Presentation on Map Reviews Nearby

AAMCO Transmissions & Total Car Care in San Rafael

4.5 (117) 3241 Kerner Blvd, San Rafael, CA 94901, United States

AAMCO Transmissions & Total Car Care image

Categories

Transmission shop
Auto repair shop
Auto tune up service
Brake shop
Oil change service

Location on the map

San Rafael, Marin County, California, US

Phone: +1 415-991-7537
Site: https://aamcosanrafaelca.com/

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:8 AM–12 PM
Sunday:Closed

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Total reviews rating 4.5

117 Reviews for AAMCO Transmissions & Total Car Care 2024:

Review №1

2024-04-25 22:05:37

It’s not too often you get an exceptionally outstanding costumer service experience at a mechanic. But AAMCO in San Rafael really stands out as the best costumer service experience I’ve ever received, period. Shannon, the shop owner, is incredibly patient, informative, transparent, honest, and was dedicated to helping me out. Alberto, the suave technician, took time to answer any random question I had. He was respectful, kind and answered with honesty and confidence. AAMCO San Rafael has a good thing going; trustworthy folks, calm and friendly atmosphere, and a level of expertise that surpasses most. Thank you Shannon and Alberto! I appreciate you guys

Review №2

2024-05-03 21:28:29

AAMCO Transmissions did a fabulous job fixing an exhaust issue with my car. Not only were they professional, but very friendly as well. They proactively gave me status updates and clearly explained the different steps they were taking to fix my car. I will definitely use them again if I have any car issues.

Review №3

2024-06-25 04:06:20

I contacted Ammco Transmission in San Rafael to inquire about an estimate for replacing the transmission in my GMC truck. Despite explaining the severe symptoms and discovering excessive metal debris in the oil pan, I was directed to follow their diagnostic procedure to determine the transmissions failure. I expressed my preference to proceed directly with the replacement of a remanufactured unit, but the individual I spoke with seemed flustered. They assured me of a callback with a quote shortly, but I did not receive one. Subsequently, I contacted several other shops and dealers and received quotes within an hour from them all. I have since chosen a shop to proceed with the substantial repair.

Review №4

2024-05-29 23:54:03

I discovered Shannon about ten years ago. I was driving around the Canal District, and noticed the AAMCO sign. I was completely fed up with my mechanic of many years for a series of expensive misdiagnoses, so I pulled in. Shannon detected the problem immediately and repaired it for half the price that my current mechanic had charged to not fix it. I’ve been going to him ever since and have had nothing but great experiences. I trust Shannon and that means a lot these days. If he tells me something needs to be fixed, I fix it.

Review №5

2024-02-28 16:57:09

While we could not complete our repairs at AAMCO (we have an older vehicle), the diagnostic work was very thorough and informative. I appreciate Shannon’s and Chris’ outstanding customer service. They were both straightforward and professional. Thank you.

Review №6

2024-05-17 20:17:14

I want to personally thank Shannon at Aamco for the quality of service, the outstanding job and attention to my vehicle along with the care for my family. I read reviews about going to the dealership instead of to this location. Believe me when I say That whatever issues you may have the dealership is the worst place to go. I have been to both and Aamco did an amazing professional job fixing everything the dealership destroyed. The dealership just didnt destroy my transmission but my faith in people to do the right thing. Aamco stepped up and repaired both!!! They are stand up people and go the extra mile to get things done right the first time! Thank you so much for all your help and attention to my transmission and faith in people. Sincerely!!!Daniel

Review №7

2024-02-28 22:35:21

Transmission failed during road trip and luckily made it here. Shannon was super accommodating, found place to park motorcycle trailer and gave us good recommendations for lodging and local places.After a few moments with Shannon we knew we were in good hands.Wife will make another review after we make it back on the road.

Review №8

2024-05-09 00:10:09

I met Shannon a few years ago and he has done many jobs on my car. Very professional and very trusted. Always happy with my service there.

Review №9

2024-03-14 16:13:17

Yes Aamco is a very professional, clean, courteous and respectful establishment. The team members are genuinely excited on diagnosing the problem to car your car feeling and running better. I can say I just found my 1 stop shop!

Review №10

2024-04-04 00:49:27

Shannon has been wonderful! Consistent communication and I feel like he has been honest about the repairs my car needs for the long term.

