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Phone: +1 888-253-9692
Site: https://5starprocessing.com/
Opening hours
  • Monday:9 AM–4 PM
  • Tuesday:9 AM–4 PM
  • Wednesday:9 AM–4 PM
  • Thursday:9 AM–4 PM
  • Friday:9 AM–4 PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.7

199 Reviews for 5 Star Processing 2024:

Review №1

2024-02-02 03:18:13

No thanks! I closed my account with them over 6 months ago & was bounced around for a month to actually close the account. Was told I had to wait 6months to have the money in reserves returned. Now I have to provide 3 months worth of bank statements for the money back. It makes no sense & I will not recommend this company to any of my friends in the industry.

Review №2

2024-03-28 16:54:14

Unhappy with their services. 5 Star Processing is Not for every company! If you dont intend your business to make $10,000 or more monthly dont even bother applying with their funding partners. Most dont even call you back to discuss other options of funding, your application is like a, ghost, unseen! Even after cancelling my account and understanding that their services are not being fit for my company they are not willing to refund at least the last month or few months of payments. Ive payed for 2 years the Net30 membership and I was informed that every month as I payed the membership it would help build my business credit as it would be reported to business credit bureaus. Nahh, they did not reprort anyting! This is why I want my money back! Apparently, you have to get funding first in order to start reporting! ...just learned this recently. But my business was turned down by all their funding partners so, I would never benefit from this Net30 program anyway. Not clear, not honest from the very beginning.

Review №3

2024-01-29 22:37:49

As a new business owner I am very upset with the recent management and the service I have paid for but have not received. I have sent numerous emails to an Aliand have not been given an assistance. Except communication from a person who says Ali is very busy and have been calling me. I have email, voice message and text capabilities. This is very dissapointing.

Review №4

2023-12-18 17:11:49

They have little to no customers service to handle issues here. I’ve been reaching out for about 2 weeks now because I can not get into my account. I have tried, call, text, email. And haven’t been able to get anyone. If no one contacts me back, I am going to have to cancel.

Review №5

2023-06-24 00:59:29

I wish I could remember the gentleman name who I spoke with. He was telling me about 5 star processing, then we went into our families. His wife, my husband. The whole experience was wonderful. He was so personable. I enjoyed him. Thank you 5 star.

Review №6

2024-02-08 03:09:21

They solved an issue I had and I appreciate the prompt and very courteous service

Review №7

2023-05-31 13:41:00

Poor communication. You customer service reps are VA who really do not know what is going on. Cancelled their service. I was told I would get my reserves back after 180 days. No issues. I waited and 240 days later and still have not received my reserves back. I would not recommend them as a processor at all.

Review №8

2022-07-04 21:27:10

They have extensive knowledge when it comes to the credit industry which made conversation extremely productive and helpful. Not only are we satisfied with the products but with all the updates they bring to their system is unmatched for the price. Jam packed with information and value would definitely recommend getting 5 Star for your business if you havent already!

Review №9

2021-07-15 17:52:07

Let me just say this company is amazing! They are professional and timely. The website is easy to navigate and effortless to get to what you want and need. Horace Augustine assisted me from the beginning until the very end. Professional and helpful he answered all of my questions and helped me setup my account the proper way. He literally walked me step by step through the entire process thoroughly explaining everything in detail. Ill definitely refer more business in the near future! Thanks again!

Review №10

2022-07-21 22:52:45

If you are unsure about how to start building business credit or if you just want to expand your knowledge I highly recommend 5 star processing’s FREE Business education workshop. Jen and Ollie made it super easy for me to understand the steps needed to ensure my business is a success! They were very knowledgeable and had great energy the entire call! Major shout out to them for helping me on my path to success and getting me started with 5 star processing!