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AAA Burbank Insurance and Member Services in Burbank

4.5 (199) 1111 W Alameda Ave, Burbank, CA 91506, United States

AAA Burbank Insurance and Member Services image

Location on the map

Burbank, Los Angeles County, California, US

Phone: +1 818-843-2833
Site: https://ace.aaa.com/location...

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:9 AM–1 PM
Sunday:Closed

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Total reviews rating 4.5

199 Reviews for AAA Burbank Insurance and Member Services 2024:

Review №1

2024-02-27 19:08:35

I am so happy i came here instead of the dmv. I got help for registration as well as car insurance and got a quote for life insurance. Thank you to the woman who helped me for registration she taught us the difference when registering a car because of the weight and if its a pick up truck or a regular car. We are clumsy buddies Thank you to the woman who helped me with my car insurance she gave me a peace of mind knowing under writing is helping me. Now life insurance they have a gem in there. Karina helped me understand life insurance as well as comprehend what i can do with term and permanent life. I now understand what effects life insurance as well as car insurance. She explained it so well i felt like i got the best understanding.

Review №2

2024-05-02 23:52:24

I had a great experience at this AAA DMV! The people who work there are all super nice, and very knowledges. I worked with a gentleman named Eric Zargaryan, and he is awesome! The second guy I worked with, Herbert, was just as nice. I have gone to different DMVs before, and I spent hours and hours waiting. This is the place to go!!! The wait time was very short also. If you have to pick a AAA DMV to go to, go to the Burbank branch! You wont regret it...You guys rock...

Review №3

2024-04-23 18:46:08

THEY DONT TAKE CARE OF PEOPLE WITH DISABILITIES!!!!! No seating in the dmv section.

Review №4

2024-06-27 16:47:12

Great experience with Christiana, she is super nice. She is also proficient and out of her way to assist you. Great person 🙏👏

Review №5

2024-06-12 01:38:32

Monica is terrible and her customer service was very unprofessional. Very combative. Gave terrible service. Just wanted to argue instead of making sure my tow truck came and give good service that I pay for

Review №6

2024-06-04 05:18:24

Haven only had a couple of experiences at site services. It was fast, to the point, great customer service. Havent had any bad experiences so far. I do recommend this place.

Review №7

2024-04-19 20:56:35

Im so happy I decided to come to this location after an awful phone customer service!! Im extremely happy with how the insurance turned out to be at the end and all thanks to Christopher Orantes. EXCELLENT agent!!!

Review №8

2023-05-16 02:10:38

5 stars for Betzy!! She was fabulous in getting ky sister and I in and out, quickly and effortlessly, because she handled everything- including the phone call to the DMV.Aside from that, this AAA office seems well run. Theres bottled water in the fridge, bags on the counter and hand sanitizers were passed out. Bathrooms are clean. Parking is easy. Places to eat close by.I got a travel luggage bag for applying firvtheur credit card where I get cash back on purchases. Pretty good day at AAA.

Review №9

2021-10-04 20:30:54

First time visit here, came in for DMV services. There was a small line for check-in staff were really friendly and helpful ( think Chik-Fil-A friendly) they direct you to whichever service department you came in for. The person from the DMV service counter was ok ( more McDonalds friendly). Theres plenty of parking and restroom are available.

Review №10

2023-05-02 08:51:48

Staff are friendly. Check in is fast. DMV services are fast. Other services like notary are slow. Hard to tell who works there because they all dress so very casual, they look like the people who walk in. They do not wear name badges so you do not know they work there. An insurance agent spoke to me, I thought he was a customer waiting to be checked in. He did not say he was an agent until after he talked about their insurance discount.Lower the rating due to having to make multiple trips because agents do not tell you when you check in for the notary, that you need all pages even if they do not require signatures. The wait can be long since they do not tell you how many are ahead of you, unless you ask. Also not able to provide direct feedback because there was no return call which I requested multiple times. I would not recommend this location.

Review №11

2021-12-24 01:25:50

Nobody likes renewing their tags, well Yvonne managed to make it an almost pleasant experience, lol😃I didnt realize I had to do the smog test again, until after I got up to her window. She let me go ahead and get all the paperwork and payment stuff done, she even suggested a place for the smog test that gives a AAA discount, whoohoo!!Once I came back with the completed smog test she let me come directly back to her window, meaning no waiting in line again, now thats a big deal. Her great mood was almost contagious, lol.😄She definitely made a most unpleasant situation, almost pleasant. Thats deserves big props in my book. Happy Holidays!!

Review №12

2023-07-03 02:27:55

Awesome service! I walked in on a Saturday morning; got checked in right away; 3 minutes wait; got vehicle title transfer completed in about 5 minutes, and the gentleman who helped me was polite and friendly. In 10 minutes the whole thing was done. Thank you AAA team.

Review №13

2023-08-07 20:05:02

Fast and efficient for what we had to do with our car registration!!! In and out and we got what we needed done!

Review №14

2024-03-13 01:27:01

They were great great service and came fast and on time recommend getting Tripple a

Review №15

2023-01-27 22:40:58

It took no more than 30 mins to have my resgistration paid, and they were busy. A lot lot less than going to the dmv!!! Also Carolina was extremely friendly and helpful. DMV employees are 99.99% if the time rude and mad. Thanks AAA and Carolina for such a great service!!!!☺️☺️☺️

Review №16

2023-02-18 01:30:09

This office hands down is the worse aaa office I have been to. There are never ending lines. I had to wait over an hour just to keep being sent to different line. And I told every counter why I was there after 3 different lines I was sent back to the initial line. The employees are not helpful. They are worse than the DMV. I recommend you choose a different office. The south bay Manhattan Beach is one that had great staff and very efficient. Burbank is a nightmare.

Review №17

2024-02-05 23:48:10

The older lady with the curly hair was very rude. Couldnt help with anything.

Review №18

2023-12-26 04:41:14

Best member services in the valley, dont forget they have a full service travel advisors at this location.

Review №19

2023-10-22 18:20:03

Dont apply to work at the call center here! Its a hostile environment, and management doesnt care about you ( they act like they do during training to reel you in lol) Management gossips and puts workers down if they are not measuring up.

