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Air-Tro Inc in Monrovia

4.7 (199) 1630 S Myrtle Ave, Monrovia, CA 91016, United States

Categories

HVAC contractor
Air conditioning contractor
Air conditioning repair service
Heating contractor

Location on the map

Monrovia, Los Angeles County, California, US

Phone: +1 626-357-3535
Site: http://airtro.com/

Opening hours

Monday:7 AM–5 PM
Tuesday:7 AM–5 PM
Wednesday:7 AM–5 PM
Thursday:7 AM–5 PM
Friday:7 AM–5 PM
Saturday:8 AM–2 PM
Sunday:Closed

Edit info

Total reviews rating 4.7

199 Reviews for Air-Tro Inc 2024:

Review №1

2024-06-04 19:22:38

Technician was knowledgeable and thorough with his diagnosis and found the problem quickly. Parts were ordered (for a 20 year old system) and at no time did he try to sell me a new system. The office followed up when parts arrived and I was up and running the next day. The technician installed the new parts and cleaned the entire unit and the surrounding area. I will definitely be using them in the future to service my system.

Review №2

2024-05-13 16:23:11

AirTro Monrovia locationreviewI would highly recommend you look no further for your heating and air conditioning needs.This is a well-established company located in Monrovia, California, that will provide you with exceptional service. The staff is knowledgeable and went above and beyond my expectations. Both the scheduling department and the on-site technicians are easy to work with and explain the process in laymans terms.All your needs will be met with confidence.

Review №3

2024-05-26 02:45:11

When I request work from any professional service provider, I expect to receive skilled labor and proficient results in return for payment of my bill. Air-Tro delivered that service and I am very thankful and happy. Chris G. did a very detailed inspection on my gas wall heater and also a thorough cleaning to remove debris and built-up dust. He even went a step further, to check for any possible carbon monoxide leaks. I was very impressed with the thoroughness of his work and his professionalism, not to mention the fair service charge. THANK YOU AIR-TRO!!!

Review №4

2024-06-14 18:19:40

I have used Air-Tro to repair or service my AC for several years. I can recommend them very highly. They are responsive, efficient and affordable. Their technician Tristan is excellent - a great technician, very straightforward, never tries to upsell products or services which I appreciate.

Review №5

2024-05-31 03:51:03

Air-Tro performed a superb job installing a mini-split AC unit at my residence inn Pasadena. The installers were swift, knowledge and very skilled. Im a very satisfied customer. I highly recommend Air-Tro if you need a mini-split AC system installed.

Review №6

2024-01-31 20:31:33

Chris from Air-Tro delivered exceptional service! His knowledge and diligence stood out, making the entire experience smooth and stress-free. His excellent customer service skills were truly commendable. I highly recommend Chris for his expertise and professionalism. A five-star service all the way!

Review №7

2024-04-16 03:14:34

Air Tro was highly recommended to me by a friend, so I called them when my heater stopped working. They came out asap & diagnosed the problem…and then solved the problem! And thank goodness they did! They found cracked pipes in my old furnace, which could have allowed carbon monoxide to come into my house! I’m so very grateful for them! And, not only were they very skilled at their jobs, but also very helpful & kind, in answering all my questions. In my opinion, Air Tro is the best!

Review №8

2024-04-24 17:27:17

Air Tro is EXCELLENT!Our service technician Tristan was thoughtful, helpful, explained everything, worked with me on adjusting my account, did the work prescribed in an efficient amount of time, and was courteous.

Review №9

2024-04-29 17:23:27

Kevin and his crew were wonderful - they provided a competitive bid, the installation was carried out efficiently and seamlessly. My calls were always answered timely. Great job!!

Review №10

2024-01-19 23:36:02

I was referred to Jose Hernandez at Air-Tro Heating and Air Conditioning by my brother who had used Jose and his team on 3 of his projects. After vetting several companies including Air-Tro Inc. I selected Jose and his team to replace my heating and air conditioning system here in Chino Hills. In my first meeting with Jose he presented himself in a professional manner and very knowledgeable of his craft and product. His team, lead by Chris were here on time each morning, were respectful, clean, and the 3 of them worked very well together. The project was finished in two days, at the completion of the install, Chris and his guys did a final thorough clean up, leaving the house very clean. After a couple weeks I requested to have a couple adjustments made to the air flow in the duct work. Jose arranged to have Chris come and make those adjustments, no problem. Im very pleased with the system and the effort it took to install the system. Im very reassured that if I have any issue they promptly come out and take care of it. Thank you Air Pro Inc.

Review №11

2024-05-30 17:40:04

Ruben was outstanding !!! Air-Tro is simply the best. They always put the customer needs first. Thank you Air-Tro love my Lennox Air conditioner.

Review №12

2024-01-06 00:55:52

Had a great experience with Air-Tro. Our 17 year old combined furnace/AC unit needed a significant repair and so we decided to replace it. Got two quotes, including one from Air-Tro who we use for our annual maintenance and was very impressed and pleased with their knowledge, professionalism and work. The removal and installation was performed without a hitch. Kevin, the salesperson we worked with had a lot of experience and he actually recommended a smaller unit than the one I had because it would work better than a larger unit. I had a very good experience with Air-Tro and would not hesitate to use them the next time the furnace dies.....hopefully in another 15-20 years!

Review №13

2024-01-05 18:45:46

We are very pleased with the quality of service that we have recieved from Air Tro from beginning to end. The coordinator for appointments called and confirmed availability for our annual review and inspection and the technicians were timely and called before coming on to the premises. They were very thorough and informative about what they would be doing as they were completing each unit and were efficient with their time. They also let us know that they would be sending us an estimate on what work needed to be done. We recieved the estimate in a timely manner. I would defintely continue services and am thankful for all the staff including the appointment scheduler, the technicians and parts department manager.

Review №14

2024-05-07 17:54:07

The annual evaluation was done by Edgar.He explained what he was doing and why as he worked while offering helpful suggestions. I appreciated his profession-alism and thoroughness.

Review №15

2022-05-07 20:21:01

A+ for Air-Tro. Professional. Knowledgeable. Responsible. Courteous. Clean. I completely trust and appreciate Air-Tro. I highly recommend this quality company and its quality people. - John Vega - San Dimas, CA

Review №16

2023-12-11 05:54:12

I recommend Air-Tro. I called for service on my furnace after another local company could not figure the problem out, after several trips. The service tech Taylor was very professional, courteous, and was able to successfully diagnose the problem and replace a part. I was also very happy with the appointment process, and the office staff.

Review №17

2024-02-08 02:35:34

Friendly, knowledgeable employees. Explained what we needed, didn’t feel pressured to add unnecessary work. Work was done on time, cleaned up any mess that was made. Very satisfied with TroAir.

Review №18

2024-01-10 00:38:36

I wanted to extend my gratitude to Kevin Berry at Air-Tro for helping and guiding the installation of our new furnace today. The technicians were prompt and respectful (John? and Matt). Our 26 year old furnace died last week and had to make an informed decision on replace inducer motor or go with a new furnace. Kevin is my go to guy for all hvac questions and he did not disappoint. He is a one of a kind gentleman and a man of his word. Air-Tro is one of the last real quality companies.Jim G

Review №19

2022-12-26 00:08:42

Air-Tro installed a complete HVAC system replacement. All work was professional done in a timer order and at a competitive price. Very satisfied customer that recommends Air-Tro for your HVAC needs!

