Presentation on Map Reviews Nearby

8x8, Inc. in Campbell

3.6 (199) 675 Creekside Way, Campbell, CA 95008, United States

Categories

Telecommunications service provider

Location on the map

Campbell, Santa Clara County, California, US

Phone: +1 866-879-8647
Site: https://8x8.com/

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.6

199 Reviews for 8x8, Inc. 2024:

Review №1

2024-05-15 12:07:52

The phone works okay, but customer service is terrible. Beware when you order a phone, it probably will be missing parts. Bought a brand new phone and they dont even send a power cable with it. Those you have to buy separately. Then, I tried to return it, good luck with that. Here I am 2 months later with a worthless phone still on my desk that they havent sent return info for. You cant call for help, and when I email my assigned rep doesnt respond. Got to find a better solution for our phone needs.

Review №2

2024-06-20 19:58:05

I paid them for SMS service for 5 years. They say fill our registration to keep SMS service. I filled out the application. A few days later, they deleted 5 years on my SMS message. They say the messages are lost forever. They blame me.

Review №3

2024-06-20 19:55:38

DO NOT USE. They deleted 5 years of my text messages. They cannot recover them. They cant explain why. They dont care. They no tech support or customer support - they have take no responsibility support and blame the customer support.

Review №4

2024-02-22 17:23:41

Save your company some time. 8x8 service as a whole is trash. Call quality, customer service, portal, app. Please don’t waste your time.

Review №5

2023-01-09 18:08:53

Can not get a call back from sales team regarding replacing equipment after TWO MONTHS of trying and escalating to various managers. Been using 8x8 for almost 4 years and the dreaded feeling of having to reach out to them if you need anything is the worst. Customer support is based overseas - but can’t even reach the local sales team when you want to spend money! The reviews here and on the better business bureau (plus the lack of response from the company on any of them), speaks volumes. We will be switching services. AVOID AT ALL COSTS.

Review №6

2022-09-29 19:13:42

We have used 8x8 for years and while service and function have been acceptable the customer service is horrific, probably one of the worst we have come across. If the fix is not a simple read the article fix they support team will disappear. Then you have to spend weeks begging for assistance. No matter when you call the supervisors are in meetings and will not call back. Would recommend reviewing other options for your VOIP provider as there are many that appreciate your business.

Review №7

2019-11-13 00:23:03

Transferred to 8x8 aug/sep 19. not impressed, i have asked repeatedly as to why my phones MULTIPLE TIMES DAILY are not registered? Now my ported numbers are getting spam calls 5&6 times a day. I will move my service once my obligation with 8x8 ends.

Review №8

2023-01-27 14:00:10

This company is AWFUL! DO NOT USE THEM!Customer service sucks. They made a mistake when trying to change licenses and they have been overcharging us for months due to their mistake. They have hidden fees that they have NOT ever made anyone aware of. Not listed in the statements anywhere, and not listed in any contract. They will leave you waiting for weeks, months even before getting back with you or trying to fix your issues. They will send all their other reps to try to upgrade our services but not actually address the issues we have.

Review №9

2018-04-06 18:22:03

Our company has been with 8x8 for over 2 years. For basic calls, and call quality I dont have much to complain about, but for the past 13 months (yes, more than a year) they have been completely unable to deliver basic reports. I am talking simple things like call counts for inbound and outbound calls, average talk times and total talk time. This is even though we are paying for a upgraded add-on called Virtual Office Analytics. They have 3 different ways to pull data from the system and they never match. I dont know who was the architect for their reporting solution, but if they still have a job, they must be the owners blood relative.Also, we had to abandon using their call recording feature because when enabled, the audio of the call would cut out for the first 1 second. Imagine sales reps calling individuals and hearing Hi, this is _____________ from Someplace High School, how can I help you? and we have to say, Sorry, who is this again? NOT exactly how you want to start a sales call.I have been patient, VERY, VERY patient, but it has now run out. I have lost all faith in a company that charges money for a product that just straight up doesnt work.

Review №10

2023-09-07 18:57:08

ZERO CUSTOMER SUPPORT TEAMThe Customer support team is a complete Failure, I have requested to Cancel my account and its been weeks that they dont even know what the issue is !I requested Multiple times to Cancel my account and refund my money ! but these guys dont understand this ??? They dont have a customer support team, They have team that tortures people by making them repeat again and again of what they actually want !A complete ZERO to the team and the Company !Very Very Very Very BAD Experience ! Not Recommended at all

Review №11

2015-11-22 18:18:43

When we moved to our new office, we needed a high quality phone system that let our small business maintain its personality and excellent customer service as well allowed the functionality of larger companies. 8x8 was recommended by a friend and one of the best decisions weve made for our business. It allows every specific employee to have their set up tailored to their role in the bigger team. When we opened a satellite office, setting up another line there was easy and has been seamless. We are able to have some employees work from home without any disconnect from the original phone system. Overall, 8x8 has served us well and allows us to grow in our own unique way.

Review №12

2021-11-09 15:20:29

Extortionary, deceptive business practices. Like dealing with your cable provider.We have been a customer of 8x8 VOIP for 6 years, and rates had steadily been rising, so we elected to change our service to a provider with better service for 60% of the price. When we called to cancel service, we were asked if they could match pricing if we would stay with them. If better rates were available, they should have let us know much earlier, but we had already ported our lines and cancelling this service was the last step, so I said no.I was then informed that once our initial contract expired, they had been automatically renewing us on 1-year contracts each year, so we would have to continue paying the higher rate through the end of the contract cycle 6 months from now, at the current high rate, to buyout the contract.These automatic no-notice contract renewals, escalating prices, and extortionary practices are anti- competitive and deceptive.

Review №13

2022-07-27 10:28:35

Reliability is atrocious. We answer the phone and nobody will be there. This has been happening to us for months, with many different users, different devices, different wifi networks, different ISPs. YET, Tech supports playbook is to always blame it on user error. They will inundate you with troubleshooting tasks on your network to try to figure out what youre doing wrong, find a couple settings you should change, and say that was the issue. As a result, their system errors never get fixed. Terrible!

Review №14

2023-02-23 21:41:44

To whom it may concern,I wanted to let upper management know how appreciative I am of your employee Ashutosh Kaushik. He provided me with excellent IT Support and troubleshooting help. He was communicative, he followed up with me several times, and he spent a lot of time trying to fix the issue. Although the issue is not resolved it is not for lack of trying on his end. He did everything he could, I think now if I can just get someone from your sales department to call me I can buy another phone. Back to Ashutosh you have a dedicated and knowledgeable employee who thrives to provide customer service. My company has been using 8x8 for 13-14 years and we will continue because of people like Ashutosh Kaushik.

Review №15

2015-11-07 07:25:20

I like that the connection is always clear. I signed up for 8X8 over a year ago. But we moved 7 months ago to a new city. The new cable company promised a high speed line with great connection. Sounded like I was whispering and in the next room. I dropped it immediately and went to unpack the 8X8 system from our moving boxes. I unpacked the phone and hooked it up. One call to tech support helped me reconnect in the new office and after that, it has been a great phone and answering system ever since... a crystal clear signal again! Great reports to document my calls and save for taxes. Thank you 8X8 for a reliable system that works every time!

Review №16

2021-11-26 22:08:31

Thingsstarted off well enough but then went progressively downhill. Eventually, it got so bad it became evident they were not able to service us. Lines would not ring for hours and business was lost. I was forced to go to another provider who did not have these issues. 8X8 continue to bill me because I was under contract even though they were not able to service our business under even the most basic of standards. Four months and months I paid thousands of dollars for them to do nothing. A real lack of integrity in my opinion. I used to recommend them but would never do so again.

Review №17

2015-10-27 21:30:26

Our business had to go through 3 other VOIP providers before 8X8. All the other providers had serious quality of service issues that reflected poorly on our business. Some of these services were even more expensive proving that you dont always get what you pay for. We have had no quality of service issues with 8X8 and the Virtual Office app has been a great addition to your systems.

Review №18

2015-11-08 13:29:11

We are a very small company and 8X8 gives me great functionality and versatility to allow me to always be connected to our callers. By keeping the mobile app open, I am able to easily access phone messages which has turned into confirmed business because of quick response time. Whenever I need support, the attendants I speak with are always very professional and attentive.

Review №19

2015-05-06 18:08:47

I work for a small company in downtown San Jose. When we established our office, we were looking for a cost-effective phone system. Not only did we get that from 8x8, but we also have a very capable system. With the ability to use any phone as the virtual office phone, we can present a professional image broadcasting only our business phone number, whether we are traveling, working from home, or sitting at our desk. The virtual desktop provides us with chat capabilities as well as noting when a co-worker is on a phone call, so we know not to disturb. We are very pleased with the product and the support.

Review №20

2015-11-22 15:17:10

I like that my cell phone, laptop and desktop integrate with the IP phone in ways I never imagined. I can set up calls to forward to my cell even if I forget to do it until after Ive left the office already, and then shut it off again if I choose. The integration of my Outlook contacts makes accessing numbers a breeze and saves a lot of time looking them up in Outlook. It also helps our sales team connect rapidly to conference, with and without customers and product reps.

Review №21

2015-11-11 11:39:59

My employer, is an asset management company who does all the inspection and maintenance for the local and state bridges. With the important nature of our work it is vital that we have our phones manned by someone 24/7. Having the 8x8 communication services has been crucial to us. It is so pleasant being able to access it from anywhere and change where the calls go to as our business changes and on call people change. Before 8x8 we had to physically go into the office to forward/unforward the phone. This is not practical in emergency situations which we sometimes find ourselves in. Thank you for having a great product at our fingertips!

Review №22

2016-12-08 21:41:03

Ive had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last years contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when were not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my departments work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Review №23

2017-07-29 12:09:22

Please read all of the other low star reviews before you trust your business communications to this company. We have been with 8x8 for many years and have the VIRTUAL OFFICE and Full-Featured VIRTUAL CONTACT CENTER including the 8x8CRM products for our business. The iphone app, and recent updates to it, has greatly improved, I use this daily, as I live abroad- thousands of miles from our physical location. However, the immense frustration and damage that 8x8 has caused our company is just beyond words.We are currently having yet a new challenge with our 8x8 service. Customers calling our main company line are immediately getting disconnected. In the past once we have become aware of this issue, we have been able to call 8x8 support and they unblock the customer number from the system. For an unexplained reason 8x8 infrastructure would randomly choose blocks of phone numbers to block... This was frustrating at best but still, a solution was for support to be notified and they would physically unblock the number in their system. In recent months we have lost so much business because 8x8 support has not been able to provide this service. Theyve informed us that it is now our responsibility to call our customers phone carrier and deal with them. What?? This issue along with unwarranted and unresolved billing charges is beyond acceptable.