Review №20

2024-01-24 00:21:14

After many years of membership I was dropped out of nowhere, would not recommend.

Review №21

2023-06-28 19:11:24

We ordered a hardcopy Trip-Tik & maps for our sons upcoming drive to Alaska, the staff were cheerful, friendly, efficient, & extremely helpful, getting it to us by the next morning.

Review №22

2022-09-23 19:59:49

Super fast SERVICE!I went in to get my international drivers license in the morning. I didnt even finish filling out firms my name was called by staff to take pictures.Much better than Alhambra office.

Review №23

2022-01-13 16:38:40

Lillian was a huge help, and so were the two wonderful ladies at the front desk helping check in. The employees here are an absolute joy to interact with, even with other stressed customers nearby (sometimes making a scene) they handle themselves with grace and don’t allow the stresses of their job to affect how they treat other customers. (Can’t say the same thing about the DMV!) Thanks again for being awesome 🙏

Review №24

2021-11-01 16:41:11

This AAA location was the best and most convenient location I’ve ever been to. I am especially grateful for Lillian! She did everything in her power to ensure that I left satisfied and because of her kindness and willingness to support my needs, I left beyond satisfied! Thank you so much again, Lillian. You are the absolutely best representative ever! I do not believe other representatives would have been as supportive, patient, and willing as you were in aiding me with my concerns. You went above and beyond and I will forever be grateful for your kindness. I wish you the very best…did I mention you deserve a major promotion! ;)

Review №25

2022-01-15 19:53:56

I like AAA, but this place is always packed. Youre going to save time if you go here rather than going to the DMV, but its always a lengthy wait. Employees are great though so its not a customer service issue, its a staffing issue. Im only giving this place a 3 because first world problems.

Review №26

2022-10-15 17:16:57

Friendly staff, very accommodating. It’s like they were all on the same page with being friendly to everyone who walks through the doors. Handled my registration renewal even though I had some address changes in process and I was so relieved.

Review №27

2024-01-08 20:11:22

Everyone here is knowledgeable and very nice. I asked the questions, and they broke it down so I understand.

Review №28

2020-03-11 03:40:42

This is a very big AAA office. I have a very large parking lot. Have come here for the travel agency, and renewing my membership, and taking care of D MV stuff. I love that you can check in and they route you to the right department. I have never been in here more than 15 minutes max. Because they are so busy sometimes the parking lot is a little tight. But its worth it because the services are wonderful for the price that you pay. I highly recommend everyone get AAA.

Review №29

2022-06-09 19:09:32

An awesome place to renew registration.... It beats going to the DMV. If you arent a member become one today!!If you use it for one tow or jump....or to get into a locked car: the annual membership fee is less than you would pay for one tow or jump. 🤔

Review №30

2022-08-10 18:16:31

We came from Ukraine. i bought a car. without vehicle in LA is impossible. came to AAA insurance Burbank 08/10 at 10.00am. Heard a lot of good things about this company. immediately from the threshold the manager saw a Ukrainian passport and refused. I will look for a good one. everything is clear here

Review №31

2021-04-10 02:18:35

I love being a member of AAA. There branches make it so easy to renew your car registration and many other services. At this branch they even have a driving school. The service the was fast and very good. I was in and out of this branch in 10 min. Thank you AAA. I havent been a member of AAA for too long but know I will be form now on.

Review №32

2022-08-03 19:08:21

Going to AAA is vastly superior to visiting almost any California DMV office. There are never long waits and AAA representatives dont suffer with attitudes as do so many DMV representatives.Today I visited AAA to renew my vehicle registration after attempting to pay it online using the states DMV site. The state added a $29 administrative fee to process my request. I declined. California is fiscally mismanaged and its officials may believe that the cure for their inability to spend responsibly is adding fees, charges, and increasing taxes. Just more evidence how non-government entities like AAA are able to out perform mismanaged top heavy state government departments.

Review №33

2023-05-12 17:02:58

I have been a AAA member for many years and I have always had professional and courteous customer service until now.I cannot believe how rude, disrespectful and condescending I was just treated by a woman there named Yvonne or Evonne. I wasnt able to get the spelling of her name but she was working the guest check in counter and she was rude, rude, RUDE.I get it that everyone has bad days but come on, this was just awful.On my way out (which was no more than maybe 10 minutes later and she had only checked in 1 other person) I stopped to tell her that I was not done speaking with her before she shooed, me away and before I finished my sentence, she cuts me off to say she doesnt remember helping me and then went on to argue with me. Hello? Did someone forget to take her meds today?She became so combative that I was actullay stunned and in her most condescending tone and with her eyes big and wide open says Sorrrrrrry and it was so..... condescending and patronizing and just RUDE.The whole experience was not that of which one would expect from AAA.I wish this happened before I renewed my membership because now I never want to see that horrible person again :-(

Review №34

2023-06-05 19:28:35

Person front (woman with all white hair)was rude and when approached she had a smart 🙄 rude comment. you cone here to save time yet took me almost one hour to just get my tags!

Review №35

2022-03-25 21:54:36

I came in around 2:30 on Friday and got my tags renewed in 20 minutes. Highly recommend this place over the DMV. Thank you Angelie for the help!

Review №36

2015-08-21 16:01:27

Went inn last Tuesday to re-license my car and get the address changed. It took me 8 minutes to do both. I was amazed!! Staff was alert & efficient and was whipping people through the front desk and into the shortest line possible. What a change from the usual attitude you get in a business. Love them!

Review №37

2020-07-22 15:51:44

I have always found it easy and pleasant going here! Much easier than the dmv and there is more than ample parking!The people who provide services are almost always pleasant and helpful and not out to prove you wrong! They are there to help you!It is a very good experience and I always find what I need !Murphy Romano

Review №38

2021-11-14 16:35:06

This is a terrific all-American Auto Club, with pro (and nice), knowledgeable staff and vast array of services. Its probably in the highest echelon of Triple As nationwide. Plenty of free parking in the lot outside. It is a very popular place and can get a bit of a line so if you mind that, try to go at non-peak times if possible.

