Presentation on Map Reviews Nearby

24 Hour Fitness in San Diego

3.3 (199) 4425 La Jolla Village Dr, San Diego, CA 92122, United States

Categories

Gym
Fitness center
Indoor cycling
Indoor swimming pool
Personal trainer
Sauna
Yoga studio

Location on the map

San Diego, San Diego County, California, US

Phone: +1 858-457-3930
Site: https://24hourfitness.com/gy...

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 3.3

199 Reviews for 24 Hour Fitness 2024:

Review №1

2024-06-06 05:38:44

Thank you, Simon, for helping me get my membership back at 24 Hour Fitness. He greeted me at the entrance, explained all the options and benefits, and made everything very easy. I wasnt expecting such friendly service. The gym is very close to work, very clean, and has a great atmosphere to work out any day, any time. I was a member before but had to stop because life happens. Now, Im back to my exercise routine again! This branch has great equipment, the classes look like fun, and the staff is very nice. Thank you, Simon, and the UTC staff who make this a great gym for the community. Im back!

Review №2

2024-05-09 06:21:14

I travel about 25 minutes from work to this gym, which speaks volumes about how much I like this gym, especially considering there are closer options available. The outdoor area adds to its appeal, and Ive built myself a solid gym foundation here. But what truly makes my experience here amazing are the staff members. Michael C., Lindsay, Emilia, Bailey, Siobhan, James, and Simon - just to name a few - are always welcoming. Theyre incredibly attentive and genuinely care about you.

Review №3

2024-01-04 06:30:04

Like many have already noted, the hygiene and maintenance standards at this gym are poor. Regarding the equipment, the gym’s selection is limited for some equipments. For instance, there’s only one rowing machine available, and it’s near-dysfunctional. It seems that even basic upkeep, such as lubrication, is being overlooked.

Review №4

2024-02-19 04:03:18

Good gym, lots of cardio machines, nice wide outdoor workout area too. It has a lap pool. Its clean, good change & restroom. I havent used their classes, but seem good for youngsters. I find it quite busy all day, so I have to stand by the popular machines Im using or someone else will take it. Overall Im happy with my purchase.Edit on Feb 17 2024: They dont really clean it as often as I thought. Theres paper/trash on the floor both in the gym & restrooms often.

Review №5

2024-04-14 05:07:56

This is the worst gym Ive ever been to. Youd think since its at UTC itd be nice, but its absolutely filthy. They literally do not have a cleaning crew, there is vomit/spit all over the drinking fountains, lots of equipment is always broken and takes months to be fixed, and the bathrooms are absolutely disgusting. They are never cleaned, and somehow always covered in urine. I want to burn my shoes after walking in their restrooms. 24 hour should be kicked off the premises by UTC so a good gym can replace them. Worst gym experience of my life.

Review №6

2024-06-22 00:21:51

Lots of equipment with an outdoor area to workout. Pool was one of the cleanest gym pools I’ve been in.If you are driving, park in the garage off of Genesee and they will validate your parking ticket.

Review №7

2024-05-30 05:00:01

I’m new in town and am desperate to find a nice gym to join. However, it seems this place has really dropped the ball in terms of customers service and basic gym maintenance and /hygiene/cleanliness. I literally don’t even want to look any further into this once based on the multiple negative reports from members. So disappointing.

Review №8

2024-01-25 06:35:18

I recently had a disappointing experience at 24 Fitness UTC Mall, and I feel compelled to share my concerns. The General Manager, Lindsey, has shown a concerning lack of responsiveness to serious issues.On multiple occasions, I reported homeless individuals using the pool and gym areas improperly, even with clear signs prohibiting such behavior. Despite my complaints, nothing was done. One incident involved a homeless individual sleeping for over three hours on the Jacuzzi, and my complaints fell on deaf ears.I requested that an employee be sent to observe and supervise the pool, but Lindsey seemed indifferent. The overall cleanliness around the pool area is appalling, with trash and unsanitary conditions. It raises questions about hygiene and whether the facility is adequately cleaned.Its disheartening to see such negligence, especially considering the negative reviews echoing similar concerns. I hope this feedback prompts necessary improvements in management responsiveness and facility maintenance.

Review №9

2024-01-15 01:53:52

Such an awesome outdoor workout area here. And beforehand you can shop for gym gear at Lululemon if you want or the myriad of other shops at the UTC. They also validate parking and are one of the few establishments that do here.

Review №10

2024-01-30 15:48:48

I have been going here for a few years now, so I thought it was time I share my thoughts. This gym is extremely mediocre. To start off, their bathrooms are pretty disgusting and smell horrible, but if you don’t ever use them then it really isn’t an issue. Second, the workout equipment is somewhat alright. Everything is functional (aside from an erg and a stairclimber as far as I can tell) but the maintenance is subpar. The dumbbells always smell really bad, most of the cardio equipment is covered in sweat stains and grime, the equipment in the outdoor area is always strewn about the yard, and the mats outside get wet and smell mildewy, just to name a few things. The outdoor area is where I spend most of my time, not because it has better equipment, but because inside it is usually extremely muggy and sweaty, as there is no circulation, not to mention it is usually very overcrowded. I wish they had kept the bench press racks that were outside as well as the other squat rack, because then I would never need to use the indoor area at all. A huge issue they have is overcrowdedness, which is exacerbated by the fact that the google maps popular times algorithm always makes it seem way less busy than it is. Case and point: this morning I went (6am on a tuesday) expecting it to not be busy as per usual, but I ended up immediately leaving because every rack, bench, chair, machine, and treadmill were taken, inside and out. The only times I can really go here and finish my workout in a timely fashion is during the graveyard shift. The management/maintenance here really needs to do a once-over of this place and clean EVERYTHING, fix what needs to be fixed instead of leaving an “out of order” sign, and turn on the air conditioning if not just the HVAC fans. They have way too many regular clientele for them to not have proper maintenance (not once have I ever seen a staff member cleaning anything). You might as well go to planet fitness for 1/3 the price to get a much better experience. I wish this place looked as good as it does in the photos on their website. Please, ACTUALLY DO SOMETHING instead of leaving a useless “thank you for your feedback” comment.

Review №11

2024-04-25 18:01:21

This gym is DISGUSTING. The toilet stalls are always a complete mess, most of the sink faucets only drip water out, they only have hand dryers in the locker rooms but have paper towels throughout the gym itself, the showers are filthy - hair, trash and debris all over every shower stall, the walls are so soap scummy if you accidentally lean on one forgetting theyre filthy you will fall over, there is never hot water, there is a shower that constantly drips which is likely the cause of the lack of hot water, and the steam room is always broken or closed. Im going to have to find a different gym to go to before work because this one, is just not worth the headache it causes. The fact we have to pay what we pay monthly/annually, and be stuck in a contract for subpar facilities is baffling and infuriating. facilities

Review №12

2024-01-01 23:58:40

Im a member. Came in with my 71 year old Dad on New Years Day with a 3 day trial pass that they offer on the website. When we got in, they said they do not honor those and that the website is wrong. Ive never had a problem here but thats just terrible business practice. I asked if he could just come in this one day and they said it would cost $25 for a three day pass. Its not busy on New Years Day here. Absolutely shameful. Wont be recommending this gym to anyone because apparently you cant even try it out for free. Costs $25 lol. Rip! Also, the locker rooms are always filthy and never clean. So theres that.

Review №13

2024-02-17 00:16:34

This is my favorite 24 hour fitness. Ive been a member since the early 90s. The gym is in a prime location and has a great outdoor area, and has all the equipment you need. Lindsey, the new general manager, has been a huge asset since coming on board. She takes the time to listen to customers and tries to address any issues that need attention. Theres alot going on in that gym and Im sure it can be overwhelming(especially since COVID and 24 hours reorganization efforts) but as long as she has been there she has been on top of things. Shes always helping maintaining and cleaning the gym. And more importantly she is always smiling. The gym is in good hands with her moving forward. Also shout-out to Hasti and Maryanne, 2 great trainers.

