of the actual product, rather than mere manufacturer stock photos, and accurate specs of the product as well, permitting easy comparison. I believe they also test guns before they get shipped, so you dont have to worry as much about the hassle of getting a malfunctioning product.The truth is, Ive very rarely had to, or heard of, a customer service claim that wasnt quickly resolved, and I ran a thread on a major airsoft forum rating retailer experience. Airsoft GI was one of the few retailers that earned an A+ rating for numerous positive customer experiences with, as far as I can remember, no negative ones. And, theyve stood the test of time. All too many of the retailers on my list have gone under, and been unable to adapt to the rapidly changing dynamic of airsoft.But wait, theres more!I also have really appreciated the professional nature of their newsletter, and the in-depth reviews they provide for products. While we dont always agree about nitty gritty details of the occasional products, theyve always done a good job, and theyve never recommended something that didnt have merit. I rarely trust a review published by a retailer, but Airsoft GI has done a very respectable job. Add to that the events that they run, the videos they post, the tech support they can provide, the fact that most of their employees, if not all, are airsofters themselves, and their manifold other contributions to the airsoft community, and youve got a company that really interfaces well with all aspects of the sport.Airsoft GI remains on my list, even though I rarely purchase airsoft guns any more, because it is a reliable retailer that has managed to maintain a good business ethic and solid reputation for 11 years, and have only managed to improve. Ive seen other businesses stumble, and have customer service snafus. Youll be hard pressed to find anything similar from ASGI. Buy with confidence, and keep them in mind not just for airsoft, but for many of your other sporting needs as well.

Review №155

2015-11-05 19:03:30

Ive ordered several times from Airsoft GI and never had an issue before. I recently ordered a G&G Soc16 and received the wrong item. I called and spoke to someone in customer service relatively quickly. I was informed that I was going to receive an email containing a shipping label and informed I should ship back the wrong item. I dont mind that I need to ship it back, but it means the game I was attending this weekend is no longer going to happen. Most likely, this means that I wont be getting the correct item for quite some time. Fairly disappointed since this is going to be the last game of the season being in New England.

Review №156

2013-09-14 15:49:41

Airsoft GI was great for getting my airsoft gun because it arrived in under the time it was said to arrive. Then when a small piece came out, they were very helpful in getting me the information so I could send it back to get it fixed. It was also returned to me in less time then was said it would take! Plus, the coupon codes they have also allowed me to get the gun for less then everyone else was selling it for! Overall, I would recommend then to anyone looking to buy anything to do with airsoft.

Review №157

2014-03-26 04:34:12

Airsoft GI has great service, their products are awesome, and their shipping is quick and when you receive the package it is in good condition. And their prices are great along with the great deals. I will definitely buy more products here.

Review №158

2013-08-29 04:29:44

I have ordered various items from Airsoft GI from both online and in store and I have never had any problems. When I visited Airsoft GI, the staff was knowledgeable and helped me with my purchases of my Echo 1 USA RedStar Akm and I have not been disappointed. I also purchased the Lancer Tactical ak chest rig and ak mags from ASGI and they arrived in 3 days. The packaging kept everything nice and they even give you airsoft 101 pamplets which is helpful if you are new to the sport. So all in all if you are gonna do your airsoft shopping you cannot go wrong with Airsoft GI.

Review №159

2013-10-08 21:09:35

I have ordered a couple guns and a very nice plate carrier, and I have to say, Im impressed. I had no problems with delivery, no damage on my shipments, and customer service didnt act like they couldnt hear me! (at AMS their customer support guy started acting like he couldnt hear me, I could tell because the person who I had called seconds before could hear me and this guy was reacting to my sentences) Overall this is a great company, and GITV is helpful AND funny (especially Tim)

Review №160

2014-04-02 02:26:17

They are one of the best Air soft companies out there! the costumer service is amazing compared to air soft mega store and other names. iv only had one problem but was fixed within a day! over al i really do enjoy buying from them. the packaging is superb! never a bent or scuff on thee guns or gear i buy! 10/10 beautiful store!

Review №161

2014-01-23 03:53:57

Of all the other competing websites out there who think they are on top. theyre wrong. Airsoft GI has supplied me and my friends with amazing guns we havent seen before and had a blast with them at arenas before winter hit down here in Illinois. I got a good price for shipping and a good price with awesome discounts for the guns i purchased. Couldnt be any happier with the experience and purchase and the quality.

