Presentation on Map Reviews Nearby

ACCESS South Bay in Torrance

3.3 (199) 2551 W 190th St, Torrance, CA 90504, United States

Categories

Emergency veterinarian service
Veterinarian

Location on the map

Torrance, Los Angeles County, California, US

Phone: +1 310-320-8300
Site: https://thrivepetcare.com/lo...

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 3.3

199 Reviews for ACCESS South Bay 2024:

Review №1

2024-05-14 22:05:19

My girl Chihuahua had surgery at this other one place, sent home same day had a fever with kidney problems, very sick . Call Acess pet hospital and they took her in right away . Save her life, was there for 9 days . Had the BEST doctors and staff . Treated her and us with all respect . Lots of money but so worth it. Thanked everyone there, will never forget the attentive you were with her . Will always recommend! Tops! Always have faith and believe in miracles. Pray ! After 1 1/2 she’s still with us . 🙏🏼🙏🏼

Review №2

2024-04-07 17:01:28

Without a doubt Access saved my 12 year old goldens life. He had a needle in his stomach, fluid in his very space you could imagine and 3 weeks later he is 100% his crazy dog self again. I owe the world to this team and now Bruce can live out his golden years! (No pun intended 💜I would give access a 10 star review rating if I could!

Review №3

2024-01-14 07:41:56

Dr Sarah Zimmerman is an excellent cardiologist. She has treated two of my dogs. She is knowledgeable, compassionate, thorough, and an expert in her field. Even though we moved 3 hours away, we continue to bring our dogs to her. She is one of the best!

Review №4

2024-04-25 16:46:58

Really had a lovely experience here yesterday. My little 4.5 month old Cavapoo puppy Oliver, clearly got into something yesterday. He threw up and initially I didn’t think much of it. But then quickly I realized he was weak, lethargic, wobbly, and drooling - and had a sense he must have eaten something toxic even though I’ve never had a dog do that before. Grabbed what I thought it COULD be, but really had no clue as this dog gets into everything and anything, and rushed over to Access per my normal vet’s recommendation.They took me seriously and took him in right away. I was a god awful blubbering mess once I got there - but they were kind, patient, communicative, and soothing. You can tell from their front desk reception down to the doctors and nurses that they all care about animals AND their humans well being as we.They kept him on watch a few hours, and when his vitals remained normal and he didn’t get worse they gave him a few recommended treatments and I took him home to continue to monitor. I felt they didn’t try to push on me more than he needed, as they could have easily said “we need to monitor him for the night” or “we need tests run” and were very transparent about their opinion and what my options were.He is feeling better today / almost seems back to normal - but I’m super thankful I took him in and got the professional advice and care he needed.I will def be bringing my pup here if ever there is another emergency and recommending Access to others.Thanks again team!

Review №5

2024-06-25 16:30:00

Brought Olive (woof) the evening of 6/24/24…. We were there from 630pm to 1130pm. Got a little antsy from the wait, BUT everyone on duty: triage staff, front office staff, back office staff and doctor were EXCELLENT as always. This is why ACCESS South Bay IS our emergency animal hospital of choice! I appreciate everyone there and what they do for our family members.

Review №6

2024-06-26 16:15:36

This was my third visit to this place which handles all the different kinds of pets very well. How fortunate the South Bay is to have access to compassionate Specialists in Cardiology and Internal Medicine! Dr. Kunz, Internal Medicine, was absolutely wonderful and thoroughly explained everything in such a way we could understand. At a previous visit a year or so ago, my cat was also seen by Dr. Zimmerman, Cardiologist, who was also excellent in explaining everything. The Vet Tech(?) who did the pre-exam fact-finding was a very good listener and communicator (sorry, cant remember her name, but she was wonderful!!). The Front Desk staff are pleasant, friendly, helpful, and just responsive to any needs you may have. All staff members handled my cat compassionately. Its so comforting knowing where to take my darlin in case of an emergency 24/7. The facility is nice-looking and clean and they have a shaded seating area outside to wait in, which was good, since my cat was more comfortable waiting there without dogs around inside the lobby. Yes, pet healthcare is expensive, but consider the knowledge and experience these Specialists must have, and the many years of schooling & training. It is not an easy profession. They earned their credentials and DESERVE to be paid well, same as human doctors/specialists, only they have to learn about many different animals! Pet insurance helps with the expense and to provide peace of mind, but its also very expensive. For myself, it hasnt quite paid off yet, but I guess thats a good thing.

Review №7

2024-05-06 19:15:48

Best bet visit ever. Took my puppy to the ER because he was attacked by another dog and ended up with a laceration on his face. Didnt have to wait at all and they were able to staple his face and clean up the wound without sedation which was shocking because he is so fearful. Got antibiotics and pain medicine and wound is healing nicely. It wasnt even very expensive...also shocking. Anyway every time Ive been there Ive had a very pleasant experience and I dont feel like Im getting ripped off

Review №8

2023-11-22 09:53:55

FAO Manager Torrance Access EmergencyIf I could give zero stars I would!I rarely write complaint letters but I’m so disgusted at tonight’s visit that I feel compelled to put this in writing.At 7.30pm this evening i called Access Torrance to advise them my dog had mysteriously developed lumps and bumps all over him. I was told to bring him down die to a suspected allergic reaction and the wait time was about two hours.We arrived at 8.30pm and we were the only ones in the waiting room. We received a check in message saying our wait was one to two hours. They came and took our dog and told us the doctor would be out shortly.During this time the waiting room filled up and clearly there were some urgent patients which took precedence- understandably so. However after three hours and after seeing a few people go in which were definitely not critical I asked how long they thought it would be. The receptionist told me we were next and would be with us shortly.Thirty minutes later I watched three people go in before us. One with a dog that had eaten a carrot! I guess that was more critical than my dog who was potentially having an allergic reaction to something.I eventually asked for another update and eventually they sent out a technician who was very irritated by having to come and see me and who told me it would be a long wait as he wasn’t critical. At which point I asked why they had not told me that three hours ago so I could have taken him home. They then had the audacity to tell me i had not been there three hours when my check in message very clearly said 8.30 and it was now 11.30pm - and then the icing on the cake - she told me it was a hot spot - when I know 💯 it is not a hotspot! I nearly laughed in her face! He has over 30 lumps all over his body. They are NOT hotspots which I am very familiar with. Clearly she is not trained at all and I clearly know far more than her having owned Newfies for many years. It was laughable. My dog had at least 30 lumps and bumps over his body. These were most likely an allergic reaction. Not hot spots. Does she even know what a hot spot is!! I am also not someone who runs to an emergency vet for a hot spot. Of I go to an emergency vet it’s because I’m worried!! She should be fired for stupidity and lying as she told me the doctor had looked at him. No doctor would have called them hot spots - well we good or they should go back to school !I am absolutely disgusted at the treatment. To wait three hours and not to even be seen by the vet is absolutely outrageous and then to be told by a vet technician who knows less than I do it’s a hot spot!You should be ashamed of the service you provide. I have no problem in waiting for critical patients to be seen before me - but most were not critical unless eating a carrot is! And then to be given some ridiculous diagnosis is absolutely disgraceful treatment.We have in the past had fairly good experiences with you. Our dog Koa had successful surgery earlier this year. But after tonight’s visit I will not be back. We should have been told at the start it was not critical - but to be lied to and to be given false and ridiculous diagnosis is appalling.Shameful treatmentSamantha

Review №9

2024-06-25 14:22:07

I am giving a 10 star review for Dr. Creevy and for the vet tech with the short pride colored haircut ( sorry, I didnt get your name) who were both wonderful. Dr. Creevy was fabulous, listened very well, was compassionate, not in a hurry, and overall a very nice person. This review is for the front desk and three stars is being generous. First of all, no one goes to Access at 10:30 pm unless it is an emergency. Most appointments are emergencies. Two girls checking in and out, and a third possibly entering data on the computer. The two girls checking in were on the younger side, possibly explaining why they were void of communication skills, compassion, unable to have a normal conversation, didnt bother to get up when they see someone struggle to carry a sedated dog out the front door (just watched), didnt use the words please, thank you, or youre welcome, etc. I am writing this because the front desk is the first impression of people coming in and the last impression of people leaving. Get someone at the front desk who has the ability to converse with people under stress. I was not under stress but I watched them interact with those who were and it was heart wrenching. The same with the people that come and take information from the pet owners before they see the doctor. Again, very young, no personality, etc. I think it is the generation who is on the phone all day. They dont communicate except by text. Get front desk people a bit older and experienced in life, it will go a long way. Thank you Dr. Creevy.

Review №10

2024-03-19 21:57:59

Arriving to ACCESS South Bay, check in was very smooth. That’s expected… they want to take your money. Once in there, we were told it was $1500 to proceed to get some answers with our English bulldog and his small breathing issue that occurred that night. After that, it wasn’t enough info and the vet recommended to stay in the hospital for 2 days…$6000 cost. Like normal people, I don’t have that type of money and I was shunned for it. Sorry, I don’t have a vets salary. Long story short, we went home and in a matter of 2 hours my dog died. Mind you, quality of life was never talked about. And I can’t help but feeling if he would have died in their care, I wouldn’t have got that $6000 back.I called the next day to inform them of the situation and asked if I could return the $300 in medicine that we purchased from them that my dog never got an opportunity to take, and of course “Sorry sir, we can’t give you a refund”. What ever, I guess. But then I asked them for all records of everything that took place that night. They assured me that they would send them. I have called twice since then and they still have not given me my records.It was no issue for them to take my money but when I need the information I payed for, it’s like pulling teeth.Do your pet a favor and go somewhere else.

Review №11

2024-05-13 17:24:55

I wish I could give this place a 0 star. Seriously such horrible care for my pet. I did not even feel they cared about animals at all. No compassion for owner or pet. I had never heard of reverse sneezing before but the doctor brought me in and talked to me as if I should not have taken my dog to the emergency even though the sound had freaked me out and sounded like respiratory distress. She was very condescending and made me feel stupid. They did not do any other tests to make sure she was okay or check if there was any other underlying condition that caused the reverse sneezing. My dog is now doing it more and more often and looks uncomfortable. It could be nothing but they should of cared for my pet and double checked if it was anything else. Not to mention, I asked for them to send me a record of what they did there for insurance and they still have yet to send that and its been a week.

Review №12

2024-03-19 05:33:01

My experience with Access South Bay is nothing but heartbreaking, yet wonderfully compassionate. As was most days I brought my dog a 2 year old English bulldog to work with me about a mile and a half away from their location. His name was Bronco. I miss him terribly. I hope the door for my office and he was super excited and ran around thinking that I was going to chase him like I normally did. Except this time he ran out into traffic and was in this way a few cars got scared and on his way back in was hit by a truck. One should never have to hear or see their dog being run over. Yet it is a site and sound that I will never forget. I immediately picked him up put it on my truck and headed for the vet. He was obviously and very bad shape and injured quite critically. I called ahead to let them know that they had a trauma patient coming in in the next 5 minutes. When I arrived they were waiting for me with a gurney and immediately took him back to work on him. My heart was in my throat and my best friend was now gone. The nurse and the doctor came back into a room with me and told me that he didnt make it. And that they were very sorry for my loss. The nurse then gently asked if I would like to see him one last time and I said yes.About 10 minutes later the wheeled him in on another gurney he was laying flat and they had wrapped him in a blanket. They had cleaned all of the truck marks and the blood off him and you would never know that he had been hit by a truck. The effort that they took to do that to not go unnoticed at all. About 10 minutes later they came back in they asked me if I was okay and what did I want to do with his body. They gave me the option to have him cremated which I took. Several weeks later my puppy arrived in a box. I miss him terribly.Heres the real take away about Access South Bay:I was treated with a level of compassion and softness and professionalism that was extraordinary for lack of words.And every step of this extraordinarily horrifying process I was talked to with a level of compassion and sympathy that was extraordinary. Their choice of words their mannerisms were all carefully curated for my experience and to ease my pain.They went above and beyond in cleaning up the dog for his last viewing and interaction with me because nobody wants to see a bloody animal and they cleaned him up extraordinarily well and very quickly.Their staff was extraordinarily professional and sympathetic. I cannot speak to other peoples experience I can only share my experience and I found them to be wonderful I am very thankful for the way they treated me my dog and for their effort in going above and beyond in a very tragic and horrible situation.They unquestionably will have my business for all of my animals now and in the future.

Review №13

2024-05-26 03:32:45

ACCESS South Bay really made our weekend! We brought our 10-week old puppy in on an emergency visit as our heavy 5-panel back door closed on his foot. Mark and the team at ACCESS gave us top-notch care. And after learning his condition was not a critical issue, they adjusted our bill accordingly. Thank you ACCESS South Bay!

Review №14

2024-06-06 09:01:26

Just got back from this clinic after a long night. If your pet is in pain, I do not recommend this place. My dog is pretty stoic, but I brought her into this clinic after she was whining and clearly in a lot of pain from what it seemed like was something lodged in her ear. They told me it would be 3-4 hours before they could take a look at her ear, which was fine.The part that is not fine is waiting 4 hours before they treated her pain or sedated her. I understand that there were pets with more serious injuries, but having a nurse administer a sedative or or pain reliever is not a big burden on resources.

Review №15

2024-05-20 19:28:18

I wish I could give negative star of this place. Probably the worst place you want to go for your pet. The front desk is not helpful at all. My pet has to stay overnight, they said they will call us and check in at 10pm, 10am. But they never did. When we call, we were placed on this long hold and all they can say is, we are busy, your pet needs to stay here longer and here is what you have to pay extra. Upon picking up our dog, we had to wait for 2 hours to pick her up… and all the staff were chitchatting, eating donuts and pizza. We called 1hr before picking our pet up, then we had to wait until 10pm to start with checking out paperwork. Of course, they 2 hours we waited for her. We have to pay the “special care” they provided to our pet. Screw this place, the people here are evil.

Review №16

2024-02-27 02:17:46

Had an appointment with my dog to be seen by the internal medicine department. From arrival to check out, everything went smooth and staff communicated with me every step of the visit. The exam and diagnostics were completed quickly. The doctor and tech were kind and compassionate with my anxious aussie. Consultation and diagnostics were priced competitively for specialty services. Strongly recommend this facility for specialty or emergency care ❤

Review №17

2024-03-22 04:20:55

After seeing a 3.4 rating, I was very skeptical. And that just shows how much people suck! This place was 10 star service! I took my pup for a rash, EVERY SINGLE STAFF member demonstrated the upmost respect and world class service. The 3 ladies at the front were absolutely amazing, the techs and vets were also very caring and attentive. My dog is usually aggressive with vets at petco, and he didn’t even bark at them. Absolutely amazed by the level of service provided. They told me on the phone about a one hour wait, and it was even less when I arrived! Thank you, and I will be sending all of my friends and family here.

Review №18

2024-06-15 23:01:52

I called today to get lab results and the person who eventually answered was very rude when I mentioned that their phone system takes callers through a loop (choose 0 from the options and you will hear the list of options again). When I asked for the results, she told me I was given the results already and I assured her I wasn’t. She was very snippy and basically wouldn’t help me. If the results were there, why wouldn’t she just tell me or get a doctor?

Review №19

2024-04-10 22:43:26

Usually I’ve been pretty satisfied with their service but they just scammed me for my dogs prescription. They marked up the value of the medication to $232 versus online price of $70. When I tried to return the medicine unopened they refused to accept it since it left the store. Absolute ridiculous best thing the offered was 10% back. I’ve given them years of my service and that’s how they return the favor absolute scammed. The also said they mark up the price for convenience lol I didn’t realize it was an extra $160 for convenience!?