Review №20

2024-01-17 19:17:33

Every technician that has come to our house is courteous and professional and explains everything required. We have the routine seasonal inspections every 6 months for heating and cooling and theyve caught small problems before they became expensive ones.

Review №21

2023-12-22 00:50:40

I like dealing with the gang at AirTro because I never feel like Im being ripped off or talked down to. Everyone is polite and available and they usually get to me within a couple of days after I call.

Review №22

2020-03-14 14:03:08

Ill start with all the good. Called for a service call and got one the same day. Tech was efficient and fixed the issue within an hour. Issue is that when it came to the invoice; they charged close to $300 for a $20 part (I totally expect to pay double or triple a real price; just not 15 times). I had the tech call the supervisor and he was unapologetic and not only just said that is the price if it came from the book but also tried to sell me a maintenance plan. He did discount it down to the total bill of $381.23 (of which some portion, it wasnt broken out but I believe around $100 was the service call fee) from around $450. The pictures attached are the part in question. I will not use this company again and suggest that if you do; you are very careful if you need parts.

Review №23

2023-11-08 18:56:53

Air Tro people are professional and always check all the systems to assure we don’t have issues. They catch parts that are wearing out and replace them before we end up with no heat in winter or no a/c in summer. We’re always happy with their quality and service.

Review №24

2023-11-10 17:44:51

Ive had an HVAC and a Mini Split installed. Both good quality, good price. The people are easy to talk to.I had a problem with the HVAC, and they jumped quickly to fix it for me (wish the same were true about the parts provider) They even saw a problem that I didnt notice, and fixed it on the spot.I highly recommend this company for their people and their service.

Review №25

2023-11-09 22:41:03

I scheduled an appointment and confirmed it; cut to the day of appt they called my phone once but because I didn’t see the call and it took me 14 mins to call back they cancelled my appointment. I did however call back, clearly annoyed, and they said they’d send someone in a couple of hours. I had already been waiting a couple of hours because that’s the window they give you. Finally the guy shows up and looks at the vent pipe, which had been knocked off by a tree, and says he can go no further and to wait to hear from the office to let me know the next step. Crickets. That was last week. Never to be heard from again. By the way they were my second opinion. The first company that checked it out actually got it there, ran some tests and actually did their job and diagnosis it. I guess my question is, why waste my time and theirs?I want to respond to your response…..you did not call me back the next day you called me after you saw my review and apologized and told me your technician left the paper work in his car and forgot to turn it in. You said once you saw the review you typed up a report immediately and had texted it over to me(which you did) and if I hadn’t already found someone you’d be happy to do the work. Of course I found someone else, it was four days later!! Your tech came on a Friday and I wrote the review and you responded on the same day which was Tuesday. Your tech was out Friday morning. You should have responded by end of day Friday, latest Monday. You didn’t. The ball was dropped and instead of being honest about it you’re concocting some story that fits your narrative, which isn’t true. It’s a terrible way to conduct a business. Take ownership of your mistake and move on. Don’t lie about it.

Review №26

2023-08-20 19:04:42

From beginning to end we had total support from Air Tro. They lent us a portable air conditioner during the peak heat of the past few weeks. Always professional and helpful. Installer’s outstanding!

Review №27

2023-08-17 03:45:44

The man who serviced my Air Conditioner was punctual, personable, professional and took the time to explain what he was going to do and the results of his work. I recommended Air-Tro to all of my friends and neighbors who were very happy with the Air-Tros work.

Review №28

2023-01-03 22:01:32

Honesty is everything when using a service company. They were very responsive when I initially called and they came out. However, the tech that they sent was sitting in his vehicle for 1 hour before making his way into our office (he arrived at 8) he came into our office at 9 and left by 11. When I received the work order, the tech stated he was here for 3 hours (obviously not true) when I called the office to advise them no one ever reached out to me to discuss. When I finally received the invoice, they billed us for 2.5 hours plus labor.I could never use this company again and I honestly cant recommend someone I feel is dishonest.

Review №29

2023-07-06 00:46:12

I was introduced to Air-Tro when I was hired as the Facilities Manager at a local school. They were the clients vendor and maintained the schools many A/C systems. They were vere very professional. I used them professionally after that in my Consulting business as they were a high quality HVAC service company.I highly recommend them.

Review №30

2023-09-19 17:50:03

I had another HVAC company check my A/C and recommended an entire new unit and they had to come out multiple days to make that determination. I got a second opinion from Air-Tro and they were able to fix the problem the same day they came out at a fraction of the price I was quoted from the other company.

Review №31

2023-09-27 16:39:11

NOT pleased. First, was told the crane would be on the street, NOT the driveway; thus I sent out notice to condo homeowners with that information. Then I was told crane would be on the driveway, so I had to send a second notice to the homeowners. Also, was told the HVAC installers would be here at 9 am, but they arrived at 8 am while I was in the shower. Then, I was presented with a bill where I was charged an extra $400.48 for permit and duct testing -- over and above the $10,500 price!

Review №32

2024-04-10 18:35:35

Prompt service and willing to come evaluate and do a diagnostic assessment of an HVAC. THANKS SO MUCH!

Review №33

2022-11-17 21:00:03

The technician Donny Class was extraordinary, having a high level of expertise and dedication. He kept me informed every step of the way as he installed my new air conditioning and heating system. He also was concerned of the final touches, so it would maintain the decor of the room.I highly recommend Air Tro.

Review №34

2023-01-21 23:16:06

Adrian came to our house to repair our heater. We spoke on the phone & within 15 minutes he was there. He was so professional & thorough. It seemed like he really cared about his job, which is rare these days. My husband said when he left: That was a quality dude. lol. Its just refreshing to get the help you need from someone who cares!

Review №35

2023-01-15 19:55:18

The installers arrived on time each day and quietly did their job. But they did Not take sufficient amount of time to make sure we knew how to operate the computer/digital thermostat. Heater stopped working and we had to call next day for a trouble shooter to come out. It was discovered that there had been a mistake in too much gas being entered causing the system to shut off also the thermostat was set up to do a lot of complicated things but we were told just hit off or on button. Also installers did not point out a large gap in stucco when cutting for vent. We had to call and ask for that to be repaired. Which was, and was done promptly. The company was always polite and promptly addressed our issues, but they could have been avoided.

Review №36

2023-01-31 19:33:04

Giving wrong recommendations.Business unwilling to replace the broken part. Consistently inclined on fixing the part instead of replacing the part.No receipts or slips provided after the fix. Personnel never showed up during the first appointment. Had to call customer service again to check why no one showed up and had to reschedule it again. There was still leak after the fix so obviously they did not know how to fix it. Risky and shady business practices. Does not honor the safety codes. Do not recommend.

Review №37

2021-12-09 00:49:25

My choice in this contractor stems from exemplary service they provided to my parents years ago. I did not consider another contractor for this work, when I learned I would need central air and heating replacement.Fortunately, Air-Tro is still around from the late 1980s, and were responsive at every step of the process.A neighbor had used another company, a subcontractor through Home Depot, and ended up being charged thousands more, for the same service, several years ago.While this contractor is not the cheapest around, which was frankly spoken of during the estimate meeting, I feel the quality is top-notch.Ive had the new system for only about a week, but every aspect of it meets or surpasses my expectations.

Review №38

2020-06-03 21:02:51

We purchased a 2 ton AC unit. Air-Tro rep Peter was more knowledgeable than all the other individuals coming to do quotes. He arranged the pricing and crane to meet our needs without issues. They were on time and delivered an excellent carrier machine. Their installers were good. One installer was better than the other but as a team they got the job done. Our other AC repairman checked their work and said they did a good job. They installed the gas line a little crooked but it was installed safely.