Review №39

2021-05-30 09:59:15

Line moves fast employees are very knowledgeable and swift to get you in and get you out. I always have a pleasant experience when conducting business at this location. The only thing I dont like is my wallet always feeling lighter when I leave from here. lol of course Im joking about the money and I can sleep easy knowing that 99% of the other options for handling DMV business out there would not be a joke and they do charge a bunch in fees. They will even help you at AAA to save money every Chance they get. Great place get a membership and handle your DMV business gracefully in Burbank, CA.

Review №40

2018-11-13 01:33:52

The last two times I have been to the Burbank office, I have had to wait a very long time to see an agent. The most recent time I was there, the office was not at all busy, yet I still ended up waiting twenty minutes to see an agent who could not answer my question. She disappeared for another ten minutes and returned to tell me a manager would talk to me. Fifteen minutes later, the manager was still not available. When I asked, I was told she was too busy. I left after 45 minutes with my question unaddressed. My last visit to the DMV was not only more productive, it was faster and more pleasant. Im very disappointed in this office and will be avoiding it in the future. I just hope other offices in the area offer a better experience for AAA members.

Review №41

2023-05-08 19:17:36

Dont get paperwork notarized here. There notaries cant tell the difference between a revision date and a page number on a legal document. Smh.

Review №42

2021-01-23 23:12:25

Very quick & safe practicing social distancing and protocols. in-and-out service, I have been a member of AAA for over 20 years . I think it is a great investment of my money. Saves me time and adds extra safety on the road. Thanks for having some locations open on Saturday 👍👍👍

Review №43

2023-03-12 23:05:51

They were very helpful. They even saved my bacon by picking up and returning my wallet to me before Id driven away. It fell out of my back pocket

Review №44

2021-06-15 18:17:25

Let me preface this by acknowledging that I’ve been a member for 27 years and usually have pleasant and helpful experiences... Went in to get passport photos and was ‘greeted’ by a rather condescending woman that seemed more like a bouncer... Wouldn’t allow me to speak to anyone inside, denied me use of a restroom and basically ushered me out as quickly as possible. Makes me question why I’m spending money on a membership if I don’t have access to the benefits.

Review №45

2022-01-08 00:28:36

Best AAA Office you could even imagine. Very helpful and respectful people. Also, Mrs. Arlene who is an angel in human shape. She is the best. Im AAA customer for 14 years and never seen any other agent like her. She is above and beyond

Review №46

2019-01-22 20:42:51

If there is anything you need from the DMV, that you can obtain, get done with AAA - DO IT!! This place is amazing. Register your car, renew registration, confirm insurance, smog check. Its much more friendly and takes less time.

Review №47

2023-10-31 22:36:51

Called to get details on a quote I made online. The girl who took my call couldnt or wouldnt look up my quote and was exceptionally rude. I will take my business elsewhere.

Review №48

2020-12-01 00:13:05

Good. GOD.I came here to purchase admission to an outdoor attraction that remains open during COVID.I said so when I first arrived.I was directed to a line with everyone who was there for DMV services - weird - but ok.It was pretty sweaty waiting in the uncovered sun for 45 minutes (while new members were ushered to the head of the line) but hey - COVID, right? Glad they were being safe.I was cheerful when I was finally ushered inside, and repeated what I had come to accomplish.At this point I was shuffled between multiple staff members, none of whom were trained in member benefits and tickets...Ive now been at AAA for 90 minutes.Again, everyone here is super nice. But OH MY GOD the ineptitude. Being nice is immediately trumped by efficient work. Im sorry, but this is why people are having their jobs replaced by automated systems.At no point did I conceal that I was there to buy member tickets.At ANY point, the staff could have told me that they were untrained or unable to process these transactions, rather than having me wait there for an hour and a half, most of which was spent outdoors without cover.Ive been a member for years, but my experience here has really soured my relationship with AAA. I would give 0/10 if I could. What on earth do I pay for...

Review №49

2021-05-30 20:01:51

It was easy to reach them by phone with insurance business I couldnt do on the app or web... unlike a lot of places which no longer allow you to speak to an actual person. I bought and sold 3 cars in a matter of weeks and the AAA agents were efficient and pleasant in making sure that I had the coverage I need in spite of the frequent changes.

Review №50

2020-07-11 05:47:05

Mario Castaneda the insurance agent dude was really helpful, friendly, and kind. I will definitely recommend him. In fact I am going to send my friends for their insurance needs. But, the majority of the DMV department workers were rude, lazy, arrogant, and mean. Ill never return to that place or make recommendation for service with the DMV section of AAA. And Im honest with my feedback.

Review №51

2021-10-23 20:01:08

This Department should be called department of excuses, O boy I think we all some how have our time at the DMV good or bad, but when Supervisor at a AAA Says going to make an exception but only 50% This is a totally different level of smart bc For simple people it is either Exceptional or NOT Exceptional, therefore not going to be a AAA member even for a free. We Were trying to have name change on a title. The owner of the vehicle was a long time customer never had use claim on her AAA policy.

Review №52

2017-08-27 00:30:44

This place is the opposite DMV. The people working there are friendly, and like helping people. The lines move fast, and it is easy to figure out where to go. If you do have to wait in line, the other patrons are pretty happy too- they arent at the DMV!

Review №53

2017-01-25 01:54:25

I always stop in AAA before I go on a trip and this location has helped me out in a huge way multiple times. Always pretty quick and nice! Their staff is very knowledgeable and have great connections you just cant access if you dont work in the travel industry. I would not travel overseas without stopping here first!

Review №54

2018-11-15 04:44:08

Faster than going to the dmv to change one of my cars lic plate and renew my registration. Person that assisted me was very professional, patient and informative. Being part of AAA club makes you feel apart of a family. They always find ways to make it easier to their clients.

Review №55

2021-02-26 17:53:19

This is the worst experience I’ve ever had with AAA. The people are completely incompetent to help you with anything and have no idea what they are doing. If you have moved to California, DO NOT come here to get your California registration. Time and time again I have encountered problems with them. Just go to the DMV or a private practice because they won’t waste your time like AAA.

Review №56

2019-04-09 21:37:52

Switching car and renters insurance was a breeze this week thanks to Jinsuk. She helped me get a great deal on my multipolicy plan and really spent the time to go above and beyond to explain the ropes to my bf and I (on a Saturday after closing hours no less!!!) I also love that this location has their on DMV!!! I was able to update my registration and tags today at lunch time within about 15 minutes!!! No long lines, no hassle....and all of their employees were very kind and helpful. So glad I made the switch!