Review №11

2024-05-01 21:05:03

Shannon is great, not a salesman so I can appreciate his honesty. Been using these guys for 10+ years they are professional as it gets.

Review №12

2024-01-13 00:23:10

This is what great service is all about. Attentive, responsive and.very reasonable. Go see Shannon for all you car need...brakes, tune ups, oil. What a great experience for me.

Review №13

2024-02-06 06:07:52

Before heading off on a 10,000 mile road trip to Alaska, the Yukon, BC, and NWT, I took my 34 year old 1989 Dodge Ram Roadtrek conversion campervan to AAMCO for a roadworthiness check. Given that at least 1,500 mile would be on dirt on the Dempster Hwy and Top of the World Hwy, Shannon recommended some major repairs and upgrades to the front end. I gave the OK, and dropped some $6,000 onto it. It was finished the day before I left, so I had no chance for a shake down cruise first but just hit the road.The road trip was fantastic with no major problems, but on the way home after heavy rain in Oregan, I started to hear creaks and sqwarks at low speed, turning hard left or right.It still tracked nicely on the highway, so I pushed on home.On arrival home, I booked it back in, and Shannon did a post-trip check-up, and found the adjustment for the Camber was not fully tight. Id had the front end alignment checked in Washington on the way up after the first 1,000 miles, at Les Scheab, and they had adjusted the camber, but itseemed to have started working loose over the next 8,000 miles.Shannon had his staff re-tourque it to specifications and did not charge for the inspection or the re-tourquing.Much appreciated.

Review №14

2023-12-19 19:50:14

I love this place. Shannon is a glorious human and makes car-related errands enjoyable. And Roberto (I think was his name) did a great job on making sure my car is running smoothly.

Review №15

2020-02-26 00:55:05

I brought my van into this AAMCO in Dec 2019 with a failing rear-differential. Shannon (co-owner) and company made us feel at home during the three day repair. The shop could not find the original parts (although I was able to find them online just fine) so sold us on a posi-traction rear end rebuild which costed $1000 more than the original bill... now a total of nearly $3400.Three days later (we stayed in a hotel as we were traveling through the area) we were fixed up and ready to get back on the road. We made it to the Mojave National Preserve where the rear end failed again (seven days after the repair) this time 80 miles from the nearest AAMCO. We had to rent a U-Haul truck and trailer to get my van into Las Vegas where the only AAMCO willing to take warranty work got us in.Yes, it turns out that the warranty is completely up to each shop if they want to honor it or not.First thing the new shop said to me was, you didnt pay that much to San Rafael AAMCO did you? They knew we got ripped off. Add to it that the repair lasted only seven days. Granted, Shannon at San Rafael did honor the warranty so the re-repair work began.Yes, the original shop can decide NOT to honor the warranty of they wish...It was about here that we found that San Rafael AAMCO who charged us the $1400 deposit at the start of the work, charged us the full amount at the end of the work. Effectively, we paid an additional $1400 on top of the over-priced repair that didnt last a week. It took three phone calls over a week to get that amount refunded. Each time I called they promised to look into it and call me back, but failed to call me back each time.The re-repair work took another 3.5 weeks (!!!) due to the Las Vegas shop being stuck (thanks to said warranty) into replacing the posi-traction parts with the same parts, which broke again only 20 miles after they repaired us the second time. They tried again, and the van didnt even leave the shop. Finally, after nearly a month and a half... and THREE failed repairs, we had a junk-yard rear-end installed under our van for $600.I called and talked to Shannon trying to be fair to him, but was met with excuses and eventually he just stopped calling me back. AAMCO San Rafael refused to refund even a partial amount so I was forced to file a claim with my credit card to get my refund. Which I got all $3400 back,In the end AAMCO San Rafaels poor workmanship caused a month delay to my road-trip-vacation, refused to offer even a partial refund, and now I have a junk yard rear-end, and the warranty I paid for is void as well. Even though I got the original amount back, I still lost another $4000+ on towing and hotel costs thanks to Shannon and his employees at San Rafael AAMCO. No way I would wish this shop onto my worst of enemiesShannon, you wanted me to post a review (asking me repeatedly to review your shop on Google) so here it is. I hope that you will learn from your loss here. You should have just worked with me on a fair refund amount. Your arrogance cost you thousands more and I will be sure to post this exact review on Yelp and other review sites too, which will cost you many thousands more.