Review №39

2024-02-07 22:46:21

Was truly SURPRISED, called in for Service Call & Operator responded back EARLY leaving a voice-mail, and later on that SATURDAY the Technician, Victor, showed up & TOOK CARE of the Problem to my SATISFACTION !!

Review №40

2023-08-24 19:29:16

This company provided excellent service from the first contact to the completion of the job.Additionally, when the unit on the roof was accidentally disturbed, the company came out right away and checked the entire system ensuring it was working properly.

Review №41

2023-01-10 21:12:15

We did not have heat at my moms house for two weeks, it took Air-Tro to get the parts to fix the heater but once they had the part them came right over and Jose the technician fixed is right away and he did a great job explaining all the was doing to the heater to my mom in Spanish, which my mom loved. Air-Tro did a great job

Review №42

2022-11-28 04:57:08

I spoke with Jose at Air-Tro on Monday about coming to my Mother in Laws residence for an inspection regarding possible replacement of the HVAC system. We had already been told it needed to be replaced based on age and service performance, so we werent surprised with the recommendation to move forward. His estimate was reasonably close to the others we had received and his team was available to start work in two days which was great since the weather had just turned from mild to cold. The Team (John, Mario-1, and Mario-2) showed up on Wednesday morning with the replacement equipment Air-Tro had in stock and began work at 8:30am. They completed the installation of the new equipment, both heating and AC units and were gone by 2:15pm. They cleaned up on their way out and took the old system with them. The new system works fantastic and the quality of life for my 91 year old Mother in Law should be much improved and cost her less through the cold and hot seasons given the greater efficiencies of the new and properly size equipment. Great Job Air-Tro! This HVAC company is highly recommended. Doug B.

Review №43

2021-06-23 23:02:09

Air-Tro came out to my house and fixed our AC Unit with a needed part. The Tech was super nice and really took his time making sure everything was done right. Also, Jose provided us with great information on how to keep our house cooler on extremely hot days. Great Company we highly recommend.

Review №44

2021-04-02 14:09:28

Jose and his team with Air-Tro did an excellent job installing two new mini splits for us. They communicated clearly, worked with us to find the best option to fit our needs, and installed the system quickly and efficiently. We would highly recommend their services.

Review №45

2021-07-29 15:34:37

Air-Tro, Inc replaced our commercial warehouse AC/heating units and the duct work into the building. I secured 3 bids for this, not-inexpensive, project and their bid was very competitive, if not the most competitive. What is most impressive to me is that I could not imagine the service and work to have been any better. The company was very communicative, especially during challenging supply times due to COVID, and they gave us plenty of notice of when work would begin/end. The company even went above and beyond by doing some work not included in the bid, but their team felt was necessary to make the entire finished product top of the line. Its rare to get the best price, work and service all at the same time, but we did!Thanks to Anthony and his team. I would highly recommend them.

Review №46

2023-08-01 05:30:45

The technician was knowledgable. Prices are higher compared to some other places that I have checked with, but there was no hassle. The diagnostic fee was $89, but the technician needed more time, so they billed me $150 on top of $89. Giving it 3 star (wanted to give 2.5 stars) rating because I have only used their diagnostic services. I did not use them for the actual work.

Review №47

2023-01-05 21:57:42

I have a Lennox highest end furnace SLP98v which was installed 8 years ago and is still under warrantee. The system is known for defective pressure switch. I recently had problems with the exhaust not colling enough so that the water vapor went to the exhaust fan and pipe and condensed there. This could be caused by either the air flow was too low or the defective pressure switch. Called Lennox for the pressure switch but they refused to send me one and demanded me to arrange a dealer to service it. I found Air Tro. The woman answered the phone said that initial visit will be $89 and that fund is applied to repairs if needed. A technician came and suggested to increase the air flow and replace the pressure switch (He is quite capable). Then he charged me for $257 for about 1.5 hours he spent in my house. It is a little higher than I expected but I thought it is reasonable because he will come back with the new pressure switch (part is free under warrantee). A few days later, I got a message from Pete asking me to sign a contract for $72 plus $144/hr to do another diagnosis! I am in the field of machine automation and knows HVAC well. I pushed him back and asked him to give me a quote on replacing the warrantee switch which takes 10 minutes to do. He quoted $313 for the 10 minutes job and insisted that they do not apply the first fund I paid to the repair (either him or the receptionist lied). If I continue using them, it is more than $500 for a simple 10 min warrantee job! Thanks that I know HVAC very well and I did not fall into the trap. I here warn others with little HVAC knowledge do not use this company. It could be very costly!

Review №48

2020-05-21 01:44:24

Peter, the estimator, talked me into a less expensive system than I thought I wanted. Air-Tro scheduled my installation, and when an opening occured in their schedule offered to put my installation into it.The installation took two days, the installers showed up on time, worked the full day the first day, and worked until the job was completed the second day. They were clean, neat and respectful. They cleaned up any mess that was made and left my house looking as good as it looked when they arrived.Oh, yes, the air conditioner works great!

Review №49

2023-09-11 20:07:20

Kevin appeared at my door after a call the very same morning to inspect and evaluate my AC and Heating system. He was detailed, informative and respectful. I appreciate his honesty and wisdom in giving me ideas to ponder in my purchase of new equipment. He is very professional and friendly as well. Thank you Air Tro!

Review №50

2019-02-13 04:29:04

I really commend Air-Tro for the excellent job that was done at my home on Monday,February 11.The technician,Jonathan arrived just before his scheduled time of 8am.He was friendly and had a great attitude.He did an excellent job installing a new duct for our gravity furnace.I was really impressed at how he handled the situation which turned out to be something other than what he expected.He thoroughly answered all questions that I asked him and took time to explain what he was doing while completing the job.He completed the entire job by 2:30 and made sure to clean up any debris created during the installation.I would highly recommend this company for their professionalism and I am very satisfied with the new heater duct that was installed.Thank you!

Review №51

2020-12-23 00:46:52

This company is organized, On time with our quarterly maintenance. They make recommendations and repair our 4 roof units as needed. Fair prices and professional. Good quality service vehicles. Polite and knowledgeable techs. We like them so much my business partner had them replace her home central air and heat unit. We are a Air-Tro customer since the 1990s

Review №52

2019-03-18 17:46:54

We had a great experience with Air-Tro. Competitive prices, REALLY fast work, and the guys went above and beyond their normal duties to bring to my attention other matters with my home, and took care of one of them. They were courteous and well mannered and experienced. I would definitely recommend this company to a friend.

Review №53

2021-06-19 22:09:24

Mike did a great job, very thorough, knowledgeable, and professional.This time it was only my annual maintenance service but I have been a customer for 28 years. Several years ago I had an intermittent problem with my furnace and although difficult to diagnose they stuck with it and ultimately solved the issue. Very appreciative of the company and their staff.

Review №54

2019-09-05 04:02:49

I unfortunately had to replace both my air conditioning units within two months of each other. My experience was amazing. Matthew and Cameron are the BEST! They were on time, very professional, neat, cleaned up each day, but above all I felt comfortable with them in my house. I can even I feel like we are friends now. I highly recommend Air-Tro Inc for your A/C needs. Ask for Matthew and Cameron you wont be disappointed.

Review №55

2021-12-09 03:04:25

Kevin and Team were awesome! The installation team was professional and offered great suggestions! Everything was super clean after every days work! They also adjusted to our schedule as needed! Great team great installation! So nice to be warm now!