Review №14

2024-01-26 17:33:04

24 Fitness UTC Mall is an awful experience – from rude employees to the outrageous parking situation. Every time I use the swimming pool and extend my stay, they demand an extra $3 for UTC parking, claiming they no longer have additional cards for validation. Complaining about cleanliness has only worsened my experience, with staff responding rudely. In addition to the hefty membership fee, were forced to pay twice as much for parking annually. A regrettable and costly choice. #24FitnessUTC #BadExperience

Review №15

2024-01-28 23:47:37

The condition of the pool at this facility is highly unsatisfactory. The pool walls have been visibly contaminated and neglected for several months, showing a prominent blackened appearance. Despite my repeated warnings, regrettably met with rudeness and indifference, it seems unlikely that any corrective measures will be taken. In essence, the overall hygiene standards at this club are severely lacking.

Review №16

2024-01-04 16:42:58

Literally no customer service. The people at the front are great. Management gets a F from me.The machines need to be cleaned and aren’t. Every morning it’s 80 degrees in the gym and makes people working out feel like they are going to puke. So many people complaining today and we are told Corp is aware. Stupid just don’t set the temp to a major gym to 80 degrees.

Review №17

2023-11-28 00:03:11

I recently had an extraordinary service experience with 24 Hour Fitness in La Jolla that I feel compelled to share. Initially, my membership at another 24 Hour Fitness location led to an unexpected charge of $243 on my card. When I called to resolve this on Sunday, 11/26/2023, I was told by the service rep that no managers were available but she would pass on the message. Disappointingly, when I followed up the next day, I was informed that management was too busy due to Cyber Monday to address my refund request.In my search for a resolution, I contacted the La Jolla location, renowned for their quality service. This is where James, a representative at this location, truly stood out. After explaining my situation, James attentively listened and promised to discuss it with his manager, expecting to call me back in about 10 minutes. Remarkably, in less than five minutes, James returned my call with fantastic news: he had managed to cancel and process my refund quickly and efficiently.I am immensely grateful to James and the La Jolla team for their exceptional service. They went above and beyond to resolve an issue that originally wasnt even their responsibility. What my home gym claimed was too big a task amidst their busy schedule, James managed to accomplish effortlessly within minutes.Thank you, La Jolla team and James, for your outstanding dedication to customer service. Its refreshing and truly appreciated!

Review №18

2023-12-30 18:06:56

Super uncomfortable experience. I am a member of this facility and decided brought my boyfriend to try out the gym since he’s mentioned how’s been thinking about joining and get back into healthy habits, but they denied the guests pass and try to sell a three day membership instead stating ‘That members will be upset when there are a lot of guests’ like what difference will it make if someone pays for the pass? Are you going to put a sign on people’s foreheads that says ‘Don’t get upset I paid’!!?? Plus HELLO, I am a member! We are upset and disappointed at your inefficient customer service. You have literally turned down a potential member. Awful way to conduct business. Definitely canceling membership.

Review №19

2024-04-19 14:05:14

Dirty and disgusting, and the only gym Im aware of that allows so much weight slamming. Youd swear they are literally throwing exercise machines around. I thought about joining here but one look inside told me that would be a health risk.

Review №20

2024-01-03 16:59:43

Looking for a new gym and man was this place a let down and I barely got in the door…Trying to find just the parking was a nightmare itself and when I called the front desk, the girl was no help after multiple calls. When I finally got there, they tell me they don’t do 3 day passes anymore for free, that it’s now $25 each which they failed to mention on their website or anytime before I got there. Just ended up going home, will definitely be getting a membership literally anywhere else!

Review №21

2024-02-13 04:38:06

If youre trying to get here put AMC maps on your phone after you get into the mall.Why tf did you put an entire gym in a mall? This is unacceptable!!!!!!! Its a 24 hour gym - yet the mall hours are not 24 hours. The gym is located downstairs and around the corner inside of the parking structure and stay to the right so you actually find the entrance. Walk down the stairs past THE AMC building and walk down those set of stairs across from it and go down. I had to google maps this to get to the AMC because i parked at the entrance of the mall because I did not want to get lost in the maze. I walked from the Louis Vuitton and was lost af when I hit the H&M when I just had 24 hour on my maps.

Review №22

2024-01-25 22:57:38

Poor experience at UTC 24 Fitness: Extra charges for parking over three hours, uncooperative management, and subpar cleanliness in the pool, steam room, and sauna. I wish I could give this establishment no stars at all, but unfortunately Google does not allow this. #24FitnessUTC #DisappointingExperience #CustomerConcerns

Review №23

2023-11-10 12:06:05

In light of another comment, it appears that the gym indeed does not honor the 3-day pass. A friend and I went to check this gym out to potentially become members as this is the closest gym in our area; as a result, we signed up for a 3-day pass. We were instantly met with a condescending and rude employee who mentioned that the gym does not serve university students. After reading about the experiences of others, along with my own experience, it is pretty clear that this does not care about profit or its potential customers. Would rather go to a gym further out than become a member of a gym that does not honor its own policies. Such a disappointing and dysfunctional gym overall...

Review №24

2024-03-16 05:41:23

My favorite gym! Im there almost every day. Recently, its been unbearably hot indoors, the thermostat was reading 78 in the gym. Wish they could do something about this.

Review №25

2024-01-01 18:46:31

This gym has really gone downhill since the new manager came in 2023 Lyndsey: disgustingly dirty locker rooms, many broken equipment, staff constantly trying to uncharge for overpriced training sessions, and overcrowded with many meat heads/inconsiderate guests who are on their phones for 10-15+ minutes plus while waiting for a piece of exercise equipment. They took out plastic bags so now the locker room is always wet and dangerous! Also, took out the only bathing suit extractor machine, air filters when you look up are clogged with debris. Beware.

Review №26

2024-01-27 01:36:20

Meh. Its almost there. Except for early morning, its usually busy. Most of the crowd are college students and many workout in small groups. Poorly maintained and not enough strength equipment for the amount of people. Theres too many bikes and ellipticals. I hardly see people use them and Ive been here for almost a year now. They should reorganize the space and replace some with whats highly in demand, like another leg extension and curl machine and t-bar row

Review №27

2023-10-09 04:22:12

Overall lousy experience at this location. Been a 24hour member in Sacramento and decided to look at this location to test out the 3 day pass. However, this location doesn’t honor the 3day pass even though it’s clearly stated in their website. Super misleading. Even though I can easily afford this gym, I don’t think I want to support a gym that doesn’t honor their own promos. For these reasons, I think there’s definitely better options out there for a gym. Plus, the crowd factor here seems like it would be a hassle to wait for equipment. The staff here wasn’t helpful either.

Review №28

2024-01-27 02:25:47

Granting zero stars if possible, my experience at this club, particularly UTC Malls 24 Fitness, has been appalling. The hygiene standards are deplorable; the pool interior is discolored, emitting a strong urine odor. The classroom area is consistently dusty and unkempt. I strongly advise against obtaining a 24 Fitness membership, especially steering clear of this UTC Mall branch.Adding to the disappointment, interactions with the staff have been unpleasant, particularly with Alex. When I requested an additional validation card for exceeding the 3-hour limit, his response was unnecessarily rude. Moreover, the recurring requirement to pay for mall parking every time I swim is an unwelcome and unexpected addition to the already expensive club membership. A regrettable experience overall. #24FitnessUTC #HygieneConcerns #UnpleasantExperience

Review №29

2023-06-10 20:02:29

Very disappointed with the standards. I used to be a big fan of 24hr Fitness given how clean the gym was kept, the number of equipment they had, and the fact they had a spa & steam room. The gym has slowly deteriorated. The bathroom smells horrible, the equipment is very old and rarely cleaned by staff, I just see most of them are standing around. If you want to save your money, I recommend Chuze instead. The gym is well maintained, and the staff are so friendly/welcoming. 24hr Fitness charges way too much for low standards and some of them arent even 24 hours...

Review №30

2023-08-19 20:08:59

This review is years past due.l. I have been a member at this gym for 30 years. I was excited when it got remodeled thinking that it would be nicer. The air circulation inside of the gym is disgusting. It is always hot and stuffy and smells terrible. When I have inquired over the years as to why the air conditioning doesn’t work better, they respond that the air conditioning is controlled by the company that is out of state. That there’s nothing they can do about it. The other locations in San Diego seem to have better control of the air-conditioning. In addition to the air quality, the facility is dirty.Sadly, this location is the closest to my house but I do try to frequent other locations whenever possible.