Review №16

2024-03-19 00:07:55

Shannon and Chris provided excellent customer service and same day inspection. They were very informative and answered all of our questions with professionalism. Thank you both.

Review №17

2023-10-07 05:17:32

Wow I’ve never been so happy with a car shop. It’s always a hassle, but not with Shannon! Easy going, smooth process. Cannot say enough about the service and quality of this AAMCO location. I trust everything Shannon says, and won’t be going anywhere else. I’ve had my transmission rebuilt, among many leaks and other fixes, solved and repaired. 10 outta 10 . Rare to say that about any car place

Review №18

2024-02-07 19:26:29

Shannon went above and beyond to make sure he didn’t miss anything with my car, I would highly recommend with confidence that you will be taken care of properly

Review №19

2024-03-25 19:39:19

Shannon & Chris are fantastic. They replaced my transmission quickly and cleanly (car was washed when I picked it up).

Review №20

2024-04-24 03:45:27

Being around for many years, you cant go wrong with Aamco, avaliation done on spot, with the dignosis, accurate estimate and hassel free your car will fix and be back on the road again quickly.

Review №21

2024-05-21 15:32:36

Shannon was very helpful in scheduling the repair of my classic truck to a time when there was guaranteed space inside to garage it overnight. Shannon used his network to source used replacement parts and serviced and repainted them to make my classic truck look even better. The generous warranty is reassuring but the quality of workmanship was so good I never expect to have a problem.Update: Shannon is very difficult to deal with when there is a warranty problem. Since MacDonald left the partership He would not agree that there was a problem with noise from bearings before the warranty ran out then when the warranty ran out he would not admit that the problem occurred prior to the warranty expiry. He quoted twice the original price to investigate the repair to make sure would go away.

Review №22

2024-01-21 04:00:26

Shanko is a good straight-forward shop. They will listen to your concerns and not try to upsell on anything you dont need. Go see them for your general maintenance needs too.

Review №23

2022-06-27 22:21:41

I came across AAMCO for a transmission service and Shannon was super informative and carefully about the service.If you are looking for honest and trustworthy business you are in the right place.Thanks again, I’ll come back.

Review №24

2024-07-01 19:38:29

Great service work on my car! Thanks Shannon

Review №25

2023-08-07 23:09:47

Shannon and his crew are truly A1. From their customer service to attention on detail, highly recommended. I’m also impressed by the way Shannon greets his customers - he speaks fluent Spanish and leaves his Spanish speaking clients with a smile!

Review №26

2023-04-14 22:32:48

Shannon and his crew are great quality fast friendly service. I took my truck in for concerns about the transmission The road test today and let me know that they didnt think there was anything wrong with the transmission I was do for a service so they serviced it and let me know that the issue I am experiencing this due to my suspension.

Review №27

2024-04-03 20:05:21

Great service was really satisfied with what was done with my car diagnostics was on point.

Review №28

2024-03-14 17:43:26

Thanks for all the service.Im happy to have my workvehicle back in action.Keep up the good work.

Review №29

2022-10-29 01:04:15

Shannon was very intelligent and thorough! He let me know what was going on with my transmission and helped me understand all of the components. With a pressing time limit, I needed it done as soon as possible and he stayed late to fix everything in half the predicted time. Will definitely go back !Will C.

Review №30

2023-02-16 21:08:26

Aamco Transmissions in San Rafael was a huge disappointment. I had my 2008 Suburban worked on here in 2017 and had a good experience. In December the Suburban broke down again with all indications it was the transmission. Shannon was kind enough to take my call on a Saturday and I arranged to get the vehicle towed there to be repaired. Long story short, my car sat there for weeks while Shannon insisted the differential was the problem after a $200+ evaluation. After excuses about parts not being available, shortage of mechanics, not having proper tools to complete the job and more delays that went on for weeks I finally found another repair shop that insisted they could fix my Suburban. Once towed to the other repair facility it did take ten days (mostly due to shipping a rebuilt transmission interstate) to replace the transmission but in the meantime the mechanics were communicative and professional letting me know every step.Shannon at Aamco is cordial but he accepted my vehicle for repairs and did nothing, misdiagnosed my car problems and charged me for his “expertise”, delayed me in getting my vehicle fixed and in the process cost me hundreds more to tow it away to be looked after elsewhere.Years ago this may have been the place to have service done but today this Aamco Transmission business is a huge disappointment and I would warn others to go elsewhere.