Review №56

2021-09-20 16:26:40

Air-Tro was prompt and the work was done soon after we contacted them. Work was done neatly, and operation of our new equipment was clearly explained. We are very happy with the work, and our new split AC/heating system

Review №57

2022-08-23 17:37:41

We made a routine maintenance service appointment many days in advance. The appointment was scheduled between the hours of 10 am-2 pm. A four hour window seems more than sufficient to show up. At 2 pm, when they had not shown up yet, I called the office to find out what was going on. I was told they would probably be there by 3 pm though didn’t show up until after 4 pm and finished after 5 pm. That’s a 7 hour window!! This company completely disregarded my time as I scheduled other things around the appointment time. It would have been appreciated if someone called me at 10 or 11 am asking if it was ok to reschedule the appointment for later in the afternoon. We have used Air Tro for many many years and this is completely unacceptable for a service appointment.

Review №58

2021-05-22 22:53:28

Reliable and honest. They dont try to sell you work and equipment you dont need. Technicians are very qualified and pleasant. Theyve been maintaining my AC/heating System, so I called them when it needed to be replaced. Quite a few residents in our Building use their services.

Review №59

2019-12-14 19:26:46

I have been a very satisfied customer of Air-Tro, Inc. for over 30 years. I would highly recommend this company if you need any air conditioning or heating service or if you are planning to upgrade.I live alone and I feel very comfortable with all of their repair service employees coming to my home.

Review №60

2019-09-21 00:04:15

We just had Air-Tro install a new furnace and air conditioning unit. Our existing maintenance contract was with another company, who was unable to provide a new unit for 8 weeks, despite being a regular service client. We saw in our paperwork that Air-Tro had installed our original unit 30 years earlier and called them. Kevin came out and assessed the issue. He explained everything with tremendous clarity. We had the units installed within 1 week. They were amazing, clean, professional, and very comfortable to be around. I cannot recommend them enough. They went above and beyond in every aspect of the installation. We could not be happier.

Review №61

2018-01-23 16:28:18

I have used AirTro exclusively for many, many years. They are prompt and most importantly, they are GOOD! I am very happy with Derek. I request him personally when I call for service. He is always prompt, knowledgeable, efficient, and friendly. AirTro is the most reliable heating and air conditioning company I have ever used.

Review №62

2019-04-26 20:03:50

I’ve been using g Air Tro for 30 years. Started with business in Pasadena where several heating and air units were installed. They use top quality equipment and continue to provide quarterly maintenance services as well. Because of their professionalism and quality care provided to my former business I began using Air Tro for my home. I highly recommend them. Thank you Kevin for operating such a great team🙏🏻

Review №63

2021-01-19 21:01:21

When I called on Saturday, I spoke with a professional, was given a base quote for a repair visit. The problem had become intermittent after that. Mike called before he left, arrived on time, ran tests and made adjustments. He asked if I wanted more in depth testing, telling me what the cost would be. I said yes. There has been no recurrence of trouble since. I recommend Air-Tro. They are pros!1/19/21 Update: The intermittent problem returned. Guess we wait for it to become repeatable and diagnosable. (No fault of Air-Tro, stay tuned)

Review №64

2020-07-01 02:22:48

Over the years, we have used Air-tro to replace heaters in two different homes, and now to upgrade our air. Each time we have been extremely happy with the quality work, professional service, and fair price. Best of all, the units have been trouble free and very effective.

Review №65

2019-04-23 19:11:28

Matthew and Cameron did outstanding work on my central air replacement. They were right on time, courteous, hard working, and treated me and my property with respect. Your team made an elegant installation working in very limited space and access.Matthew explained his work from the new plenum to the French drain; instructed me on the operation, care, and maintenance of the system; and they did a great job of cleaning up the property when done.And your price. I had a frank discussion with the carnival barker selling A/C systems at the big box stores and gave him the details of my house for comparison. Merry Christmas he said, We couldnt have touched that system for under (two grand more).Well done, Air-Tro, well done

Review №66

2019-05-04 19:26:44

The Air-Tro crew are consistently prompt, polite and capable. They installed our 3-tier AC/heating system, and have maintained it well for over a decade. In the few instances where the worker did not know an answer, he found the answer and got back to us quickly.

Review №67

2019-09-23 21:51:44

Skilled considerate service provided by the Air- Tro Technician for the replacement of our AC/Heating filter. Also well informed by him concerning the need for regular filter changes together with instruction as to how I can personally do this if needed between scheduled service times. This was followed by a phone call from a company manager to ensure I had received appropriate service. Excellent technicians, personalized managerial attention, and top quality service. Very pleased!

Review №68

2019-11-08 00:38:13

We have used Air-Tro for many years for all of our A/C and heating needs..Their employees, from sales department to installers to technicians, are professional, knowledgeable,friendly. Always on time and exceedingly neat.We like dealing with a well-established local company.

Review №69

2019-08-23 17:25:51

Our AC units were installed by Air-Tro two years ago. Their service is wonderful when we needed any kind of help, and the units quality are very good. We are very happy that we have this great AC system during such hot summer season. Highly recommend Air-Tro if you are looking for a professional company to install AC with reasonable deal.

Review №70

2019-12-14 04:18:28

Workers were very professional and worked steadily. They kept me updated on their progress and what they would do extra to make the installation quality. Don and Marco were fantastic. I would certainly recommend Air Tro to my friends.

Review №71

2021-07-05 03:59:52

I have a twice yearly inspection of my equipment including filter changes. We have had this equipment for 15 years and it is functioning properly and well. Air-tro reminds me of my coming time for inspection, we make an appointment which they have always kept and they take care of anything that needs updating to keep my systems running well.

Review №72

2021-01-12 22:54:56

For me, deciding to get ductless air conditioners was a major financial investment. I was apprehensive about having workers in the house since we have kids doing school from home, but on day one it was clear I made the right decision to use Air-Tro for the job. The work team, led by Matthew, was professional, capable, and polite. I love the products they installed and I have total confidence in the job they performed.

Review №73

2024-05-03 15:47:26

Always polite and always try and solve the problem on the first call ! Highly recommend them !!!

Review №74

2020-04-25 00:23:59

Our system was blowing hot air instead of cold and it is 99 degrees out today. Service guy Jaime Orozco came out and not only fixed the problem, but impressed us with his courtesy. He really went over and above, and charged us basically the minimum for what this job required. Id trust him no question in our home even if we werent here- he was that nice a guy! Thank you AirTro. Its nice to know there are companies like this still out there. PS he arrived having obviously looked at our info and knowing why we were calling so I didnt have to explain it all over again. Plus he was a great social distancer! :)

Review №75

2021-04-02 15:58:23

Air-Tros service personnel are always on time, clean and courteous. They keep the client informed as to the condition of their HVAC system and advise if anything needs attention to ensure a smooth operating system. We have used Air-Tro since they initially installed our HVAC system over ten years ago and would not consider any other HVAC contractor to perform our maintenance.

Review №76

2021-08-13 00:15:38

Great company with knowledgeable and friendly technicians! We had our HVAC system replaced because our existing system was underpowered for the size of our home. They worked with us to design a system that fit all our needs. Would highly recommend AirTro to all our friends!