Review №162

2014-03-26 03:01:31

Have ordered a couple times from this site.Experience so far has been outstanding, unlike a few other sites Ive dealt with.A lot of sales go on too which is awesome and I can stock up on bbs too.Ever growing aresenal of gear, guns, and supplies and also offering custom services leads me to check ASGI first before going anywhere else for my airsoft needs.A great site, easy to navigate, and mostly an outstanding company.

Review №163

2013-08-29 01:52:35

My Experience was good. They got me the products I wanted. But there return policy isnt good at all, Multiple times I recieved a broken product but the final time I was not able to return it. Also the coupon codes are only for select items when they should apply to all products. But Airsoft GI is a overall good company

Review №164

2014-01-22 19:06:06

Airsoft GI does not mess around with an order. When they tell you it will take 4-5 or 6-7 business days you can bet it sure as hell wont take that long. Ive ordered stuff from Airsoft GI and gotten it in half the time they said it would take to get to me. So I give Airsoft GI a 5 out of 5 star rating for customer service and selection of products.

Review №165

2014-03-26 05:46:41

Ive used Airsoft GI for about a year now and I think its awesome. Although Ive never been to the store; their online site is very good. There are many reviews and the descriptions are very in depth. I wish theyd stock their products online more often but that is a very minor issue. Id recommend for anyone whos into airsoft.

Review №166

2014-01-14 18:27:39

I got a mystery box from Airsoft GI and was more than satisfied with my purchase. I got an awesome new gun that I fielded very recently and had great performance straight out of the box. Overall I would say that I and my team here in Tucson, Arizona will be frequenting Airsoft GI for gear and guns. Thank you for the awesome mystery box GI!

Review №167

2014-04-15 13:13:20

Ive had a great experience with airsoft gi, even though they messed up my order once, but their customer service was great and everything was fixed very quickly and without hassle. The KWA ATP I bough function great and I felt better buying it knowing that they were going to test it for problems. I also bought a new rig and some other gear and I save a good amount of money thought the savings trifecta. Overall I had a great experience with airsoft gi and I plan on shopping there more in the future!

Review №168

2014-02-15 01:20:15

I have never purchased anything from Airsoft GI (mostly because I dont have a job to get money) even though I have wanted to buy things such as mystery boxes. (they look like they are great quality) One downside I have (and I think others may have the same problem) is some of their guns seem a little bit on the expensive side. But that is the only downside I have. The guns look very high quality, the guns are tested to make sure they fire properly, and they even have their own airsoft fields. (I really wish I could play at one of them but I am in Wisconsin) Thats all I have to say for Airsoft GI. You guys are awesome!

Review №169

2014-01-06 23:01:04

ASGI is an amazing Airsoft retailer, with a wide selection and pretty good service, theyre my number one pick to buy anything airsoft related online. Anytime I make an order with them, its quick and easy, I get everything I order, and everything gets to my door on time.Most of the prices are pretty fair, plus they always have a discount code or two out. Free shipping on orders over $100 is also always a plus. The MAP pricing was initially a problem, however.... Discount codes did not work on these items. Yet the problem was quickly solved with the Gift System, ASGI gave their customers something to work around the inability to use coupons. Plus, the staff at ASGI are all pretty friendly, knowledgeable people who are or have been airsoft players, so you know you can get help if you need it.All in all, ASGI is a good all around business who will help you with picking out and purchasing your airsoft gear, and theyll do it with kindness. I believe I will continue to use ASGI as my personal airsoft gear supplier for years to come.10/10, will purchase again.

Review №170

2013-09-05 19:06:36

My experience with Airsoft GI has been generally positive, with products that ive ordered always arriving on-time or before the estimated date of arrival. While selection might no rival that of, say, Evike, the website is more polished-and has more materials for review about a certain piece of equipment or gun. Overall, this site will provide what you need to get into the sport, upgrade a gun, or buy a higher end one for roughly the same price as competing companies.

Review №171

2014-02-15 10:21:35

Best airsoft store to date. Best selection, best prices. The customer service reps are some of the best reps Ive spoken with. They know their stuff, and have accurate dates and times for when certain items you want will be back in stock. Constant community outreach is strong with them too, they love getting new players involved, and take the team to explain anything you may have questions on. Great video reviews and store pages show exactly what you need to know, without any questions needed. Love this store, and its my number one airsofting store Id recommend to anyone, ever.