Review №31

2021-04-01 18:40:25

I have been getting my vehicle serviced with Shannon and Mac for last five years, best team there is. I recommend them to everyone I know who is seeking honest, experienced, and knowledgeable service. Cant say enough good things about Shannon, Mac and team. Ive been taken advantage of by so many other mechanics over the years, not here. Theyve always taken care of me. They feel more like family than my mechanics and thats how they treat all their clientele. Highly recommend.

Review №32

2022-09-21 00:03:29

Had the best experience here; Shanon is very communicative, personable, and knowledgeable. They provided a full multi-point car inspection on my second hand Fiat and I feel much safer about driving it. I’ll definitely be back for ongoing maintenance and/or repairs. Highly, highly recommend!!!

Review №33

2022-11-30 16:33:31

SHANNON is the BEST. He is very informative and speaks very clear and intelligible. Shannon made the process of bringing my car in, a walk in the park. I will recommend Shannons shop for anyone with car issues and will come back in the future.

Review №34

2023-05-15 19:30:30

Shannon, Tyler, Daniel, and Christian all have helped me out tremendously when I recently needed help with my break light - They caught a problem and gave me a solution to fix it, which not many service and repairmen I have interacted with elsewhere. AAMCO in San Rafael truly understands the meaning of customer service!

Review №35

2020-02-19 01:06:50

I have been coming here for just under three years now, and I have never once had anything but a great experience.Car issues used to be terrifying to me because they usually meant stress and a big bill to pay. Ive been burned by a bad mechanic... I bet we all have. But not here. I feel so reassured and know my car will be well taken care of here. I know I will never get anything but great work here.Whether I am coming in for a basic oil change, or major work, Shannon has never once tried to up-sell me on any single thing. He always takes time out of his day to explain to me what his team is doing, and works with me on my budget to make sure that Im always driving a safe and reliable vehicle.I also have never once had a charge on my bill for something I didnt approve- Shannon will ALWAYS call and ask me for permission before he does a single thing on my car that we have havent agreed on, and hes exceedingly detailed and never misses a beat. If I cant afford everything my car needs, he will creatively work with me to make sure I work on only the most necessary fixes so that my car stays in good condition. He never pressures me to buy anything and treats all his customers like family.You can tell that the owners of this shop care much more about having a really good relationship with their customers and they do about trying to squeeze pennies out of people.Shannon and I have been through two cars together now (one was hit by a drunk driver but he helped me kept it in great condition till then, haha) and I recommend him to anyone who wants a good relationship with an honest mechanic.

Review №36

2022-09-17 00:01:57

Unfortunately, the work I had done came at the same time AAMCO was changing owners. There was a miscommunication resulting in a problem. Shannon Wong, the new owner worked with me to resolve my issue. He handled it in a professional manner that shows he cares and hopefully we both learned something. No hard feelings, Shannon. I hope your new business is a successful one.Ron Wilson

Review №37

2020-10-22 03:03:55

Called to verify they could help me with an oil leak problem. Spoke to Shannon (I’m not sure about spelling) he was extremely helpful and friendly. I scheduled an appointment immediately. Appointment went smooth and Shannon again was extremely helpful and friendly at one point he was busy and promised to call me back as soon as he could and he actually did!Thanks for the easy transaction and service to all of the people at San Rafael AAMCO!

Review №38

2019-06-23 18:47:49

My AC broke down and Aamco was the only one who was able to take my car in right away. Shannon provided the best customer service ever!!! He dealt with my warranty company and he really went the extra mile to help me. And then he got my car done in time to continue my travels. Shannon is wonderful and I would take my care there anytime again. Thanks for everything Shannon!

Review №39

2023-10-12 15:58:43

Service here was amazing! Shannon made sure I left well informed and was more than happy to help me with any question.

Review №40

2022-02-26 01:39:11

I went to AAMCO after my check engine light appeared. Not knowing what was going on, I called AAMCO and was greeted by Shannon. He was very kind and understanding. After conducting the free check engine diagnostic, he took the time to explain to me and my dad what was going on with my car in laymans terms. I highly highly recommend this place!

Review №41

2022-10-07 05:47:29

This San rafel location has a great staff. Mr. Wong is Very friendly, knowledgeable and you can tell they really care about their customers satisfaction! Fairly priced too, I highly recommend. They are one of the only auto places in marin I found to offer the synchronicity program which is great if you’re on a budget.