Review №77

2018-01-29 02:36:02

The service was great. The technician arrived as scheduled. The issue was found to be a flame sensor. The tech was able to repair the sensor, saving us some additional replacement charges. He was professional and friendly.Powered By To Your Success, the Customer Satisfaction Company

Review №78

2019-07-18 23:52:00

Air-Tro replaced my A/C condenser 2 years ago (I was also happy with their service back then) and last weekend the remaining component of my HVAC system went out (it was 20 years old from a different vendor). Air-Tro came the following morning (Sat) and found that my motor was no longer working in the furnace system and offered to replace it or replace the system. The remaining system was 20 years old so I opted to replace the system. Jose came out Monday morning to give me a quotation and happily answered all my questions. The install was scheduled for Friday morning but due to some scheduling changes they were able to fit me in two days earlier than planned (we were dying in the heat wave). The Air-Tro install team was on time, clean, polite and worked very hard all day in my attic (in the sweltering heat). They were able to get the system installed by the end of the day (long hours for them) and up and running by 5:30pm. They were great with my dog around and made sure not to let her out during the many times they had to go in and out my front door.My house is now cool (and heats as well) and the new system is much more energy efficient and I even have a fancy new touchpad thermostat that I can now control with my phone remotely to set the temp in the house. They also custom made me a cover for my crawlspace access as they noticed I didnt have one when they were on that side of the house and didnt charge me for it.I cant recommend Air-Tro enough!

Review №79

2020-10-01 18:36:36

AIR-TRO is a family run business which still has old fashioned values of honesty, professionalism and integrity which are frankly hard to find. Ryan worked on our system on a sweltering Friday until 8:30 at night. Our system was complicated yet they figured it out. My husband and I are happy customers.

Review №80

2020-04-22 23:46:26

I called to set up an appointment and was given the customary time frame. Chris, the technician, called me when he was on his way. Arrived right at the time stated and with his protective gear including mask and shoe coverings. He asked me for the location of the equipment. Because it is in the attic, he also brought in covering for our flooring. Completed all the work inside and then went outside to check the outdoor equipment. It all took about an hour to finish everything. Completed the paperwork, explained to me exactly what he did, took payment and left. He also sent me pictures of what he checked so I know exactly what he did. Great!

Review №81

2020-08-11 02:15:22

Air-Tro has always been excellent. Chose them because of reputation and they are nearby. Employees all well-trained and professional. Tristan has been our tech several times and does the best job!

Review №82

2019-01-03 00:17:12

I just had a technician by name of Alex fix my very old wall heater He was so tenacious at figuring it out, professional all the time. Thank you John for your excellent service from getting a tech out as i was freezing. I will continue to keep Air-Tro as my go to company for air conditioner and heating! Thanks Alex for a wonder job well done.

Review №83

2020-07-30 16:17:38

I work long weekdays, and only had weekends free for our yearly service. Received a text regarding a reminder, answered back the text and said Saturday if available. Answered back quickly, with a four hour window on a Saturday. The called at 9am for a 8-12 window and said on their way. He was masked and courteous. Did a check and then I noted an issue that i was having with a vent. He said no problem and 10 minutes later he was done. Just Professionals all around as was our original install.

Review №84

2018-05-29 18:20:24

Air-Tro and their technicians perform thorough, reliable work on our A/C and Heating systems. Chris C. came out last week and did his usual great job of checking everything out, cleaning up the dirty stuff, and letting us know the status of our equipment. We definitely recommend them if you need a new Heating / Air Conditioning system, or need maintenance on your existing systems.

Review №85

2020-04-29 15:24:43

We have been residential Air-Tro customers for more than 20 years, and we would not consider anyone else to provide air and heating service. Even when we moved 30 miles away (five years ago), we asked them to provide service at our home and they have continued to deliver outstanding service for us.

Review №86

2017-06-30 12:49:54

AirTros service tech, Joshua, arrived with a thorough background on our systems installation history and issues from other service visits. Once certain information was clarified, Joshua restored our system to full operational status. Professional, extremely detailed in explaining each step of service and knows his trade beyond his years. Awesome and my Labradors thank you.

Review №87

2020-10-01 22:11:59

Had a great experience with Airtro. The Technician they sent out was great! Not only did he to the maintenance he explained things to us very simply. He was very professional as well. Thanks for helping us out guys!

Review №88

2018-10-15 23:25:05

A horrible company. They try to sell you things you dont really need. And when they finally install the system, they messed it up, then made up excuses to delay the installation. And when they finally are done, they left a mess behind. Very unprofessional. Post sale service is also a great disappointment. They would find ways to charge you even within warranty. These people are not trust worthy. Save yourself headache and money: run away from Air-Tro. The office staff are so rude that contacting them only raise your blood pressure. Not worth it! They are nothing but a bunch of shysters! Ahh, also do not believe those five-star reviews because they could very well be fake!

Review №89

2017-11-21 14:45:51

AirTro has been servicing my heater and air conditioner for many years now. Jose is always prompt, pleasant and qualified. He informs me if there is a problem, but does not try to sell. I would recommend this company to my friends.

Review №90

2021-04-06 22:18:22

I have used airtro since 2012. They have been consistently professional and responsive to our needs. They service our air conditioning and heater in both our house and back house. I recommend them without reservation. During Covid when we couldn’t have them to the house they were understanding and waited until we were all vaccinated. Kudos

Review №91

2023-05-23 18:00:44

Prompt service. Very knowledgeable technicians who provided good information about what was wrong with our A/C and the available options. All services were priced as expected for the industry.

Review №92

2020-07-21 21:19:59

WAAAAYYY Overpriced!!!! – Shop around for prices first.I had a very poor experience with them. I called for service because my system wasn’t cooling as well as it has in the past – but it’s still working. When the tech arrived, he immediately pushed me to replace the system. (It has half its life left)The tech wanted to charge me $2,000 to “sniff” the lines (with a tester that costs $200.) I was charged $144 per pound of R-22. I know the material cost is less than $20 per pound. I was also charged $422 for a small can of line sealant. The exact same can is available online for $59. All the while he kept hustling me to buy a new system.Before you call these people, you should do your homework and find out how much the materials actually cost!!! I will never use these people again!!!

Review №93

2021-03-29 15:43:34

Tandex has been using Air-Tro for many of the years weve been in business in Irwindale. The technicians and response time and service and equipment which Air-Tro has provided has been perfect!. We have had no complaints with all the years relationship between us. I highly recommend the awesomeness of Air-Tro Air Conditoning!.

Review №94

2020-09-10 19:58:13

We had Kevin R come out to service our compressor today and must report, we are very happy with the service he provided. Not only did Kevin diagnose and fix the problem, he took it one step further and analyzed the actual cause of the problem. Very important because we can now avoid possible future problems, and avoid something worse happening. Kevin R was professional, courtesy, honest, knowledgeable, and willing to answer questions. Kudos to Airtro for employing people like Kevin R!

Review №95

2023-11-17 07:28:32

I highly recommend Air-Tro. Their staff handled our heating issue in a very professional and courteous manner.

Review №96

2020-11-06 17:29:56

The workmen were on time, courteous, and professional. There were some issues with my attic that they were able to solve with some creative thinking, and they also installed a catwalk and some lighting in the attic at no extra charge. Everything is installed now, and the heat and AC is working perfectly.

Review №97

2021-06-05 00:59:25

The technicians were quite efficient. Installation, clean up and testing of the HVAC for my 2,200 sf home were done within two and half days. We are looking forward to enjoying the cool house this summer.

Review №98

2021-03-25 19:24:25

I’ve been using Air-tro for a few years now. The installers are always knowledgeable and honest. They don’t try to sell things you don’t need. They are also very responsive, I’ve needed help with permit info and construction, and they were there helping me out every step of the way. Special thank to Kevin B for all the help. Thank you Air-Tro

Review №99

2020-05-07 20:05:52

The installers arrived on time and completed the install in 1 day! They were clean and respectful of my home. Once complete they walked me through the entire operation. The system works better than anticipated!