Review №31

2023-12-23 17:45:29

A shockingly dirty locker room, slimy floors in the pool area, rusted out, broken equipment haphazardly thrown outside. I could go on.For the price you pay for a membership, this is inexcusable. A few years ago it was better, but this place has really gone downhill since

Review №32

2023-08-28 04:16:14

Ive always enjoyed running and working out, but I needed accountability. Hazi, the great trainer, has done just that for me. Shes improved my overall well-being, motivates and perfects my form. She is highly educated in nutrition and gives excellent advice on how to avoid aches and pains.I feel happy and energized after our workout sessions. I highly recommend her!

Review №33

2023-10-02 16:41:52

24 hour went bankrupt during the pandemic and have since been bought by PE firms (Sculptor Capital Investments LLC, Monarch Alternative Capital LP and Cyrus Capital Partners LP) that is clearly just letting it maximize profit and do zero improvements until they can flip it to another company. So it’s likely not the decision of local management or employees to provide a subpar experience.For $25 a month, it’s an amazing value. If you just use the machines and weights and get some outdoor space it’s fine.But the bathrooms are disgusting. The showers are disgusting. Not sure I would trust the pool, haven’t used yet. Water fountains are half broken.Hopefully they improve soon! I messaged the CEO Karl Sanft on LinkedIn to see if there was any hope for a turnaround.

Review №34

2024-05-16 20:19:12

Awesome place to work out and meet new people. Love swimming and enjoy the sauna.

Review №35

2023-12-31 03:42:25

There is 1 female employee in this place who is from Russia. He is very gracious and will take care of your problems with patience. I love him very much. She is always happy and dancing.😁😁🎉🎉

Review №36

2023-10-24 07:05:26

On 10/23/2023 around 11pm, I went to the sauna after the gym for post workout relaxation. Very disturbing thing had happened. A white guy was attacked by a stocky middle-aged African-American man by the sitting area near the pool. It started out as an argument and the white guy was then aggressively picked on and then attacked/beaten afterwards. We could hear the incidence even from inside the enclosed sauna room. This is not a safe place and folks need to bring pepper spray next time for self-defense in situations like these. No one helped the poor white guy and he has to run away in the end. I am sorry and I wished I could have helped and done more, but too scared for my own safety. Really wished I could have stood up for the guy.

Review №37

2023-03-22 06:43:37

Lately I’ve noticed an uptick in the amount of homeless folk but they generally were very nice and didn’t bother me at all. I was glad they had a place to sit out of the elements and charge their phone and I even noticed one person straightening up the computer desks. But today I went into the bike room which is kind of dark and there has been someone sleeping on the floor in there. I turn on the fan and they turn it off immediately. I’m here to workout not sleep. I’ll be filing a complaint with the gym and/or cancelling my membership.

Review №38

2023-06-08 18:45:15

This place is gradually deteriorating with each passing day. The employees lack basic courtesy and fail to greet or bid farewell to clients upon their arrival or departure. It appears that numerous things are in a constant state of disrepair, and one can only wonder how this place hasnt shut down yet unless there are a handful of broken items. My suggestion would be to hire fewer people and prioritize fixing the issues that every staff member is already aware of. Unfortunately, the location is conveniently situated because otherwise, it would be a real disappointment.Update 6/8/23I am changing my rating from 2 stars to 4 because of the changes I have seen. Thank you for listening and being active about it 🙏

Review №39

2023-11-13 00:46:47

Do you enjoy an overcrowded gym all the machines being taken? Do you enjoy unclean bathrooms that also smell terrible? Do you enjoy grimy, sweaty, unclean equipment? Then head on to 24 hour fitness UTC where they will maximize profits and disregard all consumer concerns.

Review №40

2023-09-05 16:49:42

This gym has all the facilities I could want. I especially enjoy this place due to my trainer, Hasti. Hasti gives her all to make sure your workout is personalized and fitting to your body and goals. She strives not to guide the workout but to teach it and for her clients to understand what they’re doing and why. She also like to aid in structuring her clients diet and stretching. I am very happy with my experience here.

Review №41

2023-05-10 22:45:31

Great gym location and the machines normally arent broken. Validation gets you a total of 3 hours instead of the usual 2 free hours. It gets very crowded and there are not enough rowing machines. There are only 2 and sometimes 1.

Review №42

2023-05-10 10:56:02

Filthiest gym in San Diego. This place is cleaned once/month, at best. The urinals reek, the trash bins overflow, the locker rooms are always littered with trash, and the showers are a mess. Go elsewhere, if you want to have a good time.

Review №43

2023-11-19 08:08:37

The white guy with glasses is always so unpleasant. I usually log in with the app and the website was down today. It’s my mistake that I didn’t notice the sign in sheet on the table, but he didn’t even point it out to me when I went up to the desk. He told me that he just lets people stare at their phones to wait for the app to load without asking if they need assistance. This is my third time having an unpleasant experience with him.

Review №44

2023-04-15 22:28:57

Went today to use my 3 day pass only to be belittled and profiled by the most unprofessional, rude front desk employee. He initially told me that they accept the 3 day pass but as soon as I mentioned I’m a student he told me that “ students are ruining this gym so we won’t let them use the pass anymore” and a bunch of other hateful comments about the students from my school. He asked me if I ever worked out at my school’s gym which is not his business at all. This is literally discrimination against students! I get it if they don’t allow using the pass at all but letting everyone beside students using it is just so wrong. This gym and the front desk employees are horrible. Stay away!

Review №45

2020-03-08 04:47:28

This place is huge! Really maintained well and a lot of equipment and services to use. I would highly recommend getting a membership here!!

Review №46

2023-05-26 16:14:19

The woman’s locker room is not clean! The sinks, mirrors and toilets are dirty, there is apparently a leak which has the floors constantly wet, dirty and covered with hair! The trash cans frequently are overflowing! I’ve been coming here for years and have never seen it like this! As soon as my training sessions have concluded I will be finding a 24 hour gym that is better maintained!

Review №47

2023-05-09 02:00:42

Really like this gym but I notice alot that they dont clean their facilities often such as locker rooms, showers, bathrooms, steam/sauna rooms. Trash and clothes left for days in showers and steam room. Gross welcoming. I would not recommend.

Review №48

2023-04-18 15:28:07

It was my first time visiting this gym today! I asked reception for a quick tour. They started by asking me a lot questions about my bodybuilding goals, spent roughly 15 mins convincing me to buy a personal coach program, and finally said they don’t have time to give me a tour of the layout. I learnt the layout on my own anyway and it has all you need, only missing decent staff!

Review №49

2024-02-01 14:36:20

There are more bikes and ellipticals than needed and only 1 each of about 10 machines that everyone wants to use. Makes no sense.

Review №50

2022-11-04 03:51:18

The gym is nice, but they let more people into the gym than the gym can handle.On Mondays, there are barely any equipment to use.And there are college kids everywhere here, who hog the machines and talk with their friends. I just dont get why 24 would let so many people in. Its not only inconvenient, its kind of dangerous with so many people there with so little room. People can fall on each other. and there should be rules for how long people use equipment. Kind of crazy how this place has become another playground for UCSD kids

Review №51

2023-04-11 16:29:52

Last week I complain to the manager of 24 Hour Fitness La Jolla UTC that the men’s shower is dirty, there’s a lot of molds on the wall, the floor is full of filthy black dirt, the clothes hooks are non functional.Yesterday I came back to the place and NOTHING was done to clean the area.I’ve been a member of the club for over 20 years and I’ve been to all 24 Hour Fitness in the San Diego area.I didn’t expect a 24 Hour Fitness in LA JOLLA to be this dirty.They need to hire more cleaning crew to clean every shift.Last Saturday I returned to the gym to check if the manager did something to make the gym spick and span.But I was dismayed that he did not do anything to improve the cleanliness of the place.There’s a lot of 24 Hour Fitness gym in San Diego that have neglected the cleanliness of their shower and toilet area.These 2areas need upkeep, maintenance and repairs.

Review №52

2023-02-01 22:28:32

Watch out- they’re going to hit you with the whole sales team when you really just want to try out the gym before making a decision on if you want to join! I signed up for the “free 3-day pass” on their website for the La Jolla UTC location. I walked in today to try out the gym and was told “we don’t do the free 3-day pass at this location”. I explained that I signed up on the 24 hour website after looking at that exact location so I was very confused. I asked Hannah the sales manager if I could use the gym for the day before making the decision on the expensive $25/day drop in rate or $48/mo rate and she said “No, it’ll be $25.” I kindly responded “That’s unfortunate, thanks for the info though” and walked out. I’ve never experienced such a pushy sales team in my entire life so brace yourself for an awkward sales conversation if you are wanting to try out the gym.