Review №42

2020-06-03 23:18:27

I have yet to bring my car in for repairs, but wanted to comment on the positive and helpful experience that I have had thus far with both Don and Shannon who, you know care about their customers. I did stop by with my car several weeks ago, but due to the distance of where I live I needed to find a mechanic closer to my home in San Anselmo. It was during the beginning of the pandemic and getting a ride home while my car was being repaired became an important issue. I spoke to Don today, after several weeks and he still remembered me and treated me with kindness and answered my questions and was patient. We discussed my concerns and I will definately be taking my car back to this shop as we both agreed that I should not operate my car if the check engine light comes on as the other shop had stated that is was okay to drive if the check engine light came on again...the other shop stated that after replacing the spark plugs and stating that my car it is not worth repairing due to possible valve job repair it is not worth the effort due to the compression problem..and the cost of engine repair. The spark plugs were replaced last year so it may not be a compression issue as the plugs should not wear that quickly..just my opinion, but I do know my car and it has been good to me....Don listened to me and agreed that it may be something else to cause the issue....the light comes back will have AAMCO look at and let me know how to move forward...

Review №43

2023-11-10 20:04:28

Shannon was great and very helpful. Explained in great detail what was wrong and what it would take to fix it. I highly recommend this repair facility.

Review №44

2022-08-04 19:22:44

Amazing Service at this location! Shannon helped me out with a routine oil change for my fleet vehicle and made the process easy and straightforward with the corporate billing process. Will be using again in the future!

Review №45

2024-03-20 22:21:08

Mr Shannon W. & Chris are awsome.in addition both are trustworthy...

Review №46

2020-06-16 01:28:06

I have been coming here with my car for about 3 years. Shannon and Don are both very professional and have always explained any necessary repairs to my vehicle in a way where I felt comfortable doing business here. I came to Aamco after leaving a very rude mechanic who would act as if my business was second rate because I own a older model vehicle that “is not worth repairing”. The reason I keep coming back to see Don and Shannon is because I am so grateful I have found a place to take my car were they are not afraid to fix whatever it is that needs to be fixed to get me back on the road!

Review №47

2022-05-06 16:19:22

I came in here looking for a special and hard to find part for my transmission. After driving around checking at other parts stores and shops I had no luck. I know they don’t sell parts here but I figured I might as well give it a try, to my surprise the gentleman at the front desk didn’t hesitate to help another car enthusiast and luckily he found what I was looking for and hooked it up! Much respect and professionalism! I highly recommend coming here, I know i will again in the future! Thanks Shannon!

Review №48

2021-10-26 05:30:41

I walked into AAMCO worried that I would go broke after getting my car serviced. Although work was expensive, it wasn’t excessively so, and I am confident thanks to the communication, honesty, and patience from Shannon, that the work was done right. Overall I would recommend them.

Review №49

2019-06-10 22:39:02

Really friendly local service station. The manager Shannon was very helpful answering any questions and provided all the information I needed prior to servicing the vehicle. Once everything was finished he called me quickly, not leaving me waiting around while my vehicle was ready, and told me everything they found that I would want to know. He runs a great service station there, and I will absolutely continue to give them my business.

Review №50

2020-10-13 18:40:11

Aamco in San Rafael is awesome. These guys are professional and get the job done. They installed a refurbished transmission and new brake system. The work was done perfect. Need a transmission??? Come here. Great service but just good guys. Good quality work. Thanks Shannon for everything.

Review №51

2021-11-03 21:44:07

I used them for my company truck that I have been having issues with all year.I really liked their honesty on how much the repairs would cos, they gave me several options and explained very detailed why the repairs needed to be done. 100% Recommend and will use again.

Review №52

2024-04-03 22:13:46

Shannon is a great, honest guy to deal with.

Review №53

2020-05-02 19:31:25

Shannon and his team were super helpful and friendly! My 2016 Ford Fiesta transmission was acting up (issues with rpms going super high for no apparent reason). He told me all of the procedures he would do on my car, including sanitizing before and after. It was ready the next day and I haven’t had any issues since. Thank you all for the work that you do - especially in times like these!