Review №172

2018-09-15 07:20:44

Preordered a gun and time and time again kept saying it should come at this time, also saying its the manufacturer and that they are making upgrades and that they are not going to charge me more for it which was already stated on description what the gun is (set preoredered price) trying to make it seem why it was taking long which accumulated into more than 6 months and still nothing. So pretty much BSing instead of just saying in truth that they dont know when its coming. Really couldnt believe for them to stoop so low making up BS and saying its the manufacturer and that its worth the wait. They continued to keep in touch until I decided to cancel and as soon as I did, they stopped email conversation when I asked about my refund. Said it would be returned under policy but nothing. Not committed to satisfying customers as stated in their website (At Airsoft GI we are committed to providing exceptional service and top notch support to our customers). Really? exceptional service and top notch support?..BS...Make sure you check your account for actual refund.

Review №173

2018-10-23 13:28:30

So far I am quite pleased with this company. I had a performance issue with the gun that I purchased and called the customer service number and was pleasantly surprised when an actual person answered the phone. The gentleman (I believe his name was James) was helpful and friendly and directed me how to get it on the right track to performing correctly. 5 stars for customer service. The companies that can achieve that rating in this day and age are few and far between.

Review №174

2014-04-16 05:40:04

Ive been ordering all my airsoft gear from Airsoft GI and not once have they let me down. I only had to use customer service once, and when I did (a mag was missing from the package) it was resolved very quickly. I even won a free bag of BBs and without anything from me, it was sent to me 2-3 business days later.

Review №175

2013-09-19 00:50:11

Ive been purchasing from ASGI for a couple years, and it is, in my opinion, the greatest airsoft retailer in America.Their customer service is excellent, their prices are great, and they frequently have coupon codes to save you money.Thanks ASGI for your excellent service!

Review №176

2014-02-16 14:00:47

I have had great experience, here the package never gets lost they are cheap and have great service. Plus they have great videos and gear I recommend this sight for new airsofters because they are reliable and have great stuff to start airsoft with this is a reliable sight and when you get a package its not damaged or ruined. I have experience of getting ripped boxes and the product in ok condition so i give Arisoft GI a 5 out of 5 stars because of the great products and great shipping. Thanks Arsoft GI for the great service you give your customers.

Review №177

2013-10-09 00:37:43

Ive been airsofting for 3 years, approaching 4. Airsoft GI was one of the first retailers I shopped with, and one of the few Ive decided to keep doing business with over years.Ive never had a direct issue with anything they have shipped me so far, and my friends have not either. The quality control and packaging are decent, so I havent received a broken product so far. As far as I know, nothing they have shipped to me was used before, which is a consistent issue with other large retailers. My main complaint is here, because my orders, even small ones, often take 3 days to process and ship out. Its not a major issue, however if you need something quickly and arent located close to CA, its something to keep in mind. The one time I had to return a product, it was processed very quickly (shipping was on me) and I was given full value in store credit. Customer service was excellent, and they didnt pull any of the subtle its-your-fault stuff that other retailers have tried.Pricing is extremely competitive due to the constant coupons that are listed on the home page. Certain items have much higher pricing than competitors websites, however this is a very rare exception, not a rule. Even products affected by the MAP policy are often accompanied by generous extras that you can add on for free.One of the cool things they do a lot are raffles. They constantly turn out mystery boxes which are fun to play, even if the odds are usually very stacked against the buyer.On an extra note, at one point I received a phone call from an ASGI representative asking for feedback. Whether or not any of my reply was actually taken into consideration, I dont know, however I thought this was very good of them to do as a large business.Summary/TL;DR: Great business, would not hesitate to buy from again. ASGI makes my top 3 airsoft retailers, so it was nice to see them expand into the East Coast (GI Tactical).

Review №178

2014-02-15 01:34:01

I recently ordered a number of airsoft accessories online from AirsoftGI, and everything went exactly as I hoped. The products were great and the shipping was speedy. Not a single thing to complain about! And I work in customer service, so job well done!

Review №179

2014-02-16 06:06:11

To be honest, Airsoft GI is probably going to be my go-to airsoft retailer for all my basic needs.I had bought a G&G Combat machine (great gun by the way), a plate carrier, and a mask, all of witch arrived on the correct time, and in pristine condition. Airsoft GI also cronod my gun for me, giving me a base line idea of its fps, a great addition.Their website is very easy to navigate, and is very good looking also. No pointless clunking through page after page of useless material, its easy, simple, and anyone can find what they would need (at least I hope so).All and all, do buy from them, they are a great company

Review №180

2014-01-07 00:03:04

Ive always ordered from this store, and Ive been playing for about 4 years now. Its hands down the most reliable airsoft superstore in the world right now. Guns are tested before shipped out and sales are put into effect regularly, giving you reliability and good prices. Highly recommended.