Review №53

2023-07-04 16:21:55

The basketball courts are closed off 2 days a week for private coaches…during peak hours as well. These coaches are obviously getting paid too, but as a paying member, my membership dues are being cheated. This is a growing pain amongst many hoopers now — we absolutely resent these coaches who have struck deals with the gym in order to conduct their private coachings.

Review №54

2023-02-09 01:24:47

My wife has been a member for decades and I have been a member for 10 years. We left prior to the pandemic because the gym was getting very edgy dirtyWe went to another gym and decided to return to UTC only to find the equipment rusty filthy dirty. I would not sit on any piece of equipment without cleaning the seat and handle bars. dust balls rolling around the floor rushed on much of the equipment rushed on the bathroom toilets calcium lime build-up all over the sinks seriously this gym needs a face lift. Hoist precore great Lines of equipment but definitely needs an overhaul. PLEASE ADDRESS THIS and do something about it! I noticed other people are complaining about the dirty location at UTC and obviously nothing has been done because the last post I saw was 6 months ago UTC complaining about the dirty UTC location

Review №55

2022-07-18 21:43:39

Yes I have been coming to the gym on my friends buddy pass for a month or so and this was at the la jolla location and also balboa location I was going to renew my membership plan but I have decided not to since the gyms were disturbing when I went to the showers and locker area the restrooms were so nasty I wasnt sure if I could even go the bathroom .the showers have hair and mold everywhere I couldnt believe my eyes and I was very dissatisfied. As long as you dont use the locker / restroom and shower area everything else is ok but I dont recommend these locations

Review №56

2023-02-28 15:22:49

Parking structure is big and safe. Lots of people until very late. Has a good space to yoga. Girls who work out here are particularly different not in positive ways, but they aren’t too many.

Review №57

2023-02-03 03:27:45

Ok gym as far as gyms go- local and below the mall with a nice vibe; however, water from the water fountains taste like flavored crayons, and you always have to guard your locker code when you put it in because people are “hanging out” behind you.

Review №58

2023-09-02 01:21:29

Ultra friendly staff always made me feel welcome! I ha Hasti as a personal trainer and she helped me drop serious body fat while increasing muscle mass! So kind and helpful 😎

Review №59

2017-12-05 05:06:19

A good amount of very nice equipment. Nothing is ever broken. Locker rooms are nice and clean, facility seems new. With parking garage now open, parking is easy and right next to the gym. I only show up when I know it wont be crowded, but I never have a problem getting access to equipment without waiting in the morning (before 7 AM) or later in the evening (after 9 PM). It would be nice to have more of an updated place to see when the gym closes (though, maybe it has only closed three times in the past 3 months for a few hours each time). They offer classes, though I have never been despite that theyre included with membership. Everything I dislike is ubiquitous with all gyms: contract memberships (unless you pay more), not the perfect ratio of equipment (there could be more squat racks), feeling that if I didnt like something nobody would care because theyve already locked me into a contract. Overall, Im satisfied with being a member and would recommend this place to anyone nearby- as long as you dont workout during peak hours.

Review №60

2022-02-28 07:07:15

Ive been going here for over 10 years, only because of location. They continue to remove amenities but still have you pay the same, if not more. Machines regularly break and arent fixed quickly, weights are always disorganized, and better cleaning is needed. The customer service is good, even though a lot of things are out of their hands.

Review №61

2022-07-15 05:23:05

The Club maintenance and. Cleanliness has definitely declined post Pandemic. Yet there are always several guys at the sign in desk who claim they will oversee the cleaning.I have attend this class since the gym opened and two instructors are there that I follow.These photos are from the Group Xercise room taken this evening prior to the star of my Yoga class.YOU be the judge

Review №62

2023-06-26 23:08:43

A HUGE DISAPPOINTMENT, UNPROFESSIONAL!I just asked for my membership documents, it’s been over 1 week but never got that. The manager (Mario) is very uninterested and front desk workers are unfriendly and rude..

Review №63

2020-12-19 20:40:36

One of the best 24 hour fitnesses I’ve been to. It seems very clean and the outdoor area is quite big actually. Staff is always really friendly and helpful. Parking is easy here because it’s inside the mall area and it’s free for the first 2 hours. Also you can get your parking validated inside the gym if you need to. They have a wide range of equipment that all seems on the newer side. Looking forward to when the inside opens back up again. I’ll keep coming back. There’s other 24 hour fitnesses that are closer to me but this one is by the far the best I’ve found so far.

Review №64

2016-05-06 23:36:34

I am new to this gym, and so have not had a chance to fully analyze the pluses and the minuses yet, but so far, I am very happy with it. The place has a positive energy overall, and all the staff members that Ive met have been exceptionally friendly and accommodating. Personal trainers that Ive worked with have been great, too. Easy going, know their stuff, motivating. Also this gym is not overpacked like some of the other gyms, and I didnt have to wait for any machines/weights even at peak hours, so far. Love the outdoor courtyard! Glad Ive joined!

Review №65

2023-06-01 15:24:12

I am surprised that a gym 24 hours is in a Filthy conditions.I thought that this gym would be very clean because it is in a nice and rich neighborhood.It is not clean at all!!!😔

Review №66

2021-07-12 05:21:16

Biggest mall 24 Hour Fitness I ever saw cool outside workout space. I recommend checking it out. Remember to validate your parking tickets. Super annoying thing is all toilet paper in mens bathroom was out & so were paper towel dispensers in the workout floor.

Review №67

2021-06-26 17:46:26

Cool place, parking is limited to 2hrs and DBs o ly go up to 120lbs tho.

Review №68

2022-01-11 00:07:34

This gym it’s the Super Dirty and unorganized 24 Hours. The workout room is always freezing, the machines are old and it’s always very crowded. I moved from Long Beach and the super gym there was perfect. I really wish there was another one nearby.

Review №69

2020-01-18 07:27:25

Awful service, will never be going back. I went in looking to simply get the free three day trial as the website promises. After filling out the form online I went into the gym to finish registration. Lindsey, the associate helping me, informed me that I was unable to get a free trial, even for simply one day. She cited the facts that I am a college student (although I said if i enjoyed the trial a membership starting in the summer would be coming), and that I am not local (I live 10 minutes away from the gym...). She then tried to sell me a $65 one week pass which is a ludicrous price for very little time. Overall a terrible experience here. They will never be getting my business again, as I will go to LA fitness, as they were helpful with my free trial and offered quality customer service.

Review №70

2023-05-07 15:53:02

Cool place, but it’s always packed, probably because everyone who workouts here is young and attractive lol. Also they have 10 squat racks, but they’re always occupied (at least every time when I visit).

Review №71

2016-09-30 06:20:46

Locker rooms/bathrooms are almost always filthy. The entire outdoor area reeks of rat piss. Many of the machines are in disrepair. Expendable items like foam rollers, mats, fitness balls, cable handles, ropes, etc. are rarely replaced. In short, the place is really really poorly managed.And I havent even mentioned the fact that the entire mall is undergoing massive reconstruction. Parking is a bit of a nightmare and getting to the gym involves walking through half of the mall. Too bad this is the only 24 hour gym for miles around. I certainly wouldnt come here if it werent.The second star is for sheer number of machines, weights, etc.

Review №72

2023-11-03 21:12:01

The reviews are true. Rusty worn out equipment, broken water fountains, downright disgusting locker rooms… the list goes on & on…This place needs a MAJOR renovation.

Review №73

2015-03-26 21:51:52

Absolutely wonderful gym. Ive lost 165lbs in 15 months. Everyone there has been so nice and motivating. Especially the little tattooed firecracker in the mornings. Talk about an amazing woman. It motivates the heck out of me to see this tiny little person lift and exercise like a beast. It has lit a fire under me for sure. Gym is super clean and staff is super friendly. Highly recommend!

Review №74

2014-08-16 18:41:42

Everyone at this gym had a good attitude, even the staff was good. It wasnt crowded at all. No gym rats hogging the equipment and no duffle bags in way for people to trip over them. The pool area was clean, the jacuzzi didnt have the revolving floating filth island. And best of there was no man drying umm, himself, off on the hand-dryer.