Review №54

2016-05-27 04:35:19

I brought my Mercedes CLK 55AMG in to AAMCO because I was having issue with my battery. Shannon met me at the front desk and I left my car with them for a few hours. They looked through all the possible problems I might be having with my car and diagnosed minor issues I was having and when they didnt find anything major they told me what to do and didnt charge me a dime! They just told me to come back the next time I need something done and they would take care of me. My experience here was great! If you go there ask for Shannon hes a great guy!

Review №55

2022-09-24 01:16:20

Aamco staff treated us like family. They didnt try to upsale us and went above and beyond to make sure the service we requested was the right service for our vehicle. Work was completed in a timely manner for the price we were quoted. We will be coming back to Aamco when its time for our next service.

Review №56

2023-01-20 17:16:02

I had a great experience using AAMCO. They were professional, knowledgeable and their shop has good vibes. I will definitely continue to use them.

Review №57

2020-09-18 16:44:12

I used Aamco because my transmission was slipping and after an inspection, it was recommended to have it rebuild. A few other things where found defective like wheel bushings and such and I ended up spending over 12k for the work at that time. I discovered a jolt in times when the automatic transmission was shifting from the second to the third gear. I went back and mentioned my observation and was told to give it some time, to come back after I’ve driven 1k for a transmission oil change and it would need some driving time to adjust itself. I’ve done all that and the result is still the same, if not more pronounced. I understand that it is a lot of work to actually open up the transmission again and physically check out the issue, but I have been mentioning this problem on several occasions in person and on the phone with members of the repair team and I’ve been basically told it’s no big deal. I spend an considerable amount of money to have a perfectly functioning transmission (complete rebuild to new like conditions) and month later, that’s not what I have.I brought my car in because I’ve noticed a fluid leak. It was diagnosed with a leak of either one of two sensors in the cooling system. A week later the repair is done, both sensors have been replaced ($750). Driving off, I’ve noticed the “check engine” light is on. Turns out a wrong sensor was ordered that doesn’t get accepted by the board computer. Now I’m well into week two waiting to get my car back 😳. Everybody has been very nice, but I’m questioning competence. This is not some backyard repair shop. I’ve been expecting proper work for my hard earned money, but as of now, my issues have not been properly addressed.

Review №58

2015-12-10 13:40:18

Shannon was great!! My 1995 Mecedes was repaired by him and it is in prefect condition now! He was kind and patient, I had no idea about mechanic but he explained everything until I understood:) Reasonable price too!

Review №59

2016-04-04 18:16:49

This is my 2nd visit at San Rafael AAMCO and both times it was a pleasure working with Shannon Wong. Excellent customer service and I will be back at the near future with all of my cars.They were honest, reliable, conscientious..I just found this on the internet and it was not written by me. I dont know how someone wrote a review for me but be careful.

Review №60

2020-09-27 16:32:39

You might call me a difficult customer. Because of my schedule, all of my service arrangements were made over the telephone, my truck dropped off and picked up after hours. I have never met any of the employees face to face in person, but my needs were handled professionally and my circumstances handled seamlessly as if they had been servicing my truck for years.

Review №61

2021-06-18 18:48:06

I came here to get my transmission looked at, and the team here went above and beyond to help determine the cause for my concern. I can’t thank Shannan and his crew enough for their help. I recommend this shop to anybody who appreciates transparency and great customer service.

Review №62

2024-06-10 20:19:30

5 stars, they were quick and easy

Review №63

2024-03-21 18:54:58

Very attentive service, honest and reasonably priced.

Review №64

2020-02-27 04:34:21

My o/d light started blinking on a road trip through California so I stopped here to have it checked out. They were able to diagnose the problem and have it fixed the next day so I was able to get back on the road. They even locked up my mountain bike in their shop so it was safe while they worked on the car which I really appreciated. Friendly guys who seemed to do everything they could to help.

Review №65

2023-04-05 03:10:24

Shannon was very helpful and explained to my mother and I exactly what was wrong with our car and what was best for our transmission.

Review №66

2015-04-28 18:45:11

I first heard about this company through a radio spot (engine light on). My next step was to look them up. I did it all and then made an appointment. The things that needed to be done were explained --- after the diagnostic. My reason for going in was my engine light was on and off and this last time stayed on. I need to get my car smogged and this was holding up the process. Needless to say after a phone call and questions, I dropped my car off, I was given a ride to transportation to get to work. When My car was done, I was given a ride back to their office. When you make your appointment, ask all the questions you need to in order to put your mind at ease. If you need to rent a car while yours is being serviced, they can arrange the connection for you as well. Knowledge, hospitable and service minded!!!!