Review №24

2015-11-23 14:24:15

I have never had an issue with internal communications at our office. I love that fact. 8x8 has provided myself and my fellow coworkers flawless communication regardless of the location of the calls or the people on the line. The phone physically fits well in my desk, tucked in my shoulder, or in the palm of my hand; I never use my cell phone for calls when I am sitting at my desk. I love 8x8 simply because in a world where everything can be done through the cell phones, I still would rather hold a telephone.

Review №25

2015-11-03 12:13:43

I am a one man show competing against large companies, some with hundreds of employees. Thankfully, I use software that levels the playing field. Projecting a presence that is viable & capable is a challenge. It starts when they contact you or respond to your campaign. This is where 8x8 has enabled me to effectively appear on the front end, larger than I am. Using the tools & services that they offer allow me to always be the receptionist. Like; take an incoming call from me cell (the 8x8 app on my phone), when they need more information than I can give verbally I can put the caller on hold & transfer the caller to my PC phone where I have all of the tools & information. While they are on hold they listen to a brief infomercial with music. The callers experience of having contacted an office with dedicated - multiple lines, professional & helpful information while on hold and then having their questions or needs met while on their 1st call is so much different than answering a call from your cell phone, taking their information & calling them back from a different phone number. By the time that a customer has discerned the actual size of my company & have already won their confidence and they become even more impressed knowing that they are having a personal relationship with the service level of a staff. To summarize; It is all about leveraging technology to advance beyond your competitors. Thanks 8x8.

Review №26

2015-12-02 02:30:40

Being able to effectively communicate in a fast-paced, cloud-based, social-media driven society, is paramount to any business regardless of its size. 8x8 provides just that: quick and effective communication. As a receptionist for a busy insurance agency, 8x8 has definitely transformed the way we stay connected with our customers and our staff. With a simple click of my mouse, I have a plethora of options at my fingertips. From transferring calls, to the live chat feature, to the virtual switchboard (my personal favorite), 8x8 has not only made my job a breeze, but it has also raised the bar in phone technology as a whole. Our sales agents especially enjoy the mobile apps providing them a virtual office, regardless of their location. I couldn’t imagine managing the many calls I receive throughout the day, as well as communicating with our many staff members, without 8x8! Thanks 8x8!

Review №27

2015-11-09 19:53:15

We switched phone companies to receive better service as many of our employees (appraisers) are on the phone many times throughout the day. Whether they are on the phone with clients, lenders, home owners, builders, or other appraisers, they call many different people. Our old phone system would glitch on several employees, hanging up the phone, making the sound go in and out, etc. When we switched to 8x8 everyone was so much happier-our employees and our clients. Although there were several mix-ups between extension lines, the help line at 8x8 was able to help us and got everything working again! We love 8x8 at Empire!

Review №28

2015-11-09 16:20:04

8x8 Offers everything we need to track our work in a mobile format. When I am away from the office, my 8x8 app allows me to use my mobile phone as my desk phone so I never miss my calls. Thanks to the integration of the call log feature into NetSuite, I can keep track of my call activity, log my relevant notes, set tasks and reminders and have documentation on everything that I need to successfully do my job. 8x8 has given me the freedom of flexibility and movement, while having access to the full needs of my day-to-day work. I am grateful for 8x8 and would recommend it to anyone.

Review №29

2015-05-08 15:40:51

8x8 has helped our office organize ourselves through out, in a way that is efficient for our small office, home offices, and its growth. 8x8 has easy to understand applications right down to the call logs for backup for telemarketing do not call list it is crucial, and ways to manage them getting the most out of employees and clients alike. 8x8 keeps staff knowledgeable by receiving emails about new product & services making knowledge of ignorance, because there is no time to learn webinars come in handy. Phones, account site & virtual office are so easy to use, and if not call a tech, they are always very pleasant, thorough & knowledgeable getting job done supplying case IDs, which is very convenient. Not 1 problem with phone systems or virtual office working, ever. Thanks for all you do 8x8 keep up the hard work and I have the feeling your going to be huge!!!

Review №30

2015-11-05 12:02:21

What I love about 8x8 is the simplicity of the entire system. The ability to have our dedicated work lines be on both our desktop phone and our mobile phone makes life that much easier. We never miss important calls wether we are in the office or out in the field. We also like the clarity of the calls through the desktop unit. The difference between this system and our previous is like night and day. The last thing and most important to us is 8x8s customer support. Whenever we have an issue we are able to speak to a customer support representative rite away and they are always very helpful and friendly. We never regret making the switch to 8x8 and we will never look back.

Review №31

2019-03-29 18:53:02

The VOIP phone service works just fine. We are a small shop with simple needs. After 3 years of using 8x8 we wanted to integrate Zoho CRM with our VOIP. Unfortunately 8x8 does not provide this integration. So, we moved to a VOIP provider that does, only to find a $1000+ early termination fee. Yikes. This is for 3 lines. Turns out it was in my original contract that after 12 months I would need to move to a month-to-month billing model, or the contract would automatically renew for another 12 months, with early termination fees. I had already called my sales rep and the 8x8 team, no one mentioned this to me.

Review №32

2019-03-21 16:07:03

Like many others that have reviewed them, the service is great when it works, but that is unfortunately only about 20-30% of the time. Your phone system needs to work 99% of the time. Working with customer service is another problem. They really cant help you, other than reinstalling your software, your computer, get a new computer, LOL!!! I am using RingCentral now, and have had ZERO issues. Also, cancelling with 8x8 is super challenging. Called. Waited for 15 minutes, opened a case number, had to call back, now they are setting an appointment to cancel.

Review №33

2019-08-19 23:51:18

Awful! Take the quote they give you and double it with all the taxes and fees. Sometimes the taxes and fees were 65%+ of the invoice. Customer service is worse than the cable company. We canceled our plan and I have an email stating all lines are disabled as of XYZ date yet we are still being charged for one line. Of course I am not able to see the invoice because we are deactivated. We are now with another company who has been wonderful and their quote price is the same as the price we are charged each month. But still having to deal with these guys and their fraudulent charges and its not the only time they have fraudulently charged our credit card.

Review №34

2017-11-08 19:45:10

8x8s ability to provide quality discount phone service for small business (25-50 phone lines) may be over. Been a customer since 2008 and recently 8x8 has change their pricing to a promotional discount platform. So you pay a monthly discounted price on the phone service for 12 months and then increased to a more regular price. The problem is that they are running the 12 month promotion when you get the phone, so as with most small businesses your often adding new phones and now you have multiple promotional end dates (makes your monthly bill look very confusing). I think small businesses of my size (50 phones) would prefer set pricing of services without promotions, so much easier to manage over the long term.

Review №35

2015-11-20 15:36:51

We love the ability to take the services mobile. As an insurance agent alot of my time is spent out of the office running appointments. It is an easy way to stay in touch without staring at the phone to ring. With us being out alot we use the text message feature on the mobile app as well. It allows us to contact our prospects or clients in ways that they are comfortable via text. I am very pleased with 8x8 and have been using you guys for over a year. Keep up the good work!

Review №36

2013-06-05 01:46:13

I cant comment on the other reviewers experiences but ours has been very positive. It took us a while to configure our system for our purposes but tech support was very helpful and after everything was setup, everything is working smoothly. Virtual Office and Virtual Meeting work hand-in-hand and we are enjoying easy conference calling every week. The connections have been good quality and consistent. We have no complaints with 8x8. Great tech support! Keep up the good work.

Review №37

2016-12-02 21:17:23

8x8 services has been saving us so much time, money, and stress. In the last 6 months. our company has expanded to include out of state offices, as well as new employees who telecommute from other parts of the world. Thanks to 8x8, we are able to function as a cohesive unit in a way that would have been impossible without such fantastic services. Any one of our clients can call our main phone line, and be transferred to an extension in California, Texas, or the Philippines as quickly and seamlessly as if that coworker were at the next desk over. We have yet to lose track of a voicemail, as everyone in the company has real time access. Opening up new locations has been a snap, as well. One short call to 8x8, and new phones are shipped out with new extensions ready to roll. Thank you, 8x8 - you have opened up a world of opportunity for us.

Review №38

2015-11-03 14:26:18

I have been using 8 x 8 for several months and must say that I am completely satisfied. From day one I had excellent customer service including information on webinars, trouble shooting and help tools such as videos. The Financial Firm I work for has clients all over the country and having good, reliable communication is essential to our business. The 8x8 system allows us to have a complete system no matter where the advisors are working from or where our clients are located. This user friendly system allows us to transfer calls from office lines and personal cell phones, fax, set up auto attendant, personal greetings and individual settings, conference calls, bluetooth, online meetings, instant messaging and a few dozen other awesome things. This is a must have for any small or larger business.

Review №39

2015-11-23 02:48:51

Being a small business, I love the fact that the auto attendant makes our company feel much larger than it is. The amount of professionalism that is cast when customers call us is unsurpassed. The ability to forward all incoming calls to the appropriate personnel affords us the opportunity to service our clients without interruption. 8x8 offers us the ability to send and receive faxes remotely and that allows for a much easier workday! Thanks 8x8! I only wish Id have found you guys sooner!

Review №40

2015-11-23 14:16:42

What I personally love the most about 8X8 is your mobile app. It really makes my day so much easier when I can get phone calls directly to my cellphone without being in the office. Many days I travel to clients and having the ability to answer calls during my day saves me time and energy! I also love the ability to see the other co-workers availability. That also allows me to send a quick IM - or know they are not available for a phone conversation. Great job!!

Review №41

2020-12-11 18:41:12

Make sure to read the fine print on the Contract!!!The contract Automatically renews and you have to pay the remaining balance when you cancel the service.I talked to a sales person in the spring to find out when the contract expired as we were migrating our phone system to MS Teams. He indicated that the contract expired in the fall, but not that it would automatically renew.When I went to cancel the service in the fall they indicated we had a $3300 cancellation fee for the remaining months of service.I contested the fee and had it escalated to the 8x8 management team and they wouldnt adjust the fee. The person working on the cancellation also would accept a phone call and everything had to be done via email.