Review №100

2019-03-21 15:03:43

Air-Tro is an amazing HVAC operation in the business of taking care of all of your needs! Tristan Hunter is an amazing Service Professional that has so many years of experience. Tristan will make sure you are comfortable and safe in your home. His ability to communicate my needs and wants was easy to understand. Great Company ... WOW!

Review №101

2021-05-04 05:40:46

We have been using AirTro for the past 20+ years for the installation and yearly maintenance of our HVAC system in a 2 story, 4600 sq foot home. Reasonable and reliable. Thanks Tony.

Review №102

2020-12-31 21:49:39

We have been working with Air-Tro Heating And Air Conditioning in Monrovia for about 2 years and have developed a trusted working relationship. Our business frequently comes across situations where HVAC equipment has broken down or has caused property damage to the structure from a failed condensation drain. In these cases, the owners ask for our referral of a competent and reliable HVAC contractor and we have no hesitation referring Air-Tro to any sized project, residential or commercial. We understand that referring other contractors will be a reflection on our business and are careful, referring only those we know will treat our customers the same as we would expect. If you need an HVAC inspection, unit service, duct work replacement, or unit replacement, consider giving Air-Tro an opportunity to provide you a quote for their quality service and expert recommendations. Highly recommended.

Review №103

2024-06-17 21:53:25

The technician was very nice and Courteous .

Review №104

2022-04-06 22:38:08

Ben Richter:Just a short note to say how extremely pleased I was with the AIR-TRO, INC. Annual Maintenance visit by Ruben Gamez on Monday, April 4th. He was careful, knowledgeable, neat and clearly experienced in every aspect of the job he did for us. I couldn’t be happier with the results of his excellent work!I think that it’s important to recognize excellent work ethics and professionalism for an individuals who work as part of a team and I just thought that you should know about these recent contributions made by Ruben.Thank you very much.Best regards,Dave

Review №105

2022-12-07 20:00:52

Called up and got same day service with no upcharge. Came out and fixed problem and charged me a good fair rate. No issues, techs were professional and honest.

Review №106

2022-07-21 20:38:18

I have been with Air-Tro over ten years and have never been disappointed with the quality of their work or the professionalism of their technicians. Responsive and punctual always. Thank You!

Review №107

2021-09-09 15:08:32

They wasted 8 days to give me a proposal and after that just texted me “ My supervisor got back to my yesterday and confirmed that we are going to pass on providing a bid on your job. Thank you for the opportunity and good luck.” Not even email and the technicion did not answer his phone to give me a valid reason. Very disrespectful.

Review №108

2021-03-02 19:13:14

I have been very pleased with my maintenance contract with Air-Tro. Their technicians and especially Reuben are knowledgeable, efficient, punctual and attentive to my concerns. I would recommend Air-Tro to my friends and family.

Review №109

2020-07-29 00:16:42

Air-Tro were great to deal with. Very professional and courteous, answered all my questions and did a great job judging by the coolness of my home!! I would definitely recommend them.

Review №110

2018-02-17 20:25:23

The technician Eric was sent to our home for our semi-annual service on the air conditioning equipment and furnace installed by Air Tro. Like all Air Tro technicians, he was extremely courteous, prompt, and neat. We appreciated his visit and hope to see him next time.

Review №111

2023-12-05 18:36:18

Service was excellent, great follow up, quote for future replacement was very high.

Review №112

2018-04-04 04:00:14

I called these guys because they had a nice write up in the San Gabriel Valley Magazine. I should have checked the Yelp reviews first!!The guy came to my house to check my wall heater...which was not igniting. I didnt realize that the thermostat had dead batteries in it...which Im sure that was the problem to begin with. He dusted off generator, he said that this part would last a lifetime ... and then put in a new one! Guess he needed to do that to charge me. I was only suppose to pay $99 for the visit...and he charged me the $246 without giving me a quote FIRST!!! What. Call BBB of Los Angeles and they did take my claim and posted it against them for 3 years!! Owner also told me if I took my negative reviews of Angies List he would give me a full refund!! I DID NOT TAKE THE MONEY!!Tried talking to to the owner Jim Hunter, forget about it...hell say anything to be right!Wow, talk about gauging!! Thank God I didnt call them for a big job!!

Review №113

2018-04-19 03:28:11

I’ve been a customer with Air-Tro for several years. This time Derek helped us to fix our central AC unit. He was prompt, informative, personable, and efficient. Another great experience with Air-Tro!

Review №114

2021-10-19 22:20:53

Air-Tro provided the most detailed, yet easy to understand, quotation and after I selected them they performed the work as promised. They are reliable and have good people on-site and in the office.

Review №115

2019-02-18 20:01:45

Ive been a happy customer of Airtro for many years. Todays technician was Ruben Gamez. He did a great job, efficient and thorough. All of Airtros technicians are highly qualified, nice guys. And all of them clean up after themselves, which I appreciate.

Review №116

2020-07-31 19:47:00

Overpriced and dishonest! My upstairs A/C stopped working. They came the same day and replace the capacitor. They used a Turbo 200 multipurpose capacitor that cost $55 on Amazon. Their charge for the part alone was $243! 15 minutes after the tech left the A/C broke again. They returned and said it needed a new fan motor. 3 days later they said that the part wasnt available and offered to quote me on a new A/C system. I then called the HVAC contractor that my company uses and they were able to locate the parts. I called Air-Tro and offered to pay them a fair price for the capacitor but they are sticking by their 500% parts markup. Now Im just going to fight the charge with AmEx.

Review №117

2020-08-17 16:56:13

Ive used AirTro twice, once for an HVAC issue and currently to install a mini-split unit. They were always very professional and fair/up-front in their pricing. Great team. Thanks!

Review №118

2019-03-26 04:57:50

Very pleased with the entire process. Representative advised me on the best options for my home and lifestyle and did not try to sell me more than I needed. Crew arrived on time, and after completing the job, cleaned up so well that I would never know they had been there. Highly recommend.

Review №119

2018-05-22 17:02:34

Needed someone to service my AC and they were able to come out right away. The tech Ruben was very professional. He was able to service my unit and kept my house cleaner then it was before. I highly recommend them.

Review №120

2023-02-03 02:08:41

New Aircondition units were installed. It cost me around 30k. One of the units failed within 18 mo. It has been 5 months and I can’t get them to repair and replace. In addition they want to charge me for the repair

Review №121

2020-11-05 22:04:50

Air-Tro is great! Had an extremely competitive price and they were so nice and worked around my busy schedule. Everyone I’ve worked with has been very kind and knowledgable

Review №122

2020-09-18 15:38:45

After our old system broke down, they did an awesome job installing a whole new super efficient HVAC system, professionally and on-time in the middle of a pandemic and during fire-season. Quality work, definitely reccomend.

Review №123

2020-03-12 21:40:22

Air-Tro is very proactive, professional, well-priced, and have a great team. Im always impressed by their very high level of knowledge and great customer service. I highly recommend them.

Review №124

2013-01-10 16:53:46

Air-Tro came to my house yesterday when my furnace would not come on. Air-Tros tech, Johnny, was able to repair my problem for just $84. Johnny was very knowledgeable and, because he was focused on the customer, was able to save me $200+ on what the repair might have cost. I highly recommend Air-Tro.