Review №67

2013-02-28 18:04:32

What can I say. This is probably the best shop Ive ever dealt with. Whether its a Transmission on my Buick, gaskets on my F-250, or whatever it takes to keep my old BMW 535i running good, these guys know exactly what theyre doing. Steve is the guy that runs the shop, and every time Ive dealt with him I feel like Im getting a straight-up, square deal at a super fair and reasonable price. These guys go the extra mile and I wont take my vehicles anywhere else. Period.

Review №68

2016-09-17 01:23:23

I had a great experience, Shannon the gentleman that help me was very informing.Took time to teach me about my car problem didnt scam me gave me a free diagnostics and knowledge! Im very thankful and Pleased! Im a single woman and he was real helpful and genuine!

Review №69

2018-08-12 19:30:49

I was having trouble with my vehicle it had been leaking took it to Genes auto in Vallejo they couldn’t find leak. Took it to sears in Fairfield they couldn’t find leak, took it to Concord sears auto they said nothing leaking, but I could see it in my driveway .anyway truck stopped on 580 going towards San Rafael. Had truck towed to AAMCO they assessed truck said I needed new transmission, they had several options available to save me money and get me back on the road . I choose a good opinion to suite my financial needs . I couldn’t believe it my truck was back to me running very well I two days not two weeks. These guys are truely professionals I highly recommended them.Joseph JJ Electric

Review №70

2019-04-10 16:58:44

Worst experience ever, I should have had the work done at the dealership. They rebuilt my transmission and it runs horribly. They offered me no help whatsoever. Do not bring your vehicle here.Reply to owner: I was indeed a client of yours around five years ago, you should still have the records. I will try and find the receipt and the name of the sales associate I worked with to add credibility to my review.

Review №71

2014-03-03 21:33:05

I got my radiator and coolant system worked on. They were very professional, always called me before they did any work or ordered any parts. I was given options and accurate estimates. They also helped me out by making sure I used the coupons I was eligible for! I will def be doing more buisness with this AAMCO, thanks Jim!!

Review №72

2019-07-19 05:06:44

Mechanic visually found leaky hose, pulled part out then they didnt even have proper tools, mech left for 40 min to get tool, put it this way i was charged 496 dollars waited in very small office that had parts laying around spider webs everywhere, went i paid cash, manager pulled crumbled up money from his pocket. I would never.send anyone there for car repairs the place was falling apart, just like their tow truck i am very unsatisfied..they need to have better tools and clean up the place, then maybe my experience would have been a little better, i wouldnt be surprised to find out the good reviews were written by friends to get customers. __My apologies this review was ment for the Aamco in Richmond San Pablo ave.

Review №73

2021-10-12 18:35:30

Outstanding customer service. Shannon is honest and friendly person. He will let you know what is wrong with your car.

Review №74

2020-05-08 22:04:39

I had my interlock device installed here and have been coming back for my recalibrations. They are always great with the customer service and do quick work. They are always very proffesional. Would definately recommend.

Review №75

2016-01-03 06:52:00

I have Mercedes Benz E320 and it was leaking from transmission. The diagnosed was free and they explained me clearly that I understood what was need it to be done. Stuff is pretty honest and knowlegeble. Also, they gave a ride to get to work and I had student discount. Definitely, I am going back to this shop because I really want them to take care of my car.

Review №76

2020-11-11 05:45:44

Shannon is very knowledgeable technician.He answered and solved the problems with my truck clearly. The guys are all friendly and professional. Highly recommended.

Review №77

2015-03-28 10:40:39

I took my Chevy S10 truck in (via tow-truck) because the transmission was messing up big time. I discovered how terribly complicated transmission work truly is. The mechanics are very professional and dedicated. My vehicle is now a pleasure to drive. Additionally - The folks at the front of the house are definitely above average and compassionate. Dont worry, youll be in good hands if you go there.

Review №78

2018-05-23 18:27:08

Shannon and these guys are a really good group of guys to work with. Got my transmission rebuilt by them and have nothing but good things to say. Anytime I need some assistance with my cars this is my go to shop!

Review №79

2023-08-31 13:54:15

The staff was honest and easy to work with. They gave good advice and didn’t try to over sell what wouldn’t work.