Review №57

2020-10-17 19:24:12

Amazing experience. Richard is THE MAN, nice professional, knowledgeable and patient. He gave me a detailed yet comprehensive explanation on the different coverages it was really helpful to me. Kudos for your stellar service Richard, you got one new customer !

Review №58

2018-07-02 05:14:44

I have been to this location 3 times since moving to LA about a year ago. I honestly cant remember much about my visits because they happened so quickly! Including DMV services. I love being a AAA member.

Review №59

2020-11-03 19:14:41

During this whole pandemic theyve been able to help me while the DMV hasnt, I couldnt be happier to be able to still have a clerk help me with the nightmare of DMV paperwork. Attempting to do so online through the DMV didnt me nothing but stress me out. AAA was able to get everything done for me with ease

Review №60

2021-07-21 01:53:43

Though this establishment has been around for decades, I was a bit disappointed as a member when I discovered that they no longer accepted payments via debit cards for any transactions. Theyre only accepting payments via cash or regular credit cards. I barley had enough cash available to pay for my registration renewal. I let the agent know that I was truly disappointed as a member for almost 20yrs as this should have been explained to its members. Im hoping that other members are aware of this as this new measure could be a major inconvenience for others.

Review №61

2021-08-19 14:06:36

Was very disappointed that after 30 minutes of waiting for a travel agent to help me. She would come over and tell me Im going to lunch so I wont be able to help you. She said she only took people by appointments. Why didnt the person checking me in know that!! VERY DISAPPOINTED!!! Ive been a member for 13 years and this is the type of service you get unbelievable!!!

Review №62

2020-12-16 01:45:58

I usually go to the Burbank branch, but in the many years I have been a member, I have always received top notch service no matter where I went. Whether to process DMV paperwork,car insurance or a simple tow, I have always received professional and courteous service.Not only that, but I have used AAA tow service abroad since they offer reciprocal service with many other countries.

Review №63

2019-04-17 05:19:05

The DMV could learn a lot from AAA about customer service. It literally takes longer to drive there than it takes to do whatever you went there for. Dont go to the DMV, save yourself time and a headache, just go to AAA, they can do most things that the DMV can do, only they do it far better and faster.

Review №64

2018-01-07 22:58:48

What always intrigues me about this Outlet is people go here because theyre insured by AAA. Yet the parking lot is a nightmare. Im not sure which way it is supposed to flow and I dont think anybody else does either. So how there are an accidents every single day I dont know. (Or maybe there are) However, once inside they make every effort to accommodate you as quickly as possible. Ive never met anybody that wasnt efficient and pleasant. It is so much nicer to go here than to the DMV. Easy to notice from the street on Alameda.

Review №65

2020-06-10 20:23:58

Lets see... DMV services without the compulsory purgatory of a DMV wait? Yes please! Even better, the customer service at this location is exemplary. Pay the membership and reap the benefits. Its worth it!

Review №66

2019-07-02 19:17:57

I don’t know who trains the new people in the check in area but they are the worse at their jobs, yesterday the young girl maxes is wait 45 minutes for a international drivers license the young guy that check us in probably mess it up because they helped a lady that came after us and she was out the door in less than 20 mins even do we had ask what was taking so long,Today we go back for passport pictures and the guy enters my debit card by hand twice with the wrong information and my card gets locked because of him then I have to wasted time calling my bank to find out why it was declined to find out the employee enter it manually twice and enter the wrong information twice, he didn’t swipe the card or insert it for the chip to be read, someone needs to train this new people so they stop wasting members time by their mistakes, if it takes more than 25 mins get up and ask why and if you see people that came after you being help before you get up and ask! Unless is a DMV matter I know those take longer two days in a row we experienced bad service? Come on AAA do better I been a member for 18 years

Review №67

2019-06-04 23:16:40

Fast friendly service, as we all know how the DMV( especially the one in Glendale) the employees can be rude, dismissive discourteous, detached lacking any kind of pleasant customer service. Even the manager is rude and dismissive. Especially the one in Glendale.AAA is the only place I go from now on to get my vehicles in order.

Review №68

2018-12-13 13:38:22

The guy at the counter was very knowledgeable and was able to help out with my questions about something that seemed pretty complicated to me. He walked me through all the forms, and made sure I understood the whole thing. Skip the DMV and get an AAA membership.

Review №69

2021-05-29 21:19:09

I have been here for trying to notarize my documents, however this place always have super big line.Sadly, I tried going twice in last 2 days however the folks trying to help organize line were not able to accomodate our request to get documents notarize.If you are urgent in need to get documents notarized at last moment like me, then probably try going at particular bank or usps to get your work done.

Review №70

2018-01-01 17:07:31

This has to be one of the largest AAA locations in existence. Of course you have to be a member to take advantage of all the services AAA has to offer. I needed to renew my registration on my car. If I had done it at the DMV it would have taken an hour probably two. Because I m a member, I walked went straight to the DMV window and my registration was completed in 10 minutes. That alone is worth the price of membership. The fact is, that barely scratches the service of all the benefits that comes with your membership.

Review №71

2019-09-24 23:46:40

You have to belong to AAA because if you need help with your car in Ca they are always available help you! How many friends can you call with a flat tire at 6 am? Probably none but no worries with auto club. Also you can get passport photos, maps, travel services, notary for only $8.00 renew car registration and discount tickets to theme parks. AAA is invaluable

Review №72

2019-05-07 00:11:04

If you need to re-registered your vehicle, or have AAA and need to pay insurance. Or get discounts on vacation deals. Then stop in, staff very polite helpful and knowlegeable. Usually pretty quick service,. Check peak times on Google maps for a good time to stop in. Have had a good timly experience 95% of the time visiting this location.

Review №73

2023-06-13 12:58:42

Great, nice and fast service ! Julio Sorto is a very kind person. Doing his job in professional way!!! Thanks

Review №74

2017-06-24 00:54:16

Ive never been to a AAA office before and didnt realize it also does some DMV services. I went here for my international driving permit and it took maybe 20 minutes and $20. Walked out with permit in hand.