Review №20

2024-03-26 21:42:50

If you have the opportunity to take your dog to a different hospital DO IT. My dog was killed there, she was left there to DIE. She was doing WELL and IMPROVING until the minute I told the doctor the plastic had a limit. four hours later I received a call stating my dog was dead. when the Dr called me she was nervous and told me the nurse was walking by and noticed a strange position on the dog. Picked her up and was listening to her hear when my dog stopped breathing. When I got to the hot[ital the story I was given was completely different. at the hospital I was told the nurses were doing their runs and when they were checking on my dog its when she stopped breathing. My dog was improving she was diagnosed with a severe illness but was improving. All her organs were fine, her heart, her lungs, her pancreas. Her glucose levels had been decreasing and it was so funny that when the last dr called and said they might needed another three days and I told her to please do as much as she could to have her out by Monday, because I couldnt afford three more days plus all the care that she required after the dog all of as sudden died.days later I took my other dog to my VET who used to worked they and I mentioned what had happened with my other dog and how I felt and what I thought, he stood silent and said ALL I CAN SAY IS THAT THEY TAKE MORE DOGS THAN WHAT THEY CAN TAKE CARE OFF, they have the best equipment, but not enough people to care for the animals, AND I KNOW THAT BECAUSE I WORKED THEREwith that said, he automatically answered my question and confirmed my suspicion ACCESS SOUTH BAY KILLED MY DOG. THEY LEFT HER UNATTENDED AND SHE DIED.but they sure charged for ABSOLUTELY EVERYTHING THEY SAID THEY DID.If you really LOVE your PET DONT TAKE IT THERE

Review №21

2024-03-27 23:56:16

I’ve come to ACCESS South Bay on the two worst days of my life but left both times with positive feelings. Allow me to explain:I first brought my fur-child Jack in August 2022 when he was acutely lethargic, anorexic, and vomiting. At first, I was hesitant to bring him there, as a family member had a very bad experience at this location with their dog.The staff and the emergency veterinarian, Dr. Trusten Moore, were very accommodating and friendly. At the time, we were able to leave Jack there to undergo workup while we waited at home. Unfortunately, we learned of Jack’s cancer diagnosis. Dr. Moore took the time to explain everything, different options for further studies, recommendations, and answered every question I had. Due to Jack’s age, we decided against invasive studies/treatments and opted for supportive care. Dr. Moore emailed after a few days with results of his labs and to check up on Jack, which I deeply appreciated.Jack was brought again in March 2024, as he was succumbing to his illness. I called to ask about their services, the receptionist spoke to me gently and gladly repeated answers as I fought back sobs. She explained that, at night wait times are typically longer but that we’d be seen much sooner. We were brought to a peaceful room to spend our last minutes with our beloved dog. The technician and Dr. Lisa Nivison were very empathetic; they reassured us that we can take as much time as we need to say our goodbyes. They gave us step-by-step details of aftercare with Hearts & Halos. There were multiple announcements for triage overhead, so we knew it was a busy night, but could not even tell on the doctor’s face. She focused on us and we did not feel rushed at all.Although the outcome was very sad, we are happy for the care we received at ACCESS. We still have one surviving dog and we would 100% bring her there if she is in need of emergency services.

Review №22

2024-04-01 03:19:52

Amazing place. They didnt charge us for the basic exam and gave us a list of cheaper day vets to take our baby Chonky to. They kept in mind our concerns and didnt dismiss us or try to underplay it. Awesome staff and awesome place I would recommend coming here if you want quick, reliable, and fast service.

Review №23

2024-04-07 14:19:43

I had every pet owners nightmare recently. A very serious health emergency with one of my pups. My local vet sent me to Access. My pup was treated by Dr Er at Access and I have to say she is a fabulous Dr., very knowledgeable explained everything in detail and answered all of my questions. The staff on site was excellent as well.

Review №24

2022-08-11 14:24:06

My 9 yr old champion performance dog and first-born boy, is experiencing a life threatening infection that a different ER hospital missed, could not diagnose and released him after making us wait 8 hours to be seen, no broad-spectrum antibiotics, no fluids, no painkillers with obvious signs of distress and deficits. The second I carried him in to Access they took him from my arms and started working on him. He has a great team of specialty doctors caring for him, giving me updates and we can visit him. At least now he has a fighting chance.

Review №25

2024-02-03 16:22:54

Dr. Tammy Da Costa Gomez. She explained things well and let me know my options for my pet. Also she gave me comfort due to my pets age. It was a bit of a drive but it was worth it. Gave me peace of mind. Staff was real great thanks for everything.....

Review №26

2023-03-17 20:40:26

I am so grateful to ACCESS South Bay. I had to make the toughest decision to put my 18 1/2 yr old toy poodle down. They were so empathetic and kind to me. I know they see a lot of pet owners come through but they still took great care of me and my fur-baby. They allowed us to spend as much time as we needed with each other as I said a tearful goodbye and before she drifted off to a peaceful sleep. Now both my fur babies are together again.

Review №27

2024-02-05 06:52:34

Because it was a whirlwind experience where they just grab your dog into the back room and possibly (not sure because you are just billed for it) start doing tests on them, I just dont know how to evaluate the experience. It would have been nicer if the vet came out to talk to you in a room where you could comfort your pet and do some preliminary tests with you before they nab your pet like a lab rat and do whatever you trust upon God for them to do behind closed doors. Then while after four sleepless nights they hit you with $2K more testing bill (still trusting in God that the they did those tests), another $6-10K for a surgery that you really dont know if your dog needs (it just may fund their medical equipment) and then they pressure you over and over that your dog May Have sudden Death if you dont get the surgery. All this while you are just trying to get a coffee and just want to love your dog and keep her happy, healthy and loved. And the kicker of it ALL... They tell you that your dog may die over and over and then tell you that your dog might not be able to handle anethesia for things like dental cleanings.... UH well then she probably couldnt handle going under anesthesia for any other surgery, but you want $6K for a surgery that might kill my dog.... what am I missing. All I know is I will never be back!

Review №28

2024-01-10 19:44:49

First of all I’m being very generous with 1 star but I had no other option! Now that I have perused the previous reviews I can confirm this establishment should be investigated. My family member was quoted an absorbent fee amount for an overnight stay! $5000. Yes! one night! (why because your an emergency facility) When refused, it was an issue releasing their dog. Let’s also state the FALSE diagnoses!! You had them thinking the only option they may have was to put him down!!! What??? Would this be after you received $5000/nite? NEWSFLASH! I’m gladly to announce the little fella was taken to his own Vet! Now he’s back home and playful. Shame on you!PEOPLE do your homework on these Vets before you leave your furbabies in their care!PS You’ll probably delete this review and I’ll be watching! Get your act together!

Review №29

2024-02-03 00:40:15

Had to take my cat here for an emergency visit. We were taken care of right away. The staff were really nice, and explained to us everything that needs to be done. Blood work and x-ray were done, and results were given to us an hour. Would definitely recommend this place.

Review №30

2022-07-15 00:46:09

Dr. Da Costa Gomez is amazing!!! Her assistant Jennifer is too! Our 7pound yorkie mix had her snout bit almost off, Dr. Gomez was able to reattach and after 4 surgeries she looks great and able to remain a sweet doggie! Amazing place and we are so grateful!!! The Wright family

Review №31

2018-06-05 15:42:10

Was recommended by daughters friend to come here when in need of help for my cat. His legs were swollen due to a cat fight outside. He had three bite punctures to his lower right leg and I felt at ease bringing him here. The place is so clean and someone came out immediately to see what the issue was and gave us step by step instructions on what will happen. Thankfully it wasn’t anything worst than what it was but I was happy to see that they treated my cat well. I believe per evaluation it is $104 or $105 and prices will go up from there depending on what else is needed. They will consult with you first prior to doing anything.Now my cat is walking around after giving him his pain and antibiotics on a daily basis.

Review №32

2022-06-03 15:01:34

If you ever find yourself needing emergency or urgent vet care, the entire team of Access professionals are on top to diagnose and treat with compassion and care. They will communicate with your home vet to determine any necessary treatment and provide sound medical options as needed. Thank you Dr. Moore.Yes, 24/7 high quality care does cost more than local vets, but if your pet needs specialized surgery, ICU or urgent treatment, its what we do to help and care for them. My recent visit was during normal business hours since my local vet was all booked and within a few hours, they diagnosed, quickly shared test and ultrasound results with my vet. Faster than ever anticipated. Peaches had surgery at our own vet the next day with the full support of the Acceas team. No pressure to treat at Access, since it was not urgent. At the end of a long day, I was less stressed and happy they were there to help her. A+.

Review №33

2023-12-06 00:34:09

Try to stay away. They think they can do anything, because they are one of only 2 emergency hospitals in the area that are open 24 hours. Doctor wont spend much time explaining risks and benefits of a suggested procedure. They say you can come visit your pet, but then they make you wait for 2 hours. Doctors lack compassion. They are so fast to suggest euthanasia! I respectfully denied it and my kitty started to get better the next day! He would continue on this path and probably would be home already, had they pay more attention. If their doctors had some compassion and be more qualified, my kitty would still be alive. I am seriously considering filing a complaint with Veterinary Medical Board.

Review №34

2022-10-19 23:10:48

I had the unexpected experience of needing to use the emergency services of ACCESS South Bay. My dog suddenly became extremely ill while visiting LA from out of state. I was brought to ACCESS by a kind individual who works at another veterinarian office and recommended ACCESS. The staff at ACCESS triaged my dog immediately without question and stabilized him. They did a complete and thorough workup and stayed in communication with me the entire time about their findings and plan. Dr. Tam was incredible, smart, kind, and compassionate; as was the entire team there from the front desk to the nurses, techs, and the criticalist. Dr. Tam was honest and professional the entire time. I cannot say enough good things about their care and services for both my dog and myself. Unfortunately, my dog did pass away there that day, but I know they provided him with a dignified and compassionate passing. Their aftercare services with Hearts & Halos has been wonderful as well.

Review №35

2024-01-07 04:02:51

We saw Dr. Marlene Townsell in office on June 17th, 2021. We had an in-office follow-up appointment scheduled, but had more urgent concerns as our cat Cowsys health was deteriorating rapidly. We called weekly for six weeks trying to schedule a quick phone consultation ahead of our in-office appointment.After being unable to reach Dr. Townsell by phone or email for six weeks, she then cancelled our appointment that we had been waiting for, for 6 weeks, the day before! No rescheduling with another clinician, just dropped us. We were shocked, called the front office and pleaded with them to get us in with another doctor that same day or honor the appointment. They refused to do either.Turns out our poor cat had hyperthyroidism, and she ended up dying of related complications 8 months later. We lost MONTHS of critical time because of this unprofessional conduct, time that might have made the difference in Cowsys treatment and possibly spare her life. Strongly recommend going elsewhere if you consider your pet family.

Review №36

2021-07-20 03:02:15

Animal Hospitals are PACKED right now and clinics booked weeks in advance, especially if you have a non-emergency, but Urgent Care type situation, and after checking 16 different places for a standard or walk-in appointment (8+ hours if they are even taking non-emergency), I ended up here still expecting a wait if I could even get in. The staff is great, and doing a great work of triage and referrals (depending on the issue - be understanding if they try to send you to Crossroads, or another facility that can accept Urgent Care at that time = theres a tiny bit of luck involved here), and luckily after a quick check, they gave me the assurance I need that the issue was minor, but worth the check. Thank you for taking care of my girl Chance!

Review №37

2021-03-22 18:35:47

All staff was respectful and helpful. They took my dog in right away and gave me a rough quote in minutes. They were out of my budget but they did not hesitate to refer me to more affordable clinics which shows how understanding and caring they are by striving for what’s best for the patient and not what’s gonna get them the most money. While there may be cheaper clinics, I would still recommend this one if you’re looking for the best quality treatment for yourself and your pet.

Review №38

2024-01-31 20:45:44

It’s so hard to find an orthopedic vet in the south bay, but Access is one of the only places with specialists so it was really nice because I was about to drive to Santa Monica. It was really easy to make an appointment, staff was very kind and prices were fair.

Review №39

2022-08-28 03:07:28

Ive let time pass to reflect on whether or not we made a mistake in taking our dog to this hospital. Before taking him I read all the reviews and to be honest, Im no different than the negative reviews on here. Our Saint Bernard was having a hard time walking and we decided to take him in.Unfortunately, this was the closest hospital to us and the only one that had space/time to see him. It was a holiday weekend. The female doctor that took a look at him checked him, gave us pain meds and discharged him that same day Saturday. The next day my dog was peeing on himself. we took him in again to this same hospital.The male doctor on that day explained to us in full detail of what might be wrong with him. He even took the time to show us on video how he was walking.My dog stayed over night and by Monday he was no longer walking. His legs were lifeless. The female doctor took care of him. By Tuesday my Saint was no longer moving his head. This female doctor all she mentioned was that we had to consider that he was a heavy dog, MRIs are expensive, treatment is expensive.....all she would talk about was the cost of his treatments. Her comments about money were not needed. This was not just one comment, this was various comments that went on for two days. Regardless, of what was the issue with our Saint., money was never the problem with us and whatever it might have cost us I would of done it because my Saint Bernard was not a dog to us, he was our son.We pulled him out of the hospital on tuesday because she was rude and disrespectful with her money comments.If all vets were like the male vet we first met, this would of been a thank you review, but because some female vet was mostly concern of our wallets this became a negative review.If you are wondering...my baby boy passed away not because we couldnt afford it but because his entire body gave out.

Review №40

2024-05-04 21:22:40

Came late night on the friday, after a bad dog bite. They took great care of my doggie. Very professional, would recommend in any emergency.

Review №41

2024-02-13 21:00:17

Called about a surgery consultation this morning, not sure who answered the phone but it definitely seemed like she does NOT like helping people who are under stress regarding their animals !!! Gave me no information about it until I gave her the attitude she was giving me. And was speaking to me as if I was dumb! Terrible I for sure will not bring my animal here ever .

Review №42

2024-03-12 21:37:52

No teeth cleaning here, and everything else is very expensive., plenty of parking, they will see you right away, the lobby has condiments and coffee, with two restrooms available, when a doctor sees you the private rooms are clean, fresh and ample room. Unfortunately the staff don’t have very good understanding of bedside man.

Review №43

2024-05-23 19:47:35

Thanks to the staff, doctors, surgeons, lab technicians, and anyone I might have missed, thanks for saving my dog and best friend BEAR. Your caring is very much appreciated.

Review №44

2023-08-29 19:36:45

My bluenose staffy had a squirrel scratch and bite her nose. I called beforehand to let them know we were coming ahead of time. They were all very kind to us. Being that its an emergency room, we had a 30-60min wait which was reasonable. They treated Lola so kindly and the cost falls into the typical range of emergency care for pets. They provide excellent care and the staff is kind and of course loves dogs! I have returned since then for other care and highly recommend this location.

Review №45

2023-04-17 14:32:15

My beautiful old dog was desperately ill and I was desperately upset. Access not only cared for her but me too! Nicole was amazing and I was allowed to visit my doggy. I feel my dog received better medical attention than most MDs provide their patients!!!

Review №46

2018-06-23 15:58:05

I went in with an injured pup. He suffered injuries from an attack by another dog. My pup had puncture wounds to the head, throat, and most severely to his right eye. The doctor said he needed rest, pain meds, and antibiotics. The bill was nearly $400. I took the doctor at his word and took my pup home and kept a watchful eye on him.The next morning, he was groggy and lethargic. I assumed it was from the Tramadol the was prescribed to him. An hour went by and he laid still on his side, heart beating rapidly, and labored breathing. I rushed him into another vet. The doc there said we needed to put the pup on an IV, catheter, do blood work, and an x-ray. The pup was then taken to the back for medical care. Upon further observation the doctor saw that there was damage to the pups trachea, and the eye needed to be worked on because it was unresponsive and it may need to be removed.Why wasnt my pup better looked at and cared for at Access?! It wasnt a busy night at all. He was there for roughly 2 hours (less time than at the other vet) and yet he was said to be okay and meds + rest was all he needed.The other vet essentially costed less and provided more care for my pupSHAME ON YOU ACCESS! My dog, my buddy, my best friend could have lost his eye or worse yet died because you said all he needed was rest and meds.Im writing this review as my pup is in surgery! You have no idea how upset I am. Is this how all of your patients are treated?! I certainly hope not. These animals are not possessions, theyre not toys, theyre not disposable. These animals are friends, they are care givers, they are family.You disregarded my family members health and well-being.I will never come back to Access. I will make sure that I spread the word of how my pup was treated as to assure my friends and family members dont waste their time and risk the health of their companion animals.*Below is what my boy Max looked like AFTER leaving Access.Best of luck on your future endeavors Access.