Review №42

2018-06-07 21:30:23

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They dont have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Review №43

2015-11-04 21:48:32

I work for a technology company where I am constantly away from my desk, and I am the only Treasury person at the company. Anything bank related needs to be addressed asap, so when I forward my calls to my cell, even if Im in a meeting I can quickly identify who is calling and resolve the matter asap without having anyone leave a message, wait for me to get back to them, etc, etc. This system is great! I can work from home and not have to notify anyone to call me elsewhere. If I am in a meeting and choose not to answer, my desktop app will allow me to send someone to voicemail and remind me (since I see the pop-ups on whos calling) to call someone back. Makes me so much more efficient! Thank you!

Review №44

2015-11-04 20:38:39

We have been with 8X8 for a year now. Their phone system works great and we never have any problems. We are able to outsource work now and people can work from their own homes. This saves our company money and helps the employees save money, too. I highly recommend this phone service to anyone, especially to anyone wanting to save money! Thank you, 8X8, for making work more simplified for us!

Review №45

2015-11-07 15:34:11

8x8 has given our office so much more flexibility. We love it. Our calls are now much easier to forward. The IM platform allows instant interoffice communications; we have offices all over the state and we can now communicate more informally for quick questions. I also love being able to choose the music that is played for MY customers while they are on hold. It is more personal and more ME!!

Review №46

2015-11-20 17:19:16

We absolutely love the fact that we are not tied to our desks to utilize all of the functionality of a desk phone. We have several people that travel and it was difficult to interact with phone calls (i.e. utilizing park, transfer, etc) but with the mobile app and the ability to plug other phones into different offices across the country saves us a ton of time and money compared to the traditional route.

Review №47

2019-01-18 19:19:10

From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesnt work well at all, and definitely doesnt flow with the VOD app. We had status update issues for over a year. The New Experience is worse than the classic app. Assigning a severity level to your support cases doesnt make any difference with how quickly a support rep gets in touch with you, so a system failure is treated the same as a minimum business impact. Support is a classic case of the left hand not knowing what the right hand is doing. Were getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

Review №48

2015-11-03 14:12:48

My boss is a perfectionist, but the good kind. She requires that everything we fax have a confirmation attached and placed in the employee folder. With 8x8 I get an email confirmation that I can attach to my fax and when I do a whole bunch at the same time I can go and click on the eye icon to match which fax went with which document. We changed 401(k) providers recently, and had to fax in all the enrollment forms. It was pretty crazy for awhile but every one of them was sent without a hitch. I know that 8x8 can do so much more for us, so I hope to someday soon dig into the benefits that are waiting for our company!

Review №49

2019-01-01 20:44:01

I actually did a lot of research when choosing my first VOIP provider and 8x8 had good reviews. I dont know if theyve changed a lot recently but my experience was horrible. 1. They started billing me the moment I signed a contract, even though we didnt actually port numbers over or use their service for another 4 weeks. After many complaints they did issue me a credit for the first month.

Review №50

2015-11-20 18:30:00

8x8 recently asked me to share a positive experience in working with them, and the following is what I had to say:CUSTOMER SERVICE of COURSE! Your people are awesome. I was just hired with Signature Home Lending (in case you need a great loan officer, we have the best!!!) and knew nothing about your system and needed to learn fast. Your IT support rep Kevin Miller was the bomb!! He is extremely knowledgeable, patient, and a great trainer. By the time I got off the phone with him I felt like an expert. I had the knowledge and confidence I needed to operate your phone system and look like a smart, high tech pro doing it!. Thank you 8x8 and you too Kevin from Lily and your friends here at Signature Home Lending - Bakersfield, Ca.If anyone is interested in a VOIP service for your business, you may want to start here.

Review №51

2015-05-01 12:20:40

Instead of keeping our old system we went with your modern cloud VOIP solution and almost overnight we went from a can and string system to a modern sophisticated one. We now have a wonderful modern call center and our desk phones work flawlessly. Our 70+ lines work great. Should we need to forward our calls away from our desk phones we have the softphone, iPhone App and other options so we never miss a call. Great people do deal with too! Hats off to you guys!

Review №52

2015-11-09 14:19:21

Virtual Office and Customer Service and quality of product. 1) Virtual office is a wonderful tool that has helped us locate where our project managers are, weather they are in a meeting our out on a job site, the front desk receptionist has better knowledge of statuses. Customer service from 8x8 has been second-to-none. Brian Takamoto has been most pleasant and prompt and puts a smile on my face because I always know he will solve the issue we are having! Marc Levenson also is very patient with our company which undoubtedly won us over to come to 8x8. We are very satisfied with our hard phones and compared to the ancient phones we had before, the voice quality is impeccable. Overall, 8x8 has been a positive move for our company.

Review №53

2016-08-24 10:54:34

Do I have to give them one star to write a review? This is the worst company Ive ever dealt with by far and Ive had to deal with Verizon. We have spent 3 months trying to get our numbers ported over to 8 x 8 and we still havent gotten it done. The people in this company could not care at all. Every day we called to get it done and nothing happens. Now we are cancelling our service and they are trying to charge us a cancellation fee. Dont be a sucker like I was. I should have gone with my gut when I talked to the setup person and she was incoherent.Im a super easy going guy with a small business for 20 years I encourage you to really really really dont use this company!!!!!!!!!!!! Dont be a fool like I was.Update: 8 x 8 continues to be the worst customer experience ever! We finally decided after three months to move on from 8 X 8 because they couldnt get our numbers ported to their system. For months they blamed our existing phone company from not releasing the lines. Back and forth, back and forth.We decided to go with RingCentral. We initiated the porting 7/26/16 and we were up and running live on 8/1/16. 4 business days! Now that we understood where the problem was I contacted our sales rep about getting the activation fees and three months of service fees refunded. The sales rep says she cant help me I have to call their billing department. Boy she was all over us and helpful when she was trying to sell us. She does not care at all now.So far, we are much happier with RingCentral. Their software is easier to use and understand and their customer service has been top notch.Update: customer service said they are not giving a refund of $2,000 because we cancelled after they couldnt get things working for 3 months! Guy was a real jerk - no empathy. This is a crooked company - do not do business with them!!!!!!!!!!Update: After leaving a negative review on 8X8, a guy name Joseph Castillo contacted me, it says on YELP that he is the business owner he says he wants to look into the situation. Said he had to check with management about my case. After me having to nag him twice and after nearly three weeks he says:Sorry for the delay. I did hear back from our management team and based upon what they reviewed and discussed we will be working to better improve our coordinating and delivery of expectations. However, there is no reversal on your request for a refund. I know that may not be the resolution you are looking for but please know we appreciate your feedback and we apologize that we were not able to make this situation work for you.Do yourself a favor and run away from this company. Any business owner that would treat their customers this way has got to be a crooked thief.We have filed a complaint with the Federal Communication Commission we will see if that does anything. Going to talk with my Attorney today. If you look at all the complaints about this company, a judge will certainly want to impose punitive damages to stop them from conducting business like this.One last thing - I couldnt believe that they had so many 5 star reviews on Google reviews. I looked at them more closely. They were all 9 months ago. Seems like they rigged them some how. Look on Yelp for real reviews. More lies from this company. Dont be a sucker.

Review №54

2016-11-29 23:28:48

8x8 is such a great and easy company to use! Here at Lundeen and Associates, LLC we love that we are able to easily transfer calls to one another! We also love the faxing system that you offer, it is easy to use and we have no need to print anything when faxing, it has made our going paperless effective! We also love the app! Being able to get our fax or answer phone calls when we are away from the office so much faster and easier! Thanks 8x8!

Review №55

2015-11-17 11:14:14

We had an old Verizon phone system in our office about 3 years ago which worked fine in our then one location. When we decided to split our business into 2 separate offices and the old phone system could not handle it. Now, thanks to 8X8, when someone calls our main number they dont even realize when they press X1 it transfers them to a completely different town than X2 for instance. Another Great Plus is that the newer technology allows me to use my cell phone as not only an extension of the office phone but the office itself. Wherever I am, I get calls, faxes, messages right on my cell. Truly a great and powerful business tool - oh and did I mention that we save about $6,000 per year on phone costs now? Todd Concklin - LRC and Associates (Insurance Agency)

Review №56

2023-01-09 02:49:29

Stay Away from this company! Signed up for a trial and then two weeks later they ignored the trial and started deducting money from my bank account. Tried to cancel and no response, just open tickets and no action. I filed a complaint with the Federal Trade Commission concerning unethical business practices.

Review №57

2015-11-10 12:33:48

The biggest reason I love 8x8 is that I can be anywhere and have my office at my fingertips. My clients do not need to know that I had to run out or am away for a day or even a week, as they can reach out to me at the same number they would call me at in the office. The analytics reports are fantastic and make sure that I am hitting my call numbers on a regular basis. Simply put...8x8 makes my life simpler.

Review №58

2013-06-19 23:46:29

I felt the service was terrific! Whenever I had questions they were answered quickly and with great detail on perhaps how I did not understand the account manager. I have been informed of how and what my new system does and I love it! I use many of the services that are available, at first just getting familiar with a VOIP system maybe be unfamiliar but I certainly feel the company did an excellent job helping me learn all my expectations of the services. I do like the webinar too.Thumbs Up!

Review №59

2015-11-09 15:27:59

Tracking our call logs is essential to our success. As a sales team we are able to view each extension individual outbound calls. This makes it easy to track our success as well as set and maintain our performance goals, daily, weekly, monthly. Great feature. I cant close on this without mentioning the 8x8s Customer Support Team. Anytime there is an issue, it is resolved. Step by step, with detailed walkthroughs and explanation of features that could better our experience. Cant ask for anything more than that from tele provider. Thanks 8x8!!

Review №60

2015-11-02 20:57:27

I love 8x8, because it has so many customizeable features that allow me to have the quality of communication of a large firm, while actually running a one-person office. My calls and fax are always with me, and I can use multiple devices to stay in touch with my clients, wherever I am. Thank you for making my small office have a big communication center!