Review №75

2021-03-27 05:15:25

I reiterate, I went to renew my vehicle registration. The whole process took about 5 minutes from when I entered the premises until I left with my 2022 license plate sticker. Much faster than before the pandemic hit.

Review №76

2020-10-24 09:26:18

Came there to get a quote and after waiting in the line for so long, finally got inside and I told the girl in the front desk that I wanted to get a quote (the most simplest thing), and it was obviously clear that she was new there and didnt know what she was doing and she was actually pretty confused. So she literally asked me multiple times what did I want and I kept repeating the same thing but she still didnt get what I was saying. Remind you I asked a very simple and clear question and and she couldnt do it. So I got tired and told her to ask someone else for help but the other employees were busy chit chatting and drinking coffee. Never come back here.

Review №77

2018-05-01 23:19:19

After sitting in the waiting area 1 hour the receptionist told me he was not sure if someone would be able to help me with my life insurance policy . I left. Went to another AAA 10 minutes away, they said all life insurance reps at all the locations had a meeting today, no one can help me.

Review №78

2017-06-09 23:48:14

7 minutes in and out to get my replacement registration sticker. 7 minutes guys!! I cant even get a Starbucks that fast. Have you BEEN to the DMV recently? This place is seriously the best. I would pay the membership fee just to not have to go to the DMV, let alone the great towing and roadside service. No brainer!

Review №79

2022-05-24 05:45:05

Paul Villar is awesome. I purchased insurance here and he is extremely helpful and knowledgeable.Parking is good, service is fast and people are nice. Love it here.

Review №80

2020-08-12 18:19:45

They were just about as helpful as they could be. Unfortunately, they couldnt help me with my issue (vehicle registration), but that wasnt their fault. Staff was friendly and helpful, and their strict adherence to Covid regulations made me feel very safe.

Review №81

2022-02-14 06:50:07

The Automobile Club of Southern California is iconic in customer service. If you own a vehicle, you NEED a AAA membership! Take it from me: as a 41 year member, the Auto Club has your wheels and your back covered!

Review №82

2020-07-02 23:30:51

Had some documents notarized. Notary was excellent, explained everything, very knowledgable and thorough. Carefully reviewed and checked everything. I was very comfortable being in front of him at this scary time time to be out. All COVID safety procedures strictly adhered to at the ACSC branch. I very much appreciate the Auto Club!! Thank you so much.

Review №83

2023-06-26 17:59:22

Friendly, you can get maps and even do DMV and Notary services. Plenty of parking, it is even open on Saturdays.

Review №84

2021-12-21 18:46:09

I have been a member of AAA for 47+yrs ... Phone customer service seems to get worse every year... One day AAA said we had roadside service for a motorhome and the next day I was told I had to pay extra for it and it would take 7-days to go into effect ... I paid the required amount and said we were already on the road ... They more or less said, oh well!The service inside the Burbank office is stellar .. Employees are friendly, helpful and professional and will go beyond the normal to help their customers... During Covid, they even stationed an employee outside to warn and pace customers about masking up and social distancing at least 6 apart ..Burbank office is great ... Just dont try and do business over the phone with them bc they take on another character and are rude and obnoxious!

Review №85

2023-04-17 08:18:06

Plenty of parking and the person who helped me was quick and efficient. Be sure to check in at the front desk even if you are just walking in.

Review №86

2019-11-20 21:53:53

If you hate going to the DMV and happen to be a member, then this is the place to go for tags and registration. The insurance services are extremely competitive...I changed from another provider to AAA. Adequate parking and the staff is helpful.

Review №87

2019-05-13 21:36:39

This is a great location with lots of parking spaces. The people are extremely polite and patient(especially the host/receptionist). Restrooms are available. The only down side is...those customers who are not happy with something or another, you will find them here too.

Review №88

2021-08-03 02:59:40

Plenty of parking. Took less than 30 min to get my cars registration completed and the tags put on my cat. I will always go to this AAA office for all my motoring needs.

Review №89

2020-08-15 20:38:57

Was it a near death experience or was it simply a piece of Heaven hereon Earth ? A little piece of paradise we refer to as The Automobile Club of America’s (Burbank Chapter) Had Me thinking that maybe I was in Heaven for surly its counterpart ( The Department of Motor Vehicles)makes you feel like you’re in Hell.As I walked through the front door I was greeted by a lovely young female attendant who made me feel like I was the Scarecrow getting stuffed and groomed for an audience with the Wizard. Next I was escorted over to another beautiful young lady who was to be my personal salesman while walking me through this exquisite journey and help me through the various papers and process I was soon to be offered. Her name was Veronica Amzueto, and she couldn’t have been a more lovely or a more beautiful young lady, at the same time she was amazingly attentive and perceptive as to my increasingly Bidenesque declining cognitive skills. if it weren’t for the fact that I am already a happily married man she definitely would’ve be receiving a rose from me at tonight’s ceremony.My papers were quickly processed and faster than Governor Newsome can shut down a church service I was out the door with new vehicle tags and registration in hand. It’s places like the AAA that give California the little that remains of its once honorable name. 😎🥂🕺🇺🇸

Review №90

2018-06-26 23:39:03

We told the check in we needed to register our new car and pay the taxes as we bought it out of state at a dealer. They made arrangements for us to meet with a DMV specialist. We waited they called our name and we told the clerk what we needed again. They said we dont handle new cars only renewal and transactions from private partys. I said I will let the front ckeck in know that. The answer they gave me was they already know! Really? I think not

Review №91

2019-12-31 19:41:34

Their roadside service is excellent but the primary reason I have membership here is to avoid the DMV and there are a lot of DMV services that can be done here.Always a 5 star experience.

Review №92

2019-01-26 00:12:24

Called for an auto insurance quote and Jon Piric was extremely helpful that I did not need to look anywhere else. The whole process was fast I will definitely recommend my friends and family to him. Thanks Jon

Review №93

2024-06-29 04:16:09

Always fast and friendly

Review №94

2022-07-30 00:59:37

Although there was a 15-20 min wait, the staff was very friendly and helpful, making you feel like they were there to help you and not just forcing themselves to help because they were required to do it.