Review №47

2020-03-20 13:46:19

ACCESS was recommended by our vet. After meeting with Vet techs I was really disappointed with the rudeness and argumentative staff members. We were quoted $600 for the vet assessment but it turned out to be ~$800. ACCESS is one of three locations. Emergency exam is $105. X-ray is $325.00. Blood lab work is $225. The Vet herself was a sweet person. The Vet’s recommendation (lower price ~$200) w/o X-ray & Blood Lab work. We paid ~$700 for sick pet. In a pinch I would come again. I can get better customer service and likely better rates. Google gives them 3.7 stars which I knew before. If you can get past the vet techs immaturity and the high prices the facility does appear to be well equipped.

Review №48

2024-02-26 08:22:21

Thank you for being so considerate for my dog who recently had passed away at home. My father took her in and were very helpful, gave time to my dad to say his goodbyes even though she had passed away. Thank you

Review №49

2020-05-07 03:05:43

TLDR: Doctor Melissa Roth and Katrina and all the nurses at ACCESS saved my dogs life, bringing her back from a 105 multiday fever, not eating or drinking, shaking when I tried to touch her, urinating on herself, and an incredible fast spreading skin infection combo. Cannot recommend them enough. Save their address and number in your phone and take your animal to them. The tools and staff they have to help heal your loved one are amazing. Because of COVID they have you park and wait in your car and a nurse will come and bring your animal inside the hospital, and call you with any updates, just FYI while COVID is still applicable.Full Story:My 8 year old german shepherd had a 105 fever and was lethargic, not eating or drinking, her normal vet is VCA Hermosa and it was after hours, and they recommended we go to ACCESS Animal Hospital. Id never taken my dog to an animal hospital before so I wasnt sure what to expect.I called ACCESS and they were so nice on the phone. Talking to them made me feel at ease. I took my dog in at midnight on Sunday and they checked her out, gave her fluids under the skin and took an xray of her lungs and abdomen to see if they could find anything. Thankfully her x-rays were clean. They gave her an anti-nausea shot to see if she would eat and drink after it. We originally thought she just ate some bad food and was having an elevated temperature as it work through her systemWe took her home and then checked her out again in the morning. She still had the fever, but she was at least drinking, unlike the night before. So thinking it was no longer fever due to food, and that it wasnt going away by itself,We decided to take her back to ACCESS and we met the wonderful Dr. Roth. She really took care of my dog, and was in constant contact with us about her recommendations and care opinions for my girl.My dogs fever case was a bit out of the normal, the basic tests for infection kept coming back as normal, yet she still had a 105 fever, and then she got a rapidly spreading skin infection. It was weird, so we opted for more tests.With the help of Dr. Roth we ended up doing a blood test, a urine test, a tick test, a blood clotting test and finally an ultrasound to check for an infection, a UTI, tick diseases, arthritic joint infection and any infections localized in her smaller organs.These tests were not all at once, we did one at a time to see if we could find anything, we only did the next test after the results came back negative. They were not pushy about tests at all. After every test, Dr. Roth would call us and explain the pros and cons of doing each and every test, and she gave us her opinion on whether or not she would do each test for her own sick pet if she was in our situation. She also called us after every result came in. We ended up talking to her a lot.Dr. Roth and her medical assistant Katrina were incredibly warm, comforting, knowledgeable and empathetic. Dr. Roth educated us on all of our opitions and all of the tests we could do at ACCESS to try and figure out what was wrong with our girl. Katrina was my email point of contact relaying what Dr. Roth said about my dog when they looked at pictures I sent her during her recovery.We eventually left with an antibiotic for the fever, an antibiotic for her skin infection, and an anti-tick medication. My puppy got immediately better and had been better ever since going to ACCESS. I had been in email communication with Katrina and Dr. Roth to monitor her recovery and they were so responsive and so excited that Jordan was getting better.It was so comforting knowing that they cared so much about my dog. They helped make a very scary week for my family so much better and I have my dog back now thanks to them.

Review №50

2022-12-11 06:19:48

Access Animal Hospitals have the best staff and doctors! My dog had a nonstop seizure, and after various other emergency vets turned us away, Access took our Sparky in with open arms, and saved his life. I have nothing but good things to say about Access.

Review №51

2024-02-17 06:13:27

I showed up at 9pm. They took me in right away and were annotate dog and took every steps they could to minimize cost and stress. Highly recommend. Very kind people

Review №52

2023-10-26 21:47:09

I brought my fur baby in because he was having bloody diarrhea. They explained the wait time and made sure we were comfortable by bringing blankets for the two of us, as it was extra cold in the waiting area. 5 stars for that. It was supposed to take 5min for a nurse to come check him to see if he was stable enough to wait for the 3hrs expected wait time. He was. So we waited the 3+ hours to be seen. After the check up, she suggested that he be put on iv and do some tests. Upon receiving the initial quote there was $700 worth of items and only a couple of things we actually spoke about. There was medicine on the quote for symptoms we didnt even talk about. When I brought it up, I was told I should take him to a more cost-effective clinic to get more treatment for the money bc they know they are higher priced than others. Ww will never come here again. Theres too many 24hr clinics to choose from

Review №53

2022-04-07 21:10:17

My dog Squishie was not doing good, he suddenly started choking and I had to take him to a nearby emergency hospital where they put him on oxygen and ran labs but were suggesting euthanasia and discouraging me from fighting for him. A good friend told me about Access in Southbay and I convinced the emergency hospital to allow him to be transferred there and it was the best decision I have ever made! Dr. Tamara Da Costa Gomez bypassed more unnecessary expensive diagnostics and went straight into the problem area in his throat and found the problem and took care of it right then and there and saved his life!!! She did not try to run the bill up but her main goal was to get in there and do what needed to be done to save his life and I am ever so grateful for her life-saving decisions in a moment like that, and all she did! This place came to me as highly recommended by one of my animal friends who has taken her furbabies there and with good cause. Squishie would not have survived had we not been blessed with Dr. Da Costa Gomez being Squishies Surgeon!! The staff there was so accommodating during this difficult time so I am so grateful to Access!!!!Thank you!!!

Review №54

2022-07-13 01:06:29

Worst place ever, i dont recommend this place at all, my 3 month chihuahua i brought him walkin in, after 6 hrs that i was outside waitting under the hot sun in my car, theye told me he was fine, parvo negative, but now my puppy cant move, his been whining since he came out, he cant walk and crys when he moves specialy to get up or lay down.

Review №55

2024-05-09 09:13:03

Absolutely regret coming here as an emergency euthanasia for my old dog. Cold staff, stupid protocols, 0 stars if I could. Awful people.

Review №56

2023-09-28 21:02:44

Disappointing experience. I constantly felt that doctors, assistants, helpers are mostly sales people. Their goal was to upsell, add unnecessary and undiscussed items to the invoice . Felt we were almost blackmailed into keeping our dog at the hospital for 3+k per day, otherwise the pet would die. Also looked like the hospital is understaffed. so not sure if animals really get proper care. Our dog didnt. And actually started feeling much better once we removed her from this hospital care.

Review №57

2023-09-28 20:45:36

Brought my dog in for explosive bloody diarrhea. He was there for 6 hours. He popped there. They took a blood test. Told me they were going to take a fecal sample. Paid $1100.00. Called for 5 straight days to get the results of the fecal ssmple. Finally they called back and told me they never did one.what exactly did they do for 1100.00 8f they didnt even test his poop. When I called they just passed me off to the manager instead of answering that simple 1100.00 question.

Review №58

2023-10-26 16:16:08

Thank you ACCESS South Bay for saving my beagles life. She had been bitten by a rattlesnake, and I transferred her from another emergency clinic to continue treatment, which was complicated. Your staff took great care of Bridget... and me, until she was fully recovered.

Review №59

2020-07-11 23:07:24

This is the most horrible vet service on the planet and in history. My cat has an extremely critical emergency and I came at 3:30pm on a Saturday with not a single person there and they asked if I was a current customer and they told me no sorry were gonna refer you to a place thats 20 miles away. They are SUPER RUDE. Have zero empathy for young cats that are in serious critical condition and just decide they can work the hours they want and do not care about any pets otherwise.This place should NEVER be allowed as an EMERGENCY VET CLINIC. DO NOT COME HERE!!!!! I am reporting them to every single agency I can. This place should be closed and I am suing them! Do not Come here!!! They will turn your pet away because its an inconvenience to treat animals an hour and a half before they close. They are not a vet!!!! They are evil!

Review №60

2023-04-14 19:03:48

My cat bit into an Easter Lily that someone had mistakenly brought over to our house & I immediately brought him here. It was 9pm and they took us in immediately and were extremely quick with knowing to induce vomiting and put him on an IV to flush out the toxins. Throughout his 3 day stay here, they answered my paranoid calls every 3 hours at the first ring and were extremely knowledgeable and supportive. Any time I had a question - they would put the vet on the phone to explain to me. They even trimmed his front and back claws while he was there free of charge without me asking. Access South Bay took amazing care of our cat and potentially saved his life. I will say that it was A LOT more expensive than I had anticipated and Im not sure what they charged was correct bc I know nothing about how much these services should cost, but thankfully we have pet insurance and I would have paid anything to keep my baby alive.

Review №61

2023-04-01 03:50:05

I dont normally go out of my way to trash a place, but I feel the need to warn others to stay away. This place is crooked and takes advantage of people emotionally attached to their pets. Total ripoff and you should explore other options.Our puppy had parvovirus and they, after charging us $500+ for the visit and medication, tried to get our dog to stay at the hospital for three days for a 90% survival rate. We said no after they quoted over $5000. Their pricing is completely ridiculous and I hope nobody is stupid enough to actually pay what they are demanding.Edit: took our dog to a different vet who treated and cured her for a fraction of the price.

Review №62

2022-04-28 02:28:43

My vet discovered a heart murmur in my senior dog. He is a fairly spry senior so I wanted to have it checked out. The staff at Access South Bay were great. I got the usual pre-appointment reminders via text and email, very helpful. And when we were there the treatment and explanation of how my little guy was doing was thoroughly explained. That goes for costs also. They get it, so they are very good about letting you know what the costs are and letting you decide how you would like to proceed. This all happened over the phone while I waited in my vehicle and a staffer came out to talk to me and take my pup. Emotionally, it was fairly painless.

Review №63

2023-04-24 00:33:35

While I will commend the staff at the front desk and the facility highly on the friendliness and ease of care during a scary time. I truly appreciated how helpful and accommodating the front desk staff was when bringing my pet in.As for the scare tactics and RIDICUOUSLY expensive care the actual doctor recommended...that was sorely disappointing. And then the level of customer service I received from the doctor and care team when I refused to pay 3K for observation, and potential care, as needed...as the hands down WORST experience Ive had at a vet. The implication that if I didnt agree to the minimum three-thousand dollar recommendation, I was pretty much murdering my dog, and having to sign a release to stated I could take my pet to a low cost facility was demoralizing and traumatic! My 12 year son BURST into tears when the doctor told us that if we didnt leave him there...the puppy would most likely not make it through the night is the worst experience Ive had.News flash...5 days later, my puppy is happy and healthy and didnt die!This place is good if theres a true emergency with your pet, and you have NO WHERE else to go.The price tag, and subsequent judgement and decrease in customer service was definitely a put off for me....NEVER AGAIN!

Review №64

2024-02-03 18:50:52

Our pup had brain surgery done here.. excellent team, professional and compassionate. Saved our pups life. Thank you!!

Review №65

2022-09-16 22:03:04

Based on my experience with an Alaskan Malamute that needed stitches on her nose, the ER was very good and attentive. It was a bit expensive, but that was to be expected for an emergency.The urgent care hours are pretty abysmal, and despite it saying they take appointments on the website, they told me over the phone that it is walk-in only and they will determine the wait-time based on severity of my pets condition. Receptionist seemed annoyed to answer any questions and was very curt.Once you get booked, I would say the care is very good.

Review №66

2023-01-21 17:16:07

I came to them on the worst day of my dog mom life. I knew my dog was passing & when I called to tell them Id arrived & was waiting outside, a worker ran outside & gently scooped my dog from my arms to run him inside for immediate diagnostics. They handled my family & I with care and because the waiting room was so hectic & Im sure because they knew theyd have bad news to deliver, they put us in a private room as we waited. The news of his diagnosis was delivered with compassion & they couldnt have made this process any easier. I felt that they cared. Id highly recommend this clinic. Thank you to the staff that made a horrible day more bearable with your excellent customer service.

Review №67

2017-03-18 02:02:24

Very friendly staff. The cardiologist that practices here named Dr. Sarah Zimmerman is doing an amazing job helping our cat (who was recently diagnosed with congestive heart failure and asthma) continue to live a happy, comfortable life while he is still with us. Shes the best!!!

Review №68

2023-11-07 02:35:33

4 weeks ago My 3-year-old shih Tzu was acting really strange.. she could only go in circles. she was drooling and her head kept bobbing to the right ..and when I looked online it looks like she had a stroke.. also she didnt sleep for 3 days so I took her to the emergency the first night that this was going on.. and I explained it symptoms but they didnt seem like they were listening to me ..they took the dog in the back and then they came back and said the blood work is okay.. that she probably ate something bad.. but it she looks like shes got some stomach problems and that she would be better in 2 days.. and then she turned around and asked the front desk if I paid yet.. which I had.. $290 ..and to this day my dog has not been better ..she still is the same.. from what Im looking at online and asking on different forums I was told its a stroke.. I really dont know if theres anything they could have done for my dog ..but it seem like they just ignored me and didnt even want to listen to me when I was telling her about the symptoms... I was not happy with this place

Review №69

2023-10-10 08:58:33

Excellent service and communication. From front office to all medical staff. The ease of the experience made getting the bad news for my pups condition easier. Ever staff member I encountered was kind, understanding and helpful.

Review №70

2023-05-10 06:56:47

Ok, so I’m well aware that owning a pet is just as costly, if not more, than raising a child…. When you go to the ER, even if you do not have insurance, you’ll be treated. Figure out how to pay afterwards. Not this place. Unfortunately, some of us live paycheck to paycheck and can’t afford to drop hundred of dollars just to have your pet see a doctor. Upon entering this place, they’re very warm and welcoming and appears to be very concerned about yours and your animals needs. As soon as you tell them funds are tight and what your options are, they immediately grow cold and just tell you to euthanize your pet… seriously?! When I told them that I’m going to take my dog home, they were basically holding him hostage for payment. After having to put the fear of god in them, not only did the doctor tell me that since I couldn’t pay they couldn’t tell me what’s wrong with him, they wheeled him out and walked away, basically like a tuck and roll. All they care about is the dollar sign. I get it. They have to get paid. But they can at least not make it so obvious that’s they all they care about. At least pretend to care the the less fortunate

Review №71

2019-02-07 03:15:50

We took our dog there and we met with one of the greatest staff. We dont know how to thank you guys enough. Our old lady Brandi passed away there, the comfort and understanding from staff was the best. The price for the package we got was good. Thank you

Review №72

2022-10-17 04:56:55

We put our Dog of 12 down tonight with the caring staff at Access.The staff here was very attention to detail and saw that our Dog needed to be treated right away. They brought out a gurney to carry him inside and rushed him in the back.We came in for a breathing problem and we know about his hip pain problem. They took him back and did an ultrasound and saw that he had a cancerous tumor on his tummy, fluid in and around his lungs and combined with the white gums and the blood draw they found that his hematocrit levels were critically below normal. There was nothing we could do -- the Vet was brutally honest with us and we greatly appreciated that on top of the staff was absolutely caring and understanding for us and let us be with him as long as we needed.When it came time, the Vet allowed for us to stay with our Charlie right till the end.100% would I recommend coming back here as caring, thorough and clean this place was.