Review №75

2019-02-03 02:12:25

So the place is smack in the middle of UTC, decent equipment, the open air workout area is terrific. 6-8 pm the place is usually overrun with fitness enthusiasts or amateurs like me. Internet is patchy in places but not too bad. My trainer Chase definitely is on top of his game. The management and guys at the front desk are super helpful.This is also why they get 5 stars - I have a 1 yr contract. But i was going to travel out of country. I wanted to freeze my account (yes they have that option, just ask). I froze it 1 day too late when the payment for the month had already gone out. I was hoping they could maybe reverse it or find some solution to it... The manager Gernard and the 2 guys at the front desk were super co-operative and solved my problem in seconds... Big shout to you guys...

Review №76

2023-05-19 14:57:01

This gym is not maintained. Expected caution tap, a lack of plates to use, bent Olympic bars, and a long wait for the few usable machines left.

Review №77

2018-12-12 03:37:03

Im not sure of his name, but he was someone with authority. I know this because he authorized my use of the gym today. My membership doesnt permit the use of Super Sport gyms. Anyway, the staff was nice and helpful. If a Super Sport membership was in the budget, Id consider upgrading to frequent here.P.S Parking is a nightmare in December, good luck.

Review №78

2019-08-13 23:26:19

Definitely the second best 24hr SS in San Diego (Carlsbad La Costa has towels and better parking). Soup to nuts has everything. The outdoor workout area is splendid with track, trx, dead lift equipment, kettle bells outside. Downside it’s always pretty crowded and parking is 2hrs free. Other than that it’s great; complete with spa, steam, pool.

Review №79

2015-11-26 16:39:41

You have everything you need here to get in a good workout. I really like the facilities &classes. The class instructors are the best, super professional and on top of their game.HOWEVER,I have been a customer for three years.When we started, the staff were friendly and super attentive.Now, NO ONE SAYS HELLO or goodbye, and I am there at least three times a week.When I walk out past the managers office and the guy is behind his desk looking at his phone. Doing nothing. No customer service.If I owned the club, I would be very unhappy with this situation, which is so easy to amend with real leadership and quality service- minded employee training.

Review №80

2017-09-08 12:40:11

Of 24 Hour Fitness clubs in San Diego, one of the best. Locker room is cleaner than most, good selection of equipment. Outdoor area and parking should improve when mall construction ends in next few months. Still not a lux club, by any stretch, but you get what you pay for. Very crowded in early week from 4 to 7pm.

Review №81

2018-03-17 06:34:10

24 Hour Fitness in UTC continues to be plagued with locker room thefts, despite being an upgraded Super Sport in a mall desperately trying to upscale its clientele. (Ive had my locker broken into twice at this gym.)Entrance to the gym is from the parking garage, which is convenient but feels like a soulless mass transit terminal.Gym is well lit inside despite the loss of natural light.Equipment is well maintained, but gets very heavy use.Gym floor is segmented into areas that accomodate different sports and fitness approaches, so theres something for everyone.Does not have adequate space for people to do independent floor exercises, such as stretching or yoga.Locker room feels small, overcrowded, and muggy, and continues to be a place where locker break-ins are common, and unsurprising, even to the staff.So... imagine if you crossed a busy airport terminal with a multisport gym and removed the security... Do not leave your items unattended. Enjoy your workout!

Review №82

2019-10-15 20:54:35

Visiting SD for the weekend, got a free trial and only used once. They called me yesterday offering me an extra free day, got to the gym just now and was told the person mustve called wrong. They said I could either pay $25 for the day pass or pay $25 in merchandise and theyd give me a pass. Made the trip exclusively because I was invited to workout there again and wasted the trip. Would not recommend.

Review №83

2015-05-16 00:05:02

Nice gym but not staffed well enough. Came here at 4:30 and I was told daycare was full :-/. They seem to always have enough staff at 24 Hour Fitness to take my money for daycare every month. Theyre never understaffed for that. The girls in daycare are wonderful but management really is to blame for this.

Review №84

2021-06-28 20:07:01

I excited to come back to 24HR Fitness. Customer Service was excellent, they have always been good to me, informative and good Spirited. Glad they didnt close doors. Theysurvived and hung in there. Moving forward now.

Review №85

2023-08-24 18:00:02

Smaller than the 24 on balboa Ave. Other than that both 24s are equal in dirtyness so will have to stay neutral on this gym for now

Review №86

2024-01-01 18:43:10

The gym has really gone downhill, very dirty, everything broken, and lazy staff only focused on charging for rip off training sessions, etc.

Review №87

2024-01-13 21:32:10

Always a pleasure to get my workout in there and use all the incredible facilities

Review №88

2019-07-08 05:04:07

Amazing!! This should be the Standard of 24 hour fitness. Love the out door, love the pool, love the Jacuzzi, love the Basketball court. They have everything but a Boxing bag and a Tennis court. A visitor from L.A. Highly recommend.. P.S Beautiful Atmosphere!!

Review №89

2023-03-14 23:29:05

I thought I paid for the membership so I can go to the gym whenever I want to, but they rented out the basketball court Tuesday and Wednesday from 4:00 to 8:00, which no one told me these time slots are excluded from my membership.

Review №90

2016-05-15 12:33:38

Great gym! Has outdoor workout place, basket ball gym, pool, hot tub, men/women locker and shower, hot room, classes to join. Just a huge playground! They hand out complimentary towels for working out and showers. They have a very nice water bottle filler too which has to be my favorite part! If you can look past the construction (why parking sucks at the moment) then youll love it. I found parking near Macys is a better option for parking during the construction. I find it hilarious that people are complaining about walking more since the whole mall is under construction when youre going to a gym to work out..... Just silly lol.

Review №91

2014-06-11 10:36:49

This is my first pair gym membership and I have to say that Im loving it. I feel like Im part of some elite society because its not cheap and I can finally afford to get massively massive (muscle-wise).I definitely thought it would be bigger, from an outsider looking in, and it gets disgustingly crowded when I go after work.I think my biggest disappointment is the pool. It is shocking that they only have a 3 lane pool here.They also have free wifi which is nice. It can be slow at times because of all the people trying to connect to it and its annoying to have to sign in every time to access the wifi. But it is nice streaming music on their wifi rather than using up my data.The steam room and sauna is nice, but its kind of hard to use it without showering and a full change of dry clothes.It gets super busy around 6-8 but I went at 10pm a couple of times and it was really nice as all the benches and machines were open.

Review №92

2018-12-19 07:09:43

Slow wifi makes it hard to stream on spotify. Nothing worse than lifting a PR and the music just stops cause it cant buffer. Crowded af and filled with kids in groups of 4+ that have no gym etiquette whatsoever. Steam room/amenities close too early. Why the hell do they need 6 hours to clean a steam room? Balboa keeps theres open for longer. Staff at night are whatever. Parking is annoying during the day (obviously). Lastly, theyre going to stop providing towels on December 21, lmao. What the hell am I paying $44 for? Need to get myself a home gym ASAP.

Review №93

2016-01-09 22:16:38

Very clean gym with a nice variety of equipment. Theres a great outdoor area too. The staff is friendly and helpful as well.And I absolutely love the new power racks! Four stations with olympic rubber weights are great for deadlifting. Thanks!Also, the towel service is amazing.

Review №94

2023-10-18 00:11:34

Outdoor area is a nice touch but you’re better off avoiding this place like the vaccine during rush hour…

Review №95

2021-12-29 19:16:00

They no longer have the Freemotion elite incline trainers. The absolute best treadmill. Especially for anyone with balance or arthritis issues. They replace new machines with older ones. Shame in 24 Hour Fitness. They are not member driven!!!

Review №96

2021-10-09 17:23:00

Their way of getting out of bankruptcy is by keeping your membership active and charging you for an extra month even though you canceled on time. And then when you call them (2 days after getting billed in my case), they cancel it and refund you the prorated amount. When you ask for a full refund, they talk to you in such a tone that asking for those couple of dollars ($3 in my case) is shameful.

Review №97

2022-12-02 16:15:24

Insane gym. Really good one. Check pics for the outside area. Can do almost everything there.