Review №95

2015-10-14 16:38:40

We visited this branch several times for assistance with registering an out-of-state vehicle. The agent who assisted us was TERRIFIC -- knowledgeable, courteous, clear, responsive and very helpful. His name is Aron Hacoupian, and I want to give a big shout out on his behalf because he really helped us with our many many questions. So Cal AAA, you have a great employee in Aron!

Review №96

2020-12-11 01:11:40

You come to avoid the DMV, but you’ll really appreciate the way they handle Covid restrictions! They take it really seriously and work really hard to get you in and out as safely as possible!

Review №97

2016-06-19 06:18:15

I love Triple A. DMV never mailed back my registration and stickers even though they cashed my check. Went to Triple A on a Saturday morning and they gave me a duplicate registration and stickers - didnt even have to go to DMV - they linked in and took care of everything.

Review №98

2021-11-17 00:52:55

Miserable service to renew my registration. Snotty Juan wouldn’t complete the registration and instead tried to sell more useless services. 18 years or rip-off from these miserable people at this office

Review №99

2021-05-29 00:45:06

I love AAA. its one of those places that is well managed and everything makes sense. However, I deducted one star because I was not able to use contactless (mobile) payment. And this isnt just in this branch. Despite having the necessary equipment for mobile payment system, I had to hand over my credit card and then sign with my finger on the card reader. Whats the point of having the equipment and not being able to use it in 2021 in the pandemic? Although, some transactions can be made contactless if you are enrolled in autopay, but why? I dont mind the transaction fees that they charge if you use a credit card, but certainly theres a room for further improvement. Thank you for reading.

Review №100

2018-12-15 07:37:19

We live in the Spokane area and needed information about the Burbank California area and we got the greatest service and help possible. Not only did they give us maps and brochures about the area but they had personal experiences to relate. Great office!!!

Review №101

2021-12-29 18:58:02

Very helpful staff and wait times weren’t bad. Lillian made everything super smooth and easy for my title transfer and new registration.

Review №102

2019-03-12 15:20:34

I went pay my registration and get my tags for my car for 2019. I was in and out of there lickety-split. I think this is one of my fastest visits there. The people that work there are very friendly and helpful.

Review №103

2021-04-26 06:12:12

Instead of driving down to the office I called and asked for a tour book on England, Scotland and Ireland. Customer service was very polite and helpful. The book arrived quickly and Im a satisfied customer.

Review №104

2020-07-11 20:28:45

I was accompanying some one there i understand about keeping everyone safe but this people were harassing me i got out of there as far as I could get and I end up waiting for the person i was with out in the heat Ill make sure and tell everyone i know that not to go there unless they want to be harrassed by there employees

Review №105

2021-05-09 00:22:48

Great service, professional, responsible, safe driving, courteous I was super happy with the service.Thank you so much AAA you guys are the best. Thank you for getting us to our destination safely!

Review №106

2019-02-14 16:49:13

I cant say enough about Bonita, she is probably these MOST polite and helpful agent i have ever encountered, she went out of her way to help me with an issue i had with the DMV. I hope her boss sees this.Thank you very much Bonita.

Review №107

2020-06-15 18:50:22

The staff were so knowledgeable and professional. I was in and out of there in a fraction of the time that I would have been at the DMV. So thankful they offer DMV services!!!!

Review №108

2019-10-09 22:29:17

I highly recommend going to AAA for any DMV related help. The team at the Burbank AAA office is amazing handling any DMV requests (the AAA is allowed to process for the DMV) one tip: the DMV requires you to pay cash. Also AAA is the place to get your international drivers license.

Review №109

2019-08-02 17:26:28

This is the place you go if you dont want to go to the DMV. You can do so much here so its great to get a lot done. The only drawback is the parking lot is very busy!

Review №110

2019-11-23 19:49:35

I went here to change a form when I was receiving a car from my father he was transferring the registration papers and they did a great job with the whole process Im very impressed with the courteous and respectful manner and they were very quick and efficientI also recommend getting their yearly card for toes and any other problems you might encounter on the road will definitely help you fix

Review №111

2020-11-17 06:32:00

Quick response time out to Burbank to jump my Prius. I love AAA and you can sign up day-of! Hard to think of a more well liked institution in America when I ruminate on it.

Review №112

2017-07-26 19:17:41

This place is awesome!not only is it the best place to get your drivers license renewed or your registration renewed, but it also has an amazing travel agent staff team that are experts in finding the best prices for anywhere you want to go!

Review №113

2021-07-31 21:16:06

I needed some DMV assistance and members can receive it as part of their membership. I was very happy and received fast efficient and helpful services.

Review №114

2019-03-09 17:29:40

Took drivers ed here and had a fantastic experience. Robert was amazing! Great times. Thanks to the team at AAA for preparing me well!

Review №115

2015-10-14 01:32:08

On Tuesday 13 morning time I went there to get some information on how to travel from LA to San Francisco The gentleman at the recepction was very helpful, polite and prefect customer service but Carlos at the travel agency had no idea of the options and no information on prices or ways to goHe told me is the same by train or flyTrain is 69 fly 400 !He didnt offer the train from L A. He suggest bus from LA to Bakersfield then train ( that actually you can take at L A ) to Okland and then busHe shows like no interest in helping usI do not recommend go to him. And to the manager of this location, please review this guy performance he is not the kind of travel agency agent that your members want

Review №116

2020-12-01 03:08:21

Very professional and courteous. I got a membership for a better rate when I called instead of doing it online. The mechanic was reliable and timely.

Review №117

2021-03-17 05:06:38

Had to take care of dmv business was in and out without a problem. They actually tale credit cards for dmv, use to be cash or check only.

Review №118

2021-10-25 01:43:16

I had a good experience at this location. Went there to register my car. Only negative was that do allow to pay using your debit card? Only a check or cash....

Review №119

2019-06-17 20:03:07

I was transferred four times and they did nothing to help me even sent me to the manager poor poor poor service considering canceling my membership and sticking to my insurance towing options. Buying movie tickets online with your AAA membership is a joke-run.

Review №120

2021-02-01 20:36:34

Always quick, efficient and friendly. They move the line along quickly. Ive never had to wait longer than 5-10 minutes to get in and out.

Review №121

2022-10-22 22:33:51

Easy peasy DMV services. And road maps galore if you have road trips coming up.