Review №73

2022-12-23 18:53:36

Our dog has had three (yes, THREE!) knee surgeries and we have come to know and love the staff at ACCESS. The staff is always so professional, kind, and its obvious they really love animals from the way they greet them to the care they deliver (shout out to Jessica and Dr. Da Costa Gomez!). Its a hard thing to trust your fur kiddo to someone else and we always know our dog is getting the best care and lots of pets when hes staying overnight. Every time weve visited the offices are immaculate and there is plenty of parking in front. If the sad day comes that you need emergency pet services, this is THE place to take your pet. Another tip: get pet insurance. Did I mention the three knee surgeries? Thank you, ACCESS South Bay. Highly recommend.

Review №74

2022-09-10 21:47:59

Frankly, I was impressed. I am used to be taken advantage of the moment they see me coming with a sick pet at other vets. I did NOT get that impression at all at this facility. They even reimbursed me $60 for services estimated but not rendered. While this is a small amount, it did contribute to building my trust. It was in and out with adequate medical advice and at-home medications. The pricing was not cheap but it was reasonable. I cannot say how it would work if my pet was in a more serious condition or required surgery or hospitalization but for a minor emergency it worked very well. I hope not to be back but if I have an emergency, they will be my first choice.

Review №75

2023-12-18 17:43:25

The staff is kind and offers real help, immediately. If you have a per emergency this is the only place to take your fur baby to receive the best care possible.

Review №76

2022-09-07 15:09:08

Access was excellent from start to finish. I took my Boston there for an emergency on a holiday weekend. It was very busy, since Access was the only vet open. Nevertheless, they provided calm, unhurried, professional service. Explained every step of the intake, treatment and post treatment process. The doctor took the time to meet with me, to explain the care that I needed to provide at home. Absolutely stellar experience. All staff, from reception, doctor, technicians, etc were professional, friendly, informative and caring.

Review №77

2023-07-07 12:17:11

Horrible service, 2 hours...nothing was done yet, our dog was in a cage with no treatment. The vet said it was likely food related said they were going to xray and do a blood test. After 2 hours with no forward motion on her testing, we took her to VCA hospital, with in 45 mins she was diagnosed with xrays, scan, blood test.... she had pneumonia. Beware who you choose for you beloved pets care.

Review №78

2023-06-19 05:47:13

Horrific scene, deeply unprofessional staff. I feel so terrible for anyone who has been forced to take their seriously ill or injured pet here due to a lack of late-night options in the area. I have been there, and next time I will go *anywhere* else. Twice I’ve attempted to take my dog here (out of desperation/last-minute panic) and both times I ended up deciding not to leave her in these hands and have been so, so thankful that I made that decision (and that I was lucky enough to have the option to make that decision after they wasted my time, showing zero compassion and even less expertise).

Review №79

2022-10-18 12:53:45

My dog had a huge seizure that he struggled recovering home. He’s an old chihuahua. They checked him and said he seemed ok so I took him home. The thing I find weird is they said they walked him around in the back but he doesn’t walk on a leash at all, he’s super small and terrified since he’s a rescue. He’s never once walked on a leash so I found that hard to believe. The next day he wasn’t peeing or eating so I took him back in and they checked for bladder or kidney stones externally. The wait was 6 hours and he peed in the cage. I was relieved he peed but also felt bad he sat in a cage for 6 hours. I waited outside the entire time in my car. They they said he should stay overnight and the quote was around 6k. I said no, I had to leave and pick up my kids and I took my dog home. 3-4 hours later he was totally fine eating drinking and peeing. I was like omg what if I dropped 6k ! Luckily I didn’t! He’s totally fine now. I guess I was hoping the neurologist there could have explained that sometimes dogs need a week to recover from a seizure. Would have been nice but instead they tried to pump 6k out of me. Kind of sad. The front desk staff was AMAZING, but as soon as you hand your dog over whoever is in the back just sees dollar signs. Again, front desk was great. Very friendly, easy check in and they move fast. It’s in the back where I worry. I truly wonder what goes on back there.

Review №80

2022-07-18 23:12:32

Clearly, whoever is writing back is not aware that I am one of the owners under Emmies file. My name was written in the form as well. My sister even took a picture of it, which proves that I am.If I wasnt the owner, why would ACCESS South Bay call me regarding a payment and would let me speak to the doctors that gave me multiple different information compared to my sister.Also, we are not complaining about the money because we clearly paid and didnt even hesitate to pay. We are aware of pet insurance and tests costing fees, which is common sense.We are complaining over the fact of the incompetent staff and the information that was given that contradicts one another. We are also complaining over the statement of the blood transfusion machine no longer working, after a blood transfusion was given to our cat prior to that. How can you provide a service and then say that the machine that provides that service no longer works? This just proves there was a malfunction and we were not aware of it.Yes, we will be contacting you regarding Emmies bad experience with you and all the contradicting information that was given to us.

Review №81

2022-04-27 08:32:19

When my animals have an emergency I trust the staff to do what is best for my fur family. Leslie an Emergency department Doctors Assistant is amazing. The Front Desk Client Care Representatives are all super stars for handling matters with kindness, and compassion. I understand the veterinary field is not easy to work in. I appreciate each, and every person who has helped care for my fur family especially the very wonderful Veterinarians. Thank you for all you do. I know my fur family gets the best care with you in the event of an emergency. Thank you for being available to us in our times of need. You are all wonderful! My family appreciate you!

Review №82

2024-06-03 23:41:04

5 minute visit just to see if they can take out a lodged snack from dog’s throat no X-rays nothing and charge $200

Review №83

2022-04-17 20:14:56

I dont recommend this place if you are looking for a vet with compassion. Firstly the protocols of this site require you sit in your car and speak to a doctor on the phone. While I understand this may be due to Covid reasons, I feel like weve reached a point where we should be able to wait inside and speak to someone face-to-face. This level of interaction felt cold to me.Secondly I was told I would receive a phone call with results from the radiologist within a few days of my visit. Instead almost a week later they never called me with the results - I had to call them. Meanwhile my pet was suffering while I was waiting and wondering.As to the suffering and the symptoms I called almost every day and tried to speak to a doctor. They told me these symptoms were not worrisome until finally it reached a point where I went in again and a different ER doctor told me I needed an MRI. Out of the blue. I was frustrated that I called constantly and spoke to my original doctor, and yet no one thought it was a cause for concern.And lastly, at the time I finally decided to do the MRI for my pet, I called but had to make an appointment to get that set up. While my pet was in distress they called and said the next available appointment to see a radiologist would be on MAY 13TH...almost a month later.I dont know if this place just has one or what the issue is, but THIS IS NOT OK. You are an EMERGENCY VET. You should have someone available.So instead I went to the ACCESS LA location that very day, which was 1000 times better. They actually cared about taking care of me and my pet. Sadly my boy didnt make it, but I knew I left him in good hands that I trust. I was able to spend as much time with his body as possible in a lovely room and the aftercare process has been very compassionate. I am going to leave a glowing review for them despite this being a sad ending.Be real wary of this South Bay location place.

Review №84

2021-04-13 12:21:30

Don’t ever com to this place, they made me drive all the way, they saw my dog bleeding and they did not do anything to help. They were too busy to admit my dog!!! They came outside see his condition and went inside and came back just to tell me that they cannot admit my dog !!! 😔!!!They really don’t have heart and let me walk away with my dog bleeding if something happens to him, I will sue them!!!!By the way no one have contact me to apologize

Review №85

2022-11-08 09:16:11

DO NOT BRING YOUR PET HERE!!!!!!!!!!!!!!!!! Id give them no stars if the review allowed me to do so. My puppy contracted parvo I was told to come in immediately they would take care of her. I was told to call upon arrival and they’d be right out. I called and was quoted $35 for a parvo test ok fine. I waited 1 HOUR before they sent a tech to my car who then quoted me $75 for the test and an exam for $188. I was told Results take 10 minutes I didn’t receive any information for 37 minutes. I waited another 30 minutes for them to give me a prognosis and treatment options. The tech came out with an estimate of $8000 for a possible no survival rate and told me to get care credit. They said we couldn’t see her unless I was going to leave her with them. Meanwhile my 3month old puppy is convulsing and losing consciousness. I told them I’d take her home after only receiving a parvo test which she received in my car they tried to charge me for an $188 exam she didn’t receive. This place is greedy, money hungry, and no sense of compassion. I knew this was a terrible place when I seen all the pet owners crying uncontrollably.

Review №86

2023-12-21 14:57:14

The neurology dept. Is brilliant! They saved my sweet pet with a speedy diagnosis. I shouldve brought her in sooner!!

Review №87

2022-10-13 22:04:36

Beware- do your research! I took my cat here because he was not going to the bathroom. He was in pain . They wanted to do $800 for X-rays and stomach testing. They charged for a full exam and said they found nothing. I took him home only to find he had a abscess of his rear end! How did the doctor Wang miss this during the exam? Ya I won’t be back. Misdiagnosed totally!

Review №88

2022-08-13 07:34:55

Let me start by saying that I’ve read all the poor reviews of this place and most of them sound warranted based on my similar negative experience. Its terrible and shameful that this establishment would take advantage this way. This place takes advantage of the clients fragile emotional state for their pet’s situation and tries to take you for every penny if you let them. It’s all about the money for them. Over inflated prices for routine procedures and they don’t even give you the curtesy to have the vet come out to talk to you in person even if you’re there. Upon discharge of my pet they did not provide me with a copy of the blood work up values after they were requested and They couldn’t even print out a copy of this after I paid their overinflated prices. I returned to tell them that my calls had been ignored and they reassured me that they would send them out. Again, nothing. Terrible service, lack of compassion from selected staff members and blowing off customers after they pay their overinflated prices. I will never recommend this place to anyone and will tell everyone in the south-bay pet community about this experience!

Review №89

2024-01-06 19:02:13

I’ve had my cat in here a few times and every time they’ve been very thorough in explaining treatment options and have been very kind.

Review №90

2021-08-16 06:15:21

My dog stayed here for 9 days racking up over 20k dollars. They finally discharged her as we told her we could try taking care of her at home but they gave us no plan going forward other than to finish out her medicine. Once we were discharged they gave 0 effs about us and wouldn’t return our phone calls or emails about her not getting better. We ended up taking her to our vet who said her hospital paperwork said that she has chronic hepatitis which they literally never mentioned to us or gave her any treatment for. They just sent us on our way and never looked back.

Review №91

2022-02-20 23:00:41

Last night was one of the hardest nights of my life. My wife and I had to put down our only daughter, our pup. Access was amazing, when we could barely compose ourselves dealing with our baby dying of cancer, access made this bareable. Earlier in the day, I could tell she was starting to suffer, my wife, being a nurse was working a 12 hour day. She got off at 730, home by 8 and we were at access by 845. Because of the situation, and terminal prognosis, access took us in quickly, had a gurney for our 85 pound pup, and got her ready in approx. 10-15 minutes. They offered us time to spend prior to the euthanasia, to say goodbye. The staff were amazing and the doctor, eased our worries, and told us we were doing the right thing. Access cares and I thank them from the bottom of our hearts, for making this easier on us. Thank you for helping is during this heart breaking and traumatic time.

Review №92

2021-09-30 06:25:47

I took my dog here earlier this week because my dog was showing early symptoms of parvovirus. They wasn’t any available appointments in other locations & I was so glad they were able to let me arrive as an emergency and see her within an hour. Unfortunately my dog was tested positive & wanted to get her treatment that same day. It was far too expensive, talking about $5K to keep her hospitalized and I wasn’t able to get approved to make monthly payments. I was told in the beginning I’d pay $160 to get her tested plus her exam. After nearly 2-3 hours of letting them know I won’t be able to pay for the treatment, I was charged $205 and told me there was a miscommunication with prices. After paying, it took them another hour to bring my dog to my car. Overall, it’s too expensive for their services, miscommunications, & took me overall 4-6 hours with them just be told to look for different location for her treatment. Discharge papers said nothing about her actual exam or what they found of my dog. It was just general info about parvovirus. Their staffs are nice but I wasn’t satisfied from my experience.

Review №93

2019-05-29 23:06:14

While you definitely pay for what you get, this place provides the best experience possible in a probably horrible situation. The vets took great care of my baby and made sure I understood my options and the procedure I chose along the way. I received updates and long consultations by phone at all hours (by request). They even made efforts to go with lower cost options to save her. The staff is very friendly and professional updating you with fairly accurate waiting times upon request. They seem to understand how stressful a sick pet can be and never make your inquiries feel like a burden. Two weeks after surgery, with her cone off, my pet is doing great without any unforseen complications along the way.

Review №94

2021-10-13 14:25:38

Never ever use this Vet ICU for anything. The front desk and assistants work their tails off, but the vets are so disorganized and overburdened that they drop the ball when it comes to diagnostics and communications. I hope others with similar experiences start sharing stories b/c this place deserves to be shut down. We dealt w 3 vets on their critical care team. After spending over 13K for testing, meds and a blood transfusion over 4 days (Monday through Thursday), our ridgeback was still internally bleeding. All they could tell us was it was a healing ulcer with gastritis that was being further compromised by a clotting issue. Our dog has underlying IBD as well, which we knew about. On the fourth evening, we pulled our beloved Copper, since improvement had been minimal and the costs were unsustainable. We were still awaiting the results of biopsies and we told that this is the normal course of action with an active ulcer and it takes time for the GI system to heal. As soon as we took him home, the communication stopped. We were told on Thursday night that a vet would call us on Friday with updated test results and to tell us if our dog should stay on Prednisone. We did not receive a call. We, therefore, called on Friday and left a message to see if results of the biopsies were in and to schedule an appointment for a platelet count. No one returned our call. We called again on Saturday morning and explained that we never got a call back and that we were told by the vet on Thursday that our dog needed to come in for a platelet count within 24 to 48 hours of discharge. We explained our dog was not doing well and that we needed to get his platelets tested as the vet had instructed us to do, but the vet neither proactively called us nor returned our voicemail. Our dog started bleeding out on Saturday and went into distress. We had to call an in-home euthanasia vet who came to put our dog down, but he suffered significantly until the vet arrived. We notified Access that Copper was being euthanized and that we werent coming in for the platelet count. Here is the worst part. We NEVER EVER got a call back from the Access vets. Once you stop the money train, these vets will NOT care about your pet. My husband called Access today (Tuesday) b/c we wanted the biopsy results that were never discussed with us and he wanted to voice his disgust with the vet care teams lack of communication with us. Here is the real KICKER...he finally got a call back from a nice vet this evening. She wasnt part of the care team that took care of Copper, but she admitted the biopsy results came in on Friday showing that Copper had a severe course of lymphoma, but that the vet on call forgot to notify us on Friday. This vet saw the results on Saturday ( wait, wait, here is cherry on the top), but as she had found out our pet had died, she was hesitant to notify us. Thus, we have been sitting here for days wondering why our pet died and no one from Access bothered to let us know anything. It is one of the most extreme examples of compassionate atrophy from a team of supposed professionals that I have ever seen and I think this vet care team needs to really assess if they are in the right line of work. When you stop caring for the sickest patients, then why are you in this line of a work? They should all be ashamed of themselves. Please note my review is in regards to the vets themselves. The front desk and the assistants are great, but unfortunately, they are not the ones with your pets life in their hands.VCA on Hawthorne in Lawndale is amazing, but b/c they have a wonderful reputation, and Access has a horrible reputation (look at the reviews), it is hard to get into VCA with emergent care issues. Even if it takes longer, go to VCA or drive to the Westside or OC for your pets care if you want a vet who cares about your furry family member and not just whether you approve the financial estimates.

Review №95

2021-05-22 00:53:52

I am very pleased with the services I received. I took my 8yr old Rottie girl in for persistent vomiting and (((bloody))) diarrhea. Of course the worst possible thoughts were running through my mind, but the hospital staff was extremely communicative, called when they said they would call, kept me in the loop as to her status the whole time!For being as busy as they are and my girl being a bit closer to her expiration due to her breed (typical lifespan 8-10) they provided the best possible care they could for her! She did a complete 180 in a matter of 24hours!They provided me with high end estimates for everything and of course it was my choice whether to accept or deny services, bear in mind pet care is not cheap by any means, especially for emergency services, but they only charged me for the actual services provided and promptly refunded the difference between estimated and actual costs. Thank you ACCESS South Bay for saving my girl! Xena lives another day to fight the battle against evil :)

Review №96

2023-05-03 18:53:53

My Frenchie ended up having Pneumonia they recognized he was in distress and took him back to be evaluated while I checked in. Dr Grey was super helpful he recognized what might be wrong with him and gave me options, he stayed in intensive care a few days they were amazing with call backs and care along with being super efficient! This is the place to go when you have a pet emergency!!