Review №125

2020-04-03 20:39:03

Thank you Peter (Sales), Chris and his crew for making a HUGE improvement in our A/C and heat flow!! Replacing all of the ducts and a new filter makes all the difference. You were courteous and professional. GREAT WORK😁

Review №126

2023-08-09 14:16:30

Every time AirTro employees come out to our house which has only been three times total, they have been very friendly and professional.

Review №127

2019-03-30 06:16:17

We have always had great service from Air-Tro. When we have had to renew a part, it is always because that part is truly worn. Most years the cost is just the normal annual cost, which is very reasonable.

Review №128

2020-07-17 23:38:14

The maintenance agreement has kept our very old system in perfect working order. Joshuas recent visit was typical of the Air-Tro employees in that he fixed and maintained our system without any pressure to purchase any unnecessary replacement equipment or service.

Review №129

2021-09-02 13:20:47

We have used Air-Tro for over 9 yrs and found their high quality service to be professional and consistent. The cost for service is moderately priced.

Review №130

2018-03-24 01:27:03

We love our service experiences with Air Tro, and happily recomnend them to others . With our latest service, Alexander did a great job for us and was very efficient.

Review №131

2022-08-21 23:49:50

We have used Air Tro for our commercial system in a Large Estate. They are qualified, professional, timely and courteous.

Review №132

2023-09-26 19:46:21

The technician was very efficient and did a great job servicing the heat and air conditioning system.

Review №133

2019-08-23 02:14:17

After another HVAC firm told me that $20,000 of heating and air conditioning equipment I had install six months earlier by a company it had taken over (but for which it was not responsible) was incorrect, inoperable, and needed $10,000 of re-engineering, Air-Tro confirmed that the problem only was a blown fuse. It got my system back in order for about $150 and saved me $10,000 of unnecessary work.

Review №134

2021-06-10 01:05:04

Air-Toro was the low bidder to replace our HVAC system. They were responsive to questions and flexible with scheduling. Best part-our a/c is working again.

Review №135

2021-06-24 15:13:16

Ive used Air-Tro for many years and find them to be very professional, never cut corners and resolve my heating and air conditioning issues. They are not the cheapest service in town, but you can count on the products they provide to last years.

Review №136

2022-12-05 19:39:20

Air-Tro always comes through for me, whether I need help at my business location or residence. I recommend them wholeheartedly.

Review №137

2017-04-30 11:31:52

Great experience from my initial phone call thru the completion of service. Ryan, the technician gave a courtesy call letting us know when hed arrive, arrived when he said he would, and was very professional, courteous and efficient.

Review №138

2021-03-02 22:27:11

Air-Tro installed a complete Lennox heating and air conditioning system, including all duct work, in a 1905 Historic single story home located in Echo Park.Previously the home was equipped with a natural gas wall heater.After considerable research, I selected Lennox as the vendor and high efficiency specifications for both the heating and air conditioning systems to minimize the operating costs.The furnace installation was completed into the attic with ducting and air vents into each of the rooms.The furnace selected utilizes a variable speed blower motor for minimum power usageThe air conditioning unit was located just outsideof the rear entrance to the home and is very quiet.The installation was completed 100% with no added work required. Overall Air-Tro did an outstanding job!

Review №139

2020-03-31 21:54:39

Appreciate Air-Tro Inc very much, and especially Hector, for providing service on my HVAC system compressor even during these challenging times. I hope the staff remain safe and well.

Review №140

2014-07-31 20:24:44

Appointment made yesterday for 8-12 this morning, tech not here at by 12:00. I call and they say he wont be there until 12:30. He fails again to show up at 12:30. Call again and I am told hell be there by 1:00. Still not here and the person I spoke with in the call center was unable to reach the tech. I have no idea how a business can operate like this. Very unprofessional, Ill be talking to my operations manager about switching vendors.

Review №141

2022-08-25 23:42:48

It must be hot and horrible in an attic in the afternoon in 100 degree heat - but hours of repair work didnt deter my Air-Tro service tech. Got the job done and was happy about it. Thanks!

Review №142

2019-05-06 18:21:03

Weve been using AirTro for over 15 years. They are reliable, dependable, and work efficiently. I highly recommend them.

Review №143

2023-07-03 23:35:12

Chris C. finished the repair of my HVAC. He was fast, efficient, and a true gentleman. Thank you Air-Tro!!!

Review №144

2021-04-27 20:32:12

Positive experience from the call to the service. Very punctual and showed me the problems before hand. Glad to have them locally since they are my go to for any ac/heater maintenance and problems.

Review №145

2024-05-30 19:06:55

Excellent customer service and very professional

Review №146

2019-11-30 23:24:40

While the installation of our HVAC system was very efficient and professional, Ive been shocked at the high cost of yearly maintenance. We paid almost $350 the first year, and it went up another 10% this year.

Review №147

2020-11-05 22:41:31

Airtro is always punctual and prompt. They reccomend work needed, but dont push you to spend just to make a sale. Great team, great service and great people.

Review №148

2022-11-17 23:14:46

Absolute professionals! Very happy with their work. Will certainly call on them again for my HVAC/furnace needs.

Review №149

2017-08-19 18:37:56

Our technician Mario was very prompt and nice. I told him my concerns, he listened and explained what the issue was. He fixed the issue and even went beyond and addressed other concerns I had. Thanks Mario.

Review №150

2022-02-04 18:54:24

I had the pleasure of working with this company as an employee for 6 years, I have worked with many companies an Air-tro its been the best ever company that i have been with, i have and i will keep recommending this company to anyone that needs help with their HVAC, this company has great customer service, fair prices, unbelievable installers and top notch technicians, i would like to thank Jim, Bob and everyone at Air-tro for giving me the chance to be part of the team 🙏.

Review №151

2018-02-16 18:22:57

Great on-time service, excellent work, knowledgeable technicians. We have been Air-Tro customers for about 7 years now, with nothing but good words for this company and its employees!

Review №152

2023-12-07 04:32:06

We have been very happy with AirTro’s service for several years now and remain very happy.

Review №153

2019-03-21 20:54:23

They send out A guy. Luckily I knew what was wrong. Just the furnice igniter. Then the owner sends me a letter two weeks later and says I need a new circuit board for 500 dollars plus instalation. The owner trains his guys to take advantage of you. Be careful!!!

Review №154

2022-05-04 22:15:58

Excellent service, on time. Very good folks, hard to find now a days. I have been with Air Tro for over 4 years now. Highly recommend!

Review №155

2017-05-16 12:43:16

They estimated my work, I agreed as thought it was a difficult job. Turned out to be super easy. They refused to come down in price. I live next door to to owners mother in law.

Review №156

2022-10-10 22:40:07

Service was for a rental property. Air-Tro was great with coordinating with the tenants and resolved the issues.

Review №157

2018-05-15 02:54:03

Gerald took care of our maintenance service efficiently, timely & professionally. He was courteous & explained all that he did & answered all of our questions without hesitation. Great Job !

Review №158

2021-05-23 18:06:34

Air Tro was very efficient, and this is the first time that I felt myHeat Pump functioning the way it should.My 30 year old system was never installed properly.