Review №61

2015-11-04 13:31:16

I love that I can take my phone anywhere with me! On the go, working from home, a different office, no matter where I am, I have my extension and so does everyone in the office. It keeps us all connected and keeps our workflow going, even after we leave for the day. There is rarely a lack of communication with our 8x8 system keeping us together no matter where we are! Our schedules and company are more flexible with 8x8!

Review №62

2015-11-09 12:05:14

I am an attorney, and am not in my office for long stretches because of hearings and other appointments. I really appreciate getting my voicemails delivered directly to my email on my cellphone, which enables me to return my calls much quicker than . I also really like the Internet fax feature, which has literally enabled me to receive faxes during hearings, download them into my iPad, and show them to the judge. Great service!

Review №63

2015-11-04 20:13:54

Poor service and you dont keep your word. I tried for 10 days to get through to someone to cancel our service. Of course you waited until after we billed so you could charge us an extra month. I was told by someone in your account services department that they would reverse the charge. Its been 5 months so it looks like thats not going to happen. That explains why they said it was unnecessary to give their contact information. We left because your lack of support department only cares about getting the customer off the phone as quickly as possible, even when they are told this is your4 last chance or we walk. Youre supposed to be a top rated company, but you dont even have ethernet cordless phones. That was the straw since your workaround only allowed our preschool to receive one phone call per day. Everything else went straight to voicemail.

Review №64

2018-09-20 22:30:28

I would be very hesitant before signing any agreement on your phone system with 8x8. I used them for years and when it comes time to cancel they make you jump through a million hoops. In my case they said my account was canceled yet the two different reps were not able to do it. I finally had to call back months after I was told it was canceled to try and get a refund when I noticed my card still being charged. After being on hold and switched departments for over an hour a manager named Santiago in their retention department informs me they are only giving me a partial refund since my 30 days roll over into the next billing cycle by a few days I owed them for another month. They showed no interest whatsoever in compensating me for the hassle, effectively making me pay for 60 days worth of service I didnt use.Basically, your typical big corporation that doesnt care about your business, long wait times, and understaffed support with little oversight or interest in customer service.

Review №65

2016-12-30 02:23:45

I generally like the service, but there are definitely areas of needed improvement. The mobile app does not have all of the control that the desktop and website apps do. Which is cumbersome. Otherwise, the windows desktop app is not re-sizable, like the web version. I understand why they may have chosen that route in development, but it really makes it harder for me to read and use sometimes. Also, an organization cannot share their fax number as if it were a machine the whole office uses, which to me seems broken. You should be able to configure it int he way that makes the most sense for your organization. Also, I cannot edit all of the voicemail settings in any of the apps or settings, I must use the phone on my desk and dig through the telephony system, which is highly annoying to me. Overall, the service solves more problems than it creates, but if falls far short of the potential it has, and that is a crying shame for something that could be so great.

Review №66

2021-07-22 00:46:46

HORRIBLE HORRIBLE HORRIBLE Company!! We set up our account with an ACH automatic debit. They failed to take the payment out in May and disconnected our service. I called them and they apologized and assured me they would take care of it. They didnt take care of it so the next month they turned off our service again. I had to spend hours on the phone, mostly on hold, to straighten it out. They apologized again and then the next month the same thing happens again. This has been happening for 3 months straight. DO NOT DO BUSINESS WITH THEM YOU WILL REGRET IT!!!

Review №67

2018-12-21 20:11:25

Cant get any answers on when my Obi Adapter will arrive... When I finally escalated to my sales agent because we noticed the business credit card was charged twice, the sales agent responded with a tracking number stating it was delivered on 7/2/18. When I looked up the tracking number it was shipped to an address in Baltimore, MD and not Austin, TX. I have now been on the phone for 1 hr and still cant get a simple answer out of them. The adapter I am looking for is essential to get my fax line. Now 1 hr later they are transferring me to the billing department... nightmare.

Review №68

2018-06-20 16:03:49

8x8 is Fabulous. From the first time I was researching for a new phone service for our Law Office every person that I have had to have contact with is very professional, extremely knowledgeable, helpful in every way, and have always addressed and fixed whatever concerns or issues I was having. More importantly, any time I have contacted them the staff will go out of their way to assure my satisfaction. They are wonderful.

Review №69

2016-12-07 23:49:13

We are a temporary staffing firm based in Atlanta GA. We moved from a traditional POTS pbx to 8X8 voip cloud services about 9 months ago. We can not be happier with that move. The ability to have an accurate CALLER ID has been tremendous to us. We also love being able to use the click-to-pop dialing app. That feature alone has increased productivity over 15% by not having to manually dial numbers. The option of being able to do SMS texting has also increased our return call rate by over 25% over those calls where we just leave a voice mail message. As the recruiter for the company, being able to take calls through the use of the desktop application and the android application keeps me up to speed and informed without our candidates knowing I am NOT in the office. WE LOVE using 8X8. Mark Stamper Top Job Hospitality Atlanta GA

Review №70

2019-01-11 19:18:15

After 12 years of service with 8x8 (formerly Packet8), paying over $360 yearly for a single residential phone line with unlimited domestic only, the Uniden VOIP cordless phone they provided stopped working and became unusable due to static interference on the line. After numerous calls to 8x8 to get the problem repaired in October and November of 2018, I was finally informed 8x8 does NOT support or offer residential phone service anymore and that we would HAVE TO UPGRADE SERVICE. When I inquired what that meant, the tech support stated wed have to open a BUSINESS ACCOUNT, to which I said NO.

Review №71

2018-12-23 00:51:22

I called 8x8 in May, 2018 to order service. They, according to the sales person were running a 50 visa card promo to sign up which I did. I was to get an email. I did and I accepted offer. During the year I called twice about the card. First time I was told about a time restriction. The second time same thing but Indian rep kept me on the for an hour because she didnt know what to do. You cant get an American. They will not transfer call or provide an American number so youre stuck. She saw a 35.00 offer for me, I argued that was a 50.00 offer. She was to escalate problem. Guess what, no call. You cant get an American to save your soul.

Review №72

2015-11-09 14:15:44

What we love the most is being able to have the app on our phone when our internet goes down and still being able to conduct business. Having the 8x8 app is amazing and a great feature. We can check voicemail and messages from our phone if we are out of the office and also answer calls. Customer Service reps are amazing as well.

Review №73

2015-11-30 21:19:33

We are a fairly large and well known real estate firm in our area. Over a year and a half ago, we acquired a small office who had previously contracted with 8x8 for their phone needs and had nothing but positive comments about the service, equipment and cost. So, since that manager had no complaints we stayed with 8x8 and, that was #1 of 4 offices on 8x8. A few months later, we leased a new space for a second office that needed new IT and phone service. During the build out I did more inquiry into my VoIP options, both locally and nationally. Our local ISP also does VoIP installs and my inquiry confirmed that their offerings for VoIP equipment and software just could not measure up to what 8x8 offered us. So, we chose 8x8 and we now had our 2nd office of 4, utilizing the VoIP service and equipment with 8x8. Within 10 months, we moved into another new space that we had leased for another office, and again we needed new IT and Phones. Because of the previous experience with 8x8, we ordered new phones and service for that office. So, that is now #3 of 4 offices that are being served by 8x8. Those three offices are not huge but does give us a total of close to 30 extensions by Jan 1, in 3 offices. Thats 3 or our 4 offices currently operating on 8x8. With each location the story was the same: 1. The first thing that was most impressive to me was the ease of installation. 2. The equipment arrived exactly as had been explained to me on the phone, within a few days. 3. There were no issues on the equipment models and features. 4. Follow up training and software configurations were also simple to create, change and implement. In today’s business world great support and customer service is rare, but our experience with 8x8 has been beyond my expectations. I would like to also add that the installation team from 8x8 was friendly, knowledgeable and helped us customize our features, naming, groups, etc, very simply and quickly. As the GM of Operations and IT, I took this on myself personally install as I frankly expected it to involve a considerable amount of IT type of time and insight. It was exactly the opposite and surprisingly simple. Once I completed the first phone, I sat back and just smiled and finished the remaining phones with computer hookups in less than 30 minutes. It is infrequent when ones expectations are exceeded, which 8x8 did and has done! It is rare to have IT installs go so easy and so nice when they do. In the future I can simply ship new phones to any of my offices and assign any of my managers or assistants to do the hardware installation. I can then manage the online setup from my desk at the main office. We also hope to bring our main office of 50+ phones online with 8x8 in 2016.

Review №74

2015-11-27 12:40:14

We had been using another Company to host our VOIP services for several years. Aside from the constant service outages, we could never get answers as to how long the service would be down, the technical help was useless and the phones that they sold us for the system we terrible and they refused to swap them. Their website was useless and impossible to navigate. On top of it all, the charges were extremely high and they kept trying to lock us in to long term Contracts to save only a few dollars!!! We switched to 8 X 8, and everyone from the sales person to the technical help to the Managers have been wonderful!! The phones they sold us were reasonably priced and had the features that we wanted, their website is easy to use, the service has been excellent and most of all the price is right for a small business!! I would reccommend them to anyone looking to use this type of phone service!!

Review №75

2016-12-01 21:40:34

Ive been using 8x8 in my practice for about 12 years. It has been an excellent service that allowed me to grow my practice from having one phone (extension) to four. The app on my iPhone allows me to be anywhere and still be in contact with my membership. 8x8 is an OUTSTANDING VOIP service and I highly recommend consider giving them a chance to help improve your communications.

Review №76

2015-11-19 16:42:35

I have used Cisco VOIP at previous companies and found it overly complicated and frustrating to support. 8x8 is a breeze to setup call routing and extensions.To setup the app on the phone is as simple as installing it and logging in. No more need to forward my work phone to my cellular as it rings in both places simultaneously!I am quite satisfied with the simplicity and dependability the service offers.

Review №77

2015-11-25 01:41:04

Now, it is easier to reach anyone in my team wherever they are. With the capability of calling them either in the phone unit, pc, mobile phones, and tablets, our meetings are now manageable. In my case, since Im going home every weekends, colleagues from other countries can still reach me even if Im not in the office using the same number.

Review №78

2015-11-09 19:08:26

Reliability and quality. VOIP service through 8x8 has lots of great features, but when it comes to our day to day business as a busy insurance office, it is reliability and voice quality that is most important. We need to know our phones are going to be working and that we can communicate clearly with our customers. 8x8 works.