Review №80

2017-11-01 18:21:35

They had my truck for over a month altogether, never figured out what was wrong. It broke down 10 minutes after I picked it up from their shop and they towed it back for me and later made me pay for that tow! STILL no clue why my truck keeps breaking down. These guys are supposed to be the experts.

Review №81

2013-10-25 16:42:37

Excellent customer service! Friendly, prompt, honest and reasonable beyond expectations. I would highly recommend this AAMCO provider and plan to return for further suggested evaluation and repair.

Review №82

2015-08-24 16:44:14

I was helped here by a gentleman named Phillip (or Phil), a super friendly and honest man that responds and returns calls immediately. These guys are knowledgeable. If you are in need of a new transmission, dont go anywhere else.

Review №83

2022-01-07 20:24:29

Shannon was very knowledgeable, professional, and friendly. I highly recommend his expertise to anyone looking for great service!

Review №84

2024-03-06 00:38:34

Always a great place to get help.

Review №85

2023-09-08 17:45:50

Friendly and great service! Would recommend to anyone with transmission issues

Review №86

2023-11-10 18:27:55

Great customer service. Very professional and welcoming staff.

Review №87

2022-09-25 14:54:14

Great service all around! We would highly recommend this shop for any of your vehicle needs.

Review №88

2019-07-22 04:58:58

Got my transmission in a timely mater, and since it was my work van they made sure to get it ready before the date promised. Awesome guys there

Review №89

2020-03-05 20:52:23

I always come here weather im coming all the way from sacramento or vallejo i always come here very fast and reliable and amazing prices it does nit get any better value for ur money than this mekanik shop

Review №90

2020-05-07 18:19:11

McDonald was very pleasant to work with on this particular transaction as well as past visits. I will continue to take my auto issues to AAMCO and McDonald.

Review №91

2023-02-22 02:12:44

1st time, the experience was excellent, Shannon’s customer service was excellent

Review №92

2023-08-21 02:14:55

Very open and honest about what youre getting and paying for. Very friendly.

Review №93

2018-02-27 22:31:08

Outstanding customer service and all-around pleasant experience - big thanks to Shannon and his team!

Review №94

2019-09-27 20:22:17

Gave me an oil change through my maintenance package no fuss no hassle. Would definitely recommend!

Review №95

2019-09-19 19:23:33

Shannon and Don are great guys. The do great work. I recommend this place highly.

Review №96

2022-11-18 16:48:26

Shannon’s great! Super fast and easy.

Review №97

2021-11-30 00:45:38

Love their communication! So helpful and quick. I can’t recommend enough!

Review №98

2021-03-29 22:38:29

The mechanics actually considered my hardship and were willing to work with me. Thank you Shannon!

Review №99

2018-12-01 21:52:56

Amazing service!! Shannon definitely knows his stuff

Review №100

2022-03-13 11:32:26

The owner was very helpful in helping me out. The owner was also very friendly.

Review №101

2021-08-27 20:03:21

The best thankyou aamco for helping me fix my Cadillac escalade esv

Review №102

2018-08-03 20:59:12

Very friendly folks there. They wont rip you off!! Honest.

Review №103

2024-03-28 17:05:33

Great service

Review №104

2015-11-07 17:52:51

Only open Monday - Friday, 8-5.Google had me drive down here like a fool, should have called!

Review №105

2020-04-10 17:49:05

Great guys ! Great service : fast and reliable. Thank you McDonald

Review №106

2020-07-10 01:35:39

Will see if Shannon makes this transmission issue right? Details will follow soon!

Review №107

2020-12-16 17:35:23

There is no place else to take your car to for transmission work.

Review №108

2016-12-23 22:06:54

Horrific service and subpar quality of work! stay away!

Review №109

2017-06-17 01:55:10

Do great jobs and good with customers .management superfriendy

Review №110

2020-02-21 19:41:01

Quick, reliable service from a knowledgeable, friendly staff.

Review №111

2020-04-08 22:13:29

Everything was taken care of quickly and professionally!

Review №112

2021-06-24 03:59:00

Incredibly helpful, friendly, knowledgeable, and reliable.

Review №113

2017-05-05 01:16:47

Great service, honest people, fast

Review №114

2020-01-07 05:16:07

Friendly staff, efficient service.

Review №115

2018-02-10 23:36:01

Shannon is awesome

Review №116

2019-10-08 04:02:35

To expensive

Review №117

2018-05-23 19:27:25

Very slow not good