Review №159

2016-07-26 15:23:15

Started my job back in April of this year and had other companies to assist our needs to our HVAC and etc. Today we have Air-Tro as our selected vendor.. had a few guys from them came out and made the repairs that were much needed.. Recently we had Rubin come out.. to look at our freezer last week 2 times (last minute calls) and he showed every time...He started to check the freezer and made a call to the manufacture tech support.. We thought the freezer was going to have to be replaced.. over the weekend little ice built up... so another call was made to him. He said he would be back out on a 3 visit for the same issue, except this time we had another 2 problems.. I was thinking he is going to forget about us and WRONG I WAS. There was Rubin ready to take another look at the problem. He got behind the freezer and made a call to tech support. Seemed that someone from before our time had monkeyed around with it and didnt know what they were doing. Then of course we took him to our other issues.. By 4:30 he was still with us and got 3 issues knocked out..Rubin, Thank you for all your help and resolve to our problems.Thank you Air-TroGabe

Review №160

2020-07-31 23:09:40

I am very pleased with the new HVAC. The technicians, Jonathan and Mario are well trained professionals. They also were very mindful of masks and keeping a distance.

Review №161

2019-07-12 19:27:31

Our family lives in a Pasadena high rise condominium building on Lake Street in Pasadena. The building is 10-years old and the HVAC is comprised of several components that cannot be operated by a Nest or Ecobee thermostat.A technician from Air-Tro, Inc. Hector T. installed and configured a Honeywell Lyric Round Wi-Fi Thermostat. He performed detailed function testing, and provided an in service on the operation and maintenance of our HVAC system.I cannot give enough praise to describe the professional work performed by Hector.Now, we can manage the HVAC of our domicile with an app on our mobile phones; this is a big help, because we can start and stop the heat or air conditioning when were away.

Review №162

2016-02-04 03:58:51

I had a whole hvac system installed from scratch.. Air-tro started off off with giving me the high expectations from the initial first visit.. soon to be after seeing the workmanship is where my perception of them changed to more of a get it done attitude rather than putting in quality work.. to keep this brief the overall process took over 4 months to complete due to some truss that needed to be reinforced because they were cut. also the furnace was assembled incorrectly.. along with unecessary cosmetic damages due to a lack of concern for property.. towards the end they brought some more proficient employees to finish the job and make the necessary repairs. as far as the product it is woorking flawless.. great equiptment.

Review №163

2015-11-05 22:04:23

Our service technician, Dale, was thorough in his work and went out of his way to explain the whys and the wherefores of the work he was performing. He also explained factors which helped me understand the operation and maintenance of our unit.

Review №164

2017-01-31 20:10:18

Thanks for years of excellent service and special kudos to your fine service technicians. Derek is always friendly, courteous, and knowledgeable, and it was nice to have him service our unit again.

Review №165

2019-09-07 13:01:35

The repair gentleman was so kind and respectful. His knowledge of the system had him in and out within an hour. The price was affordable too!

Review №166

2019-05-10 22:29:30

They took care of our needs quickly and under the estimate! Friendly and professional. We will always go with Air-Tro.

Review №167

2021-08-13 00:49:45

Tom showed up, he was personable and completed the service fairly quickly. He noted a few things for next year. Thank you, Tom!

Review №168

2021-04-03 05:21:32

I have used Air-Tro for many years and have been very pleased with their installation of equipment and all the followup service.

Review №169

2019-02-08 16:09:33

Air-Tro Team has been to my home & office for work to be doneThey were professional and friendly and gave advise to help us outI have and wil keep on recommending them to othersGreat job guys!

Review №170

2020-06-06 05:04:22

Tech was professional about his work and answered questions about the AC system in detail. I enjoyed the interaction. Hector arrived on time with face mask.

Review №171

2022-10-27 16:47:03

Great company to deal with. Our commercial building is on Pico and they were highly recommended to us.

Review №172

2017-02-02 19:12:35

The technician came in the time window scheduled. He called before he came and gave an estimated time of arrival. . . .and arrived as he said. The technician was young. The system is old. Both worked perfectly. Cant ask for anything more.

Review №173

2020-09-17 21:33:06

They are company that stands behind their work and I’ve recommended them for over 25 years to my clients and friends. I feel that they will always back up their employees and they have excellent long-term employees just a great company all over

Review №174

2021-06-30 01:24:38

JO was efficiently and carefully repaired our AC compressor. He explained clearly why it failed and what the repair would do to fix the problem.

Review №175

2022-04-16 18:11:46

The technician was prepared, clean, knowledgeable and friendly. He represented Air-Tro Inc. very well.

Review №176

2019-12-21 01:18:32

Best company I have ever used, from the start kevin Berry is a true pro, all the way through install there men are the best. Highly recommend

Review №177

2023-08-15 19:44:04

My repair person did an efficient job checking out my system.

Review №178

2020-05-13 22:47:40

We have used Air-Tro ever since we moved to Arcadia and find them to be honest and helpful with our a/c and heating needs.

Review №179

2018-04-24 21:16:48

Our regular maintenance is always done is a very friendly and professional manner. The service tech has all that he needs, and even changes the filter without asking.

Review №180

2019-07-31 18:03:43

Ive been using Air-Tro for 5+ years now and Ive always been impressed with their professionalism across the board.

Review №181

2017-07-30 21:38:25

They gave me a bid for a new system. Or hourly labor to repair minebut i went with a company that suggested i did not need a new system .just a repair and upgrade to current freon and not using R22anymore and gave me a fixed repair price.

Review №182

2022-01-22 21:10:13

This business is extremely dishonest. They pump up the cost like a heat pump. Very unethical. Overpriced and borderline scammers. Dont be a victim!

Review №183

2020-10-22 23:29:20

Air-Tro has done a great job for me, on a residential and commercial properties, they are highly recommended!

Review №184

2021-01-13 22:26:03

They are personable, professional & polite. They took the time to explain everything & were very clean & sensitive to my needs and my home.

Review №185

2021-07-29 01:33:45

The Tech that came out was very friendly, professional and knowledgeable in explaining how my AC works!

Review №186

2020-06-04 00:39:00

We are located out of the area and needed someone who was local to the job site to do work for us.The experience was without drama and as a professional contractor I would recommend them to others who need HVAC work done.

Review №187

2020-05-13 21:30:33

I have used them only for preventive annual maintenance. So far so good.They seem to be well organized

Review №188

2021-07-17 20:15:23

Air - Tro service people did a fast, clean exchange of my air-conditioning unit upgraded new ducts and air exchange . Good Job

Review №189

2017-08-28 19:13:32

We are going to switch providers. Terrible. Jose C., the repair man sent over, was extremely limited both in knowledge as well as manners.

Review №190

2020-01-17 21:52:38

The response was fast and the technician diagnosed the problem right away and came up with a work around to give us heat from our heat pump while we are waiting for the part to come in.

Review №191

2023-05-15 00:04:37

Best place for heating and air conditioning period there install team is second to none!!!

Review №192

2019-05-16 00:03:54

Air Tro takes good care of our heating and air conditioning equipment and I would highly recommend them to others.

Review №193

2020-10-28 23:31:44

Weve been a customer of Air-Tro for years. We have always had timely and friendly service.

Review №194

2022-08-20 22:43:41

Technicians are always professional and very competent. Excellent service . Highly recommend.

Review №195

2022-04-22 20:58:18

I had just an estimate for adding hvac capacity, fast response, I have not yet acted on my hvac needs.

Review №196

2020-03-05 23:55:34

Edgar is an outstanding service person.I would like him on my next scheduled service.

Review №197

2021-05-22 22:45:02

The estimate was fast and reasonable, and the installation was very professional and efficient. Thank you!!

Review №198

2022-08-21 02:18:50

They were responsive and prompt. We would definitely recommend them.

Review №199

2023-11-08 21:44:27

Justin is the man… He diagnosed the problem quickly and solved it!