Review №97

2022-06-15 20:07:32

Thank you, ACCESS South Bay for providing wonderful care for my 8 week old kitten who was having trouble breathing. Everyone was caring and friendly from the person who answered the phone to the person who checked us in to the people taking care of my kitten. I was kept informed along the way of what was happening and what steps were being taken to treat my pet. I would highly recommend ACCESS South Bay.

Review №98

2021-03-28 14:02:56

The entire staff is amazing. Took my dog for a medical emergency and they were quick to see her. The nurses and doctor took their time explaining everything to me. I really appreciate their dedication and compassion. I would 100% recommend them for any veterinary needs anyone has.

Review №99

2019-10-25 00:58:01

My wife took our ShiTzu here because our regular veterinarian was busy in surgery. Our dog was experiencing strange symptoms such as heavy panting, restlessness and irritation in her left ear.The doctors assistant assessed our dogs condition and determined that it wasnt urgent for her to be treated immediately. She recommended that my wife take her to our regular veterinarian the same day in the afternoon when our regular veterinarian was available.The doctors assistant told my wife that if they treated out dog and performed the required testing, that the cost will be over a thousand dollars! I wanted to thank the doctors assistant and the hospital for demonstrating a high level of integrity and ethics by not unnecessarily treating my dog when it wasnt urgent and saving me a lot of money.I truly appreciate your honesty and I wanted to share my experience with everyone so that when they are faced with an emergency with their pets, they can be assured that your hospital will treat them with compassion and be confident that they will NOT be taken advantage of. Thank you!

Review №100

2013-01-13 22:48:46

I took my pup to this clinic and I have to say that they are the best. Its true that they are not open during regular business hours but its great that they are open during odd hours. I would bullet point this but heres the breakdown of why I gave this clinic an excellent rating:First, they are conveniently located for me. It was about a 15 minute drive from where I live.Second, when I called them and gave them the details of what was going on with my pup, she was having a seizure from the phone diagnosis, they told me to bring her in.Third, the staff there is super friendly and they were very nice to my pup and me. They checked her out and noticed I wasnt mistreating her in anyway and didnt make any presumptions of the sorts.Fourth, they gave me a choice to have blood work done there or wait till I took her to her primary vet. The price wasnt so bad considering they had the means to to do blood work on site.Fifth, we were in and out of there within 1 hour. Of course, we were the only ones there but I have to say, I was thankful for them because it was my pups first episode and in all the years Ive had pets, Ive never seen an animal have a seizure.Sixth, they gave me recommendations and also what I need to do to try and keep my pup safe and healthy.So, overall, my experience with this clinic was great and they didnt push anything on me. They made sure I was in control of the decision making process and in no degraded me in my care of my pup. I will go to them again if I have any more issues with my animals if it is during odd hours and I am not able to see my primary vet.

Review №101

2021-03-25 22:44:06

We had called before driving to the location. Once we got there we quickly called to let them know we arrived. The doctor came to us and then we answered all the following questions for care such as what was wrong with our kitten. Then a few minutes into letting her know what was wrong; she added that “they just had the surgery get here” as an excuse to deny a exam and blood work. They knew it was a emergency and still denied us service also it was too soon to say that they were preparing a surgery. All she was able to do for us was “refer” us to another hospital that did not help at all either. I would add no stars if I can. This was at 4:30AM and we live at Pasadena. I do not recommend coming here for service because it’s not professional and management seems very OFF.All the help we received was directed to another pet hospital and they were going to take 6 hours until a exam. This is the following dialogue we received from her as she denied us.Doctor:“It’s called advancement veterinary care center. So just back on the freeway, get off on hawthorn, make a right and it’s immediately right there”Me: We had called earlier. *She cuts me off*as she mentions again: YEAH, but I just had the surgery get here. So we are prepping for that. Okay, good luck guys. Sorry.

Review №102

2022-01-06 00:56:52

This one star review is not about the skill or expertise of the doctors at this facility. They may very well provide excellent care for all I know but they bankrupted me before my dog ever recieved treatment. Let me explain, first of all, that I am a person of limited means. In other words, I am poor. My dog had Laryngeal Paralysis and needed tie back surgery. I scheduled an apointment for her but the apointment was not for two weeks. After voicing my concerns that it may be too long to wait I was told I could bring her in right away but it would cost $150 for an emergency visit. I thought that was very reasonable and was not a problem. So I brought her in. Due to covid restrictions nobody is allowed inside and all comunication is done through the phone while you wait in your car. I was very quickly told that the price had suddenly jumped from $150 to $500 and they would have a surgical estimate for me shortly. I had done extensive research on the cost of tie back surgery and the price was consistantly quoted as being from anywhere from $1,800 to $5000 depending on the particulars of the case with the most extreme situations never topping $5,000. The estimate I recieved here was double that of the most extreme and was over $10,000. I told them that I didnt have that kind of money and that I wanted my dog back. I was told that I already owed them $1,000 even though it had only been $500 that I had previously agreed to and that had been bumped up from the initial $150 that I was first quoted. They said they couldnt release my dog for 48 hours and I would be responsible for all charges that built up in that 48 hours or they could uthenise her right then and there. I told them that all the money I had saved up was only $2,000 and that they were draining it and I wouldnt be able to afford the surgery anywhere else. When they heard it was only $2,000 I had they told me I could come back at 10 pm to pick her up. I showed up at 10 pm and by that time my bill was convienently $2,000. Every thing I had saved for her surgery was now gone. For nothing. My baby passed away on Christmas eve.

Review №103

2021-12-31 01:29:07

On short notice for somewhat emergency service they squeezed in one of our dogs and provided excellent care / service when our own vet turned us away due to short staff / influx in appointments.Knowledgeable team provided clear explanation of issue and treatment. Sara and co we’re very kind on pickup / arrival with Covid safe measures in place. Lots of parking a bonus too.

Review №104

2022-08-28 18:06:32

By far one of the worst veterinarians Ive ever visited. All about money, no compassion, and they really try to take advantage of you any chance they get.Took my dog in because he was basically partially paralyzed and couldnt really move.Check them into the hospital received a $1,000 bill with medication. They said maybe he just hurt himself.Next day hes worse and fully paralyzed they check him in I receive a $6,000 bill. They say they cant really figure out what the problem is. so now I need to pay for a MRI $7,000 it might be herniated disc. if it is a herniated disc he requires surgery another $5,000. They were being pushy about going towards MRI and surgery. But they never wanted to tell me was that there is no guarantee and even after surgery it was possibly not solve the issue. The other thing they dont mention is if the surgery is successful your pet could potentially have the same complications within 6 months or a year.It wasnt until I questioned them on it and did research that they gave me a direct answer.Who charges roughly $17,000 to see what they could do and also not tell you that most likely you would be in the same scenario 6 months from now to a year.

Review №105

2022-01-15 18:39:20

Ive gone to Access South Bay numerous times but just recently my 8 month english bulldog had to get BOAS surgery which was pricey but worth it. His consultation appointment was Friday they had him booked for surgery the next day. Even though I didnt get much updates before or after surgery as I wouldve liked I knew I can trust them with my Buddy. Because of COVID theyre low on staff but even though I bothered them by calling so many times they were very sweet and professional with me. Buddys surgery went well however it was the recovering that was difficult and he had to stay for a couple days but when I got him he looked so well taken care of. Now a week later of his surgery hes a COMPLETELY new puppy. He can breathe, sleep, and eat without passing out. Thank you Dr. Garcia and Nurse John for giving my Buddy the best chance to a happy healthy life!

Review №106

2023-12-19 16:03:42

Cost me $915.67 for a urinary tract infection treatment and antibiotics. For my dog Bella, Seems a little costly to me.

Review №107

2022-02-28 18:31:41

Our girl was given the best care we could have hoped for. The staff was amazing, communicative, and incredibly compassionate. We feel so lucky we found a place like this to take our pup. I cannot recommend them enough.

Review №108

2023-03-14 19:31:13

Treated my pup amazing back in October when she fell and became temporarily paralyzed. They really did make me feel like they cared, from the front desk to the doctor that called me while she was in the back.

Review №109

2019-08-04 02:11:42

Dr. Sawyer and her team were amazing. They stablized my Kobe and made sure he was comfortable. Unfortunately we werent able to afford the remainder of the care and had to transfer him.I recommend this facility though!We were unprepared, with no doggy insurance. Pet owners, get insurance for your family member(pet). I wouldve never transferred him from Access if he was covered.But again, great place. Clean facility. Caring workers. My Kobe was well looked after.Thanks again Access team.

Review №110

2021-09-10 03:05:46

Honestly wish our pet was able to be seen elsewhere. Everything is extremely expensive, and the person in charge of contacting us was talking to us in a snarky tone most of the time. I get that we were getting confused and it can get annoying, but our pet was extremely sick and we were anxious. Bedside manner is important when working in the medical field, just saying.It was going to be over $6,000 just to diagnose our pet. We just decided to put her down instead of putting her through more suffering. The other staff members were very kind, but ultimately I really dont recommend this place to anyone.UPDATE: My grandmother just tried to get our crate back and they gave her such a difficult time. They kept saying our cat was never seen there since we werent in the system. Not sure if they spelled our last name wrong. They even asked if she was confused and went to a different place instead. Yeah I think we remember where our cat WAS EUTHANIZED. Needless to say, she got the crate back after some bickering. They were willing to take over $6,000 from us but didnt have us in the system? hah

Review №111

2020-04-20 18:00:03

We took our baby here after she was attacked and unfortunately she did not make it, the staff, the Dr. Were so sympathetic and were so kind. They gave us all the time we needed to say our good byes. We were devastated to say the less and it was very emotional for us I could not even think straight and nearly could not answer any of their question they were asking, they where very patient with me and understanding. They did not charge us outrageous amounts in our time of pain. They were reasonably priced and the Dr even sat down and talked to my daughter about all the options and how it would just be to much on our baby and she still would most not likely pull threw due to her injuries. He was very compassionate. The pick up our baby to take her to her final resting place there was some confusion but over they were great when it came to our baby..

Review №112

2023-02-17 22:13:04

Handled our still anxious stray very well and provided much more info than any other. Were honest about everything and still managed things we thought might not have been tested at the time. Very thankful and will most definitely bring back our boy, Bon Bon, if he has an emergency but hopefully not soon for obvious reasons. No one wants a scary emergency but it helps to be heard.

Review №113

2023-03-12 02:54:08

Thank you Dr. Wang and the whole ACCESS team. My fur-baby Haru wasn’t feeling well for a couple of days and was eating her paw raw. After a visit to ACCESS on Saturday afternoon, she is feeling much better 🙏🐶❤️. Everyone was so nice! Thank you again for taking care of Haru.

Review №114

2021-12-30 11:48:18

They almost killed my 14 yr old dog by giving him anti-seizure medication even though they had no idea what was wrong with him yet. Thankfully we didnt let them give it to him again because it made him more sick.They couldnt figure out after 7 days and $5000 in tests what was wrong with him.After they told me they wanted to do another $2,000 test I decided to take him somewhere else because he was getting sicker by the day and could not even walk at this point.As soon as we get to peninsula pet clinic the new veterinarian figured out in only 15 minutes and only $300 in tests that he needed gallbladder surgery!But ACCESS had taken so long and treated him incorrectly that his survival chances were only 50%.No thanks to ACCESS he made it and is doing much better now.

Review №115

2023-10-08 04:35:34

BEWARE! Please ask your “doctor” if they are a student or an actual emergency doctor. I took my furry baby here for an emergency situation and an ultimate discussion of euthanasia - OBVIOUSLY THE TOUGHEST DECISION EVER - only to discover that I was basing my decision on a vet student’s recommendation, not an accredited doctor.

Review №116

2023-07-15 15:00:02

Dr. McKenna, Monserrat, and the staff were all amazing. They saved my cat and helped me financially. They definitely are the best at what they do. Me and mama are very grateful.

Review №117

2020-11-11 17:41:04

Before coming in I read the reviews and decided to see for myself. The receptionists are rude; they need a lot of training. I’m not sure why nothing has been done seeing how many bad reviews they have. The wait was very long even with an appointment. When I kindly asked an associate about the wait time, she got mad at me and said everyone else had an appointment too. Ok. The prices are pretty high. The doctor was very nice and so was the nurse that came out to get my cat. They are the only reason I gave them a 3 star. I would not go back again nor would I recommend anyone to do so.

Review №118

2022-12-09 20:40:00

Fabulous treatment for my 6 year Pomeranian that developed a condition where she was not thriving digesting food and actually failing to thrive. Dr Kunz saved her life. She is running playing and walking with me again. ❤️❤️❤️ this specially practice. Not your every day vet office. Be prepared to pay but it is worth EVERYTHING. thank you.

Review №119

2022-02-04 00:39:53

On January 27th my 13-year-old female back lab was not doing well, not eating, vomiting and could not sit. We decided to take her to Access South Bay even though we were warned it could take 3-6 hours. We arrived, we’re seen by intake within 10 minutes; triage came out in a half hour after and took Jett inside. Dr. Nicole Guastamacchio called us as we had to wait in our vehicle for Covid safety 20 minutes later asking for more details and what she was going to do for diagnostics. A half hour later, she diagnosed that Jett had a mass on her spine that was bleeding, she gave us three options and we took the last option to put her down and say goodbye, Jett would not have lasted more than a few days to a week. They brought us in a private room to spend out last 15 minutes with her, the injections were administered and we were grateful to be there for her last peaceful breath, while we told her that she is a good girl and we love her. It was the right decision at the right time. Dr. Guastamacchio is amazing, professional, informative and compassionate. We were at Access for approximately 2 hours, the whole staff is great and they are a well oiled machine. Thank you Access South Bay.

Review №120

2016-06-24 22:39:07

My family and I followed Dr. Zimmerman here as she came highly recommended from our veterinarian and we were so impressed with her in the past. She is so good that we were willing to go to a VCA (that means a lot). I love that she always takes the time to explain whats going on and even draws diagrams to help us understand. My dog can be weary of strangers but had zero problems with the doctor or staff. The prices are very fair and I had virtually no wait time. The facility itself is nice and clean and they even offer human refreshments. The staff was friendly and got us out fast. Dr. Zimmerman is one of the best Board Certified Veterinary Cardiologists in the area and were glad we dont have to go all the way to Culver City to see her!

Review №121

2021-04-12 01:46:43

My dog was having emergency health problems and we took her to Access. Due to Covid we could not go in with our dog which is understandable. We were sent home as the staff ran tests and took X-rays of our dog. A few hours later we get a call from the doctor saying our dog’s condition worsened and we need to get over there immediately if we wanted to see her before she passed. I immediately left work and met my family at Access. The doctor’s instructions was to come to the front door and ring the buzzer. We sat at the front door waiting and no one comes out. There were other people also waiting outside. Finally someone comes outside to deliver a dog to one of those waiting. I tell her the doctor called and said to come right away because our dog was dying. She says you need to wait your turn and we will pull up your info in the meantime. I said the doctor called for us to come NOW ! She said we know why you’re here. You just have to wait until we get your info and someone will come out and she shuts the door. This whole time my dogs dying. We wait 22 minutes in the parking lot and someone finally comes out. It turns out the info that was so important was the bill I needed to pay and if I wanted to buy back some of my dogs ashes and have her paw prints in cement !!! She had us sign an electronic clipboard and says only 2 people at a time. The 4 of you cannot go at the same time. I send my 2 kids in first. They immediately run back out to us and say the doctor said all of us need to be in there she is about to die. So now it’s ok for ALL of us to be in there? By the time we were allowed in it was too late. She was non responsive and barely living.The doctor already had the needle inserted into my dog and drugs ready to put my dog down so she wouldn’t continue to suffer. After the doctor was finished she says we can have some time with our dog but do not leave the room. You must push the doorbell on the wall and someone will escort you out of the building. There’s even a sign in the room saying that. When we are done saying goodbye to our dog we ring the bell and wait and wait and wait. We rang the bell multiple times and nobody comes just like when we were outside. Finally I use my phone and call the front desk and guess what ? We are not allowed to leave the room because we need to pay the bill and someone will be in shortly. Lol I don’t know if people run out on the bill or what, but this is not how you treat people when they have just lost a family member. This place is more concerned about their money. I’m not saying they won’t take care of your family member but their business protocols need work. We couldn’t leave our dog with them with also leaving a credit card in case she died and we don’t come back. We were forced to wait outside 20 plus minutes as our dog died because we needed to agree to pay and sign a document on their clipboard. We couldn’t leave the room until we were escorted to the front desk and pay. I don’t expect anything for free, especially emergency services. There has to be a classier and dignified way to fill your pockets when a family is grieving. This is a sad way of doing business.