Review №181

2014-01-06 18:37:45

Airsoft Gi is one of the best airsoft retailers. they do an excellent job of keeping the customers. I have never had a problem with anything they sent me. This is different form other retailers that always have problems with sending broken things. I would chose Airsoft Gi over an other store.

Review №182

2013-08-29 04:31:18

I have been shopping with ASGI for several years now and I still have no complaints. Everything I have ever ordered has arrived on time or sooner, in great working condition. Customer service has been helpful and mostly prompt and I even got a response from a manager when inquiry was misplaced once. Overall I have done probably 99% of my airsoft shopping with ASGI and I will continue for many years to come!Thanks,Happy Customer

Review №183

2014-04-04 06:28:00

My experience with Airsoft GI has been great as a customer. All of my orders have been on time with delivery, and undamaged due to items being packaged nicely in boxes, which reduces the chance of being damaged. Airsoft GI is the first place I look when it comes to spare parts, guns, or accessories. From what I have seen, they have some of the best prices and selection of airsoft gear.The demo videos are very helpful when viewing a product of interest, I like that Airsoft GI not only goes over the airsoft gun or accessory details, but usually gives the product a test run on video. Even the simple short video tests of AEGs being shot are helpful, as you get to both see and hear the AEGs rate of fire and how smoothly the gun operates.The staff have answered all of my questions when I email them about tech info about certain products. They give the details I was asking for as well as advise or other alternatives to the product I am considering to purchase. The response emails from Airsoft GI are usually within the next day.If I have anything to complain about, they are very minor complaints, and nothing that would keep me from purchasing products at Airsoft GI or recommending their services to another person interested in airsoft. No company runs flawlessly, although Airsoft GI seems to be heading in a great direction as a company with minimal mistakes.My recommendation to Airsoft GI is that they keep up the good work and great customer service. I have yet to be disappointed from their services and will continue my support for Airsoft GI as a customer with no regrets from my purchases.- Shad Mossberg

Review №184

2014-02-14 03:20:26

I have been purchasing from airsoft gi for about five years now. Not once have I ever been disappointed. From guns to gear to attachments, they have one of the widest selections of all the products you need. When airsoft gi says that customer service is a top priority...they are NOT kidding. I have only had one incident with shipping, where, my order got switched with someone elses. I called their customer service and the problem was fixed in minutes, a new order was shipped within the hour. Some may not know this, but airsoft gi chronos guns and conducts a quality check...I cant think of any other retailer that does something like that. Their youtube channel is very informative and entertaining. GI-TV puts out videos showing awesome gameplay, reviews, and recommendation videos. So if you have any question that you cannot find the answer to on the website, I guarantee you can find the answer on their youtube channel.

Review №185

2013-08-29 06:31:22

My experiences with Airsoft GI well its been great all the info an help they give to there customers and viewers is just Great. there tips on how to get started in to Airsoft plus helping you get as much as you can to help jump you right in to the Game/ sport. Like there Free gift system are coupon codes.Hope to see you on the Battlfield

Review №186

2013-08-29 03:44:26

I Have ordered at least five hundred dollars worth of merchandise for Airsoft Gi. Every once and a while i will try other distibuters and companies, but non of them have the qualties of ASGI. They have the fastest shipping, safest shipping, best return policy and warranties, and everything is almost always never full price.

Review №187

2013-10-08 02:20:12

I bought an order from them recently with a friend... Great high quality stuff, fantastic customer service very easy to use website and from what I hear, awesome store. Plus the shipping was one third as expensive as other airsoft websites, (across the country) I dont know how they do it, but however they do, they do it right, Keep up the great work!

Review №188

2014-03-27 00:32:59

Never had any problem with Airsoft GI. When my AEG came missing the motor height adjustment screw, I contacted support, sent a few pics, and they shipped one out to me, no hassle. Nice airsoft retailer to deal with. Also, the points system is nice also, for getting a few goodies to go with your new qualifying AEG.

Review №189

2018-11-13 22:57:40

Theres some great employees and gear. But theres a few that arent the most helpful. None of my 6 emails to the techs center have been returned nor answered. Even called customer service manger and not satisfied with his effort or being helpful. Thens theres Micheal super awesome customer service on the phone and follows up with emails. Fantastic employee like the majority of asgi. I just keep getting Taylor.. I think, Ive stopped calling because I keep getting him as a rep and just get the same answer email the tech department. Anyone else and youll be good to go and get great service.