Review №79

2015-11-06 14:07:07

Running my office is a breeze with 8x8!! I love that I am able to know whats going on in office while Im not there. I recieved notice of voicemails, faxes & missed calls. All via email, Then I can easily assign to the correct person. Nothing gets missed for our patients because its all stored. Not to mention the customer service is Awesome! For the 1st time in 20 years, I dont feel I have to be tied down to my desk in office to assist my employees. Keep up the great work 8x8

Review №80

2016-12-02 21:24:54

Great app for our office. It makes faxing must more accessible and easier for our office, and allows employees to choose preferences. Voice mail system is great, as well as the mobile app. Can do everything I need to do from my mobile device!

Review №81

2015-11-23 14:39:28

The ease of use of sending a fax, we used to do it the old way but now we are able to send faxes with ease right from our computer. We also love the auto attendant, this has freed up our assistant from constantly directing calls and allows him to focus more on our business. We have seen productivity results from day one of implementation!! Thank you 8x8!

Review №82

2018-12-27 15:02:47

Ive been humor 8x8 for pretty much 24 months primarily cause theyd not really lets depart the agreement in spite of getting plenty and a lot of difficulties. The internet user interface is actually ineffective as well as way too excessively complex. Whenever you diamond ring in order to straighten out difficulties the actual experts tend to be located in the actual Philippines. As well as British capability isnt great. These people say goodbye with no one really wants to consider obligation with regard to something. The phone call high quality is actually great whenever this functions, nonetheless they deliver a good revise about the softphone each and every three or four several weeks which usually interferes everything upward.

Review №83

2018-12-31 18:26:35

My business has been shut down for a week costing me 500.00 a day due to a mistake one of your Representatives made and it is still not resolved. I will be canceling my 8x8, account due to receiving no help after calling everyday. Its unbelievable I will tell everyone I know that they should beware of 8x8, from know on. I have been a 10 year customer and have never been so disappointed in a company. I will make sure to tell everyone about my experience.

Review №84

2015-10-29 01:13:39

I just finished setting up another office with 8x8. Our account manager, Greg Smith. The entire process (including installation and setup) took less than 3 hours and my customers are totally blown away with all the new features they have. The TCO for the business including the extra lines we ordered was still half of what we paid ATT and with brand new equipment that requires no hardware outside of the phones themselves. Thanks again for making me looking good

Review №85

2015-11-10 13:17:04

Working in the IT field i work with a lot of VOIP Providers. Even though we can even setup our own VOIP, 8x8 makes it so easy and seamless and reliable that it makes sense just to use their service.We have deployed 8x8 over many customers with not a single complaint or problem. As a partner with 8x8 we provide training to the end user and coupled with 8x8s 24/7 support the customer gets taken care of well.My Sales Rep Bill Fisher is amazing. It is because of him I can close so many deals. He gets me quotes within minutes and spends time with me on the phone.8x8 also meets HIPAA compliance and other security requirements.Lastly I dont need any dedicated onsite routers for the VOIP. I just plug the phones into the ethernet, anywhere, and they work.

Review №86

2016-11-30 13:55:47

Since working from home has become the norm lately, a lot of employees have picked up on the trend. One of the best features of 8X8 is that it enables the employees to listen to their phone messages directly from their laptops without having to dial in to their phones the old fashioned way. No more remembering passcodes, etc. Love it!

Review №87

2015-11-11 13:26:42

The phone system is a critical piece of equipment in our business as we are an internet and phone based sales organization. We have been in business for 15 years and struggling with phone systems from day one. As a sales rep, I have found the 8x8 system to be very effective in receiving, routing and tracking phone calls. The ease of receiving messages on my computer has made working a more seamless process and has made us more effective. Thanks 8x8

Review №88

2015-11-06 02:42:33

8x8 allows our firm to always be connected. With the iOS and desktop client apps, I never miss a call. With our previous desk phones, Id return time and time again to the blinking red light of voicemail, which is never a good customer experience.

Review №89

2015-11-05 15:14:17

There are many reasons to love 8x8. As an agency, we use 8x8 to quickly dial a number, send out faxes quickly and identify who is calling as soon as we answer the phone. We love 8x8 on the go as well, it makes it easy for anyone to answer a call while away from the office from any smartphone. I personally have used 8x8 to text a customer and gotten a ahold of them quickly that way. I find that someone will answer a text faster than picking up an incoming call or calling back on a missed call. Its definitely better than texting someone from my personal cell phone. Customer service has also been great when Ive called with questions on navigation or troubleshooting. So far Im very happy with the service 8x8 is providing.

Review №90

2017-07-20 14:59:12

Never had a worse experience. We have spent the last three month trying to get our phones working to no avail. We finally cancelled and they are trying to charge us a cancellation fee. Unbelievable! Do yourself a favor and dont use this company. Their employees do not care about the business. Just a bunch of snake oil salesmen. I feel bad actually giving them 1 star - it is too many.

Review №91

2018-12-18 23:10:05

Terrible company. Completely understaffed. They dont even have a customer service department for their contact now PBX service. Try to get any support and your are in a constant loop of transfers and excuses of people saying they dont do customer service for that service. I have been double charged by this company and have been waiting almost a month on the refund. I cant get any return calls or anyone to help me. Take your business elsewhere ! Buyer beware!!Update: I was credited by this company and it looks like their customer service is improving. They added a cs department for contact now. I tried to delete this review since my issues are resolved but goggle would not allow it.

Review №92

2022-06-29 17:11:33

At first I had a good experience then it went down hill and no one could fix my issue. But after 6 days of trouble shooting and about 8 or 9 tech support reps I finally got someone who could resolve my issue and her name was/is Sarah Blanco. High marks to Ms. Sara Salamat Po for your excellent work and helpfulness and knowledgeability.

Review №93

2015-11-21 18:00:42

We just switched to 8x8! We are loving the automated attendant!!! We are a car wash business and being able to forward calls to our detailers has streamlined our appointments! We are booked solid and sales are through the roof!!! We are missing less calls and customer satisfaction is improving with quick answers about simple questions such as location and hours!!! We love 8x8 and have told our friends about how awesome it is!!!

Review №94

2015-11-03 22:43:40

My organization has just recently completed implementation of 8x8s VOD at all 11 of our business sites along with 1 VCC implementation. Our deployment team has been great and very responsive to our needs. The system has so much to offer in terms of communicating with all of our internal personnel. To be able to connect all employees across our organization with simply dialing an extension has been fantastic! The IM feature is great for a quick question and fun to use. Would never go back to AT&T! Thanks 8x8! Eve Haupt~ Fuchs Lubricants Co.

Review №95

2015-11-15 09:24:47

8x8 is a powerful VOIP solution. It allows me to manage my business phone system in a way that improves my customer experience. It provides calling features that small businesses dont have access to without having to spend lots of money.

Review №96

2016-12-22 15:41:05

8x8 customer service division is awful. They have been charging our card for a service we cancelled 4-5 months ago. I have tried to get on the 8x8 website to delete my card however we can not login because our account is not active BUT THEY STILL charge my card $3200 a month. I would not recommend this company, the only thing I would recommend is to STAY FAR AWAY FROM THEM.Also, it took months to release our phone numbers to the new company which caused our company to lose a lot of money!8x8 does not care about their clients they care about charging your credit card that is it!

Review №97

2016-12-13 17:25:34

We are loving our 8x8! Our office prides itself on operating like a home, so we dont have a receptionist and our clinicians answer their own calls. But we were having to call people back from our intake line days later. That doesnt work well! We were missing calls. With the 8x8 system that allows all clinicians to be rang at the same time, we can now answer most of our intake calls without them having to leave voicemails. This allows us to help them when they are focused and ready to set the appointment. Thank you, 8x8!

Review №98

2015-05-05 22:34:40

We have been with 8x8 for over 6 years now. There phone service has simply been great. When ever we have a probe with a phone ( and that happened with an provider) their customer support has been superior and very very responsive to our needs. 8x8 stands behind their service and products that they sell.Jerry EdingerPresident/CEO/Chairman of the BoardCustomer Service Delivery Platform Corporation

Review №99

2016-10-03 15:48:43

Last week I thought it was bad when it literally took me over an hour on hold, just to get through to support. Today, I cant at all. I dial support, press 3 for tech support and it instantly hangs up on you. I tried several times. So next I go for Chat option via website, been sitting at a prompt stating Well be with you shortly - that was 30 minutes ago already...Im an IT Director for a national company and recently migrated our Chicago, New York and South Carolina offices to 8x8. I was preparing to move our corporate office over, over 100 lines. Not a chance now... If this incomprehensible level of support continues Ill be moving our other offices away from 8x8 in the near term.I dont know whats going on up there but they better get their support department fixed ASAP, hire people, or they will start losing customers in troves, myself included.

Review №100

2017-10-05 21:36:18

Unfortunately we have tried to get this company to port over 43 phone lines for over 3 months. Everytime we call the support line the people are very happy and kind, but they do not understand or comprehend the needs of us as a customer, and they tell us different things every time we call in. Over 90 days and our support tickets are cancelled and no phone lines. We are being billed by the other vendor in the mean time. Major issues with tech support at this 8x8 company unfortunately.

Review №101

2015-11-09 17:18:25

It is so nice to be able to adjust settings online instead of having to navigate through a series of options while on the phone. Its also great having email notifications for missed calls when Im out of the office. These options were not available for me before and have made my life much easier!

Review №102

2015-11-11 11:40:51

This company stands by its name and brilliant quality service so far, really loved the product and works like a blizz, never thought a simple office phone can also do such great benefits to a business, I was at my friends office and we just walked out for a lunch and found that he was still able to attend and see who is calling him in office from his iphone, I never heard or saw a product like this and just been into it, I was amazed and he explained me about the phone and next day I ordered the service, hats off to the creative team and I have referred around 250 more phones to 8x8 and no complains so far, easy way to connect it was so simple to setup no need of expertise. Phones are simply a boon for offices as it jsut makes life easier and increases business productivity, I am loving my journey with 8x8 and love to see more and more features coming up.

Review №103

2010-12-13 21:04:55

So mad at this company. Tried to cancel service for 3 months with this company. 8x8 purchased a hosting company that no-one at 8x8 new about so no-one could help me with the account. After I finally found someone who knew what I was talking about, we finally got the account closed and was told that my credit card would be refunded in 10 business days. it has been 15 business days and I can not get a call back from any of my contacts and the billing person who know about my account is now on vacation for the next 7 days.