Review №122

2023-07-09 23:54:53

THEY GAVE US AN ULTIMATUM TO “HUMANLY” PUT DOWN THE CAT OR PAY THE EXAM FEE. *THE EXAM LASTED 20mins* WE SPENT MOST OF THE HOUR THERE WAITING TO GET OUR Charlie BACK they deserve 0 stars.don’t trust the 5 star reviews. this place is only open 24/7 to steal money from desperate pet owners.

Review №123

2019-06-01 02:25:37

This is a long review. TLDR: Horrible communication by staff members and lazy treatment of animals staying overnight.I brought our dog in as an emergency in May 2019 because he was having a prolonged seizure and Access Animal Hospital was the closest emergency vet available. Our dog has Idiopathic epilepsy (occasional seizures due to genetic defect) and has been on various medications/diets to control them. Obviously we were stressed and expressed our frustration to the Doctor at how our dog has tried multiple medications that seem to not be working and the Doctors response was we have the option to put him down if it is too much for us to handle. Wish I took this as a sign to leave as I found out later that it really sums up their mentality towards treating the patients there.Fast-forward, they suggest to keep him overnight due to the severity of the seizure to which we agree. He stays a total of 2 nights 3 days. We are allowed to visit at anytime, which we did several times. Every time we visited he was completely drugged with sleeping medication. He would be awake but in an extreme daze. We thought it was just the seizure medication at first but we realized they just tranquilize the animals during their entire stay (we expressed this concern to the doctor and it was confirmed).Finally, we received a call Sunday morning that our dog would be ready for pickup at 1:00pm that day. I arrived at 1:00pm for pick up and was checked in. After about 15 minutes everyone in the front waiting lobby was informed that their current doctor on staff was new and therefore it would take a bit longer for everyone to be helped. I waited for 2 hours and was finally approached by a technician. The technician said our dog still had an IV line in him and they were waiting for the doctor to get to him to take it out. When asked, she wasnt sure how long that would take. I left to grab something to eat down the street when my girlfriend received a call from the technician (whose phone was on file) received a call from the tech complaining that she came out with my dog and I was gone. Saying she told me she would be right out and that I was told it would just be a few minutes. Except, by this time we were already done eating so it was a good half an hour after I had left. We get back to Access in a few minutes and were given our dog. Going over the meds, we point out to the tech that she forgot our new medication for his seizures. We waited another 40 minutes for them to get the medication out to us. Finally we were able to go home after over 3 hours of miscommunication and frustration.This wasnt just one incident. It wasnt just one person. This was an ordeal that spanned multiple days over multiple workers. If this was able to happen to me, someone that is actually able to remind staff that I am still there and able to voice my concern, imagine how your pets, which are not able to remind staff or able to easily express pain and frustration, are treated. P.S. this is a private vet so we paid huge amount for all of this as well.To give credit, the woman at the front desk was extremely nice, polite and understanding. She saw my frustration and continually checked up on the techs and doctor for me. You know who you are and I greatly appreciate your empathy. Also, the neurologist, who unfortunately is only there part time, was very knowledgeable and helpful.

Review №124

2021-12-03 18:12:16

Great service. The staff was friendly and well organized and Dr. Guastamacchio was knowledgeable and straight forward about my cats plan of care. The bill was very reasonable for all the time we spent there and all the attention my cat got and great medicines she received. My cat was suffering from an ear hematoma and ear mites. Due to Covid 19, my regular vet could not see us for two weeks. They recommended Access for same-day care. Access saw me the same day that I called them and gave me an appointment for just two hours out. I left their animal hospital knowing exactly what was going on with my cats health. I received medicine and prescriptions to help my cat, Bootsie. I was very pleased with the whole experience and treatment. Dr. G was empathetic and accurate. We left with a great plan of treatment.

Review №125

2023-11-12 05:12:46

Please never take your pet to this place. The care here is very poor. The staff lack compassion, as well as positive customer service. It is only about the money. My pet died here. Please please please take your pet elsewhere if you can.

Review №126

2020-08-07 10:44:23

The doctors are very kind and helpful and the staff in general are quite good. There was one vet tech, however, with whom I had a poor experience. I was coming back for a return visit after my dog had worsened overnight. She firstly asked questions that went more personal and deeper than your standard need to know questions for the care of the animal and she would judgementally respond to the answers, which not only put me on the defensive, but also slowed down the process of getting my dog checked in.Then, because they were busy, she suggested I not worry about having my dog seen because the vet wouldve seen all of my dogs symptoms the day prior, so it must not be a big deal. I pushed for her to be seen and said I had no problem waiting in my car no matter how long the wait wound up being. It turned out my dog had pneumonia.I dont doubt this vet tech is probably great with the animals, but it was an infuriating experience as a person to deal with all of that during what was already a stressful situation. A little more empathy and a lot less judgement would go a long way. Luckily, the other employees more than made up for her bad attitude and my dog is now doing much better.

Review №127

2021-03-29 02:23:41

Very professional, VERY EXPENSIVE! I had them put a cat down 14 months ago and they charges me $150. I had to put another cat down last week and they charged me $260! I couldnt wait so I went with it, unfair as it was.If you can stick with the family vet, do it. ACCESS is in it for the money, unfortunately. At least she gets a tree planted in her name.I want to be clear, the people there are fantastic! ITs the corporate bottom line that sucks, especially when everyone is hurting.

Review №128

2020-08-30 08:36:03

ACCESS animal hospital is an unethical business practice tacking advantage of vulnerable people distraught over their sick pets. I was given incorrect medical advice that could have been life threatening if I did not seek a second opinion. Access is only interested in securing a swift profit resulting in an untimely discharge accompanied with a hearty bill and malpractice. I took my dog here twice for what they told me was “common nausea because he’s a nervous breed“ (Pomeranian) - turned out to be severe pancreatitis that they refused to test for originally. When I took him back after two days - within the time frame of return visitation - the fraudulent office tried to charge me again for another exam fee even though my discharge instructions advised me to return if my dog showed continuing issues within a four day constraint. When I confronted them about charging me again for an exam when they only rushed him to X-rays, I was told that they “didn’t have to disclose the information on why they were charging me.” Really? You don’t have to tell me why you’re charging my credit card even though there is conflicting information on the documents I signed previously? Interesting. I think that obviously fictitious let alone illegal interaction sums up working with access in a time of distress. Do not go. I recommend VCA WEST LA. They are amazing and even recommended multiple cost effective treatment plans & we all need that right now during covid.

Review №129

2019-10-26 16:45:03

Excellent, kind, top notch medical help for the dog we were dog sitting who had severe hemorrhagic gastroenteritis. They gave us good info, weren’t pushy, gave her great medical intervention and overnight intensive care (and she is a sweet but deeply anxious/terrified husky in new settings). We got our fully recovered happy dog back!

Review №130

2022-06-14 05:07:36

My cat was euthanized here. It was $200-$250. The botched lady with big lips was extremely rude and only worried about charging us. They also left me in the waiting room for about an hour with no check up. Besides those two things, it was a good service

Review №131

2018-06-09 05:02:33

Took my dog in thinking he had bloat, luckily it wasnt. 600 plus dollars later, I took him home. They suggested he stay overnight.. I declined, due to it being close to 2 grand. Once I declined, i noticed the vet changed his attitude. The next two days my dog was not himself. He became a bit aggressive and was keeping his distance from everyone, as if he didnt trust humans. Not sure if they man handled/hurt him when they did xrays on him. Seems like the minimum charge is 600 dollars from the other reviews. Ill be going to another er pet hospital moving forward.

Review №132

2016-11-08 00:47:00

This is long due review. Its been about 1 year since I brought my dog here. My dog had consumed some rat poisoning. I got very scared and took my Maltepoo here, once I came in I told them how she had consumed some Tom the cat poisoning, they took her for some quick test in the back. They put me in the waiting room and a Hispanic girl came into the room and had me fill out some paper work, she immediately asked me how I would be paying and I told her I didnt have $600 up front. I asked if they offered billing or payments and she said they didnt. She said the whole amount had to be paid in full that day and if I couldnt they offered credit, if I was approved. It felt more like all they cared about was the money and not my dog. I was already worried and sad about my dog that this made me feel worse I didnt mind paying but I didnt have $600 to pay up front, Im only a college student with a minimum job and as much as I love my dog I couldnt borrow or afford that. I got upset and told her I would take my dog somewhere else. She wasnt being friendly to start with she then told me that my dog wouldnt make it if I took her home! Which made me even more mad because I didnt have much of a choice! I went home and monitored my dog, Followed some home remedies that I found on google. I knew my dog hadnt consumed so much of it because I caught her just in time but I was worried because she is very small.The good thing is that my dog survived she is one of the most strongest dogs and I just wanted to go back and tell that girl how strong she was and how I hope no one else is treated the way I was,because we care about our animals they are part of our family and for someone to bring you down like that it was horrible. I didnt wanna ask for he manager. I didnt want to even bother because I had hope that my dog would make it and she did.!

Review №133

2021-01-03 16:05:28

Our small poodle injected A LOT of chocolate. A lethal amount. After inducing vomiting, the vet wanted him cared for so we were sent here. Everyone was so kind and helpful. The doctors called us often with updates ... waiting outside during Covid is really hard and uncomfortable. After hours of care, they sent him home with meds and he is getting better. He was even too scared for the kennel, so they held him while he was inside or the doctor kept him with her in the office. We are very thankful for this place!! And we left for under $250, meds and all!! Bonus!

Review №134

2022-07-30 20:23:18

This place doesn’t care about the well being of your pet, only the money! I’m still waiting for results from tests a month ago and I’ve called numerous times to refill a prescription for seizure meds only to be told they need 24-48 hours for a refill. It’s been more than 48 hours and it still hasn’t been approved! I took my cat in for an ultrasound and he was given back slathered in the gel they used for the test!

Review №135

2021-08-01 20:03:27

Our kitten was given hours to live on Friday evening. Dr Luce said he wouldn’t make it till morning for my daughter to see him and say goodbye. Dr Luce suggested we either agree to a procedure for 1700 to extend his life for 12 hours or euthanize him. We asked if she could just empty his bladder so we can take him home and be with him until it was time. She said no! She pretty much said we are cruel for doing that since he was going to be suffering. Dr. Luce also made a comment that since kitty is only 2 months old, it’s not worth trying to save him or spend thousands on him. Implying we just acquired him so this shouldn’t be a tough decision to put him down. We couldn’t believe the words that were coming out of her mouth and her condescending tone. She was pressuring us to make a decision right away. Knew we were in vulnerable position and kept making us feel cruel for wanting to take him home with us. Finally she said we would have to sign an Against Medical Advice form first but she wanted us to know she was strongly against our decision. Dr Luce said Loki our kitty would not make it till morning. We asked her again to please empty his bladder and let us take him. They brought him out and we made a 3hr drive to Kern River for my daughter to hopefully see him alive. He never seemed to be or expressed any pain before or after leaving the hospital. He just wouldn’t walk or drink water or be awake for more than a few seconds. He slept all the way as my son held him in his arms. As we arrived, my daughter sat in the car with him and he woke up. He started to lick her and gently bite her and climbed all over her! For the whole 3 hour drive back he played, ate and slept. It’s been over 24 hours and Loki is back to normal!!! No signs he was ever sick or dying! If Dr Luce was successful in talking us into putting him to sleep, She would have killed our Loki for no reason. Dr Luce is a killer. I’ve read a lot of reviews with the same content. She rather put our pets to sleep then do what she’s supposed to do and treat our pets. She also misdiagnosed him. Said Loki had a urinary blockage yet confirmed she did not see any stones in his bladder. Loki finally starting urinating just fine later Saturday morning and since then. He’s active, playful and eating and drinking just fine.Access, you should take these reviews a little more seriously regarding Dr. Luce. I’m sure many pets have been put to sleep under her hands when it was probably very unnecessary. She works for you. This makes you just as accountable for her actions. You should be ashamed and she should be unemployed.BTW we have the conversation recorded if anyone is interested in hearing it.

Review №136

2021-05-31 22:26:50

They do the best they can. They once saved our pitbull, who needed several stitches. However, I will always regret bringing my puppy here, who ended up dying of parvovirus. Did they do everything they could? YES! I absolutely believe they did. But, looking back, I feel like they could have definitely told me “He is not going to make it. Please come in and say goodbye.” I wish that had happened. It wasn’t until he had to be revived with CPR that they called me to come in and euthanize him. Our goodbye was hardly a goodbye, he probably didn’t really know I was there and I couldn’t hold him because the CPR injured him (but that’s just what CPR does, ya know). I kept holding out hope and maybe they thought it was better if they let me keep hoping. I hope they read this and that, in the future, they will give in sooner and say “Hey, you should come in now just in case things go south.” It’s okay to admit that. Thanks for trying with my little angel though.

Review №137

2020-06-26 03:26:11

UPDATE: I received a call back from the Office Manager and had the opportunity to discuss the issue with her. Hopefully, the receptionist will get more training on how to deal with pet owners when there is an emergency by showing more compassion and being more helpful than what I experienced. I am glad I was able to voice my concern with her. Hopefully others wont have the same experience.NOTE: I HAVE CALLED 5 TIMES AND LEFT MESSAGES FOR THE OFFICE MANAGER (MANDI). STILL NO COURTESY OF RECEIVING A RETURN CALL. THIS SHOULD TELL EVERYONE JUST HOW THIS HOSPITAL CARES ABOUT THEIR CLIENTS!!!!!Id like to start by stating that I had 5 Siberian Huskies and the first time I had an experience at this facility was on December 27, 2017 when I had an emergency with my male Husky, Shadow. I had taken him to the Torrance Emergency Clinic on Torrance Blvd only to find that they had moved. By the time I found where they were, Shadow passed away in my car. So, I am very sensitive about when there is an emergency with my pets and making sure I know where I am going for help. Since then, I have had many visits at ACCESS Torrance with my other four Huskies and the services rendered by the doctors have been great! I have never had a problem until today, June 22, 2020 at around 1:30 a.m.My female Husky, Nikki, needed emergency help. She had just been to ACCESS Torrance two weeks earlier one day prior to having surgery to remove three tumors, which ended up being cancerous. One week later, she wasnt doing good and she had to have a drain removed from her stomach. Her primary Vet thought the worst and suggested I put her to sleep. I decided not to rush into such a drastic decision, which I am glad I did because she is actually doing much better. However, there was a problem with fluids building up and the doctor had to drain the fluids. This morning, when I took her to ACCESS, I thought that the fluids had built up again and she seemed to be in pain so I drove her over to ACCESS. When I arrived, I called and the receptionist ( an African American girl) asked me if I called ahead of arriving. When I told her No, she said that they couldnt help us and for me to find somewhere else to take Nikki. She said they had no doctor at the time and Id have to find someplace else or come back after 8:00 in the morning. She hung up. I called back and wanted to know why there were other patients sitting in cars waiting and I didnt get any answer. I said I had no idea what other hospitals were open and near the area. She told me to look it up on the internet. I told her I was in my car in front of the place and why couldnt she give me the information on where to take Nikki. I said I wasnt leaving until I spoke to someone. She said either I leave or she would call the police to have me removed. At that point I told her, F**k You! And hung up! I then called back several times and reached a girl with blond hair (I could see inside the window who was answering the phone) trying to find a referral place to go and she suggested Culver City. It would have been nice if she had given me an address or something. When I asked her where in Culver City, she told me Jefferson Blvd (still no actual address) and she told me to look it up on Maps!!! So here I found myself in the same situation as I did with Shadow, Nikki needing help and me not knowing where to go!!! All I could think about was that I wouldnt make it to another hospital and she would die on me too!I ended up finding a hospital I remember seeing and they took her in, and in three minutes were able to tell me that the fluids had not built up and she would be OK to wait until her 8:30 a.m.appointment with her doctor. Now I know where I will be going in the future!!!!The receptionist at ACCESS need more training on how to interact with pet owners in the event of an emergency! I can see by the other reviews that I am not the only one who has had issues with these girls and obviously they arent doing anything about it or there wouldnt be so many complaints!!!!