Review №122

2017-04-14 01:15:32

HORRENDOUS Experience,, I went into the Burbank Location about a month or less to get assistance with my hiking trip to Utah, Kyle Hager. Was the agent.I was Very Disappointed with just about my entire experience, for starters picking up my car rental in was told to pick up at noon! They actually close at noon so I almost missed my car rental. Incorrect information. 1st motel was at a Motel 6. In St. George Utah. I may as well have been in Down Town Skid Row the sheets had roach eggs, and a roach leg, it was a double queen, Smoking room! I do not smoke!! And it was only me! Why Kyle booked a 2 bed room?? The other bed had Blood stains on the Bedspread, T.V. Remote was broken, then I was inappropriately spoken to by a neighbor . I wanted to scream.I couldnt wait to Get Out. The 2nd Hotel was still a 2 queen bed room.?? Again a mistake. I needed to post this because I really Believe that had my agent taken his time to assist my needs all of this may have been avoided.. I still havent heard from Kyle, even after sending him the pics of all I mentioned in this post. Youd think AAA would have at the least refunded me for my Misery!! Beware of this Agent.

Review №123

2020-01-22 16:58:23

I went to ask about Evacuation medical insurance for a cruise Im going to take. Their insurance agent was really aggressive in trying to push the more expensive policy on me and making me feel if I didnt buy that one I was making a huge mistake. I pushed back and didnt buy anything. This was their Burbank office.

Review №124

2022-08-30 22:41:00

Really nice employees. Wait time on a Saturday was a bit long, but good vibes all around ✌️

Review №125

2019-11-19 02:33:34

Arlene and Ani were both really great.Arlene was so friendly, welcoming, and informative. Ani was very kind and super quick handling my transfer process.I felt very taken care of.

Review №126

2020-10-20 06:38:08

Front lady was nice however the agent lady was not nice as she didnt respond to my good morning. She proceeded to ask what can I help you with with no room for a warm greeting.

Review №127

2022-01-25 21:48:10

AAA made registering my out of state vehicle super easy and i only had to wait about 20 mins

Review №128

2020-11-07 14:47:34

Great place, friendly staff. Very helpful. Shout out to the employee who helped me (apologize, I forgot her name) everyone is very happy and inviting.

Review №129

2021-09-15 18:10:15

They have great service. And they are out to help customers not like dmv ! Dmv is so bad now!

Review №130

2021-11-02 02:41:44

So many services and such efficient staff. Much quicker than going to the DMV

Review №131

2021-08-09 20:19:55

I could not get any assistance as I could not get a live person on the telephone after many tries. I got a recording every time advising to go to their office which offered no help at all when you are out of state and hundreds of miles from an AAA location.

Review №132

2017-10-05 04:55:18

Couldnt ask for better when dealing with DMV issues. Worth the annual just for that alone. Outstanding and personable staff!

Review №133

2021-03-26 01:10:26

I can always count on this location for my DMV registration needs. The staff is very helpful. Very organized location.

Review №134

2021-04-22 23:42:17

You can get all your automobile and home insurance needs met, as well as roadside assistance, car registration, and they can now take Passport photos for many different countries with software that has all the specifics for each different place!

Review №135

2017-12-20 22:03:40

Always a pleasure coming here. I always come here and take care of my registration needs and never spend more than 30 min here. They are very helpful and knowledgeable. Definitely reccommend coming here

Review №136

2020-11-14 23:27:11

Excellent service under Covid conditions and with a smile! Took no time at all... why would anyone ever go to the DMV?!

Review №137

2020-11-17 21:50:55

I thought I already reviewed this but dod they have a real smooth operation there they have a lot of people meeting at the door of hand sanitizer everywhere I wasnt there that long play a parking just a real real greatest stablishment

Review №138

2019-12-21 18:04:10

Great biz. The DMV options here alone are enough to have their insurance, plus theyre the lowest priced and best coverage

Review №139

2021-06-21 23:08:46

AAA is good to have not just for emergency tows, but for many DMV related tasks.

Review №140

2018-05-13 21:37:53

My family has been a member for over 20 years, I locked my keys in my car and called for help the operateror shaquefa told me I already used my 4 visits and that if I wanted help I had to pay 90$ I asked if I could pay to renew my membership so I could have more calls she said no I asked if there was anything they could do I didnt have 90$ In and I was locked out with my 2 kids and she said no good luck and to have a good day I couldnt believe it i will not be renewing my membership with them .

Review №141

2019-08-19 19:39:24

Convenient parking. Got my new car registration sticker in less than 30 minutes but you have to pay with a check or cash.

Review №142

2020-10-26 19:16:56

Super fast and friendly service from start to finish. Never going to DMV again. Thank you.

Review №143

2015-08-20 16:30:40

Awful! I wanted to get boat insurance and waited 1 1/2 hours. I finally left. Workers just standing around and socializing. I guess only one person there knows how to write boat insurance and he was the only one busy. So disappointed.

Review №144

2020-06-05 17:47:17

I have had the most incredible customer service here on every occasion. It blows my mind that the above and beyond quality customer service still exists. Kudos AAA!

Review №145

2021-01-25 18:59:39

Vehicle registration was well organized and moved at a good pace. Wait in line was 15-20 minutes.

Review №146

2019-10-10 19:39:03

The place is extremely busy and has long wait times. I went in for a vehicle inspection, it never happened because they told me I would have to wait 2 hours.

Review №147

2021-01-09 03:20:05

So happy to be a member. AAA has saved me so much time by avoiding the DMV lines.

Review №148

2019-09-08 00:33:53

Great Employees made me feel at home no stress at all. Helped me get best price to trip to Ireland.

Review №149

2020-05-21 22:24:07

I use AAA whenever I can. They were able to take care of my registration quickly. No wait.

Review №150

2022-02-12 21:56:50

AAA insurance, DMV, and road assistance services made a big difference in my life that I will always be grateful for.

Review №151

2021-02-16 01:31:28

Fast and efficient DMV transaction. CoVid safety was practiced in a friendly manner.

Review №152

2018-08-16 18:19:56

Ive been on hold for 30 minutes trying to get to the Travel Dept. And still havent been able to talk to anyone. I will not be renewing my membership after this terrible service.