Review №104

2015-08-05 23:45:53

The sales rep My said she would have no problem with my required features and I have emails to prove it, after over a year of trying to get it to work the call quality and feature set is poor and she added services to try to get it to work, made me buy more phones that supposedly would handle SLA, had her technicians try to program the system, and alas they can not get Shared Line Appearance to work and the call quality is not acceptable. While I applaud My for trying, the fact is that I have been paying for services that never worked, in fact they even put Shared Line Appearance on my bills! Yet it never works like my Avaya system which is what I explained to My from before we signed up that SLA was absolutely necessary. In assurance she told me I could cancel at any time. Now I want to simply drop from a dozen lines to just 4 and drop the services and fees that she made me sign up to attempt to get SLA working that never worked. Mind you - I asked to drop back not totally exit 8x8 - and their corporate offices said they want to charge me cancellation fees and do nothing for me?! Really? Their service never achieved working status in the first place so from my perspective when you pay for something and the company does not deliver thats got a word for it, some may say its a legal term. I would prefer to resolve this amicably. I contacted the FTC about 8x8. Over this, if I were 8x8 I would simply satisfy the customer and move on, but now they have given me some energy to explain the facts. I have emails and records that support my feelings expressed here - if 8x8 voip can not see to resolve the issue. I am hopeful I have only run into a employee that does not realize the issue is not worth arguing over and they should do the right thing. We will see, at this point my opinion is negative. I would not take the chance unless I knew they were a company that resolves issues with its customers.

Review №105

2015-11-06 14:13:32

We dont have a business where we use 8x8, but we do have a story. We have been faithful 8x8 customers for nearly a decade and in all our experiences with 8x8 we have been so happy. The ability to keep our phone number when we live overseas and move often is extremely helpful and the audio quality of our calls from China and Taiwan has been excellent. Thank you 8x8.

Review №106

2015-11-22 15:40:02

I use 8X8 to get all of my voicemails in one central location. A quick call to ATT allowed all my cell phone calls to forward to my office line (after 3 rings) and then any missed call in the office becomes an email audio file. No matter where I am in the world, I can get all my voicemails in one place (email). This is huge. Add to that the fact that I can then process them like any other email and Im simply a huge fan. Bonus? We love the conference bridge for the 3 to 5 conference call we set up each week.

Review №107

2016-11-29 22:05:48

Back in April, our town was hit with flooding rains and my office flooded and was hit by lighting. My entire phone system with 8x8 was fried. I had 8x8 app up on our cell phones, so I could help our clients in the community. In the meantime, I called 8x8 for help to purchase new phones. Richard Liberty was very helpful getting me my new phones and had them to me right away. Our business was up and going again in no time. Thank you 8x8

Review №108

2019-01-31 07:46:18

I am a outsource IT integrator that sets up 8x8 systems for 500 + companies throughout the state of California. I can tell you, if you setup the system correctly with the right router and switch there is nothing like it for the price! Thats app goes on your cell phone, Virtual Office and a Polycom phone with HD Voice. WIll make your business run like its in 2019. Propelling you past the competition and their analog phones.

Review №109

2015-11-10 13:07:42

The reliability! I feel more more confident knowing we have a software that can handle web conferencing, internet faxing, and crystal clear audio. Prior to 8x8- We experienced constant lags and it sounded like the host was deep sea diving. Its been a blast working with all of the features virtual office has to offer! I will recommend this to any business, no matter the size!!

Review №110

2018-07-03 16:34:37

Been with 8X8 since 2012 and as many reviews we had many issues throughout the years and issues with customer service but stuck it out. Increases in pricing was the last straw. RingCentral was half the price with more features. So I called to cancel with 8X8 to find that I have a $800 cancel fee and have to pay another month $250 because of 30 day notice. So not happy even though it was my mistake I asked to talk to a supervisor to hopefully ease the pain. He had no interest in helping me out and said that time I was with them didnt matter. I asked if he had the right to wave the fees and he refused to answer and asked if I could escalate and he said he was last customer facing client. Really disappointed in how this was handled and thought they could of made it work for both parties but now they have created a ex-client that at any chance I get will tell people to stay far away.

Review №111

2020-05-06 20:43:43

Horrible customer service. Its outsourced out of country. You cant understand what they are saying. When your phone service is down, you have to use your cell phone to call customer service so depending on reception. you may get terrible reception, which I did. This is completely outrageous. Support screwed up our phones and made them worse. Now we have to wait for India to call us back to help us.

Review №112

2015-11-29 15:06:58

As a healthcare practice coach & consultant, I engage in many virtual meetings, training and coaching sessions. I require a top notch system with strong security measures and can adhere to HIPPA & HITECH regulations. 8x8 does the job. With my virtual office, I am able to connect with vendors while I am on the road and have crystal clear calls. My clients are greatly appreciative to my conference capabilities. My clients love seeing my face, reviewing documents in real time, and getting teachable moments despite the distance between us. I also refer the services of 8x8 to all of my clients. The many 8x8 by far offers great value for a suite of telecommunication products. As a healthcare practice coach & consultant, I engage in many virtual meetings, training and coaching sessions. I require a top notch system with strong security measures and can adhere to HIPPA & HITECH regulations. 8x8 does the job. With my virtual office, I am able to connect with vendors while I am on the road and have crystal clear calls. My clients are greatly appreciative to my conference capabilities. My clients love seeing my face, reviewing documents in real time, and getting teachable moments despite the distance between us. I also refer the services of 8x8 to all of my clients. The many features of 8x8 make it the best telecommunication suite for healthcare providers. 8x8s services help me achieve strong sales goals this year and I imagine that they will continue to goal in 2016. I look forward to my continued relationship with 8x8 and helping my clients grow their brand with 8x8, too.

Review №113

2015-11-10 15:08:03

Well first off, it is a softphone which allows us to work remote without having the hassle of using a landline. Second, I can call from out of the country, and also submit faxes using the 8x8 which is great! Third it is user friendly, and so easy to use, I am so glad our business installed this product, I wish we would have used this a long time ago!

Review №114

2015-11-23 15:11:48

A recent really cool story that happened in our office... My sister works for me and she was telling a story on how, it was really cool that she had gotten transferred to someones cell phone, and that the guys was out of the office, and how great it would be if we had something like that.... So I told her we do!!!! Just hit transfer and enter whatever number you want the call to go too. So we tested it out in the office and everyone was like no way!!! So of course now everything gets transferred to my cell phone!!!! ha ha... Its fantastic... we want to be here for our customers and 8X8 helps out so much with that. Chris

Review №115

2015-11-23 16:42:57

We love the versatility of 8x8. My favorite features are the ability to change the greeting, easily change business hours on holidays, forward extensions when employees are absent, and to top it off the price is right! We are very happy that when we chose to go VOiP we chose 8x8.

Review №116

2018-04-05 17:21:26

8x8 is a horrible company. The customer service is awful. They have been charging us for a fax line that we cancelled on 9/25/15 and they no longer have rights to. When I questioned it, they offered a refund of $23.00 but we overpaid them well over $700.00. Spectrum told us not to cancel with 8x8 and that they would take care of the cancellation so we wouldnt disrupt our phone service. A total scam! I am reporting 8x8 to the FCC.

Review №117

2015-11-09 14:14:04

Where do I start?! First, the client support is by far the best! Not only are you treated with respect and urgency, you also feel important. That is hard to find in an industry such as this. They know how to handle any issue you have and handle it with care and attention. It is world class customer service as its best. The sales team is also great! They explain down to the last hair what to expect and walk you through what works best for you. It is one of a kind. Thanks 8x8!

Review №118

2018-01-30 14:50:49

8x8 offers reliable phone service at a great price. We have been with 8x8 for about a year now after trying a different VOIP provider. Unlike the other provider, we do not have to think about 8x8 service - it just IS.

Review №119

2015-11-23 22:44:19

8x8 allows me to affordably stay in touch with clients worldwide while I am on the go. Todays workforce is moving incredibly towards flexible work with the digital nomad increasingly becoming the norm. 8x8 enables companies to stay connected with each other and with their clients regardless if you work from home or in an office environment. Its a great tool that is ahead of the curve.

Review №120

2019-04-24 18:17:41

Be careful of rising prices, even if you have a contract amount or term. I just discovered they have been slowly raising the payment amount for the last 24 months, in direct violation of our 48 month contract. Several months later we cought on and asked them to stop and refund our money but we were only allowed to speak to ONE supervisor, STEVE, and he refused to help. We are out over $3000! What a dumb company to do this and take the chance of ruining their reputation. We have switched to another major VoIP and have been problem free!

Review №121

2019-11-14 18:35:27

Just a terrible experience. I signed up with the service and they never told me that a 415 number wasnt available. So I canceled the service the same day. However, they still charged me $7.28 for my cc. 3 weeks later, they inform me the refund has been denied even though I canceled within my 30-day trial period.Just avoid this company at all costs. They are just terrible to deal with and make getting a refund such a long and arduous process, for no reason.

Review №122

2019-12-27 22:47:03

As a business owner I would like to say I think this company has some serious issues on Dec 18th we figured out we could not work with 8x8 we cancelled our request for transfer of service. On Dec 27th 8x8 transferred my number any way. My medical practice of 15 years is without an incoming number, I am in the process of having them and Verizon fix this. But this is beyond bad business this is UNETHICAL. I am hoping this reaches the owner of this company and you fix this smack show!

Review №123

2015-10-29 22:59:38

We have had to return half a dozen times to fix the same things over and over. Avoid 8X8 were going to leave. All we want is A working voice mail, with 3 boxes Our office telephone number to show up for all lines, not the line numbers. we checked the box, over and over but clients still ask whats this number youre calling from? The line to ring at the front desk, then the second admin desk then my office. Never ever happened. A person who actually knows what they are doing when I call and isnt training on my call. too many times!

Review №124

2015-11-08 11:16:57

We work in an allied health care office providing prosthetic (artificial limbs) and orthotic (bracing) care. Our work can be fast paced at times and our patients need to reach our practitioners 24/7 when an emergency arises. Someone with a broken prosthetic leg from a Saturday morning run cant wait till Monday to get it fixed. 8x8s system allows our patients to reach the help they need after hours. When our practitioners answer the call, the most common response is What are you doing in the office at this hour? They dont understand that 8x8 allows us to be reached anytime/anywhere.