Review №138

2022-08-20 14:36:27

Our 4-legged boy required emergency surgery and Dr. Da Costa-Gomez was his surgeon. From the time we arrived at the ER until we brought him home, Kobe received excellent care and Dr. DaCosta-Gomez updated us on his progress twice daily. She is a gifted surgeon and a great communicator. Kobe’s entire care team was AWESOME beginning with Anthony who welcomed us to Dr. Li who discharged him. We feel that “human” hospitals could improve their patient’s and the family’s experience by modeling their quality of care and compassion after ACCESS Specialty Animal Hospital in Torrance.

Review №139

2023-01-12 20:06:51

It is pricey but they offer High quality care… nicest emergency vet I’ve been to. Lots of staff and they are communicative. They were very thorough with the exams and treatments. Highly recommend for urgent matters.

Review №140

2019-06-24 20:12:52

First I want to thank Dr. Gary ( Dr. Uyeno), his assistant, and Delilah. They are absolutely the most compassionate, knowledgeable, and patient staff. I came in with my 3yr old French bulldog this past weekend, hysterical mind you, due to him being in abnormal pain, shaking, and lethargy. They were extremely efficient! They took him back right away, they examined him in less than half an hour and even the lab work and xrays were done in less than the 45 minutes they said it would take. Dr. Gary took his time to explain everything in great detail and went over different directions the dx we were given may lead. I refused to take him to a VCA clinic and my vet recommended Access as their go to ER vet and I understand why. The facility is extremely clean and you can tell they love what they do. As for cost, it was surprising as if I just went to my regular vet. I wasnt given an astronomical bill that reflected a typical ER visit. Though I hope to not have to take a trip back there anytime soon I would not hesitate to bring him back again!

Review №141

2021-04-23 20:10:33

I went to 2 different pet emergency rooms that were 24/7. I was told to wait several hours at both. I came to ACCESS and they saw my senior dog right away. Sadly I had to euthanize my senior dog but everyone at ACCESS was very patient and caring. I appreciate the final moments they gave us.

Review №142

2021-06-03 07:21:32

The doctor was very patient and understanding, however there is one particular person in they’re staff that works at the front desk with bright high lighter pink hair who has a very nasty sarcastic attitude that doesn’t seem to have empathy for any one’s situation. I mean I brought my dog in who was very close to dying. I was distraught and ran out of options because i only had a couple, either pay a very expensive bill in witch i did not have the money for or put my dog whom the family loves dearly to sleep, and her responses to me and my mother asking questions were very nasty and sarcastic as if she did not have a care in the world about our situation. Access south bay please consider hiring people who dont lack empathy with souless energy. Complete disgust!

Review №143

2023-01-06 06:48:11

Will not recommend this place to anyone. After my dog passed away we brought our dog here for cremation. People here were of no help. The only thing they wanted to do was to provide us with a pamphlet that I should read and call the number for any service. After the cremation, they never notified us that the ashes were ready for pick up, we called them, and the only thing they said, was ashes were ready for pick.

Review №144

2017-05-29 22:40:09

So compassionate and caring. My 14 year old dogs health took a turn for the worse over a holiday weekend. I was so happy to find this full service animal hospital that was open on a holiday when I needed them. Everyone I met where caring and compassionate. They even ended up charging less than they had origanally said. What great integrity. I would highly recommend this emergency pet clinic.

Review №145

2023-06-03 12:16:15

My puppy had a seizure and they took him in immediately, gave him amazing care, provided me with all the information and costs (no surprises). I highly recommend this place if your pets ever have an emergency.

Review №146

2020-05-27 00:54:14

Had a wonderful experience with Dr. Powers-Davis when our dog needed a Neurologist. Very professional, very friendly, and explained both her condition and recommended treatment very clearly and thoroughly. The staff was extremely helpful and welcoming despite the weird Covid-19 precautions we all had to work with. For a specialist vet appointment the cost was very reasonable and and meds were available for reasonable cost. Would definitely patronize again though of course I hope we never have to.

Review №147

2020-08-24 19:12:11

BE CAREFUL. They essentially killed our beloved Briard, who was experiencing sudden onset paralysis that we were treating with PT and acupuncture. We took her to Access as an emergency patient just to have her bladder voided. We werent able to speak to the veterinarian until after she had done a complete workup (over an hour), and her bladder had still not been voided. While they were working her up, either the vet or the technicians that did attempt to void her bladder rolled her the wrong way, and she was in full gastric torsion by the time we got her home. She was screaming in agony; it was the worst possible death this beautiful and sunshiny spirit could have met. We were incredibly fortunate to have Dr. Amy and her husband from Hearts and Halos prioritize us, to help her out of her pain and distress. I will never forgive myself for trusting the people at Access. It will haunt me forever that I put our sweet girl in such danger and caused her so much pain.

Review №148

2022-08-29 06:01:28

I picked up a loose dog running loose on Hawthorne Blvd. who had a collar with a phone number and stated that he’s chipped but I wasn’t able to connect with the owner so I called Access and was told they could hang onto the dog until the owner came. I drove to Access and spoke to Delilah, who was extremely rude and said they wouldn’t take the dog and put me on an extended hold because she refused to deal the situation. I told her that I called 10 minutes ago and was told by a guy who answered the phone that I could bring the dog and she said “we have many guys.” Delilah was rude, not helpful and shouldn’t be working with any organization that deals with the public.

Review №149

2020-03-14 23:57:54

For $3500 you get 5 minutes with the actual doctor and then a series of support staff, all of whom you have to brief about your pet come on and tell you conflicting things. The suggest every test but cannot really explain why it’s necessary but make you feel that if you love the pet you should do it. They tell you the ultrasound will take between 45-60 minutes and when, 90 minutes later you inquire what the status is, they tell you that there is still a patient ahead of you for the ultrasound. When you complain, you get the “an emergency came in” but if you’ve been sitting in the waiting room watching NOBODY come in it rings hollow. All the “our friend” when referring to your pet means is that they don’t even k is his or her name.

Review №150

2020-06-12 17:10:17

Took my dog in to get stitches in his ear. Paid at least 3x what my regular vet would have charged. The stitches came undone within 3 days and ACCESS wanted me to pay them again to redo the stitching. So...overpriced, bad work, and they want me to pay them an exorbitant amount to fix what they did wrong. Id think twice about bringing your pet here, I know I will never bring mine here again.

Review №151

2021-03-10 08:40:02

Seriously been waiting in my car with my 4 year old from 7pm Til the next morning because they “can’t let us go home then call us when the pet is ready”. I’ve told them numerous of times that I’m pregnant & that I have my young son with me. It seems as if they only care about the money & nothing else. That’s all that was really being discussed. They have you sitting outside in a parking lot for hours rather than letting you go home, get rest, & come back. As if a parking lot is not dangerous late at night. I requested that they bring me my pet & I’ll seek care somewhere else before I wind up with a sick pet & child.

Review №152

2020-06-02 00:08:00

DO NOT GO HERE !!! Staff is very rude, mean and have no consideration for what people are going through with their pets. I went late and dog was stressed or else I wouldve went elsewhere. They charged me for things I did not need and my dog now has a sack of fluids on her side she didnt have when she arrived. If they knew this was possible from giving dog fluids i shouldve been warned and when I called about it they gave me the run around, and didnt mention it still. I got a call couple hours asking me to bring the dog in again because they just noticed something on the x-ray 12 hours later. I didnt trust them with my dog and regret going there, do yourself a favor and go somewhere else. They made my bad situation unecessarily alot worse.

Review №153

2020-12-29 19:51:10

The doctors here are fantastic. The secretary that answers the phone on the other hand is extremely rude and condescending. Cut me off before I even finished my sentence and told me to go somewhere else. She needs to find a different profession. Hopefully this is brought to managements attention and they get rid of people like this. Especially when people are having pet emergencies.This occurred on 12-29-20 at 11 30 am by the way. But its not the first time Ive talked to a staff member here that makes it seem like Im bothering them.

Review №154

2019-03-08 21:19:55

My dog, Jakey, and I had a very good experience at this hospital. Before we even came in, Brandon gave us so much good advice over the phone. We brought him late Saturday night, as he had been suffering from diarrhea and vomiting. They mentioned there would be a long wait, and it only ended up being 20-30 minutes. The vet, Lisa Nivison, answered all of our questions, and gave us a higher and lower priced option to choose from. Later, Kat, the vet tech, provided us with more advice and very detailed instructions to go home with. It was a quick visit, very informative, and much more affordable than other emergency vets I have used in the past. I highly recommend their facility and team!

Review №155

2017-09-07 02:16:28

My pet Tiny was suffering for the past 3 days and couldnt get up so I took him here asap. The staff was friendly and the atmosphere was very nice. They put me in a room and the doctor came to tell me that Tiny might have had a stroke or something along those lines OR there mightve been something going on with his brain. Doctor told me it costs about $150 dollars extra if i wanted him to be seen by the neurologist, but he ended up checking my dog for free. Turns out Tiny did have a Tumor in his brain so it was best for me to put him down (which was one of the hardest things for me to go through). The whole process and care they gave towards my best friend was spectacular. I am grateful towards every single one of the staff members and helping me through this rough time. May my best friend RIP.

Review №156

2018-09-20 17:20:39

The BEST Animal Hospital. Dr Zimmerman and the entire staff are awesome. My chihuahua has MVD CHF. I was aware of her heart murmurs before her MVD diagnosis. It was 3 am and I noticed my Chihuahua wasn’t herself and was panting and her chest laboring and would run out of breath doing the simplest things. It got so bad that she fainted. I rushed her to ACCESS and the staff immediately took her and were very caring and made you feel like you and your pet are in good hands.The lobby is EXTREMELY clean and offers free Kureg coffee, snacks, even dog treats. During normal business hours you will find the receptionists very polite and progressional. The Drs and Vet assistants ...AWESOME I love Torrance ACCESS.I don’t know about anyone else but I don’t have kids and my 2 dogs are my 4 legged kids. 😃I want the very best when it comes to their health care and I HIGHLY recommend ACCESS. They are open 24 hours.Banfield is her primary but I feel as though ACCESS is so much advance and have more equipment for special testing vs. Banfield ( Banfield is awesome too) ACCESS has my pets needs. Baby, my chihuahua has been doing great and on her heart meds for life and it’s all thanks to Torrance ACCESS! Thank you guys so much. ❤️

Review №157

2019-09-02 06:34:33

Today my 7 year old Chihuahua mix, Stitch, was vomiting and off his food for two days. He definitely was not getting better as the vomiting had increased today. My regular vet was not available and is closed tomorrow.I had given him a jerky treat which apparently upset his digestive system. I am so glad we found Access Speciality Animal Hospital. He was seen almost immediately and Dr Heather Luce was excellent. I am disabled so my friend had to take him to the hospital. Dr Luce was great to call and keep me updated. My little guy was feeling so bad before he went to the hospital. Dr. Luce ran tests and determined he may be having a bout of pancreatitis. She gave him IV fluids, a long acting antibiotic shot, medicine for nausea and pain medication. He also did an ultra sound exam of his stomach. She sent him home with medication for nausea, and special food and a diet for a few days. He came home clearly feeling better. He is kind of out of it from the medications, but at least he is not suffering. The bill was very reasonable considering this is Sunday and the treatment he received. I want to thank Dr Luce and the staff at Access. We will definitely go back to Access if he is not better. We are so lucky to have this facility in the South Bay Area. Clinics like Access have specialists and more diagnostic tools than most vets. I can highly recommend this hospital if your fur baby needs emergency treatment. They are open 24/7.

Review №158

2020-09-30 18:03:41

One of the worst animal hospitals I have been to. My puppy broke his leg, I rushed to the nearest hospital, and boy was that a mistake. A fee of 200 dollars just to check in. My dog had a small fracture but they wanted to charge me a 1000 dollars just for an x-ray and night in their facility. They made me sign a waiver that if my dog died it wouldnt be their fault?? I was terrified that my dog was going to die, when in reality all he did was sprain his leg. I took my services else where, we payed 60 dollars for medicine and x rays. My dog has 100% recovered. If you go here beware that you are paying for their interior design and not your dogs well being.

Review №159

2022-12-08 19:28:12

The service provided to my pup and myself was amazing. The staff was really friendly and the Doctors know what they’re doing. Your fur babies are in the best of hands.

Review №160

2022-05-10 04:22:34

High priced+ they gave me only TWO options 1 to put my husky down 😡because he ate RAW meat his condition over eating RAW meat made him super weak not able to have coordination, that no reason to kill my dog he is living normal live right now . Option 2 pay over 500 to 1000Please be more respectful and try to give better optionsThank you so much, for saving my kratos there it was the right thing to take him there or my dog was gonna die from being super duper extra DehydratedPlease price your choice RIGHT that was incorrectly to ask me to put him in both positions I took him home he felt better thank bless this place I love it but it LiFE. Life should be fair not money hungry

Review №161

2019-02-07 22:41:22

We have spent the past 14+ years protecting our animals from a veterinary industry fueled by profit, greed and arrogant individuals. If you are reading this while contemplating treatment or a life altering decision here please do your research and if your pet does not survive seriously consider an animal necropsy.Recently & in a split second our practical experience & common sense was tested and defeated by an individual here & this organization which in my experience was poorly equipped to provide the services they promote. During my visit to this Specialty animal hospital for a consultation my experience & common sense leads me to believe the life of our beloved animal was taken by a person(s) with questionable credentials(search 50 Things Your Vet) poor judgement & worse decision making skills. In an industry where treatment plans & succinct, communication are common practice and key to survival there was no visible protocol. From the moment I first met someone who did not intro themselves by name, title, or area of specialty the pressure to authorize, costly, life threatening treatment never stopped. This included solicitation by what I assumed was a trainee. They did not have my pet present, again did not intro themselves and immediately began describing what I consider to be an uninformed treatment plan and I immediately had a bad feeling. I asked for my pet to be returned to me & stated I would be leaving. The person repeatedly said they advised against this & my dog may have 2 days to 2 weeks to live. This ignorant assessment was made in est 5-10 minutes & after a verbal intake of the previous 24 hours. Having just left our primary vet where my dog had blood work & a thorough exam I walked in with a relaxed pet for a consult with a specialist & in minutes I was advised my animal was distressed. When it was clear I was not interested in their dangerous & aggressive sales game they instead created a crisis from which they were ill equipped to remedy & expressed little interest in trying. I adamantly requested to see my dog & was taken to the back & witnessed firsthand a chaotic, unorganized & heartless approach to their practices. Within minutes I realized I knew my dog better than any person present & sadly recognized I was running out of time & learned that drugs had been administered to my dog & a drug delivery port had already been inserted into my dogs paw without my knowledge or consent & prior to any discussion about life ending next steps. Heartbreakingly my dog did not survive. The sales pitch, guilt & pressure to authorize treatment continued to the end & shockingly while my dog was taking his last breaths the treatment plan quotation was placed on my dying dogs body. My experience at this point turned gruesome. It is my opinion that my dog died unnecessarily of an overdose and individuals trained in fear mongering & high pressure sales with animal care & well being secondary to their sales quotas.There is a reason this business has an F rating by the Better Business Bureau (search bbb org) & there are several documented devastating experiences of trusting animal owners (contact me for details). I was referred to this organization to meet with a Specialist for a consultation. Rather than tell me that the specialist was not available I was subjected to nonstop pressure to authorize costly life threatening procedures. This was all evident when at the lowest point of this experience, while holding my deceased and beloved animal in my arms the person representing themselves as a Specialist was nowhere to be found, did not come in to express sympathy, condolences or apologize for what had happened. This person however was present just minutes earlier to continue the sales pitch, guilt and pressure to authorize pointless treatment.Beware. Because their employees float between locations it is my opinion every location poses a risk. My experience at this business was devastating and is well documented. RIP 1-11-19ACCESS-DO NOT CONTACT FOR ADVICE RE HOW YOU CAN IMPROVE or OTHER BS APOLOGY

Review №162

2022-08-28 16:13:01

My puppy was having a medical emergency. Banfield was closed. This ofice assumed my puppy had ingested marijuana...we dont partake in any drugs....my daughter and I were both baffled that they would confirm this without BLOODWORK. Very pushy for money rather than the proper order of care to accurately diagnose our pets...