Review №98

2020-03-08 04:35:24

First off the people at the front desk for a really friendly. And I personally go to the gym to shower up get clean and this is what a perfect places for that because they have really clean bathrooms and personal showers. The caliber of people I see here I would rate as sexy and the outdoor workout area is a must.

Review №99

2013-01-14 05:29:03

Member since 2000Recently moved here from Phoenix and have been going between Carlsbad, Encinitas, and UTC. The UTC gym ended up being the most convenient and due to the super sport I was excited to go here more frequently.Unfortunately, it was rough from the start. From the beginning I was asked to double my membership due to the fact the new gym (15 feet away) would be offering towel service. After being told that nothing was available for me I simply called the corporate help line and was allowed access to this gym for my continued membership. Great customer service saved a client, no matter the value.That great customer service from the corporate office does not transcend to the newly spawned super sport utc. The staff seems lost in their approach to an up-scale gym. I use term that loosely in this case. An amazing facility being bogged down by faulty management. They do not communicate with clients, but focus on beefing up memberships. Theres a simple saying: Hug your customer. Time to focus 24hr.....

Review №100

2016-08-31 12:55:50

New to this 24hr ( mine is in La Costa) and use it when at my GFs. Location is great and gym has an excellent staff and good vibe. Packed during normal peak times (7am and 5pm) but otherwise has wide access. Has everything you need- only wish the XFit area inside was a bit bigger and that there were C2 rowers there and outside as well instead of only at the cardio area- but there is only so much space anyway. Gym is super clean. Kudos!

Review №101

2018-11-25 13:54:39

Wow. What can I say? Den of thieves doesnt describe this place well enough. Ive been given so much headache and wasted so much time disputing charges for an account cancelled long ago. I have been lied to an my intelligence questioned. I wish eternal damnation on all the staff there for all the stuff Ive had to put up with. DO NOT go here! Go to LA fitness or something else instead.Update 11/25:Rolled out my bed to see another charge on my card. The criminality continues. As I mentioned I have CANCELLED my membership long ago but these swindlers keep coming for money. Please whatever you do DO NOT GO HERE. Workout at home of you have to.

Review №102

2014-05-07 14:32:08

So, let me first say this is the nicest gym Ive ever been to. Consequently, everyone in the area comes here. 24 really needs to open more of these in the general area so that it isnt so packed. Its gotten to the point that I got a better workout at this gym pre-renovation. I leave the house at 5:00 to get to the gym at 6:00 and be able to leave for work at 7:00. Today was shoulder day. I could not find a piece of equipment to do shoulders on. Squat rack, nautilus machine, smith machine, or even dumbbells (I hate to use the dumbbells for this as I hate the size of the grips, Ive never seen grips this size in the 25 years Ive been lifting and definitely dont like these). I waited for 15 minutes to try and get on a machine. One squat rack freed up in that time, but I was a couple seconds too late to get to it. One of my favorite parts of the old gym was the military press rack. Rarely did you have to wait for it because, as far as I can tell, there is no crossfit exercise related to it. Sit and watch the squat racks and smith machines for a while and you will be amazed at the exercises you see. Eventually, it became clear that I wasnt going to have enough time to get a decent workout in so I took a shower and left.Unfortunately, the next closest gym for me on my way to work doesnt even have showers, the next one after that would put me right in the middle of traffic when it is time to go to work. Please open more gyms like this in the adjacent area to take some of the traffic. Also, please add some racks, whether it be smith or squat. The ones you have are almost always completely full. Id also like to see a traditional seated hamstring machine and a military press.

Review №103

2019-02-19 04:08:09

No more towels. Youd think they knock off some from membership fee. Since theyre saving money on water and electricity plus no more labor for those doing laundry and folding. It just annoying since I usually dont have a towel on me. Lots of students come here and camp out on the equipment staring at their phones. Just kind of going downhill over all. Not sure how long ill keep my membership.

Review №104

2019-07-09 20:30:02

Great facility, lots of equipment. Gets extremely busy when people get out of work (read: waiting for equipment). Dont be conned by their sales tactics, they push overpriced trainers on you hard during sign up. Parking for this whole mall is a mess so I bike there and it doubles as a warmup.

Review №105

2015-07-04 20:19:56

Not bad, but very disappointed recently when manager and asst manager refused to intervene when pool was full and individual was ignoring 30 minute limit. He said he would stay in pool as long as he liked. A very unusual reaction (swimmers here normally quite polite) but one that deserved a response from management.

Review №106

2022-07-21 17:55:55

Where are the weights? They use them as door stops to keep the doors open. Theres no 25 lb weights across eight different chest exercises. The gym is half empty and theres no weights theres no mats. This place has gone way downhill.

Review №107

2016-11-04 02:42:55

Very crowded, especially during the post work rush. Terrible parking situation made even worse by the ridiculous construction going on that is supposed to finish in LATE 2017. And we all know how well construction companies stick to deadlines. Add that to the holiday buying season and a gym in a packed mall under renovation isnt exactly the greatest idea or experience.

Review №108

2023-09-28 00:07:02

Wouldn’t really recommend. Gym floor is dirty and disorganized. It is challenging to find equipment and not a pleasant workout experience.

Review №109

2017-03-14 17:49:44

A third world gym in a great place. Equipment is rarely fixed and crowded with incredibly rude newbies. Location has been closed repeatedly due to construction but never updated the phone/web hours. Staff (excepting Russel) seems completely detached - except when blasting the loud speaker at max.Desperately searching for an alternative.

Review №110

2021-11-08 16:26:21

Great gym! Easy parking, clean facility and equipment. Staff is just OK. I usually come early morning and it’s never really too busy.

Review №111

2015-08-13 17:03:13

Displeased with the staff, does not believe in accommodating the customer, and construction parking is a nightmare.So you dont go through the same headache I did, make sure you have a LOCAL California ID with you when you go to claim a 3 day pass. Im from out of town, went through the online sign up process to come workout, and then was turned away at the front desk because I was not a local resident.I went out of my way to find a 24 hour fitness and they return the loyalty by not allowing me to workout because Im from out of town. Never again.

Review №112

2016-04-04 16:44:50

OK, so Ill preface this with the fact that the UTC mall is under a lot of construction and this review is for when they werent suffering from it. Right now I give it three stars only because its now a pain to walk from the distant parking lots to the gym. Normally, I give it 4 stars because its pretty much clean all the time and theres rarely a problem with the equipment like they have at Balboa.

Review №113

2023-05-09 19:18:36

The employees and personal trainers here relentlessly flirt and hit on my wife. Even went as far as asking for her number after she mentioned she was married. so we cancelled our memberships. This place is a joke.

Review №114

2018-09-16 20:14:18

Today’s date is 9/16 between 12-1pm this has happened the worker named Chris working at front desk position/the desk rep or service man/sales person l/towel cleaner or janitor which it isHello my name is Arnie This review is only directed to one individual and his name is Chris. I don’t know caused his mood to go off or to lose face and and his role at his job, however the other workers employed there are very different in their professional behaviorA person named Chris, black hair with hair in bun is way I can describe - it has a tiny weird looking lift in the back that he has tiedI come often here to follow a program and I felt he was making fun of me with his co workers - it was very obvious. It was very easy if anyone in my position If you just saw that the scenario it’s pretty obvious. I’m not sure if it’s because my English is bad. I even made sure to check if what happened was true by revisiting and asking for wrist straps speaking with Chris indirectly - I though it was a misunderstanding but when I returned to the locker I overhear more insultsIt left me feeling emotionally affectedNot very professionalIf his duties were to work the front desk and clean he should do just that it has nothing to do with the patrons using the facility. I don’t know who he is and he is not important to me, but I continue to use. E favilcikty to experi nice that type of behavior I have to ask, was that included in my payment plan?I’m not sure why he chose to target me but I am very displeasedI do not like give my companies wrong reviews and maybe I am wrong, but I verified it and it is true to me. I cannot expect a big corporation to micro manage every person individualIf you have any questions please contact me directly- Arnie

Review №115

2022-03-27 12:19:23

I come here at during the graveyard shift with my girlfriend. Usually anywhere between 2am-4am and my only complaint is the free weights are never in order and always on the ground. But the staff are nice and friendly.

