A-1 Computer Repair in North Hollywood

Review №1

2024-02-20 02:24:49

Went to get my laptop fans replaced. All went swimmingly until he began the install.He asked if my laptop was “off” and I said yes. In his mind, this meant zero power in the laptop and therefore safe to repair. I assumed he just meant that it was just closed down because he did not clarify until later. He then began the replacement without double checking if it was “off” in the sense that he expected and needed.The first step in any kind of computer repair is a complete disconnection from the power source. He did not unplug the battery from the laptop and had I mentioned it, judging from the other reviews, he would’ve likely argued with me about telling him how to repair the laptop. I didn’t bring it up because I assumed he knew what he was doing. Because the battery was still connected, a component on the motherboard was fried while he was connecting something. He then got upset with me for the laptop not being “off.”If you wanted it off you should have double checked that I understood you, then turned it off in the same way that you demonstrated AFTER you broke it, and most importantly unplugged the battery.I wouldn’t have had nearly as bad of an experience if he had just apologized. Instead, he got upset and began implying that it was somehow my fault that the computer was broken. I appreciated that he helped me back up some data off of my laptop before I left but this issue never should have happened to begin with.

Review №2

2022-03-08 22:42:51

So don’t expect like some big store front or really any type of commercial set up. It’s not the easiest to find and parking may be even harder. However, the guy there definitely knows what he is doing and that alone makes up for the lack of parking. Personally I prefer this style over going to a conventional style “shop” anyway. Throughout the entire process Jeff made me feel like he genuinely cared about my equipment and I can appreciate that. I’ll be back. 5/5 definitely recommend for any computer issue large or small.

Review №3

2023-11-01 00:14:18

If you want an honest, reasonable, knowledgeable, cool, and awesome computer guy; call A-1 Computer Repair. Only good things to say about the guy, Jeff. Hes my go to computer guy when I need help and has everything needed to do the job right the first time (no haggling.

Review №4

2023-09-21 02:22:58

Amazing guy,Amazing serviceDid a fresh windows installationOn my sons PCCharged me only 60 dollars for itWhat a great price for something like thisAnd be did it perfectly.God bless this man.

Review №5

2023-12-19 04:08:56

Honest, affordable and quick! Will definitely come back If I ever need some more repairs- Edgar

Review №6

2019-10-02 22:26:10

I read the positive reviews and went in to go get my laptop fixed. I recommend that you read the negative reviews as well.Jeff made me extremely uncomfortable. From the moment I stepped into the cluttered office he was rude. He rolled his eyes, scoffed, and said bad things about other customers to me. His tone was awful - not charming, lighthearted, or entertaining. This is a man with serious resentment of his own customers.He was unable to fix my laptop because I had forgotten the charger at home, and he didnt charge me for his consultation, so it is true that he is honest with his prices. At that point, however, I just wanted to leave.If you read through this page you can see Jeffs responses to negative reviews- he denies responsibility and throws insults at his own clientele.

Review №7

2019-05-11 17:40:02

Jeff is so great! I took my macbook to him and he was very thorough and he explained everything he was doing and needed to be done to me. He is very honest and skilled, you can tell that the second you hear him talk. Bus most important, he is very friendly and great fun to be around! I will bring every computer I ever have!

Review №8

2019-05-22 01:33:25

Its a one-man, tiny place -- but that means Jeff can give you great service and a fantastic deal. I called around, and everyone else wanted twice as much in labor to replace my laptop screen. Jeff did it quickly and well. The only drawback, and its minor, is that he doesnt take plastic -- but he takes a wide variety of other electronic payment methods, as well as the old standbys of cash and checks.

Review №9

2021-07-25 00:49:54

Jeff doesnt BS. Hell tell you straight if he thinks youre wasting your money or if he can help get your machine running again. Decades of experience and stories to boot! Very happy with his service and I highly recommend.

Review №10

2020-09-24 05:10:43

Jeff is a great guy, real deal kinda material. Brought in my T430 Thinkpad for a fan replacement, got it back in a few hours for the agreed upon price. Will definitely return for my future repair needs!