Review №125

2015-11-08 21:16:18

Im not a long time 8X8 user, however in the time I have been using 8X8, I love it. First, Ive completely removed the hard landline type phone from my office. I now use the 8X8 app on my Iphone and can do everything and more (mobile) that I could do from my office, allowing me to be more productive. Second, the ease in which we were able to set up our organization was just that...EASY. From setting up our auto attendant to our queues to our extensions, 8X8 made set-up snap. Finally and most importantly is the customer service and support we receive from the 8X8 team. Regardless of our question or issue, the team at 8X8 is always willing to help. And, if they dont know the answer, they dont send us on a wild goose chase, they research it and get back to us. In todays world of everything being a commodity, customer service is important. 8X8 customer service is tops and has made our user experience outstanding! Rob Barie President miTRAX Lincoln, NE

Review №126

2015-11-21 16:49:38

LOVE LOVE LOVE!We love the opportunity to receive our voicemail and telephone messages from anywhere! We own several businesses and this feature makes our lives that much easier. Being able to access on the go or during meetings/events is a life-saver! Thank you 8x8!

Review №127

2015-11-12 02:44:24

I love the fact that when I get a voicemail on my 8x8 business phone it goes to my Blackberry device and my other devices by email so I can listen to what my prospects are calling about and I can call them back and close more deals. This service has helped me keep in touch with my clients when I am away from the office.

Review №128

2015-05-20 17:39:10

Customer Service it horrible. The blame is always passed to your modem, router, or Internet Provider. This is not dependable to run a business with. I have been using it for years and switching away from it has been a great decision. Land lines are much more stable.

Review №129

2015-10-30 21:21:11

2 Stars is being generous. The service is hard to use. Should be able to pick up calls to other calling groups, shorter notices your call is parked at extension ### to parked ###. I selected to Park the call so why do I need to be told? Should be able to use all spaces for BLF or Speed Dial. This restriction is ridiculous. There are many other features that should be included. The fees have increased our bill substantially. Im researching other telephone options

Review №130

2021-10-28 04:22:10

This review is directed to the senior business consultant John, naturally he doesnt reveal his last name (who happens to subrent an Airbnb in San Diego) This person cant be a business consultant because he doesnt have ethics. This employee takes advantage of the clients that are not knowledgeable in the field, this person is a shameles, dishonest, oportunist quack that should be under strict supervision.

Review №131

2023-07-27 21:25:59

If I could leave a O star I would. Terrible customer service. I have a difficult time understanding the customer service agents. Extended hold times. Worse than any cable company I know.

Review №132

2015-11-06 07:08:30

All i can describe in one word is Awesome!!! :-) In our customer service business the phone is the only one thing that connect us with client, and 8x8 is the only one who is giving us consistance service from last few year without having any issues and we feel proud that we are using 8x8. So, thanks 8x8 and its whole customer support team from all of us. Thanks Hims.

Review №133

2015-08-19 19:17:09

Currently I am on hold with 8x8, INC once again!!! I spoke with Sue Khanna Thursday night stating that I would have to wait till tomorrow to receive a log in. Friday no response spoke with Marc Betheley who said I needed to speak with Sue. Emailed/Called/Texted Sue again on Friday, Saturday and Sunday no response. Received a login on Tuesday and was pushed over to contact Customer Support. The wait to get to customer support was pretty long only to find out that the username was not valid and the account had not been setup. So I called 8x8 again and received Marc yet once again who tried creating an account for me however after waiting another day no response. It is now Thursday and I keep getting pushed over to customer service who is actually very nice however their is nothing they can do until sales has created me an account. I then decided to call Sue Khanna again who said she would fix this issue and call me back in less than 20 minutes. It has been hours and still no response from Sue. Talking with I believe Trish in customer support who is very nice however there seems to be a huge disconnect with the sales department and customer support. So I have to ask myself why am I dealing with such an incompetent group of sales advisors? The reason why is because I really think this solution could work for me once I actually get my account setup. With 8x8,inc being publicly traded as an investor I would be very scared for the longevity of this company. Still on hold 37 minutes and still without an account after 7 days.....................

Review №134

2015-11-25 12:55:55

I love the flexibility and portability that 8x8 gives our employees, enabling us to work remotely while still being able to access phone calls/voicemails from virtually anywhere, as well as schedule and conduct conference call meetings with the 8x8 Virtual Office program.

Review №135

2015-11-09 16:33:44

What I love best about the 8x8 Inc. service is their professional and very direct approach to assisting my company with its needs. Utilizing their company has made all of my companies communication needs simple and efficient. You could not ask for better customer service to help give our customers the best customer service possible.

Review №136

2015-11-03 13:26:27

From the email notifications of Voice Mail to the tracking of faxes, 8x8 helps monitor and consolidate these important aspects of your business. Its User Friendly, Transparent, clean and most importantly, Simple!

Review №137

2015-10-28 13:29:22

With only a few people to answer the phones throughout the day we love being able to use the application on our cell phones to be able to answer the phone from anywhere in the building or from home if we have to!! We also love the instant messenger application on the computer for quick contact when a phone call isnt necessary!

Review №138

2019-01-09 01:14:50

Im not going to bother writing a long (and well-deserved) negative review of this company, when so many other folks have beat me to it!What I find interesting though, is that (almost) all the five-star reviews contain no supporting text!? Makes one wonder if those are actual customers, or paid cheerleaders?And after reading the horrible experiences some have had, Im calling my cc company and blocking any further charges by 8x8.

Review №139

2019-03-23 23:30:26

Good luck getting support! I have made multiple request to add another user to the billing and they dont respond. Additionally, our caller ID randomly changed and their tech support is non-existent. I would not recommend using 8x8.

Review №140

2018-12-19 15:50:09

Called customer service for help to set up cell phone talked to 3 different people had a hard time understanding first operator English. 2nd person gave me wrong information. Asked 3rd person if I can speak to a supervisor he said supervisor is busy their are having party.

Review №141

2015-11-24 16:39:59

We think that by using 8x8 services saves us a lot of time and gives us more freedom to go about our business! Very handy and versatile!! The phone system has great features! 8x8 Unified Communications Services is the way to go!Thanks!ZIMMERMAN TRAILERSCANTRIL IA 52542

Review №142

2016-01-07 08:05:27

1) asked for downgrade to basic bare bones nothing for the 30 days and to cancel the service in October never happened.2) charged me in November for full amount yet I asked for scaled back. And they did not cancel.3) finally they say they will cancel in November then I get an email saying it will be cancelled in 30days.4) another email coming in after saying it will be cancelled in January5) December payment taken full and not on bare bones like I asked for.6) oh no a January payment taken!!! Fraud!!

Review №143

2015-11-09 13:23:15

I love the 8x8 unified communications platform. No matter where I am I can deliver world class seamless service to our clients. As a small firm we rely on technology to give us an even footing with the big guys. Working from home or the beach isnt too bad either.

Review №144

2015-11-10 13:43:18

Our business is actually a church. What I love about 8x8 is the options it gives me. Whether I am in my office, on the go on my cell phone, or at home through the web it keeps me connected to the people of my church more conveniently. The ability for my voicemails which come through on email is a great benefit to make sure I dont miss anything critical just because I am away from my desk. 8x8 was by far the right choice for our staff. David Bondurant, Community Minister @ Westerville Christian Church

Review №145

2018-09-25 06:43:55

Terrible phone service and even worse customer service. Charged me over $500 to cancel despite all the service outages and disruptions we had. Every time we had to call in over a service outage it was virtually impossible to reach someone who could offer any type of support. I cant tell you how relieved we are to have a new provider. My only regret is not switching sooner.

Review №146

2015-11-09 15:28:44

We love the fact that I can go about my job without sitting at my desk for the phone to ring. I can prep people for phone calls with information about the caller. I can listen to voicemails at the drop of the hat! It keeps the phone less of a hassle and more of a helpful tool!

Review №147

2015-11-02 14:53:53

Like many small businesses involved in the retail supply chain, my company began struggling with the major consolidations in the industry during the 2000s. By 2008, we had to start downsizing, and we moved to smaller office facilities and reduced personnel. We had a PBX system we had purchased some years before, and told our local phone company to move it to the new location for us, never even thinking about the cost. They charged us almost $2500 just to install our system, which had been purchased from them! 2 years later, our office building was sold, and we were forced to move again. This time, however, instead of moving our PBX system and phones, we walked away and left them behind, because we discovered 8x8. For less than $1,000, we bought our equipment and set up the new system in a matter of a few hours. We also slashed our monthly bill, and with a flat rate, it became a predictable fixed cost instead of a variable cost. We now have a host of new features the old system did not have, and a portable platform that is continually enhanced to grow with us instead of deteriorating toward obsolescence.

Review №148

2018-12-20 20:44:51

The sound quality has deteriorated since I switched to Vonage. There are pauses, dropped words etc. so the conversation satisfaction is very mediocre. I need to understand why this is happening. I cant find my Acct. # but my phone # is **.

Review №149

2020-02-11 17:26:54

They have the worlds worst customer service. Do not get involved if you ever want assistance. They act great in the beginning and then as soon as you are a customer they cannot help with anything. Good luck if you decide to leave or need to get rid of any numbers, they pass you around from department to department stating no one can remove numbers on your account.

Review №150

2019-04-30 00:20:59

Signed a contract for 40/month, got billed for 43/month, asked my rep Eduardo Bara why, he told me its above his paygrade and told me to call billing myself. Billing claimed theres nothing they can do because this is not caused by them. Terrible service. 3 phone calls later still not resolved. I regret spending the time setting everything up with them. Do not use

Review №151

2015-11-23 15:31:13

8x8 simplifies my life! I have many devices that keep me on line and connected. 8x8 allows me to channel all my communication methods through one portal. I have a history and record of calls, faxes, voices mails - this make my life so much easier.

Review №152

2019-08-22 19:35:38

If you want a sub-par phone service with customer service and support to match, here you go. WHAT A JOKE! none of the features work and the customer support is the worst ive ever see. no help and no where to turn except to try and find a replacement - we have an office of over 150 people and this is unbelievable what level of service you get with 8x8 - this company is terrible.

Review №153

2015-11-04 16:35:54

Being able to manage calls via the softphone in addition to our physical phones is awesome. I also really like the call recording feature and how easy it is. Tons of flexibility and control!