Review №153

2018-05-30 20:34:52

This is a very efficient way to complete your DMV needs. Walked in for a DMV issue and left 20 minutes later, problem solved!

Review №154

2022-05-13 21:12:06

Theres always a line but it moves pretty quickly. The staff is always polite and very helpful.

Review №155

2021-06-10 04:26:40

Go in to pay for a licence renewal and wanted to use a debt card my bank card guess what it is no good they want cash and if you use a credit card they charge you 1.4% ontop of you bill so the scam continues, charge people what ever they want and pay the government half and pocket the rest

Review №156

2016-03-15 00:33:51

Very organized office. Quick and professional customer service. Did a car registration within 20 min since walked in. Completely satisfied!

Review №157

2018-03-28 16:20:14

Well worth the membership cost. Very helpful staff. Dont be put off if there is a line it moves very quickly

Review №158

2017-04-18 18:11:08

Went in at 12 noon to transfer the title on my new motorcycle and was in and out in 5 minutes. Remember its cash or check only for DMV services.

Review №159

2021-07-19 19:19:35

Great place if you need DMV services. Plus all the great AAA services.

Review №160

2018-11-01 00:39:47

The AAA is incredible on so many levels. If youre not a member you really should consider it. Its worth every penny!

Review №161

2021-05-02 16:46:28

Fast and friendly customer service. Triple A is a great resource for almost anything travel or vehicle related.

Review №162

2018-01-07 19:23:55

Large AAA office - get all your DMV, insurance and travel needs taken care.of. Pretty speedy and orderly service.

Review №163

2020-11-30 20:44:43

My favorite AAA in Southern California. Easy in and out and the reps always take care of me.A few hot babes that work here 😇

Review №164

2020-12-28 17:11:53

Open for essential services when the DMV, with the latters typical incompetence and hostility to Californias citizens, is not.

Review №165

2019-01-04 17:53:17

Not a very good experience everytime i go and pay a bill the women that work there never say good morning or thank you or nothing they should be working in the back away from the public .No good customer service.👎

Review №166

2020-12-05 16:18:17

Fast, efficient, friendly. Get your automotive needs taken care of here. These guys are awesome.

Review №167

2018-07-28 18:33:22

Good customer service, easy and fast dmv service. They need more waiting room seating and parking.

Review №168

2021-07-31 06:17:33

All staff members are always polite, friendly, and helpful. I am usually in and out within 10 minutes.

Review №169

2019-06-25 02:35:26

You can do your DMV registration renewals at AAA. Very convenient.

Review №170

2023-10-12 00:20:52

Great place for new drivers to learn!

Review №171

2020-10-02 20:15:56

Quick friendly service and staff. Convenient location near my home. You can use them for so many different dav ser.

Review №172

2023-02-13 21:59:39

PAUL insurance agent at this branch has the WORST CUSTOMER SERVICE... walks away from customers . BAD MANAGEMENT.

Review №173

2020-09-12 21:05:54

Everyone at this location is EXTREMELY helpful and very kind. God bless AAA and all their fantastic staff, esp here at Burbank office!!! 💕💕

Review №174

2019-02-09 05:53:38

Very helpful, was able to get a document I needed right away. Manager answered other questions I had as well, very friendly place.

Review №175

2016-11-18 16:13:48

Never had a problem here. In and out pretty quick, even at their busiest. Only down side is their hours.

Review №176

2021-01-25 17:46:21

Variety of services. I did go in for DMV title transfer, got the license plate and sticker right away.

Review №177

2023-02-10 19:34:57

Update things have improved in the last 2 visits. Appreciate the effort to make things better

Review №178

2017-08-28 23:23:13

Very friendly and nice people. They try to help you get the best price for your insurance.

Review №179

2020-10-10 00:46:26

Very helpful for my roadside account but I would never use them again for my insurance.

Review №180

2021-11-04 04:39:00

They offer all kind of services, insurance,maps to travel. Public notary ( free!) And more just visitem!!

Review №181

2020-11-16 19:23:37

Great service and no long lines to wait in, very friendly and was a good experience, thanks

Review №182

2019-09-10 12:21:47

They are fast, friendly and no stress environment. Way better then nasty DMV!!!

Review №183

2022-01-14 21:56:19

Great customer services. I come in the morning and was out so quickly.

Review №184

2019-06-09 14:58:57

Went to DMV Services got seen quickly, got my paperwork processed quickly and was satisfied.

Review №185

2019-10-08 23:17:41

Nice AAA office. The customer service here is fast and friendly. I recommend you check them out.

Review №186

2020-02-10 14:09:16

I renewed my registration on Saturday morning I was in and out in less than 30 minutes. 9 year member...

Review №187

2020-09-29 02:23:12

Customer service was pleasant despite the long wait due to COVID-19 restrictions.

Review №188

2019-04-14 06:26:08

Everyone is very pleasant. But they need a ATM and they dont have one. You can only use cash there

Review №189

2021-11-27 03:58:01

I did not authorize renewing my insurance, they did so anyway beside raising my price with no negative

Review №190

2015-08-26 22:49:49

Costumer service comes and goes, but who cares AAA is awesome, it beats having to waiti forever @ the DMV RIGHT!!!

Review №191

2019-02-02 21:49:42

Fast, efficient and courteous. Best place to go for dmv services

Review №192

2019-10-14 21:30:55

Love my AAA location. Take care of a lot of DMV things here

Review №193

2018-12-28 02:04:52

Absolutely love this place ! I still cant believe how fast and how helpful they are here . Id highly recommend this place .

Review №194

2021-06-15 16:18:37

Always helpful! A great way to avoid the DMV.

Review №195

2021-02-04 16:14:48

They took care of all my needs when my vehicle needed towed. I love AAA

Review №196

2018-08-15 07:13:13

Excellent service. Better wait times than Dmv for Dmv registration services

Review №197

2023-06-27 20:58:24

Quick DMV services for AAA members

Review №198

2017-03-16 04:37:18

I love the convenience of the location, the service is always superior and I get all my documents notarized here.

Review №199

2020-01-21 20:48:44

Fast service, love the auto club. I have my auto insurance with AAA been very pleased.