Review №190

2014-03-29 15:07:02

The one time I ordered a gun online from them, we accidentally ordered the same guns twice, so we called them. They were really nice, the customer service was great, they politely fixed the problem and the gun came in on time perfectly and without a penny overpaid. Great customer service, thank AirsoftGI!

Review №191

2014-01-03 12:47:21

Airsoft GI is one of the best airsoft stores out there. Sadly, I live a large distance from their store, but that does not prohibit me from ordering online. Giving it a five star rating because it has a great selection and for more reasons than I can count! Hoping that they will open up new stores in different states.

Review №192

2014-02-07 22:48:31

I had my first order with Airsoft GI for the Secret Santa Sack GBB 2 mystery box. The experience of a Mystery Box that Airsoft GI brings is very memorable. The easiness of purchase also made my order memorable.The website is easy to access and is set up in a user friendly matter. The Customer Support section is very detailed and helpful for new airsofters or new customers.Airsoft GI loves to connect with their customers. They have their own YouTube channel providing short, but useful reviews on their products, as well as gameplay videos and product spotlights.Airsoft GI provides many ways to save money on your purchases. There are 3 sections of all different savings as well as coupon codes and a rewards system for certain products.The Airsoft GI checkout system is very simple and user friendly. Making it easy and secure to provide Paypal information and credit card information for the quickest delivery process possible.Orders come tightly packaged and quick when compared to other Airsoft stores. I live in the Midwest and my boxes come around 4~5 business days which is ample time being half a country away.Airsoft GI is a great place for Airsofters to go to. Whether in their store or online, you can be assured that Airsoft GI will help you save money and time.

Review №193

2013-10-09 01:00:49

I bought my starter kit at AirsoftGI and while it was pretty expensive, the quality of equipment I got was worth the money. There was some products on their website that were kind of vague in the description and led to some accidental buys that I didnt mean to make and thanks to the lack of a return policy (Though I understand why), I wasnt able to get my money back. If youre looking to get into Airsoft, visit this site but veteran Airsofters know of a few other places to compare prices.

Review №194

2014-02-14 00:45:09

When I walked into the store, I saw airsoft guns on gun racks, pistols in display cases. And then I thought, I want to go here again. I went to Airsoft GI with my dad to buy a G&G M4 Raider Shorty. The employee was very friendly and was understandable. When I tested the gun itself, I loved it the first time I pulled the trigger. I chose an optic and got a smart charger. Before I left the store, I said thanks and continued with my day. I would recommend this store to a friend.

Review №195

2013-10-15 20:14:55

I have bought three guns from AirsoftGi and all my experiences have been very good. I enjoy the free shipping on orders over $80. I recommend all my friends to buy from AirsoftGi. Fantastic service, great selection, low prices.

Review №196

2014-04-10 19:01:56

Customer service was amazing, My stuff that I ordered arrived quickly. AirsoftGI was very helpful and had everything I was looking for. Their product videos also helped me decide what was the right thing for me to buy. When ever someone asks me about which website to use it usually come down to either Evike, AirsoftMegastore, or AirsoftGI, and I always recommend AirsoftGI because the quality of their services and products are unmatched.

Review №197

2014-04-16 00:18:50

Great selection, good prices, and the video reviews on a lot of products are really helpful.The online store though could really use better organization. Im just getting into airsoft, and so having the guns organized by manufacturer means nothing to someone like me. Also, clothing; why have a separate entry for every size? Why not just a pull down menu with sizes?

Review №198

2014-03-25 22:15:18

Almost all of my time spent at the airsoftGI webpage was great. There is a huge selection of items and the GITV series is a great addition. I didnt put a five because an item I ordered was in stock when I ordered it and was supposedly out of stock once I ordered it. This wouldnt be too big of a deal except my item is still backordered and on GItactical (same company right?) the item is in stock still. Slightly confused but still an overall good experience.

Review №199

2014-01-20 17:22:22

Airsoft GI has been the company to purchase airsoft guns and tactical gear from. Everything in my loadout has been purchased from Airsoft GI and i couldnt be happier! When i contact customer service there is never a time where i have to hold and wait for someone to be with me and every customer service member is really helpful and nice! I am continuing to buy products from Airsoft GI and am very excited for my newest Airsoft GI Custom gun to arrive. This place is great from their helpful youtube videos to the customer service department they know whats going on. 5/5 for me and i would recommend this retailer to anyone i know wanting to get into airsoft