Review №154

2011-09-09 19:03:50

DO NOT DO BUSINESS WITH THIS COMPANY! When you try to cancel service they put you on hold for blocks of time until you finally hang up. No refunds, no customer service. Even after you switch your number to another company and think it is finally over, they still keep charging you and dont give you any service in return. This is a TERRIBLE company. Run fast and far! Its just not worth the alleged savings.

Review №155

2015-11-02 21:20:32

When you product works, it works well. However, I downgrade you for two reasons. 1) When tech support is needed, it is hard to get good quick tech support from 8x8. 2) And, 8x8 does NOT have a windows phone app.

Review №156

2015-11-12 15:04:40

Set it and forget it! Decisions arent always about money but that certainly applies in this case. Moving to the cloud certainly resulted in significant savings. But what good is saving money if the product doesnt live up to expectations. In the case of 8x8, all expectations were not only met but exceeded. We are a simple business with basic needs. So, after a very brief learning curve we were up and running, customized what we needed to and let 8x8 do the rest. The rest is history!

Review №157

2016-12-08 21:37:19

There is so much flexibility with Ring Groups. We have a number of virtual lines that point to ring groups so we can answer the phone in different ways, depending on what line the caller uses. We can change, with ease, those groups depending on peoples availability.

Review №158

2015-11-25 17:15:42

Our business loves the daily organization tools 8x8 offers, as well as how simple and fast it is to communicate to our coworkers! Emails never take too long to get through to our colleagues, and we can bring our office anywhere, through the virtual tools!

Review №159

2015-11-04 14:16:59

This program has allowed us to be more accessible to our clients. We are able to be available to our clients at all hours without giving our personal information out. There have been situations that have come up after hours and we were able to go above and beyond due to the features that our 8X8 app allows.

Review №160

2015-11-05 16:38:26

The number one item that I love most about 8x8 is the portability -- no matter where in the world our associates are with either Wi-Fi or internet service, they can receive their calls as if they are sitting at their desk - our customers have no idea they may be talking to our sales staff while they are sitting on a beach in Hawaii sipping a tropical drink. This portability has allowed us to compete across state lines seamlessly. No question its the best.

Review №161

2015-11-04 14:32:07

What I love best is having the capability of using my phone, and fax remotely. And being able to make adjustments to our account from anywhere - even from my mobile phone I am able to make changes to our after hours contact.

Review №162

2015-11-24 02:17:29

What we love most about 8x8 is that i do not have to be at my desk to pick up a call from my laptop. It goes where my laptop goes and it dont stop there...i use the follow me to my mobile number so it rings over to my mobile as well, if I am not near my laptop I can still take the call. 8x8 is an awesome product! Louis Calderon Data telecom

Review №163

2019-03-28 20:16:12

Poor and dishonest service. They trick you into signing a 12 month service then renew automatically without notice for subsequent 12 months. The sales person that sold us the service told us that it would be possible to cancel without penalty after the initial 12 month with a 30 day notice. When we tried to do that they charged us for the full 12 months.

Review №164

2014-03-05 16:17:40

TERRIBLE!!--Every day I have had to call tech support to rebind my number- I am a dentist, and my BUSINESS phone dies every day due to their software issues, This has been going on for over 2 weeks, my sales and support person, Brian, does not return my phone calls, no manager calls, and my business is suffering because of an issue they can not correct. Tech support says they will contact me, but it never happens.RUN FROM THIS COMPANY!!!!!!

Review №165

2015-11-24 02:24:19

8x8 is a versatile and comprehensive tool for navigating the many daily business needs in my office. It has helped me tremendously when recently entering a new office and new business field. Thanks, 8x8, for all the features available with just a click!

Review №166

2015-11-14 02:50:23

The virtual office is one of the most important and useful features... After listening to some of the calls I was able to make my guys in the office to get better results by giving them some tips about handling customers in a different way

Review №167

2015-11-06 14:27:59

We love the fact that we can keep a centralized location for our faxes and phone messages in one place. We also love the convenience of the easy access and notifications. It is so easy to use and so easy to share.

Review №168

2021-02-24 21:22:07

Less than one star is not possible unfortunately. Can not even reset password with their software and the customer service phone call gets hung up without a response. Waiting for a call back for the past 7 days. Did anyone else get this great service from this company?

Review №169

2020-01-10 13:34:32

Signed up for their fiber internet. Installation tech was Ricardo Purnell who was really helpful and did a fast installation! Speeds are great, just wish their fiber network was bigger so I could recommend to friends and family in other places.

Review №170

2015-11-21 17:04:33

You know what we love? We love not being tied to those giant, clunky, expensive-as-all-get-out switchboards that require a degree to operate, and a team of scientists to fix when they break! Being able to re-assign numbers, change messages, set up auto-attendants online is incredible! Were hooked, and others will be too. You guys are great. Thanks!

Review №171

2022-01-13 20:24:47

The program never worked for me yet they were billing me monthly. The customer support email is invalid and it is impossible to get support. I agree with comment that the company is extraordinarily deceptive.

Review №172

2015-11-22 23:49:58

I love the ability to take my business out of the office. I can work off location & answer calls as if I am in the office. 8x8 helps me maintain a better work, life balance.

Review №173

2015-11-23 14:11:39

8x8 has been working great for me. With a large company with many employees, 8x8 makes it easy to reach all employees in different cities. I would definitely recommend 8x8 to business partners.

Review №174

2015-10-13 14:45:37

8X8 is a great solution for small business! They make sure we never miss a call and ensure professionalism at all times. Dont know what wed do without 8X8. Thanks for providing this great solution to our many needs.

Review №175

2021-09-16 00:19:37

Very bad customer service.Waited 90 minutes for support no body take care. Support people leaveFake message case is resolve but it’s not. They liedOn every matter.If I have 0 star option, they deserve that.

Review №176

2017-07-07 13:25:43

8x8 customer service is awful. I have tried to get on the 8x8 website to delete my Visa card we can not login because our account is not active BUT THEY STILL charge my card $2000 a month. Are you hearing this $2000 a month. STAY FAR AWAY FROM THEM.

Review №177

2015-10-28 12:01:20

The integration to voicemail and phone services is the most useful for me. It adds a lot of value to be able to check voicemails right from the computer.

Review №178

2013-07-02 15:05:59

When things work they fine, low price, decent quality. But their customer support is horrible, they cant get things fixed and they bounce you between sales and customer service all day long. Try to get in touch with the executive office, it isnt allowed, they wont take calls!

Review №179

2015-11-09 14:30:33

I love that I am able to access 8x8 on any device. I downloaded the 8x8 app and I am now able to use my wifi iPad as a telephone. I have great flexibility to take my office phone any place.

Review №180

2015-11-20 15:29:07

The up and coming of the VCC. It has helped tremendously with efficiency in our Support department. Though, there are a few adjustments wed like to see, it is still a great tool for our Support Team.

Review №181

2015-11-05 14:56:40

Some advantages:* centralized management of users inside corporation* mobile clients* call encryption* ability to connect hardware phones* data centers on many continents

Review №182

2015-04-30 01:42:40

I love the flexibility. I really enjoy being a small company with a big presence. If I had one complaint it would be the slight of hand billing practices and the condescending customer service representatives.

Review №183

2020-02-19 20:16:53

Very difficult to set up and have called 5 times to solve the same problem. No one who answers the phone reads the previous notes and they just read their scripts and keep talking. It looked good but we will probably not use it. Just too difficult

Review №184

2023-01-27 14:04:50

An absolute disgrace when it comes to customer service or getting billing issues resolved. Do not attempt to do business with them in any form.

Review №185

2021-10-28 04:28:39

FRAUDS!! THE SENIOR BUSINESS ADVISOR JOHN IS A CROOK. FIRE THAT EMPLOYEE!! (he doesnt reveal his last name, if it helps for a reference to identify him, he happens to subrent an Airbnb in San Diego). He acts without abiding by rules that he claims to have.DO NOT TRUST HIM.

Review №186

2019-12-10 14:14:44

Terrible, led me that they could provide service, paid three sets of fees. then couldnt get service. then wasted more of my time trying. then had to send back equipment. be careful.

Review №187

2018-07-19 19:14:00

Never got our phones up after 6 months then had to pay an early cancellation fee for a system that never worked. Buyer beware.

Review №188

2015-11-25 15:21:47

I view 8x8 as a member of my team. It adds to my productivity and makes my business as professional as the next. I would never start another new operation without partnering with 8x8 again. Thanks 8x8!

Review №189

2015-11-16 13:54:14

I was using a number forwarder and an answering service, but half the time, the calls were not being answered and customers were going elsewhere. Now, with 8x8, all my calls go where they are supposed to and customers get the service they want and deserve!

Review №190

2015-05-28 14:45:15

Would never change back to a copper landline or local VOIP provider. Great product, easy to use and extremely cost effective.

Review №191

2015-11-08 23:46:22

I can receive and do outbound calls to my customers in the office and at home without bringing a physical phone through my laptop. I can also play my voice mails.

Review №192

2015-11-12 23:56:00

I love the advantage of having voice mail on my email, so that if I miss something, its right there in front of me - name and phone number clearly visible!

Review №193

2020-12-02 19:21:33

The worst company ever . called to cancel my service and rep said she would do it after my billing cycle and they never did. Trying to rip our small company off for $2900.00 can not communicate with anyone on phone.disappointing so many other companies out there to choose from. dont do them!!

Review №194

2022-08-20 00:19:12

Not impressed with the customer service. I’ve spent over 10 hours and a dozen calls to try and get a new phone working. Still no luck, about to send it back and request a refund.

Review №195

2018-08-09 00:12:56

We have used 8x8 for over ten years and will continue for as long as I am doing business! I have used it st my home and satellite office fir the convenience and service...

Review №196

2015-11-24 16:37:52

Its been great not having to worry about voicemails when Im on the go. I can respond to emergencies quickly so as not to hold up our clients

Review №197

2018-08-02 17:22:42

Great company. Im really happy with their VOIP service and both their sales and customer support staff are incredibly helpful.

Review №198

2017-07-10 20:18:05

Terrible call quality, unusable on my personal cell (soft phone through their app). Significant delay between both myself and those that Im calling.

Review №199

2015-10-27 21:42:48

Great company. Great service. The only drawback was the updates came a little too often but overall I liked them a lot!