Review №116

2019-10-30 18:57:11

I signed up on a different branch so I had a little issue on my Account and then Marshall the Manager on this Branch helped me out. Couldnt asked for more, He made sure I was taking care of and yes this place can be a little busy at time but who cares that just means a Lot of peope come in and as long as u ask to share in between sets. You should be fine 💯

Review №117

2021-01-05 21:39:36

They were charging during lockdown promising free months later what never happen, they even charged after membership cancellation. Dont give them a chance to start charging you, they will charge as much as they can. Seems just card replacement helps.

Review №118

2023-05-14 23:49:03

I like this gym a lot but the wifi service is not great. I wish the wifi worked in the entire gym.How is this one of the only gyms that is open 24 hours but have NO working rowing machines

Review №119

2019-03-26 21:00:16

My BIGGEST complaint about the UTC location is their lack of cellular phone connection. UTC, can you PLEASE install a cellular repeater in your building?!? Your UTC Gym WiFi is useless, and a repeater would solve EVERYTHING.UPDATE on 3/26/2019 =As of 1/1/2019, all 24 Hour Fitness locations in Southern California have eliminate their towel service, regardless of the club level/type. They claim its to reduce their carbon footprint. This would be fine, BUT our membership fees have NOT been reduced accordingly! 24 Hour Fitness, if you are saving your money by NOT washing/providing towels, then the least you could do is buy a cellular repeater with OUR extra money!Lowering my rating from 4 Stars, to 2 Stars.

Review №120

2017-11-03 06:22:09

Just moved here to San Diego from Portland and I’m looking for a new gym. Some tall guy turned my 3-day pass I redeemed online into a 1-day. He said, “one day is enough to see the equipment, that’s all I’m going to give you.” Then after I played basketball for an hour and was walking out the door he was very pushy and invasive about me getting a membership before I left. Terrible experience.

Review №121

2018-08-07 14:32:04

This is my favorite gym of all time, the staff is amazing, the place is squeaky clean and the overall atmosphere just makes you want to go back and back. In fact, this is the gym that got me into working out again several years ago and I haven’t stopped since!

Review №122

2023-11-01 23:33:11

Can you guys please sweep the basketball court, it’s very dusty and slippery in there, I pay almost 40$ a month and the courts don’t even get swept at all, please dust mop the place ASAP.

Review №123

2022-10-29 18:16:28

To busy. Hardly can use any machine. Sticking to Landform Fitness. Weight always free to use and not having to wait plus it’s cheaper and better equipment

Review №124

2020-02-14 22:22:05

Good equipment (outdoor field, courts, pool, sauna, yoga room).My main qualm is that parking is pretty wild, especially after work. The parking garage is underground and shared with the rest of UTC, so its like the Hunger Games searching for a spot.

Review №125

2019-12-18 04:03:25

My first visit to this location went smooth, my second visit they said I wasn’t able to go to super sport gym and when I asked what the difference was they replied 10 dollars... I was going to upgrade my membership right there if I was told what the actual different in gyms was. Then the staff member named Alex was extremely rude on my way out. I will not be returning to this location.

Review №126

2018-07-23 02:26:23

Similar experience as Leonardo. Just moved to San Diego and wanted to check out the gym, got the free 3 day pass but neeeded to show ID with San Diego address??? My license has yet to be updated, so I offered to show my bank statement as proof of address. Clerk denied BUT said that if I paid a $10 down payment for a membership he could let me have a pass. What a scam

Review №127

2012-12-12 08:43:02

So I decided to look for the local 24 Hour on the My24 app and found one 3 miles from where I was working. Instead of fighting traffic, I would run there, lift, run back then go home when traffic died down. I get there to find it closed, which the app didnt mention. On top of that they are turning it into a Super Sport so I wouldnt be able to go there anyway.My membership expires next month, Im thinking Im just going to finish stocking up on my home weights on not waste my money anymore.

Review №128

2021-06-30 07:07:08

Circa 2005 style management and vibe. Overly aggressive meathead sales bros. Get with the times folks. Called in asking for a quote and the boy is asking about what my wife and I do for work? Mentioned the general field, but he felt he really needed to dive in further in order to really gauge what else he can sell me. Hung up, was gonna sign up. Douche. Think his name was Derek, and he should probably take it easy on the cool-aid.

Review №129

2023-07-10 17:52:40

Great selection of equipment, great facility, well laid out. Pretty dirty and unkempt part due to other patrons, part due to mediocre care of the facility. All in all, its still a great location.

Review №130

2022-10-20 22:18:07

The gym is always great here, but shower facilities had a very slow drain, one of the toilets had a toilet paper roll stuck in itThese things should be accounted for with basic maintenance

Review №131

2023-09-05 20:12:42

Sorry, I misspelled my wonderful trainers name. It is Hasti, and with her you will look forward to every workout!!

Review №132

2021-07-10 15:59:45

Pleasant gym. Wide open layout. Theres a outside area for work out

Review №133

2018-07-11 13:33:48

I went in with a 3 day free pass but in the end I still had to pay because I’m out of town... did not like their fake advertising and unclarity in promoting free passes. Staff were also unhelpful in explaining their policy.. well update your website so I don’t have to waste my time and money (25 bucks per entry). Never coming here again.

Review №134

2018-10-22 22:46:21

Cardio equipment is brand new this month. They finally upgraded cellular coverage at the mall too so no need for the WiFi anymore! Parking can be tough though during prime time.

Review №135

2022-06-30 20:28:31

They wont let you cancel the membership, and charged me 22.99 one week after I signed up for the one dollar initiation month. What a scam:/??

Review №136

2021-12-29 22:54:01

Space allocation is really off. Most of gym taken up by hundreds of treadmills and bikes that hardly get used while a small free weights area is always overflowing with ppl.

Review №137

2023-05-13 02:29:07

When I started on this location before 1 year, it was very better than now, sauna its cold, shakozi cold, bathroom bad and not clean

Review №138

2019-04-06 02:14:09

This is my favorite gym. It has the biggest turf area that is perfect for agility workouts. The only problem is that when its packed. It is PACKED!!!! Try to avoid rush hour times if you can.

Review №139

2019-12-30 17:42:05

Uncoordinated scheduling of classes. Same issues occur over and over. They don’t care about people’s time. Staff blames each other at the front desk . The manager has no direct line or email on her business card and per the front desk she doesn’t have a set work schedule, so they don’t know when she will show up at work.

Review №140

2014-05-11 21:46:02

Ive left my review on here before but 24 hour fitness pays 3 party companies to remove bad reviews. Ive had verbal arguments woth trainers and the manager about carrying a gym bag with my things, one of the trainers tried to fight me. Not a good way to do business! They dont care about you because they have so many customers to replace you!

Review №141

2019-03-29 22:19:36

Horrible customer service. So busy you can breathe. Parking is ridiculous. Have been trying to get out of my membership, even called corporate and no one cared. I will keep posting bad reviews weekly until my membership is canceled and if not, guess you’ll be seeing my lovely face until September.

Review №142

2014-11-25 22:21:26

Good gym with all the necessary workout equipment machines, barbells and dumbbells you could possibly need. There is an awesome outdoor workout area that is great for plyo-metrics, power cleans, sled push etc. Very busy gym, so I would avoid after 5PM.

Review №143

2012-09-21 16:23:52

What a disapointment!They only offer very few worth while classes and they never switch around the times so if you are a working person then you are pretty much stuck with the same 3 classes, two of which are AWFUL!Dont bother with Turbo Boot Camp because it is more like Shuffle around and try and figure out what to do than a true boot camp workout.

Review №144

2021-09-09 04:41:38

Best gym Ive been to in a while. Supervisor Adrian is awesome and really helpful! 24 Hour is lucky to have him!

Review №145

2021-06-04 07:02:07

Awesome place to work out at. I work nights and was stoked to workout at a “24 hour gym”. Got here at 12 am just to find out it’s not 24 hours. What the heck.

Review №146

2015-09-27 18:02:59

Its crazy to think that this 24 Hour Fitness has been around since at least the 80s in this particular location. The parking in this part of the mall is kind of horrendous but the gym itself is nice.

Review №147

2023-05-07 20:32:36

Could be a great facility but it’s in desperate need of janitorial attention and facilities-maintenance: trash on the floors and lots of fixtures needing repair.

Review №148

2022-07-13 04:21:40

If your parking ticket doesnt scan to validate, manually enter the last 6 digits.Thank you AMC customer service.