Review №163

2022-01-24 21:54:53

We had to euthanize our beloved cat last night, Dr. Moore was the attending vet and was very caring and compassionate not only with our sweet boy but also with my husband and I. Being in rescue weve had to put at peace many cats over the years and can honestly say he was one of the most compassionate doctor Ive had to go through this with. Many thanks Dr. Moore

Review №164

2019-12-16 04:40:11

I am very concerned about the reviews and especially the money cost it seems that the credit card of an owner is more worth than the helping effect of the animals here. I got a recommendation for my dog and his leg, but he needs an x ray and most likely a correction of it.I have rescued him from the shelter and the staff wanted to cut his leg off at the shelter what he uses perfectly fine to pee & run even it is only curved. Money they said....As I am not sure to find out that alone an appointment is with the special doctor 175 and every x ray one 450.Sad about the fact....I am still trying to find the right place for my little dog... to help him to get a normal evaluation or better leg.

Review №165

2021-08-09 19:03:39

The worst emergency hospital ever! Went with my four month old pitbull never gave me his diagnosis of the switch, pretty took him home worst them how I brought him. Doctor overdose him with benadryl because they gave him the wrong dog information. He said that there were two dogs with the same name and same breed, so thats how he got mixed up. Please people dont take your dog here

Review №166

2019-04-02 02:30:17

This place exceeded my expectations. Everyone there was kind and respectful. I took my dog in for an emergency surgery and he is now home safe and sound. The Dr came in to talk to me before I went home and she called me before and after the surgery as well as the next morning before I picked him up and kept me informed the whole time. I could not have asked for better treatment.Thank you Access!!!! ❤️

Review №167

2022-03-13 01:30:25

Worst experience ever had to call 2 hours after pet was admitted since I didn’t receive call.They sent paperwork to accept charges but they didn’t acknowledge receipt. Call again to see if they received docs. Told me it would take about an hour after 2 hours I called again said they had emergency pets to take care of told me about an hour more no call from office had to call again to find out status. Front office sounded annoyed with my calls. I was told to wait outside took a total of 8 hrs to get my pet back.

Review №168

2019-04-13 21:10:59

These people here are amazing and treated my baby like he was my child!! They are super knowledgeable and well trained as my dog is skittish the nurse and doctor knew exactly how to handle him stress free!! They really helped calm my nerves it went super quick and was really convenient !! Open 24/7

Review №169

2023-01-14 20:26:06

Went to ACCESS Pasadena. By far one of the most positive experiences I have had at an Animal Hospital. The staff is incredible…..empathetic, professional and communicative. I would HIGHLY recommend!

Review №170

2018-05-06 20:44:46

On the 16th of April, my girlfriend and I experienced what every pet owner fears, a health emergency to our 6 yr old Frenchie (Pickles). We took her to our local vet who diagnosed her with a respiratory infection and told us to monitor her. As the night progressed, we continued to watch her deterioration. By 11:00 p.m., she was unable to walk due to paralysis in her rear legs. We rushed her to ACCESS based on reviews my girlfriend had researched. Pickles was immediately evaluated and diagnosed with a spinal cord injury ( 2 ruptured discs).We were informed of our options and chose surgery in the hope that Pickles would regain her mobility. DR. Krebs was contacted at 2:00a.m., and performed the surgery at 4:00a.m.We were contacted by Dr. Krebs at 8:00 a.m. to inform us that the surgery went well. It has been 3 weeks since the surgery and Pickles is doing very well. She is basically walking unassisted.From the time we entered ACCESS to our last follow up appt., my girlfriend and I have been so impressed with the facility, staff and the wonderful skill of Dr Krebs. The care and compassion shown to Pickles by Bonnie, and all staff members was extremely comforting to us. DR. Krebs professionalism was very much appreciated and extremely impressive. No pet owner ever wants to see their pet in a life or death situation; however, it is comforting to know that such competent and caring individuals are available at ACCESS to assist pet owners in the South Bay.Thank you,Lance and Jennifer

Review №171

2022-08-31 20:09:01

Great kind Vets excellent care. All the staff I have delt with have been very helpful. I will tell you they are very expensive but your get what you pay for. If anyone gets new puppy or kitten get pet insurance.

Review №172

2018-09-20 06:01:51

They sent our beloved Lab to communal cremation instead of individual. How in the world is that possible ? They tried to blame it on an electronic problem. I dont really buy it and think this was a human error and one my family and will never get over. Almost worse than losing our dog in the 1st place. You dont know how much it hurts knowing well never get him back.Cant speak for other things there as this was our only time there ( emergency which resulted in euthanasia). Makes you wonder how often this happens ?We are getting a refund and excuses, but our dog is gone...

Review №173

2020-10-18 04:03:02

As I’m sitting in my car waiting for Lucky’s owners to arrive, I can’t express how much gratitude Janet (I hope that’s how you spell it) has shown in helping me get Lucky back to his owners. Despite having trouble reaching the owners via phone, she didn’t mind going back and forth to inform me and keep me updated. I know this might just be part of the job description but it was the going the extra mile for me that kept me and Lucky at ease! You’re an angel and I’m so happy you helped me!

Review №174

2019-04-16 04:19:56

We had a wonderful experience at ACCESS. The staff and doctors are great and very sincere. They are extremely organized and thoughtful in every step of the process of caring for very sick animals. The facility is beautiful. All around a very good experience for our dog and family.

Review №175

2017-09-30 21:25:12

Their tech, Maria, is very rude. Telling me that they have critical patients and can’t accomodate us at the moment. Dr. Sawyer and Dr. Baldanza are great, but I’ll still choose the Culver City branch since the techs there are much more experienced and know how to speak to pet parents. Obviously, I know you have critical patients!!! But don’t treat us, PAYING parents with such discern, she NEVER HAD A SMILE, always acting like she’s the boss and soooooo busy!!! A little respect would help but she had NONE!!’ Obviously, Access is an emergency center, but telling me you have critical patients, when my pet is dying! Is a NO! I’m a doctor for humans and I’ve never had the experience of a tech telling my patients they have people that are more important than my terminally ill baby. I love this group, they’ve been good to me and Sakhi, thru her leukemia, from the get go... but they have to train their techs better. WE ARE PAYING BIG MONEY FOR TREATMENT!!! I’ve spent $24,000 on my baby so far, I have no regrets as long as I get one more day with her. BUT THIS LADY.... She even forgot about me and I had to keep on going to the front desk to ask when the doctor has a chance with me. I totally relate, it gets busy, but techs like Maria, are self absorbed and don’t care about anyone. I don’t want her lose her job, I know life is tough, but I hope Access Southbay, trains their techs better...even during history, she made me feel like I was being interviewed. Past illness present illness history should be questioned in a different way, also the med history ... a little more time or at least pretend you have time, or at least ask the questions and give a moment for the parent to answer....she was jumping around asking one thing then another, as if she was so busy!!!! A little respect would help!!! Thank you

Review №176

2020-07-24 15:37:06

If you love your Pet dont take it in this Place. They gonna play with your emotions trying to get 9000-10000$ bill. Strategy is making money no matter what, if you cant afford their prices and your dog is really sick, then they will offer for euthanasia . Tactics is focused to scare you so either you accept their prices, or to scare you that your dog is suffering and you should take a quick decision. There is also other options and different thing you can do before giving up on your pet. So dont let them scare you and keep fight for your pet life. But go somewhere else

Review №177

2019-09-11 18:23:56

We had to take our dog, Mandi, in for 3 visits over a 24 hour period. She had blood coming out of her stool, was very lethargic and would not eat. We were very concerned, but Dr. McKenna, Sarah and the staff went over and above to treat Mandi and show tremendous concern and professionalism. We can not express all of our gratitude with Access Speciality Animal Hospital.

Review №178

2022-04-17 05:24:33

My dog had a foxtail imbedded in her paw, key word IMBEDDED. They charged us $400 and said she just needed rest and antibiotics. The vet said the foxtail would dissolve on its own. Me not ever dealing with foxtails before believed them also I was in quite a panic as I wasnt thinking straight - which is how they get away with this! A day after I read and asked people who have dealt with foxtails and foxtails DO NOT DISSOLVE ON THEIR OWN. They need to be removed by surgery if imbedded, period.Now I need to find another vet and Ill spend even more money.Access why are you doing this?! I see other reviews on here that have the same experience. Vet just says dog needs to rest and heres some antibiotics.Do better. This is awful talking advantage of people not thinking straight.

Review №179

2017-10-29 16:35:46

Cant say enough good things about Dr. Zimmerman! Amazing bedside manner! We walked in with our baby Morgan suffering with heart failure, and walked out with her feeling great and has been since. From reception to payment we where thoroughly pleased with our service!! Our follow up visit went just as smooth. Highly recommended

Review №180

2021-09-30 01:47:31

They list a 24/7 working hour. However, the main staff are not there Thursday through Sunday. They treat you and your pet like a number and the front desk staff are insensative and terrible at customer service. Furthermore, simply getting through their phone system takes forever.... keep your pet safe and better cared for and stay away from this place.

Review №181

2018-09-06 07:26:56

There are very nice when we came in for emergency visits. So our pups were exposed to a parvo virus and we put 3 pups in there one of them is doing great and the 2 are working there way there but i started to get worried because we read the reviews after we put our pups in there but im pretty sure ACCESS has it all covered because they are treating our pups well...Hopefully they survive the virus....

Review №182

2019-11-06 22:36:21

Took my dog in last night. Friendly staff, knowledgeable doctor. Got scared went again today to confirm. New doctor was also amazing. Dr sawyer she did not charge me as it was the same outcome. Great staff all around. They all really careamazing

Review №183

2020-04-13 21:13:32

If you love your pet, i would NOT bring them to this cold hearted place. The only thing they truely care about is all their money. They would not even work with my mom with payments even after they let her dig suffer and refused to help the dog because they wanted money before they would try to save his life. My mom is going through the worst time of her life and now she has to deal with this place and they wont do anything to make this easier for her

Review №184

2016-07-10 21:52:23

Took my dog after work on 7/7 hes very sick and this place was new to him first off I tell the vet assistant that and please be careful... what does she do she start pulling his leash with force. Then we waiting a while i dont know what they were doing but he seemed super tired when I finally was put in the room with him we waited sent the vet, after the Assistant came in and gave me the breakdown and price I wanted to help my dog it broke my heart to see him this way.This is what pissed me off about this place this so called assistant came in with an agenda and I felt it and so did my bf she wanted money wanted me to pay and she was just very inconsiderate. My dog has gotten worse since we been there. I will never ever go back ever and Im sadden that Banfield pet hospital recommend me to go to this place

Review №185

2022-02-10 04:16:35

Dr Tamara Gomez performed surgery on my dog to remove a large mass in the liver. She did a great job. I highly recommend access animal hospital. Thank you so much.

Review №186

2018-01-11 20:38:32

I needed to find out how much an ultrasound would be on our dog. And they refused to give me a price. they said they are not allowed, that i ahve to come in and have the consult first (which is $155). all other vets tell you the cost up front.. at least an estimate.

Review №187

2018-10-07 19:17:43

We were not sure what was wrong with our dog (little did we know, she was dying) she was of old age. We took her in, one of the girls came from the back to see what was wrong. The girl had colorful hair, pale skin. She didn’t greet us. She checked for a pulse and stated “I think it’s already dead.” My mom, sister and I were crying before and after we arrived. That statement was extremely inconsiderate and rude.

Review №188

2018-08-19 03:03:21

These people are a rip off! my poor maltise was in and the testing they thought she needed was 3,000 dollars! surgery would have been another 5-7,000. when we said we didnt have this kind of money they suggested we euthanize! this terrified my children and we all left there crying thinking we had no choice but to say goodbye to our girl.we drove around and found an amazingly good vet that was very pragmatic, didnt play on emotion and diagnosed and treated for a fraction of this place.avoid this place at all costs!!

Review №189

2020-09-30 01:21:13

My tiny chihuhua was in distress and she was not doing well even in oxygen tank and having lasix here. I appreciated being told by the vet sooner than an uber expensive bill later. They handled her Rainbow Bridge Transition very nicely and in a very caring way. Thank you!My only wish is they include euthanasia costs as part of treatment. Best wishes!

Review №190

2023-02-23 20:50:35

I went here because my cat was having seizures and the staff was amazing! The place was so nice and professional. The were so great to my cat and helped send him to heaven in the best way possible. Thanks so much🙏

Review №191

2019-10-24 18:59:48

Absolutely the most pompous veterinarian ever. She was rude, no bedside manner and charges more than a human cardiologist does for both a visit and procedures. Waste of time and money I wish I had never made the appointment

Review №192

2021-12-28 09:09:25

The staff and the doctors are excellent at Access. We unfortunately lost two of our dogs due to ARDS and cancer but they did everything they could to save them. I highly recommend Access if you have an animal emergency.

Review №193

2021-05-25 03:45:50

We owe an incredible debt of gratitude and appreciation to Dr. Parkins and his staff. Our pup received dignified, compassionate care and we will continue to choose this rockstar team when it comes to our pets health needs. From the bottom of our hearts, thank you!!

Review №194

2024-01-13 00:44:55

Everything about this place was top notch! Everyone was so professional and kind. The care team was impeccable!

Review №195

2021-09-29 19:10:59

Erin and Monique are amazing people they made are deciion of putting down our silver labrador BULLET very comfortable and assuring. I would recommend this place to anyone that has any pet needs or tough decisions. THANK YOU YOU MONIQUE AND ERIN FOR YOUR AMAZING KINDNESS AND SUPPORT, Paul S

Review №196

2015-06-26 21:06:07

I found an injured cat in the street while taking a night walk and took her with my husband to this clinic. The vet is rude, arrogant and very agressive with pets. He can not be an animal lover at all. After exams, he took the cat for x-rays then left the clinic without talking to us. He left the bill and prescription with the receptionist. When I asked the recepnionist about her condition he said apparently she is fine but the vet is the one who can explain to you, and when I asked where is the vet, he said that he left already from the back door but still we had to pay over $1200.The receptionionist himself was rude. That is the service you get in this place, for over $1200 the vet doesnt even talk to you.

Review №197

2021-07-20 15:34:11

Horrible! I called and explained what’s going on and she quickly stated “we only take emergencies and we don’t do appointments” as if what my puppy is dealing with is not an emergency. I felt disrespected and unassisted from her nasty tone and lack of listening.

Review №198

2020-07-20 02:42:45

I called as soon as our beloved pet of 12 years passed peacefully at home. The woman on the phone was extremely professional and sweet. She guided me and provided the information I needed in order to have him cremated. Thank you

Review №199

2021-01-05 06:55:42

Love love this place!! Unfortunately, I had to come here because my dog got attacked by another dog but they took good care of my baby. I honestly trust all the staff. So nice, respectful and the timing is awesome! I recommend this hospital based on my experience.