Review №149

2021-08-10 03:10:31

Access is underground in the garage. Once inside, it is pretty spacious. Also has a pretty generous workout area outdoor. Which is not what I expected inside a mall.

Review №150

2017-11-23 18:06:22

Well equipped and clean. This club is a Super Sport, so not all members can use it. Has an enclosed outdoor area for functional exercise.

Review №151

2022-12-08 10:21:02

I would have to give this one zero stars. I went there once and after only one hour one of the girls there lied to the receptionist who then came up to me and did a lot of damage before kicking me out.

Review №152

2023-10-27 12:41:33

Stinks in here, equipment falling apart, and front desk people really need to work on their social skills.

Review №153

2018-12-20 02:29:05

Being a member for about 10 years, equipment and staff is great, but Im upset that theyre taking the towel service away, and no mention of lowering the fees since this a mayor part of why we pay 50+ dollars per month.Seems like bate and switch.

Review №154

2023-03-10 23:46:28

People are nice but place don’t receive enough cleaning/treatment some machines can be broken for weeks

Review №155

2016-06-16 19:23:19

Twice in the past two weeks this location has been closed due to water outages. Today, there is a power outage, but clients paying for personal training can be seen using the facility. I would avoid this location until they have their logistical problems sorted out.

Review №156

2018-10-04 16:01:51

This is a awesome location.. but the selection of workout machines at this location is terrible unless you are just wanting to do indoor cardio.. tons of exercise machines but very little in lifting and actual useable gym equipment.. not to mention there is a Fat class or some rude personal trainer running a fat camp or one on one training. Personal trainers here are rude and act Like its their own personal gym.. never any available hours for working out here... there is always some fat boot camp for the masses that cant figure out how to workout on their own... not to mention they hog the exercise areas they use or machines.. and as a paying member im not sure why your personal trainers and classes are always given the preferential treatment.. Im a paying member but I have to constantly change my workout hours or schedule to accommodate your personal trainers or fat camp classes... if im working out at your gym and im in an area first I shouldnt be hurried along my workout or asked to leave a certain area cause you have decided to create a class for the lazy, unmotivated, or what ever other patron you seem to cater to vs treating all paying members equally... so all in all the staff here are terrible, the gym has limited equipment and the facility is not very clean... so dont get your hopes up coming here, its just another 24 that caters to members that takes classes not all members.

Review №157

2018-01-24 01:04:28

Until these morons upgrade their Stone-age speed wifi connection, Id go elsewhere. Cant even send a goddam email. Pathetic. Freaking dial-up was faster. Forget about streaming spotify or netflix.

Review №158

2023-06-27 00:29:40

Not very clean and the bathrooms stink it’s seems like the staff doesn’t care

Review №159

2023-01-18 01:56:04

They have the gym rented out every Tuesday and Thursday from 3pm til 8. Nobody told me this when they were selling me on the membership.

Review №160

2022-01-12 17:13:54

Good gym, lots of options. Good customer service. Showers are relatively clean for a 24 hour fitness.

Review №161

2020-08-25 04:42:42

Too crowded. It is overfilled. And can not get into the machines you need cause once ypu have it you wont find any open. There is no space to use the free weights. However it is the only gym open.

Review №162

2013-04-09 00:24:26

I cannot believe how absolutely stunning this place is. I am now in love with going to the gym everyday. I have been a member of 24 for over 10 years and will say this is the best 24 in the country hands down. Thank you!

Review №163

2019-09-05 03:39:11

Unless you come 3-5am or late at night, you’ll be waiting for quite sometime while Phonies looking at their social media and take selfies. No disrespect, but I have to move on. Not worth my time or money.

Review №164

2022-05-16 00:34:08

The gym is filthy and nobody puts the weights away. Been working out here since they opened and its just gone downhill. Very disappointed.

Review №165

2016-11-30 13:48:48

The gym is OK when it is open. Parking sucks. Avoid this gym until mall construction is done in late 2017. Today the place is closed with no advanced notice, which suck when you show up at 5:00AM. This happens a lot

Review №166

2023-10-14 03:56:14

California 8HOS939 Porsche! :D

Review №167

2023-02-14 07:12:31

Being a senior lady and trying to keep my youth I go later at night when nobodys there to watch my silliness I got a great basketball court which I still play on and its not busy at all at night

Review №168

2021-08-18 05:40:17

Big, spacious, clean, variety of machines.A pool....Wet saunaDry saunaShowers and more.

Review №169

2021-06-04 17:30:59

Couldn’t pay me to go this gym. Management acts like high schoolers on a power trip. I would recommend a gym run from a generator over these losers.

Review №170

2021-05-20 20:49:49

Practicing all the #socialdistancing guidelines, took a first time tour of the #24hrFitness #LaJolla #SuperSport Lynnsey was #awesome & the open pool was #Great for #Veterans @GoHireAVet

Review №171

2023-09-15 21:32:00

Always clean, nice front desk and good patrons🤙🤙🤙

Review №172

2015-07-27 21:13:27

Terrible club. It s dirty, and the management doesnt care there is constantly broken equipment, people with gym bags on the floor, its overcrowded, and rules are not enforced.

Review №173

2018-08-06 03:16:34

I just want to register for my 3 days free pass. And it just take forever to wait. I don’t think I’ll ever join a membership.

Review №174

2024-01-30 04:18:31

Busy as heck been 4 and 6

Review №175

2017-07-29 13:53:35

Weights could be better organized, they have most everything you could want. They could easily lose 50% of the cardio Gear and replace with more weight and itd be 5 star

Review №176

2023-08-02 19:24:14

The trainer was so rude and disrespectful in answering the questions; very unprofessional and not worth the money spent.

Review №177

2023-04-06 07:36:44

Only two hour free parking then you pay.Joke and a rip off

Review №178

2022-08-18 22:14:39

The gym is relatively.. poor maintained. But it’s 24 hours, and that’s enough

Review №179

2021-05-21 18:40:35

So much nicer and cleaner than the other Super Sport a bit South. Like night and day between the two.

Review №180

2017-11-29 14:54:13

Horrible experience!!! I will be reaching out to upper management at 24 Hour to let them know of my horrible experience with their club in La Jolla.

Review №181

2017-10-01 04:04:00

Received free pass - but since im member of another gym i cant use it. what if i wanted to leave my current gym? lame

Review №182

2021-06-26 18:00:51

Echoing other reviews: they arent open 24 hours and no longer offer complimentary towels.

Review №183

2018-12-15 23:21:24

Fotball field section. Basketball court, pool jacuzzi, sauna and spa. Plus lots of cardio machines. Nice place

Review №184

2020-08-23 21:55:41

Doing the best they can. Hard to be in cardio heavy breathing through a mask! Probably not healthy! Open up!

Review №185

2023-11-21 18:25:45

Lost my id card and staff were horrible

Review №186

2018-04-12 00:15:22

Poor management staff. The bathrooms are filthy and its the smallest super sport gym that I have visited.

Review №187

2018-06-30 17:40:53

Not as big as other super sports Ive been to but very clean and has an outdoor area for other types of training like cross-fit.

Review №188

2022-01-14 22:04:14

Excellent gym but far too crowded all times of the day

Review №189

2020-10-06 03:02:22

Arrived at 7:16 pm, walked in at 8:05. You either have to start closing later or you end up with no customers.

Review №190

2018-12-30 08:12:46

Very clean and lots of equipment but like most gyms the organization of plates and dumbbells is a joke

Review №191

2018-05-20 15:55:52

The sauna and hot tub can use better cleaning and upkeep

Review №192

2018-05-17 22:19:46

Extremely pushy about getting a personal trainer. Clearly Im not welcome if I dont pay for extra services.

Review №193

2022-01-29 13:30:11

Has everything you would need and more. Can get crowded so try to avoid peak times

Review №194

2020-11-16 00:08:36

Open during covid. Lockers available but no showers.

Review №195

2022-07-21 06:11:17

Not a well kept gym, many broken machines and totally disorganized

Review №196

2020-02-18 20:31:56

Has an outside area and they can add an extra hour to the free 2hr parking

Review №197

2019-01-01 08:18:32

$*itty staff and gym with outdatted ammenities and equipment that want to charge extra.

Review №198

2023-02-11 15:49:15

Great gym and good price

Review №199

2016-03-03 14:26:04

This construction has the gym switching the entrance which is making me want to join LAfitness instead